Enterprise Car Rental Reviews

Click here if this is your business
★★☆☆☆
2.0 / 5
734
24.9% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Enterprise Car Rental - Ask a question now

Media Gallery for Enterprise Car Rental

Enterprise Car Rental
Enterprise Car Rental

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Service above and beyond!”

Written on: 20/07/2015 by Nickyh11 (2 reviews written)

I recently (early July 2015) rented a car from Enterprise Car Hire at Bristol Airport. The manager knew my flight was due to arrive around 11.30pm, but he nonetheless agreed that they would wait for me to turn up. Expecting Ryanair to touch down a bit earlier than they say, I was dismayed when they were bang on time. This necessitated a run from the plane (the plane landed at the farthest point of the runway) to passport control & then onwards to the Enterprise office which unfortunately for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Service above and beyond!”

Written on: 20/07/2015 by Nickyh11 (2 reviews written)

I recently (early July 2015) rented a car from Enterprise Car Hire at Bristol Airport. The manager knew my flight was due to arrive around 11.30pm, but he nonetheless agreed that they would wait for me to turn up. Expecting Ryanair to touch down a bit earlier than they say, I was dismayed when they were bang on time. This necessitated a run from the plane (the plane landed at the farthest point of the runway) to passport control & then onwards to the Enterprise office which unfortunately for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Enterprise, Irlo Bronson, Kissimmee, FL”

Written on: 16/07/2015 by donnaintexas (1 review written)

The office was very crowded and had only one person working. She was rushed and a little rude. She asked our return date and time - we told her 10 PM on a Saturday. She was too rushed to listen thoroughly and recorded 10 AM instead of PM. Since she thought we were retuning the car before their Saturday closing time of noon, she failed to tell us that a later return time would result in an extra day's charge. They charged $60 more than the price I signed for. I didn't appreciate being… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Response to donnaintexas's Review

Written on: 16/07/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, contact information (with phone#) and any rental agreement numbers. Please reference #150716-002116. I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, Enterprise Rent-A-Car

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Donnaintexas's reply to Enterprisecares's Comment

Written on: 20/07/2015

Hi,
reference #150716-002116. Rental agreement: 929470598
July 9, 2015 Location on Irlo Bronson Hwy, Salesperson: Chanta(?)

The office was very crowded with only one person working. She was moving through customers as fast as she could, rushing through each one. She asked our return date and time and we told her we were going to the parks so it would be Sat, July 11 around 10 PM. She told us they closed at noon on Saturday which was irrelevant to us since we had already told her 10 PM. When I realized we had been charged $60.12 more than I had signed on my agreement and called her, she told me she had written down 10AM (not PM) and that by returning the car after noon we were also charged for Sunday. I thought it odd at the time that she didn't explain about how to return the car after hours (where to park, where to drop off the key), but I realize now she was thinking 10AM and didn't find that information necessary. Had we known this car would cost $177.11 instead $116.99 we certainly would have done something besides rent from Enterprise.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★★

“Exceeded Expectations! ”

Written on: 14/07/2015 by AKas (1 review written)

My boyfriend and I arrived at Enterprise Toulouse airport to pick up a van, with our own Sat Nav playing up I asked a man (the friendly Scot who works at Enterprise) if we could rent a Sat Nav. He did us one better and actually upgraded us to a car with sat Nav included all for no extra fee! Service was absolutely above and beyond what we paid for he even tapped in our destination into the sat Nav before sending us on our merry way. We would have been screwed without his assistance not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Enterprise Car rental ”

Written on: 13/07/2015 by Brooks12 (1 review written)

I booked a Vauxhall Insigna for a weekend away IE a mid to large size SALOON with a large boot not a cramped hatch back , arrived to collect it to find i'd been given a high riding POS of a Mitsubishi ASX - Compaible NOT. It was uncomfortable, rolled horribly on corners and worst of all it was filthy when it was presented to me. Only when collecting the car did i find out that Enterprise are not open for drop off Sunday and have no Drop box so was late for work this morning. I will never use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Response to Brooks12's Review

Written on: 16/07/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, contact information (with phone#) and any rental agreement numbers. Please reference #150716-002161. I look forward to hearing from you soon, thank you. Christophe, Social Monitoring Coordinator, Enterprise Rent-A-Car

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Rented a car for a couple of days from Gatwick. On...”

