Fasthosts Internet www.fasthosts.co.uk - Post May 2006 Reviews

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Media Gallery for Fasthosts Internet www.fasthosts.co.uk - Post May 2006

Fasthosts Internet  www.fasthosts.co.uk - Post May 2006

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★☆☆☆☆

“My dedicated server down for a fourth day, Fast Hosts...”

Written on: 25/07/2007 by BadgerD (2 reviews written)

My dedicated server down for a fourth day, Fast Hosts don't answer phones and are not replying to my emails - except to say there services are fully functional.
Of course I can not get access to my control panel and even their accounts department can't be reached on the phone… Read Full Review

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☆☆☆☆☆

“They have absolutely no support whatsoever, and are...”

Written on: 24/07/2007 by jackkerouaclives (1 review written)

They have absolutely no support whatsoever, and are ridiculously expensive, especially considering how cheap and good US hosting services are.

Anything you ask (even if it's their fault) and they will charge £70 on your credit card immediately. Without doing any work. Yes. That's right. It's called "personal engineer service" and applies to anything, and costs £120 an hour plus VAT. They say "we'll refund it if it turns out to be our fault". All you will get is a roundabout excuse that it's… Read Full Review

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Zarya's Response to jackkerouaclives's Review

Written on: 27/07/2007

It's been four years since I removed my hosting away from Fasthosts because of the company attitude and low quality of service. It is very interesting to see that nothing has changed.
<br/>
<br/>What is it about UK hosting companies that makes them so terrible when stacked up against their US counterparts?

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★☆☆☆☆

“Last night, not for the first time since I've been...”

Written on: 17/07/2007 by billandben (1 review written)

Last night, not for the first time since I've been with Fasthosts, the server went down for around 5 to 6 hours. So my site was down virtually all night.

Today they have claimed it was back up at 9pm well mine wasn't.

Whenever this has happened I have never had an apology or an email explaining what went wrong, last night was no different. In my opinion they treat customers like dirt. I would not recommend Fasthosts to anyone.

Fasthosts have a support forum but it is about as much use as an… Read Full Review

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★☆☆☆☆

“During the day you can expect very long phone queues. ”

Written on: 16/07/2007 by superme2112 (1 review written)

During the day you can expect very long phone queues.
When things go wrong they claim: "we don't have access to the information".
When asked how long a major problem will take to fix, they say: "we don't have access to the information".
They limit the bandwidth of incoming traffic to 1mbs.
When I was on a Tear 1 connection I still got time out messages when sending stuff to there server.
Unable to create your own A record on their DNS that points to anything other then there servers
There… Read Full Review

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☆☆☆☆☆

“I have posted here before and have managed very...”

Written on: 31/05/2007 by vfrsutton (2 reviews written)

I have posted here before and have managed very painfully to now close all but two of my accounts and thought that since March things may have improve/ changed. Simply out I can't access my control panels, Technical put me on hold for 6 mins and then the call was 15 minutes only to be told this was a known issue. My temper flared again with them. If you have any sense whatsoever, never use them. Don't ring them. I am working on moving the other domain names and last remaining two web-sites… Read Full Review

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☆☆☆☆☆

“When I recently contacted them asking them politely to...”

Written on: 03/05/2007 by craigtown (1 review written)

When I recently contacted them asking them politely to please refund some money they had taken from my card without permission for something I did not ask for (or require), they basically told me to go fly...

I then got a little more forceful and told them that I would contact my card company and report it as THEFT. Expecting them to simply do the right thing, Fasthosts in return threatened ME with "punitive fee's" if I went ahead and REPORTED THEM !!!

Some years ago I used Fasthosts for… Read Full Review

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297365_Bata's Response to craigtown's Review

Written on: 09/07/2007

I did recommend several friends time ago to be hosted by fasthosts, but now i realise that they had taken money from my card without permission and after several e-mail i still waiting they are still investigating and waiting to receive the invoice. I will not recommend any more and had inform all my friends.

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Kiwidude's Response to craigtown's Review

Written on: 28/08/2007

I agree with this review because... I have had the same thing happen to me and their Customer Services REFUSE to pay up!! My opinion is they are on their way out and dont have the money to refund or they will be out of business tomorrow.. they wont survive acting like this. Say goodbye to all your customers, your days are numbered!

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☆☆☆☆☆

“I am still trying to close my account after they took...”

Written on: 03/04/2007 by lonespud (1 review written)

I am still trying to close my account after they took £23.50 from my account when they shouldn't have.

I contested this with my bank, and FastHosts now want another £60 for doing so, and they won't shut the account until I pay, despite having a years money in advance for a system I can't use and don't want, on top of their £23.50 'penalty' charge for 'debt recovery'; ie. an automated email sent because their site would not allow me to change card details… Read Full Review

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★★★★☆

“I only use a basic home package from Fasthosts, for...”

Written on: 28/03/2007 by carternm31 (80 reviews written)

I only use a basic home package from Fasthosts, for £4.99 per month, which for my needs at the moment is fair enough! I get webmail and FTP connection for that. However, after reading some of the reviews on the Review Centre, I think if I ever wish to upgrade my personal site, I shall be looking elsewhere to host… Read Full Review

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☆☆☆☆☆

“You can get cheaper service elsewhere, so I advise you...”

