Enterprise Car Rental Reviews

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★★☆☆☆
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Enterprise Car Rental
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★☆☆☆☆

“So-called "American Customer Service"”

Written on: 14/07/2014 by serice09 (1 review written)

A friend and I recently rented a car for a week in which we drove from Edinburgh to southwest France and back. We had the car reserved online for 9:00 am, and arrived at 8:45. They did not have our car ready for us at 9, and when I asked if they had another car that was ready, they said yes, but I'd have to pay for an upgrade. As an excuse, the lady made a few remarks about how they don't really take road trips in this country, and therefore have fewer cars available to rent. She also made a… Read Full Review

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Enterprisecares's Response to serice09's Review

Written on: 15/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003504. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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★★★★★

“fantastic service from Enterprise Renta a car”

Written on: 12/07/2014 by Yetagain (1 review written)

Last minute need to hire a car. Booked without a problem online. Picked up car from Cambridge House Nottingham. All members of staff were very professional, efficient and friendly. All details of hire including how to get help were explained clearly. Value for money. Wouldn't hesitate to use this firm again. Would certainly recommend Enterprise… Read Full Review

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★☆☆☆☆

“I have always used enterprise in the past and I have...”

Written on: 11/07/2014 by AndreasPowell372 (1 review written)

I have always used enterprise in the past and I have always recommended this company to my friends and family but due to a recent bad experience in one of your location in New Brunswick in Canada, it will be the last time I will ever use enterprise. My friend and I rented a car from the main street location in New Brunswick in June 28 and 30 minutes into driving, the back bumper fell off by itself. There were no indications that we have hit or bump into anything in the bumper (we have photos to… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 07/07/2014 by PhoenixBarnes124 (1 review written)

Car turned up with a grumpy man. Car interior was dirty and stained. I was told stains were ok! I disagree. Poor service and poor value for money- do not use this company… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 06/07/2014 by 484Hutchinson (1 review written)

I hired a chevy spark as it was the cheapest car and I was on a budget, did the booking online to save time went to pick the car up with both parts of my driving licence only to find out that I needed another form of proof of address as I was paying by debit card which was not stated in the e-mail conformation when I said I can go to the cash machine to get the money they then said they cant accpect cash, I eventually managed to get the 2nd proof of address, then when we looked round the car it… Read Full Review

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★☆☆☆☆

“Last time ever!!!”

Written on: 04/07/2014 by Organisedchaos2014 (2 reviews written)

In today's modern age of computers, technology and software development one would presume such a big organization would have a more competent and sophisticated booking system and not hide "subject to availability" in the small print! To be honest I've never have a good word to say about enterprise rent-a-car, Wolverhampton and have had the final straw with them today when they call me to tell me they don't have any vehicles AT ALL, five minutes before i am due to collect and whilst on the way… Read Full Review

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★★☆☆☆

“Rubbish cars, a bit sly...”

Written on: 01/07/2014 by BraedenPatterson (1 review written)

Picked up a car today from the branch in Rugby, Warwickshire. I requested "Chevy Aveo" or similar, and it seems they thought I wouldn't notice them giving me the most horrendous car ever put onto British roads -A Chevrolet Spark. There was no mention of a rebate on the extra I paid to have a bigger car until I had to actually show the bloke an e-mail they'd sent to me clearly stating I had requested a larger car. I don't really understand why they think it's acceptable to give these terrible… Read Full Review

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Jek1993's Comment

Written on: 01/07/2014

Had a more or less identical experience a couple of months ago - pretty awkward when even the staff are expressing sympathy for the rubbish car they're handing over to you.....

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★☆☆☆☆

“Rip Off Merchants”

Written on: 28/06/2014

Picked up a VW Golf from Gatwick two weeks ago, was asked to check car with rep which we did, however was not told to check tyres also had to check black car in very dark car park. Over the next two weeks we had a great time and because the car was not ours looked after it very very well. This morning we handed the car back only to b told there was a mark on the tyre which would have to b replaced, we were not amused!!!!!!! Not once did we hit a curb not once did we abuse the car in any way… Read Full Review

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Happyf's Comment

Written on: 08/07/2014

We were told that there was a "bolt" in our tyre, despite me checking around the car when I left it. We asked for the evidence way before anything was done on the car and they said they would let us see the tyre and bolt. It never appeared and they proceeded to take £200 from our bank. We took this further and would have taken them to court over this but they have agreed to refund our money, although 3 weeks later they have not. If it does not appear, we will take this company to court.

