Enterprise Car Rental Reviews

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★☆☆☆☆

“Worse experience ”

Written on: 16/03/2016 by CharlotteGordon156 (1 review written)

It was worse experience l have ever had in my life. Before I pickup the car I had trusted them and didn't check everything then when I returned back the car they checked really seriously and finally they said I damaged the tire, so they told me to change the tire!!! I suggest everyone to check the car carefully before sign any document… Read Full Review

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★★☆☆☆

“Not to be trusted”

Written on: 09/03/2016 by dmart (2 reviews written)

I was charged for replacement of a tyre due to minor damage, which I am sure was not caused during the hire. The pre-hire inspection was superficial and when I pointed out wheel damage this was glossed over as unimportant and was not recorded. On returning the car I was charged for minor damage to the tyre which was adjacent to the wheel damage. Enterprise pretended to investigate my complaint that I was not responsible, but in the end refused to engage with my points and threatened debt… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 06/03/2016 by Catsdad1 (1 review written)

Hired a couple of times from the Croydon branch of Enterprise and found it satisfactory. However, was moving friends of mine from Croydon to Manchester and needed a small van. The hire process was straightforward on the website and I took out the relevant insurances to reduce any excesses. When I turned up on the day of the booking, the counter staff were telling me that the insurances I took out on the website were not valid and I would have to pay again at a higher price. After a bit of to… Read Full Review

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Gengy's Response to Catsdad1's Review

Written on: 06/03/2016

If you can't find them, grind them!

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Enterprisecares's Response to Catsdad1's Review

Written on: 08/03/2016

Catsdad1, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care(at)enterprise(dot)com with the complete details, contact information (including a phone number), exact location and any rental agreement numbers. Also reference #160308-002787 in the subject. I look forward to hearing from you soon, thank you. Christoph, Social Media Monitor, Enterprise Rent-A-Car

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Enterprisecares's Response to Catsdad1's Review

Written on: 08/03/2016

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, contact information (including a phone number), exact location and any rental agreement numbers. Also reference #160308-002787 in the subject. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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★☆☆☆☆

“Admin Charge”

Written on: 02/03/2016 by AngeDisco3 (1 review written)

Personally I think their admin charges for penalties is way over the top! We hired a car for a one way trip to London on 06/02/16 and wasn't aware of the charge to drive over the Dartford Bridge. Enterprise were issued with a letter asking for the charge of £2.50 to be paid by 02/03/16. We received a copy of this with a covering letter from Enterprise on 02/03/16 and went online to pay the Dart-charge immediately which cancelled any penalty charge that would have been due and Enterprise are… Read Full Review

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Enterprisecares's Response to AngeDisco3's Review

Written on: 08/03/2016

Hi, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, contact information (including a phone number), exact location and any rental agreement numbers. Also reference #160308-002830 in the subject. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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Angedisco3's reply to Enterprisecares's Comment

Written on: 09/03/2016

Hi
Thanks for the response, I have already written to customer services and the response was a full explanation of how they justify the £35 admin fee, which in reality just reads as 'tough luck!'......

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★★☆☆☆

“HARD SELL ”

Written on: 02/03/2016 by Floodxx349 (1 review written)

March 1st , hired a car from enterprise from Enterprise wakefield , no problem ordering the specification of car needed, . then proceeded to pick the car up , salesman was desperately trying hard selling us to upgrade the insurance at a cost of double the initial quote, he start huffing and puffing when I stood my ground at the original price quoted , it is obvious enterprise operate an aggressive hard sell approach to customers , its is not friendly practice ,planned to rent a car for 2-3… Read Full Review

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Enterprisecares's Comment

Written on: 08/03/2016

Floodxx349, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care[at]enterprise[dot]com with the complete details, contact information (including a phone number), exact location and any rental agreement numbers. Also reference #160308-002836 in the subject. I look forward to hearing from you soon, thank you. Christoph, Social Media Monitor, Enterprise Rent-A-Car

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★★☆☆☆

“HARD SELL ”

Written on: 02/03/2016 by Floodxx349 (1 review written)

March 1st , hired a car from enterprise from Enterprise wakefield , no problem ordering the specification of car needed, . then proceeded to pick the car up , salesman was desperately trying hard selling us to upgrade the insurance at a cost of double the initial quote, he start huffing and puffing when I stood my ground at the original price quoted , it is obvious enterprise operate an aggressive hard sell approach to customers , its is not friendly practice ,planned to rent a car for 2-3… Read Full Review

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Enterprisecares's Comment

Written on: 08/03/2016

Floodxx349, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care[at]enterprise[dot]com with the complete details, contact information (including a phone number), exact location and any rental agreement numbers. Also reference #160308-002836 in the subject. I look forward to hearing from you soon, thank you. Christoph, Social Media Monitor, Enterprise Rent-A-Car

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★★★☆☆

“2.11.16 ”

Written on: 01/03/2016 by Carlyo86 (1 review written)

Renting the car was easy, the enterprise staff came out to our hotel and picked us up, and got us checked In, but once I seen the agreement I notice my original agreement that I made online for just over $600.00 was know over $800.00 to rent, then I found out the intermediate size vehicle I wanted they did not have, even though my reservation for the vehicle was made a week in advance. They tried to make it sound like I was getting at good deal by telling me it was an upgrade, but I did not… Read Full Review

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Enterprisecares's Comment

Written on: 08/03/2016

Carlyo86, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care[at]enterprise[dot]com with the complete details, contact information (including a phone number), exact location and any rental agreement numbers. Also reference #160308-002853 in the subject. I look forward to hearing from you soon, thank you. Christoph, Social Media Monitor, Enterprise Rent-A-Car

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★☆☆☆☆

“rip off”

Written on: 24/02/2016

hire a car for 3 days to use in scotland, fri till mon ,checked car over everything seemed fine even took pics for my own reference on condition,anyway took car drove to my daughters, parked up over night, next morning because it had been snowing put heater on to clear screen, as it was clearing screen it went crack and split across the bottom of screen where heater vents were, anyway took car bk explained what had happened and said there must have been a fault in the windscreen that wasnt… Read Full Review

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Enterprisecares's Comment

Written on: 25/02/2016

Hello,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please email us with the complete details. Include the exact Edinburgh rental location, your name & contact information, rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please place reference number 160225-002585 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Monitoring Coordinator
Enterprise

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★☆☆☆☆

“they will rip you off”

Written on: 15/02/2016 by JarrettDavenport (1 review written)

last year,after a weeks van hire,i found £50 taken off my credit card for no reason,approx 15/20 phone calls later and hours of my time,i was finally refunded a month later with no explanation why. check your credit card. Like a fool I hired a van last week,given a van I had to clean myself,rushed through prehire check. I brought it back and they said the tyre had a split in it,you would need a magnifying glass to see it,they maintain you have to go on your hands and knees to check it all,if… Read Full Review

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Enterprisecares's Comment

Written on: 25/02/2016

Hi,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please email us with the complete details. Include the exact rental location, your name & contact information, rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please place reference number 160225-002575 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Monitoring Coordinator
Enterprise

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★★★★★

“Van Rental - Wrexham”

Written on: 10/02/2016

I rented a van this weekend to move some furniture. I had actually booked this for the previous weekend but circumstances changed at the last minute. Enterprise were great from start to finish. Staff were very helpful, explained everything, adjusted to the change without batting an eyelid and the van was clean and modern. A good experience all round… Read Full Review

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Englishlakedistrict's Comment

Written on: 26/02/2016

Is this yet another bogus 5 star review.... ???

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★☆☆☆☆

“Declined to Provide Service”

Written on: 06/02/2016 by Dereon71 (1 review written)

I have been hiring regularly from this company. I need the car for 4 days a week for 6 months. Because monthly rate is very high I decided to hire and return each week. After 2 months, the brunch told me to go away or hire with monthly cost which is double the price. I don't find any good reason for this behaviour. Now I am having to walk miles to hire car from another rent a car provider… Read Full Review

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Enterprisecares's Comment

Written on: 25/02/2016

Hi,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please email us with the complete details. Include the exact rental location, your name & contact information, rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please place reference number 160225-002568 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Monitoring Coordinator
Enterprise

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★☆☆☆☆

“Shocking service - complete shambles!”

Written on: 31/01/2016 by dannyp606 (1 review written)

Booked online a C-Class Merc or equivalent car, Paid upfront, confirmed over the phone. 3 hours later was call to say that our A-Class Merc would be ready for us to pick up the following day. I might be wrong but I am pretty sure an A-Class is not an equivalent car to a C-Class?? As we were travelling a long distance with 4 adult males and luggage to a conference an A-Class would not be acceptable. At this point we were offered to change our order to a E-Class for an extra fee. As we needed the… Read Full Review

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Enterprisecares's Response to dannyp606's Review

Written on: 25/02/2016

Hi,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please email us with the complete details. Include the exact rental location, your name & contact information, rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please place reference number 160225-002537 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Monitoring Coordinator
Enterprise

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★★★★★

“Great car great attitude great service”

Written on: 26/01/2016 by 100Alice100 (1 review written)

Almost new car. Two week rental. Good range of cars to choose from. Friendly genuine front desk service. Prepared to pick up from hotel and drop off in Glasgow city centre. If you look after and respect their car they will look after you. No hidden charges. No rip offs. What more could you ask for. Aussie family very happy… Read Full Review

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Englishlakedistrict's Response to 100Alice100's Review

Written on: 26/02/2016

I'm guessing you wotk for a certain van rental business!....one review posted ever...

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★★★★★

“Excellent, friendly service - highly recommend! ”

Written on: 16/01/2016 by Robyn.W. (1 review written)

I had to hire a van from the Croydon branch to move flats. Online the prices were coming up very expensive so I decided to call their customer services. The lady on the other end of the line was personable, friendly and helpful. She explained about the one-way drop fee. She took the time to go through vehicles available (with dimensions) and multiple pricing options to find the best deal meaning I ended up paying a fraction of the online cost for an entire wkend! When picking the van up the… Read Full Review

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★☆☆☆☆

“Hired car and wa let down. They hadnt booked it in...”

Written on: 15/01/2016 by Aydan15 (1 review written)

They are terrible. Tried hiring car from Durham. Got email confirming but was let down. Was no car!… Read Full Review

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Enterprisecares's Comment

Written on: 25/02/2016

Hi,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please email us with the complete details. Include the exact rental location, your name & contact information, rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please place reference number 160225-002526 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Monitoring Coordinator
Enterprise

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★★★★★

“Excellent service”

Written on: 09/01/2016

I had to ask for a rental car unexpectedly on Christmas Eve, paid for by a 3rd party's insurance company. Enterprise staff made every effort to help. Though they didn't have an appropriate car in stock they got one sent from another branch for me to pick up the same day. There were a couple of things I had to ask about & sort out and all the staff seemed very helpful and friendly in any communication I had with them. The car was nearly new & fine to drive & I was able to drop it off at… Read Full Review

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★☆☆☆☆

“Disappointed - Warning to all potential customers -...”

Written on: 07/01/2016 by 105Castro (1 review written)

I never hired a van before and thought that I'd used Enterprise because of the brand. Their a liars and will at any opportunity try to rip you off. When collecting a car, they're very quick at checking you out by rushing through the process of quickly going about the vehicle. when returning the vehicle, they go through with it with a fine tooth comb and microscope. I hardly drive the vehicle whilst I hired it and it was park in a private driveway - there was an unnoticeable dent on the side… Read Full Review

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Enterprisecares's Comment

Written on: 25/02/2016

Hi,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please email us with the complete details. Include the exact rental location, your name & contact information, rental agreement or reservation number, damage claim number and any further information regarding your experience with us.

When emailing, please place reference number 160225-002515 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Monitoring Coordinator
Enterprise

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★☆☆☆☆

“Ripped off”

Written on: 05/01/2016 by colinw57 (1 review written)

On 31/3/2015 I had to hire a van from Enterprise through my insurance company, the van was picked up from their Skene Square depot in Aberdeen and returned to the accident repair centre where my own van was repaired as instructed by Enterprise.12 days after returning van I received a bill for £761.76 for damage to said van with no details of van or what damage was done, on contacting the DRU unit Iwas told there was a small dent just behind drivers door which was definiteley not there when I… Read Full Review

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Enterprisecares's Response to colinw57's Review

Written on: 25/02/2016

Hi,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please email us with the complete details. Include the exact rental location, your name & contact information, rental agreement or reservation number, damage claim number and any further information regarding your experience with us.

When emailing, please place reference number 160225-002507 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Monitoring Coordinator
Enterprise

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Englishlakedistrict's reply to Enterprisecares's Comment

Written on: 26/02/2016

Another bog standard reply from the 'social coordinator' who, if he were worth his salt could easily discover who this reviewer was from the numerous details he provided. I am fed up of these weak responses from businesses trying to give the appearance they actually care!

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Colinw57's reply to Enterprisecares's Comment

Written on: 09/03/2016

Hi
I emailed you with all details you asked for on 28/02/16 and am still awaiting a reply.

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Moonshadowpz's reply to Colinw57's Comment

Written on: 10/03/2016

I have had the same problem with this company, but you appear to ahead of me with contact. I used to hire from this company, but there tactics have changed, in progressing to demanding more money from customers. Obviously we can see what is happening here.

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Colinw57's reply to Enterprisecares's Comment

Written on: 02/05/2016

could you please confirm an email address please?

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★☆☆☆☆

“Got smaller van than we ordered and were guaranteed”

Written on: 04/01/2016 by ondica (1 review written)

We went to a local branch in person as we had a specific requirements, what we needed. They offered us a van of a size we were looking for, however when we came to pick it up a couple of weeks later, we noticed it was a smaller class. They never mentioned anything and if we didn't say anything we would have been charged for a bigger class and left thinking we got what we ordered. When we confronted them, they admitted it is a lower class and promised to pay us back the difference, as they had… Read Full Review

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Enterprisecares's Response to ondica's Review

Written on: 25/02/2016

Hi,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please email us with the complete details. Include the exact Aberdeen rental location, your name & contact information, rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please place reference number 160225-002454 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Monitoring Coordinator
Enterprise

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★★☆☆☆

“Beware the huge standard excess on vans!!”

Written on: 04/01/2016 by englishlakedistrict (4 reviews written)

I needed to rent a medium size van to move my mother in law following her Parkhome getting flooded and called the central switchboard to get a price to rent one from their Penrith, Cumbria branch. I was quoted £38 and change for 24 hours, which I thought was a fair(ish) price as I only really needed it for a few hours and 20 miles or so. I called a second time to confirm the price and pickup time. The staff were always friendly but both omitted to mention that the quoted price did not include… Read Full Review

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Enterprisecares's Response to englishlakedistrict's Review

Written on: 25/02/2016

Hi,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please email us with the complete details. Include the exact rental location, your name & contact information, rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please place reference number 160225-002434 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Monitoring Coordinator
Enterprise

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Englishlakedistrict's reply to Enterprisecares's Comment

Written on: 26/02/2016

Hi, I was surprised to see your request nearly two months later, but with the greatest respect, what possible use is it to provide you with any more details than I have already?! I mean to say there are exact details in my review and so you will already know, from you business practices that my facts are correct. My purpose is to alert other members of the public to the extra charges and the massive standard excess. Since posting my review I have now read similar complaints... so I am clearly not alone in my thoughts. Best regards

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