Enterprise Car Rental Reviews

★★☆☆☆
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Enterprise Car Rental
Enterprise Car Rental

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★☆☆☆☆

“Beware "We are a very ethical company"”

Written on: 03/11/2015 by TaniaMatthews354 (1 review written)

I rented a car from the Plympton depot, to pick our son up from Heathrow, the handover was bizarre. As soon as we got there, the car was quickly washed and whilst still wet the handover commenced. The representative went to great pains to state how ethical they were!, that all the dents and scratches were fine as it was smaller thier gauge. Great, off we went and picked our son up and returned the car the next day. upon returning to said ethical depot, the representative came out went around… Read Full Review

Rinaraimiah's Comment

Written on: 19/11/2015

Exactly same situation with me, the headquarter never replied my complain letter, they took my money off the bank without my consent. Very very upset, seeing the enterprise car makes me sick

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★☆☆☆☆

“Hope you don't get a flat...”

Written on: 31/10/2015 by isabelleageorgeaux (1 review written)

My Enterprise rental car got a flat tyre. I could not find a spare tyre in the car.... because there is NO spare tyre in the car... which of course no one ever told me about. I called the branch, it was closed. I called Enterprise 24/7 service, I was connected to their 'emergency assistance' service who ... well... could not assist and sent me over to Roadside Assistance. Then Roadside Assistance said they could not help me since I did not have a spare and sent me back to Enterprise. Stay… Read Full Review

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★★★★★

“New Clacton Branch !!”

Written on: 30/10/2015 by lhTimmons358 (1 review written)

This new young team are have been brilliant in the way they have handeled my van hire. First the person I dealt with drove all the way to London to pick up my super long wheelbase model ( i was using it pick up a sectional garage door 4.2 mtrs long) The other person I dealt with took my details and was very professional (even tho i pulled her leg about a hole in her tights lol) Then when i returned the van at the brand new offices in old rd clacton. I Met the branch manager, then i could… Read Full Review

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★★★★★

“Super efficient and helpful”

Written on: 29/10/2015

Having rented a car for our visit, my husband ended up in hospital. I had to organise adding, then changing drivers and extending the length of the hire. On each occasion my requests were dealt with on the telephone with speed, efficiency and understanding. I cannot recommend or praise the staff at Birmingham airport highly enough. A huge thank you… Read Full Review

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★☆☆☆☆

“My car was damaged by third party while it was parked...”

Written on: 28/10/2015 by rinaraimiah (1 review written)

My car was damaged by third party while it was parked and their insurance company provided me with enterprise courtesy car. When Enterprise car was dropped off, the Salesgirl inspected the car and said its fine however I noticed scuffs and scratches on the car and I raised a question, she said its okay and didn’t note them down. I hardly used their car and it was in same condition when they came to pick it up. When they came to collect the car, the salesguy inspected the car and said, looks… Read Full Review

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★☆☆☆☆

“Poor after service”

Written on: 28/10/2015 by Jordan-Roberts (1 review written)

Hired a car Returned it Friday 23rd. Realised Friday tea time I had left my passport, driving licence and bank statement in the glove box. Phoned Saturday morning 9 o'clock. They informed car now out with customer till Monday morning.They would check loss property because car had been cleaned. Hour and a half later I ring back. They haven't had time to check loss property or contact customer. Now lunch time my husband as to call, put on hold they check with cleaners and loss property not… Read Full Review

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★☆☆☆☆

“enterprise car hire”

Written on: 25/10/2015 by AlaniHowe156 (1 review written)

I rmccomb hired a car from enterprise in dorchester to be pick up at 10am they did not turn up to 10 25 am wich made me miss my doctor apointment and as it was privet i lost the sum of 80 pounds so i had go westmidlands and make another apointment wich coaste another 80 pound so now i have lost 160 pound true them all they say is sorry and i for got when the driver turn up to pick me up he was going to make a phone call on his phone while driving his car till i said not use your phone while… Read Full Review

Enterprisecares's Comment

Written on: 27/10/2015

AlaniHowe156, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care[at]enterprise[dot]com with the complete details, exact renting location, contact information (including a phone number) and any rental agreement numbers. Also reference #151027-003003 in the subject. I look forward to hearing from you soon, thank you. Christoph, Social Media Monitor, Enterprise Rent-A-Car

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★★★★★

“Enterprise Tonypandy Branch”

Written on: 24/10/2015

Booked online a van hire for 4 days monday to friday. Went to collect from the Tonypandy branch and dealt with a very polite and professional sales person. Everything was explained clearly to me and time taken with to ensure i understood everything. Was taken to van and offered to inspect it which i did. After bringing the van back my deposit was quickly put back on my card.Overall a very good experience with excellent customer service provided. Will definately use again… Read Full Review

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★★★☆☆

“Beware the hidden extra”

