Enterprise Car Rental Reviews

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★☆☆☆☆

“Not what I paid for! ”

Written on: 13/08/2014 by Redbirdemma (1 review written)

Prepaid a hire car from Enterprise in Belfast,arrived and was told the car I had oredered was unavailable and I had to take smaller car and that was it....They couldn't offer me any discount there and then for smaller car,I had to make complaint to main office.. I was told Enterprise keep taking reservations in hope the car you want will be there...If not, then basically,tough!Plus if no car was available at all I would have a refund and would have to go somewhere else to hire a car. Luckily… Read Full Review

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Enterprisecares's Response to Redbirdemma's Review

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-002905. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Redbirdemma's reply to Enterprisecares's Comment

Written on: 15/08/2014

Hi, thankyou for your reply, have you got an email address I could send details too pls.

Thankyou.

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Redbirdemma's reply to Enterprisecares's Comment

Written on: 19/08/2014

Hello, again..... Have you an email address I can send the info too please? I have heard nothing back from enterprise direct about my complaint ????

Regards

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Enterprisecares's reply to Redbirdemma's Comment

Written on: 21/08/2014

Redbirdemma,
Please email Care[at]Enterprise[dot]com.

Thank you.

Mitch
Social Media Monitor

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★☆☆☆☆

“Hired a car from Enterprise through the AA as my own...”

Written on: 13/08/2014 by 320Romero (1 review written)

Hired a car from Enterprise through the AA as my own had broken down. Paid the £50 deposit tht nyt took the car, all well with tht took it back 2days later was told the girl couldn't put the deposit back in straight away it would need to be the manager. A week later no deposit. Went into my bank and they told me enterprise had taken £57 out my account. Phoned enterprise and was told it was a refuelling charge! I was not told I would be charged for that! I wouldn't mind paying for the fuel I… Read Full Review

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Enterprisecares's Comment

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-002925. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Enterprisecares's Comment

Written on: 21/08/2014

Please email Care[at]Enterprise[dot]com.

Thank you.

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★☆☆☆☆

“Be warned 850 pound excess charge taken for small scratch”

Written on: 13/08/2014 by RaquelGrantham299 (1 review written)

Hired a car from Enterprise Wimbledon, staff friendly and polite, however check your car meticulously, excess damage over approx 1 inch, and they will have your guts for garters ! 850 quid for a one day rental for a small scratch. Have been told they will let me know cost of buffing scratch, but you are also liable for their 'economic loss'..... Be afraid... very afraid… Read Full Review

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Enterprisecares's Comment

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-002962. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Uk_Rizla's Comment

Written on: 19/08/2014

are you a real person ?

what is your email address....?

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Enterprisecares's Comment

Written on: 21/08/2014

Uk_Rizla,
Please email Care[at]Enterprise[dot]com.

Thank you,
Mitch
Social Media Monitor

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★☆☆☆☆

“Windscreen chip”

Written on: 13/08/2014 by Totallymiffed (1 review written)

On Monday 11/10/14 arrived at Stanstead Enterprise to pick up a Renault Traffic Master van we had hired for a trip to northern Scotland. Forgot my reading glasses so had to trust the employee to show me where to sign on the forms. Van wasn't there so had to stand and wait for 30 minutes. When it arrived we went round it with the employee looking for damage to it and it appeared okay. It was all a bit of a rush as they had a lot of people waiting and we had a long journey and were now already… Read Full Review

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Enterprisecares's Response to Totallymiffed's Review

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003014. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Enterprisecares's reply to Enterprisecares's Comment

Written on: 21/08/2014

Please email Care[at]Enterprise[dot]com.

Thank you.

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★☆☆☆☆

“Loads of stress”

Written on: 12/08/2014 by Jaelyn126 (1 review written)

Hired van in Crawley and paid extra £100 to drop at Bodmin. When at Bodmin the branch only had 1 person working, 2 or 3 were needed. They said at Bodmin that they could not give me a lift home ( near Bodmin) as it was outside their range, even though this had all been agreed with The Crawley branch. In the end they got me a taxi. The worst thing was the guy at Bodmin spotted that the bumper corner was loose and that it was not on their list of existing damage. I knew I had not done it but… Read Full Review

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Enterprisecares's Comment

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003022. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Enterprisecares's Comment

Written on: 21/08/2014

Please email Care[at]Enterprise[dot]com.

Thank you.

