PC World Reviews - www.pcworld.co.uk

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★★★☆☆
3.1 / 5
390
55% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Compare reviews of PC World's online store with alternative online computer shop sites to find out which is the best one. Our reviews are written by unbiased consumers making them a great source of advice.

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★☆☆☆☆

“Delivery nightmare”

Written on: 14/04/2014 by Julio57 (1 review written)

Purchased Samsung smart TV from Chelmsford store. Chose delivery option because they would take away and recycle old TV. Told them about size of Tv that on second floor and that would need two persons. The salesman wrote all this down and said they would send a two man team. Waited the 10 days for delivery.. sent one man because it was a flat screen TV and only needed one person to lift it. I pointed out the detail on my receipt delivery guy was unable to help. So phoned customer support… Read Full Review

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★☆☆☆☆

“super slow laptop windows 8 ?.”

Written on: 27/02/2014

The Acer Aspire V5-122P is so slow, windows 8 not fit for purpose. The salesman offered to set up the lap top, great then he told me It would cost £30.00. I asked if he was on commission only, he said no (then why was he charging to set up the machine). PS. do not get talked into buying internet security, most modern lap tops have windows Defender built in… Read Full Review

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★★★★★

“most efficient staff member”

Written on: 13/02/2014

I went to your Liberty Stadium store with my lady on Sunday afternoon in order to purchase a camera I'd seen in one of your adverts.I also wanted some advice on buying a new printer which had to meet certain specificatios I approached your staff member Tristian who, although the camera I wanted was not on display,tracked one down and gave me some staunch advice on a suitable printer--which will fit on my desk and meets all the specifications I required I was most impressed with his… Read Full Review

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★★★★★

“Finaly had fantastic service from a young lad”

Written on: 19/11/2013

lost my garrenty for my sons nexus7 , it hasnt been working for the last two weeks, bought it from currys/pcworld a year ago but did know that in the next week or two the warrenty was due to run out. Took a visit to the store were i bought it because i paid cash for it they couldnt find us on there computers it took 3 times of going back to the store wich was geting very stressfull, finally this evening a young lad and very friendly and helpfull finally found my purchase..so know the garrenty… Read Full Review

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Robardsedar's Comment

Written on: 30/01/2014

I have bought one wireless router from one of the dealer form found on
wirelessinternetrouters. The router will have good wifi speed and connectivity. We are

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Ferrar's Comment

Written on: 18/12/2014

It will wear off as soon as PC World teach how to really treat customers, like rubbish

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★☆☆☆☆

“Stupid company ever”

Written on: 15/11/2013 by Sonltt (1 review written)

Ordered an iPad Air online and receipted a damage one after nearly 10 days (very slow delivery). Did came to 2 of their stores but no one sorted it out for me. Then i had to make very long waiting call to their line, they did arrange me a collection but fail again, I had been waiting for the whole day to some one come and get it but no one came!!! Call again and wait wait again... Real pain, So So So stupid company. Never come back again. I'm from Vietnam, customer services in my country… Read Full Review

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★☆☆☆☆

“All laptop & PC desktop way too high prices”

Written on: 09/11/2013 by Neil_Furgusson (3 reviews written)

I looking new PC desktop gaming way too high prices still not cheap can't afford, I saw PC spec weak & high price not good enough. I check palicomp vs pcworld both same PC spec Core i7-4770, 8Gb RAM, 1Tb HDD, 128Gb SSD, GTX 660 both different prices. PCworld - £999.99 palicomp - £794.99 almost £204 saved I choose spec removed SSD will cut down to £704.99 big saved money I think PCworld is worse shop & prices too expenive & spec stuck like a glue sticky can't configure PC like choose CPU… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 02/11/2013

Thanks for fantastic customer service earlier today… Read Full Review

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★☆☆☆☆

“click and collect? .... only after you have the hard...”

Written on: 26/10/2013

Having use the click and collect service before I thought buying my nexus 7 would be easy! - not when its close to Christmas! I got directed to the back of the store where I was told three times to sit down and wait (for the hard sell) insurance policy's etc. Only when I expressed my deep deep anger and frustration was I 'allowed ' to have my nexus. There was hardly anyone in the store ....apart from bored salesmen! But still they made me wait, to add insult one guy even walked past me and… Read Full Review

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★☆☆☆☆

“shocking sales tactics”

Written on: 26/10/2013 by sng345 (1 review written)

PC world in newport wales is terrible. member of staff trying to sell me antivirus and if i didn't the this one on offer he would be able to hack my webcam and watch me in my room. why would he say that? creep. also stood for 15 minutes until someone came to help me with the laptop i wanted. then when i went to pay they pried to add on £30 for giving me a back up copy of windows 8 on a pen drive. (what is going on here) came to mind several times… Read Full Review

