Expedia Reviews - www.expedia.com

Click here if this is your business
★☆☆☆☆
1.2 / 5
9% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Expedia - www.expedia.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“terrible”

Written on: 27/06/2013 by vance.187 (1 review written)

Terrible business practice. I was advised by multiple representatives an incorrect information. It ended being costly on my end. I spoke with a supervisor that there was nothing they could do to help resolve the matter. I will use other travel sites… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No invoice for booking”

Written on: 26/06/2013

I made two hotel bookings in the UK, all went fine until I asked for invoices, they keep telling me they are on there way. However I have not received them and after several calls, they still have not sent them. Are they paying their taxes, because i can see no other reasons for not supplying an invoice. Avoid this company, their customer support is terrible and they should not be allowed to trade like this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hotel reservation is dropped off!!!”

Written on: 18/06/2013 by TravelMen (1 review written)

a word of a wise. always call hotel directly to confirm your revervation through any 3rd party booking agents such as Expedia and such. After driving 3.5 hours from Houston to Corpus Christi and tried to check in Omni hotel by Corpus christi bay, we found out that hotel has no reservation for us!!!. After 2.5 hours on the phone and transfered 3 times to 3 different representatives, they still did not find any hotel compatible in the area. Needless to say,we had to drive back to Houston the same… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dropped our flights and said it was not their problem! ”

Written on: 15/06/2013 by travel365 (1 review written)

My Uncle and I booked two flights to Prague from the U.S. and a hotel for 6 days through Expedia. We had some problems at O'Hare airport in Chicago as the kiosk would not let us check-in as our flight(s) could not be found, but one of the agents eventually figured it out and got us on our scheduled and booked flights. We did not have any problems with our connecting flight or our hotel stay, but let me tell you...once we got to the airport to fly home all the issues and nightmare stories I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Was a loyal customer until”

Written on: 15/06/2013

Tried to book a package but it kept saying my credit card was invalid. Kept entering it until I called the card company. They said that there were 4 charges going through. Come to find out that the message regarding the card should have been about the hotel not being available on one of the 3 nights. But they do this by re-entering your card it charges you for half the fees. So I en entered it 4 times & got charged 1600.00. Never got anything booked. Then after being on hold for 20… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not recommendable.”

Written on: 14/06/2013 by WendySamantha22 (1 review written)

Booked a Hotel in Egypt through Expedia. A few days in to our holiday it was bought to our attention by the Hotel that they had not recieved a payment from Expedia for our booking. We phoned them whilst at the Hotel and after giving them our details and explaining that the Hotel had not been paid, we were transfered to another operator who was unsure what the problem was and hung up. The Hotel had our booking confirmation and after pressure from the Hotel to Expedia they paid up. You expect… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best Holiday Site”

Written on: 06/06/2013 by bankruptcyclinic (2 reviews written)

Always use them for my holidays as they are easy to use and usually offer the best price. Could do with a feed from trip advisor and to accept more payment options such as amez… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unhelpful, Greedy Company. Avoid at all costs.”

Written on: 03/06/2013

I booked a hotel via expedia and managed to somehow accidentally book the wrong date. Once I realised my mistake I tried to get the date changed. I was told it was not possible and that I would be charged in full. They were completely unhelpful, and could not even offer me a 5% refund on a significant sum of money as a goodwill gesture. Subsequently, I was unable to afford any accomodation for my holiday and lost out further on not using flights that were also booked. My holiday was completely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do NOT use, Bait & Switch, Bad Customer Service-Terrible”

Written on: 02/06/2013 by MadeMom (1 review written)

I booked a two night stay at a beach hotel for our son's 6th year wedding anniversary. We paid $349.00 for a King size room. We waited for our confirmation #, which never arrive (email or PO mail). 3 days prior to the reservation day, I called the actual hotel and they said yes there was a reservation under our son's name. When they checked into the hotel, it was a double queen size room, and they were not happy, but I was furious. The Expedia person told us that we had to book two nights… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Booking didn't go through, no confirmation, but got...”

Written on: 31/05/2013 by txiao2jc (1 review written)

tried booking a ticket plus car rental but never went through on my window screen, had to force shut down my window. Never got a confirmation letter from expedia either.Even waited a couple days before booking through another site. Got a surprise when i got my CC statement. I got charged. But expedia said it's not their fault and won't even refund me the money. There was no resolution to this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst customer service ever experienced - zero resolution”

Written on: 30/05/2013 by larasuths (1 review written)

Customer service = terrible Systems = terrible compensation = terrible I CAN NOT RECOMMEND LOWCOSTHOLIDAYS ENOUGH - UK CALL CENTRES AND EXCELLENT SERVICE - SWITCH YOU WON'T REGRET IT! I first booked a holiday with Expedia 3 years ago to L.A. and I had problems when they charged my credit card and debit card (saying the former had failed so I paid again). I was charged by my bank interest on the expensive holiday until it was all sorted. The 6 weeks it carried on was very stressful and instead… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“car rental fiasco”

