Opodo Reviews - www.opodo.com

Click here if this is your business
★☆☆☆☆
1.2 / 5
8% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Opodo www.opodo.com - Ask a question now

Media Gallery for Opodo www.opodo.com

Opodo www.opodo.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Terrible service - stay away!!!!!!”

Written on: 10/12/2013 by anna29 (1 review written)

The most unprofessional staff I've ever encountered. Each person gave me a contradictory information, I have to wait 12 weeks for a refund. Stay away from OPODO, if you do not want to riun your holidays… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Try online gambling rather than use OPODO”

Written on: 26/11/2013 by hookhill (1 review written)

Booked my flight with this company as the price seemed quite good, decided also to get insurance for the holiday... never received confirmation via email due to a website glitch and it took nearly 1 hour 30 minutes just to speak to someone at opodo for them to say they'd resend it and... surprise surprise: no email resend with confirmation that insurance was booked... Had to call again for another 1 hour + wait just to speak to someone. I will never use this company AGAIN! My advice is to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT BOOK THROUGH THEM!”

Written on: 26/11/2013 by mamamiamiamia (1 review written)

To amend a flight, I was holding the line for 45 minutes. Then it took them 30 minutes to tell me that I could not amend the flight, because the system was not working. I was told to call the airline directly to change the flight date. The airline however said that the only way to do it is through opodo. I am stuck! That should be illegal!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Waringm's Response to mamamiamiamia's Review

Written on: 27/11/2013

I am experiencing the same problem! I'm trying to amend a flight but can't even get through! I've contacted the airline and they have told me I must go through opodo!! How frustrating. I've been on hold for 30 mins twice and then hung up as I'm in Chile and it's costing a bomb.....

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mamamiamiamia's reply to Waringm's Comment

Written on: 27/11/2013

I called again and they changed it finally. They charged me 100 pounds for it. I called the airline directly as well, but they did not change it. To be honest with you, I was hold on the line for around 30 min twice, as well. How comes? Does the system make each customer to wait for 30 minutes automatically, to get more money out of them? The "FUNNY" thing is that even when they pick up, they tell you, "hold the line please, I will check it for", then you can listen to the music for around 4 minutes, after which they tell you again " one moment please, I am bringing it up on the system"... "I am nearly there". After 20 minutes they MAY complete a simple transaction (if they want)


GOOD LUCK!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Flowser's Response to mamamiamiamia's Review

Written on: 03/12/2013

This is very very true .... I have also had to hold on for a long long time.

I have also tried to change my flight details and was referred to the airline.

Having also spoken to a manager, "Rashy". She was still adamant that I needed to contact the airline direct despite my advising her that the airline had advised me to contact Opodo.

Customer care is non existent at Opodo.

No consideration for exceptional circumstances.

I would recommend all to purchase your ticket direct from the airline as the likes of Opodo will always screw you once they have taken your money.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“Worst ever. Never again”

Written on: 26/11/2013

I bought a flight + hotel trip. A few days before the trip I went online to check in and realised the airline had cancelled the flight, but in reality the booking had not been accepted by the airline. I rang Opodo and after holding for 30mns (no joke!), I was told there had been a computer error and it could all be fixed if I agreed to pay an extra £30 because the flight prices had gone up in the meantime. Had I not checked, I wouldn't have found out til even later (or too late) since Opodo… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful - Never again”

Written on: 25/11/2013 by Laurencea1 (1 review written)

Tried to book 6 tickets with BA. I campared Opodo price and BA and Opodo appeared a few pounds cheaper. I read all the small print to make sure. However It appears they lie on their website so they actually cost me over £100 more. I tried to cancel the booking on the basis of their misleading information by both phone and numerous e-mails but no chance. Do not use this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid Opodo, it means troubles!”

Written on: 16/11/2013

Few weeks after making a reservation for a ticket we found out just by chance that one of our tickets (we are a couple who was supposed to travel together) did not actually exist. The reservation was cancelled by Opodo with no reasons despite the credit card had been debited. He didn't get back the money yet. We had to book another ticket which was way more expensive, since departure was very close an availability very low, and travel separately. We are still lucky we found out before the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“approach with caution”

Written on: 13/11/2013

Booked a flight to amsterdam for £102. Came through on my bank statement as £406! Had to call customer services 3 times as I was on hold for over 40 minutes. Although it was fairly straight forward getting the difference refunded (as expected), clearly a lot of inconvenience was caused. I will be thinking twice before booking again on their website!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“wrong price advertised for non-existent tickets!”