Written on: 27/06/2015 by dgPuckett433 (1 review written)

Rented a car for a couple of days from Gatwick. On returning the car, I was informed that the liquid on the car inflation kit had been emptied, and that would not be able to refund the deposit, and that they could potentially charge me £1000… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Comment

Written on: 09/07/2015

Thank you for bringing this to our attention. Please send us a detailed email to us with complete details including: Renter’s full name, current phone number, location rented, rental agreement Rental agreement number, “DX” or claim number and reference # 150709-002200. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Comment

Written on: 09/07/2015

Thank you for bringing this to our attention. Please send us a detailed email to Care(at)Enterprise(Dot)com with complete details including: Renter’s full name, current phone number, location rented, rental agreement rental agreement number, “DX” or claim number and reference # 150709-002200. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -TJ

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“No help”

Written on: 23/06/2015 by Cunninghamhd199 (1 review written)

I rented a van so we could take my elderly parents on vacation with my family. My daughter in law and I went to check out the vans. The Chrysler or Dodge met our needs. I reserved it a week in advanced and was told there would be no problem getting what I wanted. On the day I was to pick up the van at 9, I received a call at 8 saying the van would not be ready until 10/or 10:30. At 11:30 they still did not have the van. I went elsewhere. Treated rudely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Comment

Written on: 23/06/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150623-002877. I look forward to hearing from you soon, thank you. Christophe, Social Monitoring Coordinator, Enterprise Rent-A-Car

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Comment

Written on: 23/06/2015

Thank you for bringing this to our attention. Please send us a detailed email to us with complete details such as: contact information, reservation/rental agreement number and the exact address of the rental location involved. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. Please reference #150623-003251. -Tatiana

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Please read. This will change your view of Car Rental.”

Written on: 16/06/2015 by s.ghosh (1 review written)

I hate complaining. But Enterprise cars managed to get me to social media to raise my voice. I rented a car on 4th of June, 2015 and the booking was made online to pick up the car from Belfast and drop at London. 1) The car was booked for 6 pm. Enterprise cars provides a service of picking up the customers. We should have been picked up before 6 but enterprise cars decided to pick me after 6 pm CAUSING LAST MINUTE STRESS. 2) While driving me down to Enterprise cars, the driver was the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Response to s.ghosh's Review

Written on: 17/06/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150617-001054. I look forward to hearing from you soon, thank you. Christophe, Social Monitoring Coordinator, Enterprise Rent-A-Car

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

S.ghosh's reply to Enterprisecares's Comment

Written on: 18/06/2015

Hi, Thank you for your prompt reply.

I had raised the issue with DRU to which I have received a reply today.

Member of staff from DRU reached a resolution by speaking to the Belfast Manager and upon his statement, which of course does not go with my statement, the member of staff from DRU reached the conclusion that 'when the vehicle was returned there was new damage sustained which had not been there prior to the hire with yourself'.

By all means, the Belfast manager is not going to say yes, about the dent being present before renting the vehicle as he has not done his job right and the member of staff from DRU agrees with the Belfast Manager.

The member of staff from DRU wants to believe more than me as a customer which puts me in a false position. But I have an additional witness on the day of renting of the vehicle. Will this be taken into consideration to make the decision now.

The member of staff from DRU has also mentioned in the mail of UHOLDING' (I fail to understand the meaning of this word) the claim, and has passed to the relevant department (what relevant department ???) for processing.

I shall mail you the details and will be looking forward to the conclusion you can reach to.

I had no intention of taking this to social media and rant about the whole issue. I run a business myself and I believe in maintaining the ethics. I hope the best from you, too.

Thank you.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

S.ghosh's reply to Enterprisecares's Comment

Written on: 24/06/2015

Hi, I am still waiting on a reply from social monitoring co-ordinator.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

S.ghosh's Response to s.ghosh's Review

Written on: 21/07/2015

Hello Everyone,

My apologies for a late reply. I had a call from the area manager with regards to my complain.

After having discussed the issue, the area manager came out with two points. Firstly, a damaged car should not have gone to the customer and secondly, I should have never had to call Enterprise car or any manager with regards to any service.

