Expedia Reviews - www.expedia.com

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★☆☆☆☆

“I booked a flight for my sister-in-law. The day she...”

Written on: 20/01/2010

I booked a flight for my sister-in-law. The day she flew to my house was correct. I didn't know her return flight day was wrong until after a week. She had come as my husband had just passed away. So, I was busy during funeral arrangements. They refused to make it right saying I should have read the email earlier. We had to pay almost full flight price the airline to get the right date! OMG do not use them! When I called them they first said OH we couldn't make such a mistake. Then it was well… Read Full Review

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★☆☆☆☆

“Expedia passed my credit card information to some...”

Written on: 19/01/2010

Expedia passed my credit card information to some third party vendor and I received a charge to my credit card without ever giving my credit card info to that third party... I don't feel my personal information is safe with Expedia so I closed the account and will never use them again… Read Full Review

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★★★★★

“Although we don't use them exclusively, we have booked...”

Written on: 13/01/2010

Although we don't use them exclusively, we have booked flights and hotels through Expedia numerous times now and have always been satisfied with the results. An Expedia service rep in Canada was particularly helpful on the occasion when, having missed a flight, the airline was going to cancel our entire ticket of a multi-destination trip. That situation left me with some serious concerns about the service provided by this large European carrier and in gratitude to Expedia's service rep… Read Full Review

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★☆☆☆☆

“Booked corporate travel - said the car was paid - car...”

Written on: 10/12/2009

Booked corporate travel - said the car was paid - car was not paid. traveler had to pay it himself - expedia customer service is the worst. all the way up to Corporate… Read Full Review

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★★☆☆☆

“I booked through Expedia a hotel and transfer to the...”

Written on: 04/12/2009

I booked through Expedia a hotel and transfer to the airport in Barcelona from Nov. 8 - Nov. 11. According to instruction, I suppoesed to contact the transfer company to arrange for picking me up as the hotel to the airport 48 hrs befoer the transfer, in which I did. I was informed Expedia did not send any registration to them about my booking. Several phone calls(which cost me 12 Euros) I finally get the transfer company to arrange the pickup although Expedia never sent them any information/or… Read Full Review

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★☆☆☆☆

“NIGHTMARE!! expedia is the worst company ever!! my...”

Written on: 26/11/2009

NIGHTMARE!! expedia is the worst company ever!! my flight was cancel, and they wouldn't do a thing ... the airline company explained to me that they couldnt refund me cause expedia buys a whole bunch of seats in the plane and the re sell this tickets in their website... so i almost lost $900... luckly the air canada was kind enough to give me another seat another day, since at that time i had already lost all my 3 connections... and expedia told me that it wasant their problem that the flight… Read Full Review

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★☆☆☆☆

“i wil never book any tickets thru expedia since i had...”

Written on: 24/11/2009

i wil never book any tickets thru expedia since i had a really bad experience.... i had booked the ticket for hawaii on 2nd of dec from SFO to hawaii.... n i just wanted a change in timing of flight. cost of the flight is 50 $ 1way (1 island to another in hawaii) v had booked it for evening n we wanted it to b changed to morning. now they r asking us a fine of 150 $ per ticket.... i prefer buying a ticket of 50$ than 150$.
its totally absurd.... non sense.
n they r not letting us book another… Read Full Review

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★☆☆☆☆

“Horrible. just Horrible.”

Written on: 24/11/2009

Horrible. just Horrible… Read Full Review

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★★☆☆☆

“Pay the same price as any other on line agency or...”

Written on: 18/11/2009

Pay the same price as any other on line agency or airline website, however not able to choose seats… Read Full Review

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★★☆☆☆

“Had to cancel a ticket booked through Expedia, due to...”

Written on: 17/11/2009 by peterskands (1 review written)

Had to cancel a ticket booked through Expedia, due to illness. The ticket itself was use-it-or-loose-it, which was fine. I called the airline (Brussels Airlines) who told me that yep, I wouldn't get any money back for the ticket, but they were required by law to refund the airport tax at least. Nice. However, they couldn't handle the cancellation directly, since it was booked through Expedia, so I called Expedia who refused to pas on the airport tax refund to me, thus converting it to income… Read Full Review

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★☆☆☆☆

“BAIT and SWITCH ”

Written on: 11/11/2009

BAIT and SWITCH
Cutomer Service while nice, wasn't helpfull at solving the problem.

Problem.

*I searched for a ticket, selected it, and was in the proess of booking it.
*After I entered all the information, even my creditcard, I submited to buy the ticket
*A page comes up saying the price went up from the time I entered my address to the time i pressed submit, and that my credit card wasn't charged but the price is now 330 instead of 260

*** called expedia...cusomer support and they were not… Read Full Review

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★☆☆☆☆

“I contacted expedia in july regarding changing the...”

