Expedia Reviews - www.expedia.com

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★☆☆☆☆

“Here's part of an email that i sent them @ 05/05.Still...”

Written on: 15/05/2010

Here's part of an email that i sent them @ 05/05.Still No response!

You send me an email notification for a change in my flight today,05/05/10 @ 15.00 whilst traveling tomorrow @ 1735.The email was saying:
''We have received notice from xxx Airlines that they have:
* Cancelled 1 of your flights.
See your updated itinerary below. It's not necessary to call us to reconfirm your flight.''

So you send me an email instead of calling me ( ofcourse since email doesn't cost you anything at all!) one… Read Full Review

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★☆☆☆☆

“We bought flights online for two adults and our...”

Written on: 14/05/2010

We bought flights online for two adults and our 3months son through expedia for london to new york. confirmed email. "no need to contact". turned up at the airport and the airline said that expedia hadnt issued our sons ticket. then spent 1.5 hours on or mobile phones to them before being cut off with no answer. the only way of getting them to pick up the phone was to press the option to buy a new ticket. They eventually said that they couldnt issue the ticket at that stage. So we were forced… Read Full Review

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★☆☆☆☆

“I booked a hotel in a town 1 hour away - it was a...”

Written on: 10/05/2010

I booked a hotel in a town 1 hour away - it was a get-a-way weekend for myself and my husband. The day of our trip, tornados ripped through our state and immense flooding came. There was so much rain and flooding that the interstates were shut down and we could not get there. I called Expedia in the afternoon the day we were to leave to cancel, and was on the phone several times for over 2 hours with them. They had to contact the hotel, send a fax and try to get them to cancel. They kept… Read Full Review

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★☆☆☆☆

“This company is amongst the worst I have dealt with. I...”

Written on: 05/05/2010

This company is amongst the worst I have dealt with. I booked a holiday with them, only to find the confirmation email had the incorrect flight deatials. There call centre was rubbish and would not do anything to help and correspondence goes unanswered. Dont book with this company under any circumstances… Read Full Review

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★☆☆☆☆

“Bait and Switched by Expedia!!! ”

Written on: 04/05/2010 by rusty1234 (1 review written)

Bait and Switched by Expedia!!!
Just received a "coupon" from Expedia for 25% off here is what it said:

This rare offer is only on Expedia! Book your hotel
Vacation Packages | Hotels | Cars | Flights | Cruises | Activities | DEALS & OFFERS | Maps | Business Travel | Rewards
Las Vegas Expedia Steal!
Save an extra 25%
at select MGM MIRAGE properties
This email-exclusive offer is for our best available rates when you book by May 10.
Save 25% when you travel June 4 - August 31
Enter your… Read Full Review

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★☆☆☆☆

“poor service under a mask of nice talks never use...”

Written on: 03/05/2010

poor service under a mask of nice talks never use this servixe a GAIN… Read Full Review

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★☆☆☆☆

“The web site is good but if something goes wrong your...”

Written on: 27/04/2010 by VooDooWolfman (1 review written)

The web site is good but if something goes wrong your on your own !!!
Expedia don't want to know, thats if you can get though to the problems line. The booking line is answer very quickly but no other lines.
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★☆☆☆☆

“I booked through Expedia b/c I thought it was a good...”

Written on: 15/04/2010

I booked through Expedia b/c I thought it was a good deal. In the end is was slightly less but not sure it was worth the hassle. The itinerary that they sent us had incorrect information and I wasted time trying to get the information fixed. When booking the car rental, I had put in specific times according to our flight arrival and departure and the Expedia itinerary showed completely different pick up and drop off times for the car rental than from what I had requested. When I called… Read Full Review

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★☆☆☆☆

“If you're reading this then you're in luck. This is a...”

Written on: 12/04/2010

If you're reading this then you're in luck. This is a true believer in the quote " to good to be true" Expedia --- The worst in travel plans yet. My girlfriend and I booked a trip to St Thomas on april 5th 2010 and five times the agent told us it was all inclusive and nether the less the ads said the same. Surprisingly enough when we got there after a flight change and (mechanical difficulty) and a rocky ride from the airport to a resort that if your so use too fast track ---- Go there with… Read Full Review

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★☆☆☆☆

“Expedia has terrible customer services and I've tried...”

Written on: 10/04/2010

Expedia has terrible customer services and I've tried to use their services for business travel for an all in one solution and it has cost me close to $1000 in services that were never used. Such as hotel stays and airfare. The customer services reps explain that it's the clients fault and there will be no refunds. Traveling close to 10yrs for business travel they are the worst online travel agent to use. I used them for less than 3 weeks and closed my account and will loose money on travel… Read Full Review

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M Las's Comment

Written on: 19/04/2010

I found this review very helpful because...it has comforted me in my idea that expedia.co.uk has a really bad customer service.

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★★★★☆

“Please note that I have ONLY used Expedia to book...”

