Enterprise Car Rental Reviews

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★★☆☆☆

“customers come second”

Written on: 18/11/2014

I rented from enterprise earlier in the year. Car was basically in good shape but had no parcel shelf which staff knew about but didn't tell me and their pick up service wasn't available that day due to staff shortages. Lack of a parcel shelf meant I couldn't park with luggage visible and was worried that I would be penalised because it was missing. After some discussion Enterprise offered a free upgrade with my next rental. I tried to rent from them in November and use their offer but found… Read Full Review

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Enterprisecares's Comment

Written on: 19/11/2014

Hello,
Thank you for alerting us to the service and vehicle upgrade difficulties you received. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please email us at Care[at]Enterprise[dot]com with the complete details. Include the exact rental location, your name & contact information, rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please place reference number 141118-002680 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Monitoring Coordinator
Enterprise

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★☆☆☆☆

“Damage claims to vehicle”

Written on: 17/11/2014 by Adolfor219 (1 review written)

Collected car, had a brief examination & signed rental agreement. On return staff member noticed "scuffing" on front spoiler. I know that no incident occurred during rental period. Cost me £100. Recommendations:- wear old clothes when collecting vehicle & take a mat to examine the sills, front spoiler, rear etc. Whatever the weather carry out your own detailed examination before signing rental agreement as on return, vehicle is examined with tooth comb, & subsequent alleged damage highlighted… Read Full Review

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Enterprisecares's Comment

Written on: 17/11/2014

Adolfor219,
Our team would be happy to assist you with this. Please email us at Care[at]Enterprise[dot]com with the materials requested above and reference number 141117-001863. Thank you.
Sincerely,
Carl
Social Monitoring Coordinator
Enterprise

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★☆☆☆☆

“Deposit not returnd after more than a month”

Written on: 16/11/2014 by BoytonJohn (1 review written)

Hired a small car via Holiday Autos from Enterprise at Argostoli Airport, Cephalonia in October for a week. Was charged €630 deposit which still hasn't been refunded after more than a month. No replies to e-mails. This means paying interest and currency conversion charges, which haven't been budgeted for and weren't explained at the outset. This is underhand to say the least. Staff at the airport were off hand and didn't even give me a map. The only thing that was ok was the car? Very poor… Read Full Review

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Enterprisecares's Response to BoytonJohn's Review

Written on: 17/11/2014

BoytonJohn,
Our team would be happy to assist you with this. Please email us at Care[at]Enterprise[dot]com with the materials requested above and reference number 141117-001784. Thank you.
Sincerely,
Carl
Social Monitoring Coordinator
Enterprise

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★★★★★

“Helpful staff and top 4x4”

Written on: 13/11/2014 by Deaddog (1 review written)

just taken the pathfinder back to Salford depo, ran me straight home with no fuss after signing the car off. All staff very friendly and helpful! The whole process went smoothly. The manager is obviously choosing staff wisely which is difficult to do nowadays… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 09/11/2014 by pmc2086278 (1 review written)

Only want to hire what is convenient for them. No interest in customers requirements. Whatever you ask there is always an excuse why you can't get it. Will not recommend them… Read Full Review

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Enterprisecares's Response to pmc2086278's Review

Written on: 13/11/2014

pmc2086278,
Our team would be happy to assist you with this. Please email us at Care[at]Enterprise[dot]com with the materials requested above and reference number 141113-002127. Thank you.
Sincerely,
Carl
Social Monitoring Coordinator
Enterprise

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★☆☆☆☆

“Be careful, be very very careful”

Written on: 08/11/2014 by 315Rhodes (1 review written)

Recently hired a van from Enterprise. Small amount of damage noted on side of van pointed out by the member of staff on collection and noted on hire agreement. No other damage apparent. Returned the vehicle after 24 hours having not left the vehicle unattended in a position where it could be damaged or involved in any incident whilst driving. On returning the vehicle the member of staff at Enterprise went immediately to the rear of the vehicle and pointed out a dent at the top of the rear… Read Full Review

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Enterprisecares's Comment

Written on: 13/11/2014

315Rhodes,
Our team would be happy to assist you with this. Please email us at Care[at]Enterprise[dot]com with the materials requested above and reference number 141113-002069. Thank you.
Sincerely,
Carl
Social Monitoring Coordinator
Enterprise

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★★★★☆

“Brilliant welcoming understanding ”

Written on: 05/11/2014 by EmmaNicole123 (1 review written)

I am very happy with kingslynn enterprise and the friendly service from the gentlemen who drove us home very chatty and make us feel comfortable and very welcomed in to the car I would 100% use enterprise again :)… Read Full Review

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★★★★★

“Very happy with service”

Written on: 30/10/2014 by jeaneds (4 reviews written)

Hired a car for 9 days from Enterprise at Nimes Airport France.Very efficient service from airport desk where contract was clearly explained.Excellent car which we returned today and dropped off keys at airport today before catching our flight home. This evening I was called on my UK mobile from the Nimes desk to ask if I was happy with the car and service and to tell me the contract was closed with no extra charges.p… Read Full Review

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Srm1976's Response to jeaneds's Review

Written on: 04/11/2014

My experience was totally difference

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★★★★★

“Very happy with service”

Written on: 30/10/2014 by jeaneds (4 reviews written)

Hired a car for 9 days from Enterprise at Nimes Airport France.Very efficient service from airport desk where contract was clearly explained.Excellent car which we returned today and dropped off keys at airport today before catching our flight home. This evening I was called on my UK mobile from the Nimes desk to ask if I was happy with the car and service and to tell me the contract was closed with no extra charges.p… Read Full Review

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★★★★★

“Fabulous Service”

Written on: 30/10/2014 by clairie (1 review written)

My Experience of using Enterprise Car Hire has been first class. I was picked up and taken to the Bridgewater Branch. After the obligatory paperwork, I was shown my hire car. The young man dealing with me was concise and charming. I drove to Eastbourne, and extended my hire time there. Again, easy and straightforward. The young Lady in the office was delightful and very helpful. I am very impressed with Enterprise, and would not hesitate to recommend them to everyone. I will definitly use them… Read Full Review

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★★★★★

“Happy with service”

Written on: 28/10/2014 by Nnenne (1 review written)

First time car renting and glad I chose enterprise. Great experience from heathrow airport to the report. Got a car without any scratch and want ed o return it as is so im not clubbered with extra charges. Happy to report that all went see lesson and it cost me 77£ for 6days, although I handed car back a day earlier. Will definitely use again Thanks… Read Full Review

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★☆☆☆☆

“Will not pay in an accident”

Written on: 21/10/2014 by stephenbill (2 reviews written)

My car was damaged by an Enterprise rental car but their insurers Zurich do not return my emails. They probably think if they leave it long enough I will give up… Read Full Review

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Enterprisecares's Response to stephenbill's Review

Written on: 22/10/2014

Thank you for bringing this to our attention. We’d like to help. Please contact us at care[at]Enterprise[dot]com with your contact information and details of your experience. When emailing, please list reference #141022-001917 in the subject line. Thanks. - Collin

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Stephenbill's reply to Enterprisecares's Comment

Written on: 25/10/2014

I phoned Enterprise, they said e-mail us, the reply was 'we are no longer able to reply to messages sent to this email address'

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Enterprisecares's reply to Stephenbill's Comment

Written on: 04/11/2014

Stephenbill,
Our team would be happy to assist you further with this. Please email us at Care[at]Enterprise[dot]com with the materials requested above and reference number 141022-001917. Thank you.
Sincerely,
Mitch
Social Monitoring Coordinator
Enterprise

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★★☆☆☆

“Overcharged more than quote”

Written on: 17/10/2014 by Daniel437 (1 review written)

I would not recommend renting from them! I recently rented a vehicle and was quote 70/ week and 120 for the bumper to bumper, which was an awesome deal. Much lower than the online quote. However, when I went to return the vehicle they tried charging me 399.00 for the entire week. I was like no that is not what I was quoted. Told them I was quoted the 70 per week. They stated that there was probably a miscommunication and that the sales guy probably meant 70 more than my quote. I was told him… Read Full Review

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Enterprisecares's Comment

Written on: 22/10/2014

Hi, we'd be happy to look into these extra charges for you. Please email us with your contact information, reservation and/or rental agreement numbers, exact rental location, and all the details of your experience so we can research this promptly. Please reference number 141022-001897 in the subject line of your email. Thank you. - Collin

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Enterprisecares's Comment

Written on: 07/11/2014

Our team would be happy to assist you further with this. Please email us with the materials requested above and reference number 141022-001897. Thank you.
Sincerely,
Carol
Social Monitoring Coordinator
Enterprise

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Enterprisecares's Comment

Written on: 13/11/2014

Our team would be happy to assist you further with this. Please email us at Care[at]Enterprise[dot]com with the materials requested above and reference number 141022-001897. Thank you.
Sincerely,
Mitch
Social Monitoring Coordinator
Enterprise

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★☆☆☆☆

“Shoddy Service + Lies”

Written on: 11/10/2014 by Omar207 (1 review written)

I was involved in a car accident earlier this year and was advised that Enterprise would provide me a courtesy car and recover the costs from the other side. After handing the car back to them i received charges that were due to be recovered from the third party's insurance! I raised the dispute with my bank and am still dealing with the process of proving my innocence in this regard. The employees at Enterprise stated that they could not get in touch with the third party insurance company and… Read Full Review

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Enterprisecares's Comment

Written on: 13/10/2014

Hi, we’ve taken note of your comments and would like the opportunity to look into this for you. Please send us a detailed email to us including the exact rental location, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.

Please reference # 141013-002082 in the subject line of your email. We look forward to hearing from you soon.

Respectfully,
Colleen
Social Media Coordinator
Enterprise

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Srm1976's Comment

Written on: 04/11/2014

After 6 months and after Enterprise guaranteed me that my co tract was closed with no extra charges. They are still looking for money....avoid!