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★☆☆☆☆

“DO NOT USE”

Written on: 11/08/2014 by fffaaa (1 review written)

We hired a car from Enterprise via web as their prices seemed good. Didnt want to use a small company who would rip us off. When we arrived we had following problems: No 2nd driver and this would have cost another Euros200 to add for a week. Over charged and blamed on currency rates but we paid local currency and if using opposite currency exchange rate would have reflected a cheaper price. Told we would have to payd Euros90 if car returned dirty - our car was dirty when collected and no water… Read Full Review

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Enterprisecares's Response to fffaaa's Review

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003039. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Enterprisecares's reply to Enterprisecares's Comment

Written on: 21/08/2014

Please email Care[at]Enterprise[dot]com.

Thank you.

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★★☆☆☆

“Car scratched and scare tactics to buy insurance.”

Written on: 11/08/2014 by fcMurdock189 (1 review written)

Picked up the car, it was being washed then I took it, when we got to our destination and the water had dried the car was covered in scratches that weren't evident whilst wet. The washing of the car at our collection time was very much on purpose, if we had seen all the scratches and marks we would have demanded a different car, we were supposed to feel special in a good make car for our weekend away instead we looked like stock car races. We were told horror story scenarios of what we would… Read Full Review

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Enterprisecares's Comment

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003014. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Enterprisecares's Comment

Written on: 21/08/2014

Please email Care[at]Enterprise[dot]com.

Thank you.

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★★★★★

“Great professional and friendly service”

Written on: 08/08/2014 by Nessquick (1 review written)

Our own car broke down at the start of our holiday so we hired a car from the Hexham branch whose staff were brilliant. Very professional, friendly and even though they were very busy they pulled out all the stops for us so we could get on our way quickly. I would definitely use them again (but hope we don't have to due to car trouble!)… Read Full Review

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★☆☆☆☆

“Enterprise Car Hire - Pay a little extra somewhere else.”

Written on: 07/08/2014 by Smartinabel (1 review written)

Picked car up a car from Enterprise and even though I had given a time fir puck up I spent one and a half hours sorting out rental, not what you want after a long flight. Given the car and had to ask for it to be cleaned, mud and grease over inside and car not washed, barely enough fuel to get me to a petrol station. Booked the hire car for 28 days and wanted to extend by a week. Told I had to pay a whole month up front plus another £200 deposit it would be 4 days because of a weekend before I… Read Full Review

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Enterprisecares's Response to Smartinabel's Review

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003168. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Sm-A's reply to Enterprisecares's Comment

Written on: 15/08/2014

Thank you for your reply. I have been contacted by phone by branch and area manager. Would add that your personnel have been an asset to your company. Your policies are not but it has been explained to me the business reasons why you request the month in advance after 28 days. Sorry to say that your product no longer suits my needs. Impressed by the way your company gas tried to resolve the matter.

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★★★★★

“Rental in Barcelona Spain”

Written on: 04/08/2014 by Wilhelmsen (1 review written)

Excellent experience renting directly from the central city location on 45 Carrer Muntaner. Professional staff: helpful patient, and did not try to sell us extra things. At the last minute we needed a larger car than we had reserved; luckily they had just gotten one back and the price was reasonable. We were part of a large group of people, renting cars from several companies. We had by far the best experience and the best price. Our experience with Enterprise has always been good, but this one… Read Full Review

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★☆☆☆☆

“Bad Service and Davenport and Ossignton”

Written on: 03/08/2014 by Christian155 (1 review written)

The lady in the Toronto, Canada - Davenport and Ossignton location is very rude. The store manager is very unprofessional too… Read Full Review

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Enterprisecares's Comment

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003252. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Enterprisecares's Comment

Written on: 21/08/2014

Please email Care[at]Enterprise[dot]com.

Thank you.

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★☆☆☆☆

“Didn't even get the car”

Written on: 01/08/2014 by dnKenney481 (1 review written)

Booked a car online for a 17:30 pickup. Rang enterprise to check they had a car as before when I got there they didn't have a car I booked and have offered me a purple fiesta not a Mercedes as booked. :-( arrived at 17:20 only to be smugly told your early. :-/ . I gave them driving licence and paper part and then they asked for utility bills. I explained as I did on phone all my bills are paperless so only have e-mails. ( wasn't a problem they said on phone) was told to go home. Print one off… Read Full Review

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Enterprisecares's Comment

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003313. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Enterprisecares's Comment

Written on: 21/08/2014

Please email Care[at]Enterprise[dot]com.

Thank you.

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★★★★★

“Enterprise - Travis Street, Houston. Excellent!!!”

