Enterprise Car Rental Reviews

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★★☆☆☆

“Poor Customer Service”

Written on: 23/01/2015

For a recent holiday in Turkey, booked an automatic 4 WD and was offered a manual car with no other option available for hours after our scheduled pickup time and date. Given that the booking was made over a month before the pick-up day, it’s hard to understand what the issue was. Also, some offices open shorter hours than more major car hire companies. Cheaper than some companies but poorly organised – go with a more mainstream group you can rely on… Read Full Review

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Enterprisecares's Comment

Written on: 28/01/2015

We believe that we can only get stronger when we listen to our clients and appreciate your comments. We’d like to speak with you further about your experience in Turkey. Please contact us at care(at)enterprise(dot)com. Include your rental agreement or reservation numbers, your contact information and any details about your experience you’d like to share. Please reference # 150128-001252. – Carl Social Monitoring Coordinator

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★☆☆☆☆

“Enterprise in France charged me the full excess for a...”

Written on: 22/01/2015 by Reese285 (1 review written)

Enterprise in France charged me the full excess for a slight accident I had back in June. My insurance company understandably wanted to see the quote and invoice for the actual cost of the damages. It took multiple phone calls from australia and emails to get them to send those documents (and then I got the clear impression that the young man who agreed to send them was doing something he could get in trouble for and that he was embarrassed by the situation). Surprise, surprise, the actual… Read Full Review

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Kayro's Comment

Written on: 24/01/2015

Bellieve it or not, not long after I wrote that review I checked my credit card statement and the refund had been credited a couple of days earlier. I'm grateful to finally have it settled, but don't take back any of my negative feelings about how entreprise handled this and treated me.

I should not have had to pay the full excess in the first place, and I should not then have had to be so persistent to get the documents I needed for my insurance, and the money Enterprise owed me.

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Enterprisecares's Comment

Written on: 28/01/2015

Please contact us at care(at)enterprise(dot)com. Include your rental agreement or reservation numbers, your contact information and any details about your experience you’d like to share. Please reference # 150126-004942. – Carl Social Monitoring Coordinator

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Enterprisecares's Comment

Written on: 26/01/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I understand you did get your refund, but I would still like to follow up with you about the customer care received. Please email me with the complete details, exact renting location, contact information and any rental agreement numbers. Please reference #150126-004942. I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, Enterprise Rent-A-Car

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★★★★★

“True Customer Service”

Written on: 20/01/2015 by Robson1245 (1 review written)

A car rental with an amazing friendly and efficient customer service. Good by all car hires in UK with grumpy rude and arrogant reps... Enterprise will definitly keep on having all my business. Thank you! What i did not like: I took so many years to use Enterprise and been treated horribly by the 'competition' for so long… Read Full Review

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★☆☆☆☆

“Booked and prepaid a car at Almeria including CDW (...”

Written on: 19/01/2015 by Philpennicott (1 review written)

Booked and prepaid a car at Almeria including CDW ( which I understand covets the insurance excess on any damage to the rental car, or third party claims. On arrival at Almeria airport I was directed by phone to the back of a van in the car park and told that I was liable for the first €1000 of damage to the vehicle but I could cover this for €75. I explained that I had paid up front for the car and included CDW, however he would not accept this and was adamant that I paid €75. This was… Read Full Review

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Enterprisecares's Response to Philpennicott's Review

Written on: 26/01/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, contact information and any rental agreement numbers. Please reference #150126-004849. I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, Enterprise Rent-A-Car

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Philpennicott's Response to Philpennicott's Review

Written on: 02/02/2015

Well, this review certainly got a response and I now have great admiration for the customer care scheme. I have now been told that I will receive a full refund.
Wonderful and I am delighted because up till now I have always had great service from Enterprise and will certainly use again.
I would love to upgrade the star rating to a 5star for customer service.

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Enterprisecares's Response to Philpennicott's Review

Written on: 28/01/2015

Please contact us at care(at)enterprise(dot)com. Include your rental agreement or reservation numbers, your contact information and any details about your experience you’d like to share. Please reference # 150126-004849. – Carl Social Monitoring Coordinator

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★☆☆☆☆

“Be afraid”

Written on: 16/01/2015 by Talia95 (1 review written)

Do not use enterprise if you want a good service , I can't tell you how many times I have had to call up to find out what happened to my hire van when put in to service my ignition I'm in week five still not resolved , this has cost me a lot of money and enterprise don't consider this a priority . As for the staff ,except one they don't have a clue… Read Full Review

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Enterprisecares's Comment

Written on: 26/01/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, contact information and any rental agreement numbers. Please reference #150126-004790. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise Rent-A-Car

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Enterprisecares's Comment

Written on: 28/01/2015

Please contact us at care(at)enterprise(dot)com. Include your rental agreement or reservation numbers, your contact information and any details about your experience you’d like to share. Please reference # 150126-004790. – Carl Social Monitoring Coordinator

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★★★★★

“Stockport Branch - Top Notch”

Written on: 07/01/2015 by GazzerUK (23 reviews written)

The Stockport branch are excellent. I hire a car from them every week, for the past 4 months. The staff are extremely helpful. Cars are delivered on time and in good clean condition. Sometimes I get an upgrade which is very nice. They communicate well both before and after the rental to check I am happy with everything. Very personal service from the staff, which makes a nice change. I used Enterprise regularly a few years ago in Aberdeen, and they used to be dreadful. They have really… Read Full Review

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★★★★★

“LHR. Excellent service”

Written on: 05/01/2015 by SK7703 (1 review written)

Certainly the best car rental experience I have ever had. I have been caught by a couple of sharks at Heathrow before (Green Motion was one) and was ready for yet another fight with a crooked car rental company. However, the service was superb in every single way. I have been quick to leave bad reviews when they are warranted, but this time the exact opposite is warranted. 5 stars and I'll be back… Read Full Review

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★★★★★

“Efficient, polite and friendly”

Written on: 03/01/2015 by B.Dimitrov (1 review written)

Rented around Christmas from their Nottingham City centre branch. Pros: 1. Efficient - even though they were quite busy when renting or returning the car, I did not have to wait much 2. Polite - the staff were very polite and friendly. Offered mince pies and chocolates at least 3 times :). 3. Good induction 4. When I returned the car they inspected it for damage in about 30sec i.e. I felt they were not looking for a way to charge more 5. Found a voucher that reduced my excess to $0 and… Read Full Review

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★☆☆☆☆

“cannot be trusted”

Written on: 01/01/2015 by Orriq394 (1 review written)

Went to collect vehicle and while inspecting a major scratch at eye level was no noted by sales person.when I brought it to his attention he started stuttering and panicking.seems like that they wanted me not to notice it and then blame me. Further more vehicle was not clean to see clearly other damages but I inspect vehicles daily ad part of my job . They are quick to take deposit of you but make it difficult to get it back. I was told that as soon as you return the vehicle ,money is refunded… Read Full Review

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Enterprisecares's Comment

Written on: 02/01/2015

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, contact information and any rental agreement numbers. Please reference #150102-001250 I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, Enterprise Rent-A-Car

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Alamocares's Comment

Written on: 06/01/2015

Please email us at care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement number, exact renting location, and any other details you would like to add. When emailing, please include reference number 150102-001250 in the subject line of your email. Thanks! -Carl

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Lillyrae's Comment

Written on: 04/01/2015

The deposit is released by Enterprise immediately, it is your bank that makes it take 3-5 working days. The payment needs to be cleared like when you put a cheque in.

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★★★★★

“Thank you Enterprise”

Written on: 30/12/2014 by kershawd (1 review written)

Made the booking from Western Canada for our Christmas vacation in the North of England. Rented from the Ashton Old Road branch, Manchester. The staff were very friendly, efficient and accomodating. Met us at the Piccadilly rail station on December 18th - (found us in the crowds; no mean feat) and drove us to the rental office. "We'll pick you up", just like the ad says. Paperwork efficiently handled both initially and on the return. Offered us a choice of vehicle, all new and very clean. Will… Read Full Review

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★☆☆☆☆

“price advertised is misleading”

Written on: 22/12/2014 by CLSCJ (1 review written)

I called Enterprise for a quote. The staff member was very helpful but clearly confirmed the price quoted included all costs - full insurance, 24hr breakdown, unlimited mileage etc. The quote for 6 days was GBP 119.48. When we went to collect the car we were informed of the 1000 GBP excess or the option to pay another 100 GBP to reduce the excess. The total cost was 221.35 GPB. A vast difference from the amount which was quoted. I still dont understand how the amount quoted 119.48 GBP is made… Read Full Review

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Enterprisecares's Response to CLSCJ's Review

Written on: 22/12/2014

We'd like to look further into this for you. Please email us at care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement number, exact renting location, and any other details you would like to add. When emailing, please include reference number 141222-001793 in the subject line of your email. Thanks! -Collin

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Persistability's Response to CLSCJ's Review

Written on: 08/01/2015

You can bypass Enterprises rip-off excess insurance by doing a web search for "car hire excess insurance" available for £4 per day (or less) and £40 for an annual policy. Would save a lot of money if hiring regularly

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★★★☆☆

“Can work out expensive”

Written on: 21/12/2014 by RMreview (1 review written)

Cannot fault the customer service or vehicle condition/quality...but the fact that the insurance excess for my hire was £1000 which could be reduced to £100 by paying an extra £16 a day means what they advertise as the daily rate is actualy higher (in my case to the tune of £16 a day) Obviously it was my choice to reduce the excess...i just wonder how many people actualy don't take it up. Personaly, there is enough stress driving around in a car when you know a minor scratch caused by… Read Full Review

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Enterprisecares's Response to RMreview's Review

Written on: 22/12/2014

Thank you for sharing your experience with us. If you would like to speak with us further about our coverages please email us at care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, exact renting location, and any other details you would like to add. When emailing please use reference number 141222-001765 in the subject line of your email. -Collin

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Persistability's Response to RMreview's Review

Written on: 18/01/2015

You can bypass Enterprises rip-off excess insurance by doing a web search for "car hire excess insurance" available for £4 per day (or less) and £40 for an annual policy. Would save a lot of money if hiring regularly

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Persistability's Response to RMreview's Review

Written on: 18/01/2015

You can bypass Enterprises rip-off excess insurance by doing a web search for "car hire excess insurance" available for £4 per day (or less) and £40 for an annual policy. Would save a lot of money if hiring regularly

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★☆☆☆☆

“Same situation as me. I was been charged £100 (I...”

Written on: 19/12/2014 by Ev1lBaby (1 review written)

Same situation as me. I was been charged £100 (I bought the insurance with excess of £100) for an abrasion on the front lower bumper (where u hardly can notice especially it was raining that day) at the edinburgh airport branch. I never even once did a head-in parking nor driving on a rough road throughout my 15 days of rental cos I ain't familiar with roads in Scotland. While I was going to compliment the quality of car provided, they informed me of this. I tried to explained to them where… Read Full Review

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Enterprisecares's Response to Ev1lBaby's Review

Written on: 22/12/2014

Hi, we would like to look into this damage claim further. Please email us at care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, exact renting location, claim or "DX" number, and any other details you would like to add. Please include reference number 141222-001729 in the subject line of your email. -Collin

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Ev1Lbaby's reply to Enterprisecares's Comment

Written on: 24/12/2014

Hi,

I have emailed you with the details. Appreciate if you could look into this matter and your prompt reply on this matter. Thanks in advance.

