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Written on: 14/02/2007 by patnash (1 review written)
Expedia is a rip-off!
The last thing a weary traveler needs is botched accomodation reservations when arriving for a late check in guaranteed reservation. Beware! This is something that can really leave a bad taste on your whole vacation!
Expedia's level of incompetence, lack of communication, unwillingness to help and follow-up was so terrible, that it's still hard to believe.
I will never deal with this corporation again and now you've been warned, so beware! The risk is really not… Read Full Review
Written on: 11/02/2007 by Surfrider21 (1 review written)
I booked an airfare to Italy via Expedia.com. The paper ticket was shipped Express mail on January 9th and promised for a 3-5 business day delivery. The tickets never showed up after 3 weeks wait. Expedia told me to chase it up with the airline and refused responsibility. The airline made me pay for an entirely new ticket. After the trip, I contacted Expedia again and they still refused to give me a refund. They want me to file a lost ticket claim with the airline. Today Feb 11th, the Express… Read Full Review
Written on: 01/02/2007 by ckemphert (1 review written)
Awful Expedia Recommended Hotel Experience!!!
Did you know that when you book through Expedia you get the"run of the house" in hotels availabilities.... At least that what the clerk at the hotel desk said while trying to explain why the room we were paying good money for was so disgusting... Very Disappointed... We had to check out and book another decent hotel nearby. When we contacted Expedia to explain how troublesome they experience was - they regrettably declined to provide a refund or… Read Full Review
Written on: 24/01/2007 by kozilek (1 review written)
I booked a hotel for 2 nights in Santa Clare, CA. The hotel didn't honor the reservation. I have forever been put on hold when calling Expedia to try to get our money back… Read Full Review
Written on: 16/12/2006 by mad dad (1 review written)
I booked a Christmas week in Waikiki six months ago. A couple of days later I upgraded after reading about hotel construction. Expedia was happy to take my money and confirm my itinerary but never bothered to notify the hotel. Now a week before our Christmas vacation I check with the hotel and find I have been allocated a city view with a king size bed. I'm travelling with two teenagers. Not the holiday I paid for. The attitude from Expedia was - so sad too bad.
Advice, stay well clear of… Read Full Review
Written on: 16/11/2006 by claremcginley (1 review written)
I booked and paid for a night's stay in a hotel in Spain through Expedia. When we arrived at the hotel, they did not have a note of our booking. I spent almost two hours on the phone to Expedia (who refused to call me back), and they eventually offered us a hotel 15 miles out of town at twice the price. I said that was unacceptable and we headed back.
8 weeks later I am still waiting for a refund. I have been told that Expedia confirm with their customer before confirming with the hotel. This… Read Full Review
Written on: 21/10/2006 by paulmcm6 (1 review written)
Despite several frustrating email requests for assurance on flight arrangements, they managed to contradict themselves, and ultimately fail to do what they had confirmed they would do, therefore leaving me spending two hours at departure, with an increasingly distressed family sorting out payment of tickets they had confirmed were booked and paid for. To complete the picture a letter of complaint was not responded to, despite being both sent and faxed to Expedia (you can't enter into a… Read Full Review
Written on: 25/09/2006 by qualo99 (1 review written)
They agreed immediately they were in the wrong charging me for 2 tickets, yet they gave very little info to me about a refund blaming the airline - i.e. they should have refunded me immediately and got the money back off the airline themselves as it was their mistake… Read Full Review
Written on: 10/09/2006 by ken98045 (1 review written)
I had a reservation with Expedia for this weekend. I changed the reservation the day before the flight to one week later. They charged me an extra $50 for the change, plus an extra $46 for the flight. They sent me a confirmed itinerary. Four days later (after I already missed the original flight) they called me on the phone and said that there was an increase in the flight fare, and they "cannot issue the ticket without an extra $xxx". What kind of business practices is this?… Read Full Review
Written on: 09/09/2006 by Hotel Expert (1 review written)
Expedia doesn't have the best deals on the web and the prices quoted, when first shown, are not necessary the final price. Plus there is an extra booking fee. For what?… Read Full Review
Written on: 04/09/2006 by chiawen (1 review written)
