Fasthosts Internet www.fasthosts.co.uk - Post May 2006 Reviews

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Media Gallery for Fasthosts Internet www.fasthosts.co.uk - Post May 2006

Fasthosts Internet  www.fasthosts.co.uk - Post May 2006

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☆☆☆☆☆

“I have been with them for 1 month, and I have had...”

Written on: 10/10/2006 by nigelalldays (2 reviews written)

I have been with them for 1 month, and I have had problems from the start. They have given every excuse under the sun, but at no point actually solved the problem or shown much of a willingness to really try. FastHosts separate you from any tech guys or managers and constantly tell you that problems have been solved when nothing has changed. Their behaviour has seriously affected my business… Read Full Review

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☆☆☆☆☆

“I had 3 websites hosted with FastHosts, and I decided...”

Written on: 04/10/2006 by quasimodo (1 review written)

I had 3 websites hosted with FastHosts, and I decided to ditch one domain and move the other two to Streamline. Can you imagine how surprised I was to get a debit on my card for the domain I ditched? I contacted them to inform them of their error, and they replied that as I had not informed them in writing of my intent to discontinue my hosting of the third domain (it was all done over the phone) they would not refund my money, even though they have no domains hosted there, no websites left… Read Full Review

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☆☆☆☆☆

“The broadband activation went smoothly, but they will...”

Written on: 03/10/2006 by gmv100 (1 review written)

The broadband activation went smoothly, but they will not give me a migration (MAC) code, so I cannot move to another provider without downtime.

If I had known that FastHosts had such restrictive policies then I would not have signed up to them… Read Full Review

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★☆☆☆☆

“I had my site hosted with FastHosts for over a year....”

Written on: 13/09/2006 by Mutant (1 review written)

I had my site hosted with FastHosts for over a year. The uptime of the site wasn't critical, so I didn't seem to notice any downtime that other people have complained about.

However, I did have issues with their service. As someone else has mentioned, their systems generate a warning when your credit card is about to expire. I got this warning, so I entered my new card info. The card was not yet valid, but I figured it would be the next time they charged me (or it would not have emailed me to… Read Full Review

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☆☆☆☆☆

“I have been a customer of Fasthosts for seven years. I...”

Written on: 07/09/2006 by jopurdy (1 review written)

I have been a customer of Fasthosts for seven years. I took their free trial of their email services. I could not get the system to work the way I needed to, so I looked at other providers. I found the right solution but forgot to cancel the account with Fasthosts email. I received a notification that my card had been charged with £200, and so I asked for a refund as the system did not work. They refused, despite several emails pointing out that the system did not work, and I was entitled to a… Read Full Review

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262094_Quasimodo's Response to jopurdy's Review

Written on: 04/10/2006

Yep... this pretty much mirrors my experience with FastHosts web hosting.

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★☆☆☆☆

“When FastHosts IS up and running, it is nice and fast,...”

Written on: 29/08/2006 by oweny29 (1 review written)

When FastHosts IS up and running, it is nice and fast, but it goes down too often, with a "Service Unavailable" message. Give it a few minutes (or hours) and it works fine again. If you can live with occasional (daily) downtime like this, then go for it. I signed up with FH a couple of weeks ago, and already I've experienced a lot of downtime. I'm rather disappointed to say the least. I will see how it goes, but I may end up ditching them… Read Full Review

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☆☆☆☆☆

“You are supposed to retain up-to-date card details on...”

Written on: 23/08/2006 by mardy123 (1 review written)

You are supposed to retain up-to-date card details on your FastHosts web hosting account panel, but my card was changed during the year. I was sent a reminder while on holiday that the account was due to be renewed and I paid on return. However, the following day I received an invoice for £23.50 for 'debt recovery' due to late payment. The was not mentioned in the reminder mails (the threat of site removal was - which is only fair). This charge should not be being made, and I will not be… Read Full Review

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Bayview's Response to mardy123's Review

Written on: 13/09/2006

I too had a £23.50 debt recovery fee taken without authorisation. My card details had changed and I had neglected to update them on the Fasthosts site.
<br/>As soon as I got the notice advising that payment had failed, I updated my registered details and payment was taken within 24 hours - plus the penalty fee.
<br/>I am currently pursuing a claim for repayment via Fasthosts complaint process.
<br/>One interesting point emerges - in their published Terms and Conditions Fasthosts announce that the administration fee, for late payment to be £20 - NOT £23.50
<br/>If you add VAT to £20, you get £23.50
<br/>I was charged £23.50 plus VAT
<br/>Looks like someone at Fasthosts has charged VAT TWICE?
<br/>This mess-up, if it is indeed so, is sufficient an error for everyone who had been made to pay the punitive penalty charge to have a very good case for asking for a repayment.
<br/>Even if Fasthosts only repay the difference, it will cost them a lot more in administration than the unjustifiable debt recovery administration fee.
<br/>This company had acted in a high-handed and probably illegal manner, in taking a charge without express permission.
<br/>Be aware though, that if you attempt a charge back, they will try to dispute it and reserve the right to slap on another nasty fee of £50 as a penalty for anyone who has the temerity to challenge them.
<br/>Time to switch? You bet.
<br/>Paul

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☆☆☆☆☆

“FastHosts operate a policy that does not provide MAC...”

Written on: 10/08/2006 by Kielder (1 review written)

FastHosts operate a policy that does not provide MAC codes to transfer between broadband providers. Be aware of this if you sign up to their broadband service, as it means that you'll have cancel your current contract before getting a new provider… Read Full Review

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★★★☆☆

“I set up a test domain so I could check the...”

Written on: 25/07/2006 by StewartHR1 (1 review written)

I set up a test domain so I could check the performance of FastHosts before transferring my main website. I wanted something that had a bit more storage than my current host, provided perl and .NET, and had a generous bandwidth allowance. I bought their "Business Hosting" package.

Setting up the site was fairly straightforward. I used FTP to upload pages, and set up scripts. However, it was immediately obvious that pages were very slow to load. I used iWebTool to check the server speed. On… Read Full Review

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★☆☆☆☆

“I have my website and ms exchange email system with...”

Written on: 25/06/2006 by cambridgebloke (1 review written)

I have my website and ms exchange email system with Fast Hosts
The website has been down as they are out of connectivity from Telewest.
NOW what do I do?
I called up tech. support and they say it will be up in hours if not in days ??? Now what kind of reply is that?
What kind of hosting business is it if they cannot keep their server up on internet. Its been more than 5hrs now and I still can't connect to my website and email.
It seems like some kids sitting at home has configured a server… Read Full Review

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☆☆☆☆☆

“Fast Hosts, a complete waste of money. Extremely...”

Written on: 25/06/2006 by bennewby (1 review written)

Fast Hosts, a complete waste of money. Extremely unreliable service. My website and email are down regulary throughout the week. The support team are dreadful. I regret signing a contract with Fast hosts. If reliable hosting and email are important to you, steer well clear… Read Full Review

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☆☆☆☆☆

“FastHosts is useless. They make all these offers in...”

Written on: 27/05/2006 by chelseaphil (4 reviews written)

FastHosts is useless. They make all these offers in their advertising then turn around and start charging for extras that you would expect to part of the price, especially as they are not a cheap hosting service.
You can only have 5 email boxes that have SMTP outgoing WHY?? You have to pay for ALL your MYSQL databases at £25+vat each. I went for the top business package expecting the amount I was paying would include both the above with smtp email unlimited accounts. But no you have to pay… Read Full Review

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