Expedia Reviews - www.expedia.com

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★☆☆☆☆
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★☆☆☆☆

“Never use!”

Written on: 05/09/2013

Booked a hotel and needed to cancel 3 days in advance and they would not let me cancel. They said it was the hotel policy but the hotel was not aware of it. The hotel would of cancelled with full refund that day. Expedia told me there was nothing that they could do and charged 100% of cost… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE! FALSE INFORMATION!!!”

Written on: 30/08/2013

THANK YOU EXPEDIA for a July 2013 vacation turned disaster! For our 2 week vacation, we booked some of our hotels through Expedia; some were ok and some were not, but some were just a place to sleep for the night. HOWEVER, we were looking into staying at the Teton Village in Wyoming for 6 nights. BEFORE booking any nights at The Inn at Jacksone Hole, I called the hotel directly to answer some questions I had; I wanted to make sure there was a frig so we could buy food for a few days so we could… Read Full Review

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★☆☆☆☆

“Buggy web-site with suspicious practices”

Written on: 23/08/2013

I recently tried booking a Hawaii vacation package through expedia japanese web site. Didn't get very far. I browsed the offers and tried booking one by clicking the "book" button fully expected to be redirected to a sing in page just as I do with Amazon and other services. (As a first time user I wasn't signed up yet). But every time I clicked on a tour I was redirected on a page telling they couldn't process my request and instructing me to redo my search. I signed up for an account hoping… Read Full Review

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★☆☆☆☆

“Just another negative surprise”

Written on: 22/08/2013

The trouble is that when we use big companies like Expedia we assume things should go right, so we don't always check complaint sites first. My wrong assumption. This is about a hotel booking that went bad but I caught it in time. Wanted to book a hotel, got the information and price. OK so far. Pre-booking info said "breakfast included". (I printed this sheet.) Booked the room for several nights, and the confirmation came back "includes breakfast", but right next to it, a notice that… Read Full Review

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★☆☆☆☆

“stranded at the airport!!!!!”

Written on: 21/08/2013 by MR.Kemp (1 review written)

Me and my family of 4 most recently took a vacation to Orlando Florida.. We booked our flight and rental car through Expedia..at the time of booking I had spoken with a Expedia representative and informed them of the number of travelers and the amount of luggage we would have...the representative promised me "verbally" And Via Email that the rental car we were booking would be able to accomidate 5 adults and 5 pieces of luggage.(1) for each passenger...when we arrived to the rental cars booth… Read Full Review

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★☆☆☆☆

“Wish I Could Give Negative Stars”

Written on: 21/08/2013

After dealing with Expedia for years, my wife and I recently decided to throw in the towel. In fairness, some of the problems that we have had have been with the hotels themselves, but most have been with Expedia's customer service. About two weeks ago, my wife and I were traveling to New York City and had reserved a room in Long Island City (a neighborhood in Queens). When we arrived, we learned that the room Expedia said they would book for us was not in fact available, so we were given a… Read Full Review

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★☆☆☆☆

“The WORST customer service EVER”

Written on: 21/08/2013

After spending over 3 hrs on hold and repeating myself 10 times I received absolutely NO customer service at all. I talked to two different "supervisors" and no one offered any help to my simple problem. I will NEVER EVER use expedia again and I will be sure that I tell EVERYONE I know that I won't use them again. TERRIBLE TERRIBLE… Read Full Review

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★☆☆☆☆

“Appalling customer care”

Written on: 15/08/2013 by JGlancy (2 reviews written)

Problems with shuttle from airport to hotel. Expedia told me I might have to wait 3 hours. Attitude was very much not their problem. Further compounded by response when I asked them to check out the return shuttle that they tried to contact the local,office, could not get through, and so have just dumped the problem back with me. Appalling customer care. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Charged for a trip I never received confirmation for!”

Written on: 14/08/2013 by Snopi (1 review written)

On July 13, I booked a trip for Chicago, August 9th weekend. I did not receive a confirmation email so I called back on July 16 to get the information and was told by Expedia that there was NO record of a trip being booked. I even gave them my credit card number and again, they told me that no trip had been booked. I did not re-book or take the trip to Chicago. On August 13, I opened by credit card statement and found that the trip had been charged to my account. I contacted Expedia and… Read Full Review

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★☆☆☆☆

“they will rob you without a gun”

Written on: 03/08/2013

book a dream vacation thru them for 2 adults and 5 children .the agent spoke broken english . the hotel she picked for us had poor reviews but we didnt get to stay there because after ?ing her several times if the room would accomidate all 7 of us .she said yes that she would request a extra bed for the 7th person . it was all in the paper work .then 2 days before checkin i get an e-mail stating the resort would only allow 6 .no with no place to stay .they ask if we wanted to cancel our… Read Full Review

