Expedia Reviews - www.expedia.com

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★☆☆☆☆

“Expedia is a big disappointment .. ”

Written on: 09/06/2014 by DanikaGrantham (1 review written)

customer service ... Lies about hotels rating n didn't want to refund my money ..lie to me about a $100 coupon code that will be email to me for my next booking .. Never got it n been on the phone to speak to a supervisor On hold for almost 1 hour .Which was all a lie cause there is NO code ( credit) no good company !!!!!… Read Full Review

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★☆☆☆☆

“We made the mistake of booking a hotel through...”

Written on: 07/06/2014 by wilko50 (8 reviews written)

We made the mistake of booking a hotel through Expedia. We arrived at hotel, the room was dirty and full of cigarette smoke. We decided to not stay and were told we would have to get a refund from Expedia. The money we lost was £130.00 and to this day we have not received the refund. 

On contacting customer service they pass you from pillar to post and make every excuse under the sun, also asking for irreverent information.  A horrible company don't book anything through these people because
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★☆☆☆☆

“ fraud in advertising airliner policy”

Written on: 29/05/2014 by Breanna185 (1 review written)

Some airliners refuse to assign seats until check in when they learn you are an Expedia customer. However, Expedia's site states you have to call airlines to get a seat confirmed but never states you will be refused to get a seat confirmed. Expedia manager says it is the responsibility of the customer to call each & every airline BEFORE booking to get the airline's policy for Expedia's customers. However, Expedia knows what airliners refuse seat assignments, where they give left over seats at… Read Full Review

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★☆☆☆☆

“Atrocious Customer Service”

Written on: 27/05/2014 by Alianai129 (1 review written)

I wanted to visit the Aeolian Islands, off the coast of Sicily, and I had a long weekend in which to do it, so I thought the best thing to do was to arrange it via Expedia. Boy, what a mistake that was!!! Expedia gave me a guide price for a lovely looking hotel and flights, and I was thrilled, absolutely over the moon: the hotel looked gorgeous, the flights were leaving the UK at 8.30am, so I would be landing at lunchtime...flights home leaving at lunchtime...all for a really good price… Read Full Review

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★☆☆☆☆

“The Worst Customer Service Ever Experienced ”

Written on: 25/05/2014 by Melanyw475 (1 review written)

When Expedia phone reps ( four phone calls / three hours later) say they are going to put you on hold to get further support, god forbid the call drop. You will go back into a long que, and while customer service reps say they will call you back, three reps did not. Finally, after a supervisor got on, he was able to call me back (thank you!). It is clear to me that due to sheer call volume, calling customers back is not Expedia's best strength. Best to not have itinerary changes, as not only… Read Full Review

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★☆☆☆☆

“NO! NEVER USE IT.”

Written on: 18/05/2014 by MonaPatel (1 review written)

Horrible experience with Expedia . They will not give you best price guaranteed as they advertised. Although we submitted all the documents they asked ,and after many emails and phone calls and so much time the said to me that they cannot give that price but they can cancel my itenary without any charge. Very negative customer service. If your time and money is precious than please don't use Expedia . " Best price guaranteed" is total rubbish… Read Full Review

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★☆☆☆☆

“CALL A TRAVEL AGENT!!!!!!!!!!!!!!”

Written on: 18/05/2014 by CadeDavidson108 (1 review written)

IF YOUR FLIGHTS ARE CANCELLED OR ANY PROBLEMS WITH FLIGHTS, EXPEDIA WILL DO NOTHING! WON'T TRY TO HELP GET THEM ON ANOTHER FLIGHT EVEN WHEN TOLD THAT ANOTHER FLIGHT IS NOT AVAILABLE FOR 3 DAYS!!!!!!!!!!!!!! AND WOULD HAVE TO SPEND THE TIME IN THE AIRPORT, THEY DO NOT PUT ANYONE UP IN A HOTEL! FINALLY CALLED MY TRAVEL AGENT, FOUND A FLIGHT NUMBER AND SEATS AVAILABLE, CALLED THE AIRLINE AND GOT THE PASSENGER ON THAT FLIGHT. WITH NO THANKS TO EXPEDIA!… Read Full Review

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★☆☆☆☆

“THEY DEDUCTED MONEY I DECLINED TO ”

Written on: 03/05/2014 by JaseClark121 (1 review written)

I tried to book a package holiday online with Expedia and could not get anywhere. Error messages & links would not click or work. Tried the online chat to try reslove but that was cut off before anything could be done. Phoned up afterward & found a man said that THE SYSTEM IS DOWN. Decided to re telephone and a woman answered this time & I thought we might be getting somewhere.But she came up with a different price. I agreed as it was less. £1,388.61 She had to open an account for me put my… Read Full Review

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★☆☆☆☆

“Buyer BEWARE! Important ”

Written on: 01/05/2014 by Josephinem1948 (1 review written)

I booked a flight for my husband and I in March 2014 to LA. Through the Expedia website, I received confirmation via email on the booiking. On my flight out I was told that Expedia had double booked us on the same flight and to check that I had not been charged twice. I checked my visa statement and sure enough we had been charged twice!the cost of $ 1150.00 ! I called the customer support team informing them of my dilemma, the agent on the phone could hardly speak English and I had a very hard… Read Full Review

