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Written on: 12/04/2010
If you're reading this then you're in luck. This is a true believer in the quote " to good to be true" Expedia --- The worst in travel plans yet. My girlfriend and I booked a trip to St Thomas on april 5th 2010 and five times the agent told us it was all inclusive and nether the less the ads said the same. Surprisingly enough when we got there after a flight change and (mechanical difficulty) and a rocky ride from the airport to a resort that if your so use too fast track ---- Go there with… Read Full Review
Written on: 10/04/2010
Expedia has terrible customer services and I've tried to use their services for business travel for an all in one solution and it has cost me close to $1000 in services that were never used. Such as hotel stays and airfare. The customer services reps explain that it's the clients fault and there will be no refunds. Traveling close to 10yrs for business travel they are the worst online travel agent to use. I used them for less than 3 weeks and closed my account and will loose money on travel… Read Full Review
Written on: 29/03/2010 by Donatella98 (2 reviews written)
Please note that I have ONLY used Expedia to book flights - hotels, cars etc are not included in this review.
I have used Expedia to book flights many times (probably 10ish return flights) over the past few years and every time I have been happy with it. It is a good tool to search for the cheapest light and it often has discounts you can't find from the airlines' websites. The one time I booked a trans-atlantic flight (London to NYC), they kept changing the flight times. But other than that… Read Full Review
Written on: 24/03/2010
I booked a ticket on LOT Polish Airlines, which I had to cancel the day before departure. It was then I learned that I had to pay 50% penalty. I expected a penalty, but this was pretty outrageous. The worst part was that this information was not available when I bought the ticket. I didn't check it in advance, but when I insisted the agent find the exact wording it took her 20 minutes to dig through links and fine print. The link she used wasn't even avaailable when I purchased the ticket… Read Full Review
Written on: 21/03/2010
Go through your bank statements and check whether Expedia has charged you more if you don't want to lose your money!
I have been over-charged GBP460 by them withouth being told… Read Full Review
Written on: 10/03/2010
Complete and utter rip-off merchants. I booked a holiday to Hong Kong at a cost of £1,742. Just 24hrs later, I decided I wanted to change the flights for this package holiday, as they would be connecting in Bangkok and Dubai, destinations with terrorist warnings in place and extremely harsh and corrupt airport immigration policies. I requested direct flights and was told that the easiest and cheapest way to do this would be to cancel the whole trip. I was informed that the airline would charge… Read Full Review
Written on: 09/03/2010
Booked through Expedia for our February 2010 vacation. Had no problem, even when the airline merged, Expedia kept us up to date on all the flight number changes.
They responded immediately to any queries I made & found them to be very helpful.
Found the site very easy to use & would definitely recommend them to our friends & use to book our next trip… Read Full Review
Written on: 08/03/2010
Tried to book vacation package to Cancun and after going thru the entire process of choosing flights and hotels, at the end, it said that the flights are not available. I chose different flights and it's the same thing. I came back the next day and did the same thing and the same flights are still listed as available, but at checkout they wouldn't book it because the flights are not available. We called Expedia customer service, and went thru the entire itinerary and at the end, it was the same… Read Full Review
Written on: 08/03/2010 by trooper108 (1 review written)
COSTUMER BE AWARE!!! SCAM FROM EXPEDIA
They promise a $25 gift card when we booked a hotel just before thanksgiving 2009 and never came and when we called last January, they apologized and promise to issue $ 100 coupon that can be used for future reservation with no restrictions and yesterday (March 06, 2010) when we tried to make hotel reservation and use that coupon, they said that we only have $50 coupon and only valid for certain hotel!!! which is a lot more expensive even with that… Read Full Review
Written on: 06/03/2010
