Expedia Reviews - www.expedia.com

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★☆☆☆☆

“I booked a flight for this July to Norway on SAS. I...”

Written on: 07/05/2008

I booked a flight for this July to Norway on SAS. I was unable to choose my seats through Expedia, so after the flight was confirmed I went to the SAS sight to revise my seats. SAS requires a six-digit reservation PNR number to both revise seats and confirm the flight 72 hours in advance. So I sent a message to Expedia's Customer Service to ask for the number.
The first representative simply told me to read my itinerary. The second response gave me another invalid number, and told me to… Read Full Review

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369577_Jxpmack's Comment

Written on: 28/05/2008

Unless you don't know how to read, you can actually find the PNR codes, which mostly are letters and not numbers, on the details of your itinerary. Don't blame the agent for you laziness on going over your itinerary or confirmation email. and about that airline's rep, he/she should have been able to pull up your PNR on their system by just asking for your name, date of flight, and origin and destination airports.

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☆☆☆☆☆

“Nothing is good with Expedia. I booked twice with...”

Written on: 07/05/2008

Nothing is good with Expedia. I booked twice with Expedia and had a horrible experience. They booked hotels for a different date and I had to go a whole night without sleep. I had to pay out of my pocket for the hotel. Bad customer service representatives and bad supervisors. They are not ready to help. If you want to have a good holiday, please do not use Expedia for booking your reservations… Read Full Review

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369577_Jxpmack's Comment

Written on: 28/05/2008

You are the ones who booked them, expedia only helped you do it-- and even gave you discounted rates compared to booking directly with the hotel. You should have done a research first on the hotel or reviewed everything before submitting the booking.

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☆☆☆☆☆

“If you have to change a flight expect to spend at...”

Written on: 24/04/2008

If you have to change a flight expect to spend at least an hour of your time on the phone. This happened twice.
My third miserable experience with them (1 hour 12 min.) went like this. I called Airtran to get seats assigned. They said I had no reservations for the changed flight. When I went to the Airtran website it showed that my trip was completed and past. However on the Expedia site, my reservation was showing confirmed with the new travel date for the same record locator. I called… Read Full Review

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★☆☆☆☆

“I do not recommend Expedia for package booking since...”

Written on: 20/04/2008 by trsuresh (1 review written)

I do not recommend Expedia for package booking since they did not provide any support for itinerary changes or issues encountered during my travel. I have had better experience with Orbitz. Also note that Expedia did not provide any support for flight or itinerary changes due to flight cancellations, etc. Infact they didn't even call us when flights were cancelled… Read Full Review

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☆☆☆☆☆

“No rep at the airport, I had to find my coach amongst...”

Written on: 15/04/2008 by pollypip2004 (1 review written)

No rep at the airport, I had to find my coach amongst 50 others, had to wait till ALL flights for the day had landed(over 2 hours in the carpark) got to the hotel at 1:30am (should have been 10pm), could not even get a glass of water. Hotel smelt of sewage throughout. I was told by Expedia that my hold luggage would cost £18 for the round trip, it was £36. A complete waste of money
Would rate it zero but can not submit this without a rating… Read Full Review

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☆☆☆☆☆

“We tried to change the flight and according to...”

Written on: 10/04/2008

We tried to change the flight and according to information, you have to find a flight and call them. When you call it will take at least 20 to 30 minutes for them to answer (If you are lucky, call may get disconnected after waiting for 20 minutes). When they answer the price is no longer valid for them. They increase the price of the same ticket and force you to get that adding change charge and processing fee.
Other sites have better pricing without booking fees. Use them… Read Full Review

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369577_Jxpmack's Comment

Written on: 28/05/2008

Prices on Expedia are directly connected to the flight consolidators and it is in real time. the booking engine of expedia is directly based on the prices on these consolidators. the penalties for changes are actually imposed by the airlines; look it up and you can see that airlines do charge penalties for changes from $50-200, depending on the airline and the destination. it is not true that other sites do not charge booking fee, otherwise how would they maintain operations if they won't charge a fee for using their service? whether you go directly to the airlines or hotels or use online booking engines, there will be a booking fee-- that's a fact. If you don't want to be charged booking fees, then go learn sabre and get a license as a travel agent, which will cost you thousands. Cannot blame you for the long holds, though, yes it sucks.