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★★★★★

“A professional and helpful company to deal with”

Written on: 28/04/2014

I booked a package with Expedia for 4 Adults, but before final payment was made, one of the party was diagnosed with cancer and needed to undergo treatment. I telephoned Expedia to cancel the trip and was told that I needed to pay the full amount before cancelling. They told me that we would get the hotel and transport vouchers payment back, but only part of the airline taxes (£79 per person) which I had agreed to when I originally booked - I could have paid extra to the airline for more… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE ”

Written on: 22/04/2014 by Maxbella (1 review written)

I booked a trip through Expedia ...NEVER AGAIN. I called the first time and it took 40 minutes to get through to only be disconnected. Tried calling back several times to again sit on hold. As I am sitting on hold currently 1 hour 20 minutes just to find out if I can make a change to a flight !!! My husband and I purchased the travel insurance to be told by the person on the phone we can't make any changes or will be charged. I said what is the insurance for then ?? I was told to make… Read Full Review

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★☆☆☆☆

“BEWARE OF EXPEDIA - NON EXISTENT CUSTOMER SERVICE!!!”

Written on: 19/04/2014

We booked our flight to Key West through Expedia Sep 2013 for our son's wedding April 2014. From October through April there were at least 8 flight time changes. The first leg of our return flight was from Key West to Ft Lauderdale. When I noted there was only 32 minutes between our flight from Ft Lauderdale to Philadelphia, I contacted Expedia who told me that they would NEVER book flights if customers weren't going to make the connection and not to worry. WELL, we missed the USAirways… Read Full Review

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★★★★★

“Booking flight & hotel combo for family holiday in Taipei”

Written on: 16/04/2014 by comdrjeff (1 review written)

Had an issue with airline booking of meals, baggage & checkin. Expedia online help desk helped me resolve it in seconds. The trip went on smoothly without any issues & Expedia delivered whatever was promised. Thank you so much Expedia… Read Full Review

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★☆☆☆☆

“Book with hotel directly ”

Written on: 14/04/2014 by Gpsummer61 (1 review written)

Buyer beware! Make sure you call the hotel first before you book with Expedia . We paid a 30 percent higher rate by booking with Expedia . Expedia is a BIG gimmick. You pay substantially higher by booking with Expedia. We explained this to customer service representative at Expedia hung up on my husband after my husband was on the phone for 90 minutes! BEWARE… Read Full Review

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★☆☆☆☆

“horrible customer service ”

Written on: 14/04/2014 by Jorgensenge1957 (1 review written)

1. Did not give me a confirmation email 2. Booked hotel on the wrong day in the wrong month 3. The customer service representative had no idea what my husband was saying at all, when she spelled out our email address to her she spelled wrong still and sent me a confirmation email to my correct address saying she had corrected it to be sent to a different address. 4. When the glitch was fixed we still had to wait an additional 15 min for the hotel to receive the booking. over all wait time for… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 10/04/2014 by Marin471 (1 review written)

got the hotel booking online. to fix a mistake i called them and waited 40 minutes to solve the problem. it was a super easy fix. the first three people each had a problem with their system pulling up the information. terribly bad experience… Read Full Review

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★★★☆☆

“Rude agent!”

Written on: 09/04/2014 by Ronan263 (1 review written)

I'm always been using expedia for long time and I can say that the agents I talked to are all helpful and nice but only this agent fail out of the rest,that's why I'm mentioning her name.Twice she hang up the phone on me.The first one she answered so rude with my question about the $25 coupon upon downloading the mobile app,her tone seems will make you feel stupid and will provoke you to get angry and suddenly hang up the phone while I'm still talking,the second time I called again and luckily… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 09/04/2014 by Rafferty359 (1 review written)

While booking, the website got stuck and nothing, not even reloading, would do anything. It was impossible to finish the booking, so I had to start again - and suddenly the price was 20 euros more than before!! I told expedia, and after weeks they answered me that they would refund the money. Now, 3 months and 5 reminder mails later, the money still didn't arrive - and their service is just terrible! Never book with expedia - just imagine something serious like a flight cancellation will take… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY”

Written on: 05/04/2014 by McKnightfn45 (1 review written)

After spelling our names over four times, we evenually received a confirmation email. The representative had misspelt one of our names by one letter. There were four of us in the room at the time of this booking and can all vouch that we spelt the names correctly. I immediately rang Expedia and was told we would have to book another flight at the cost of £1000.00 whilst they looked into who had made the mistake, I refused to give them another £1000.00 and asked to cancel the flights and… Read Full Review

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★☆☆☆☆

“the run around”

Written on: 19/03/2014

Not happy at all! Booked a flight and hotel package and ground transportation yesterday. Got the itinerary today and there was no shuttle service at all on it. Most upset about is that the agent said yes mam its included in your price dont worry your will have transportation it will show up! blah blah blah I call today and after several times to try to get through and mind you i could only talk to someone if i was making a sale. Totally got hung up. No once came to the phone after being on… Read Full Review

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