Expedia Reviews - www.expedia.com

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★☆☆☆☆

“Overcharged, refund held back”

Written on: 02/06/2016 by Stacy241 (1 review written)

***Update 2nd June*** After waiting over 8 weeks for a refund, I contacted the airline who Expedia say have my money. The airline informed me that Expedia have the money as the airline processes refunds in 3-5 working days, not the 2-12weeks that Expedia claim. I was advised to consider using the small claims court or at least contact the Airline Ombudsman. So it seems Expedia are lying and hanging onto the money for as long as possible, blaming any hold ups on the airline who have already… Read Full Review

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★☆☆☆☆

“NEVER USE EXPEDIA”

Written on: 29/05/2016 by Nathalyk212 (1 review written)

All is well with Expedia until they mess something up on your booking and then you have to spend 5 hours trying to get it fixed to be told that $800.00 of your money will be held up for 5-10 business days and they are only willing to compensate a $50.00 credit to be used for a future booking for the time and inconvenience. Customer service was terrible and not understanding at all. They showed absolutely no remorse for their mistake of booking my reservation three times instead of once. They at… Read Full Review

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★☆☆☆☆

“Worst Customer Service Experiece of my LIFE! ”

Written on: 25/05/2016 by CashEaton374 (1 review written)

They have the worst customer service I have ever experienced. They left me on hold for FOUR, I repeat FOUR hours, and kept transferring me to one supervisor to the next only to be told that I would have to pay $200 ( as much as my ticket originally cost) to make a correction to my ticket ( there was a misspelling). They didn't tell me there would be a fee at the beginning of the call, but after hours of waiting on hold. They were rude, unfriendly and extremely emphatic to my situation. I will… Read Full Review

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★☆☆☆☆

“The worst travel agent ever!!”

Written on: 23/05/2016 by SharonTrotter (1 review written)

Booked a family holiday to Florida and tried to access our flight/car hire details online. Despite numerous attempts to access our itinerary using the 'guest' logon it was not possible. The 'customer support' was very limited and failed to provide a solution. The booking shows up on our credit card so the transaction has definitely gone through. With Expedia refusing to acknowledge our emails we are now trying desperately to find our tickets / details through the airlines and car hire… Read Full Review

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★☆☆☆☆

“Expedia Customer Service ”

Written on: 22/05/2016 by Lolai1963 (1 review written)

The Expedia customer service group is not only incompetent but very unprofessional! I spent 3 hours one phone (90% on hold)with a representative and 2 supervisors trying to get confirmation for aspects our trip to Hawaii. It seems that Expedia (or Diamond Head Vacations) lost our part of our reservations, both blames the other! Absolutely no one there knew what to do or where to look, I have an itinerary number and a receipt for charges but where did it go? OMG how sad, here is a prime… Read Full Review

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★☆☆☆☆

“No Customer Service”

Written on: 17/05/2016 by kuMyrick482 (1 review written)

Expedia customer service is non-existent if you need them to correct anything. I was trying to book 2 rooms in Venice and the website would not allow me to have 1 with two twins and 1 with a queen. So I called them. The customer service representative, whose first language was not English, was happy to process the order in two transactions as that is the only way the system could handle it. Well he typed my email address with one letter wrong. The result was that I did not get a confirmation or… Read Full Review

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★☆☆☆☆

“Booo”

Written on: 17/05/2016 by trBrown105 (1 review written)

I had just booked a flight for 2 and a hotel within about 24 hours and I called to try to cancel the flight, but keep the hotel. They gave me 3 different answers (1. yes you can and get a credit for the amount of the tickets, that would have to used within a year. 2. I can't cause the airline would refund. 3. I could but would not get refunded the full amount and the amount would be on a gift card for the price of $200). What is wrong with these answers. So I called the airline and they said… Read Full Review

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★☆☆☆☆

“I am disabled and was trying to book a room in...”

Written on: 07/05/2016 by Potter207 (1 review written)

I am disabled and was trying to book a room in Albuquerque, NM. I told then that I needed a room on the first floor or an elevator and absolutely needed a walk in shower. I emphasized it several times. They told me I could go to the Travel Lodge on 2500 University Ave. and the room was on the first floor and had the walk in shower. I wanted to verify it by talking to a rep at the Travel Lodge to verify the walk in shower. I was refused to e connected to a rep at the hotel and again assured… Read Full Review

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★☆☆☆☆

“Cannot be trusted”

Written on: 05/05/2016 by Haileea71 (1 review written)

I tried to book my flights with expedia for a recent trip to central America. The website crashed at the payment stage and I received a message stating that the payment failed. As no confirmation came through, I decided to try again directly with the airline and successfully purchased my flights. However, 30 minutes later, I received an email confirmation from Expedia, who had apparently taken my money after all. The call centre agent could not understand this as the confirmation "ALWAYS… Read Full Review

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★★★☆☆

“Making reservations with a clear understanding”

Written on: 27/04/2016 by twoticos (1 review written)

My wife and I recently made a reservation at a top rated (5*) hotel in Vienna, Austria. The cancellation policies were not clear, and were so recondite that I had to rely on my 50 yrs of travel and booking. The day after I made the reservation, I noted that there was an interference with our itinerary. I tried to cancel but the manager has steadfastly refused a refund or change. I was told that it had nothing to do with the hotel but with expedia. In all my years of travel, I have never… Read Full Review

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★☆☆☆☆

“TERRIBLE. ”

Written on: 21/04/2016 by Irvinq136 (1 review written)