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☆☆☆☆☆

“My fiance and I scheduled our honeymoon through...”

Written on: 10/04/2008 by tedbergeson (1 review written)

My fiance and I scheduled our honeymoon through expedia.com. honeymoons are supposed to be special right? We have bought and purchased a direct flight to Mexico at 9am. Now, somehow we are leaving the airport at 6am, the day after my wedding (ladies you understand) and we have to take a connecting flight where we only have 40 minutes to get on. I just hope our honeymoon is ruined because of this. The least expedia can do is bump us to first class because of this. It is my honeymoon… Read Full Review

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☆☆☆☆☆

“I would like to say they gave us a good rate on an all...”

Written on: 08/04/2008 by bailey123 (1 review written)

I would like to say they gave us a good rate on an all inclusive to Mexico. However, you do not know what you are buying until after they have taken you money, which is when they change your flight schedule to includes a connecting flight that you did not know you were purchasing, and you now spend 13 hours travelling on day one of your trip instead of the expected 4 hours. Just pray you don't miss your check in time window at your hotel, because they WILL give your room away and make you… Read Full Review

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369577_Jxpmack's Response to 357615_bailey123's Review

Written on: 28/05/2008

Expedia does not operate an airline and has no capacity to just suddenly change the flights you already have paid for. Expedia does not process the booking and return to you a confirmation page unless it gets confirmation from the airline's server itself, otherwise you will just get an error if it is not available. blame the airline for changing the flights, not expedia.

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★☆☆☆☆

“We had a flight change, due to the airline, but...”

Written on: 03/04/2008

We had a flight change, due to the airline, but Expedia accepted the flight change without our knowledge. The were unhelpful and clueless about trying to change the flights to ones closer to our original requirements. We had to call at least 8 times to sort this out and had to actually contact the airline ourselves to sort the mess out… Read Full Review

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369577_Jxpmack's Comment

Written on: 28/05/2008

In the first place, you should have contacted the airline for that as it was already out of expedia's hands. The airline confirmed your booking through expedia and have agreed to have you on that particular flight. The airline has the responsibility to inform you of the changes as expedia submits your info to them while processing the booking. additionally, the airline should be responsible to offer you alternatives if you do not want the flight they have exchanged your original flights with.

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★☆☆☆☆

“Website easy to use. More expensive than if I had...”

Written on: 03/04/2008

Website easy to use. More expensive than if I had booked car and hotel directly. Customer service very poor. I will never use them again… Read Full Review

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★☆☆☆☆

“When flying out of LAX for a wedding, there was some...”

Written on: 31/03/2008

When flying out of LAX for a wedding, there was some confusion regarding my flight booked through Expedia and no one at the US Airways counter would help me. I finally found Expedia's customer service number, called them and, by this point, had missed my flight (partially due to US Airways not helping). Expedia's attitude was essentially "it's not our fault, too bad for you." I was patched through to a manager, told they were busy and it would take a some time before I could speak with the… Read Full Review

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☆☆☆☆☆

“I bought two tickets for Orlando in January. Expedia...”

Written on: 25/03/2008 by cwt6 (1 review written)

I bought two tickets for Orlando in January. Expedia immediately charged my card for over $1200. Easter weekend I got an email saying United had "changed my itinerary". The change, as I listened to an automated itinerary, was, we were now booked at 8.30am out of Orlando to fly to Denver; and at the same moment, we were booked to fly 8.30am out of Denver to Vancouver! I called Expedia and they said they did not screw up - Frontier did. They called United (while I was on hold for ages) United… Read Full Review

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★★★★★

“Everything was as promised, not problems at all. ...”

