Enterprise Car Rental Reviews

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Enterprise Car Rental
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★☆☆☆☆

“Do not use - unacceptable service”

Written on: 01/09/2011 by andyc53 (1 review written)

I booked a UK van hire for a weekend over a week before I needed the vehicle - they called me two days later to confirm everything and all was well...... Then at 5PM the evening before I was due to collect the van (collection booked for 9am), I was called and told, sorry we have no availability and we cannot offer you an alternative. There was no apology, explanantion or anything and I had made arrangements for the weekend (including a hotel booking) which means I am now out of… Read Full Review

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★★★★★

“Great company, will definitely use again.”

Written on: 31/08/2011 by Nirvana9 (1 review written)

Great company; the free service in which they will pick you up and drop you off is fantastic and made hiring the car very easy. We were lucky to get the last Diesel in the category we were hiring from as they cannot guarantee Diesels. The car was ideal for the long journey we needed it for and very economical. The staff were polite, friendly and helpful. I have little else to say since we experienced no problems with the company or the car itself. We will definitely use Enterprise again and… Read Full Review

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★☆☆☆☆

“Fuel”

Written on: 29/08/2011

I hired a van as was told I had to return it with the same level of fuel in it. This is normal but it is usually a full tank for a full tank not enterprise the fuel gauge stated 3 bars. On returning the van it was on 2 bars so I thought I will top it up to 3. The problem is the gauge does not register that level so jumped from 2 bars to 5 bars. This resulted in me paying for fuel I did not use. The company are not interested they must know their fuel gauge is like this and is an organised scam… Read Full Review

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★☆☆☆☆

“Beware of scams from this miserable company”

Written on: 27/08/2011

We took delivery of a Hyundai from Enterprise, Newbury whilst our car was being repaired. We had no choice of hire car companies as our insurer has some kind of cheap-skate deal with the hideous car hire company "Enterprise". The car was absolutely disgusting on delivery, sticky coffee stains everywhere and it stunk of cigarettes having not been cleaned at all. The next day one of the tyres was flat, so we were told to take the car to a local Tyre Depot to get it fixed. My wife waited over… Read Full Review

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★☆☆☆☆

“The Dent Scam”

Written on: 13/08/2011

We hired a car from Enterprise in the West Midlands UK. On picking up they said they were not too botherd about scratches etc. We did only about 30 miles in the car and took it back two days later. They immediately went to a dent on the car so small we could hardly see it. They said we had caused it. We went into the office and said a standard charge of £145 was applicable. Our daughter was getting married next day so we paid - a big mistake. Later they sent a bill for over £500! We now have… Read Full Review

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★☆☆☆☆

“astra shame ”

Written on: 09/08/2011

new job, august , my company took hire car from corby astra, more scratches than a black/white cat, because of cost vehicles dont go into main dealers for service, just oil/filter change at local national tyre depot, so any fault will remain undetected. car supplied astra had illegal tyres on front, of course any points on d.l go on your lience not theirs, so watch out, since driving it, when put in reverse sounds like gears are grinding together, lovely, and to cap it all when parked on steep… Read Full Review

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★★★★★

“We were in a major pickle!”

Written on: 02/08/2011 by slguest (1 review written)

Having arrived at Dusseldorf airport and had already paid for parking online with another company (dont want to name and shame) i was declined a car as i did not have a credit card. Thinking i have rented cars many a time and never been asked for a credit card. Anyway I was refused a car which caused major problems as we were due to drive to Hamburg for the Haye fight. Anyway we ended up going to our hotel very frustrated. Later that night we went out walking for a think and ideas on what to do… Read Full Review

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★★★★★

“70+ hires over 2 years”

Written on: 26/07/2011 by jrbray (1 review written)

I lived in Colorado for 2 years, and rather than buy a car I just rented one from the local Enterprise each weekend. I must have been there 70 times, normally using their half-price weekend specials. The cars were always there (the one time one wasn't they dropped me off where I wanted to go and picked me up when it was ready), upgrades were common and staff always helpful. I bought them chocolates when I left, I was so pleased with them… Read Full Review

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★☆☆☆☆

“moving house”

Written on: 23/07/2011 by StephanieM (1 review written)

Me and my partner moved to cornwall at the beginning of june, starting new jobs in a hotel we didn't have a lot of stuff to bring but too much for the little 206 we have so we hired a van. Money was going to be a little tight and enterprise would have been the cheapest option we had, had they not totally screwed up our rental. What should have cost us £112 for one days rental, ended up costing us £454 pounds due to loss of deposit and extra charges for extra days that we never had. Rather… Read Full Review

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Guest's Response to StephanieM's Review

Written on: 26/07/2011

They have just stung me for my deposit too - as well as another £550 on top of that.

This company are a bunch of crooks.

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★☆☆☆☆

“NIGHTMARE CUSTOMER SERVICE”

Written on: 20/07/2011 by exuberantellie (1 review written)

LV INSURANCE COMPANY PASSED US ON TO THESE AS APPARENTLY THEY DEAL WITH THEIR NON FAULT CLAIMS. EUROPCAR WOULD HAVE DELIVERED CAR FREE OF CHARGE WITHIN 15 MILES, ENTERPRISE TRIED TO SAY THEY WOULD NOT TO STOP US GOING THERE. WE WERE TOLD BY ENTERPRISE WE WOULD HAVE TO TRAVEL TO BRANCH OURSELVES TO PICK CAR UP (15 MILES AWAY) ABIT DIFFICULT WHEN YOUR CARS BEEN WRITTEN OFF. WE WERE PROMISED A MERCEDES AS OUR CAR WAS A MERCEDES. THIS WAS AUTHORISED BY HEAD OFFICE (SPOKE TO CAROLINE AND TROY THERE)… Read Full Review

