Fasthosts Internet www.fasthosts.co.uk - Post May 2006 Reviews

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Media Gallery for Fasthosts Internet www.fasthosts.co.uk - Post May 2006

Fasthosts Internet  www.fasthosts.co.uk - Post May 2006

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★☆☆☆☆

“Worst host I have ever dealt with - AVOID Fasthosts!”

Written on: 02/07/2013 by tomtailford (1 review written)

Don't be fooled by the "unlimited webspace" - it's not unlimited at all. Customer service was absolutely terrible, after calling with a query I didn't receive a call back as promised. When I made a complaint about the call back, customer services told me that my query had been dealt with, therefore I didn't receive a call back and refused to even address the complaint I made! Having left Fasthosts, they are now preventing me from migrating data and trying to extort me for more money so I'm… Read Full Review

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★☆☆☆☆

“I wonder how are they are still in business??”

Written on: 29/06/2013

I paid by card in November 2012 for a email and web hosting. Then I wait for a service which never come true. I exchange more than 40 email with them and no service. I ask to cancel the service and they called me back a promising that will be no more debit charge and no next charges to my card. Rubish, they charged my debit card again and again, even a company representative said that the agreement will be cancel. More than this, after 6 months, I receoved a letter from a recovered company… Read Full Review

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★☆☆☆☆

“FASTHOSTS ARE TERRIBLE”

Written on: 14/06/2013

Do not use Fasthosts they are terrrible. Customer service is also very poor! Avoid… Read Full Review

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★★★☆☆

“OK but expensive and tied in”

Written on: 16/05/2013 by ForFoxSake (3 reviews written)

I'm not overly happy wiht Fasthosts. I've been using them for nearly four years and intiially it was great, very easy to set up my first site and I was happy. I now feel completely trapped and have several monthly direct debits taken out that I can't control. I've got a virtual server but still pay for hosting seperately as they don't make it particularly easy to transfer. They also look for every opportunity to charge a bit extra. And they are expensive… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 05/05/2013 by Shaneuk375 (1 review written)

I've too had issues with FastHosts dating back 18 months, have until now just let them take the money as the information they gave me at the time I took as correct, however this is not the case. If your looking to build a website avoid this company like the bubonic plague. Their "professional tools" are equvilant to a set of crayola crayons used by a 7 year old, their claims of no experience required to set up a website is false. They do not respond to complaints other than referring you to… Read Full Review

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★★★★★

“Top Hoster”

Written on: 20/04/2013

I have been with Fasthosts for 8 years using Webhosting, email hosting, domain reg and dedicated servers. I have always found them to be 1st Class, i don't know were these reviews come from. For me they are always extremely professional the support is excellent, its a reliable service and the products do what they say (unlike many other providers!). My business is as very successful online shop, it very successful, we wouldn't have achieved this if it wasn't for Fasthosts… Read Full Review

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Expert123's Comment

Written on: 07/05/2013

Fake review!! Typical of Fasthosts to post this type review, giving themselves 5 stars. Eight years, REALLY, what took you so long to write a review? LOL

Is everyone else wrong?? Haha

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★☆☆☆☆

“Fasthosts.co.uk Worst Hosting Provider in UK”

Written on: 19/04/2013

Same story, the sent the invoice £6.17 on 14 March and mentioned this one is outstanding and failure to pay , lead SERVICE suspension, I don’t needed the service and I let it go and later they turn up that I have to pay all these charges 14-Mar-2013 2********* Linux Standard £6.17 Overdue 16-Mar-2013 2********* Linux Standard £6.17 Overdue 12-Apr-2013 2********* Debt Admin Charge £24.00 Overdue 15-Apr-2013 2********* Linux Standard £6.17… Read Full Review

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★☆☆☆☆

“Customer service bad ”

Written on: 17/04/2013 by purple_agent (1 review written)

I purchased a VPS from Fasthosts on a 3 month intro deal and tied in for a year - no problems as understood . After 3 months the VPS was not working as it should I was receiving daily server messages highlighting server issues - So much so I lost confidence in the VPS & moved to another server company . I contacted Fasthosts not even asking for my monies back but a cancellation penalty - I might as well have been talking to a brick wall , No I had to run the contract for 12 months - the server… Read Full Review