Booked return flights through website with insurance, problem with payment which meant only return flight had been purchased and with this there was a problem logging on to my itinerary. Had to go directly through airline to buy outbound flights and also confirm the return flights. Insurance bought through expedia is yet to be refunded. They even have the cheek to keep you on hold for hours on a number that charges, will definitely not be using EVER again and I hope that this company fails… Read Full Review

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★☆☆☆☆

“HORRBLE SERVICE”

Written on: 19/04/2016 by Mahoneyio168 (1 review written)

I would not use this service again even if it saved me a thousand dollars. They are terrible in after sale interface. The airline they chose for me cancelled the last leg of my trip.I was on the phone for over one (1) hour waiting to see if they could correct it an nothing happened. In addition, the airlines themselves, give the client all kinds of difficulties when they see a discounted ticket from Expedia. DO NOT USE EXPEDIA… Read Full Review

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★☆☆☆☆

“OMG JUST NO ”

Written on: 14/04/2016 by ElizaRussoItalian343 (1 review written)

Why can't I give them 0 stars? May, customer service supervisor, is not so much in to customer service. Expedia bundled 2 non stop flights together to me and sold it as a connecting flight with a layover. HOWEVER airline says it is not a connecting flight so I can not check any baggage straight thru!! I would have to get off the plane, try to pick up my baggage, recheck it on the next flight, pay baggage fees again, go thru security again and try to make the new flight- which is not connecting… Read Full Review

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★☆☆☆☆

“Dont Use Expedia”

Written on: 12/04/2016 by Fehlau (1 review written)

Expedia is probably one of the most unprofessional and misleading companies I have ever worked with. Despite the fact that I paid for travel protection, I paid more in total fees for less expensive flights than my original reservation, even when factoring in the additional cost of travel protection. When I did call to make a change to my travel day (because you cannot do that online), I was told that I had a $200 penalty for each ticketed flight. I had to tell them that I had paid for travel… Read Full Review

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★★☆☆☆

“Not the price that was quoted.”

Written on: 11/04/2016 by bcl2 (1 review written)

Because we had multiple travelers that we were trying to coordinate on one flight and at one hotel, we needed help with our booking. The online booking process didn't allow us to configure everything the way we needed to do it. The gentleman who helped us make the reservations was nice but every single portion: flight, hotel and car each came out to be higher priced that the posted amount online. It would have saved each of us over $110 to book directly with the airline and hotel, and the car… Read Full Review

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★☆☆☆☆

“Beware added fees on Bundled Deals! Not as good as...”

Written on: 10/04/2016

Do not book a bundled deal with British Airways on Expedia. We booked a bundled holiday, only to discover that we needed to 'confirm' seat arrangements with the airline. To reserve a seat prior to 24 hours before departure, British Airways required a 'fee' of $121 per person each way. Traveling with my daughter, I had no choice but to do this. I called Expedia to complain about their deceptive pricing information, and I was on hold for over almost two hours waiting for a manager. I finally… Read Full Review

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★★★★★

“REFUND ON HOTEL”

Written on: 09/04/2016 by wzMcLain136 (1 review written)

WE HAD BOOKED A ROOM ON EXPEDIA FOR OUR TRIP TO KENTUCKY, WE GOT A CALL FOR EXPEDIA TELLING US THAT OUR SUITE HAD MAINTANCE ISSUES AND THAT THEY AHD CHANGED OUR SUITE, I WAS INFROMED THAT IT WAS THE SAME SIZE AS THE OTHER SUITE WHEN WE GOT TO THE HOTEL IT WAS A SMALLER SUITE THAN THE ONE WE HAD BOOKED. IT WAS NICE BUT SMALL FOR THE PEOPLE WE HAD WITH US. THE STAFF AND THE HOILDAY INN IN GLASOW KY WAS SO NICE AND HELPFUL BUT THERE WHERE NO OTHER SUITES AVAILABLE,WHEN WE RETURNED HOME I CALLED… Read Full Review

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★☆☆☆☆

“Poor booking”

Written on: 06/04/2016 by JarrettGill273 (1 review written)

Just would like to say that we were not HAPPY by booking our trip from Edmonton to Hawaii with Expedia.... - we booked our trip in advance and received the last row seats (toilet) on the flight to Honolulu :), - we booked our trip in advance and received No seats and then the last row seats (toilet) on the flight to Edmonton :). Also we had to pay an extra fee in the hotel this time :) That was the worst trip... … Read Full Review

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★☆☆☆☆

“THE WORST! ”

Written on: 20/03/2016 by coralineryan (1 review written)

DO NOT BOOK WITH EXPEDIA. ANYTHING. EVER. I needed to shift a night's stay up one night--still staying the same # of nights, etc. The actual hotel was fine with the change. Expedia customer rep was rude from the outset. She was banging on her keyboard before I ever even stated my request. She started her discussion with "You are breaking your contract...." I usually never use 2nd party booking sites for this reason. I have no idea why I broke my own personal rule. Expedia is THE WORST… Read Full Review

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★☆☆☆☆

“Dobule booked me and won't give me my money back”

Written on: 20/03/2016

I booked a flight from SFO to Toronto return through Expedia. They double booked me for the same flight on same day! When i received my Visa bill and saw the double charge i called and was told (after 45 minutes) that I would have to deal with the situation directly with the airline as Expedia is "just a travel agency"! The rep also said that the Airline would just send me back to Expedia so basically i was out of luck! Seriously? I have since written a complain and called them again and all… Read Full Review

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