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Enterprisecares's Comment

Written on: 07/11/2014

Srm1976
Our team would be happy to assist you with this. Please email us at Care[at]Enterprise[dot]com with the materials requested above and reference number 141013-002082. Thank you.
Sincerely,
Carl
Social Monitoring Coordinator
Enterprise

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Srm1976's Comment

Written on: 04/11/2014

After 6 months and after Enterprise guaranteed me that my co tract was closed with no extra charges. They are still looking for money....avoid!

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★☆☆☆☆

“Don't bother!”

Written on: 10/10/2014 by tonyvallis (2 reviews written)

Booked a van hire face-to-face over the counter at the Fareham office. I was told van was booked OK. Turned up on the day to collect van, spoke to same staff member, only to be told that there was no record of my booking. They weren't even apologetic, just said 'there's no vehicle here for you'. No attempt even to source one elsewhere. I was very lucky in that I walked to nearby U-Drive. Told them my sorry experience of Enterprise and their staff said that this happened frequently with… Read Full Review

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Enterprisecares's Response to tonyvallis's Review

Written on: 10/10/2014

We'd be happy to look into this for you. Please email care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, and any details of your experience at our Fareham branch you would like to add so we can research this promptly. Please reference number #141010-002248 in the subject line of your email. Thank you. -Collin

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★☆☆☆☆

“Misinformation, Misleading just screwing you over.”

Written on: 09/10/2014 by mike459 (1 review written)

Would not recommend enterprise to any one at all. First time I was there was unorganized and I was waiting for about 10 minutes before I got taken care of. My insurance was taking care of my rental for the time being until we worked out the details with my current car. They decided that my car was a total loss. There for I would only have another week in the rental, that my insurance would be paying for the car. I had the car for another 13 days. I called on Tuesday 10/7/14 to inquire about… Read Full Review

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Enterprisecares's Response to mike459's Review

Written on: 10/10/2014

Mike, thank you for bringing this to our attention. We’d like to look into this further. Please email us with your contact information, reservation and/or rental agreement numbers, and any details of your experience at our Maryland branch you would like to include. When emailing, please list reference #141010-002198 in the subject line. Thanks. - Collin

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★☆☆☆☆

“Wouldnt recommend to my enemy”

Written on: 08/10/2014 by Darwin376 (1 review written)

I hired a van from Enterprise to move house. We were moving far away so we needed a large van. I agreed to pay 23.98 to reduce the excess incase there was an accident on the motorway. I also agreed to pay a reserve of £200 for the deposit, but was told this would be refunded on monday morning. I was not told about the £200 online. The service was shocking and the "deputy manager" phoned a friend whilst talking to my dad. When we returned the van there were no markings. Suddenly when they… Read Full Review

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Enterprisecares's Comment

Written on: 08/10/2014

We've taken note of your comments and would like to address this with you directly. Please email care[at]Enterprise[dot]com with your contact information, rental agreement or claim (DX) numbers, exact rental location, and any additional details you would like to add so we can research this properly. When emailing, please reference number 141008-002481 in the subject line. -Collin

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★☆☆☆☆

“Lip service to customer service”

Written on: 07/10/2014 by FrankSkem (1 review written)

Down graded the car I ordered claim to have told me but didn't. On the return I rang and asked them If I dropped it down could someone run me back they said they had no one on site and they would ring me at 4.30.. At 5.30 I gave up took it back and got a taxi home. Not before I had stood in an empty office for 10 minutes. I used to have an account with them but they went off...they are now based on this experience much worse...the "we pick you up" is a joke… Read Full Review

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Enterprisecares's Response to FrankSkem's Review

Written on: 08/10/2014

We're listening and would like to look further into this. Please email care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, the exact Skelmersdale branch, and any additional details of your experience you would like to include so we can research this properly. When emailing please reference number 141008-002408 in the subject line. We look forward to hearing from you soon. - Collin

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★★☆☆☆

“Van hire, no good for business use ”

Written on: 07/10/2014 by 479Gallagher (1 review written)

Recently hired a van from Enterprise, got caught out with £800 excess and was also told that I shouldn't use it for work, can't understand the reasoning? Why else would you hire a van. Staff did give clear indications of what exclusions there were… Read Full Review

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Nationalcares's Comment

Written on: 08/10/2014

We'd be happy to look into these extra charges for you. Please email care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, rental location, and any additional details of your experience you would like to include so we can research this promptly. Please reference number 141008-002379 in the subject line of your email. Thank you. -Collin

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★☆☆☆☆

“Enterprise Rent a Car ”

Written on: 04/10/2014

I was shown around a car; there was no damage to the exterior and then then was shown the tyre and the puncture repair kit. The parcel shelf was not discussed as being present or not present. On returning of the car, I was astonished to hear that the parcel shelf and he deliberately removed the shelf and was charged an additional £200.00. It would of been £300.00 had I accepted the additional £100 that they wanted me to pay. The parcel shelf was not there in the first place and I gave no… Read Full Review

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Nationalcares's Comment

Written on: 08/10/2014

Thank you for bringing this to our attention. We’d like to look into these additional charges further. Please email care[at]Enterprise[dot]com with your full name, reservation and/or rental agreement numbers, and any additional details of your experience you would like to include. When emailing, please list reference number 141008-002349 in the subject line. Thanks. - Collin

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