Opodo Reviews - www.opodo.com

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★☆☆☆☆

“Was booking a return trip to iceland from London via...”

Written on: 17/10/2013 by klgan90 (1 review written)

Was booking a return trip to iceland from London via skyscanner, which brought me to Opodo. At the final confirmation page, the rate quoted was 727.60 GBP with a 40 GBP handling fee. However, when the email confirmation arrived, it was stated that the handling fee was 80.76 GBP. This is totally unethical. Avoid this website at all cost possible… Read Full Review

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★☆☆☆☆

“Inhuman treatment of a cancer sufferer”

Written on: 16/10/2013 by davemg79 (1 review written)

My gf just diagnosed with blood cancer and told to go home to seek urgent medical treatment. We booked a ticket on Opodo for her and received a confirmation email which said it was the e-ticket. It said there would be no further tickets and she just had to take it to the check in desk with ID to fly. Upon arrival, she discovered her ticket had been cancelled, a victim of the 'random security checks' which the company allegedly carries out on last minute passengers. The UK Trading Standards… Read Full Review

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★☆☆☆☆

“Save yourself some stress ”

Written on: 04/10/2013

We booked flights with Opodo.de. We got the email confirmation saying that everything went through and that IF there was a problem we would get contacted within 24 hours. The day before we were going to leave we wanted to check in online. Once we typed in the booking number, they said they could not find our booking! So we had a lot of stress trying to call the call centre (of course they were no help). We ended up having to book with another company and had to fly through Bogota just to… Read Full Review

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★☆☆☆☆

“**DO NOT USE THIS SITE**”

Written on: 02/10/2013

They took my money and then due to it being, in my view, deliberately unclear on their website are trying to charge me nearly double to add baggage!!!!!!… Read Full Review

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★☆☆☆☆

“FRAUDSTERS!”

Written on: 24/09/2013

Take your money and give you a mickey mouse fake booking reference making you think all is well. Go to airline website with said booking reference "There was an error while processing your request". I am now faced with the decision to either purchase twice or risk not being able to travel at all. Good thing opodo mortgages haven't come along. Half the country would be living on the streets. Not even worth one star, they are nothing but parasites!!!!… Read Full Review

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★☆☆☆☆

“If that is the case, Opodo, you need a new IT system”

Written on: 20/09/2013

I am practised at online booking/purchasing. The norm is a final confirmation screen where you can review the details of your purchase before committing. When I saw the total from Opodo seemed to have acquired hefty (but unspecified) charges, I cancelled the transaction and started again - arriving at a more acceptable (if still inflated) fare. However, it the appeared both records had been logged. I contacted customer service, and asked for one to be deleted. The operative stated that it… Read Full Review

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★☆☆☆☆

“Avoid Opodo”

Written on: 17/09/2013

I booked 2 tickets on Opodo from France to Peru and was supposed to receive a confirmation email within 24 hours. After 3 days, I emailed them to ask whether there had been no confirmation but they didn't reply. After one week, I called them and was told that the booking had been canceled but they were not able to explain why or to justify why they had not emailed me to inform me. I booked the same flights again (with another site) but it cost me 500 Euros more because the cheapest tickets had… Read Full Review

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★☆☆☆☆

“Refund challenge - 3 months and counting”

Written on: 11/09/2013 by chrisnewhouse (1 review written)

after a cancelled Easyjey flight, Easyjet refunded (to Opodo France, not me) 3 days after the cancellation. I am now at 3 months, 5 emails and 4 international telephone calls and have been told 3 times that I will be repaid "within 48 hours" - with still no sign of any repayment. I would seriously consider the possibility of not using this "service" again. Chris Newhouse … Read Full Review

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★☆☆☆☆

“They stole money from my bank account !”

Written on: 06/09/2013

I booked a flight via Opodo because it appeared to be the best price. However, when checking my bank statement, I realised they had taken much more money than the price stated at the time of payment (and stated again in the confirmation email). I feel fooled and I feel they stole money from me. When I called them (10p/min with long waiting time) to get a refund of the difference, they refused and offered no compensation. My advice: avoid Opodo, and book your flight directly with the Airline… Read Full Review

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★☆☆☆☆

“Called to have a refundable ticket refund, employee...”

Written on: 01/09/2013 by Neuforce (1 review written)

My husband is lying in a hopsital bed with memory loss. We bought a premium Air France ticket and will not be able to take the plane on the dtae of the flight. The customer service employee wants the passenger to call (I have reference number, name, birthdate, itinerary, passport number ;..)otherwise she cannot refund!!!!!!!!!!!!!!!!! And it was said in a very rude way!! How can an unconscious person take the phone to call OPODO Oh, the person from OPODO, you're really below all known… Read Full Review

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U2Hello's Response to Neuforce's Review

Written on: 03/09/2013

Oh my god!
That is the most disgusting customer service ever!
OPODO are by far the worst i have ever experienced!

I wish i had read the reviews before i had booked my holiday with them, they are appalling. I am writing a long complaint letter to their main office in leicester so collating other awful reviews of them.

