Expedia Reviews - www.expedia.com

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★☆☆☆☆

“Dealing with expedia for booking a simple flight from...”

Written on: 07/07/2010

Dealing with expedia for booking a simple flight from Canada to the USA, one of the worst experiences I've dealt with any customer service, it all started when i didn't receive my itinerary by email, but the money was taken off my credit card, when i called in to enquire i was hung up on the first couple times, finally promised a call back from a supervisor in 90 minutes, hours went by with no response,I called back again got hung up on, when i was finally was put through to a supervisor after… Read Full Review

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★☆☆☆☆

“Never ever use Expedia to book anything! If I could...”

Written on: 06/07/2010

Never ever use Expedia to book anything! If I could give the call centre a 1/2 star I would have. I called over 15 times to change a booking. I was subjected to being held in their "queue" for over 15mins each time at a cost of 10p per min. This is shocking. When I did get an answer they wanted to charge an exortinate amount and it was cheaper and quicker to rebook a flight direct with the airline. Be warned EXPEDIA are making a ton of money from us when we call… Read Full Review

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★☆☆☆☆

“I booked a Hotel with Expedia Canada 3 months in advance ”

Written on: 04/07/2010

I booked a Hotel with Expedia Canada 3 months in advance
I get to the hotel to find out that instead of getting the king suite like i ordered, i got a "2 twin bed suite"
Very hard to sleep in a twin bed with 2 kids and a wife
I recently booked with Booking.com with no problems
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★☆☆☆☆

“I am absolutely appalled by the expedia service. I...”

Written on: 28/06/2010

I am absolutely appalled by the expedia service. I needed to amend a booking and was left waiting on the phone for over 40 minutes, the awfully annoying music in the queue only exacerbating everything. The explanation from the service operator was that it 'took so long to read the rules'... honestly? shouldn't they be trained to know the rules instead of read them while the customer is losing half a fortune on the other end? and then they couldn't even help me properly. I will never book with… Read Full Review

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★☆☆☆☆

“I needed to change a booking to Dubai. 45 minutes...”

Written on: 28/06/2010

I needed to change a booking to Dubai. 45 minutes later I am still trying. The oprator could not find the flight company regulations, is unable to book the flights I can see and could book via the Expedia website myself. Appalling sevice.

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★☆☆☆☆

“Booked a hotel through expedia canada...made a mistake...”

Written on: 23/06/2010

Booked a hotel through expedia canada...made a mistake on the booking so sent 4 emails over 6 days- not one reply.
Called expedia (all agents in Cairo!) Was lied to by one agent who called my hotel (i called the hotel myself to discover this) and put on 45 mins hold by next agent due to an important meeting they were having?!
Stunned by the poor service....never ever again. Dont let the impressive website fool you!… Read Full Review

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★☆☆☆☆

“Expedia.com is simply horrible! Not only does the...”

Written on: 22/06/2010

Expedia.com is simply horrible! Not only does the website contain blatant misrepresentations, its customer service is totally incompetent. I just spent an hour with a represenative that didn't even understand English. The website had stated that the it was providing an "Expedia Extra" of "No additional hotel-imposed fees at check-in or check-out" if I booked a certain hotel for a certain range of days. However, when I tried to book it, it gave me a total based on the room rates and stated… Read Full Review

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★☆☆☆☆

“While booking my travel, I was asked if I wanted car...”

Written on: 20/06/2010

While booking my travel, I was asked if I wanted car insurance for my rental car. I assumed this would be handled through the rental company. I then agreed to the better insurance with the rental company and called expedia to cancel. I was told that the term and conditions said I couldn't cancel. Yet on the voucher it said no such thing in the terms and conditions. They lied. I was told that to cancel I would need to fax a copy of my bill to expedia. Why? I then tried to cancel one night… Read Full Review

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★☆☆☆☆

“BEWARE! I booked a hotel with Expedia two days before...”

Written on: 19/06/2010

BEWARE! I booked a hotel with Expedia two days before my trip. I booked by phone and was told the room was $269 per night. I booked the rooms. The day of the trip I went into Expedia to check out pictures of the hotel and saw that the rooms were offered at $129 per night. I called customer service and was told that room prices change all the time and there was nothing they could do. I reminded them of their commercial about getting the difference of the price for a room that changes price and… Read Full Review

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★☆☆☆☆

“I have stop using expedia because when you are about...”

Written on: 19/06/2010

I have stop using expedia because when you are about to book your trip they increase the prices. I have felt deceived and therefore do not use any more.I have recently book a trip to orlando and when directly to Southwest airlines… Read Full Review

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★☆☆☆☆

“expedia really doesnt understand customer service......”

