Enterprise Car Rental Reviews

★★☆☆☆
2.0 / 5
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★★★★★

“Excellent service”

Written on: 20/03/2013

Yesterday(19/3/13) we hired a Ford Transit from Bexhill branch, returning it today. Both times at reception we had excellent, courteous and efficient service. The van we had was brand new (50 miles on the clock) and a joy to drive. The cost was more than reasonable. I would highly recommend this company… Read Full Review

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★★☆☆☆

“Very slow at counter”

Written on: 12/03/2013

This was nothing like my experiences at Hertz. At Enterprise I waited at least 20 minutes to get the car and this was with no one in line ahead of me. We had been picked up in another car and they took so long that one of the employees drove off in the car with our stuff in it. It then took even longer to get the stuff brought from the car we were picked up in to the car we rented. Upon return, it then took another unreasonable amount of time to return the vehicle even with no one in line… Read Full Review

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Enterprisecares's Comment

Written on: 31/03/2013

Hello,

My name is Amelia from the Social Monitoring Team at Enterprise Rent-a-Car and I wanted to thank you for sharing your experience. We are interested in addressing this. We've taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including your contact information, rental agreement or reservation number, the address of your specific rental branch, and any further information. We'd be happy to help. When emailing, please list Reference Number 130331-000408 in the subject line. We look forward to hearing from you.

Sincerely,
Amelia
Enterprise Rent-a-Car

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★★★★★

“Great service from Winchester branch”

Written on: 06/03/2013 by Sony Fan (32 reviews written)

I needed to hire a car at short notice due to my own car breaking down. I went to the Winchester branch, next to the station having looked at prices and ID requirements online. The staff were friendly, helpful and professional. The car was ideal for the circumstance and good value for money. There was no hassle or excessive form filling, and I was pleasantly surprised by the whole experience. I would recommend them to anyone wishing to hire a car in Winchester… Read Full Review

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★☆☆☆☆

“Do not go to Rosslyn Enterprise location!”

Written on: 28/02/2013

If I could give this location a negative star then I would. The obstinacy and arrogance that resides within this Rosslyn enterprise location is abhorrent. For that matter, it is not just the location itself but the sales representative, Kalif, who lacks any moral character when it comes to his job. I understand full well that it is a sales representative's job to sell a customer a product, but there should be some degree of truth and transparency when selling a product. I was given no good… Read Full Review

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★★★★★

“Excellent service”

Written on: 28/02/2013 by Starks (1 review written)

I hired a car through Enterprise Stevenage after mine had been involved in an accident. I can only say that the staff/service were fantastic throughout. Great service, thanks!… Read Full Review

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★★★★★

“AMAZING LONDON WATERLOO ENTERPRISE”

Written on: 26/02/2013 by Jackz (1 review written)

Reading the reviews on this site has made want to comment and really just bring people to reality. I am a great fan of driving, I own a very powerful BMW myself and for work purposes my company rents me cars through enterprise all the time. For years I have been a customer at London Waterloo and the guys are amazing yes the staff turn around is suspiciously quick but talking to the guys they get promoted up the chain rather quickly. People complain about windscreen chips? I don't understand… Read Full Review

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Cdgu's Response to Jackz's Review

Written on: 04/04/2013

I rented a car from Enterprise at Luton Airport last October for 2 days. The customer service was fantastic ,very professional could not do enough for me , even put my cases in the car !! , maybe it depends on the branch .

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★☆☆☆☆

“Recently I hired a car from Enterprise just outside...”

Written on: 25/02/2013 by MathrayPerumal (1 review written)

Recently I hired a car from Enterprise just outside Uxbridge.I trusted the guy who recorded the damages and drove off only to find that there was damage just below the eye line,under the door.Walking around the car one would not be able to see the damage.When I returned the car I was charged £250 excess.I protested my innocence only to be asked if I had driven over a rock.I will never recommend Enterprise to anybody in any country!… Read Full Review

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Enterprisecares's Response to MathrayPerumal's Review

Written on: 26/02/2013

Hello,

Thank you for bringing this to our attention . As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including the exact rental location address, your contact information, rental agreement and/or your "DX" or damage claim number and any further information regarding this incident.

When emailing, please list Reference Number 130226-002197 in the subject line. We look forward to hearing from you.

Sincerely,
Amelia
Social Media Coordinator
Enterprise Rent A Car

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★☆☆☆☆

“Staff not helpful and rude”

Written on: 19/02/2013

Ordered a car online to pick up next day from bradford queens road branch. Got there with all forms of I.d, checked them over then said they had to do a check on my address which apparently come back that they could not rent to me but could not tell me why. Was very unhelpful. Did not understand why as I have hired cars before. Ended up going to Europe cars where I have rented before with no problems and as before got a car straight away. Do not rent with these, try Europe cars staff there were… Read Full Review

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Enterprisecares's Comment

Written on: 19/02/2013

Hello,

My name is Amelia from the Social Monitoring Team at Enterprise Rent-a-Car and I wanted to thank you for sharing your experience. We are interested in addressing this. We've taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including your contact information, rental agreement or reservation number, the address of your specific rental branch, and any further information. We'd be happy to help. When emailing, please list Reference Number 130219-002711 in the subject line. We look forward to hearing from you.

Sincerely,
Amelia

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Mathrayperumal's Comment

Written on: 25/02/2013

Recently I hired a Car from Enterprise, just outside Uxbridge when I picked the car up I trusted the guy who recorded the damages on the car:my biggest mistake as there was a damage just below the eye line below the door which I didn't pick up.When I returned the car I was charged £250 for the damage.I protested my innocence only to asked if I remembered driving over a rock.Damages like these must bring Enterprise lots of money!In the end "Karma" will catch up with them.

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Craigbirch's Comment

Written on: 08/04/2013

I've just had the same happen to me in B'ham. I've managed to cancel my bank card. I've read loads of posts in the same vein......its too much to be a coincidence!!!!.....It's a good job we're in the internet age!!!!!STAY WELL AWAY!

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★☆☆☆☆

“Something Very Dodgy Going on Here?”

Written on: 18/02/2013 by Gary_Hughes (1 review written)

Should I be surprised or comforted by the shocking number of similar cases to mine that I've found and read on here? I had a vehicle hired for my company on 28th January following a motorway incident. The vehicle first delivered to my home in North Wales was a Renault Master Van and totally unsuitable for my business needs. It was delivered on Saturday 26th while I was out and I had no opportunity to refuse it until the Monday. My initial thoughts were quite positive; they found me a… Read Full Review

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Biszum's Response to Gary_Hughes's Review

Written on: 18/02/2013

This has just happened to me - hired car 1st October 2012 after sustaining accident and Aviva arranged for Enterprise to supply car. The vehicle had 7304 miles on the clock. Now it is 18th February and the Recovery Unit are claiming over 300 pounds for damage to underside of tyre carrier!! The car is now in Sussex and has 12209 miles on clock - who has been driving it since?? I too will be taking it up strongly with all parties concerned and I wish you well.
Don - Devon

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Gary_Hughes's reply to Biszum's Comment

Written on: 19/02/2013

Stay in touch through this thread. I have already taken legal advice as i said i would, and in their opinion, with the evidence available, the Small Claims Court can only find in my favour. If you want to know the advice, I'll let you know the details away from here, but If i have to go to court before you, i'll post the verdict here.
Interestingly, I also discussed this in an open office forum today; amazing how many people have had similar experiences with the same company.

Best of luck with your case.

Regards
Gary

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Biszum's reply to Gary_Hughes's Comment

Written on: 19/02/2013

I have had a result already!! I phoned and adised I was recording the conversation and disputing vehemantly their claim for damage to vehicle. Long story cut short they said that they were claiming for a missing tyre, whichIi accept was not with vehicle when collected but I dd have a written piece of paper on Enterprise letterhead advising that I had not taken tyre with vehicle. After advising that I would need allpapers relevant to case if persued - under the freedom of Information act - and that my insurance company who I have legal aid with will you fight on my behalf. I received a call 1 hour later advising that in view of the confusion over the claim, the fact it was 5 months ago and I have certain paperwork that they did not have they agreed to drop the case. I insisted on written confirmation and duly recived an email advising they had closed case. My concern is that any one who was more intimidated than myself may very well have either paid up or suffered untold mental pressure resulting in who knows what. I have been fortunate - lucky or just downright persuasive but I hope you also succeed in your case.
Regards Don

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Gary_Hughes's reply to Biszum's Comment

