Enterprise Car Rental Reviews

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Enterprise Car Rental
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★☆☆☆☆

“I have been horribly ripped off by Enterprise and will...”

Written on: 16/04/2011 by ColinMelville (1 review written)

I have been horribly ripped off by Enterprise and will never use their service again. Obviously I will tell my friends to give them a wide berth.
For a tiny scratch on the rear bumper, which could have been fixed with a black magic marker, these nasty persons have charged me £100.
There are many, many similar small scratches on the car. I cannot believe that the company will have to pay £100 for every single one of those scratches; therefore the young woman at the Enterprise office is a… Read Full Review

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Enterprisecares's Response to ColinMelville's Review

Written on: 20/04/2011

We are listening and I wanted to offer our help investigating the claim further. Please email care[at]enterprise.com with your contact information, rental agreement number, claim number (if one was provided to you), the specific location (street/city) of the Enterprise office, and any further details. Please use "Incident 110420-003504" as the subject of the email. (Rich)

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★★★★☆

“I've rented from the Kirkcaldy branch quite a few...”

Written on: 17/03/2011

I've rented from the Kirkcaldy branch quite a few times. The people have always been really good - genuinely helpful. The cars are OK (apart from an awful Chevrolet I had one year). The pick-up is good but it would be so much better if they would bring you your actual car and you could set off straight away instead of having to go to the depot first.
I would also like it if they rented child seats… Read Full Review

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★☆☆☆☆

“hired car from Mon - Fri, really uick look round, only...”

Written on: 11/03/2011

hired car from Mon - Fri, really uick look round, only a few scratches, all noted down, took about 30seconds to point them out. advised to take out extra £10/day against any more scratches. On return was charged £45 for tiny chip on windscreen which could have been there before. Rent out 10 times £450 extra profit, great business if you can get it. Never again!
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Guest's Comment

Written on: 04/06/2011

so ur upset about finding a chip on a car you inspected on the front end, ur own fault then

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Howie1959's Comment

Written on: 04/06/2011

enterprise will do anything to have you over.

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★☆☆☆☆

“I requested an low cost vehicle at Enterprise in...”

Written on: 06/03/2011

I requested an low cost vehicle at Enterprise in Gatwick .I was given an upgrade immediately without requesting and was told that the car I was being given was brand new. I actually felt fortunate!! I was shown to the car and given a wirl wind tour the car was crammed into a very tight space, the weather was misty and the car wet. The only area I could check clearly was the back of the car which had a scratch which was noted (brand new eh?) Arriving at my destination I foundthe car had… Read Full Review

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★☆☆☆☆

“Hired a car from Enterprise previously due to being in...”

Written on: 05/03/2011 by dinie (1 review written)

Hired a car from Enterprise previously due to being in accident and when initially as courtesy car, then hired it over a month with no probs. Charged me £50 for holding deposit, needed a car again for weekend, they told me they had a special, this time they charged me £100 for deposit for same class car, tried to sell me insurance which I wish I had taken now but didn't think I'd be going anywhere much with it except one evenings Uni and one days work. Picked me up in black car and upon arrival… Read Full Review

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★☆☆☆☆

“In recent Enterprise rent a car (UK) I scratched car....”

Written on: 05/03/2011

In recent Enterprise rent a car (UK) I scratched car. Not small scratch, but either not too severe. Link to photographs http://enterprise-rent-a-car-rip-off.blogspot.com I called to get to recognize how much I am going to be charged. It appears my bill going to be around 720 £.....
Standard damage excess fee is 750 £, but if you want to avoid your 4 day rental to cost 858.38£, as it unfortunately happened to me add 10£ a day to you bill....

Pick-up and drop-off service - ITS NOTHING… Read Full Review

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★☆☆☆☆

“absoloutly shocking !!!! my windscreen cracked which i...”

Written on: 23/02/2011 by kris j (1 review written)

absoloutly shocking !!!! my windscreen cracked which i strongly believe was a default in the glass ! when i took the car back they was extremely rude especially the male at the havant branch Nr portsmouth at first he tried to charge me £600 for a new windscreen ! it wasnt untill i was in tears of anger and refused to leave the premises and half hour of screaming at him that he rang auto glass and i had to pay £274 for a new one ! my worry is would a person that was on there own or elderly or… Read Full Review

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★☆☆☆☆

“Debited nearly £400 out of my bank but said it hadnt...”

Written on: 21/02/2011

Debited nearly £400 out of my bank but said it hadnt been taken after checking with bank that it had i went back down but apparently the money is on hold for 48 hours beforre it goes back to my bank so i got no money and no car and this has happened before apparently avoid them like the plague… Read Full Review

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Enterprisecares's Comment

Written on: 23/02/2011

I apologize for your frustration with the delay of your deposit refund. However, this delay is due to your banking institution's transaction times and not at fault of Enterprise.
<br/>
<br/>- Elizabeth with Enterprise Rent-A-Car

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★★★☆☆

“I use them a lot for work and the car's have on the...”

Written on: 18/02/2011

I use them a lot for work and the car's have on the whole always been ok, although sometimes only have just enough fuel to get you to the garage!
Also don't believe their slogan "the company that picks you up", you always get hit with excuses because of lack of staff, weather conditions etc… Read Full Review

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★☆☆☆☆

“my thoughts on this car hire service is s*%t. i...”