Written on: 22/10/2015 by verygrumpyoldman (5 reviews written)

I booked, by 'phone, a van for one day at the Hamilton branch. When booking, and having been quoted an attractive price, I asked "was everything included, were there any other charges?". I was informed that everything was included. Imagine my surprise then when having arrived to collect the van and paid the bill I was informed that I was liable for a £1400 excess if the vehicle was involved in a collision regardless of fault. I could however reduce this amount to £250 by paying a £25 fee. OK… Read Full Review

Enterprisecares's Response to verygrumpyoldman's Review

Written on: 27/10/2015

verygrumpyoldman, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care[at]enterprise[dot]com with the complete details, exact renting location, contact information (including a phone number) and any rental agreement numbers. Also reference #151027-003062 in the subject. I look forward to hearing from you soon, thank you. Christoph, Social Media Monitor, Enterprise Rent-A-Car

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Verygrumpyoldman's reply to Enterprisecares's Comment

Written on: 22/11/2015

I have been contacted by a representative from Enterprise and I provided the requested information. I've nothing since then.

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★☆☆☆☆

“Dishonest”

Written on: 15/10/2015 by nhKelly242 (1 review written)

Enterprise car rentals on Union Street in Opelousas, Louisiana. I would not even rate it a one star except the vehicle itself was great. My sister reserved a standard suv for me online. When I was picked up in a Yukon, I thought it was only for pick up. After returning to my home several times to get documents the rep said I needed, I was then told that I could not use a debit card even though the website lists it as a means of payment. My brother had to then become the renter and driver… Read Full Review

Enterprisecares's Comment

Written on: 27/10/2015

nhKelly242, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care[at]enterprise[dot]com with the complete details, exact renting location, contact information (including a phone number) and any rental agreement numbers. Also reference #151027-003101 in the subject. I look forward to hearing from you soon, thank you. Christoph, Social Media Monitor, Enterprise Rent-A-Car

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★★★★★

“Bristol airport staff were awesome. ”

Written on: 14/10/2015 by Kirstywh (1 review written)

I came into enterprise to try and rent a car for my trip in Bristol. I wasn't able to rent a car due to not having enough money in my bank, but despite that the staff were incredibly helpful and friendly, they let me sit in their office until my sister could come pick me up, and I even got a cup of tea! Although I couldn't hire a car this time I now know what I need in the future, and it will be enterprise that I use. Thank you!… Read Full Review

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★★☆☆☆

“Cannot recommend - dishonest”

Written on: 08/10/2015 by JeremyShields1976 (1 review written)

I was allocated a rental car after an insurance claim (not my fault) was made. I was given a car which was far from perfect ie, scuffed and had a nasty dent in one of the doors and smelt of cigarette smoke. The car was also overdue a service. The dent in the door was logged on my hire sheet but I also asked for the numerous scuffs and marks to be logged down as I had a feeling it could come back on my name. The assistant handing over the car to me suggested I take out their extra cover… Read Full Review

Enterprisecares's Comment

Written on: 09/10/2015

JeremyShields1976, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #151009-003914. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise

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★☆☆☆☆

“Cant deliver on time”

Written on: 06/10/2015 by Luka317 (1 review written)

I rent, on a business contract, from the Newbury Berkshire branch, asking for the car to be delivered to my house. They continually deliver late and have today, 10 minutes before the delivery time, phoned me to tell me that two of their staff had "just left the office" to drive the 26 miles to Winchester to go fetch me a car. When questioned I was told that they source cars on an ad hoc basis, for example, at 8amm they will see what cars are needed for 9am. If there is a shortfall, they… Read Full Review

Enterprisecares's Comment

Written on: 09/10/2015

Luka317, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #151009-003967. I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, Enterprise

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★☆☆☆☆

“Hopeless”

Written on: 05/10/2015 by MarkElt (2 reviews written)

I hired a car and while parked in a hotel car park somebody pushing a trolley scratched the bumper slightly. Returned it to the Warrington centre and the guy was going to sign it off until I pointed out small scratch. He took £500 off me to cover 'repairs' and warned me that he should be taking £1000 to cover costs. Just phoned up week and a half later to find out when I would be getting balance back (I've had quotes of about £150) to be told it will take six weeks and tough luck… Read Full Review

Enterprisecares's Response to MarkElt's Review

Written on: 09/10/2015

MarkElt , customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #151009-003985. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise

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Markelt's reply to Enterprisecares's Comment

Written on: 13/10/2015

Do you have the power to actually address this, or is this merely a cosmetic exercise to lessen the impact of the review on readers? If customer service were genuinely important to you, why would you have taken £500 to repair a small scratch then refuse to let me know how long it would take to repair it (assuming you do) and then holding on to my money for a projected month and a half? This happened three weeks ago and I've had no communication at all. I presume the car is being used in the meantime.