Written on: 21/02/2013

Hi

It has apparently been a pretty good day for both of us. In case the opening is removed for over familiarity. (Removed) is a good place to start the small man revolution.
I also had a result today; via a different track to you, but hopefully this should encourage others to take on them and those of similar ilk. There is apparently more than one way to defeat them and the more options there are, the better for the type of character you allude to in your post.
In my case. VW (Hiring Company) have taken on board my concerns, and have sent me an email stating that they totally believe my position (that means a huge amount to me - it was never about the £250, though that was bad enough!). They have 'instructed' Enterprise, as THEIR supplier that the standards have fallen well below those of VW, and to reimburse the £250 and assured me in writing that my No Claims is unaffected.
They have also accepted my offer to provide a full report (I work in Business Improvements) that might prevent future and similar occurrences, and have confirmed that they would never expose me to Enterprise again, in the event that my circumstances required a hire vehicle to be provided.
Enterprise for their part have tried to worm their way through this matter, by counter claiming that I did have a full inspection handover, pre-hire and provided 'witness statements' that 'back up' their claim. They even "helped me to move my possessions from one vehicle to another", and "in the rain"!!
Unbelievable!!
So well done on your success, it is comforting to know @ that somebody else out there virgin cares about more than just themselves and refuses to bow to big business.

Q: Do I reply the - "Social Mediator Coordinator" for Enterprise?

A: I just might. If they are truly repentant, then they might just reimburse me for the day I took off on Monday to sort this matter!

Best regards
Gary Hughes - Conwy, North Wales

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Biszum's reply to Gary_Hughes's Comment

Written on: 21/02/2013

Well done - there is some justice after all. Wish you well for the future - but if you are hiring a car etc then I suspect there might be one company who does not get your business!!. Regards Don

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Enterprisecares's reply to Biszum's Comment

Written on: 19/02/2013

Biszum,

Thank you for bringing this to our attention as well. We would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including the exact rental location address, your contact information, rental agreement and/or your "DX" or damage claim number and any further information regarding this incident.

When emailing, please list Reference Number 130219-002735 in the subject line. We look forward to hearing from you.

Sincerely,
Amelia
Social Media Coordinator
Enterprise Rent A Car

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Biszum's reply to Enterprisecares's Comment

Written on: 20/02/2013

Amelia, In view of the way in which this matter was handled by your Damage recovery specialist - and she was very good and cooperative and did what she promised to do. I do not really wish to persue it further and take up my valuable time.

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Enterprisecares's Response to Gary_Hughes's Review

Written on: 19/02/2013

Hello,

Thank you for bringing this to our attention . As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including the exact rental location address, your contact information, rental agreement and/or your "DX" or damage claim number and any further information regarding this incident.

When emailing, please list Reference Number 130219-002700 in the subject line. We look forward to hearing from you.

Sincerely,
Amelia
Social Media Coordinator
Enterprise Rent A Car

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Craigbirch's reply to Enterprisecares's Comment

Written on: 08/04/2013

Same's just happened to me.......I can't believe the amount of posts on this company.

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★★★☆☆

“Cars all right, but I can give Enterprise a clue.”

Written on: 15/02/2013 by aceflyer (11 reviews written)

I was unlucky enough to have to hire two cars via Enterprise when my Chrysler had to go for repairs,under warranty, twice in 2010. The first was a C-class saloon 1.8 petrol, the second a C class saloon diesel. They were both delivered to my home address and dropped off at the dealers in Manchester. Nothing wrong with the first delivery, on time, but they had made a poor job of cleaning the car. After washing it throughly and vacuuming it, it became acceptable. I must stress here that I am very… Read Full Review

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Enterprisecares's Response to aceflyer's Review

Written on: 19/02/2013

Hello,

My name is Amelia from the Social Monitoring Team at Enterprise Rent-a-Car and I wanted to thank you for sharing your experience. We are interested in addressing this. We've taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including your contact information, rental agreement or reservation number, the address of your specific rental branch, and any further information. We'd be happy to help. When emailing, please list Reference Number 130219-002629 in the subject line. We look forward to hearing from you.

Sincerely,
Amelia

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Aceflyer's reply to Enterprisecares's Comment

Written on: 20/02/2013

Thank you for your reply I will be in touch and try to get as many details as I can but this hiring was in 2010 and I may have discarded the rental agreement by now. I am glad you are happy to help, but in view of all the adverse reviews you have been receiving I think you will agree that Enterprise need to address their shortcomings and do something about turning matters around. The second vehicle I returned to Manchester, as with all the vehicles I hire, could have been hired straight out , but this is the main point why was the vehicle not received in the same condition.

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★☆☆☆☆

“CHECK THE WINDSCREEN!”

Written on: 14/02/2013

My new Mini develpoed a fault and had to go in for repair. No problem as mini assist sorted out a replacement car through Enterprise. When picking the car up the chap asked me to check the bodywork for scratches and dents etc. The car was a bmw 3 series and a 12 plate and in perfect condition. At no time did he mention checking windscreen! I had the car for 4 days and drove it aprrox 40 miles on 30 mile an hour roads and at no time did any objects hit the windscreen When I returned it… Read Full Review

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Enterprisecares's Comment

Written on: 14/02/2013

Thank you for your post. My name is Gillian and I am on the Social Monitoring Team for Enterprise. We would like to look into your recent rental experience. Please email Care@Enterprise.com with your contact information and any additional details. In the subject line please type reference number 130214-001086.

Thank you for your time and we look forward to your email.

Gillian T.
Social Monitor Coordinator

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★☆☆☆☆

“Slammed me 750 pounds for a little scratch on side of van”

Written on: 11/02/2013

I rented a Renault van for work for rental, and in the process had a little scratch/rub on the paint work. The scratch did not cut in to the paint, but little paint was rubbed off. I took the car for assessment before return and garages around the area gave me a cost estimate of 310 pounds. Enterprise collected 750 pounds from my Card (this amount inclusive of 200 pounds deposit, and at the end sent me a bill of 875 pounds for repairs. so that means they ran off with my 750 excess. Infact I… Read Full Review

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Enterprisecares's Comment

Written on: 12/02/2013

Thank you for your post. My name is Gillian and I am on the Social Monitoring Team for Enterprise. We would like to look into your recent rental experience. Please email Care@Enterprise.com with your contact information and any additional details. In the subject line please type reference number 130212-000775.

Thank you for your time and we look forward to your email.

Gillian T.
Social Monitor Coordinator

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★☆☆☆☆

“Poor, Poor, Poor!”

Written on: 06/02/2013

No key elements to like. We were given a courtesy car following ours being stolen. The car itself was not a good substitute, just space for a car seat, but no boot. We were unable to fit a pram in the boot. It was a crappy small car which rocked from side to side at traffic lights in the wind or when another car went passed. The car we were given had a tax disc which expired 4 days earlier and I was stopped by the police at day 15 for it being out of date after being reassured by the company… Read Full Review

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Enterprisecares's Comment

Written on: 07/02/2013

Thank you for your post. My name is Gillian and I am on the Social Monitoring Team for Enterprise. We would like to look into your recent rental experience. Please email Care@Enterprise.com with your contact information and any additional details. In the subject line please type reference number 130207-000785.

Thank you for your time and we look forward to your email.

Gillian T.
Social Monitor Coordinator

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★☆☆☆☆

“!!!!! DO NOT HIRE FROM ENTERPRISE !!!!!”

Written on: 29/01/2013

Took them over six hours to release a car to me... The worst car hire experience ever... I really recommend EUROPECAR instead… Read Full Review

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Enterprisecares's Comment

Written on: 29/01/2013

Thank you for your post. My name is Gillian and I am on the Social Monitoring Team for Enterprise. We would like to look into your recent rental experience. Please email Care@Enterprise.com with your contact information and any additional details. In the subject line please type reference number 130129-001881.

Thank you for your time and we look forward to your email.

Gillian

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Smino's Comment

Written on: 29/01/2013

took them 4 days to get me a car.

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★☆☆☆☆

“THE WORST PLACE TO RENT A CAR....EVER!!”

Written on: 28/01/2013 by DARLING86 (1 review written)

So I went to them to rent a car and the whole process was bull. First they declined taking my dads credit card because they said it had to be in my name so we had to go get 100$ cash just for me to rent the car because I had do credit card of my own. Then when we were checking out the car the woman MARGI asked me if I wanted the extra insurance that it came with and I said NO, that I am a safe driver and we just don't have the money. So then she has me sigh the papers and before I get in the… Read Full Review

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Enterprisecares's Response to DARLING86's Review

Written on: 28/01/2013

Thank you for your post. My name is Gillian and I am on the Social Monitoring Team for Enterprise. We would like to look into your recent rental experience. Please email Care@Enterprise.com with your contact information and any additional details. In the subject line please type reference number 130128-001516.