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★★★★★

“Very helpful staff member at PCWorld ”

Written on: 20/10/2013

Hi I could not get into your win £500 site, but the only reason I tried was to commend a staff member at your branch 4889 PCW NEWPORT IOW. receipt:028840 on the 15/10/2013. I went into your shop, straight to the help desk, spoke with a gentleman named Jonathon, told him I needed to put some photographs onto a usb device so I could give them to a consultant at St Mary's Hospital, so as he could use them for during his lectures (my husband is suffering from a hard to diagnose skin… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 18/10/2013

We did go to get a tv Monday night 7.15 stood there for about 15min..they had no customers in the shop and nobody came up or asked if needed help..so I asked one of a staff if anyone can help us he told me to wait cuz he was on the phone...very rude!!!so we just decided to leave and bought tv somewhere else who did care about their customers… Read Full Review

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★★★★★

“Great technical help”

Written on: 05/10/2013

The starf very plesant and very helpfull technicaly,a man who knows his job and explains very well.I hope the LG smart tv is as good… Read Full Review

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★★☆☆☆

“Terrible experience”

Written on: 04/10/2013 by sohal88878 (2 reviews written)

Bought a laptop and had nothing but trouble with it. After about 40 days I took it back to PC World and they didn't want to know! Avoid and buy from somewhere else for sure… Read Full Review

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★☆☆☆☆

“items in sale bin but normel price”

Written on: 04/10/2013

bought a wireless mouse from the sale bit but later found it to be normal price load of rip off merchants artists avoid this company at all costs,on complaining was told it hadent been in sale bin,wont be using them again thats for sure… Read Full Review

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★☆☆☆☆

“Slow service, no interest in customer or sales”

Written on: 28/09/2013 by Robertrh (1 review written)

Bought a laptop from Weymouth branch a couple of weeks back and service from the staff was absolutely terrible. I was left standing in the store whilst sales reps did their best to walk the other way and look busy. I asked to speak to the manager and he promised me someone would attend in a couple of minutes.. 20 minutes later I was finally dealt with. I was shocked that they didn't seem to want to sell anything especially as I was wishing to spend over £300.. Unbelievable. Had the laptop I… Read Full Review

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★☆☆☆☆

“Sold a second hand item”

Written on: 10/09/2013

Jason-Plymouth@yahoo.co.uk Assistant: 37 Mickey Model: ACER E1-571 I5 To whom it may concern. I purchased this model on the 08/09/13 in a hurry as I had conference calls to attend, at the time the assistant told me that the security label on the box had been broken as he had caught his sleeve on it. When I unboxed the laptop firstly the protected film had clearly been ripped off as there was still some left on the hinge, and the keyboard had marks on it, when I started it up it… Read Full Review

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★☆☆☆☆

“Take money, even when out of stock”

Written on: 19/08/2013

Ordered item on 9 August 2013. Website said in stock. Took payment and took 10 days to email to say they could not supply and would I like to purchase something else from them (yeah, right) and have refund. Enough said really. Very poor. Ratings below based on delay in customer service confirming unable to deliver, website not being accurate, and value for money is they take money and don't send any goods… Read Full Review

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★★☆☆☆

“Customer service? If only they knew what it meant!”

Written on: 10/08/2013 by Picsi666 (1 review written)

I did all my product research online, made comparisons etc and went to the Swansea store in Morfa retail park after work to purchase 3520 HP printer. There were at least four sales people doing absoloutely nothing, but did they come and see if I needed help? I started to wonder if I had Harry Potter's invisibility cloak! Even when I was within just a ferw feet I was still ignored. I didn't need any help, but what if I did? I shouldn't have to chase staff around to get it. The assistant at the… Read Full Review

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★★★★★

“Refrigerator Purchase”

Written on: 04/08/2013

Help Advice and Staff Attention Excellent. The advisor at Morfa Retail Park was cheerful and friendly and dealt with us very couteously and professionally. Thank you. This purchase was on eof three we have made in recent times at Currys, and we have been extremely satisfied on every occasion… Read Full Review

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★☆☆☆☆

“Waste of time!!”

Written on: 03/08/2013 by DThorrrington (1 review written)

Been stood in Cardiff Newport road branch waiting to pick up at long last my laptop, I am still waiting to be served been stood here for 40 minutes no staff have approached me even though they can clearly see me! Come on PC World you make enough money employ more staff!!!! Very unhappy!!!… Read Full Review

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