Enterprise Car Rental Reviews

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★☆☆☆☆

“Extra charges poor service.”

Written on: 25/09/2015 by 411Bell (1 review written)

Ordered an Astra on line with the caravan club discount but the site was too far out to deliver to, so we found out we could catch a bus to Hereford where their office is. We phoned to ask them if we could hire an Astra for three days and to be picked up from the bus station in the town . this was agreed so we set out on our half an hour bus journey . when we arrived at the stated time there was no one waiting for us so after waiting for half an hour we called the office. They said oh we… Read Full Review

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Enterprisecares's Comment

Written on: 30/09/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150930-003319. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise

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Syldere's Comment

Written on: 01/10/2015

Would like E.Mail address please, so i can contact you with the details that you have asked for Many thanks.

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★☆☆☆☆

“DO NOT USE THIS COMPANY! PLEASE READ REVIEW”

Written on: 24/09/2015 by Clifford147 (1 review written)

I had a car accident on my way to work and as part of my insurance cover I was issued with a courtesy car from enterprise. It was a Ford KA. When I collected the vehicle, the staff went around the car writing down anything noticeable on the car i.e - scratches, marks etc so that when the car would be returned, they knew that they were there already. I took the car home, then used the car once the day after receiving it. I never used the car again as I was in and out of the doctors with stress… Read Full Review

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Enterprisecares's Comment

Written on: 30/09/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150930-003348. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise

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★★★★★

“Old fashioned service”

Written on: 24/09/2015 by Tazman11 (1 review written)

Dealt with the Exeter branch after breaking down in Devon, I received what I would call old fashioned service. Very polite ,courteous and helpful. And received the same service when returning the car to the Aldershot branch… Read Full Review

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★☆☆☆☆

“Italian Car Hire Rip Off”

Written on: 21/09/2015 by f10group (0 reviews written)

Enterprise Car Rental and their sub-contracted partner in Italy Locauto Rent A Car in Florence disapointed in every way possible. In Mid August 2015, it took over 2 hours to pick up the car, with nowhere to sit down in their Florence down town office in 35 degree heat. I ordered a Mercedes and got a battered up VW golf. No Satnav, so was offered a complimentary router to help my mobile work on Google Maps. Having read the small print and reviews online posted by other travellers, I was… Read Full Review

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Enterprisecares's Response to f10group's Review

Written on: 30/09/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150930-003399. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise

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F10Group's reply to Enterprisecares's Comment

Written on: 01/10/2015

I would be more than happy to do this as I had no satisfaction from the Locauto Rent A Car channels.

Where will I find your email address?

Regards

Mark

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F10Group's reply to Enterprisecares's Comment

Written on: 25/10/2015

Over 2 weeks since I was in touch with Enterprise and NO communication back.

It looks like Enterprises commitment to customer satisfaction mirrors that of Locauto Renta Car

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★☆☆☆☆

“Worst Customer Service I have ever received ”

Written on: 17/09/2015 by HadleyWilliamson (1 review written)

My boyfriend and I booked a car through Guerin/Drive4less/Enterprise, and it was by far the worst customer service we have ever received. We had pre-booked the car and were kept waiting 4 - 5 hours for a car (which was not the one we pre-booked by the way) because they had lost the keys to the car (apparently giving us another car was not an option). We wasted over half a day waiting with no apology and hardly any explanation. We were also charged for lots of surprise add-ons at the end of the… Read Full Review

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Enterprisecares's Comment

Written on: 30/09/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150930-003446. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise

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★☆☆☆☆

“Will Never Use Enterprise Again”

Written on: 17/09/2015 by shawnhusler1 (1 review written)

If I could give 0 stars I would. My daughter who lives in Longmont is having her engine replaced and reserved a car at the Longmont Enterprise location for the next 1.5 weeks. She scheduled an 8am pick up time to be able to make it to work. At 7:30 when she called for pick-up she was informed that they would not have a car for her until 2pm. When she then tried to switch her reservation to the Boulder location they wanted to charge an additional $200. Their excuse: "mam, the rental was made… Read Full Review

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Enterprisecares's Response to shawnhusler1's Review

Written on: 30/09/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150930-003484. I look forward to hearing from you soon, thank you. Christophe, Social Monitoring Coordinator, Enterprise

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★★★★★

“Superb service in Malaga airport”

Written on: 14/09/2015 by GaryAitchison (1 review written)

We hired a car from Enterprise at their Malaga airport for one week w/c 4 September. We arrived at the hire desk and within 10/15 minutes we were on our way. The young girl on the desk was very professional and friendly, listened to what we required and accepted our excess policy that we booked before we left the UK. There was no up sell (unlike many other companies) and to our surprise we were supplied a car 2 grades above what we originally booked. The deposit taken was only €150, they… Read Full Review