Within a week, my deposit was refunded and I must say, despite the initial bad service, I am more than happy for the appreciation from the area manager who not only understood the issue but also resolved it swiftly.

Since, I have also recommended the Enterprise cars to two of my friends and they have come back with positive experience.

Thank you.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sbanerjee4U's Response to s.ghosh's Review

Written on: 17/06/2015

I do agree to what he is saying as I was with him when he took the car. He had complained to the advisor (from Enterprise) about the dent and asked him to put it on the records. The advisor said that shouldn't be a problem while returning back as this was already informed.

I was really surprised when he just lied while we were returning the car back at Romford road. It seemed he was offended because we had called him on his cell and he was not working that day.

I would inform all friends of mine not to take the car on rent from Enterprise or atleast avoid taking the car on rent from Enterprise car rental Cromac street office or rather be prepared to deal with liars.

I understand Enterprise believing there own employee's but bear the brunt of losing the customer base. Actually I had rented cars from Enterprise when in US and had referred him to get it but I now feel sorry for doing so.

Also when asked for a drop back after handing the car which is a policy on Enterprise website, Enterprise gave us the story that someone has marked on their records that the drop is not required.

REAL BAD EXPERIENCE WITH ENTERPRISE CAR RENTALS IN UK. Not at all at par with the experience and customer satisfaction in US. Guys please don't get intimated with the Enterprise experience in US, here they know how to cheat.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

S.ghosh's reply to Sbanerjee4U's Comment

Written on: 19/06/2015

Hello Sbanerjee4u,

Thank you for your support and being a witness to the whole incident. I have sent the mail to the concerned person and waiting on reply.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 6 Comments
★☆☆☆☆

“How Do They Get Away With This- Trading Standards or MSE”

Written on: 12/06/2015 by frankygirl (2 reviews written)

I rented a car from Blackpool Branch of Enterprise Car Hire. I was shown round the car, had a scratch shown me on the back and a chip on the windscreen. As they were pointing out the faults I didn't scrutinise the car and thought it was more or less a formality. They tried very very hard to sell me the insurance but that cost more than the car hire. I didn't speed, kept away from all other cars in car parks, just wanted a run around whilst visiting my Mum. There was £1000 excess. When I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Response to frankygirl's Review

Written on: 12/06/2015

Hi, customer service and satisfaction are our highest priorities and we would like to follow up with you. Please email us with the complete details, rental location, your contact information and telephone number, any claims, rental agreement numbers or reservation numbers. Please reference #150612-001960. We look forward to hearing from you soon. - Carl H. Social Monitoring Coordinator, Enterprise Rent-A-Car

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tcsaint's Response to frankygirl's Review

Written on: 14/07/2015

I am also going through a similar experience over a scuff underneath the bumper which was not noticed at pick up,but noticed on drop off by a different vehicle inspector.I am on the way back to the rental office to demand to see the cctv of the inspection.If this fails,I will be filing small claims against the original vehicle inspector and also reporting the charge as fraudulent.I have just moved back to the U.K after living in the states for many years.I have rented from enterprise for many [a hell of a lot] of years and this is the worst experience I have ever had.I feel that I have been duped and all for 250 pounds.I will not let this drop.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Frankygirl's Response to frankygirl's Review

Written on: 15/06/2015

I would like to thank everyone who listened to me rant about my recent experience with car hire. A nice young man rang me in Cyprus to say that they would prefer to keep my custom than lose it over a windscreen. I questioned him about why the extra cover charges were so high when you could get cover for cars at £2 a day and he said that they are self covered as most car hires are. So if you have an accident they don't use insurance, they pay for the damage and get it repaired (well that's how I understood what he was saying). I am now satisfied that someone has actually listened to what I was saying. The next time I hire a car I will hire from them, but I will scrutinise the windscreen. Bumps and bangs are obvious

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★★☆☆☆

“Dishonest Company”

Written on: 09/06/2015 by allenhill431 (1 review written)

we hired a car from Enterprise in Brighton UK. No problem until returning the car they found a small 3 inch scratch on the drivers side passenger door. We had to pay the additional 800 ponds deposit for liability, we had already paid 200 pounds on pick up. We were told it would take around 3 weeks and cost about 200 pounds, the difference would be refunded. 5 weeks later still ongoing, no paperwork completed on the repair. I was told yesterday it could take up to 90 days to complete. Do not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Response to allenhill431's Review

Written on: 11/06/2015

Hi,customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150611-002437. I look forward to hearing from you soon, thank you. Christophe, Social Monitoring Coordinator, Enterprise Rent-A-Car

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Allenhill431's reply to Enterprisecares's Comment

Written on: 14/06/2015

To which email address?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's reply to Allenhill431's Comment

Written on: 16/06/2015

Allenhill431,
Please email care[at]enterprise[dot]com.
Thanks,
Mitch
Social Monitoring Coordinator, Enterprise

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Allenhill431's Response to allenhill431's Review

Written on: 17/06/2015

After writing on this website and others I was contacted by their area manager who was very apologetic and promised to help. Within an hour I finally got an invoice for the repair, 300 pounds for a small scratch!
I am told it will take 3-10 days to refund the 700 I am owed, only took 5 minutes to take my money but 3-10 days to refund?? Let's see if they keep their promise.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Allenhill431's reply to Allenhill431's Comment

Written on: 26/06/2015

They paid the refund to my cc on the day they told me it would take 3-10 days to make the refund so they kept their promise. It is unfortunate that the only way to get action is to make a complaint on this website. Would I use them again, you can guess what the answer to that question, certainly not the Brighton branch!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Frankygirl's Response to allenhill431's Review

Written on: 12/06/2015

I totally agree. I rented a car from Blackpool Branch. I was shown round the car, had a scratch shown me on the back and a chip on the windscreen. As they were pointing out the faults I didn't scrutinise the car and thought it was more or less a formality.
They tried very very hard to sell me the insurance but that cost more than the car hire.
I didn't speed, kept away from all other cars in car parks, just wanted a run around whilst visiting my Mum.
There was £1000 excess.
When I returned the car they found another chip and they said I had to pay for a new windscreen. My £200 deposit has gone to pay for that, but I don't agree that it was done in my care.
I asked for proof of the new windscreen being done with photos and a proper invoice.
So far I have received an invoice from 2014 on a repaired chip (£48) to this car and an email from Enterprise telling me the cost of a new windscreen is £184 and that I will receive an email from Nationwide who are apparently doing the repair.
I was asked to sign a letter agreeing it was my fault but I added my own paragraph and have a copy, I also have a photo of the chips.
I have another problem which is why didn't the person who hired the car before me have to have the screen replaced or repaired? Why is the insurance so high?
The guy in the office said to me don't get upset, its not personal, WELL TO ME IT IS. Plus I am mad
I am not letting this go and neither should you. I agree entirely unprofessional unhelpful be warned.
Incidentally I hired the car for over 2 weeks and it was still cheaper to pay for the windscreen than take out the RIP OFF insurance.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

S.ghosh's reply to Frankygirl's Comment

Written on: 19/06/2015

Looks like we are all on the same boat. I have been charged £500 excess and have left a review here.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bruceh5457's reply to S.ghosh's Comment

Written on: 23/08/2015

Bad response from Enterprise Car Hire UK. After many email communications re my concerns about the car dent MASSIVE overcharge, I received the following response: (Also not impressed by the poor grammar!)

"Good afternoon,
I can understand your frustration, unfortunately we don’t repair the vehicle we send them to audatext using garage. Audatext is a system garages use to generate a fixed set, fair price also ensure quality and safety in order for our vehicles to be in standard for future renters. You are welcome to dispute the costs and by doing so you will need get quotes from Audatext using garages. Kind regards"

Clearly, ENTERPRISE CAR RENTALS have NO INTENTION of resolving my complaint and so have wasted my time following their "we can help you" online stooges. BE AFRAID of ENTERPRISE CAR RENTALS.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 8 Comments
★★☆☆☆

“overcharged for fuel”

Written on: 08/06/2015 by SecretImposter (1 review written)

I returned a Vauxhal Astra after borrowing it over a weekend. On return I was overcharged for being marginally under the agreed amount. I was seriously less than a needles width under. I felt it was very petty to bring it up and to charge me for it. It is near impossible to return a car dead on the mark without being slightly under or over. I will definatley look elsewhere the next time I need to hire a car… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Response to SecretImposter's Review

Written on: 10/06/2015

SecretImposter, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to: care[at]enterprise[dot]com with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150610-002870. I look forward to hearing from you soon, thank you. Christophe, Social Monitoring Coordinator, Enterprise Rent-A-Car

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“No cars available !!!”