Written on: 23/05/2013

I recently made a car reservation with Economy in Cancun trough the Expedia online service. When I got to the airport noone from the car company was there, after an hour they showed up just to tell me that they had no cars available so I ended up renting from a different company at a much higher price. I contacted Expedia to write a review and they said I could not do it with them that instead I should write the company that lie in the first place. I am not happy about Expedia's response, they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“False advertising and Bad business”

Written on: 18/05/2013

Yes you can find great deals, but good luck actually booking any. EVERY TIME I went to book a trip it would say "oops while you were shopping the price changed from $4000 to $14000"...I feel like that is an extreme OOPS. All in all if a company wants to use advertising gimmicks and support false advertising, they are not someone I want to support. Bad business run by bad people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible Experience With Expedia”

Written on: 17/05/2013 by atomrant (1 review written)

Booked a hotel room through expedia.com. Arrive at the hotel and find out the reservation was never put through. The confirmation number they listed was for a different person altogether with a reservation 3 weeks after our stay and a different name as well. Hotel was able to accomodate us although it was a different room then what we thought we were getting. Spoke to customer service at expedia.com and they denied any responsibility for the failure to put through our reservation and for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“very slow response”

Written on: 09/05/2013 by Helene103893 (1 review written)

They changed the time of my flight departure several time and confused my booking. When i send an email to clarify, they didn't reply for a month. I tried to call the company from oversea, they put me on hold for 20 mins and cost me almost 10 dollars. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible experience - lost my reservation and still...”

Written on: 04/05/2013 by Spha (1 review written)

Used to book hotel for weekend in Nashville. Booked room many weeks ahead of travel and paid $370 per night for what was supposed to be very nice hotel in downtown area. As I am driving there at 3 hours away, I receive a text that there is a problem. The hotel is overbooked! I call Expedia and they say that the hotel I was to stay at was moving me to a comparable hotel. I looked at the ratings for this second hotel and refused. It had terrible reviews. They said I could refuse but when I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do NOT book a hotel through Expedia”

Written on: 02/05/2013

I booked a hotel through the guaranteed 4 star, special rate deal. They put me up in a 3 star hotel above a club. I was VERY disappointed and tried to argue my point because their advertising was dishonest and misleading. I was in Montreal on business. Their customer service was awful, the supervisor refused to help with the situation. They choose whatever they like to rate the stars of a hotel. Do NOT book a hotel through Expedia, you will be very disappointed. I will never use expedia again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Shipahoybrisbane's Comment

Written on: 07/05/2013

Hear, hear. Just tried to book through expedia.com.au and website would not complete last stage of confirmation. Left site (assuming no booking) and booked through booking.com - no problems. Then discovered expedia email confirming my booking! Promptly cancelled. Booking was for hotel in UK and paying higher price for pay later, free cancellation. Next day discovered expedia in Sydney had charged my credit card with the full amount! Spent an hour on phone and they tried to tell me it was a prepaid deal!! Not so. Same deal, same price still there with no money. Now waiting to get reversal to my card. Never again.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Bad from a Hotel Perspective”

Written on: 02/05/2013

I have seen this company screw over and rip off more people then any other booking service. I am a hotel manager and 8 out of 10 reservations they send to my hotel are booked wrong. Never the rooms promised to the guests. When a guest would call them to complain about issues due to expedia, all expedia would want to do is cancel the reservation. They would never offer any way to fix the issue. Sometimes when they make mistakes, they try to get the hotel to fix it at the hotels cost. They are a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RIP OFF DO NOT USE!”

Written on: 17/04/2013 by triciashelley (1 review written)

My husband and I were traveling to Orlando FL from NV. As always we booked our room on expedia (which until now has never done us wrong). The hotel room was old, dirty, smelled of mold and had things broken throughout the room. There was no way we could stay here so we decided to switch hotels. We called Expedia and they said they couldn't refund our money because this particular hotel had a no refund policy. Well of COURSE they did! NO ONE in their right mind would stay there. After… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not good when they got it wrong.”

Written on: 14/04/2013 by BanburyCross (1 review written)

Have had a few trips with Expedia over the years which have gone to plan, but a on recent trip to Berlin we missed the outgoing flight as we were not informed of schedule changes. We were told at the airport that the same thing had happened to Expedia customers the day before. We rang Expedia & were passed around different people who promised to ring back but never did. Luckily the airline staff sorted us out another flight, no thanks to Expedia. I can accept honest mistakes but the fobbing off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview