Enterprise Car Rental Reviews

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Enterprise Car Rental
Enterprise Car Rental

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★★★★☆

“Online booking messed up, given discount”

Written on: 11/10/2011 by EAppleby1960 (7 reviews written)

Booked a mid level executive from to take 4 adults and luggage to a family funeral but on arrival at the location, the 'booked' car wasnt available. Being late afternoon and needing the car before the Liverpool office opened the next day there was no similar car available so was given the choice of an MPV or smaller car. To their credit (cant prove otherwise) I was told that they would of given a a better exec car had one been available. My concern was doing 250mile trip there and back in an… Read Full Review

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★☆☆☆☆

“Our rented car had a flat tire on arrival. They could...”

Written on: 03/10/2011 by DeBruin90 (1 review written)

Our rented car had a flat tire on arrival. They could only offer us a very small car in return and they did not offer any price discount for this.... Amazing, only thinking about short term profit I guess. Our next rental with them we did immediately cancel !… Read Full Review

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★☆☆☆☆

“Enterprise scams”

Written on: 28/09/2011

I believe this company, Enterprise, to be very clever scammers. I recently had a car from them whilst mine was being fixed through someone's insurance. I was advised to pay £2.50 per day to limit the insurance excess to £50 otherwise they would double my excess on my own insurance policy. I was told that this would be capped at 10 days therefore I would never have to pay more than £25. After returning the car, I noticed on my bank statement that they had taken £50 from my account. I… Read Full Review

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Gabriel1234's Comment

Written on: 01/01/2012

Hi,

I have just read your review and I have recently had a similar experience with Enterprise. You are correct in saying if you don't check your bank balance they may access your Account at any time and take funds with or without your consent, in some cases this could actually be percieved as fraudulent activity. Question who is retaining your three digit security code and expirey date on card? What is the purpose of a pin number. With regard to petrol your advice is "spot on" as I have had a previous experience with Enterprise where I received a vehicle with a literally empty tank because it was the staffs hometime, I made sure that they marked the paperwork acordingly.
All I can say is very dodgey dealers!!!

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Marcusmiller's Comment

Written on: 09/05/2012

The problem with Enterprise is that it is seemingly a franchise and many of the franchisees leave a lot to be desired. We were left without a van, with an office move to do and I was practically laughed at and abused by staff at the Sutton Coldfield office.

Additionally, enterprise customer support were no better and wasted another 30 minutes of my time with no resolution and not even the suggestion of any kind of recompense.

If I ran my business the way Enterprise corporate and the franchised offices ran their business, I would not have a blooming business.

Shocking, use another company or a smaller company as it seems neither management or the staff give a hoot!

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★☆☆☆☆

“Enterprise, York”

Written on: 27/09/2011 by unhappy2004 (1 review written)

The staff seem to be very self satisfied with themselves. Someone called Jess served me, didn't seem to know what day of the week it was. That car was dirty and smelt of rotten apples… Read Full Review

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★★★★★

“Enterprise - Dover”

Written on: 06/09/2011

Leanne was brilliant, just who you wanted after a long journey and an even longer one ahead.... really helpful and friendly, knowledgable within her job. Would recommend this company to anyone… Read Full Review

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★★★☆☆

“Extra Costs”

Written on: 04/09/2011 by 1hometreatment (1 review written)

i ordered the car hire on the internet, and i found the price very good. The team e-mailed me straight back with the confirmation of the booking, excellent service so far.when i picked up the car the adviser stated the car had been changed to a better car, because that was the only car available for that day, we agreed that it would be for the same price(£135), and i was very impressed with the service, so far so good. then he asked about what excess policy i would like to take out, i asked… Read Full Review

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★☆☆☆☆

“Do not use - unacceptable service”

Written on: 01/09/2011 by andyc53 (1 review written)

I booked a UK van hire for a weekend over a week before I needed the vehicle - they called me two days later to confirm everything and all was well...... Then at 5PM the evening before I was due to collect the van (collection booked for 9am), I was called and told, sorry we have no availability and we cannot offer you an alternative. There was no apology, explanantion or anything and I had made arrangements for the weekend (including a hotel booking) which means I am now out of… Read Full Review

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★★★★★

“Great company, will definitely use again.”

Written on: 31/08/2011 by Nirvana9 (1 review written)

Great company; the free service in which they will pick you up and drop you off is fantastic and made hiring the car very easy. We were lucky to get the last Diesel in the category we were hiring from as they cannot guarantee Diesels. The car was ideal for the long journey we needed it for and very economical. The staff were polite, friendly and helpful. I have little else to say since we experienced no problems with the company or the car itself. We will definitely use Enterprise again and… Read Full Review

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★☆☆☆☆

“Fuel”

Written on: 29/08/2011

I hired a van as was told I had to return it with the same level of fuel in it. This is normal but it is usually a full tank for a full tank not enterprise the fuel gauge stated 3 bars. On returning the van it was on 2 bars so I thought I will top it up to 3. The problem is the gauge does not register that level so jumped from 2 bars to 5 bars. This resulted in me paying for fuel I did not use. The company are not interested they must know their fuel gauge is like this and is an organised scam… Read Full Review

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★☆☆☆☆

“Beware of scams from this miserable company”

Written on: 27/08/2011

We took delivery of a Hyundai from Enterprise, Newbury whilst our car was being repaired. We had no choice of hire car companies as our insurer has some kind of cheap-skate deal with the hideous car hire company "Enterprise". The car was absolutely disgusting on delivery, sticky coffee stains everywhere and it stunk of cigarettes having not been cleaned at all. The next day one of the tyres was flat, so we were told to take the car to a local Tyre Depot to get it fixed. My wife waited over… Read Full Review

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★☆☆☆☆

“The Dent Scam”

Written on: 13/08/2011

We hired a car from Enterprise in the West Midlands UK. On picking up they said they were not too botherd about scratches etc. We did only about 30 miles in the car and took it back two days later. They immediately went to a dent on the car so small we could hardly see it. They said we had caused it. We went into the office and said a standard charge of £145 was applicable. Our daughter was getting married next day so we paid - a big mistake. Later they sent a bill for over £500! We now have… Read Full Review

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★☆☆☆☆

“astra shame ”

Written on: 09/08/2011

new job, august , my company took hire car from corby astra, more scratches than a black/white cat, because of cost vehicles dont go into main dealers for service, just oil/filter change at local national tyre depot, so any fault will remain undetected. car supplied astra had illegal tyres on front, of course any points on d.l go on your lience not theirs, so watch out, since driving it, when put in reverse sounds like gears are grinding together, lovely, and to cap it all when parked on steep… Read Full Review

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★★★★★

“We were in a major pickle!”

Written on: 02/08/2011 by slguest (1 review written)

Having arrived at Dusseldorf airport and had already paid for parking online with another company (dont want to name and shame) i was declined a car as i did not have a credit card. Thinking i have rented cars many a time and never been asked for a credit card. Anyway I was refused a car which caused major problems as we were due to drive to Hamburg for the Haye fight. Anyway we ended up going to our hotel very frustrated. Later that night we went out walking for a think and ideas on what to do… Read Full Review

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★★★★★

“70+ hires over 2 years”

Written on: 26/07/2011 by jrbray (1 review written)

I lived in Colorado for 2 years, and rather than buy a car I just rented one from the local Enterprise each weekend. I must have been there 70 times, normally using their half-price weekend specials. The cars were always there (the one time one wasn't they dropped me off where I wanted to go and picked me up when it was ready), upgrades were common and staff always helpful. I bought them chocolates when I left, I was so pleased with them… Read Full Review

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★☆☆☆☆

“moving house”

Written on: 23/07/2011 by StephanieM (1 review written)

Me and my partner moved to cornwall at the beginning of june, starting new jobs in a hotel we didn't have a lot of stuff to bring but too much for the little 206 we have so we hired a van. Money was going to be a little tight and enterprise would have been the cheapest option we had, had they not totally screwed up our rental. What should have cost us £112 for one days rental, ended up costing us £454 pounds due to loss of deposit and extra charges for extra days that we never had. Rather… Read Full Review

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Guest's Response to StephanieM's Review

Written on: 26/07/2011

They have just stung me for my deposit too - as well as another £550 on top of that.

