Expedia Reviews - www.expedia.com

Click here if this is your business
★☆☆☆☆
1.2 / 5
870
8.1% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Expedia - www.expedia.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Horrible Customer Support Wait time”

Written on: 26/03/2015 by Reidl45 (1 review written)

I booked a flight through expedia and purchased the insurance because things happen. Well a week before the flight, i called to see about changing the dates for travel. The first time I called the automated system said wait time was 30 minutes. I was not able to wait, so I called back that same day. This time I waited 39 minutes and 41 seconds but I was calling during work so I had to hang up. The wait time was originally 52 minutes. Later that same day, I called and waited over 15 minutes, but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER AGAIN!”

Written on: 26/03/2015 by 355Dunn (1 review written)

I will never use expedia.com to book travel ever again. That is unfortunate since we book 2-3 vacations a year. We just had to spend $2600 on flights the day of our trip since the rep on the phone kept us on hold for so long while we were trying to change our flight that expedia cancelled our flights. The rep said there was nothing they could do. Our trip cost including hotel and transfers was $3000 so we almost doubled the price of our trip due to their incompetence. I was just on hold for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST COMPANY I,VE EVER DEALT WITH”

Written on: 25/03/2015 by Timmonsnc395 (1 review written)

Had the misfortune of dealing with expedia,spoke to advisor who sounded half asleep,no empathy or interest if you find you have to cancel booking for medical reasons e.g your wife has been diagnosed with breast cancer you may as well be speaking to brick wall .They will still expect you to honour your bookimg… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“use Expedia, if you have no life”

Written on: 23/03/2015 by Vocalgirl1 (1 review written)

I spent my whole day calling and holding or being disconnected from Exprdia just trying to make one simple change. I'm getting totally screwed over by Expedia. DO NOT USE THIS COMPANY. Book your air fare through the airline and hotel through the hotel chain. You may spend a few more dollars, but it will be worth it if you need to change something… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Three hours on the phone to correct a spelling mistake ”

Written on: 22/03/2015 by Irened147 (1 review written)

I booked a vacation through Expedia for my myself and my two daughters. I transposed two letters on my younger daughters name and contacted them the next day to get it corrected. I was placed on hold on the first phone call for 1.5 hours. When the phone was answered - the person I dealt with told me that the misspelling had been corrected. I hung up and checked the website to verify. It had not. I emailed Expedia and told them. They asked to to contact FunJet. I did. FunJet said that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never,NeverAgain”

Written on: 19/03/2015 by clPrice337 (1 review written)

Expedia will never be used again. They bumped my designated seats on both flights. Prices for a nonstop flight were more than I should have paid. They do not answer the phone . Wait time of over 45 minutes. Then, you get a foreigner who speaks very poor English. Bumped my returning flight to 4 separate seats, with a seven year old travelling alone. Expedia can do nothing over the phone. The airline attendant changed the seats at the gate to seats next to the bathroom. A really horrible flight… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Id give zero stars if that was possible”

Written on: 19/03/2015 by dkcummings (1 review written)

We booked a car retal at the airport through expedia for AVIS. Although you pay for it they dont tell you about the 800$ in "fees" and "mandatory" insurances they sucker you with at the airport. We cancelled that, and went to another car venue for half the price.... way to not disclose full facts, expedia The worst part is that They took our money for the ocean front villa....and never sent the last email with details, such as.... THE HOUSE NUMBER. So through the gates it was hard to tell… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst customer service ever.”

Written on: 08/03/2015 by David Officer (2 reviews written)

Expedia are the worst company that I have ever dealt with. Whilst booking a hotel on the Expedia website, the site bounced me back a page and unbeknown to me, changed the date of the booking. I emailed Expedia straight away and got an automated response saying that they would look into it. I also emailed the hotel and told them that the booking was a mistake and I would not be arriving on that day. The hotel emailed back immediately and told me that it was no problem and that they would not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They completely wasted my time!”

Written on: 05/03/2015 by Megan2015 (1 review written)

Flight reference 13342772577. I book a flight with these guys but i found out i booked it incorrectly. I called immediately after (about 10 minutes later) and tried to tell them i made a mistake. They said it should be fine however to call back in about three hours as they were having system issues. That same day i did as advised however couldnt get through to the call centre number - it just hung up. The next morning i finally spoke to someone who advised me that i should've called yesterday… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poorest Service in the World”

Written on: 01/03/2015 by obHolt149 (1 review written)

To get a simple question answered on my account. It took three calls and 7 transfers and lasted over 1 hour and 20 minutes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“EXPEDIA HAS HORRIBLE CUSTOMER SERVICE!”

Written on: 27/02/2015 by KarenTG (1 review written)

I purchased a flight on Expedia for a Thursday 5/7 leaving IL at 2:15pm and arriving in FL at 5:50. Coming home from Fl Saturday 5/9 at 6:25 and arriving in IL at 8:15. I planned to go for a friends wedding. I received an email that the flight was changed and I now have a connecting flight arriving in FL Friday at 5:30am (just cut 1/2 a day out of my trip) and leaving at 7:30am Saturday (cut another half day out). When I called to find something new I was put on hold for 22 minutes. Hung… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“This was ridiculous.”

Written on: 26/02/2015 by beaveral (1 review written)

I booked a room through expedia about a month ago for a family beach trip that I was paying for as my family christmas present. I booked the room and even logged on to print the confirmation code. When I called the hotel a month after the reservation was made they told me that Expedia had canceled my booking and the price that they were making me pay for the room was a greater amount than if I would have called up there to make the reservation. Expedia said the room was canceled because they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hotel cancellations SUCK!!!”

Written on: 24/02/2015 by Travelbug500 (1 review written)

NEVER AGAIN WILL I BOOK WITH EXPEDIA !! I had just gotten home from a major flight delay in Mexico and had an important meeting to attend in Saskatoon early the next morning. I had been up since before 6 am, 5 hour flight, back to Edmonton and arrived home at 6pm (I live in a town near the eastern alberta border) I booked a hotel room on my way home, but by the time I got home (2 hours later), I decided that I was too exhausted and stressed out, to drive yet another 31/2 hours to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“sorry customer service and works with bad facities ”

Written on: 17/02/2015 by Jayden128 (1 review written)

i booked a room at croft's bed and breakfast through expedia. when I arrived the house smelled like cat urine once upstairs there was trash on the floor food on the floor and her daughter was on the couch with blankets like she had been sleeping their. the kitchen was filthy there were crumbs all on the counter and dishes in the sink. once she showed me the room, it had her sons clothes on the floor and she stated that he had crashed there a few days ago. then the bath room had all of her… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Liars. Avoid! Liars. ”

Written on: 05/02/2015 by Arabellav187 (1 review written)

I was told I could cancel. A confirming email had typed in RED that this confirmation may not be cancelled. Three emails and several phone calls later explain that should you follow further steps to cancel they will not refund your credit card charges. Perhaps I will call my credit card company and see what they suggest/… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT AND I SAY DO NOT BOOK THROUGH EXPEDIA.COM.SG”

Written on: 02/02/2015 by princet123 (1 review written)

NEVER EVER BOOK WITH EXPEDIA.COM.SG. You'll just be taken for a Ride Cheats called EXPEDIA.COM.SG is the only thing that comes to my mind. I had made a car rental booking through their website, alongwith an option for excess insurance. While the amount of 39.6 SGD was deducted from my credit card on behalf on Allianz and I got an insurance policy, the car rental never got through. Later on, the car rental company was jacking up the rates saying only that option is available, while EXPEDIA… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Booked in overbooked hotel and kept my money”

Written on: 21/01/2015 by maxbl (1 review written)

I made a hotel reservation in Nassau for the 26th of December thru Expedia. When I arrived, the hotel had been overbooked and the hotel turned me away without any help to find another room in another hotel. I could not even enter the hotel. The room was already paid for. When I returned home, I called Expedia for a refund. The person I talked with was supposed to check with the hotel and call me back within 48 hours. It has been 9 days and nobody called me. I figured I lost my money. I called… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible service”

Written on: 19/01/2015 by faBriggs184 (1 review written)

I would never use Expedia… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't fall for their 'best price, non-refundable' Hotels”

Written on: 12/01/2015 by Pearl5 (2 reviews written)

Dear ******* or whoever is 'dealing' with this complaint. RE our long phone call tonight. Several bookings were made yesterday by myself & my boyfriend for Thailand & Cambodia. I am in Thailand for 7 weeks so we started the process of booking our first 2 weeks with Expedia, believing they were a reputable holiday site. Based on the advertising of Expedia, we booked Aonang Ayodhaya Beach Resort, Krabi, Thailand from end of January 2015. It is advertised as 4*, has some lovely photos and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cheap chemical air freshener”

Written on: 10/01/2015 by Blackburn390 (1 review written)

We have been staying at the O'Haire for years and love the vintage rooms. The room was immaculate. Loved the updated bedding, the new carpet while still keeping the col vintage tiles and the ironing board! But the cheap air freshener piped in with the fan/heat was overpowering. I couldn't sleep even with the window cracked. It was truly a deal breaker I am so sorry to say as we have loved our time there and at the sip-n-dip. My husband spoke to an associate about it in the morning and he seemed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview