Expedia Reviews - www.expedia.com

Click here if this is your business
★☆☆☆☆
1.2 / 5
959
8% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Expedia - www.expedia.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Expedia is not a service-oriented business.”

Written on: 09/12/2015 by JavionMcGregor251 (1 review written)

Do not use if you need an itemized receipt for business travel. It is also a bad business model to not notify potential business users that itemized receipts will not be available. So, bad business practice needs to be rewarded by avoiding Expedia for all travel. Clearly, this is not a service-oriented business… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Tough to work with”

Written on: 09/12/2015 by Jayce43 (1 review written)

Working with Expedia is nor only tough for the consumer but also for a hotel. We own a small hotel and work with a gds provider that was acquired by Expedia, since then we have had many problems working with them. They have forced through 1 night reservations which we do not accept on weekends, it took us a few months to get the correct room pictures aligned with the correct room descriptions, trying to get any of the room restrictions entered was a nightmare. If you wanted to adjust the room… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“might want to get English speaking people on phone”

Written on: 05/12/2015 by bernsc (1 review written)

Looked up number online and thought I was calling hotel directly. My mistake was staying on the line when I realized it was Expedia. The person of course used a "american" name but by the accent could tell they were from India area. Due to bringing a dog I wanted to make sure that it was on the reservation. He stated he would call the hotel to check which is where I figured out I had called the wrong number, I had thought I was calling central reservations for the hotel chain. At that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good for tickets”

Written on: 30/11/2015 by frguyabroad (2 reviews written)

I see a lot of negative reviews here, but I was quite satisfied with airtickets we bought from Expedia. I don´t know about hotel rooms maybe it´s not so good though… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tluyckx's Response to frguyabroad's Review

Written on: 15/12/2015

As long as you don't run into an issue with them…they seem to be fine. Just try getting in touch with them to resolve an issue…its like a puzzle and a maze all at once. What a ride. Or should I say nightmare.
: (

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“An absolute nightmare! ”

Written on: 28/11/2015 by Gemma103 (2 reviews written)

Do not book with Expedia/Trivago!!!!!!(same company). I am still owed a refund from August because of a fault on their part. This is my experience with them: I searched for accommodation for 7th-8th August 2015 on Trivago, checking several times that I had searched the correct dates. Chose to book Eden house in Key West. After having driven the 4 hour drive to key west from Miami we went to check in to the hotel. We then were told that we were booked in for the 28th August 2015! The lady… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“flight plan customer support”

Written on: 16/11/2015 by Weeks89 (1 review written)

never ever use expedia. customer support virtually non existent. they have a phone number but just don't answer even though im a "valued customer". just use their site to determine airlines departing from particular airports and times and approx price etc. Select airline you like, and go to that airlines web site and use it. much much better!!! just do use expedia!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Warning”

Written on: 14/11/2015 by eyPreston185 (1 review written)

WARNING: I called expedia feeling more comfortable than booking on line and the guy at Expedia was more interested in booking something than listening to me as a once loyal customers. I requested the W in Times square and they booked The Westin. When I noticed their errror I called and had me on the phone for over an hour connecting me to different people only to be told too bad. Not taking responcibilty or even saying were sorry. Mind you this was the first trip my Mother would be on in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“SNEAKY”

Written on: 12/11/2015 by MOUSER61 (1 review written)

Be very very careful when booking a hotel. Expedia mimics the actual hotel's website, and they do not identify themselves. They very carefully pretend to be the hotel chain. Often, booking through expedia actually costs more. If you have aaa or hilton honors and you inadvertently book through expedia, the discounts cannot be honored. Expedia bookings are billed to your credit card immediately, and are not refundable. If you book directly with the hotel, they of not charge you even if you must… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Overcharging”

Written on: 12/11/2015

If I can give Expedia zero I would give them.Book Las Vegas trip for 4 of as and I have been charged for 8 airplane tickets.17 days pass and still no refund.They over charge me for $1520.80.Call 7x anh was on hold forever and every time I call have to exsplaine over and over to different parson.Customer service sucks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer service!”

Written on: 03/11/2015 by Leonidasi252 (1 review written)

I recently made a hotel booking with Expedia only to discover a month later that they booked the hotel again and charged my card for a second time. I phoned immediately to discuss the matter and after over an hour on the phone I had sorted a refund but without an apology and without any acknowledgement of it being their responsibility. On the contrary I was made to feel as if the fault was mine. I then received an e-mail to say that my account would be credited with £25 for the inconvenience… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer service!!”

