Expedia Reviews - www.expedia.com

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★☆☆☆☆

“COSTUMER BE AWARE!!! SCAM FROM EXPEDIA ”

Written on: 08/03/2010 by trooper108 (1 review written)

COSTUMER BE AWARE!!! SCAM FROM EXPEDIA
They promise a $25 gift card when we booked a hotel just before thanksgiving 2009 and never came and when we called last January, they apologized and promise to issue $ 100 coupon that can be used for future reservation with no restrictions and yesterday (March 06, 2010) when we tried to make hotel reservation and use that coupon, they said that we only have $50 coupon and only valid for certain hotel!!! which is a lot more expensive even with that… Read Full Review

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★☆☆☆☆

“The customer service of Expedia is terrible! If you...”

Written on: 06/03/2010

The customer service of Expedia is terrible! If you run into problems they will not help you at all. After 5 hours on the phone talking to 5 different people, all I got was the phone number for the airline's customer service people! I have traveled using Expedia several times before. This was the 1st time I needed to use their 1-800 number. My flight was canceled due to weather. I called their number to find a solution. The agent on the other end told me that they would cancel my ticket if I… Read Full Review

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★★☆☆☆

“I used Expedia for many years and everything was more...”

Written on: 02/03/2010

I used Expedia for many years and everything was more or less ok. There prices were rather competitive (not always though). They stored mine and my family members' info, so it helped to expedite the booking. Several times prices jumped when I tried to book a flight but it used to happen during the booking process before I hit the "Buy" button and I had a choice either to go with a higher price or just drop the whole thing. But yesterday I had a really bad experience. A day before I booked… Read Full Review

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★☆☆☆☆

“BE CAREFUL!!!!! DO NOT GIVE THEM YOUR CREDIT CARD...”

Written on: 01/03/2010

BE CAREFUL!!!!! DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION!!! They tell you they need your credit card just to hold the reservation, and will ONLY charge your card after you confirm your trip....BUT, once they get your credit card information, they keep billing the card for the FULL AMOUNT of the trip even after you tell them you decided not to book with them!!! It took over 3.hrs to get a live person on the phone to reverse the charges. They DID reverse the credit card charges, BUT a… Read Full Review

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Leeleelee's Comment

Written on: 21/03/2010

I found this review very helpful because the same thing happend to me!
<br/>never use expedia again, not secure. I had to ring my bank telling them never allow payments to expedia. terrible!

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★☆☆☆☆

“Booked through expedia. Had a very very bad...”

Written on: 27/02/2010

Booked through expedia. Had a very very bad experience. You can never reach their customer service representative. The site says no booking or cancellation fees, but eventually you end up paying a very high cancellation fee with the airlines… Read Full Review

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Carlqwerty's Comment

Written on: 19/03/2010

i work for expedia.co.uk and expedia do not have any cancelation or changes charges, but the airline do which we may have to pass on. its all in the terms and conditions if you read before booking. Thats why its better to ring up and book through an agent because they will read you all the relavent ts and cs. If you also book a flight no matter which company it is they will only refund you taxes which is very little, all flights are non refundable and thats the airline saying that not expedia

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★☆☆☆☆

“Their customer service should have a name change:...”

Written on: 26/02/2010

Their customer service should have a name change: customer disservice.

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★☆☆☆☆

“I would never recommend this agency to anyone. I have...”

Written on: 25/02/2010 by Insolventnonentity (2 reviews written)

I would never recommend this agency to anyone. I have had several nightmare bookings with Expedia which were never resolved. I lost my money and loads of time and I have learnt my lesson now. Never use them again.

The first involved a hotel room booking at a Hotel that did not exist !! The Ramada was taken over by a no name brand and I found out when I arrived that I was going to stay in a filthy smokers room (I thought I was getting a 4 star nonsmoking room at the Ramada Inn). No refund. Told… Read Full Review

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★☆☆☆☆

“I will never EVER use Expedia again. I booked tickets...”

Written on: 23/02/2010

I will never EVER use Expedia again. I booked tickets for Disney Resort Paris for September 2010 and only after making a payment you will receive a link to print off a voucher on which you are told that this voucher is only valid for 6 months!!! This information the customer should get before purchasing anything!! Now it is not even possible to cancel anything!!!
This is just simply daylight robbery and the customer care team doesn't do anything to solve this problem. So, no more Expedia for me… Read Full Review

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★★★☆☆

“Ephesus Tour ”

Written on: 21/02/2010 by traveltoplanet (2 reviews written)

Ephesus Tour

Admire the spectacular ancient sights of Ephesus, site of one of the "Seven Wonders of the Ancient World". The Commercial, Religious and Social Center of Antiquity, Ephesus is full of spectacular ruins such as Fountains of Trojan, Polio, The Temples of Hadrian and Domition, Library of Celsius, Bouloterion and the Great Theatre.

Visit Ephesus which is known to be Commercial, the Religious and Social Center of Antiquity, and one of the highlights of any visit in Turkey. With the… Read Full Review

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★☆☆☆☆

“I will never use Expedia again. I usually book through...”