Written on: 19/03/2007 by mrev2 (1 review written)

You can get cheaper service elsewhere, so I advise you to shop around and stay well clear of fasthosts… Read Full Review

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★★☆☆☆

“I had thought that perhaps I may get faster speed...”

Written on: 22/02/2007 by spudder (2 reviews written)

I had thought that perhaps I may get faster speed using a dedicated server, and on having rang the FastHosts sales department on the morning of 20th February 2007, I had a few questions to ask before proceeding. I had asked, as the "Personal engineer support service" been charged at £120 per hour. My question was harmless, and I only asked why I may need the use of a personal engineer at any time, and what was it he could do that support could not advise me on. The chap at the other end of the… Read Full Review

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★☆☆☆☆

“I have loads of accounts with them and have just...”

Written on: 31/01/2007 by vfrsutton (2 reviews written)

I have loads of accounts with them and have just missed one months payment and got stung for £23.50 . Do not use this company. I am very annoyed… Read Full Review

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★★☆☆☆

“If you forget to update your credit card details after...”

Written on: 17/01/2007 by chrismeadows (1 review written)

If you forget to update your credit card details after 7 days they will sting you with a £20 administration fee for all your accounts!! Great if you are away on holiday!! They won't refund for any reasons!!… Read Full Review

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☆☆☆☆☆

“I went with Fasthosts because they came highly...”

Written on: 09/01/2007 by dickinsd (1 review written)

I went with Fasthosts because they came highly recommended by a trusted friend.

Initially I thought they were quite expensive compared to other hosting companies - but they were very helpful and in the beginning; they were very reliable.

After a few months Fasthosts change their pricing structure and I took another hosting package with them, this time on one of their Linux servers. I went for the cheapest option.

First of all I transferred an existing site to the new domain, it all went… Read Full Review

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★★★☆☆

“But came back from holidays and fasthosts is down,...”

Written on: 03/01/2007 by dmcwebd (1 review written)

But came back from holidays and fasthosts is down, can't access anything, ftp is also down but my site is not down. This sucks, i have to upload a new company's site and boss is getting mad, but because of fasthosts. They should give us compensations :D… Read Full Review

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Stevieb123's Response to dmcwebd's Review

Written on: 09/01/2007

I have a website hosted with Fasthosts.
<br/>
<br/>Their technical support is very poor, their uptime is terrible. I am looking for a new partner. Currently my site is down, SQL is down and email is down!!!

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☆☆☆☆☆

“Do no use - they take money out without your consent!”

Written on: 01/01/2007 by zanzibar44 (1 review written)

Do no use - they take money out without your consent!… Read Full Review

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☆☆☆☆☆

“I had been with FastHosts for about a year when I had...”

Written on: 18/12/2006 by Arky (1 review written)

I had been with FastHosts for about a year when I had to change my debit card due to wear and tear. A month later I noticed that my website was down, and I could not access my email. I contacted them, and they told me it was due to them being unable to take payment. I immediately amended my card details and they took the missing payment, as well as a charge for £47 pounds. After a series of emails to them they flatly refused to refund this charge, claiming they had sent emails warning me… Read Full Review

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☆☆☆☆☆

“I received spam promoting a site hosted on their...”

Written on: 12/12/2006 by AlanH (3 reviews written)

I received spam promoting a site hosted on their servers. I contacted their abuse team and got no reply. I then called their customer services and their line is that as long as the email didn't originate from their network, they are not concerned as they can't 'prove' the email campaign was instigated by the site promoted in the email!

I asked them whether they thought this was acceptable and after going round in circles they just put me on hold until I got bored and went away.

If you want… Read Full Review

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☆☆☆☆☆

“I have a Linux dedicated server running Fedora with...”

Written on: 31/10/2006 by rossross (1 review written)

I have a Linux dedicated server running Fedora with FastHosts web hosting. I have been with them for 3 months. The last month has been dreadful.
Updates controlled through FastHosts wiping out PHP class files, and down times that break their service level agreements. The update lost me 2 and 1/2 days, as they have no engineer support at the weekend - losses into thousands. No apology, no communication and no one who knows what they are doing.

Recently lost all connection to my dedicated… Read Full Review

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☆☆☆☆☆

“I have been with them for 1 month, and I have had...”

Written on: 10/10/2006 by nigelalldays (1 review written)

I have been with them for 1 month, and I have had problems from the start. They have given every excuse under the sun, but at no point actually solved the problem or shown much of a willingness to really try. FastHosts separate you from any tech guys or managers and constantly tell you that problems have been solved when nothing has changed. Their behaviour has seriously affected my business… Read Full Review

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☆☆☆☆☆

“I had 3 websites hosted with FastHosts, and I decided...”

Written on: 04/10/2006 by quasimodo (1 review written)

I had 3 websites hosted with FastHosts, and I decided to ditch one domain and move the other two to Streamline. Can you imagine how surprised I was to get a debit on my card for the domain I ditched? I contacted them to inform them of their error, and they replied that as I had not informed them in writing of my intent to discontinue my hosting of the third domain (it was all done over the phone) they would not refund my money, even though they have no domains hosted there, no websites left… Read Full Review

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