Written on: 12/11/2013

Booked cheap flights through opodo as found their link via skyscanner. After few hours I received an e-mail that they cannot issue me tickets for the return flight and hence they will refund me money only for that flight. I asked them to return me the full amount as I need to book the whole journey again; everybody knows single tickets are more expensive than returns. They refused to do that and asked me to call the airline myself to cancel my outbound flight since 'OPODO' has confirmed my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They lie about flight availability”

Written on: 12/11/2013

It is the second time I go through hell with Opodo. I booked with them again, as they seem to have the lowest prices on the internet. I even purchased Opodo Extra this time thinking that it would make a difference and that I would receive the same travel agent service I received from others. In short what happened was that the airline changed parts of the flight. Opodo started emailing me about the change without saying what the change was, would not call me under any circumstances and when I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Shubha.anand's Comment

Written on: 12/11/2013

had exactly same experience. am deeply sympathetic. I think this company should be investigated by Trading Standards agency.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Yvetta's Comment

Written on: 12/11/2013

Yes, I am going to report it to Trading Standards and I think that other people should do the same. The way to do this is via the Citizen's Advice Bureau. There is an on-line form to fill out. I think they need to be shut down.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Very poor service”

Written on: 10/11/2013

No stars! I will never use this site again. Extremely long waits on expensive phone lines passed from pillar to post with no one taking action. I have rebooked with Lastminute .com , they answered the phone quickly , were very helpful. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst airline booking service ever - DONT USE OPODO”

Written on: 08/11/2013 by SKBarksy (1 review written)

I booked with them then received a confirmation. A couple of days latter I got an e-mail requesting that I fax a credit card statement to them so they could perform a security check. Ridiculous. I have never been asked to do anything like that. My credit record is perfect. This company is impossible to contact. I have tried by e-mail (really hard to find a e-mail address!) and by phone - call did not go through. So I am going to rebook directly with the airline and will probably be out a couple… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“the worst travel website ever”

Written on: 07/11/2013

i booked a ticket on the opodo website for €66 i thought that everything was great they then asked me to provide a copy of my passport for secuirty reasons which i thought was very strange. 4 days after sending my passport i had a reply telling me that the booking had been canceled due to a rise in fare. I was rather annoyed as i had already confirmed the booking and didnt understand how they could just cancel it. They told me i would need to rebook at the new price of €311 which i didnt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“£130+ to amend flight date error!”

Written on: 05/11/2013

Poor customer service. Telephone rates are premium and customers kept waiting unnecessarily long on the phone. £130+ charge to amend ticket within 24hrs due to incorrect date entered, booking direct would have been free to amend. Bearing in mind the service given, this rating of 1 star is a too generous. Steer clear and book direct… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Difficult with the customer Service ”

Written on: 31/10/2013 by ljavaus (1 review written)

We brought the tickets from France to Beijing in web site Opodo. When the return in the airport. The ground crew told we the flight had taken off. Because the time that we previously booked for returned on web site Opodo is Wrong. Since the company of the flight already changed this return time for one years, But Opodo didn't renew the information on the web site. When we tried to take contact of the Opodo Customer Service, the phone was no one answered. After we tried to wrote EMAIL to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Be very very careful if you use Opodo for booking a flight”

Written on: 26/10/2013

I booked a return ticket from Paris to Cairo through Opodo and I had the confirmation for my flights. Getting to the airport at Egypt air counter I was told that there was no seat reservation for me, I called Opodo and they said that they cancelled my reservation because they couldn't get the payment with my Amex; after few minutes on the phone I realized that they made a mistake and wanted to blame on a payment problem that was not true because they said they will credit my account straight… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Book flights direct- don't use Opodo”

Written on: 24/10/2013

Zero stars really. Needed to cancel or change flights due to a bereavement. Call centre doesn't pick up and charges 0845 rates. I've spent pounds trying to sort the mess at a very difficult time. They wanted to CHARGE me even more money to cancel flights- and an additional admin fee despite it being a bereavement- and wouldn't cancel without an additional payment meaning they have us in their vice-like grip as it is necessary to have cancellation paperwork for the holiday insurance to pay… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Tried to Cancel airline tickets”

Written on: 22/10/2013 by AquaNawwt (1 review written)

I booked airline tickets using this site, subsequently realised the dates were wrong and immediately tried change them. 1) OPODO call centre only operates between 0900 to 1800 monday to Friday. 2) No all airlines allow you to change you tickets if you book through Opodo. 3) To cancel the tickets they wanted to change me £25, so they could refund me £41. How unhelpful! What poor customer service!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No Customer service”

Written on: 18/10/2013

I bought a ticket, and there was a problem with it, but it is impossible to get any customer service from these people. They charge for the phonecalls, and make you wait incredibly long times, so those are VERY expensive calls. I almost would prefer higher prices for phone calls, instead of waiting that long. I will not use this web site again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Was booking a return trip to iceland from London via...”

Written on: 17/10/2013 by klgan90 (1 review written)

Was booking a return trip to iceland from London via skyscanner, which brought me to Opodo. At the final confirmation page, the rate quoted was 727.60 GBP with a 40 GBP handling fee. However, when the email confirmation arrived, it was stated that the handling fee was 80.76 GBP. This is totally unethical. Avoid this website at all cost possible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Inhuman treatment of a cancer sufferer”

Written on: 16/10/2013 by davemg79 (1 review written)

My gf just diagnosed with blood cancer and told to go home to seek urgent medical treatment. We booked a ticket on Opodo for her and received a confirmation email which said it was the e-ticket. It said there would be no further tickets and she just had to take it to the check in desk with ID to fly. Upon arrival, she discovered her ticket had been cancelled, a victim of the 'random security checks' which the company allegedly carries out on last minute passengers. The UK Trading Standards… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview