Enterprise Car Rental Reviews

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Enterprise Car Rental
Enterprise Car Rental

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★☆☆☆☆

“Due to my car needing repair I was provided by the AA...”

Written on: 18/12/2010

Due to my car needing repair I was provided by the AA with enterpise car hire, was told we needed to pay refundable deposit of £50.00 we did this. We had the car for the week hire no problems other than was supposed to have full fuel tank and was only half full, but this was documented on paperwork to return with same. Car was due to be picked up on saturday morning, as I was working night shift I waited up Saturday morning for them to call to make arrangments to collect car no phone call, so I… Read Full Review

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★☆☆☆☆

“Will never ever rent from ENTERPRISE again. This...”

Written on: 03/12/2010

Will never ever rent from ENTERPRISE again. This company is a complete JOKE. I hired a car last year where I was involved in an accident in which I was hit by another car. The other driver decide to do a hit and run, however I noted down his car registration plate number and reported it to Enterprise rent-a-car immediately. It was on boxing day hence, very busy time. I asked if I should report this to the police and they told me it's not neccessary as they can trace the other party insurance… Read Full Review

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★★★★☆

“I'm surprised to see so many bad reviews as my...”

Written on: 01/12/2010 by been2long (4 reviews written)

I'm surprised to see so many bad reviews as my experience with Enterprise was pretty good! The customer service was excellent, as each employee was extremely courteous and knowledgeable. They even upgraded us to a nice sedan when all we asked for was compact. This was during a pretty busy holiday season too. The car was in perfect condition and drove well. It may not be the cheapest car rental in the area, but no complaints from me as everything went smoothly… Read Full Review

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★☆☆☆☆

“ABSOLUTELY SHOCKING COMPANY!!!!!!! I ordered some...”

Written on: 22/11/2010

ABSOLUTELY SHOCKING COMPANY!!!!!!! I ordered some wardrobes from argos... the argos lorry drove into my parked car, i was given a courtesy car from enterprise in sidcup.. I was forced to pay £50 before I was allowed to take the car away incase of any speeding fines (which i dont think i should have had to pay seeing as it was not my fault I was having a courtesy car).. whilst I had the car (WHICH HAD NO ALARM) it was broken into twice. Enterprise sent someone out to repair the window the first… Read Full Review

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★☆☆☆☆

“We were supplied an enterprise rental car by our...”

Written on: 08/11/2010

We were supplied an enterprise rental car by our insurance company while our's was in for repair, although it was a new car it was powerless and struggled to even get up our road, we were given no choice of vehicle. Upon return of the vehicle 1 week later I knew there was a small 'ding' on the passenger door from a car door being opened into it in some or other car park, enterprise were fine with this saying it was wear and tear, however what I hadn't noticed was a tiny hairline crack in the… Read Full Review

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★☆☆☆☆

“I wouldn't reccomend this company to anybody. The...”

Written on: 05/11/2010

I wouldn't reccomend this company to anybody. The staff are rude careless and generaly unhelpful. They give you the car with no full tank and if you return less they charge heavily but if you return it with excess fuel they don't give you a refund .UNHELPFUL RUDE STAFF !!!!!! Unfortunatly they do not have any competitors in this area so they can get away with it .

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★☆☆☆☆

“I hoped to hire a small, hassle-free, safe car. ”

Written on: 18/10/2010

I hoped to hire a small, hassle-free, safe car.

IN SUMMARY The car had faults, the staff where careless and they lacked important knowledge about costs and procedures.

Read the following details if want a laugh:

Ariel had been snapped off and sales person checking me out didn't notice this so I drew his attention to it. If I hadn't been thorough and helped him to do his job,when car was checked back in I could have been charged for damage!

When I handed back car reported that aircon didn't… Read Full Review

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★☆☆☆☆

“This company is a complete joke. I returned my car two...”

Written on: 18/10/2010

This company is a complete joke. I returned my car two weeks ago and everything was fine, got my deposit back and everything. Now, it turnes out, two weeks later that they found some damage and charged me without even notifying me. I have been trying to speak with the manager many times now, and he/ she is always busy. I have been promised a call back 4 times now. I am just gong to have to take this further now and I will go to the police. And you know what.... when you return the car they… Read Full Review

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★☆☆☆☆

“Terrible service. We borrowed the car with empty fuel...”

Written on: 14/10/2010

Terrible service. We borrowed the car with empty fuel for two days. At pick up we were told since there was no fuel we can return the car without any too. Well it makes sense. We returned the car about 30 min before it was due on second day and got charged for four days plus we also got charged 50 pounds extra for refueling. We spoke to the branch that we picked the car from and they said they need to speak with the branch we returned the car too. Well it turns out the ppl in that branch don't… Read Full Review

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★★★★★

“My job involves lots of driving so when my engine blew...”

Written on: 12/10/2010

My job involves lots of driving so when my engine blew up and I contacted Enterprise in Campsie, Londonderry. They came to my assitance immediately. No matter how many times I chopped and changed my return date, they were more than agreeable and effecient in their dealings with me. I would have no hesitation in recommending their service in future.

Thanks again Enterprise.

A.Torrens… Read Full Review

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★☆☆☆☆

“Our car was knocked witho our knowledge (probably when...”

Written on: 11/10/2010

Our car was knocked witho our knowledge (probably when parked). FINE, we are assuming that we will get charged for 600. At the end, they claimed that the tyre and the body are two incidents and ACCUSING us that it was knocked when the vehicle was moving ( I am very very sure that this is NOT true) So, they forced us to pay 780 at the end . Forced me to sign as well. Definitely not going back to their company… Read Full Review

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★☆☆☆☆

“Car sourced by Ins company whilst ours repaired. ”

Written on: 06/10/2010 by Paulxj (12 reviews written)

Car sourced by Ins company whilst ours repaired.
Collected vehicle from local depot. On arrival home, saw the tax disk was 3 months out of date. Rang the depot the following day and was reassured it was taxed and they would ring me back. 5 days later, no call, so phoned them again and they promised to ring me back later. No call received. Rang them again 4 days later and told them to supply a tax disc or change the vehicle. They changed the vehicle. Whilst in possession of the first car we had… Read Full Review

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Paulxj's Response to Paulxj's Review

Written on: 29/10/2010

I wrote this review and I have just been contacted by the area manager about my letter, albeit some time after sending the letter. They accept all the facts stated and have apologised and see 2 issues- Staff re-training and restoring confidence in the company by way of a gesture. So, I admit I was wrong. They do care.

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★☆☆☆☆

“We've been renting from Enterprise a few times and...”

Written on: 24/09/2010

We've been renting from Enterprise a few times and were actually happy with it, until last night. We arrived at the Toronto Airport Location with our reservation, but Mr. Edbar Zaman, the responsible employee decided not to rent to us, because we had no proof with us that we live in Canada!?! I wonder how they have been renting to us for the previous 2 years?! We even have the Enterprise membership!?! It was late in the evening, maybe the staff was in a hurry to get home, but we were told to… Read Full Review

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★☆☆☆☆

“My original rental car from my local company broke...”

Written on: 23/09/2010 by nicaz (1 review written)

My original rental car from my local company broke down in Dudley on 11/08/10 the garage the AA took it too put us in touch with the local Enterprse my rental paid for the enterprise car & I paid a refundable £50 deposit this has not been refunded & to top it all another £65.05 was taken from my account all they say on the phone is you'll receive it in 48 hours its now 23/09/10 & I'm still waiting!!!!!!
No complaints about the car itself it was clean n did the job just don't trust the… Read Full Review

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★★★★★

“I am just about to book with Enterprise again and was...”

Written on: 22/09/2010

I am just about to book with Enterprise again and was reading the reviews about the bad attitude and service. Well; the team at East Midlands Airport last December were excellent. We arrived on a VERY cold wintery day and we were taken out to the car by the person that had been taking all of our details on the desk.(He made no complaint about having to go out in the cold or anything!) He not only showed us round the car but made sure we knew what all of the buttons and switches were for - we… Read Full Review

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★☆☆☆☆

“Be very careful with Enterprise! I've booked online...”

Written on: 14/09/2010

Be very careful with Enterprise! I've booked online with them for a two day trip to Houston. My first thought was to rent a full size car which was about $40 per day. I then modified the reservation to a intermediate SUV since the price difference was about $5. Imagine my surprise when I got to the counter @ IAH and was told that it will be $75/day and not around $45 as I was quoted online. And I was told that the online rate would not be honored since I did not have a copy of the… Read Full Review

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★☆☆☆☆

“ The staffs specially the manager (a Lady) she is very...”

Written on: 11/09/2010

The staffs specially the manager (a Lady) she is very arrogent, she misbehave with customer, she don't know how to talk to customer.
I will not recommand any one to get car from Enterprise car hir wythenshawe… Read Full Review

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★☆☆☆☆

“I chose Enterprise as they will come and collect you....”

Written on: 17/08/2010

I chose Enterprise as they will come and collect you. Not on Saturdays which is when I wanted the car. After confirming the car was ready for me, a friend took me to pick it up. The car had not been returned yet and I had to wait 45 minutes for it. The car itself was great, but worse was yet to come when I returned it. I had briefly checked it for major scratches/dents when I picked it up, when I returned it, they found a small dent on the bonnet, which look like someone had dropped something… Read Full Review

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★☆☆☆☆

“Nothing wrong with the cars: its the kids behind the...”

Written on: 15/08/2010

Nothing wrong with the cars: its the kids behind the counters that makes you feel like a fool for doing business with them.

As a frequent renter: out of the 16x I have rented: not once has a car been ready on time.....and we are talking hours late.....dont assume because you have a reservation for a certain time it means you are getting a car at even an approximately close time.

You call to confirm in the morning: you are told Oh Yes.....no problem
You call a half an hour before: OH YES, no… Read Full Review

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★★☆☆☆

“We had arranged to hire a seven seater mini MPV from...”

Written on: 31/07/2010

We had arranged to hire a seven seater mini MPV from Enterprise when our Australian friends and their two teenage sons came to stay with us this summer.

The car that was prepared for us was a KIA and only just a seven seater. The seats were so badly stained that we were embarassed to take our friends out in it. The car was very hurriedly pressure washed while we were waiting so it was still dripping wet when we inspected the outside and neither the manager or myself noticed a mark on a door… Read Full Review

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