Written on: 22/03/2008 by UWPeteO (1 review written)

Everything was as promised, not problems at all. Excellent price, and every detail was taken care of. There's always bad things that happen with travel sites, but as long as you confirm in advance, there shouldn't be any problems… Read Full Review

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★☆☆☆☆

“We booked with Expedia two months in advance. When we...”

Written on: 22/03/2008

We booked with Expedia two months in advance. When we went to the airline they could not find ticket numbers and ended up giving our seats. We had to return home. No good points. Bad pouints, sold us tickets and did not give us our seats on the airline… Read Full Review

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Peachsmiley's Comment

Written on: 26/03/2008

Aren't you supposed to reconfirm your reservation (at least) 24H prior to departure? That's a general rule on domestic flights right?

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S Dawson's Comment

Written on: 28/08/2008

With Thomas Cook you are given a direction to reconfirm your flight 48 hrs before flying, to do this you go to thomascook.com home page and select NON MEMBER bookings from the your booking button THESE OPTIONS DO NOT APPEAR ON THE HOME PAGE plenty of adverts for holidays and flights.

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★☆☆☆☆

“We arrived for our hotel reservation at 12:30am. The...”

Written on: 19/03/2008 by jimbunker (1 review written)

We arrived for our hotel reservation at 12:30am. The front desk was closed for the night. Eventually we found a security guard that found us a clerk to help us check in. But there was no room for us (even though we had pre-paid). The resort had no record of a booking through Expedia.ca. Expedia.ca was unpleasant about the situation and made a half hearted attempt to help us find an alternate room. Expedia.ca says they are processing a credit (it is now a month after our booking night, and… Read Full Review

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★☆☆☆☆

“Last November, I booked and paid for airline tickets...”

Written on: 13/03/2008 by dilliwalli (1 review written)

Last November, I booked and paid for airline tickets on Expedia.ca for my husband and I to travel to Beijing for the Olympics. The tickets were issued and sent to us.

One leg of our flight had us traveling from New Delhi to Beijing on Air China. In December, Expedia sent us an auto e-mail to advise that our flight was confirmed, but that the itinerary had been updated.

This is the last time Expedia contacted us.

In early February, my husband called the Expedia call centre to enquire about… Read Full Review

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☆☆☆☆☆

“I've used Expedia for years both nationally and...”

Written on: 08/03/2008

I've used Expedia for years both nationally and internationally. I've never had too much of a problem (not seated together was frequent though). Then I had a problem and called them from an airport. My trip was all screwed up and the rep had the nastiest attitude. I had been shuttle all over between airports, missed a day of vacation due to delays and this woman was not nice. When I got home I emailed in great detail what happened to Expedia and how displeased I was. Guess what? I got a form… Read Full Review

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★☆☆☆☆

“I will never ever book with Expedia again. They were...”

Written on: 04/03/2008

I will never ever book with Expedia again. They were great with bookings, but follow up service was terrible. They should be ashamed of their customer service… Read Full Review

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★☆☆☆☆

“I booked 2 overseas flights with Expedia. Everything...”

Written on: 01/03/2008

I booked 2 overseas flights with Expedia. Everything was supposedly booked until I received an email notification that I needed to contact Expedia immediately to re-book a flight the airline had cancelled. Not a problem, happens all the time. I spent a week trying to get a hold of a representative spending at least 4 hours on the phone trying to get in touch with someone at Expedia on each day. I tried calling at different hours and it was the same problem. I finally called the airline and… Read Full Review

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☆☆☆☆☆

“Limited to 5000 characters it may be difficult to...”

Written on: 29/02/2008

Limited to 5000 characters it may be difficult to express our dissatisfaction with Expedia. We recently booked two separate itineraries to Orlando, the first party of three departing on 2/13. A lone traveller was set to depart on 2/15. On 2/14, I received email that the first leg had been cancelled by Continental Airlines and to contact Expedia. I was then told after calling that the itinerary was cancelled at the traveller's request (which, as all of her family was in Orlando and she was… Read Full Review

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