This company are a bunch of crooks.

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★☆☆☆☆

“NIGHTMARE CUSTOMER SERVICE”

Written on: 20/07/2011 by exuberantellie (1 review written)

LV INSURANCE COMPANY PASSED US ON TO THESE AS APPARENTLY THEY DEAL WITH THEIR NON FAULT CLAIMS. EUROPCAR WOULD HAVE DELIVERED CAR FREE OF CHARGE WITHIN 15 MILES, ENTERPRISE TRIED TO SAY THEY WOULD NOT TO STOP US GOING THERE. WE WERE TOLD BY ENTERPRISE WE WOULD HAVE TO TRAVEL TO BRANCH OURSELVES TO PICK CAR UP (15 MILES AWAY) ABIT DIFFICULT WHEN YOUR CARS BEEN WRITTEN OFF. WE WERE PROMISED A MERCEDES AS OUR CAR WAS A MERCEDES. THIS WAS AUTHORISED BY HEAD OFFICE (SPOKE TO CAROLINE AND TROY THERE)… Read Full Review

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★★★★★

“Good service both times”

Written on: 17/07/2011

all ok with our car hire, actually gave them the business this year again as had used them before. Would use them again in the future. Gareth in Cardiff very helpful/… Read Full Review

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★☆☆☆☆

“Total gobsmacked”

Written on: 10/07/2011 by SOA313099 (1 review written)

I have AA staymobile cove AS WELL AS PARTS AND LABOURr, I was attended to by AA who determined i had a fault with my car, i was towed to a garage and as i drive a diesel car it needed diagnosing, never the less, I got taken to enterprise, they had a 1.6 astra which is VERY VERY POOR ON FUEL, asked for a diesel blatantly refused saying they hardly have any then claimed they do but too big, anyway they gave me the very very new astra 1.6 petrol...chances were id have to extend beyond what AA gave… Read Full Review

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★☆☆☆☆

“£500 for a paint chip - avoid!”

Written on: 30/06/2011

Only thanks to directions from competing hire car companies that I found the Enterprise location, very badly signposted within Bristol airport. Car I was given was so dirty we had to keep rubbing to determine if there was damage or not - major downpour during the hire cleaned it up and when returned the staff were able to find a chip we couldn't see under the dirt. Suspicions first aroused when the staff member walked straight to the point on the car and pointed it out. Next they said they… Read Full Review

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Guest's Comment

Written on: 04/07/2011

Ive just had same sort of experince with enterprise car hire in Nottingham.I only had to pay 75 pounds though for dent's that were on the car when i picked it up. The car had just been washed and was wet so didnt see them as they were so small. They know they got you though and theres nothing you can do about it, its your word agaist theirs. Ill never hire off this company again.

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Howie1959's Comment

Written on: 10/10/2011

and me £250 for a 1.5 inch scratch,that i am sure they did

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Guest's Comment

Written on: 26/07/2011

Helpful comment. Similar experience with me. Dirty car, drove only 163 miles in 4 weeks, charged for 2 new? chips to panel - i can't even see them. Avoid hiring from Enterprise.

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★☆☆☆☆

“Not good!”

Written on: 27/06/2011

Had a terrible experience. Customer service is good only before you take a car from them. -Had booked a pick-up service from them which they didn't provide -Was heavily over charged for a minor scratch on the wheel (I think this is how they make money) -Had booked a drop service which, again, wasn't provided Would definitely NOT recommend to anyone!!… Read Full Review

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