Written on: 31/10/2015 by McKennamx47 (1 review written)

Tried to cancel a booking made at the start of the year. I had the booking reference number, name of the booking, hotel and dates. As part of their 'security' questions they asked for the email address and contact phone number as well. I couldn't remember the email so gave them the number, apparently I was one digit wrong (clearly a typo on the booking) and they still wouldn't let me cancel. I was not offered any other option and there was a strong sense that they did not want me to cancel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad customer service - IN#7141452791169”

Written on: 29/10/2015 by Wiwiw (1 review written)

On 25 Oct we called Expedia customer service to amend our hotel booking. Expedia told us that they need to call to the hotel to confirm the availability but due to Sunday, no one answer the phone call (!!). On 27 Oct, we called against to Expedia for our request, after holding a waiting call for process nearly 20mins, Expedia customer service request us to speak to their China agent directly. We told the customer service, since booking was made thru Expedia, why Expedia request us to speak to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't change you trip”

Written on: 27/10/2015 by flletch (1 review written)

Had to change the date of my trip, took an hour with expedia call centre, but still could not change date of the shuttle, have tried three times. For some reason expedia does not have a contact number of the shuttle they booked me wih. Gives me great confidence for the rest of the trip they've booked for me. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“never,ever book”

Written on: 21/10/2015

never ever book with expedia. regardless of your tix policy they will find a reason so that you lose everything. forget the clearly marked change fee. They have special code that says they cannot change your flight. period… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Over charged”

Written on: 16/10/2015 by Childers13 (1 review written)

I used Expedia to rent a car for 4 days, 08/26/15 - 08/30/15. My confirmed charges were $80.31. I was charged $97.01. I called Expedia, 08/31/15. For the next week, I spent over 4 hrs on hold, only to be disconnected by 3 managers. Finally, one manager told me, there was nothing he could do to reimburse my over charge. The best he could do was to give me a credit to be spent on a package of flight, hotel, and car rental. Since most of my travels are visiting family or friends, I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst costume service”

Written on: 08/10/2015 by guest0606 (1 review written)

Expedia has the worst costumer service in the world. I would put less than 1 star if I could. We phoned the costumer service to book a flight since their system wasn't working. After two hours on the phone, they booked our flight, but surprise - they charged us in $USD instead of $CAD, without telling us. Even though Expedia.ca advertised their flight for $2900 CAD, they ended charging us $2900 USD, and with the exchange rate you can guess our bill ended up being way more than we expected! We… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor Customer Loyalty when I comes to vendor disputes ”

Written on: 19/09/2015 by Preston69 (1 review written)

I rented a car through Firefly operated by Hertz. I used Expedia to do this. Expedia offered a great rate of $28(plus 15.99 fees) per day and $43.08 for an extra day. I told the agent the day I picked up the car, that I would need to extend it an extra day. When I returned the car, Firefly decided to void my contact and rate through Expedia and charged me $78/day because they claim I was supposed to call them the day of to extend the rental. I disagreed with that move and cited the option… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER AGAIN”

Written on: 19/09/2015 by ValerieOwens (1 review written)

I made a reservation for hotel & car for my sister's family trip to Orlando. I called their attention for the wrong time of booking for the car to be picked up on Sept. 18. I was told that it was already changed, however, it does not reflect in my dashboard about the changes made.It took me hours on the phone before the issue was resolved, talking to different CSRs in order to resolve the issue. My next nightmare was when my sister was about to get the car, the lady (name is Aida) in the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“hotel rooms and food ”

Written on: 17/09/2015 by London62 (1 review written)

As we check in an go into our room, nothing in the pictures looks like courtyard room an at that shower is like a small shower corner area and toilet is almost over shower and sink has a shelf in front that when u go to wash up that is in your way, room is the size of a master bedroom closet , plus no view as per picture, our toilet over flowed and we got moved into the main building better rooms but next morning we woke up a leak from the room next to us so again moving to another room, now… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Booked on wrong flight”

Written on: 09/09/2015 by DamarionPeacock (1 review written)

Booked flight on phone with expedia as their website was crashing.discovered next day they had booked hotel for 2 nights but flight to return the next day. I have called and emailed numerous times but still getting nowhere.mostly been ignored. They are not a member of ABTA or AITO which is very clever on their part. The IATA mentioned on their website is not a regulatory body so this does not help either. Will NEVER use them again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview