Opodo Reviews - www.opodo.com

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★☆☆☆☆

“I would give them no star rating if it was possible”

Written on: 01/09/2014 by DAVEPOPLE (1 review written)

RETURN FLIGHT DID NOT EXIST Bought flights to Milan to enjoy my sons wedding in May 2014 flight out ok no problems Problem occurred on the return, arrived at airport only to find retun flight that we had purchased did not exist Unable to contact opodo we had to purchase new tickets fly to a different airport hire a car and drive 2 hours home. After contacting and waiting for nearly 3 months for a reply we have been offered a measly £30 discount voucher to be used against another fight booked… Read Full Review

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Geeman78's Response to DAVEPOPLE's Review

Written on: 08/09/2014

This has just happened to me as well. I booked 8 return flights to Budapest last November. I found out when putting all the passport details last week that my return flight home had been cancelled due to an issue with my card. which they happily took the out bound flight money from. why they only took one way is beyond me. when I phoned them and got through the English lady was very rude and couldn't give me a straight answer to why! she gave me another number to ring which I did. the lad from Asia I think was very helpful but was unable t help or again give me a straight answer only that out in bound flight had been cancelled.
so when I looked at getting the 8 lads home I found that each flight had gone up £140 each leading to £1400 just of 8 single tickets. seems after reading all the reviews this is very common! had to book the tickets to the get the lads home!

thankfully there are 30 of us going on this trip and we booked the others with the airline and the lads are happy to spread the cost.
OPODO YOU A DISGRACE

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★☆☆☆☆

“Never again”

Written on: 29/08/2014

tried to cancel a return flight, because outbound flight was cancelled by airline, -customer service rep I spoke to was very hard to understand -they wanted to have a cancellation fee of 25 pounds upfront -I was told I was only eligible for 15 pounds tax refund, you do the math.... I am definitely never using them again very poor customer service, no value for money at all, please AVOID !… Read Full Review

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★☆☆☆☆

“Inconvenience - Dislike it”

Written on: 29/07/2014 by SiminBaloochzadeh (1 review written)

I booked returned flight from Manchester to Antalya 3 days ago and now I found that my return ticket not issued yet, why? because of some funny reasons: a) I have to book second flight again after I booked first one and b) cause it is cheap tickets they might no seats was available. So what should I do now? Book the second flight again which I have to pay around £70 pound extra plus changing all my plans, hotel reservation and getting another off day from work plus lots of stress during the… Read Full Review

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★☆☆☆☆

“Still on hold... 1hr+ later”

Written on: 28/07/2014 by 463Medina (1 review written)

Received an email saying the airline had amended my flight and I needed to call Opodo. So I called Opodo. I am still on hold 1 hour and 5 minutes later. Appalling. Won't be using Opodo again… Read Full Review

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Dixie27's Comment

Written on: 06/08/2014

Experienced a number of similar long wait times, no one answers. Just a jingle and recorded voice saying you're in a queu and will be attended to. If you use their 0870 number they will bankrupt you.

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Wildmind's Comment

Written on: 07/08/2014

That's been my experience too, unhelpful and expensive I would have done so much better going via the airline themselves. Avoid Opodo at any costs.

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★☆☆☆☆

“Last minute cancellationNo compensationnNo any other...”

Written on: 23/07/2014 by completelydissapointed (1 review written)

I booked my flights for my summer holiday through Opodo with two different airlines on the 10/07. Then I received a cancellation e-mail notification on the 18/07 saying that the airline cancelled the flight completely and it's willing to refund fully its customers. I was trying to call Opodo on Monday 21/07 and I spent 4 hours on the phone waiting for an advisor to explained me what happened and give me an alternative option as it's literally the last minute to book my flights again for the 1st… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 18/07/2014 by MemphisHay66 (1 review written)

I've been using Opodo for the past 3 years and before I didn't have a problem with them. I haven't book 6 months and now when I had to I use it again and they charge me a two fees of 12 pounds in case that I am traveling with one month old baby and she is not suposed to be charged. Any way when I called strait away after I made the booking the woman on the other side/the operator/ was so rude and insolent. I have no word realy. I will never use them again… Read Full Review

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★☆☆☆☆

“The administrative charge of £25 is outrages. I will...”

Written on: 29/06/2014 by Fowlerub1948 (1 review written)

The administrative charge of £25 is outrages. I will avoid them in future… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 25/06/2014 by nexus9 (2 reviews written)

Worst company that I've ever had the misfortune to come across. Was directed though Skyscanner to Opodo - they took my booking, then 26hrs later informed me that the booking had not gone through - no explanation - of course in the intervening time the cost of the flights had increased by 50%. I booked direct with the airline instead (which I should have done in the first place but I had trusted Skyscanner's results). I've complained but they haven't even acknowledged the email. In short… Read Full Review

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★☆☆☆☆

“terrible - stay away!”

Written on: 20/06/2014 by AdityaPennington33 (1 review written)

Booked flights to Italy and got charged twice which created a massive dent in my account took 3 days of intensive arguing to see my money back. Never ever again even if they give me the flight for free.flash your money down the loo - same effect… Read Full Review

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★☆☆☆☆

“Opodo sucks”

Written on: 19/06/2014 by 237McCormack (1 review written)

I learnt the hard way that opodo's internet site does not support two internet bookings at the same time!! I was booking a Bucharest - Paris flight for me and my mum when, surprise, surprise!! I ended up being the passenger on both of the flights... I had done the reservation on a Sunday night so I called them immediately on Monday morning and then every day of that week, and then, 3 weeks and many phonecalls later, they told me: "you should have called the day you made your reservation, not 3… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE & WITHHOLDING VALID REFUND”

Written on: 18/06/2014 by Jaydonv462 (1 review written)

UTTERLY DISGUSTED. I STRONGLY recommend you steer clear of Opodo. Their system double booked a Ryanair flight, taking two charges off my credit card. I called their exorbitantly expensive phone number and was told to call Ryanair to send Opodo the discount before Opodo would refund me! I did that, and Ryanair sent me immediate confirmation that the refund had been made. Nearly two months later, I am still waiting for the money back from Opodo. I have spoken to eight people at Opodo, each… Read Full Review

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★☆☆☆☆

“Opodo not serious! How to make money without selling...”

Written on: 12/06/2014 by Luisg221 (1 review written)

They offer trips for prices that are infact not available anymore with the airlines. You may book them and experiece unexpected additional fees during the booking process. You are tried to buy travel insurances repetively. You complete booking and think you have a ticket. Your creditcard is charges by the company right away. In my case I received an email, the day after booking, that I have 4 hours to deliever a copy of my creditcard per pdf, as a random safety check. I did not even read the… Read Full Review

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★☆☆☆☆

“Frustrated”

Written on: 08/06/2014 by vincentlaurencin (1 review written)

I booked a car c/o Opodo with Budget for pickup and return at nice (France)terminal 1. My mother is 83 and I made certain that we did not have to travel with the unconfortable bus to terminal 2. Guess what ... The car was not available, I finally had to pay the upgrade of the car from terminal 1,got to accept to return the car to terminal 2 and when leaving the car turned out to be out of oil! I ended up at AVIS (=same company) on terminal 2 to change the car! Funny to hear the chap on the… Read Full Review

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★☆☆☆☆

“Not to be trusted!!!”

Written on: 21/05/2014 by joanne72 (1 review written)

We booked 4 flights to New York through Opodo using a Visa Debit card that had more than enough funds in the account. The day later I recieved an email staing that 'due to failing our random security checks your booking has been cancelled'. I phoned them and initially they refused to tell me why we had failed the checks. After much persistence I was transferred to security who advised me that my bank had declined the transaction and I should call them. I called the bank who knew nothing about… Read Full Review

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★☆☆☆☆

“Worst and very poor ”

Written on: 20/05/2014 by sreviewopodo (1 review written)

It was worst experience while booking tickets through opodo. I booked flight of total amount 349 pounds. But this site did calculation in such a worsat way that taxes are converted separately into euros and flight charges converted separately and many other useless taxes. Even it did not display charges but just deducted from the card. Cancellation and modification of flight dates was also not possible. Really worst. I will never use Opodo for booking any of flight ticket. POOR and WORST. Make… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 06/05/2014 by 54MacLeod (1 review written)

Booked my tickets, but realised I booked my return date wrong , called opodo to amend , but they advised i pay nearly £100 to amend. Called with 10 mins of making the mistake. Never use this firm again… Read Full Review

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★☆☆☆☆

“Terrible experience with Opodo, they didn't book a ticket!”

Written on: 05/05/2014 by Rosiepg (1 review written)

I would strongly advise anyone to avoid booking through Opodo, and book directly with the airline instead. I had a very bad experience with Opodo. Seems to be similar story to the other complaints - I booked a flight from Lisbon to London, got the confirmation email, Opodo actually TOOK MONEY OUT OF MY ACCOUNT and then when I get to the airport check in desk I discover that Opodo didn't actually book me a ticket. I had to go the air travel desk and book myself a ticket at x3 the price, because… Read Full Review

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★☆☆☆☆

“Double- AND unauthorized charges!”

Written on: 02/05/2014 by DevinBrowne (1 review written)

My booking apparently failed because the address of credit card holder was required to be that of the LEAD traveller. After switching Lead Traveller, I found the money had been taken from my credit card anyway. A few days later, we were told our inbound flight booking "for some unknown reason" had failed. When we (re)booked the inbound flight, new charges were added to the new LEAD traveller's card in addition to initial booking which had (apparently) been successful. Checking that the refund… Read Full Review

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★☆☆☆☆

“USELESS, UNHELPFUL, DISGUSTING TREATMENT”

Written on: 24/04/2014 by nikkidezeeuw (1 review written)

Booked flights with Opodo to go to South Africa for my mums 60th birthday. Cost £734.00 back in August. Received email say they had a flight change on return flight by 3hours, no big deal. Then in October last year I received another email saying that the whole return flight is being changed and I need to get in contact with them. 6 Emails and 25 phone calls later (still no replies to emails and huge telephone bill) I received another email saying that I have not tried to get in contact… Read Full Review

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★☆☆☆☆

“Booking with Opodo was a huge mistake”

Written on: 12/04/2014 by Valeria167 (1 review written)

I booked a return flight from London to Paris last week for a weekend trip after seeing they were the cheapest company. However when updating my passport details before travel I realised my last name had been misspelt. A typo that made my last name *****q instead of just *****. I mistakenly believed this would be a quick error to fix and maybe cost me an admin fee of £10. However when I called Opodo I ended up on the phone to them for about 5 hours in total, as their system crashed on… Read Full Review

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