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★☆☆☆☆

“total nightmare”

Written on: 20/07/2013

I book a hotel on line thru Expedia.Expedia policy is you can cancel reservations 24 hrs after making the reservations and your card will not be charged, but they failed to inform that the Budget Inn in Eastern Shore Va, could still charge you for one night for not taking the room 5 minutes after seeing the room.We canceled the room in 40 minutes. The standards of that room was very deployable. The room smelled as if it had been flooded, it smelled very heavily like milddew,bed was hard as a… Read Full Review

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★☆☆☆☆

“Rude, Undependable, and Ruin Vacation”

Written on: 14/07/2013 by apham1116 (1 review written)

My wife and i booked our family vacation travel yesterday for Mazatlan, MX. Upon receiving our itinerary, we saw that the agent completely spelled some of our names incorrectly. We contacted them in regards to the mistake and the importance of the incident (some of our relatives are from Canada)because the name on their passport does not match the bookings name which will cause us a lot of problem when we check in at the airport. Our first contact was very rude. Out of frustration my wife… Read Full Review

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★☆☆☆☆

“Inefficent, unhelpful”

Written on: 07/07/2013

Several months ago, I booked two seats from upstate New York to Spain on Expedia and made my seat selections online. The flights were on US Airways and Iberia. During the next few months, I received emails from Expedia updating me about changes in the times of some of the flights but saying everything else was in order. Then, the day before our flights, we checked in online only to find that there was no seat allocated to my husband on the US Airways flight. On calling US Airways, we were… Read Full Review

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★☆☆☆☆

“Don Meaung airport Hotel”

Written on: 06/07/2013

I thought I was booking online the Don Meaung Amari Hotel and booked this one by mistake. It as terrible, Its not a Hotel, it was somebodys apartment in a slum area of Bangkok which was hard to find and nobody speaks English. Stay away from this one… Read Full Review

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★☆☆☆☆

“Do not use expedia!”

Written on: 02/07/2013

I booked my vacation on June 26th 2013 the receipt was sent same day. I also received a confirmation on June 28th 2013. This confirmation said that "You do not need to reconfirm any of the information provided below." These are your company words (I can send you the e-mail if you need to see it) We got to the hotel and someone came of and asked why we were there. I told her, we made reservations through expedia and she told me that expedia was suppose to contact me about the closure. I called… Read Full Review

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★☆☆☆☆

“Never ever again will I use Expedia. They booked a...”

Written on: 29/06/2013

Never ever again will I use Expedia. They booked a flight for me and told me my luggage would be checked in the entire time between my connecting flights, however when I arrived at the airport the airline told me the luggage was not connecting and had to reschedule my entire flight to a much longer and cheaper one. I contacted Expedia for a refund in the difference and they but was told they cannot refund me anything. They basically sold me a flight that was not feasible to take!!!… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 27/06/2013 by vance.187 (1 review written)

Terrible business practice. I was advised by multiple representatives an incorrect information. It ended being costly on my end. I spoke with a supervisor that there was nothing they could do to help resolve the matter. I will use other travel sites… Read Full Review

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★☆☆☆☆

“No invoice for booking”

Written on: 26/06/2013

I made two hotel bookings in the UK, all went fine until I asked for invoices, they keep telling me they are on there way. However I have not received them and after several calls, they still have not sent them. Are they paying their taxes, because i can see no other reasons for not supplying an invoice. Avoid this company, their customer support is terrible and they should not be allowed to trade like this… Read Full Review

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★☆☆☆☆

“Hotel reservation is dropped off!!!”

Written on: 18/06/2013 by TravelMen (1 review written)

a word of a wise. always call hotel directly to confirm your revervation through any 3rd party booking agents such as Expedia and such. After driving 3.5 hours from Houston to Corpus Christi and tried to check in Omni hotel by Corpus christi bay, we found out that hotel has no reservation for us!!!. After 2.5 hours on the phone and transfered 3 times to 3 different representatives, they still did not find any hotel compatible in the area. Needless to say,we had to drive back to Houston the same… Read Full Review

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★☆☆☆☆

“Dropped our flights and said it was not their problem! ”

Written on: 15/06/2013 by travel365 (1 review written)

My Uncle and I booked two flights to Prague from the U.S. and a hotel for 6 days through Expedia. We had some problems at O'Hare airport in Chicago as the kiosk would not let us check-in as our flight(s) could not be found, but one of the agents eventually figured it out and got us on our scheduled and booked flights. We did not have any problems with our connecting flight or our hotel stay, but let me tell you...once we got to the airport to fly home all the issues and nightmare stories I… Read Full Review

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