I bought 4 tickets to Paris thru Expedia. It the was biggest mistake in my travel life. They didn't offer me child discount. If I had booked the trip thru Travelocity, I could have saved more than 300 dollars with 2 child tickets. I wrote and called Expedia about this, they told me there was nothing they could do. I tried to explain to them their website does not give any child discount which mislead you to believe that child discount does not exist. Their unwillingness to fix the situation… Read Full Review
Written on: 29/08/2006 by Twisteddog (2 reviews written)
I booked 6 tickets with Expedia to Florida, and needed the party to sit together as there were young children travelling. I couldn't pick the seats online, so I needed to talk to an operator. I was told there was a £10 booking fee, which was also stated on the website. That was fine, so I agreed to go ahead. When my credit card statement came through Expedia had doubled the admin fee to £20, so I have paid £120 extra for booking over the phone. Expedia deny adding any money on, saying I was… Read Full Review
Written on: 04/07/2006 by askotala (1 review written)
We ended up paying even more by booking with Expedia, than it would have actually cost us if we would have purchased it directly through the airline. Expedia's customer service is extremely poor… Read Full Review
Written on: 03/07/2006 by mccl (1 review written)
The story on Expedia is too long and too gruesome to relate in detail. Confirmed reservations that weren't confirmed, "E" tickets that couldn't be picked up without paper tickets that couldn't be issued and a $100 fee for the fictional paper tickets. Total incompetence and flat-out lies from literally every person we spoke to, and there were a lot of calls!
… Read Full Review
Written on: 24/06/2006 by abanazer (1 review written)
Expedia are probably OK if all goes well. The problem is they clearly don't know that current research proves that a customer who has had a problem that a company then has fixed is MORE loyal than a customer who never had a problem. As the owner of a business training company, I now use this event to show how not to treat customers in the competitive world of 2006… Read Full Review
Written on: 26/04/2006 by elf7 (2 reviews written)
I had a very bad experience with Expedia some weeks ago. I had booked two flight tickets, but early in the morning on the flight day, I realised at the airport that there were no such tickets booked for me! I barely and expensively found another ticket, and later wrote to Expedia about this issue, but of course, they did their best not to answer my questions. I called Expedia, but it seems that staff are educated to not offer support! First of all, although I informed them that I am not a… Read Full Review
Written on: 18/04/2006 by GreenOcean (1 review written)
I had an incredibly stressful and frustrating experience with Expedia.
I have just spent the entire weekend trying to book a hotel and flight with Expedia. For the past few years I have always booked via internet travel sites, and I have not stepped near a high street travel agency. Dealing with Expedia was honestly the worst, most frustrating experience I have ever had with an internet travel company.
1. This company only excepts credit cards, which is fair enough. However, they only tell… Read Full Review
Written on: 13/04/2006 by htm in CA (1 review written)
Our family was stuck in Manzinillo Mexico due to Aero California being grounded while we were on vacation. We called Expedia since they were the ones we went through to purchase our package. They told me that my family needed to buy brand new return tickets home if we wanted to get back to the US safely. We did so, thinking that it was the best thing to do at the time. Were told when we got to the airport that Expedia had never paid, and our reservations were cancelled. We were stuck at an… Read Full Review
Written on: 10/04/2006 by jeza (1 review written)
I've had some poor experiences with Expedia (www.expedia.com), on the third morning of my trip I was presented with a bill for breakfast 30 euros per day, even though we had all relevant paperwork there was nothing in it to prove that we were B&B, nothing in it to prove we weren't either, just not mentioned (although the mini bar & phone calls were). This is the second time this has happened with Expedia their service is shoddy and I always feel like the poor relation whenever I travel with… Read Full Review
Written on: 19/03/2006 by jbdpramod (1 review written)
Never book services like ground transportaions/shows etc from Expedia. I booked ground transportation by Coach USA in Las Vegas and they never turned up to pick me up from hotel. I had to wait for an hour and then rush for taxi which cost me a lot and reached airport barely in time. Expedia refused to refund that and said that it's not responsible… Read Full Review
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