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★☆☆☆☆

“More unauthorised payments from Enterprise UK”

Written on: 28/06/2014 by JoshBarnett (1 review written)

An Enterprise hire car was arranged for me by the body shop currently carrying out repairs to my own personal vehicle as they're own fleet of courtesy cars was unavailable. After being collected on a Saturday (good) we checked around the car at Enterprise Salisbury for any damage from previous renters. The car was parked with its rear end up against a wall making checking the rear for scuffs and dents difficult. To make matters worse, the car had been recently and poorly washed leaving plenty… Read Full Review

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★☆☆☆☆

“Avoid please! Avoid enterprise car rental! ”

Written on: 27/06/2014 by Gbrescia (1 review written)

rented a Renault twingo at nice airport for 2 days. Unfortunately while my car was parked has been damaged by our Gardner van.... Tipical French... He was reversing his van and he broke just the rear light of the rented car Obviously the guy took the full responsibility and fill a form approved by the law in Feance where the guy stated that takes full responsability for the damaged writing is reg plate, d.license number, insurance detail etc. I returned the car to the nice branch… Read Full Review

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Enterprisecares's Response to Gbrescia's Review

Written on: 27/06/2014

Gbrescia, I would like to discuss this further with you. Please email us with
o Renter’s full name
o Current phone number
o Location rented
o Rental agreement number
o “DX” or claim number
o Description of the concern
Your reference number is 140627-001644. -Tatiana

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Srm1976's reply to Enterprisecares's Comment

Written on: 27/06/2014

I am actuly glad to hear that somebody wants to speak to me after i have been had 850 euro taken off me! However better late than never... if you can give your email address or your phone number I would be happy to discuss everything with you. I have got nothing to hide... I will certainly keep everybody informed on this case to allow everybody order to make a ponderate decision before choosing the right company for renting a car

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★★☆☆☆

“Delay in paying back my deposit of £200”

Written on: 26/06/2014 by DonnaBrett (1 review written)

Been hiring cars from Byker and Shiremoor for years and had a terrible time few month back getting my deposit back. I stopped using them until 3 weeks ago when I hired again, after returning car back on Monday I am still waiting!… Read Full Review

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Enterprisecares's Response to DonnaBrett's Review

Written on: 26/06/2014

DonnaBrett., Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140626-002418. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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April2Infinity's reply to Enterprisecares's Comment

Written on: 03/07/2014

I am waiting now for 2 weeks to get my deposit back. I rented a car at Luton airport in 19th June and gave it back on time and with no damage to it. 10 working days later still no money in my account. I have been in touch with them over the past week and only get told it isn't there responsibility as the money has lwfr their accounts. I was asked to ask my bank where the money is. I even did that twice. There are no pending transactions on my cars/ account.
It is very frustrating as I am due to hire another vehicle in 5 days with Enterprise and have to pay another deposit of £200. No courtesy was shown at all. The manager of the branch doesn't even want to speak to us anymore. Very disappointing.

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★★★☆☆

“I can not understand....”

Written on: 26/06/2014 by BrianaWoods (1 review written)

I can not understand how enterprice has a customer service employee instead their goal is aid you pay more, in the office of Baltimore airport serves me on Friday June 20 at 1:00 am an operator in the counter that the result was a booking for $ 75 pass to $ 340, I trust the process, my mistake, I did not see the detail to the hotel, not the action was honest employeewhent I return the vehicle JULY treated me, I explained what happened and she with high professionalism and training course with a… Read Full Review

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Enterprisecares's Comment

Written on: 26/06/2014

BrianaWoods., Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140626-002547. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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★☆☆☆☆

“Nasty sting in the tail”

Written on: 24/06/2014

We recently hired a car for a short period. Initially the staff could not have been nicer. I was worried about the size of car we were being offered so most of our inspection of the car with staff concentrated on the size of the boot and the mileage checks. We did look for scratches, but at no point did any of us look at the windscreen. On returning the car however we were told there was a chip in the windscreen. The staff were really offhand and assured us we would be charged no more than… Read Full Review

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Enterprisecares's Comment

Written on: 26/06/2014

#2686859., customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140626-002566. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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★☆☆☆☆

“I had an Accident”

Written on: 24/06/2014 by KristaLucas47 (1 review written)

I was going on holiday and had an accident in the City of London with one of Enterprise vehicles. For my surprise they didn't replace the vehicle and I was left miles away in the Enterprise Depot near Wimbledon with my family. Ok, if they do not want to replace the vehicle but they should have let me know when I called them after the crash. It took 5 hours to know that I wouldn't have my vehicle replaced. The branches seems that they do not want anything to do with each other, even the AA guy… Read Full Review

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Enterprisecares's Comment

Written on: 26/06/2014

KristaLucas47., Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140626-002593. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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★☆☆☆☆

“Enterprise charged me €750 without notice for a...”

Written on: 23/06/2014

I rent a car at Enterprise in AMS, there's a small dent on the front bumper while I returned the car. Their stuff told me their damage department will contact me in shortly and it could be a small charge or no charge for this tiny damage. I found my card was charged €843(750 + the balance) 2 months later. I won't rent a car and recommand to my friends/collegues. This is too rediculous and unacceptable!… Read Full Review

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Enterprisecares's Comment

Written on: 26/06/2014

#2684213., Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140626-002617. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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★☆☆☆☆

“No one waiting for us!”

Written on: 22/06/2014 by Maya2332 (1 review written)

Recently we went on a holiday to Bulgaria and booked a car with Enterprise, we knew they are closing at 9 pm, so rang customer service to ask them if they can wait 15 min more than there closing time and we will pay the charge for this and gave them the flight number as well, they said it won't be a problem and that they will sort this for us! When we arrived we went to their office and it was closed! We tried ringing them on 2 different numbers and nobody answered the phone! My advise is do… Read Full Review

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Enterprisecares's Response to Maya2332's Review

Written on: 26/06/2014

#2682109, Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140626-002651 I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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★☆☆☆☆

“Disgusting”

Written on: 19/06/2014 by csuffern (1 review written)

First of all Enterprise in Newmarket,ON was made aware of my need for a vehicle one week in advance. When I arrived they were scrambling to find me a vehicle.They seemed very disorganized. The worst is that the vehicle reeks of cigarette smoke. It is so strong that I have used air fresheners to try to clear out the smell, but it still permeates the car. It is extremely poor business in this day and age to give someone a car that reeks of cigarette smoke without asking them first… Read Full Review

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Enterprisecares's Response to csuffern's Review

Written on: 20/06/2014

csuffern,

As customer service is of the utmost importance to us, we'd like the chance to speak with you further about this. Please contact us with the complete details. Include the exact rental location, your contact information, and any rental agreement or reservation numbers.

When emailing, please place reference number 140620-001936 in the subject line. We look forward to hearing from you.

Carol H.
Social Media Coordinator
Enterprise Rent A Car

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★☆☆☆☆

“Charge for damage done by previous renter”

Written on: 19/06/2014 by hvFoster1991 (1 review written)

Charged me £750 for 2 new tyres. I know for sure it wasn't me, but they don't bother responding to any correspondence. Will not use again… Read Full Review

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Enterprisecares's Comment

Written on: 19/06/2014

hvFoster1991,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this tire charge for you. Please email us at Care[at]Enterprise[dot]com with the complete details. Include the exact rental location, your contact information, rental agreement number and any further information regarding your experience with us.

When emailing, please place reference number 140619-002123 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Media Coordinator
Enterprise

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★☆☆☆☆

“Unauthorised money taken out of my account”

Written on: 18/06/2014 by Asherz85 (1 review written)

Had an accident back in Jan 2014 my insurance referred me to enterprise for courtesy car. The service was godd and the advisor was smart in appearance. We surveyed the car and noticed there was a massive dent in the side that had not been picked up from the previous rental. this was noted down. I had the car for 2 weeks and unfortunately whilst travelling to work, I had a chip on the windscreen. When returning the car, I pointed this out and told it was no problem. The chip was 0.5mm. fast… Read Full Review

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Enterprisecares's Response to Asherz85's Review

Written on: 19/06/2014

Asherz85,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please email us at Care[at]Enterprise[dot]com with the complete details. Include the exact rental location, your contact information, rental agreement number, damage claim number and any further information regarding your experience with us and this rental.

When emailing, please place reference number 140619-002076 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Media Coordinator
Enterprise

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★☆☆☆☆

“booking van with enterprise”

Written on: 16/06/2014 by iirshad (1 review written)

I was about to book van with enterprise, but after reading reviews I have changed my mind. I amd requesting management to sort it out ASAP… Read Full Review

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Enterprisecares's Response to iirshad's Review

Written on: 17/06/2014

We take customer service seriously and want to assist you. Please email us with your contact information, exact location you rented from, reservation/rental agreement number and reference #140617-002273 so we can address your situation. -Tatiana

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