Written on: 03/06/2015 by Tabithav343 (1 review written)

Tried getting an insurance replacement car from Cirencester - none available. Centre manager kept coming up with excuses. A car hire company with no cars!! Or vans etc. Going to take 48hrs for a call back from an area manager!!! Jokes, use northgate… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Comment

Written on: 04/06/2015

Thank you for bringing this to our attention. Please send us a detailed email to us with complete details such as: contact information, reservation/rental agreement number and the exact address of the rental location involved. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. Please reference 150604-001803. -Tatiana

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bruceh5457's Comment

Written on: 07/06/2015

Why have you not adequately given me an answer to my question which was simply to provide me with a picture to show me the slight rear bumper dent repair that your company charged $380 GBD me for to repair? Yes, I paid the money but you have not provided the picture to prove the work was done. Still waiting!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bruceh5457's Comment

Written on: 07/06/2015

Why have you not adequately given me an answer to my question which was simply to provide me with a picture to show me the slight rear bumper dent repair that your company charged $380 GBD me for to repair? Yes, I paid the money but you have not provided the picture to prove the work was done. Still waiting!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Comment

Written on: 11/06/2015

We have not received an email from you. Please email us with reference #150604-001803. -Tatiana

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Comment

Written on: 04/06/2015

Our email address is [removed]

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 5 Comments
★★★★☆

“Very Good Service after a Bad Start”

Written on: 31/05/2015 by tonyallennorfolk (3 reviews written)

Having booked a car online for collection from CDG Airport Terminal 2D, we had some difficulty finding them, as their dsk at the main rental area is only manned at peak periods. Having found them and checked in we then waited for an hour for our car despite repeated promises from very embarrassed staff that it would be "here in 4 minutes". We eventuall gave up and inmsisted that they provide with another vehicle which was standing in the delivery area, just returned and not yet valeted. To… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bruceh5457's Response to tonyallennorfolk's Review

Written on: 03/06/2015

Bruceh5457's Comment

Written on: 31/05/2015

I agree with you: BEWARE of this car hire company. While the initial online offered prices and front desk customer service is enticing, it seems this company will make massive overcharges if you have the misfortune to dent one of their vehicles. Then, when you try to confirm the overcharge costs for repair you are led on a "merry-go-round" of communication which does not resolve your complaint. Yes, BEWARE of dealing with this company.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Fingers Crossed That You Actually Get a Car....”

Written on: 30/05/2015 by Urquhartfz226 (1 review written)

Booked a car via telephone yesterday. I was called today to say that they do not have the car that I had reserved. Customer service is appalling. Rent elsewhere!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bruceh5457's Comment

Written on: 31/05/2015

I agree with you: BEWARE of this car hire company. While the initial online offered prices and front desk customer service is enticing, it seems this company will make massive overcharges if you have the misfortune to dent one of their vehicles. Then, when you try to confirm the overcharge costs for repair you are led on a "merry-go-round" of communication which does not resolve your complaint. Yes, BEWARE of dealing with this company.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Comment

Written on: 02/06/2015

Urquhartfz226 , customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to: care[at]enterprise[dot]com with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150602-002305. I look forward to hearing from you soon, thank you. Christophe, Social Monitoring Coordinator, Enterprise Rent-A-Car

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Beware! ”

Written on: 28/05/2015

I hired a car at the start of May and paid a £200 depsoit which was refunded after the car was handed back and thoroughly checked by a member of staff. 3 weeks on I have received a letter with a bill of £197 which stated the amount would be taken from my account within 14 days! There were no details whatsoever as to why I was being charged, or what car it related to. I rang the repair centre and was advised that I had called the AA on 8th May and hada tyre repaired. This did not happen!I then… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bruceh5457's Comment

Written on: 30/05/2015

I agree with you: BEWARE of this car hire company. While the initial online offered prices and front desk customer service is enticing, it seems this company will make massive overcharges if you have the misfortune to dent one of their vehicles. Then, when you try to confirm the overcharge costs for repair you are led on a "merry-go-round" of communication which does not resolve your complaint. Yes, BEWARE of dealing with this company.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Comment

Written on: 02/06/2015

#3433025,customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to: care[at]enterprise[dot]com with the complete details, contact information (with phone#) and any rental agreement numbers. Please reference #150602-002291. I look forward to hearing from you soon, thank you. Christophe, Social Monitoring Coordinator, Enterprise Rent-A-Car

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“HIDDEN FEES, ”

Written on: 26/05/2015 by matyas_83 (1 review written)

On pickup at Paris CDG, first surprise: the price did not include any insurance, nor any so called taxes. The fee of 430 euros climbed to 530 by the time i was signing the contract. The agent led me around the car and pointed out one dent (3...4 inches) and marked it on the contract. The car had some very small scratches and a few dents resulting from the french way of parking. On return of the car, i was greeted by another very polite agent who inspected the car very meticulously (she… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bruceh5457's Response to matyas_83's Review

Written on: 31/05/2015

I agree with you: BEWARE of this car hire company. While the initial online offered prices and front desk customer service is enticing, it seems this company will make massive overcharges if you have the misfortune to dent one of their vehicles. Then, when you try to confirm the overcharge costs for repair you are led on a "merry-go-round" of communication which does not resolve your complaint. Yes, BEWARE of dealing with this company.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Response to matyas_83's Review

Written on: 02/06/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, contact information (with phone#) and any rental agreement numbers. Please reference #150602-002250. I look forward to hearing from you soon, thank you. Christophe, Social Monitoring Coordinator, Enterprise Rent-A-Car

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“HIDDEN FEE'S & RUDE STAFF”

Written on: 16/05/2015 by CharlotteThomas (1 review written)

We used enterprise car hire last week and firstly made our booking online which was fine. The site gave us a quote & a final price of our order including our added extras (sat nav..) which we was happy with the price. On arrival was 'greeted' by a young girl wearing jeans & a beanie hat (not quiet professional or welcoming) who wasn't in a hurry to even make any eye contact with us. No smile just very blunt, very rude, extremely unhelpful. When finally she decided to look into our booking she… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Response to CharlotteThomas's Review

Written on: 19/05/2015

Thank you for bringing this to our attention Charlotte. Please send us a detailed email to Care[at]Enterprise[dot]com with complete details such as: contact information, reservation/rental agreement number and the exact address of the rental location involved. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. Please reference 150519-002735. -TJ

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bruceh5457's Response to CharlotteThomas's Review

Written on: 31/05/2015

I agree with you: BEWARE of this car hire company. While the initial online offered prices and front desk customer service is enticing, it seems this company will make massive overcharges if you have the misfortune to dent one of their vehicles. Then, when you try to confirm the overcharge costs for repair you are led on a "merry-go-round" of communication which does not resolve your complaint. Yes, BEWARE of dealing with this company.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

J.knowles's Response to CharlotteThomas's Review

Written on: 20/05/2015

Speak to your credit card company & dispute it. I gad major problems with enterprise but after a 5 month battle I had my money refunded

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★★☆☆☆

“Good customer service but MASSIVE OVERCHARGE on minor...”

Written on: 08/05/2015 by Bruceh5457 (1 review written)

We were very happy with the customer service at pick-up and drop-off but the charge for a small dent repair was excessive. For example, to repair a slight bumper dent, the cost charged for just the paint was $340AUD! Seems Enterprise Car Rental got a brand new rear bumper for a two year old car on our account. I have asked this company to email to me pictures of the repair work but so far no response. Such a pity that the good work of the customer service staff was offset by the overcharge for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Response to Bruceh5457's Review

Written on: 08/05/2015

Hi, Bruce. We'd like to get you in touch with our Damage Recovery Unit. Please email us at care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, exact location you rented from, damage claim or "DX" numbers, and any other details you would like to add. Please include reference number 150508-001448 in the subject line of your email. We look forward to hearing from you soon. -Collin

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bruceh5457's reply to Enterprisecares's Comment

Written on: 18/05/2015

OK, I did reply but so far NO response. Have since emailed to state "I am still waiting".

