I booked a flight from Manchester England to Chicago and the call centre person booked me a return flight that came back to the UK the very same day. He must have misheard the dates I gave him because his English was not good.Expedia gave me the run around, refused to admit their agent had made a mistake and refused to refund any of my fare. Appalling company!!

Never spent so much wasted time (several days in fact) dealing with these idiots. I won't even go into the details it's too upsetting. Summary is their staff are inaqeuate, incompetent, and totally waste your time to result in nothing actually changing. They will claim all kinds of things are preventing them from taking action...including saying you didn't book a trip which you clearly did. If they get desperate they tell you it's down to you to contact the airline...if they get caught out then they simply hang up the phone ...wow how can this company still be in Business?.. Never ever again will I use Expedia!!!!!

We just had a night there with our little dog the room was freshly painted and new fit out staff very friendly bed etc all very good would recommend it

Hours upon hours of trying to get a refund from Covid or rebooking tickets. Hard to understand the agent and each attempt took hours then got disconnected twice. Online and on Expedia and United Airline sites had same price (388.20) to rebook but agent kept telling me it was (683.20) How can that be?? Im looking at it on my computer and phone to make sure!!? What an absolutely horrible company! They still have over 700.00 of my money. Let me add, I never write reviews but this one I had to, it is that bad!

Due to the Corona virus I had to cancel our trip as our flights were cancelled. After 6 phone calls and 4 emails I was finally told I would receive a voucher for my cancelled trip within 30 days. After 6 weeks I phoned them to explain that I had not received the voucher. I held on the line for 40 minutes before speaking to someone. I was calm and polite. The agent told me they had no record of any cancellation. I asked to speak to someone more senior. They hung up. I phoned again and waited 20 minutes to talk to another agent who also hung up on me. I think they are being deliberately incompetent.

My original flight booked throw Expedia was cancelled due to Covid-19. I got a credit but I cannot use it myself on Expedia side. So I called Expedia and spent 4 hours on a phone with two people to learned that flights available on Expedia or on Lithuania sides are not available on the system Expedia using to book tickets using credit. I was not able to but tickets.

Don't use. I had a hotel booking cancelled because of Covid and when I asked for a refund they said that I had already agreed to a credit note, which I didn't of course. and they said that I need to use the credit only in hotel originally booked and it was an overnight stay before a flight and I don't think we will use that airport again, I tried speaking with customer services a few times and they said that they cant do anything about it. Shocking!

Expedia--a COPYCAT** advertising on TV :- **[Perhaps, it was done by the company that Expedia hired to do the advertising.] I am amazed at the Expedia TV advertising with a lady using her mobile phone in the bathtub, while her faithful dog kept on staring at her nearby the bathtub with some nice music in the background. Because this ad. recently aired late December 2019 through January 2020 eerily resembled the exact scene from one episode of MISS FISHER's MURDER MYSTERIES!!! The ABC's Australian series of a high=society lady detective were filmed around 2013--making it seven years sooner. Expedia copied the lady the Honorable Ms. Phryne luxuriously lounged in her bathtub, with her IDENTICAL kind of dog--looking at her longingly. Conclusively, The scene from Miss Fisher's Murder Mysteries--ORIGINAL; whereas the commercial scene for EXPEDIA--a COPYCAT!!! Thank you for reading. I have also resented this similar complaint at the "complaintsboard" website; nowadays, people shamelessly practise "plagiarism". '

I booked a flight and hotel but had to make a change to the dates owing to circumstances beyond my control. I contacted Expedia via the only provided telephone number on the website as the online assistance was unhelpful and the call-back facility is only available for the USA not UK. After 1.5 hours of waiting, I got put through to an Indian call centre with very unhelpful staff. They took the new dates and stated that I would receive an email confirming the changes. This did not arrive so I called again 7 days later, waited for over 1 hour for an answer and was then told that the changes had not been made and that I would need to make the changes again. I was told to call a different number as this was the wrong deportment. I stated that having waited for 1 hour already can they transfer me. I then waited for another 1 hour and was then cut off. DO NOT USE THIS TRAVEL COMPANY, ABSOLUTELY DREADFUL AND AWFUL COMPANY