Written on: 01/08/2014 by AmandaLeaney (1 review written)

Enterprise Car Rentals at Travis Street, Houston were very professional, efficient and friendly. Their pricing was affordable and comparable to the market, and this coupled with their excellent customer service makes them a clear winner. We did have some confusion on the final price once the car was returned, however the staff member (who unfortunately I can't name) sorted this out swiftly. I give Enterprise Car Rentals at Travis Street, Houston my highest recommendation. We will most certainly… Read Full Review

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★☆☆☆☆

“WORST service EVER!”

Written on: 01/08/2014 by HansAnders1 (1 review written)

Enterprise Car have the rudest customer service by far. They say they accept MasterCard but they don't. They won't give you a solution and couldn't care less that you can't have a car rented by the time you need it. If there are any other rental car services available in your city, I advice to go to them, because renting a car at Enterprise will only result in you getting a poor customer service experience… Read Full Review

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Enterprisecares's Response to HansAnders1's Review

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003341. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Enterprisecares's reply to Enterprisecares's Comment

Written on: 21/08/2014

Please email Care[at]Enterprise[dot]com.

Thank you.

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★★☆☆☆

“use them through work- sadly”

Written on: 30/07/2014 by Ramonv305 (1 review written)

I have to have a hire car for work if I go anywhere except base- no idea how much the cars cost the firm but they are often very poor quality and not to the spec I had expected. Also they often don't collect the car for several days after I want it taken away and so it sits in the road annoying the neighbours. Colleagues have also had problems with cars smelling of smoke/dirty when meant to be non smoking; car delivered has to be used if we are to get to meetings on time but often not a great… Read Full Review

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Enterprisecares's Comment

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003355. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Enterprisecares's Comment

Written on: 21/08/2014

Please email Care[at]Enterprise[dot]com.

Thank you.

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★★☆☆☆

“Polite and friendly staff, but no car!”

Written on: 30/07/2014

I booked a one-way hire from Newcastle station to my home branch. This car was to get me home from a 450 mile cycling holiday, but when I arrived at Newcastle Station I couldn't find the Enterprise Office at the address given in the reservation email. It turns out I had hired and paid for a car (using the enterprise website) from a branch that isn't there. I had to hire another car (and pay again) and now am trying to get a refund for the booking they say they can't find from the branch that… Read Full Review

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★★☆☆☆

“friendly, just dont have a crash”

Written on: 30/07/2014 by Karlaa1955 (1 review written)

The staff were spot on. No problem with that side of things. Driven vans a lot so didn't take extra insurance cover out with them. Ended up scraping the van, knocking 2 small side bumpers off and a larger one. They charged me £550 which is pretty steep, as I'd phoned a company to check on the price of new parts and was quoted £280. Its my own fault for not taking extra cover but it shouldn't have cost that much… Read Full Review

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★☆☆☆☆

“ENTERPRISE CAR HIRE HORNCHURCH ESSEX”

Written on: 29/07/2014 by BRIAN02 (2 reviews written)

Had hire car through no fault accident and had to give credit card which was supposed to be for security. A few days in to the hire I checked credit card and saw that £69.99 had been charged to it. Rang Enterprise and was told it was for 0 excess and that I had agreed to it. I DEFINITELY had not but I had put my signature in about 4 places so apparently I had signed somewhere agreeing to this without my knowledge. Rang Enterprise and was told that it would be refunded and new paperwork issued… Read Full Review

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★★★★★

“good service”

Written on: 27/07/2014 by mzWard236 (1 review written)

I rented an econoline from enterprise. I reserved it on the web, that was easy. They called me the day before to make sure that I still need my reservation. When I went to get the truck, it was fast an easy. The truck was clean, almost new (7000km). The return was also fast, they asked if there was anything I would suggest for them to be better... It's not the first time that I rent from them and the service as always been good… Read Full Review

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★☆☆☆☆

“Traveller Beware”

Written on: 26/07/2014 by marzenab67 (1 review written)

Unfortunately very bad experience with Enterprise in Warsaw Poland. To start with - poor customer service. We had to wait for an hour for the person at the hire desk to serve 2 customers in front of us. When we finally got served we were reprimanded that we were late a couple of hours in picking up the car - according to them if the car is not picked up within 2 hrs from the confirmed time, the car will be offered to someone else (even if it is pre-booked and pre-paid in full!) Madness. Then we… Read Full Review

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Enterprisecares's Response to marzenab67's Review

Written on: 15/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003424. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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