Thank you for your time and we look forward to your email.

Gillian T.
Social Monitor Coordinator

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★☆☆☆☆

“SCAM ARTISTS AND THIEVES”

Written on: 27/01/2013

All I can say is do not touch Enterprise with a barge pole!!! I rented a car back in Novemeber 2012 for what was 4-5 hours driving ( Kilmarnock to Warrington). We had bikes to take back and rented a people carrier. The sales assistant picked us up late and removed the parcel shelf and put the seats back so we could get bikes in. Week later we get calls saying we took spare wheel, parcel shelf was missing. They since discovered the wheel and were left with chasing a parcel shelf - which we… Read Full Review

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Enterprisecares's Comment

Written on: 28/01/2013

Thank you for your post. My name is Gillian and I am on the Social Monitoring Team for Enterprise. We would like to look into your recent rental experience. Please email Care@Enterprise.com with your contact information and any additional details. In the subject line please type reference number 130128-001458.

Thank you for your time and we look forward to your email.
Gillian

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★★☆☆☆

“A Nightmare Car Hire Story From ENTERPRISE - LONDON”

Written on: 21/01/2013 by Halmer (1 review written)

I hired a car from Enterprise car rental at London Uxbridge for a period abouth 3 weeks. I booked my car I have choosen by the phone and the car I have choosen was an manual Opel Insignia. The day I went to collect my car I was reported that The car I booked was not available and I was offered a higher stage car. Even though I was offered reduction on the new car I was offered but still had to pay more than I should. As restult as I was not happy to pay more than what I should for my car hire I… Read Full Review

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Enterprisecares's Response to Halmer's Review

Written on: 21/01/2013

Mr. Merdinligil,
Thank you for your post. My name is Katherine and I am on the Social Monitoring Team for Enterprise. We would like to look into you recent rental experience. Please email Care@Enterprise.com with you contact information and any addtional details. In the subject line please type reference number 130121-001878.
Thank you for your time and we look forward to your email.
Katherine

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★☆☆☆☆

“Overcharged - Enterprise - A rip off !!!”

Written on: 13/01/2013 by Alfen (1 review written)

We have hired a car from Enterprise Car Hire in Munich. Upon pick up we were told that the amount to be paid was 564.53 Euros which included the rental, the zero access insurance and a deposit of 250 Euros which would be refunded upon return of the car. The car was returned on the date and time agreed with not accidents or problems what so ever. This was confirmed by the receiving officer who also confirmed that tank was full with fuel. The lady at the desk told us that the refund would be… Read Full Review

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Enterprisecares's Response to Alfen's Review

Written on: 14/01/2013

Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your contact information, rental agreement number, and any other details.

When emailing, please list reference # 130115-000240 in the subject line.

Gillian T.
Social Monitor Coordinator

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★☆☆☆☆

“Absolute Cowboys - Don't Trust”

Written on: 11/01/2013

I was involved in an accident through no fault of my own. The 3rd party insurers put me in touch with Enterprise, and assured me they would supply me with a similar car to my own, hassle free. Without going into every small detail. I had to wait an unnecessary amount of time with no car, then received an inferior car to my own (which I had to put up with for 4 weeks, whilst waiting for my car to be repaired, despite calling on numerous occasions to see if they had anything different), had to… Read Full Review

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Enterprisecares's Comment

Written on: 11/01/2013

Thank you for your post and we regret to hear of your frustration with your November rental.

My name is Katherine and I am on the Enterprise Social Media Team. I would like to look into this claim. Please email Care@Enterprise.com with your contact information, rental agreement and claim numbers, and all the details. Please also type reference number 130111-001700 in the subject line.

I look forward to receiving your email.

Katherine

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★☆☆☆☆

“FALSE NOTES & LIES ABOUT THE CAR!”

Written on: 08/01/2013

I rented from Enterprise constantly for business for a Southern Atl location. My work required me to to work two hours from my rental location so, I always called over the phone and made my extensions or paid at another location closer to work. I had made a my payment by money-order at another location but a guy at the location from where my rental originated left me a message and typed a message in the computer stating the cops had been notified and that I had stolen the car. When I called the… Read Full Review

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Enterprisecares's Comment

Written on: 10/01/2013

Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your contact information, the rental agreement number and any other details.

When emailing, please list reference # 130109-003028 in the subject line.

Gillian T.
Social Monitor Coordinator

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