Yesterday I tried to book a package vacation from Canada to California. Expedia.com website "Oops! we hate when this when this happens but your package price went up $0.50 and was not successful. I tried to resubmit the booking on the web and my session was cleared and returned to the original search page. I immediately called Expedia and tried booking over the phone. I thought the booking was successful but was told that I could not have the travel confirmed. My Mastercard account people told me that Expedia placed a over $2,000 pending charge on my account before charging the full package price of $4218.69 which apparently would not be honored by Mastercard because of what Expedia had done. I spent over 5 hours on the phone with 10 different people at Expedia and 4 different people at Mastercard to no avail. Neither would accept any responsibility. I have a limited time to take this vacation and am being told that I need to wait 3 days for the holds to drop of my Mastercard which will be too late for me to book the travel. Expedia is responsible and to some degree so are HSBC's Mastercard systems. Expedia should not be in business. This is a clear warning to anyone thinking of using Expedia.com

On 07.21.19 my family and I where dealing with a situation in our home where our air went out. Our homes was 85 degrees and it was 105 outside. We couldn't get anyone to come out so we decided to get a hotel. Going through expedia I found a hotel that priced me at 108.00 +tax , we decided to go with it. Having 2 small children it was the best solution at that point. Once I selected 108.00 and started the process I noticed a charge went through for the 108 +tax and then reversed and a new charge for 198.00 went through. SO upset called and after hour on the phone already upset about my situation they tell me they will not refund me the difference and will not honor my 1st price. They said a pop up showing me the change but in my situation and already upset I thought I was agreeing to the terms and conditions to the 108 price. ITS AWFUL they put people in these situations and then once u hit submit there's not turning back. ITS CALLED A BULLY and taking advantage of peoples venerability's. End results I had 198 out of my account and wasn't even something I would have spent that much on considering it was for 1 night. DO NOT TRUST!!

Expedia is terrible to work with. I tried to change a flight and it took over an hour and a half on the phone and in the end the price was higher than booking a new flight. Throughout the experience I continually explained that I wanted to change my flight and the employee was unable to understand and kept asking me over and over what I wanted to do,. The flights that were listed online as available, he told me did not exist and he only offered higher priced flights. When I tried to use the call back service I was told the system wasn't working. When I tried to book online I was told online booking was not available. This company is fraudulent and posts flights that are not available. They do not adhere to the written online policies posted on their website. The supervisor was rude and aggressive. This is not the first problem I have had with this company but it will certainly be the last. I hope you benefit from my experience and stay far away from this company and use other reputable companies.

Expedia DID NOT contact us to tell us that Air Canada had canx our flights due to Boeing 737 - 8. AC notified Expedia 10 days ago and NO ONE notified us. I just happened to call about something else and was told we had no flights. We spent the next 5 hours on the phone with expedia and they just kept taking us in circles with new possible flight times but nothing worked. They could not find us a flight and every time they thought they had one they'd put us on hold and then come back to us 45 min later to say "that one's gone". Very poor ! We ended up getting a refund but had to pay nearly 3x the amount to get new flights to Oahu (trip is one week out and its Easter). *****Be warned about booking 3rd party !! We will never use them again. Use 3rd party to research but then i would advise phoning directly and asking about rates.

As my first experience buying a ticket from this app is the worst. They dont help you at all and they also do not apply proper information that is clear for customer. I called to try to fix an issue with my ticket that i purchase but they did not do anything and now i am losing money because of them. I was plannig to keep using it in the future and now I am telling all pleaple that I know not to use it. DO NOT USE THIS APP!!

Ridiculous!!!! I know there are flights but Expedia doesn't seem to know it!!!

Never the same mistake twice, here. I just got burned using Expedia and the Keating Hotel, San Diego. They just took the whole cost of a trip when the event I was attending was cancelled--even WITH insurance. $1500 later. Totally disgusted. I'd had a good experience and didn't realize the fine print changes every. single. time. I'm DONE with them. Totally unethical companies.