Written on: 29/03/2010 by Donatella98 (2 reviews written)

Please note that I have ONLY used Expedia to book flights - hotels, cars etc are not included in this review.

I have used Expedia to book flights many times (probably 10ish return flights) over the past few years and every time I have been happy with it. It is a good tool to search for the cheapest light and it often has discounts you can't find from the airlines' websites. The one time I booked a trans-atlantic flight (London to NYC), they kept changing the flight times. But other than that… Read Full Review

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★☆☆☆☆

“I booked a ticket on LOT Polish Airlines, which I had...”

Written on: 24/03/2010

I booked a ticket on LOT Polish Airlines, which I had to cancel the day before departure. It was then I learned that I had to pay 50% penalty. I expected a penalty, but this was pretty outrageous. The worst part was that this information was not available when I bought the ticket. I didn't check it in advance, but when I insisted the agent find the exact wording it took her 20 minutes to dig through links and fine print. The link she used wasn't even avaailable when I purchased the ticket… Read Full Review

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★☆☆☆☆

“Go through your bank statements and check whether...”

Written on: 21/03/2010

Go through your bank statements and check whether Expedia has charged you more if you don't want to lose your money!

I have been over-charged GBP460 by them withouth being told… Read Full Review

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★☆☆☆☆

“Complete and utter rip-off merchants. I booked a...”

Written on: 10/03/2010

Complete and utter rip-off merchants. I booked a holiday to Hong Kong at a cost of £1,742. Just 24hrs later, I decided I wanted to change the flights for this package holiday, as they would be connecting in Bangkok and Dubai, destinations with terrorist warnings in place and extremely harsh and corrupt airport immigration policies. I requested direct flights and was told that the easiest and cheapest way to do this would be to cancel the whole trip. I was informed that the airline would charge… Read Full Review

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★★★★★

“Booked through Expedia for our February 2010 vacation....”

Written on: 09/03/2010

Booked through Expedia for our February 2010 vacation. Had no problem, even when the airline merged, Expedia kept us up to date on all the flight number changes.
They responded immediately to any queries I made & found them to be very helpful.
Found the site very easy to use & would definitely recommend them to our friends & use to book our next trip… Read Full Review

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★☆☆☆☆

“Tried to book vacation package to Cancun and after...”

Written on: 08/03/2010

Tried to book vacation package to Cancun and after going thru the entire process of choosing flights and hotels, at the end, it said that the flights are not available. I chose different flights and it's the same thing. I came back the next day and did the same thing and the same flights are still listed as available, but at checkout they wouldn't book it because the flights are not available. We called Expedia customer service, and went thru the entire itinerary and at the end, it was the same… Read Full Review

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★☆☆☆☆

“COSTUMER BE AWARE!!! SCAM FROM EXPEDIA ”

Written on: 08/03/2010 by trooper108 (1 review written)

COSTUMER BE AWARE!!! SCAM FROM EXPEDIA
They promise a $25 gift card when we booked a hotel just before thanksgiving 2009 and never came and when we called last January, they apologized and promise to issue $ 100 coupon that can be used for future reservation with no restrictions and yesterday (March 06, 2010) when we tried to make hotel reservation and use that coupon, they said that we only have $50 coupon and only valid for certain hotel!!! which is a lot more expensive even with that… Read Full Review

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★☆☆☆☆

“The customer service of Expedia is terrible! If you...”

Written on: 06/03/2010

The customer service of Expedia is terrible! If you run into problems they will not help you at all. After 5 hours on the phone talking to 5 different people, all I got was the phone number for the airline's customer service people! I have traveled using Expedia several times before. This was the 1st time I needed to use their 1-800 number. My flight was canceled due to weather. I called their number to find a solution. The agent on the other end told me that they would cancel my ticket if I… Read Full Review

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★★☆☆☆

“I used Expedia for many years and everything was more...”

Written on: 02/03/2010

I used Expedia for many years and everything was more or less ok. There prices were rather competitive (not always though). They stored mine and my family members' info, so it helped to expedite the booking. Several times prices jumped when I tried to book a flight but it used to happen during the booking process before I hit the "Buy" button and I had a choice either to go with a higher price or just drop the whole thing. But yesterday I had a really bad experience. A day before I booked… Read Full Review

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★☆☆☆☆

“BE CAREFUL!!!!! DO NOT GIVE THEM YOUR CREDIT CARD...”

Written on: 01/03/2010

BE CAREFUL!!!!! DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION!!! They tell you they need your credit card just to hold the reservation, and will ONLY charge your card after you confirm your trip....BUT, once they get your credit card information, they keep billing the card for the FULL AMOUNT of the trip even after you tell them you decided not to book with them!!! It took over 3.hrs to get a live person on the phone to reverse the charges. They DID reverse the credit card charges, BUT a… Read Full Review

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Leeleelee's Comment

Written on: 21/03/2010

I found this review very helpful because the same thing happend to me!
<br/>never use expedia again, not secure. I had to ring my bank telling them never allow payments to expedia. terrible!

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