Fasthosts Internet www.fasthosts.co.uk - Post May 2006 Reviews

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★☆☆☆☆
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Media Gallery for Fasthosts Internet www.fasthosts.co.uk - Post May 2006

Fasthosts Internet  www.fasthosts.co.uk - Post May 2006

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★☆☆☆☆

“Poor service - they are useless at helping. ”

Written on: 14/05/2011

Poor service - they are useless at helping.

Happy once they have received money and then offer childish excuses in assistance.

Do not recommend… Read Full Review

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Fhinternet's Comment

Written on: 24/05/2011

Hello,
<br/>
<br/>My name is James and I work for Fasthosts. Sorry to read that you've had a poor experience with us. We'd like to try and resolve this for you and improve our service in the future. Please email twitter@fasthosts.com with an outline of the issue(s) and your account number.
<br/>
<br/>Regards,
<br/>
<br/>James
<br/>Customer Support
<br/>Fasthosts Internet Ltd.

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★☆☆☆☆

“DO NOT USE FASTHOSTS - they do not send reminders of...”

Written on: 13/05/2011

DO NOT USE FASTHOSTS - they do not send reminders of upcoming renewals, invoice is sent at the same time that they debit your card, chance of a refund is a flat-out NO. This was their email to me, note i was charged 30 DAYS prior to expiration, so even if I knew it was coming up for renewal I have to act over a month prior to my services even expiring, not many people are that well organised!

email:

"The automated renewal of domain names takes place 30 days prior to the eventual expiry date… Read Full Review

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Fhinternet's Comment

Written on: 24/05/2011

Hello,
<br/>
<br/>My name is James and I work at Fasthosts. We understand that in the past our renewal policy was not good for our customers and so we have spent time revising this and we now send reminders on all annual charges, including domains names.
<br/>
<br/>Please see the link below on the changes we've made:
<br/>http://blogs.fasthosts.co.uk/2011/04/customer-service-improvements/
<br/>
<br/>Regards,
<br/>
<br/>James
<br/>Customer Support
<br/>Fasthosts Internet Ltd.

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★☆☆☆☆

“Web hosting is below par, for an above average price....”

Written on: 05/05/2011

Web hosting is below par, for an above average price. Customer support have little technical knowledge and just follow a script.

Billing policy is the main problem - they auto-renew EVERYTHING without even telling you. No advance warning, they invoice you on the day they charge you. Their claim is that you can view upcoming invoices in your account area, but this only show the next month. For most people they have a package that renews once a year, so don't visit this on a regular enough… Read Full Review

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★★★★☆

“The VPS hosting that I had with Fasthosts was set to...”

Written on: 03/05/2011 by tim8 (1 review written)

The VPS hosting that I had with Fasthosts was set to 'AutoRenewal' by default.

I no longer needed this hosting and at the renewal date, £420 was charged to my credit card for a further 12 months of hosting.

I immediately contacted Fasthosts to cancel my account but since I hadn't given the requisite 7 days notice, they refused to offer me any refund on the additional months that had been charged.

After reading some of the comments here, I was highly dubious as to whether or not a refund… Read Full Review

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Fhinternet's Response to tim8's Review

Written on: 04/05/2011

Hi Tim,
<br/>
<br/>Thanks for your positive comments. I will pass them onto Emma.
<br/>
<br/>Kind regards,
<br/>
<br/>James
<br/>Customer Support
<br/>Fasthosts Ltd.

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Guest's Response to tim8's Review

Written on: 15/06/2011

This review looks like a fake one.
I am sorry but my experience of customer service is reflective of the other *500* plus reviews giving them one star.

Who is right and who is wrong? I think the answer is bloody obvious.

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Guest's Response to tim8's Review

Written on: 26/05/2011

if Fasthosts are reading these reviews then why do they continue to make the same mistakes over and over again.

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★☆☆☆☆

“Do not give them your credit / debit card details...”

Written on: 03/05/2011

Do not give them your credit / debit card details under any circumstances.

They cannot provide details of alleged contracts entered in to.

Customer service operatives "do not have e-mail for contact" (quote).

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★☆☆☆☆

“I tried for several weeks to get a domain name that a...”

Written on: 28/04/2011

I tried for several weeks to get a domain name that a reseller had released for me. Needless to say it did not go smoothly, even after the domain name was being shown as 'available' Fasthost still thought that the reseller had not released the domain. I ended up going to another registration site and within 5 minutes I had registered the domain name. The knowledge and customer service from Fastnet was abysmal. I would not recommend them and will never use them for any web products or… Read Full Review

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★☆☆☆☆

“Rubbish company, stealing t****rs!”

Written on: 25/04/2011

Rubbish company, stealing t****rs!… Read Full Review

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★☆☆☆☆

“I contacted fasthosts since 13/04/2011 to cancel my...”