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Markelt's reply to Markelt's Comment

Written on: 01/11/2015

As I expected. A cut and paste job from some poor sap who is paid to give the impression they want to do anything. No follow up at all.

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★☆☆☆☆

“horrendous hire company”

Written on: 01/10/2015 by bandit01 (1 review written)

From start to finish they where unhelpful and rude, hire car turned up late so I missed an important meeting, when I returned car to the allocated garage I continuosly recieved phone calls asking where their car was and was insulting to me saying I should contact the place to find where hire car was, this went on for two weeks and then to add insult to injury they said I did not pay Dart Charge which I had proof I did on the same day but that was not good enough so they took a large amount of… Read Full Review

Enterprisecares's Response to bandit01's Review

Written on: 01/10/2015

Hi,
customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference number 151001-001872.
I look forward to hearing from you soon.
Carl
Social Monitoring Coordinator
Enterprise Rent A Car

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Bandit01's reply to Enterprisecares's Comment

Written on: 06/10/2015

Hi
Need an email address if possible.
Just to let you know Enterprise took a futher £35, out of my account !
Why ?????
As I owe you nothing !!
You hve now been blocked on my account
Be interesting to see what you say and I only want to deal with one person now.
Your Waltham Abbey Branch need customer care training and learn how to deal with the public!

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Enterprisecares's reply to Bandit01's Comment

Written on: 09/10/2015

bandit01 thank you for the post. We can be reached at care[@] enterprise[.]com. Also, continue to use the reference number #151001-001872. I will await your reply, Christoph

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★★★★★

“Surprise party”

Written on: 29/09/2015 by Bridon1956 (1 review written)

We arranged to hire a car as we only have a small one to travel up north for a party. The web site was easy to navigate and the booking was easy. The Ferndown staff were really customer focused and the car was brand new with unlimited mileage. Returning the car was just as smooth and they dropped us home at no extra cost. We will use them again… Read Full Review

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★☆☆☆☆

“Extra charges poor service.”

Written on: 25/09/2015 by 411Bell (1 review written)

Ordered an Astra on line with the caravan club discount but the site was too far out to deliver to, so we found out we could catch a bus to Hereford where their office is. We phoned to ask them if we could hire an Astra for three days and to be picked up from the bus station in the town . this was agreed so we set out on our half an hour bus journey . when we arrived at the stated time there was no one waiting for us so after waiting for half an hour we called the office. They said oh we… Read Full Review

Enterprisecares's Comment

Written on: 30/09/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150930-003319. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise

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Syldere's Comment

Written on: 01/10/2015

Would like E.Mail address please, so i can contact you with the details that you have asked for Many thanks.

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★☆☆☆☆

“DO NOT USE THIS COMPANY! PLEASE READ REVIEW”

Written on: 24/09/2015 by Clifford147 (1 review written)

I had a car accident on my way to work and as part of my insurance cover I was issued with a courtesy car from enterprise. It was a Ford KA. When I collected the vehicle, the staff went around the car writing down anything noticeable on the car i.e - scratches, marks etc so that when the car would be returned, they knew that they were there already. I took the car home, then used the car once the day after receiving it. I never used the car again as I was in and out of the doctors with stress… Read Full Review

Enterprisecares's Comment

Written on: 30/09/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150930-003348. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise

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★★★★★

“Old fashioned service”

Written on: 24/09/2015 by Tazman11 (1 review written)

Dealt with the Exeter branch after breaking down in Devon, I received what I would call old fashioned service. Very polite ,courteous and helpful. And received the same service when returning the car to the Aldershot branch… Read Full Review

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★☆☆☆☆

“Italian Car Hire Rip Off”

Written on: 21/09/2015 by f10group (0 reviews written)

Enterprise Car Rental and their sub-contracted partner in Italy Locauto Rent A Car in Florence disapointed in every way possible. In Mid August 2015, it took over 2 hours to pick up the car, with nowhere to sit down in their Florence down town office in 35 degree heat. I ordered a Mercedes and got a battered up VW golf. No Satnav, so was offered a complimentary router to help my mobile work on Google Maps. Having read the small print and reviews online posted by other travellers, I was… Read Full Review

Enterprisecares's Response to f10group's Review

Written on: 30/09/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150930-003399. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise

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F10Group's reply to Enterprisecares's Comment

Written on: 01/10/2015

I would be more than happy to do this as I had no satisfaction from the Locauto Rent A Car channels.

Where will I find your email address?

Regards

Mark

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F10Group's reply to Enterprisecares's Comment

Written on: 25/10/2015

Over 2 weeks since I was in touch with Enterprise and NO communication back.

It looks like Enterprises commitment to customer satisfaction mirrors that of Locauto Renta Car

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