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★★★★★

“Good service both times”

Written on: 17/07/2011

all ok with our car hire, actually gave them the business this year again as had used them before. Would use them again in the future. Gareth in Cardiff very helpful/… Read Full Review

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★☆☆☆☆

“Total gobsmacked”

Written on: 10/07/2011 by SOA313099 (1 review written)

I have AA staymobile cove AS WELL AS PARTS AND LABOURr, I was attended to by AA who determined i had a fault with my car, i was towed to a garage and as i drive a diesel car it needed diagnosing, never the less, I got taken to enterprise, they had a 1.6 astra which is VERY VERY POOR ON FUEL, asked for a diesel blatantly refused saying they hardly have any then claimed they do but too big, anyway they gave me the very very new astra 1.6 petrol...chances were id have to extend beyond what AA gave… Read Full Review

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★☆☆☆☆

“£500 for a paint chip - avoid!”

Written on: 30/06/2011

Only thanks to directions from competing hire car companies that I found the Enterprise location, very badly signposted within Bristol airport. Car I was given was so dirty we had to keep rubbing to determine if there was damage or not - major downpour during the hire cleaned it up and when returned the staff were able to find a chip we couldn't see under the dirt. Suspicions first aroused when the staff member walked straight to the point on the car and pointed it out. Next they said they… Read Full Review

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Guest's Comment

Written on: 04/07/2011

Ive just had same sort of experince with enterprise car hire in Nottingham.I only had to pay 75 pounds though for dent's that were on the car when i picked it up. The car had just been washed and was wet so didnt see them as they were so small. They know they got you though and theres nothing you can do about it, its your word agaist theirs. Ill never hire off this company again.

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Howie1959's Comment

Written on: 10/10/2011

and me £250 for a 1.5 inch scratch,that i am sure they did

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Guest's Comment

Written on: 26/07/2011

Helpful comment. Similar experience with me. Dirty car, drove only 163 miles in 4 weeks, charged for 2 new? chips to panel - i can't even see them. Avoid hiring from Enterprise.

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★☆☆☆☆

“Not good!”

Written on: 27/06/2011

Had a terrible experience. Customer service is good only before you take a car from them. -Had booked a pick-up service from them which they didn't provide -Was heavily over charged for a minor scratch on the wheel (I think this is how they make money) -Had booked a drop service which, again, wasn't provided Would definitely NOT recommend to anyone!!… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 21/06/2011 by marcmarshall (1 review written)

1. We reserved a standard suv and got an intermediate suv. 2. We paid for the standard suv and even after asking, we were not compensated for this 3. They offer you insurance after having paid for the car, just before handing the car to you. These premium run twice the price of other companies. 4. The car was not cleaned after the last user. 5. Service was lousy. When we complained the guy attending us was raged at us even complaining. 6. They advertise with cars they don't have and provide… Read Full Review

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Enterprisecares's Response to marcmarshall's Review

Written on: 21/06/2011

Hi there Marc, we'd like to follow up on your rental experience. Please email care[at]enterprise.com with the exact rental location and your 6 or 9-digit rental agreement number.

When emailing please list reference # 110621-002983 in the subject line.

- Elizabeth with Enterprise Rent-A-Car

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★☆☆☆☆

“Poor Customer Service”

Written on: 06/06/2011

We had rented a Van through Enterprise Rent a Car for a move from Aberdeen down to London due to a recommendation from a friend. We were very happy with Enterprise until it came to dropping the van at the Russell Square offices. The customer services representative firstly pointed out a very small chip which we had not picked up on during the prior inspection due to it having been done quickly and in the rain. As first time van users we were not aware the inspection had to be done so… Read Full Review

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★★★★★

“Not quite sure why there are so many bad reviews. The...”

Written on: 21/05/2011

Not quite sure why there are so many bad reviews. The service at the Darlington branch was 1st class+. The car was great, much better than I expected. Got picked up at home and dropped off - exactly as the advert. Simples / no problems

But the best part were the staff. Really friendly and great customer focus. Well done… Read Full Review

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★★★★★

“I was very wary about hiring a car from Enterprise...”

Written on: 19/05/2011 by M C (1 review written)

I was very wary about hiring a car from Enterprise after reading the reviews on here,after I had already booked, but my worries were unfounded.I had requested to be picked up from my home on saturday morning and they were bang on time,I was given a free upgrade which was a nice surprise, the paper work was done quickly and I was shown around the car with all marks pointed out and marked down,my questions were answered and I was on my way.I returned the car after having it for 5 days and after… Read Full Review

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★☆☆☆☆

“I received a car through my insurance, where the...”

Written on: 19/05/2011

I received a car through my insurance, where the accident wasn't my fault. Eneterprise got very excited at this prospect that someone else was to blame, and asked me to fill in and sign about 5 different forms. I drive a BMW, and my insurance company told me just to accept a small car - as after all that all i needed whilst off the road.

However Enterprise insisted that I take a like for like and made me sign a form to justify needing it. I really wasnt happy, as it felt like they were… Read Full Review

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★☆☆☆☆

“total rip off britain at its best.car covered in...”

Written on: 14/05/2011

total rip off britain at its best.car covered in scuffs and scratches when wife picked courtesy car up. i took car back and was shafted for 150 pounds for chip on back bumper.got money back from insurance company they said it was a disgrace.take video or pics if using these cowboys especially the one in stirling.staff totally up themselves.avoid at all costs even for courtesy car… Read Full Review

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