Written on: 16/04/2011 by valkerion (1 review written)

I contacted fasthosts since 13/04/2011 to cancel my account.
I paid the last month of the 12-month contract and now I get no response from them. I think they are gonna delay it so that they will get my money and then say "oh so sorry, now you auto-renewed your contract".

I contacted paypal and I guess I will call my bank now… Read Full Review

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★☆☆☆☆

“Going with someone else after 1 year with Fasthosts....”

Written on: 09/04/2011

Going with someone else after 1 year with Fasthosts. FTP was insanely slow (40kb/s max), poor customer service including robots trying to take your account number, much downtime including a random database outage where they didn't seem to know what was happening.

The kicker came when I tried to cancel the package at the end of the term. I called them up with ~1 month left on the contract and said please cancel it at the end of the contract (since I've paid for this month). They said OK, and… Read Full Review

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★★★★☆

“Ive been using a Virtual server for coming up to 6...”

Written on: 09/04/2011

Ive been using a Virtual server for coming up to 6 months now and have had no problems at all.

I have had quick responses to technicial support queries and the performance of my server has been very good (so far no down time at all)

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Fhinternet's Comment

Written on: 11/04/2011

Hello,
<br/>
<br/>Thank you for your positive comments and we hope we continue to meet your expectations.
<br/>
<br/>Kind regards,
<br/>James
<br/>Customer Support
<br/>Fasthosts Internet Ltd.

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Expert123's Comment

Written on: 23/06/2012

Ha ha... commented on he or she's own review!

WHY WOULD FATHOSTS (yes delibrate) BE LOOKING TO SEE WHAT THEIR CUSTOMERS SAY, WHEN THEY DO NOT HAVE ANY CUSTOMER SERVICE.

mate you & your company have been reported to;

www.ombudsman-service.org
www.tradingstandards.gov.uk
www.bbc.co.uk/watchdog

Seriously I would start looking for another job.

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★☆☆☆☆

“there is no way to cancel you hosting with fast hosts...”

Written on: 09/04/2011

there is no way to cancel you hosting with fast hosts apart from to cancel the credit card you originally billed them with

They have very poor customer service. please if you are thinking of using fast host please please dont use them

They are one of the worst companies i have ever had to deal with. They treat you like a liar and will take to to a debt collection agency over £8.99 even though you have been trying to cancel your service with them for over 12 months.

They are a truly… Read Full Review

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Fhinternet's Comment

Written on: 11/04/2011

Hello,
<br/>
<br/>My name is James and I work for Fasthosts. We are disappointed to read that you no longer wish to use our services, however, we fully understand that from time to time customers will want to terminate their contract.
<br/>
<br/>We make it clear in within our Terms of Service exactly how to make a cancellation. If you feel we have not followed the procedure we have outlined in the ToS then please email twitter@fasthosts.com stating your account number and a general overview of the situation. We will then investigate this case further for you.
<br/>
<br/>Please see Terms of Service - General - Section 3.
<br/>
<br/>Kind regards,
<br/>James

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★★★★☆

“I have to write a few words here, because I simply do...”

Written on: 08/04/2011 by evangelist (1 review written)

I have to write a few words here, because I simply do not recognise the description of Fasthosts given by all those reviewers who are handing out one-star reviews.

I started using Fasthosts three years ago as a total web-design newbie (see my sites: e.g. www.meetjesustoday.co.uk). I found the site and software easy to use and the tech support people were helpful and efficient at solving any queries. I have had no problems with my website being unavailabe to view.

The only thing that took a… Read Full Review

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★★★☆☆

“Having had to purchase extra bandwidth monthly is a...”

Written on: 04/04/2011 by foxnwolf (1 review written)

Having had to purchase extra bandwidth monthly is a issue which is making me condsider cancelling/moving my "Blog" account, as I am out of the country several times in any given year. Should I forget to log on monthly and purchase more bandwidth this would cause my account to be locked and the Blog inoperative. This was not explained in the initial sign up concerning a Blog site. I find this very concerting. Surely this must be "fixed" asap, and the facility of paying alongside the normal… Read Full Review

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Fhinternet's Response to foxnwolf's Review

Written on: 06/04/2011

Hello,
<br/>
<br/>My name is James and I work for Fasthosts. Thanks for your feedback regarding the bandwidth limitations on the blogware service. I have passed your feedback onto the relevant department to take into consideration when we review the blog service we currently offer.
<br/>
<br/>I would recommend moving your blog to a Wordpress platform on the Fasthosts Linux shared servers. They have unlimited bandwidth and you can install Wordpress with one click.
<br/>
<br/>http://www.fasthosts.co.uk/hosting/one-click/
<br/>
<br/>Regards,
<br/>James

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★☆☆☆☆

“Fasthosts were not bad when they started, but they are...”