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★★★★★

“thank you for your service”

Written on: 18/12/2014 by anthonyriddle (1 review written)

thank you for your staff at your Bromsgrove depot, found them all to be very efficient at their work, found the lady I dealt with to be very good at her job with a very pleasant personality and the man who i also had dealings with. very pleasant and friendly place to visit and car was very good thank you all once again. A F Riddle… Read Full Review

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Enterprisecares's Response to anthonyriddle's Review

Written on: 22/12/2014

We're happy to hear about the service you received from our Bromsgrove location. Thanks for choosing Enterprise! We look forward to seeing you again down the road! -Collin

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★★☆☆☆

“Huge Insurance Excess and Additional Deposit!!!”

Written on: 12/12/2014 by Leerahop (1 review written)

While my car was in for its annual MOT and service I had to rent a hire car as I had a busy schedule that week. I decided to use Enterprise because, if their adverts are true, they offer cheap cars and cheerful service, thus seeming ideal for my needs. The staff were extremely friendly and professional as expected; I was shocked, however, at the hidden charges. Firstly, although the rate for a small 'mini' style car was £17.66 daily, very reasonable in my opinion, they demanded a £200 deposit… Read Full Review

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Enterprisecares's Response to Leerahop's Review

Written on: 15/12/2014

I would like to discuss this further with you. Please email us with your contact information including phone number, the exact branch location, rental/reservation number and any other details. Please reference 141215-001648. -Tatiana

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Enterprisecares's reply to Enterprisecares's Comment

Written on: 16/12/2014

Leerahop,
Please email care[at]enterprise[dot]com.

Thank you,
Mitch
Social Monitoring Coordinator
Enterprise

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Persistability's Response to Leerahop's Review

Written on: 08/01/2015

Just do a web search for "car hire excess insurance" and get better cover for around £4 per day or £40 per year. This saves a lot compared to their extortionate "£12/day plus something else for tyres and underside cover". Don't let them rip you off.

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★☆☆☆☆

“Hired a van for 24 hours, pre hire check was fine, no...”

Written on: 12/12/2014 by Scammed2014 (1 review written)

Hired a van for 24 hours, pre hire check was fine, no incidents occurred whilst I was driving it and it was not left unattended. On returning the vehicle this morning, a member of staff appeared from behind the van saying there was a big scratch. I had been inside dropping the keys off for only a few minutes, so came round to see a new scratch which looked deliberate. Felt I had no choice but to agree to pay the £250 excess, but I know 100% that this scratch was not caused by me or while the… Read Full Review

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Enterprisecares's Response to Scammed2014's Review

Written on: 15/12/2014

I would like to research this further for you Kristen. Please email us with: Renter’s full name
o Current phone number
o Location rented
o Rental agreement number
o “DX” or claim number
Thanks for posting and we look forward to hearing from you soon. Your reference number is 141215-001213. -Tatiana

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Enterprisecares's reply to Enterprisecares's Comment

Written on: 16/12/2014

Scammed2014,
Please email care[at]enterprise[dot]com.

Thank you,
Mitch
Social Monitoring Coordinator
Enterprise

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Persistability's Response to Scammed2014's Review

Written on: 18/01/2015

You can bypass Enterprises rip-off excess insurance by doing a web search for "car hire excess insurance" available for £4 per day (or less) and £40 for an annual policy. Would save a lot of money if hiring regularly

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Ev1Lbaby's Response to Scammed2014's Review

Written on: 19/12/2014

Same situation as me. I was been charged £100 (I bought the insurance with excess of £100) for an abrasion on the front lower bumper (where u hardly can notice especially it was raining that day) at the edinburgh airport branch. I never even once do a head-in parking nor driving on a rough road throughout my 15 days of rental. Just my luck that I need to rush for my flight, else I will challenge them to do a car inspection to determine how old that abrasion was (which it looked like an old abrasion). Scamming company at airport. The one at sight hill was awesome (I booked in June 2014) with good service and integrity. But from this scamming incident, I will never book any rental car from this company again. Total disappointment. If I knew, I will have taken photos everywhere of this stupid car before signing. Too trusting on this company.