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bruceh5457's reply to Enterprisecares's Comment

Written on: 21/05/2015

Still waiting, Collin? When will I get my answer?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's reply to Bruceh5457's Comment

Written on: 21/05/2015

Hi, Bruce. We do not have an email which includes the reference number 150508-001448. Please try to resend the email or private message us the requested details on our Enterprise Facebook page. Thanks! -Collin

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bruceh5457's reply to Enterprisecares's Comment

Written on: 23/05/2015

Done. Still waiting.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bruceh5457's Response to Bruceh5457's Review

Written on: 27/05/2015

Bad response from Enterprise Car Hire UK. After many email communications re my concerns about the MASSIVE car dent overcharge, I received the following response: (Also not impressed by the poor grammar!)

"Good afternoon,
I can understand your frustration, unfortunately we don’t repair the vehicle we send them to audatext using garage. Audatext is a system garages use to generate a fixed set, fair price also ensure quality and safety in order for our vehicles to be in standard for future renters. You are welcome to dispute the costs and by doing so you will need get quotes from Audatext using garages. Kind regards"

Clearly, ENTERPRISE CAR RENTALS have NO INTENTION of resolving my complaint and so have wasted my time following their "we can help you" online stooges. BE AFRAID of ENTERPRISE CAR RENTALS.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

J.knowles's Response to Bruceh5457's Review

Written on: 20/05/2015

Charge it back on your credit card & persist with it. You will win but it takes time

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bruceh5457's reply to J.knowles's Comment

Written on: 21/05/2015

Simpler for me to spread the word that Enterprise Car Hire company UK abused their ability to overcharge for repairs knowing their client was leaving the country and so did not have opportunity to seek a second quote before Enterprise Car Hire "tapped" the client's credit card for easy money.

I still have not received pictures that I have requested from this company of the repair work for proof of performance for the payment. Still waiting......

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bruceh5457's reply to Bruceh5457's Comment

Written on: 27/05/2015

So here is the response I have finally received from Enterprise Car Rental:

Good afternoon,
I can understand your frustration, unfortunately we don’t repair the vehicle we send them to audatext using garage. Audatext is a system garages use to generate a fixed set, fair price also ensure quality and safety in order for our vehicles to be in standard for future renters. You are welcome to dispute the costs and by doing so you will need get quotes from Audatext using garages.
Kind regards

CLEARLY ENTERPRISE CAR RENTALS have no intention of resolving my complaint.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 9 Comments
★☆☆☆☆

“VAN WAS LATE, LOST ONE DAYS WORK, ENTERPRISE DO NOT CARE”

Written on: 02/05/2015 by Landina258 (1 review written)

I booked a van online from the Enterprise website. I booked it two days in advance however the Ayr branch did not get it on time so it arrived at 11:30am insted of 08:30am. Received a half hearted apology and a card offering 12 hours free rental but the two young girls couldnt really have cared less, "manjana". I lost one full days work and let my client down. DONT HIRE FROM THESE PEOPLE!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Comment

Written on: 08/05/2015

We take customer service seriously and would like to look into this further. Please email us at care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, and any other details you would like to add. Please include reference number 150508-001417 in the subject line of your email. -Collin

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Miss qouted”

Written on: 01/05/2015 by Barrettcg259 (1 review written)

After arranging over the phone for a weeks hire I was qouted £96. On collecting the vehicle I was told that my policy excess would be a £1000!! Unless I paid £214 for the hire instead, to me that's a massive jump in price. I didn't have the funds to pay that and didn't dare risk something happening and having to find £1000. I left with no car and very frustrated… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Comment

Written on: 07/05/2015

Hi, I would like to discuss this further with you. Please email us with your contact information, the exact branch location, reservation number and any other details. Please reference 150506-003039. -Tatiana

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Enterprisecares's Comment

Written on: 13/05/2015

Please send the requested information to care[at]Enterprise[dot]com. Thanks!

Collin P.
Social Monitoring Coordinator
Enterprise Rent A Car

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
overview