Written on: 19/02/2010

I will never use Expedia again. I usually book through Orbitz and, for the most part, I have a pretty smooth experience, but I decided to use Expedia because a) I thought it was pretty much the same, albeit with a poorly designed user interface, b) because I wanted to get ThankYou points (through Citibank) for the purchase.

I'm glad I got the points, and the price was pretty good (though not different than I could have got through Orbitz), but the experience has been horrible. My hotel room… Read Full Review

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★☆☆☆☆

“This website pprice promise is not living up to its...”

Written on: 16/02/2010

This website pprice promise is not living up to its promise. I found another price thats way lower than their advertised price on booking.com. So, i called them up. The condition said "if price is displayed in nz dollars" So i booking.com showed the nz dollar amt. Then the customer rep said because i will ultimately not be charged in nz dollar, i can't claim it. She said that because i will be charged euros, tehy dont know the exchange rate. How crazy is that? If i am charged euro, credit card… Read Full Review

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★☆☆☆☆

“As my experiance do not use Expedia. For hotel better...”

Written on: 16/02/2010 by sujyo1 (1 review written)

As my experiance do not use Expedia. For hotel better call hotel direct to get deal… Read Full Review

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★☆☆☆☆

“I checked out of my motel a day early. It has taken a...”

Written on: 16/02/2010

I checked out of my motel a day early. It has taken a week and nearly 3.5 hours on hold to get a refund. I was hung up on twice. There is no excuse for this. I will never use expedia again. They contacted the motel and confirmed that I had checked out early. But since the motel manager was unavailable they refused to process a refund. So I had to keep calling until I could call when a manager was present. They have yet to send an updated bill (as they promised they would) for me to take to my… Read Full Review

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★☆☆☆☆

“Can't get through to speak with customer service. Not...”

Written on: 12/02/2010

Can't get through to speak with customer service. Not what I expected. I really want propt response when I attempt to contact a service provider. Unless this changes in the future I'll try to stay away from Expedia… Read Full Review

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★☆☆☆☆

“I booked a flight for my daughter and friend with...”

Written on: 09/02/2010

I booked a flight for my daughter and friend with Expedia. Long story short. I booked them to come home on Wed. the day before she was to come home I called airline to confirm, they should her coming home on Friday. My itenerary and confirmation showed Wed. Bottom line it cost me another $1100.00+ to get flight changed to correct date I had booked and Expedia blames it on airline which is not true they had nothing to do with the booking. I booked and paid Expedia. I will never use them… Read Full Review

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★☆☆☆☆

“because of weather (blizzard conditions-airline...”

Written on: 06/02/2010

because of weather (blizzard conditions-airline canceled our flight) we were not able to stay at a hotel in philadelphia, pa on feb 6, 2010.
Called the hotel to let them know of our situation. Called expedia to let them know of our situation. Still having to pay for the room we are UNABLE to use. I WILL NEVER USE THIS SERVICE EVER EVER AGAIN. or travelaucity. tired of being run around and told that we must pay for things out of our control. I will book my own flights and hotels from now on… Read Full Review

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Bigt 41 Cart's Comment

Written on: 21/05/2010

I found this review very helpful because... i was going to book my holiday with expedia but after reading all the reviews i will be looking for an other company thanks .

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★☆☆☆☆

“Expedia! I needed to change 2 letters on the name of...”

Written on: 25/01/2010

Expedia! I needed to change 2 letters on the name of a flight I booked due to a slight spelling mistake. This cost be £30, plus a 2/3 hour phone call on a premium number. The airline told me they had no problems with the name change and that it was donw to expedia as I booked through them. Expedia made a huge thing out of it. I ended up spending 2/3 hours on a premium phone numer. There customer service and processes are terrible and would keep me on hold for 15-30mins at a time for them… Read Full Review

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★☆☆☆☆

“I booked a flight for my sister-in-law. The day she...”

Written on: 20/01/2010

I booked a flight for my sister-in-law. The day she flew to my house was correct. I didn't know her return flight day was wrong until after a week. She had come as my husband had just passed away. So, I was busy during funeral arrangements. They refused to make it right saying I should have read the email earlier. We had to pay almost full flight price the airline to get the right date! OMG do not use them! When I called them they first said OH we couldn't make such a mistake. Then it was well… Read Full Review

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★☆☆☆☆

“Expedia passed my credit card information to some...”

Written on: 19/01/2010

Expedia passed my credit card information to some third party vendor and I received a charge to my credit card without ever giving my credit card info to that third party... I don't feel my personal information is safe with Expedia so I closed the account and will never use them again… Read Full Review

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★★★★★

“Although we don't use them exclusively, we have booked...”

Written on: 13/01/2010

Although we don't use them exclusively, we have booked flights and hotels through Expedia numerous times now and have always been satisfied with the results. An Expedia service rep in Canada was particularly helpful on the occasion when, having missed a flight, the airline was going to cancel our entire ticket of a multi-destination trip. That situation left me with some serious concerns about the service provided by this large European carrier and in gratitude to Expedia's service rep… Read Full Review

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