Written on: 03/04/2011

Fasthosts were not bad when they started, but they are getting worse and worse! Customer support is terrible. New User Account web interface is not working properly. Bad support and lack of account web admin functionality causes annoying unauthorized auto billing to credit card! Dedicated servers hardware is not branded therefore not tested properly for drivers compatibility, servers are rebooting randomly due to BSOD. I have had to cancel most of packages with the time and moved to other… Read Full Review

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★☆☆☆☆

“I first signed up to fasthosts in 2004 and at that...”

Written on: 01/04/2011

I first signed up to fasthosts in 2004 and at that time they were a professional and helpful company with a fair pricing policy. I was so impressed with them as a company I referred quite a few of people their way.

Over the years though they have started to charge more money and offer less service which to me seems to have dwindled significantly.

As mentioned in another reviews, the major incident fasthosts had a few years back where users were getting completely locked out of their… Read Full Review

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★☆☆☆☆

“I've been with Fasthosts for 7 years. But now I have...”

Written on: 28/03/2011

I've been with Fasthosts for 7 years. But now I have finally had it with them keep taking money out of my bank account against my wishes. I had to change my debit card to stop them. Now of course they won't release a domain name I need until they have an up-to-date card number. F*@#king crooks as far as I am concerned. I am so angry I will set up a reseller account with another hosting outfit just so I can take business away from Fasthosts. Wish I could give no stars… Read Full Review

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★☆☆☆☆

“We are a professional web development company and have...”

Written on: 28/03/2011

We are a professional web development company and have been using hosting companies for the last 7 years. Fast Host are the worst company I have ever dealt with.
I would not use these if they were the only hosting company on the planet.

DO NOT USE THEM… Read Full Review

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★☆☆☆☆

“Be VERY carfull about whether you pay monthly or...”

Written on: 25/03/2011

Be VERY carfull about whether you pay monthly or annually and whether there is an Auto Renew on the account. If you miss the renew date you WILL be chased to the ends of the earth with threatening letters to pay. You will not be notified clearly that your reneal date is coming up and you will be charged fore the whole year if you miss it.

I would NOT recommend then at all.

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Fhinternet's Comment

Written on: 28/03/2011

Hello,
<br/>
<br/>My name is James and I work for Fasthosts. We are continually making attempts to make it as clear as possible what contracts customers are entering into and we do send renewal reminders, via email, on our annual charges.
<br/>Customers do need to take responsiblity to read the Terms of Service when they agree to them and we make the Terms of Service available to all customers and non customers at all times. The link can be found in the footer of all our site pages.
<br/>
<br/>Regards,
<br/>James

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★★★★★

“I am wondering if the 1 star reviews are written by...”

Written on: 23/03/2011

I am wondering if the 1 star reviews are written by people from other hosting companies. None of the problems bitterly listed are familiar to me. I have had all of my 20 odd websites at Fasthosts for 8 years and I have only occasionally had a problem. There is never downtime. There was one occasion when I had to change all of my passwords due to a security breach but warning emails were sent out beforehand. If I do need to contact them, I can get through to someone in tech support easily and… Read Full Review

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Fhinternet's Comment

Written on: 24/03/2011

Thank you for your positive review.
<br/>
<br/>Regards,
<br/>
<br/>James
<br/>Technical Support
<br/>Fasthosts Internet Ltd.

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Guest's Comment

Written on: 15/06/2011

>I am wondering if the 1 star reviews are written by people from other hosting companies?

Then why don't they do the same to other companies here?

These are genuine reviews which is fairly obvious if you read the comments carefully. The service fasthosts give is absolutely TERRIBLE. No "magical" 5 star reviews of a highly dubious nature will change that.

This site is invaluable in showing the truth and I commend them.

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★☆☆☆☆

“ROGUE...”

Written on: 21/03/2011

ROGUE COMPANY!!!!!!!!!!!!!!!!!BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!AVOID!!!!!!!!!!!!!!

Poor customer support and even poorer business ethics, I was a customer of 1yr with Fasthosts when I decided to upgrade my server to their DS 1100 server, when I upgraded over the phone I was not informed that their servers are only available via min 12 month contracts, to my disbelief when I tried to downgrade my server Fasthosts told me that this would not be possible and should I not pay for the server… Read Full Review

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Fhinternet's Comment

Written on: 22/03/2011

Hello,
<br/>
<br/>My name is James and I work for Fasthosts. Whilst we understand that this has been a frustrating experience for you we want to point out that when signing up for any package with us you need to agree to our Terms of Service. Within which it clearly states all contracts are a minimum of 12 months unless stated otherwise on the sign-up.
<br/>The contract length is also stated on the website whilst signing up and when purchasing over the phone the Sales team will tell customers of the contract length.
<br/>We cannot take responsibility for customers not reading the Terms of Service but we do take your comments on board and will endevour to make it clearer to customers what contract length they are entering into.
<br/>
<br/>Regards,
<br/>James

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Guest's Comment

Written on: 25/06/2011

Unfortunately James, the problem is that your terms of service contain clauses which are legally void.

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