Written on: 16/06/2010

expedia really doesnt understand customer service... who are these people that answer the phone... wanted to make a small change (not refund but change) to me booking and they said of course and then said that would be $533 EXTRA .. it wasnt a change it was a rebook plus the phone line quality to them is so poor you cant even understand the information they are spewing... i will NEVER book with them again. NEVER had a good experience... who knows an on line sight where you can chnage… Read Full Review

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★☆☆☆☆

“booked holiday with them to alicante airport, to local...”

Written on: 14/06/2010

booked holiday with them to alicante airport, to local (we thought) hotel. turns out its over 100 miles away and no transfers from anyone to the area. we're left with flights to alicante and hotel we cant get to in valencia. they put price up as i booked and as we're going tomorrow they want 100% cancellation. I'm in tears writing this - I've just lost my job AND THEY JUST DON'T CARE!… Read Full Review

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★☆☆☆☆

“Hi All, ”

Written on: 14/06/2010

Hi All,

Just wanted to share my extremely bad experience with that company. Firstly, their website is displaying deals which do not exist. When you book, the price rises up, then when you want to pay, they tell you that the flight is not available... Ok, you think well pity, I'll try somewhere else however, what they don't tell you is that they took your money anyway and this is when the nightmare starts...retrieving your funds. I spends 3 days on the phone (50 euros) from agent to agent and… Read Full Review

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★★☆☆☆

“We booked a flight and 6-night resort stay in Cancun...”

Written on: 13/06/2010

We booked a flight and 6-night resort stay in Cancun through Expedia. The Expedia representative had told us our resort was all-inclusive, meaning that it would include all meals and alcoholic beverages. When we got there, the resort said that Expedia had not booked us with the all-inclusive option, and that would cost us an additional $960. Hotel staff told us this happened to Expedia guests all the time, and that it seemed to be a standard practice of Expedia to say it was all-inclusive… Read Full Review

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★☆☆☆☆

“Yes, the prices on expedia are very attractive, but...”

Written on: 12/06/2010

Yes, the prices on expedia are very attractive, but when my fiance tried to complete a purchase on expedia, he ran into an error page saying there was some kind of problema and could not complete the booking. Then he found out that he got charged on the credit card with nothing booked on expedia! He tried calling expedia customer service but had to wait for a long time, and when he finally could reach an agent, that agent told him that expedia is experiencing some problems and told him to… Read Full Review

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★☆☆☆☆

“stay away so far from these liars! i'm booking may...”

Written on: 11/06/2010

stay away so far from these liars! i'm booking may hotels for the past 3 years with expedia but still continue to do so bcuz i dont want to create a new account with other website but this time i had enough!!!! they been promising promotions that after booking you'll get something down the line but i havn't really gottin' anything until now!like coupons of some amount off your next bookings.it's all lies for years.stupid website!!… Read Full Review

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★☆☆☆☆

“One star is too many for this company! Yes you can get...”

Written on: 11/06/2010

One star is too many for this company! Yes you can get a deal but at a bigger price if you run into a problem. Dealing with Customer Service (don't expect any) is a lost cause. I'm sorry I did not read the many warning before I booked. I find more confort in dealing with the airline direct which I already know is difficult and I don't have to be disappointed. Expedia good luck in the future but you will never get my business ever again or anyone I can warn before hand!… Read Full Review

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★☆☆☆☆

“The nice thing about Expedia is that the prices are...”

Written on: 09/06/2010

The nice thing about Expedia is that the prices are good and booking is relatively simple. The bad news is that anything goes wrong, the company is impossible to deal with. Despite spending many thousands with Expedia, I found that trying to resolve two problems that could have been easily resolved was a nightmare - one before them was before the volcanic ash cloud imposed inevitable pressure on travel agents, and one after. The problems are still not resolved. I won't be using Expedia in… Read Full Review

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★☆☆☆☆

“I am furious with the customer service. I called to...”

Written on: 09/06/2010

I am furious with the customer service. I called to change a date on the flight. Simple right? Not at all! I was on hold for an hour and then needed to be transfered to another department that took another 30 minutes. When i finally spoke with someone, the only thing he kept saying was that my best bet would be to cancel my itinerary and create a new one. And then he told me i wouldnt receive any money back for the hotel or flight. So i then asked if i could simply change my flight. I was… Read Full Review

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★☆☆☆☆

“This is the second time and also the last time I used...”

Written on: 04/06/2010

This is the second time and also the last time I used Expedia. I tried to book 6 fly tickets. There is no way I could check on their website avaibility of the seats so I had to call to book. They had to do 4 reservations instead of one. They transfered me to the airline for no reason when the third reservation was done. When we called back, they said the price had gone higher and if we wanted to travel together, we had to pay the higher price. And they said it was their policy. They… Read Full Review

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