Expedia Reviews - www.expedia.com

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★☆☆☆☆

“This is the worst web site ever. I have been on the...”

Written on: 23/07/2010

This is the worst web site ever. I have been on the phone for the past 2 and a half hours trying to book a vacation package. They got all my information including my credit card and then as they were submitting it, their system went down. This is the second time that this is happening to me. What is awful is that they can not gurantee, that my credit card hast been charged or not until their system goes up. I reuestd twice to speak to the Manager. The first time the sales rep, told me… Read Full Review

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★☆☆☆☆

“The customer service is absolutely appauling and lying...”

Written on: 22/07/2010

The customer service is absolutely appauling and lying is a common practice as is keeping you waiting on the phone for ages (in a hope that you'll give up and go away?). Their website had glitches due to which their confirmation e-mail stated a return date different to the one i booked for! When I phoned to change the date next day they held me on the phone for 1 hour resulting in a promise to sort it next day. The following day nobody called back and after being kept on the phone for another… Read Full Review

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★☆☆☆☆

“I booked a flight through Expedia.com for July 20th. ...”

Written on: 22/07/2010

I booked a flight through Expedia.com for July 20th. When I got to the airport they had a flight out for me on July 27th. A full week away. I called back they said they switched me to next flight out, charged me an additional $250, again when I got to the airport no ticket, Thankfully Delta switched out the ticket. When I got home I called an was told trip not reticketed because they needed 24 hours. Had they told me that I would have postponed trip by the 24 hrs. By not being Honest they… Read Full Review

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★☆☆☆☆

“Expedia is interested in taking your money, taking...”

Written on: 21/07/2010

Expedia is interested in taking your money, taking their cut, and moving on to the next unsuspecting "customer". I can no longer make my trip because i was taken ill and the dr said: "No travelling". Expedia continues to make it difficult for me to get a refund. First they claim there is no process for emailing my documents. I need to either fax or mail it. The fax number is always busy its been 1 week now. I need the refund to help pay for my ER bills but Expedia says there is no other way… Read Full Review

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★☆☆☆☆

“Simply awful. The customer service is the worst I have...”

Written on: 21/07/2010

Simply awful. The customer service is the worst I have experienced. Call handlers are dotted at random across the globe. Un surprisingly this meant my refund request was lost. All they could suggest was "maybe you didn't book with Expedia" ... If only that were true.

If you are reading this and have not yet booked with Expedia. Don't… Read Full Review

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★☆☆☆☆

“Horrible experience on tickets cancellation and...”

Written on: 20/07/2010

Horrible experience on tickets cancellation and refund.I would not recommend to buy air tickets of foreign airlines through Expedia

Expedia's system is disconnected from reality. They will tell you that flight is cancelled, but when you call to airline directly - your flight is still booked. Expedia's will confirm that refund was made and blame Credit card issuer for delay - in reality Expedia will not refund your tickets. And worse of all - they will charge you twice for the same tickets… Read Full Review

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★☆☆☆☆

“Yes, Expedia occasionally has some of the better...”

Written on: 18/07/2010

Yes, Expedia occasionally has some of the better prices for flights. However, when you add in their EXTREMELY poor customer service, lack of resolution even with the slightest problem, you're better off using Orbitz or Kayak. When I called Expedia about a problem I was having, Jose, a "supervisor" copped an attitude and said, "you remember what was said during your conversation with an Expedia agent a year ago?"

...Yes, Jose, I do remember because I was actually part of that phone… Read Full Review

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★★★★★

“HOLIDAY MT.RESORT in MT. VIEW AR ”

Written on: 12/07/2010

HOLIDAY MT.RESORT in MT. VIEW AR
very nice place the owners are very nice, cabins clean, pool kept clean they have a brand new cabin #20 the back deck is right on the water of the swinging bridge the money is very much worth your stay and not but about two miles form the ozark folk center and maybe three miles from town they have a walmart and harps also a lot of mom and pops dining downtown and shopping besure if its rains to be careful because the pine wood on the decks of cabins get very… Read Full Review

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★★★★☆

“My boyfriend and I went to Florida last year with...”

Written on: 11/07/2010

My boyfriend and I went to Florida last year with expedia. Their prices were amazing so we decided to book with them, we were a little nerveous at first as we had never gone with them before but friends had so we went for it. Im so glad we did. Our 2 week holiday went without a hitch, we flew with Thomson and stayed at a hotel on International Drive. There were no problems at all and we had the most amazing holiday ever. The only thing we didnt realise was that we had to pay for the second bag… Read Full Review

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★☆☆☆☆

“I have been an Expedia customer for many years, but...”

Written on: 10/07/2010

I have been an Expedia customer for many years, but this was such a horrible experience with Expedia customer support.

At the end of March 2010, I tried to book a reservation in Klamath Falls, OR for 1 night at the end of April. However, while trying to confirm the reservation, the website returned with a message that the reservation was unsuccessful and to try again later. I tried again 15 minutes later but had the same result. I gave up and booked the room through Orbitz.com.