ZERO star is for Name Correction Department ONLY. Issue: Name legally changed a few weeks after the ticket was bought. Experienced timeline: May 2018 - current day, including multiple calls, 20-45 mins just to connect from Customer service to this depart, 4.5 hrs call duration, multiple e-mails, placed on hold for an hour and then they hang-up with no follow-up calls from Expedia persons. Then in June, one Expedia person told me that Air France denied and therefore I have to buy a new ticket that at that time was already costing $1300+ ( bought the ticket in question for $700) So frustrating that when I called Air France, who was very helpful, I explained the situation, and then she said that Expedia should have requested a Name CHANGED (legal name changed) and not a CORRECTION (1-2-3 letter "mistake") AND told me to write exactly the instruction that I need to give Expedia (to which she said they should know this) - "they need to submit a complete request with documents for a NAME CHANGE" "do not cancel the current reservation with your old name" "make new reservation with the new name" "so when they see the reservation, they will make the changes" . I then called Expedia back and repeated it to name correction dept person. Then in July, I received an email that I need to give them a call in September. I even let September pass "to give them more time". Finally called Oct 22 and was told to call after 48 hours. Called back Oct 24 and not surprisingly was told to call back after 72 hours. I didn't, I called them back after 120 hours "to give them more time". AND THIS IS WHERE TRIPLE ZERO STAR comes in ---!!! last call with Expedia Oct 29, 2018. 510 pm - Customer person told me that I was denied; when I asked why she gave the name correction answer; I then asked to be transferred to the Name Correction Department Supervisor. 520pm - placed on hold by the Supervisor telling me once in a while that she is with AF regarding the issue. 633pm - she tells me that they (AF) cannot help because even if can get the same flight with AF but then that last one which was with Delta cannot make any changes because it is not the same code. Then I said how can that be? when I just received an email from Expedia confirming my status with all my flight with AF and Delta on Oct 25? she then asked, "you received an email from Expedia?" she then proceeded to recommends canceling my current reservation and to buy a new one to which I asked with what money? she then said 'I can transfer you to customer service'......I then told her this .....' SO WHILE you had me on hold since 520pm and it is now 635pm, I called Air France 606pm, at 608pm I got transferred to their International Agent. I explained my situation, she understood the situation and begun reviewing my reservation. She verified all the information via my AF account and Delta account that actually reflects the new name that I have traveled internationally since August. She even saw that Expedia confirmed my status on these flight. I told her that I am going to place her on mute while I speak to you (Expedia Supervisor) WHILE she is continuing on creating a new Record#. BUT here you are telling me that they (AF) cannot do anything? Unbelievable!" ...then I hang up - this time. AND THAT was the end of my conversation with the Expedia Supervisor. I then unmute the other lady and gave me the good news! I now have a new Record # with my new name and with the same flights for AF and Delta!!!! I was sooo happy that I was telling her that I need to send her a gift basket or something! but she just said that my answer to the customer survey would suffice. MY THOUGHTS AFTER THIS CALL??? If Expedia was really with an AF person looking at my record - my account would have been locked andthe lady I dealt with would not be able to make all those changes. I will leave it up to you to make your own conclusion. Since I bought the ticket via a third party (Expedia) AF and Delta was unable to help at the early stage. I should have called AF after Expedia gave the same "script" from Oct 22nd call.

Decided to use my trip insurance that I paid $70 for to cancel a flight that cost $1100 and get a refund on the money I paid upfront. Called Expedia and was told I would only get a credit from United. So If I had paid for the ticket thru the United website in the first place I could have changed the date for a $150 charge. WOW Expedia thanks for the insurance in case "Anything went wrong"! In my opinion charging $70.00 for $150 worth of insurance is too expensive and what actually "went wrong" was using Expedia in the first place! Companies that use deceptive tactics to make more money are WRONG and shouldn't be allowed to treat consumers like that. If I could give Expedia zero stars I would! I have used Expedia many times in the past but will NEVER use them again! You may have made a $70 one time profit but you have lost a customer and you will never make a dime off me or my family again. There are many travel service companies to choose from. I hope the people who read this will consider one of Expedia's copeditors when making their travel plans.