Written on: 09/11/2009 by whiteheadstephen (1 review written)

I contacted expedia in july regarding changing the date of travel of our flight tickets and check that our booking was ok. The first 5 or so times that I asked for this I was told that it was not possible (even though the airline continued to tell me that it was and ask again!)
Eventually they relented and upsold the tickets to us to allow us to change the date of travel. We paid for new tickets in late july and were told that the old ones would be refunded within 2-12 weeks. It has not been… Read Full Review

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★☆☆☆☆

“I wouldn't use Expedia for travel anymore. I booked...”

Written on: 31/10/2009

I wouldn't use Expedia for travel anymore. I booked tours in Rome with Appian Tours and ended up on a tour where you couldn't hear anything that that guide said due to faulty equipment. I had another tour with the same company scheduled in 2 days and asked Expedia to switch me to another tour company. They sent me a copy of their policy which says that they do not do changes or refunds unless requested 2 days in advance of when you leave for the trip. In other words, if something goes wrong on… Read Full Review

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★☆☆☆☆

“Their system is broken. When you cancel a reservation...”

Written on: 29/10/2009 by thesailor (1 review written)

Their system is broken. When you cancel a reservation at a hotel, they will charge you $200 even if you are already checked in ! Be careful when you are navigating your itinerary on Expedia not to accidentally hit the "Cancel" button. Otherwise, you are dea !… Read Full Review

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★☆☆☆☆

“Never book through expedia. I booked a flight to...”

Written on: 21/10/2009

Never book through expedia. I booked a flight to California and received my confirmation. I even went into my itinerary on expedia a day before I was supposed to leave. When I arrived at the airport I found out that expedia had booked me on a nonexistent flight. When I called them, they were rude; never apologized for the inconvenience and never reimbursed me. I will NEVER book through them again… Read Full Review

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★☆☆☆☆

“I was quite frustrated with Expedia in getting even a...”

Written on: 19/10/2009

I was quite frustrated with Expedia in getting even a simple record on the fee they charged me upon changing my flight schedule. They were quick to charge the penalties but when I requested a sort of receipt of it, they have never come back to me, even if I called them "four times" and an additional email request. Only when I confronted them in my fourth call, they finally gave me the information making an excuse that the request usually takes four to five days. It is more than a week and they… Read Full Review

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★☆☆☆☆

“Had to change a flight and ended up paying more than...”

Written on: 12/10/2009

Had to change a flight and ended up paying more than the original flight MORE for a new flight. Thought that the new price they gave me was overall - not an addition to the already paid amount. When I questioned them, they gave me their line of excuses. I made the comment that it would have been cheaper to just cancel and purchase a new ticket. He agreed; couldn't do anything though.
Being a technical support person myself. I would never screw the customer over like this. Never again will I… Read Full Review

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★☆☆☆☆

“I booked a reservation with the White Barn Inn in...”

Written on: 08/10/2009

I booked a reservation with the White Barn Inn in Kennebunk, Maine for this upcoming weekend a few weeks ago. I received a confirmation of this reservation from Expedia yesterday. Today, 3 days before my stay, I got an email from a different hotel in Kennebunk, The Yachtsman Lodge, confirmning my reservation. Apparently there was a glich in Expedia's system and my reservation with White Barn Inn was actually submitted to a different (and far less desirable facility). What made this worse… Read Full Review

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★☆☆☆☆

“I have NEVER encountered such bad customer service as...”

Written on: 15/09/2009

I have NEVER encountered such bad customer service as at Expedia. I booked 4 flights from LAX to Sydney, 2 adult, 2 children. When the Itinerary arrived, there was a misspelling of one of the names. It has literally taken nearly 8 hours of phone calls to even approach a solution. Expedia wanted me to purchase a new ticket for their mistake !!! Finally the new itinerary arrived only to reflect 4 adult charges and the seating was all over the airplane, an 8 year old and a 6 year old sat alone for… Read Full Review

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★★★★★

“I have used Expedia multiple times a year for several...”

Written on: 13/09/2009

I have used Expedia multiple times a year for several years to book both domestic and foreign travel, air, hotels and rental cars and I have never had a problem, ever. I have changed my arrangements both on-line and by phone, again, never a problem. Over the phone the customer service has consistantly been polite and efficient. If they did not have an answer to my question they asked someone. My only warning is that when a reservation says "no refund" it means "no refund". I have often had… Read Full Review

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