Written on: 16/02/2011 by steve781 (1 review written)

my thoughts on this car hire service is s*%t. i recently rented a car from them, i needed to know some basic information about renting the car so i called them up. they where unable to tell me this over the phone and said they would contact me back within 30 mins because they had to contact the head office about it. not very well trained but hey ho they where going to call me back. i waited in the house by the phone for the next 3 hours and no call. i repeated this process for the next whole… Read Full Review

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Enterprisecares's Response to steve781's Review

Written on: 23/02/2011

Hi Steve, I'd like to address your rental experience further. Please email me at care[at]enterprise.com with your full name, the exact rental location, 6-digit rental agreement number and the name of the employee you dealt with.
<br/>
<br/>When emailing please list reference #110223-002991 in the subject line.
<br/>
<br/>- Elizabeth with Enterprise Rent-A-Car

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★★☆☆☆

“We got a courtesy car from Enterprise. The car looks...”

Written on: 01/02/2011

We got a courtesy car from Enterprise. The car looks nice but the gearbox design was ridiculous and the fuel lid wasn't the easiest to release either. The major problem was communication problem between the staff and the attitude by the female staff. I was offered an automatic but then turned up and they said they can't give us one. Then after a week returning the car, we made sure we filled the right amount of fuel. Then all hell broke loose! We reasoned with her, and we got a lot of huffs and… Read Full Review

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★☆☆☆☆

“A complete JOKE! RUDE Staff with no professional...”

Written on: 10/01/2011

A complete JOKE! RUDE Staff with no professional approach. NEVER AGAIN… Read Full Review

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★★★★★

“I've hired vans and cars from Enterprise many times. I...”

Written on: 27/12/2010

I've hired vans and cars from Enterprise many times. I have always found them helpful and reasonable, even on the occasion I scratched a car in a reversing accident. Unlike other car hire firms I could mention, they didn't try to overcharge for the damage: they charged a mere £15 for loss of value to the vehicle. The prices and availability of vehicles has always been excellent, and they have been very flexible about return times and last minute changes of plan. For example, they have often… Read Full Review

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★☆☆☆☆

“Due to my car needing repair I was provided by the AA...”

Written on: 18/12/2010

Due to my car needing repair I was provided by the AA with enterpise car hire, was told we needed to pay refundable deposit of £50.00 we did this. We had the car for the week hire no problems other than was supposed to have full fuel tank and was only half full, but this was documented on paperwork to return with same. Car was due to be picked up on saturday morning, as I was working night shift I waited up Saturday morning for them to call to make arrangments to collect car no phone call, so I… Read Full Review

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★☆☆☆☆

“Will never ever rent from ENTERPRISE again. This...”

Written on: 03/12/2010

Will never ever rent from ENTERPRISE again. This company is a complete JOKE. I hired a car last year where I was involved in an accident in which I was hit by another car. The other driver decide to do a hit and run, however I noted down his car registration plate number and reported it to Enterprise rent-a-car immediately. It was on boxing day hence, very busy time. I asked if I should report this to the police and they told me it's not neccessary as they can trace the other party insurance… Read Full Review

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★★★★☆

“I'm surprised to see so many bad reviews as my...”

Written on: 01/12/2010 by been2long (4 reviews written)

I'm surprised to see so many bad reviews as my experience with Enterprise was pretty good! The customer service was excellent, as each employee was extremely courteous and knowledgeable. They even upgraded us to a nice sedan when all we asked for was compact. This was during a pretty busy holiday season too. The car was in perfect condition and drove well. It may not be the cheapest car rental in the area, but no complaints from me as everything went smoothly… Read Full Review

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★☆☆☆☆

“ABSOLUTELY SHOCKING COMPANY!!!!!!! I ordered some...”

Written on: 22/11/2010

ABSOLUTELY SHOCKING COMPANY!!!!!!! I ordered some wardrobes from argos... the argos lorry drove into my parked car, i was given a courtesy car from enterprise in sidcup.. I was forced to pay £50 before I was allowed to take the car away incase of any speeding fines (which i dont think i should have had to pay seeing as it was not my fault I was having a courtesy car).. whilst I had the car (WHICH HAD NO ALARM) it was broken into twice. Enterprise sent someone out to repair the window the first… Read Full Review

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★☆☆☆☆

“We were supplied an enterprise rental car by our...”

Written on: 08/11/2010

We were supplied an enterprise rental car by our insurance company while our's was in for repair, although it was a new car it was powerless and struggled to even get up our road, we were given no choice of vehicle. Upon return of the vehicle 1 week later I knew there was a small 'ding' on the passenger door from a car door being opened into it in some or other car park, enterprise were fine with this saying it was wear and tear, however what I hadn't noticed was a tiny hairline crack in the… Read Full Review

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★☆☆☆☆

“I wouldn't reccomend this company to anybody. The...”

Written on: 05/11/2010

I wouldn't reccomend this company to anybody. The staff are rude careless and generaly unhelpful. They give you the car with no full tank and if you return less they charge heavily but if you return it with excess fuel they don't give you a refund .UNHELPFUL RUDE STAFF !!!!!! Unfortunatly they do not have any competitors in this area so they can get away with it .

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★☆☆☆☆

“I hoped to hire a small, hassle-free, safe car. ”

Written on: 18/10/2010

I hoped to hire a small, hassle-free, safe car.

IN SUMMARY The car had faults, the staff where careless and they lacked important knowledge about costs and procedures.

Read the following details if want a laugh:

Ariel had been snapped off and sales person checking me out didn't notice this so I drew his attention to it. If I hadn't been thorough and helped him to do his job,when car was checked back in I could have been charged for damage!

When I handed back car reported that aircon didn't… Read Full Review

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