The customer service of Expedia is terrible! If you run into problems they will not help you at all. After 5 hours on the phone talking to 5 different people, all I got was the phone number for the airline's customer service people! I have traveled using Expedia several times before. This was the 1st time I needed to use their 1-800 number. My flight was canceled due to weather. I called their number to find a solution. The agent on the other end told me that they would cancel my ticket if I… Read Full Review
Written on: 02/03/2010
I used Expedia for many years and everything was more or less ok. There prices were rather competitive (not always though). They stored mine and my family members' info, so it helped to expedite the booking. Several times prices jumped when I tried to book a flight but it used to happen during the booking process before I hit the "Buy" button and I had a choice either to go with a higher price or just drop the whole thing. But yesterday I had a really bad experience. A day before I booked… Read Full Review
Written on: 01/03/2010
BE CAREFUL!!!!! DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION!!! They tell you they need your credit card just to hold the reservation, and will ONLY charge your card after you confirm your trip....BUT, once they get your credit card information, they keep billing the card for the FULL AMOUNT of the trip even after you tell them you decided not to book with them!!! It took over 3.hrs to get a live person on the phone to reverse the charges. They DID reverse the credit card charges, BUT a… Read Full Review
Written on: 27/02/2010
Booked through expedia. Had a very very bad experience. You can never reach their customer service representative. The site says no booking or cancellation fees, but eventually you end up paying a very high cancellation fee with the airlines… Read Full Review
Written on: 26/02/2010
Their customer service should have a name change: customer disservice.
… Read Full Review
Written on: 25/02/2010 by Insolventnonentity (2 reviews written)
I would never recommend this agency to anyone. I have had several nightmare bookings with Expedia which were never resolved. I lost my money and loads of time and I have learnt my lesson now. Never use them again.
The first involved a hotel room booking at a Hotel that did not exist !! The Ramada was taken over by a no name brand and I found out when I arrived that I was going to stay in a filthy smokers room (I thought I was getting a 4 star nonsmoking room at the Ramada Inn). No refund. Told… Read Full Review
Written on: 23/02/2010
I will never EVER use Expedia again. I booked tickets for Disney Resort Paris for September 2010 and only after making a payment you will receive a link to print off a voucher on which you are told that this voucher is only valid for 6 months!!! This information the customer should get before purchasing anything!! Now it is not even possible to cancel anything!!!
This is just simply daylight robbery and the customer care team doesn't do anything to solve this problem. So, no more Expedia for me… Read Full Review
Written on: 21/02/2010 by traveltoplanet (2 reviews written)
Admire the spectacular ancient sights of Ephesus, site of one of the "Seven Wonders of the Ancient World". The Commercial, Religious and Social Center of Antiquity, Ephesus is full of spectacular ruins such as Fountains of Trojan, Polio, The Temples of Hadrian and Domition, Library of Celsius, Bouloterion and the Great Theatre.
Visit Ephesus which is known to be Commercial, the Religious and Social Center of Antiquity, and one of the highlights of any visit in Turkey. With the… Read Full Review
Written on: 19/02/2010
I will never use Expedia again. I usually book through Orbitz and, for the most part, I have a pretty smooth experience, but I decided to use Expedia because a) I thought it was pretty much the same, albeit with a poorly designed user interface, b) because I wanted to get ThankYou points (through Citibank) for the purchase.
I'm glad I got the points, and the price was pretty good (though not different than I could have got through Orbitz), but the experience has been horrible. My hotel room… Read Full Review
Written on: 16/02/2010
This website pprice promise is not living up to its promise. I found another price thats way lower than their advertised price on booking.com. So, i called them up. The condition said "if price is displayed in nz dollars" So i booking.com showed the nz dollar amt. Then the customer rep said because i will ultimately not be charged in nz dollar, i can't claim it. She said that because i will be charged euros, tehy dont know the exchange rate. How crazy is that? If i am charged euro, credit card… Read Full Review
Written on: 16/02/2010 by sujyo1 (1 review written)
As my experiance do not use Expedia. For hotel better call hotel direct to get deal… Read Full Review
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