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★★★★☆

“Return from France”

Written on: 09/09/2015 by morganjllm (1 review written)

It was very helpful being able to leave the car at a site different to the one first mentioned. All staff were very professional and helpful, in particular those at Worthing… Read Full Review

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★★★★★

“affordable - convenient-great customer service”

Written on: 27/08/2015 by 1952Cooke (1 review written)

I rented in Regina at the airport. The car rental was located in the airport. The price was extremely affordable. The staff were very thorough and inquired at the end what they could improve upon. They upgraded us to a wonderful vehicle that had amazing features. Thank you Enterprise for an above average experience… Read Full Review

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★☆☆☆☆

“Check vehicles before driving off and document everything”

Written on: 26/08/2015 by DemarionCrawford247 (1 review written)

I was moving from London to Glasgow and needed a car. I picked up from Enterprise and we checked the vehicle. Thankfully I documented a scuff on the side door of the van I used to move to Glasgow which wasn't big enough to be classed as "damage". The person checking with me wasn't going to document it at all. No problem, took a photo. Didn't think more of it. I was also told it was also fine to add an extra driver at another branch - just had to pay for the extra days of an additional driver… Read Full Review

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Enterprisecares's Comment

Written on: 01/09/2015

Hi, Thank you for sharing your review. We value your feedback and will gladly pass this along to our London regional management. If you would like to speak with us further about your experience, please email us with your contact information, reservation and/or rental agreement numbers, the exact location you rented at, and any other details you would like to add. Please include reference number 150901-002011 in the subject line of your email. Thanks! -Collin

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★☆☆☆☆

“AVOID AVOID AVOID AVOID”

Written on: 15/08/2015 by ashsingal (5 reviews written)

Rented a van from Enterprice. Price for day £29 including CDW. Woman at call centre assured me all insurances were included. Got to desk to pick up van and I was informed excess for any form of damage larger than orange size would cost me an excess of £1500. However they could reduce this to £250 if I paid them another £28. the excess is so high you have no option but to take the extra insurance making the CDW absolutely useless. … Read Full Review

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Bruceh5457's Response to ashsingal's Review

Written on: 23/08/2015

This is my last communication with this company:

Bad response from Enterprise Car Hire UK. After many email communications re my concerns about the car dent MASSIVE overcharge, I received the following response: (Also not impressed by the poor grammar!)

"Good afternoon,
I can understand your frustration, unfortunately we don’t repair the vehicle we send them to audatext using garage. Audatext is a system garages use to generate a fixed set, fair price also ensure quality and safety in order for our vehicles to be in standard for future renters. You are welcome to dispute the costs and by doing so you will need get quotes from Audatext using garages. Kind regards"

Clearly, ENTERPRISE CAR RENTAL have NO INTENTION of resolving my complaint and so have wasted my time following their "we can help you" online stooges. BE AFRAID of ENTERPRISE CAR RENTALS.

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★★★★★

“Couldn't Be Bettered!”

Written on: 14/08/2015 by Hylander (3 reviews written)

I had broken down and because my AA membership included 'Stay Mobile' cover I was allowed a car from Enterprise for 3 days. My nearest Enterprise garage being 5 miles away, at no extra cost, I was picked up from home. I need to carry a substantial amount of equipment in my job and the staff adjusted a few things and supplied me with a car sufficient for my needs. The next evening, in an unlit car park, the stationary Enterprise vehicle was hit by an inexperienced driver. Damage was minimal and… Read Full Review

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★☆☆☆☆

“Will never use these again”

Written on: 03/08/2015 by Katie85 (1 review written)

Booked a car hire with these back in March for our holiday in Spain in July. However, issues with our flight to Spain meant we had to arrive a day later in Murcia rather than Valencia. It all seemed so easy to rearrange on the phone, the new documents that arrived stated that 72 euros extra were chargable - no dispute with this as they had gone to the effort to rearrange things. Once the hire ended and everything was ticked to say it was returned in the same condition, we found we had been… Read Full Review

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Enterprisecares's Response to Katie85's Review

Written on: 01/09/2015

Hi, Thank you for sharing your review of our Murcia location. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us with your contact information, reservation and/or rental agreement numbers, and any other details you would like to add. Please include reference number 150901-001935 in the subject line of your email. Thanks! -Collin

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★☆☆☆☆

“RUDE ARROGANT STATION MANAGER @ LEEDS BRADFOR”

Written on: 29/07/2015 by Kaitlynn312 (1 review written)