A few days… Read Full Review

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★☆☆☆☆

“I booked a hotel room for a 2 evening stay at the...”

Written on: 09/07/2010

I booked a hotel room for a 2 evening stay at the Saskatoon Travelodge. I have stayed at many of these and have never been subject to the "kennel like" conditions that this hotel has to offer. The person I dealt with was stationed in Egypt! Had no idea of rates, additional charges, etc. Needless to say the booking process was quite a lengthy procedure. When we were finally billed we had additional charges that were not quoted to us, which was a surprise of course. Based on the service… Read Full Review

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★☆☆☆☆

“Dealing with expedia for booking a simple flight from...”

Written on: 07/07/2010

Dealing with expedia for booking a simple flight from Canada to the USA, one of the worst experiences I've dealt with any customer service, it all started when i didn't receive my itinerary by email, but the money was taken off my credit card, when i called in to enquire i was hung up on the first couple times, finally promised a call back from a supervisor in 90 minutes, hours went by with no response,I called back again got hung up on, when i was finally was put through to a supervisor after… Read Full Review

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★☆☆☆☆

“Never ever use Expedia to book anything! If I could...”

Written on: 06/07/2010

Never ever use Expedia to book anything! If I could give the call centre a 1/2 star I would have. I called over 15 times to change a booking. I was subjected to being held in their "queue" for over 15mins each time at a cost of 10p per min. This is shocking. When I did get an answer they wanted to charge an exortinate amount and it was cheaper and quicker to rebook a flight direct with the airline. Be warned EXPEDIA are making a ton of money from us when we call… Read Full Review

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★☆☆☆☆

“I booked a Hotel with Expedia Canada 3 months in advance ”

Written on: 04/07/2010

I booked a Hotel with Expedia Canada 3 months in advance
I get to the hotel to find out that instead of getting the king suite like i ordered, i got a "2 twin bed suite"
Very hard to sleep in a twin bed with 2 kids and a wife
I recently booked with Booking.com with no problems
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★☆☆☆☆

“I am absolutely appalled by the expedia service. I...”

Written on: 28/06/2010

I am absolutely appalled by the expedia service. I needed to amend a booking and was left waiting on the phone for over 40 minutes, the awfully annoying music in the queue only exacerbating everything. The explanation from the service operator was that it 'took so long to read the rules'... honestly? shouldn't they be trained to know the rules instead of read them while the customer is losing half a fortune on the other end? and then they couldn't even help me properly. I will never book with… Read Full Review

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★☆☆☆☆

“I needed to change a booking to Dubai. 45 minutes...”

Written on: 28/06/2010

I needed to change a booking to Dubai. 45 minutes later I am still trying. The oprator could not find the flight company regulations, is unable to book the flights I can see and could book via the Expedia website myself. Appalling sevice.

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★☆☆☆☆

“Booked a hotel through expedia canada...made a mistake...”

Written on: 23/06/2010

Booked a hotel through expedia canada...made a mistake on the booking so sent 4 emails over 6 days- not one reply.
Called expedia (all agents in Cairo!) Was lied to by one agent who called my hotel (i called the hotel myself to discover this) and put on 45 mins hold by next agent due to an important meeting they were having?!
Stunned by the poor service....never ever again. Dont let the impressive website fool you!… Read Full Review

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★☆☆☆☆

“Expedia.com is simply horrible! Not only does the...”

Written on: 22/06/2010

Expedia.com is simply horrible! Not only does the website contain blatant misrepresentations, its customer service is totally incompetent. I just spent an hour with a represenative that didn't even understand English. The website had stated that the it was providing an "Expedia Extra" of "No additional hotel-imposed fees at check-in or check-out" if I booked a certain hotel for a certain range of days. However, when I tried to book it, it gave me a total based on the room rates and stated… Read Full Review

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★☆☆☆☆

“While booking my travel, I was asked if I wanted car...”

Written on: 20/06/2010

While booking my travel, I was asked if I wanted car insurance for my rental car. I assumed this would be handled through the rental company. I then agreed to the better insurance with the rental company and called expedia to cancel. I was told that the term and conditions said I couldn't cancel. Yet on the voucher it said no such thing in the terms and conditions. They lied. I was told that to cancel I would need to fax a copy of my bill to expedia. Why? I then tried to cancel one night… Read Full Review

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★☆☆☆☆

“BEWARE! I booked a hotel with Expedia two days before...”

Written on: 19/06/2010

BEWARE! I booked a hotel with Expedia two days before my trip. I booked by phone and was told the room was $269 per night. I booked the rooms. The day of the trip I went into Expedia to check out pictures of the hotel and saw that the rooms were offered at $129 per night. I called customer service and was told that room prices change all the time and there was nothing they could do. I reminded them of their commercial about getting the difference of the price for a room that changes price and… Read Full Review

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