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★☆☆☆☆

“Sales team like Vultures”

Written on: 08/04/2013 by lauren882066 (1 review written)

I went onto the site in a hope of purchasing a dedicated server as I liked the fact that their servers were based in the UK. I asked the sales person on live chat if this was the case as to which he said yes they were co-located in the UK. I replied thank you and left the screen, to my astonishment the sales guy calls me on the telephone to ask about my enquiry!! I didn't even give them my telephone number, they must have looked up our business details from my email address. I said I would make… Read Full Review

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★☆☆☆☆

“Worst Hosting Possible! Beware!”

Written on: 31/03/2013 by Christophermsmith (1 review written)

Fasthosts are undoubtedly the most unhelpful, deliberately obstructive and dis-organised company I have ever encountered. Their technical support is in a sweatshop in Calcutta and communication is difficult to put it mildly. God forbid you should ever have a problem...in my case my site went down and they would not allow me access to renew my domain (but were very happy to continue to take payments). If you cancel you will be sent threatening letters. DON'T TRUST THEM! DON'T USE THEM! SPREAD… Read Full Review

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★☆☆☆☆

“Terrible - cancelled my account but they keep taking money”

Written on: 27/03/2013

Cancelled my account, and got an email from them to confirm cancellation. Despite this they keep charging me every month. I can't get it to stop, and am looking at legal action next. Avoid… Read Full Review

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★☆☆☆☆

“FASTHOSTS MORE LIKE FASTCON”

Written on: 26/03/2013 by mikewittman (1 review written)

im new to self build business websites and have limited experience-the perfect mug for this crowd of dysfunctional,beligerant,argumentative and totaly patronising gang of unproffesional gang of liars to grace this planet. when you speak to head office in Gloucester,its like they know your coming-lol,they must read of autocue for handling complaints.,a real patronising bunch of characters. im so,so,bitterly annoyed with myself for not doing a more thorough check on them before leaping in feet… Read Full Review

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★☆☆☆☆

“Fasthosts Internet review”

Written on: 18/03/2013

I cancelled my account and they don't have any record! Sending me threatening letters telling me I'm going to get sent to a debt collected. Avoid like the plague. They didn't cancel my account when asked and now they are asking for money!… Read Full Review

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Mikewittman's Comment

Written on: 26/03/2013

ive never encountered such atrocious,beligerant, patronising and dishonest gang of legal criminals in my life.
the business webuilder never worked from the start,the foreign "tech dept" are there for the joy ride.,ithis has been ongoing since last wenesday,ive now given up.citizens advice,here we come.
im so,so disappointed with myself for not looking further and going elsewhere.,please,dont buy ,if you read this beforehand you've a chance.
im contacting Trading Standards tomorrow, being sold something "unfit for purpose" is something they can answer too,everyone should do the same.

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★☆☆☆☆

“Still billing despite account being cancelled”

Written on: 15/03/2013 by neilhenderson (3 reviews written)

like other clients here i cancelled the account with these guys but they claim to have no record of it and as i didnt get an email confirming i have no proof. i havent used the service ever and its clear its out of use but they still refuse to see their error. If you want further information on this just go to "fasthosts internet - avoid" on facebook… Read Full Review

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★☆☆☆☆

“Closed down an account in 2010 and thought nothing of...”

Written on: 27/02/2013 by FasthostsVictim (1 review written)

Closed down an account in 2010 and thought nothing of it. On 14th February I get a letter (the first I've ever had from them!) claiming £80. They'd been taking money for 3 years, in spite of my closing the account (more fool me for not noticing it before). They claimed not to have received the email, which is not surprising, given they've not replied to any of the other emails I've sent them - or logged them either. Trying to deal with Customer Service on the telephone is now better. They… Read Full Review

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Neilhenderson's Response to FasthostsVictim's Review

Written on: 15/03/2013

how did you get on with this as we have the same problem - perhaps sharing the court costs may be the way to go - more evidence with more people - please contact me on neilwork@hotmail.com

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Fasthostsvictim's reply to Neilhenderson's Comment

Written on: 15/03/2013

Got them to drop it. I made it clear that if they didn't back-down and close the account (and drop their demands for money) I'd go after them for taking money for the last three years - fraudulently. They don't like that word (not surprisingly!).

