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Written on: 15/08/2007 by mulverine76 (1 review written)
I have been with fasthosts for many years but recently, their billing practices and customer services have taken a definite turn for the worse.
After having my wallet stolen, my card details on the fasthosts website were not up to date. Not realising my hosting account was due, fasthosts tried to bill my card, then when it failed, charged me £23 'debt recovery fee'. After many emails trying to cancel my account or get a refund for this fee, fasthosts were simply not interested and refused to… Read Full Review
Written on: 09/08/2007 by JimBean12345 (3 reviews written)
My last credit of £350 only got after 4 weeks and was told director had to authorise before it could be done. This was as they admitted was all their fault and was owed to me immediately. Not the sign of a financially well company when directors have to authorise this sort of thing. Their tech support was useless. I have moved to Rackspace. Much more expensive but what customer service. Make Fasthosts look like complete amateurs… Read Full Review
Written on: 07/08/2007 by secretceleb (3 reviews written)
I've been with many of the other nightmare hosting companies (see webfusion, 123-reg) etc. 123-reg even started using my credit card to make domain renewals without my authorisation, but that's another story.
Fasthosts are not in this category. Their hosting is upfront. They are not out to get more money from you.
I've encountered NO problems after 2 years and have transferred new accounts in to them.
I recommend Fast hosts for a good, consistent low priced hosting from a large company.
Go with… Read Full Review
Written on: 30/07/2007 by froggy007 (1 review written)
On the basis that when something goes wrong they made little effort to sort it out, so I will never use them again. They double billed me and obtaining a refund was a nightmare. Definitely not customer focussed. They would rather lose business than work to sort out any situation, which means that if they don't value my business I won't use them… Read Full Review
Written on: 25/07/2007 by BadgerD (2 reviews written)
My dedicated server down for a fourth day, Fast Hosts don't answer phones and are not replying to my emails - except to say there services are fully functional.
Of course I can not get access to my control panel and even their accounts department can't be reached on the phone… Read Full Review
Written on: 24/07/2007 by jackkerouaclives (1 review written)
They have absolutely no support whatsoever, and are ridiculously expensive, especially considering how cheap and good US hosting services are.
Anything you ask (even if it's their fault) and they will charge £70 on your credit card immediately. Without doing any work. Yes. That's right. It's called "personal engineer service" and applies to anything, and costs £120 an hour plus VAT. They say "we'll refund it if it turns out to be our fault". All you will get is a roundabout excuse that it's… Read Full Review
Written on: 17/07/2007 by billandben (1 review written)
Last night, not for the first time since I've been with Fasthosts, the server went down for around 5 to 6 hours. So my site was down virtually all night.
Today they have claimed it was back up at 9pm well mine wasn't.
Whenever this has happened I have never had an apology or an email explaining what went wrong, last night was no different. In my opinion they treat customers like dirt. I would not recommend Fasthosts to anyone.
Fasthosts have a support forum but it is about as much use as an… Read Full Review
Written on: 16/07/2007 by superme2112 (1 review written)
During the day you can expect very long phone queues.
When things go wrong they claim: "we don't have access to the information".
When asked how long a major problem will take to fix, they say: "we don't have access to the information".
They limit the bandwidth of incoming traffic to 1mbs.
When I was on a Tear 1 connection I still got time out messages when sending stuff to there server.
Unable to create your own A record on their DNS that points to anything other then there servers
There… Read Full Review
Written on: 31/05/2007 by vfrsutton (2 reviews written)
I have posted here before and have managed very painfully to now close all but two of my accounts and thought that since March things may have improve/ changed. Simply out I can't access my control panels, Technical put me on hold for 6 mins and then the call was 15 minutes only to be told this was a known issue. My temper flared again with them. If you have any sense whatsoever, never use them. Don't ring them. I am working on moving the other domain names and last remaining two web-sites… Read Full Review
Written on: 03/05/2007 by craigtown (1 review written)
When I recently contacted them asking them politely to please refund some money they had taken from my card without permission for something I did not ask for (or require), they basically told me to go fly...
I then got a little more forceful and told them that I would contact my card company and report it as THEFT. Expecting them to simply do the right thing, Fasthosts in return threatened ME with "punitive fee's" if I went ahead and REPORTED THEM !!!
Some years ago I used Fasthosts for… Read Full Review
Written on: 03/04/2007 by lonespud (1 review written)
I am still trying to close my account after they took £23.50 from my account when they shouldn't have.
I contested this with my bank, and FastHosts now want another £60 for doing so, and they won't shut the account until I pay, despite having a years money in advance for a system I can't use and don't want, on top of their £23.50 'penalty' charge for 'debt recovery'; ie. an automated email sent because their site would not allow me to change card details… Read Full Review
Written on: 28/03/2007 by carternm31 (82 reviews written)
I only use a basic home package from Fasthosts, for £4.99 per month, which for my needs at the moment is fair enough! I get webmail and FTP connection for that. However, after reading some of the reviews on the Review Centre, I think if I ever wish to upgrade my personal site, I shall be looking elsewhere to host… Read Full Review
Written on: 19/03/2007 by mrev2 (1 review written)
You can get cheaper service elsewhere, so I advise you to shop around and stay well clear of fasthosts… Read Full Review
Written on: 22/02/2007 by spudder (2 reviews written)
I had thought that perhaps I may get faster speed using a dedicated server, and on having rang the FastHosts sales department on the morning of 20th February 2007, I had a few questions to ask before proceeding. I had asked, as the "Personal engineer support service" been charged at £120 per hour. My question was harmless, and I only asked why I may need the use of a personal engineer at any time, and what was it he could do that support could not advise me on. The chap at the other end of the… Read Full Review
Written on: 31/01/2007 by vfrsutton (2 reviews written)
I have loads of accounts with them and have just missed one months payment and got stung for £23.50 . Do not use this company. I am very annoyed… Read Full Review
Written on: 17/01/2007 by chrismeadows (1 review written)
If you forget to update your credit card details after 7 days they will sting you with a £20 administration fee for all your accounts!! Great if you are away on holiday!! They won't refund for any reasons!!… Read Full Review
Written on: 09/01/2007 by dickinsd (1 review written)
I went with Fasthosts because they came highly recommended by a trusted friend.
Initially I thought they were quite expensive compared to other hosting companies - but they were very helpful and in the beginning; they were very reliable.
After a few months Fasthosts change their pricing structure and I took another hosting package with them, this time on one of their Linux servers. I went for the cheapest option.
First of all I transferred an existing site to the new domain, it all went… Read Full Review
Written on: 03/01/2007 by dmcwebd (1 review written)
But came back from holidays and fasthosts is down, can't access anything, ftp is also down but my site is not down. This sucks, i have to upload a new company's site and boss is getting mad, but because of fasthosts. They should give us compensations :D… Read Full Review
Written on: 01/01/2007 by zanzibar44 (1 review written)
Do no use - they take money out without your consent!… Read Full Review
Written on: 18/12/2006 by Arky (1 review written)
I had been with FastHosts for about a year when I had to change my debit card due to wear and tear. A month later I noticed that my website was down, and I could not access my email. I contacted them, and they told me it was due to them being unable to take payment. I immediately amended my card details and they took the missing payment, as well as a charge for £47 pounds. After a series of emails to them they flatly refused to refund this charge, claiming they had sent emails warning me… Read Full Review
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