Enterprise Car Rental Reviews

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Enterprise Car Rental
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★★☆☆☆

“use them through work- sadly”

Written on: 30/07/2014 by Ramonv305 (1 review written)

I have to have a hire car for work if I go anywhere except base- no idea how much the cars cost the firm but they are often very poor quality and not to the spec I had expected. Also they often don't collect the car for several days after I want it taken away and so it sits in the road annoying the neighbours. Colleagues have also had problems with cars smelling of smoke/dirty when meant to be non smoking; car delivered has to be used if we are to get to meetings on time but often not a great… Read Full Review

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Enterprisecares's Comment

Written on: 14/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003355. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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★★☆☆☆

“Polite and friendly staff, but no car!”

Written on: 30/07/2014

I booked a one-way hire from Newcastle station to my home branch. This car was to get me home from a 450 mile cycling holiday, but when I arrived at Newcastle Station I couldn't find the Enterprise Office at the address given in the reservation email. It turns out I had hired and paid for a car (using the enterprise website) from a branch that isn't there. I had to hire another car (and pay again) and now am trying to get a refund for the booking they say they can't find from the branch that… Read Full Review

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★★☆☆☆

“friendly, just dont have a crash”

Written on: 30/07/2014 by Karlaa1955 (1 review written)

The staff were spot on. No problem with that side of things. Driven vans a lot so didn't take extra insurance cover out with them. Ended up scraping the van, knocking 2 small side bumpers off and a larger one. They charged me £550 which is pretty steep, as I'd phoned a company to check on the price of new parts and was quoted £280. Its my own fault for not taking extra cover but it shouldn't have cost that much… Read Full Review

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★☆☆☆☆

“ENTERPRISE CAR HIRE HORNCHURCH ESSEX”

Written on: 29/07/2014 by BRIAN02 (2 reviews written)

Had hire car through no fault accident and had to give credit card which was supposed to be for security. A few days in to the hire I checked credit card and saw that £69.99 had been charged to it. Rang Enterprise and was told it was for 0 excess and that I had agreed to it. I DEFINITELY had not but I had put my signature in about 4 places so apparently I had signed somewhere agreeing to this without my knowledge. Rang Enterprise and was told that it would be refunded and new paperwork issued… Read Full Review

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★★★★★

“good service”

Written on: 27/07/2014 by mzWard236 (1 review written)

I rented an econoline from enterprise. I reserved it on the web, that was easy. They called me the day before to make sure that I still need my reservation. When I went to get the truck, it was fast an easy. The truck was clean, almost new (7000km). The return was also fast, they asked if there was anything I would suggest for them to be better... It's not the first time that I rent from them and the service as always been good… Read Full Review

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★☆☆☆☆

“Traveller Beware”

Written on: 26/07/2014 by marzenab67 (1 review written)

Unfortunately very bad experience with Enterprise in Warsaw Poland. To start with - poor customer service. We had to wait for an hour for the person at the hire desk to serve 2 customers in front of us. When we finally got served we were reprimanded that we were late a couple of hours in picking up the car - according to them if the car is not picked up within 2 hrs from the confirmed time, the car will be offered to someone else (even if it is pre-booked and pre-paid in full!) Madness. Then we… Read Full Review

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Enterprisecares's Response to marzenab67's Review

Written on: 15/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003424. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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★★★★★

“Car Hire Ex Dublin Airport”

Written on: 21/07/2014 by Killian1inamillion (1 review written)

We found the communication from start to finish, superb. The person on the Car Hire Desk was our first point of contact upon our arrival. She was very friendly, knowledgeable and happy to help - made our first experience of hiring a car a doddle. We all said we would recommend the company to family and friends. Thank you Catherine and Andy… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 21/07/2014 by Rachhh (1 review written)

We hired a car from the Edinburgh Airport branch and unfortunately scraped the back wheel arch. We were concerned about how much this would cost to repair and so spoke to a local repair service, who said that damage like that would cost £200 max. We were therefore shocked and disappointed when Enterprise charged us the full £700 excess. There is no way that it was £700 worth of damage and having to find that much money completely ruined the memories of our otherwise lovely holiday. We have… Read Full Review

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Gdh0120's Response to Rachhh's Review

Written on: 08/08/2014

My experience has been very similar. On returning a small white van to the Edinburgh Corstorphine branch on 24/7/14, I was informed that a minor scratch on the white painted back door had been discovered. I could not provide evidence that I had not done this so had to accept liability. I have been debited £850 until they have the time to buff out this scratch. It is now 15 days later and no response. Apparently Enterprise only commit to respond to an email within SEVEN days. This is dreadful service.

AVOID !!!!!!!!

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Enterprisecares's Response to Rachhh's Review

Written on: 15/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003460. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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★☆☆☆☆

“Glad I looked at these reviews”

Written on: 21/07/2014 by Hartxg1971 (1 review written)

I have a car reserved with Enterprise that I was due to pick up next week (pay on collection), good price but these reviews have put me off. I have been ripped off once before by a car hire company and am not prepared to take the risk of going through it again. This much negativity towards Enterprise has made me nervous. Cancelling my reservation immediately and regardless of cost, will go with a company with better reviews. Thanks to those who have opened my eyes to this company… Read Full Review

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Baxterhols's Comment

Written on: 06/08/2014

Wow , you lucked out , we are having a TERRIBLE experience right now ( because of a flat tire ) and I am Sooooo going to let everyone know what we've been through ~ still waiting from 5pm last night And the time is now 12.30pm next day - JUST FOR A FLAT TIRE !! Oh just learned that we have to sit in the tow truck for an hour and a half to get to another town that has the correct tire size , the tire that's on our car is an awkward size . Unbelievable .

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★★★★★

“top upgrade”

Written on: 18/07/2014 by Ramiro424 (1 review written)

ordered a small 4x4 vehicle for the weekend for a trip to RAF Fairford, had phone call the morning I was due to collect to say they could not get a small 4x4 and would I be happy to pay £10 for weekend upgrade..... arrived to find they had allocated a brand new Mercedes GL 4x4 with 200 miles on the clock. Well chuffed. great customer service from Rock Ferry… Read Full Review

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★★★★★

“Very happy ”

Written on: 16/07/2014 by Wave345 (1 review written)

Car booked over the phone one way from Inverness car pickup perfect nice car clean and reliable staff waited at Hartlepool to deliver car back after closing time will be using there services again very impressed… Read Full Review

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★☆☆☆☆

“Enterprise car rental at Malpensa airport”

Written on: 16/07/2014 by JonathanLamont (1 review written)

People travelling to Milano Malpensa airport using “Enterprise Rent-A-Car” be careful! I have made a reservation using “Enterprise” WEB site for the dates starting 24 June 2014 until 2 July 2014. Here is the confirmation received: … Pick Up Date: Tuesday, 24 June 2014 at 14:00 Drop Off Date: Wednesday, 2 July 2014 at 12:00 Pick Up Location Address and Phone Number : MALPENSA AIRPORT TERMINAL 1 FERNO - VARESE, 21010 Tel.: 0243982347 … Car and Rate Information: Premium… Read Full Review

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Enterprisecares's Comment

Written on: 15/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003489. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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★☆☆☆☆

“So-called "American Customer Service"”

Written on: 14/07/2014 by serice09 (1 review written)

A friend and I recently rented a car for a week in which we drove from Edinburgh to southwest France and back. We had the car reserved online for 9:00 am, and arrived at 8:45. They did not have our car ready for us at 9, and when I asked if they had another car that was ready, they said yes, but I'd have to pay for an upgrade. As an excuse, the lady made a few remarks about how they don't really take road trips in this country, and therefore have fewer cars available to rent. She also made a… Read Full Review

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Enterprisecares's Response to serice09's Review

Written on: 15/08/2014

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140814-003504. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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★★★★★

“fantastic service from Enterprise Renta a car”

Written on: 12/07/2014 by Yetagain (1 review written)

Last minute need to hire a car. Booked without a problem online. Picked up car from Cambridge House Nottingham. All members of staff were very professional, efficient and friendly. All details of hire including how to get help were explained clearly. Value for money. Wouldn't hesitate to use this firm again. Would certainly recommend Enterprise… Read Full Review

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★☆☆☆☆

“I have always used enterprise in the past and I have...”

Written on: 11/07/2014 by AndreasPowell372 (1 review written)

I have always used enterprise in the past and I have always recommended this company to my friends and family but due to a recent bad experience in one of your location in New Brunswick in Canada, it will be the last time I will ever use enterprise. My friend and I rented a car from the main street location in New Brunswick in June 28 and 30 minutes into driving, the back bumper fell off by itself. There were no indications that we have hit or bump into anything in the bumper (we have photos to… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 07/07/2014 by PhoenixBarnes124 (1 review written)

Car turned up with a grumpy man. Car interior was dirty and stained. I was told stains were ok! I disagree. Poor service and poor value for money- do not use this company… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 06/07/2014 by 484Hutchinson (1 review written)

I hired a chevy spark as it was the cheapest car and I was on a budget, did the booking online to save time went to pick the car up with both parts of my driving licence only to find out that I needed another form of proof of address as I was paying by debit card which was not stated in the e-mail conformation when I said I can go to the cash machine to get the money they then said they cant accpect cash, I eventually managed to get the 2nd proof of address, then when we looked round the car it… Read Full Review

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★☆☆☆☆

“Last time ever!!!”

Written on: 04/07/2014 by Organisedchaos2014 (2 reviews written)

In today's modern age of computers, technology and software development one would presume such a big organization would have a more competent and sophisticated booking system and not hide "subject to availability" in the small print! To be honest I've never have a good word to say about enterprise rent-a-car, Wolverhampton and have had the final straw with them today when they call me to tell me they don't have any vehicles AT ALL, five minutes before i am due to collect and whilst on the way… Read Full Review

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★★☆☆☆

“Rubbish cars, a bit sly...”

Written on: 01/07/2014 by BraedenPatterson (1 review written)

Picked up a car today from the branch in Rugby, Warwickshire. I requested "Chevy Aveo" or similar, and it seems they thought I wouldn't notice them giving me the most horrendous car ever put onto British roads -A Chevrolet Spark. There was no mention of a rebate on the extra I paid to have a bigger car until I had to actually show the bloke an e-mail they'd sent to me clearly stating I had requested a larger car. I don't really understand why they think it's acceptable to give these terrible… Read Full Review

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Jek1993's Comment

Written on: 01/07/2014

Had a more or less identical experience a couple of months ago - pretty awkward when even the staff are expressing sympathy for the rubbish car they're handing over to you.....

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★☆☆☆☆

“Rip Off Merchants”

Written on: 28/06/2014

Picked up a VW Golf from Gatwick two weeks ago, was asked to check car with rep which we did, however was not told to check tyres also had to check black car in very dark car park. Over the next two weeks we had a great time and because the car was not ours looked after it very very well. This morning we handed the car back only to b told there was a mark on the tyre which would have to b replaced, we were not amused!!!!!!! Not once did we hit a curb not once did we abuse the car in any way… Read Full Review

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Happyf's Comment

Written on: 08/07/2014

We were told that there was a "bolt" in our tyre, despite me checking around the car when I left it. We asked for the evidence way before anything was done on the car and they said they would let us see the tyre and bolt. It never appeared and they proceeded to take £200 from our bank. We took this further and would have taken them to court over this but they have agreed to refund our money, although 3 weeks later they have not. If it does not appear, we will take this company to court.

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