I sent a letter giving them 14 days to close the account and waive fees (though made it clear that I was satisfied it was already closed), and said that it would be up to a court to decide whether I'd sent the email and they'd not logged it properly or that I hadn't sent it.

I pointed out that the hundreds of complaints on here with people having exactly the same issue made it clear that they were either not logging correctly, or knew full well I'd cancelled but choosing to ignore which is fraud. And that if it went to court - they'd look at their behaviour and background and conclude Fasthosts in wrong.

Also helps if you make a stink on Facebook and Twitter.

They'll still play hardball - but I took up so much time, made such a nuisance of myself (whilst pointing out it was costing them more to deal with me than the money that they were claiming) that I think they thought it easier and wiser to simply make me go away!

They dropped their claim if i agreed not to go to court and accuse them of fraud!

Hope this helps!

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★☆☆☆☆

“Don't Touch With A Bargepole!!”

Written on: 27/02/2013 by MissVirdee (2 reviews written)

They don't care about you, your business, only about overcharging you for an inadequate & appalling below par service. I lost count how many times I had to call them when services fell over; final straw came when they shut my site down completely despite being assured it wouldn't - my entire online magazine & email disappeared on the biggest business day of the year. And apparently you can't downgrade, shut down unwanted services - no solutions or problem solving - only utter rudeness &… Read Full Review

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★☆☆☆☆

“Terrible Hosting Terrible Support Very Talented Sales...”

Written on: 20/02/2013

The only thing *good* is their sales staff because they tell you what you want to hear. The things is they are complete liars. They will tell you their hosting service is top notch, you will have very little downtime, they will throw in some technical jargon about how hot their technology is. LIES LIES LIES! Having been with them for over a year now my websites have had tremendous amounts of downtime. Their customer support never fixes things and just tell you we are aware of the situation and… Read Full Review

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★★★★★

“Great ISP”

Written on: 07/02/2013

Have been with these guys since 2008, after being with a few hosting providers I can assure you these guys are great. A really professional outfit.Good products, stable service and excellant service. Whenever I speak to fellow hosters they are of a similar opinion, i dont understnad where the negative feedback is coming from … Read Full Review

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★★★★★

“The silence of contentment”

Written on: 01/02/2013

Must be just me. I have been with Fasthosts since the late nineties as a reseller. I have had very few issues in the 12 years and my clients are all happy with the service - albeit with me as the conduit contact. I had a query yesterday. Clicked on the chat button in support. asked a question - it was answered straight away. 30 seconds out of my life and no cost. It's hard to complain about that and it's typical of the service I have mostly experienced from fasthosts. I have previously used… Read Full Review

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★★★★★

“Astonishing reviews”

Written on: 29/01/2013 by harrycornelius (1 review written)

I must admit to being astonished by all these reviews. I have been with Fasthosts for 3 years now, and host 45 websites with them including database driven sites with bells and whistles. Their support has always been first class, normally within the hour responses. Not sure what else to say!… Read Full Review

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Fbridge's Response to harrycornelius's Review

Written on: 30/01/2013

don't be astonished - it really is like this when things go wrong. you probably are a good webmaster and do things properly - but if you make a mistake, lose some data, need some kit replaced perhaps in a special way then these guys are hopeless. unsympathetic, bound by unethical policy. i used them in 1997 because they were a young and dynamic company offering what was only available in the USA at the time but it was soon clear that despite their enthusiasm they couldn't keep a server up and running for long. i l left them for a small company with whom I've been with all these years and you get good personal service. if you get a couple of thousand page requests a day on your site then you don't need to go with the Asda boys of Internet hosting. Avoid 1&1 too :)

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Harrycornelius's reply to Fbridge's Comment

Written on: 02/02/2013

OK, thanks for the warning. I am backing up all my database data weekly to my own computer as well as a weekly download of all files by FTP. I'd be interested to hear who you use, or what companies are favoured by the discerning community?

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Fbridge's reply to Harrycornelius's Comment

Written on: 13/02/2013

I moved to Catalyst2 and have been there for over 10 years now.

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