I hope your husband gets better and i hope you get you money back!

Shaks x

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★☆☆☆☆

“Opodo are shockingly awful; avoid them.”

Written on: 28/08/2013 by fmonty101 (1 review written)

After I thought I had booked my flight, Opodo sent me an email with a flight reference saying 'we hope you have a great trip'. As I also got a text saying the same thing I stupidly assumed this was their confirmation email. It turned out Opodo hadn't actually booked me a flight, hadn't actually told me and the flight reference no. on their email had nothing to do with any flights. On hold for ages on the phone trying to sort things out. Later they claimed they had sent an email saying they… Read Full Review

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★★☆☆☆

“Opodo, never again.”

Written on: 27/08/2013 by safesurfer (6 reviews written)

I booked 4 flights to Thailand with Opodo via Cheapflights.co.uk They took the money quick enough but trying to get them to email Etickets has been a joke. I've phoned them 4 times at quite some expense (10p per minute). They just keep waffling about backlogs, blah blah blah... Now 1 week later the Etickets still haven't arrived. I've now given up on getting these elusive etickets and went to Checkmytrip.com and printed off the PDF from there only because I'm familiar with this situation. So… Read Full Review

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★☆☆☆☆

“I HAVE BEEN STUNG !”

Written on: 23/08/2013

Used Opodo for the first time to book flights for January 2014 as the usual low cost airlines were not showing their pricing so far in advance. I accepted Opodo's quotation and proceeded to payment. I received a flight confirmation from my chosen airline but the price was slightly dearer than what Opodo quoted, then I received confirmation that Opodo had charged a handling fee of £20 - which I did not authorise or know about in advance. Just sent email of complaint to Opodo and await their… Read Full Review

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★☆☆☆☆

“I booked a flight on the French website and also...”

Written on: 21/08/2013 by amelievanneste (1 review written)

I booked a flight on the French website and also subscribed their travel insurance. I requested to have a copy of the policy but Opodo couldn't provide one. I contacted the insurer directly to find out the subscribed insurance was not valid as I was not a UK resident. This isn't mentioned on Opodo's website and I was not able to get a refund...Their helpdesk is very unfriendly and not willing to help at all… Read Full Review

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★☆☆☆☆

“Unacceptable”

Written on: 18/08/2013

Thought I was booking a flight through their website, but after entering my credit card information I received an email saying that they had received my "booking request" and that I would be notified whether or not it was "successful" in 24-48 hours. After hearing nothing for 24 hours, I called them (1 hour on hold) just to be told that I need to wait the full 48 hours before contacting them to inquire about my booking. Called again after the full 48-hour waiting period as I still hadn't heard… Read Full Review

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★★★★☆

“Always good but prices not as competitive as they once...”

Written on: 07/08/2013

I have long booked flights with Opodo and have never had any problems with them. Recently though, I have found their prices aren't as competitive as they used to be, and they seem to add on quite a few charges towards the end which inflate the overall price (though these could be imposed by the destination airport, but it would be nice to know before getting to the payment page). I always search with Opodo, but often book elsewhere now, using them as a comprehensive flight search engine rather… Read Full Review

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★☆☆☆☆

“Shocking Service!”

Written on: 05/08/2013 by JoannaAth123 (1 review written)

I recently booked a return flight to Cyprus using Opodo for Ryannair. I have received the Ryannair booking confirmation for the outbound flight but not for the inbound. After calling Opodo and waiting on hold for TWENTY MINUTES I was told that they were not sure why the second part of the journey had not yet processed and that I would need to wait 48 hours to see if it would be booked or not. When I said what happens in 48 hours if I find out it hasnt been booked and then the fare has gone up… Read Full Review

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★☆☆☆☆

“HORRIBLE!”

Written on: 26/07/2013 by EReed (1 review written)

This company sent me a confirmation number for my flight but when I got to the airport the booking was CANCELLED WITHOUT WARNING. I had to scramble to buy a ticket at full price-thank goodness there were seats left on my flight otherwise my entire holiday would have been ruined. Previous to this I had booked another flight with Opodo.de. I received a confirmation email and number from them but I was fearful that the exact same problem would occur. I tried to call them 5 times and I sat on the… Read Full Review

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★☆☆☆☆

“Avoid using Opodo at all costs”

Written on: 20/07/2013

Appalling customer service if you can reach them in the first place. I booked a flight through Opodo which subsequently cancelled. That was two months ago and it has taken me to be persistent to get a revised flight confirmed. I finally got confirmation of my revised flight yesterday after I contacted them on numerous occasions to find out what was happening. They are simply not interested in you as a customer and do absolutely nothing to resolve issues. They wont call you - you have to call… Read Full Review

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★☆☆☆☆

“TERRIBLE EXPERIENCE”

Written on: 02/07/2013

I had a terrible experience with Opodo -they sent me 10 hours after my booking an email saying my flight was not confirmeed (10 hours!!!!) Then they never answered me at the phone and once they did they refused to answer my questions. TERRIBLE EXPERIENCE, TERRIBLE SERVICE - NEVER AGAIN. … Read Full Review

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