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★★★☆☆

“Booking Chaos”

Written on: 08/12/2014

I initially booked a car for three days via the online booking form, this was completed and the paperwork supplied. However on conracting thge local site I was informed that no car was avail;able. I agreed to change the date to the next day and was quoted a price for two days. On ringing to ask for a pickup I was told that the booking did not exist. The local branch did find a car and the booking was made for pickup at 1.00 pm, later this was changed to 1.30 pm. I was actually picked up at… Read Full Review

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Enterprisecares's Comment

Written on: 08/12/2014

Thank you for sharing these details about your experience booking a vehicle with Enterprise. We've taken note of your comments and would like to discuss this further with you. Please send an email to care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, the exact location you rented from, and any other details you would like to include. When emailing please reference 141208-001364 in the subject line of your email. Thanks! -Collin

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★☆☆☆☆

“Sprinter van”

Written on: 05/12/2014 by 307Vaughan (1 review written)

Collected Sprinter from Motherwell depot for a one way hire, assistant ant manager walked us round vehicle and pointed out various bumps and scratches on it assuring us these were normal wear and tear for an industrial type vechicle. We drove straight to Plymouth. On delivery next day to the Plymouth depot the same bumps and scratches were dreamed to be damage we had caused. While at this depot we contacted the The Motherwell assistant manager who assured us we were correct and that the damaged… Read Full Review

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Enterprisecares's Comment

Written on: 05/12/2014

We’ve taken note of your comments and would like the opportunity to look into this for you. Please email us at care[at]Enterprise[dot]com with your contact information, exact location you rented from, your rental agreement or reservation number, claim or "DX" number, and any further information regarding your experience you would like to share.

Please reference Number 141205-002265 in the subject line of your email. We look forward to hearing from you soon.

Respectfully,
Collin
Social Monitoring Coordinator
Enterprise Rent A Car

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★☆☆☆☆

“Alleged Damage to vehicle”

Written on: 27/11/2014 by Barders61 (1 review written)

Hired a vehicle from Enterprise signed agreement staff did not conduct a walk around check. On return checked thoroughly and accused me of a scuff under the bumper which was not even visible. Now they are stating a full hand over was done and there is bumper damage. Lying deceptive staff and car was in filthy condition… Read Full Review

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Enterprisecares's Response to Barders61's Review

Written on: 28/11/2014

Barders61, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #141128-001156. I look forward to hearing from you soon, thank you. Christoff, Social Monitoring Coordinator, Enterprise Rent-A-Car

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Enterprisecares's Response to Barders61's Review

Written on: 01/12/2014

Thank you for bringing this to our attention. We’d like to look into this further. Please email care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, exact location you rented from, claim or "DX" number, and any details of your experience you would like to include. When emailing, please list reference #141201-002021 in the subject line. Thanks. - Collin

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★☆☆☆☆

“Not reliable people ”

Written on: 24/11/2014 by akMiller78 (1 review written)

I have made an online booking for an automatic car but next morning I have received a phone call from office saying we do not have the car available and gave a totally different pick up time and price plan which was not suitable at all ruined my day simply… Read Full Review

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Enterprisecares's Comment

Written on: 24/11/2014

akMiller78,
We value your feedback and as customer service is our highest priority, we would like the opportunity to look into this for you. Please email Care[at]Enterprise[dot]com with the complete details of your experience, your rental agreement or reservation numbers and your direct contact information. Please reference number 141124-001658. We look forward to hearing from you.
Sincerely,
Carl
Social Monitoring Coordinator
Enterprise

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Zaff2012's Comment

Written on: 25/11/2014

Hi!
Thanks for ur response I booked the car Sunday night for Monday morning 24/11/2014 for 10 am pick up and the confermation 147438126 and I double checked the reservation and make sure the car is automatic and the price plan is class B car which comes around £35 . Next morning when the agent rang up I told him the same the response was automatic car is avaliable on £57 and for 11:30 which was not worth for me

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Enterprisecares's Comment

Written on: 03/12/2014

Hi, Javed. Thank you for this additional information. In order for us to better assist you could you please email us at care[at]Enterprise[dot]com with your contact information including email and phone number? Please include reference number 141124-001658 in the subject of your email. Thanks! -Collin

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