I went to this branch to rent a vehicle, I was informed by Will I need to take out further insurance as I would essentially be automatically go on to ENTERPRISE INSURANCE. You don't say it is their car so should be insured, I was told I could drive with £100 or a £1000 excess but Will stated I WOULD NOT personally go for the £1000 excess, I requested to spek to the manager and this ABRUPT ARROGANT Station Manager cam and she said if you don't like it rent from another company. I did just… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 29/07/2015

Enterprise over charged me for services I did not agree to and upon returning the car, I was charged double the deposit in error. the money was refunded after several calls, however as I was an overseas visitor the bank charges on the debit and credit cost me 50% of the car rental. I did contact Enterprise 3 times, ever time I got a reply telling me that "someone" will respond to me complaint. Still waiting useless company I would never use again. … Read Full Review

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Enterprisecares's Comment

Written on: 29/07/2015

3546165, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to us with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150729-001455. I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, Enterprise Rent-A-Car

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Enterprisecares's Comment

Written on: 29/07/2015

3546165, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to: care[at]enterprise[dot]com with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150729-001455. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise Rent-A-Car

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★☆☆☆☆

“Never again ”

Written on: 28/07/2015 by Macyl443 (1 review written)

Hi I just had to bring this to the attention as I feel I was ripped off and treated so un professionally I have just returned from my trip to Hungary were I hired a car from enterprise I just had to make you aware of the way your counter staff at the airport treated me I have hired cars all my life but have never experienced the way your staff treated me Let me try to explain 1.When I arrived at the desk the girls were dealing with a awkward American customer who was very loud he was not… Read Full Review

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Enterprisecares's Comment

Written on: 29/07/2015

Macyl443, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to: care[at]enterprise[dot]com with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150729-001510. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise Rent-A-Car

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★☆☆☆☆

“DISHONEST NOT TO BE TRUSTED”

Written on: 27/07/2015 by toyota2211 (2 reviews written)

DONCASTER BRANCH ON WHEATLEY HALL ROAD. MY INSURANCE ARRANGED THE HIRE CAR FROM ENTERPRISE CARS (DISHONEST) WHEN I WENT TO COLLECT THE CAR I WAS TOLD IT WAS COMING FROM ANOTHER BRANCH SO I NEEDED TO WAIT. THE CAR ARRIVED WHICH WAS A SANTA FE (VERY BIG CAR) I WAS TOLD IT'S LIKE FOR LIKE BUT MY OWN CAR WAS A TOYOTA RAV4 WHICH WAS A LOT SMALLER AND PETROL, THE SANTA FE WAS DIESEL. WHEN I RETURNED THE CAR I WAS TOLD I OWED THEM FOR THE FUEL, TO WHICH I EXPLAINED THAT I DIDN'T HAVE ANY MONEY AND… Read Full Review

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Enterprisecares's Response to toyota2211's Review

Written on: 29/07/2015

toyota221, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to: care[at]enterprise[dot]com with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150729-001533. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise Rent-A-Car

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★☆☆☆☆

“Very upset daughter”

Written on: 26/07/2015 by Summerj482 (1 review written)

My daughter hired a car from enterprise when she was home unfortunately the car was broken into and enterprise wanted my daughter to pay £1,000 inwhich to have a replacement car which they then told her could not be insured at the address she was staying at. My daughter rang back and told them not to bother with another car as it was too expensive but was still told they wanted the money the next day I know she should have paid for extra insurance but nobody can foresee what will happen and… Read Full Review

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Enterprisecares's Comment

Written on: 29/07/2015

Summerj482, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to: care[at]enterprise[dot]com with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150729-001569. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise Rent-A-Car

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★☆☆☆☆

“Avoid....!!!”

Written on: 26/07/2015 by Abang757 (1 review written)

Rented 7-14/7/2015 from manchester airport, fully avoid all the insurance that they want to sell, the access yadiyadiya... but hey, they still add on some, for £14/day. It cost me 50% more than it should... … Read Full Review

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Enterprisecares's Response to Abang757's Review

Written on: 29/07/2015

Abang757, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please send an email to: care[at]enterprise[dot]com with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150729-001579. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise Rent-A-Car

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★★★★★

“Great car, great service”

Written on: 21/07/2015 by Chanat289 (1 review written)

Our flight was delayed 2 hours coming into Rennes Airport but the enterprise staff were all still there to get us on our way. We got an excellent price on Holiday Autos for a Megane estate or similar (£172 for 1 week), I was a bit sceptical thinking it was too good to be true. Couldn't believe when we got to the carpark and they handed us the keys to a 7 seater citron Picasso that looked almost new. With 2 young children and all their language, car seats and a pram it was a dream come true. A… Read Full Review

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