Enterprise Car Rental Reviews

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★★☆☆☆
2.0 / 5
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Enterprise Car Rental
Enterprise Car Rental

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★☆☆☆☆

“this lot where entrusted with providing car hire after...”

Written on: 17/05/2010

this lot where entrusted with providing car hire after an accident.not my fault.easier to meet elvis than get a car off this lot 5 days.they could not organise a drinking contest in a brewery.when i did get a car it was fine.but what a lot of messing.seen the tv add we will pick you up.(when it suits them)… Read Full Review

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★★★★★

“Ok, i had only just passed my test, and i needed some...”

Written on: 08/05/2010 by Hunterlaar (1 review written)

Ok, i had only just passed my test, and i needed some transport for a weekend i phoned around various car hire rentals only to find that Enterprise were the only one who rented to drivers who had just passed there driving test (less than a year) my case a few weeks.

After reading many reviews on the company on this site and others and seeing such a poor rating i was worried with using them in case i would be stuck with some hefty bill for god know what at the end of it, but because i had… Read Full Review

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★☆☆☆☆

“What an absolute bunch of complete rip-off merchants. ...”

Written on: 06/05/2010

What an absolute bunch of complete rip-off merchants. Snide, rude, officious, try to rob your money as a result of 'malicious damage' that was reported three times with no response other than 'take it to a garage if it's that bad'.

DO NOT, I REPEAT, DO NOT!!! THRICE FOR EFFECT! DO NOT!!!!! UNDER ANY CIRCUMSTANCES USE THIS COMPANY! THEY ARE ABSOLUTELY THE BIGGEST BUNCH OF TNUCS ON PLANET EARTH!

AND YOU CAN QUOTE ME ON IT FREELY!!!!!… Read Full Review

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★☆☆☆☆

“They ask for more id than you need to leave or arrive...”

Written on: 06/05/2010

They ask for more id than you need to leave or arrive into the country or to open a bank account and even if you used them before you still need to produce it again. You cant return a vehicle from 12pm Saturday until Monday morning, but they charge you to keep it until monday even if you dont want or use it??? They bought out one car one, they should of kept some of there policies. I would never use them again or reccomend!! Do not use these, they are another bog company that has given up on… Read Full Review

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★☆☆☆☆

“Stay away from the Wealdstone branch. I've rented a...”

Written on: 04/05/2010

Stay away from the Wealdstone branch. I've rented a car from them before (from Watford) and their service was quite good. Unfortunately the Wealdstone branch is awful. Their initial inspections are rushed as they perform them on a busy road (with double yellow lines) and not in the garage. This means that you will miss some defects especially when it is cloudy or raining. When you bring the car back in the inspection is of course done in the garage under a bright light. So if you want to take… Read Full Review

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★☆☆☆☆

“first,i took a toyota yago wich was with no good...”

Written on: 07/04/2010 by namlles (1 review written)

first,i took a toyota yago wich was with no good coundicione tiers...i drowv off and then i give the car back,the second one,was with brocken rear suspeasion,they dont tell u if u have a problem with the car,or the car has a problem.....they just whanna to pay for the car.....and to drive off,and the custemer service is verry poor.i,m not happy...............i,m happy i did kill someone on the road with the problem wich the car had… Read Full Review

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★☆☆☆☆

“Enterprise is an extraordinarily rude and amoral...”

Written on: 06/04/2010 by ermentrude50 (1 review written)

Enterprise is an extraordinarily rude and amoral company. We live in a tiny village which has had the misfortune of having a branch of Enterprise move in just doors away. Despite having a large lot, it insists upon parking its cars and vans along our tiny residential street and, as we are a village dating back to the fifteenth century, most of the residents do not have driveways. I am disabled, my neighbour is 96 and yet we are prevented from parking anywhere near our homes by Enterprise… Read Full Review

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★★★★★

“Brand new Nissan Altima for six week hire. Good...”

Written on: 25/01/2010

Brand new Nissan Altima for six week hire. Good dealings when booking beforehand. Well briefed. Easy pick up and easy return. Car inspected in my presence on return. LDW offered and taken. Final bill was less than quoted. Great advantage of Enterprise in Canada is that unlike many other companies they let you take their cars on gravel roads with full insurance an important consideration if you want to see the 'real' Canada. Intend to use on next trip… Read Full Review

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Ermentrude50's Comment

Written on: 06/04/2010

If this review is to be believed, the Canadian experience is very different from that of British customers and local residents.

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★☆☆☆☆

“A Terrible branch...676 Upper Glen Street,...”

Written on: 09/12/2009

A Terrible branch...676 Upper Glen Street, Queensbury-(518)745-5020...Rented car twice from this branch in 4 weeks, and it's just full of issues. Charged more than the confirmation I had...They failed to notice the head light misalignment when I picked up the car, and fell on my head when I returned it..And finally, I was charged for additional day though I returned the car on time..(Will not believe me that I was not told the car has to be returned during office hours)....I would pay few bugs… Read Full Review

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★☆☆☆☆

“The general customer service was ok. On rental however...”

Written on: 09/12/2009

The general customer service was ok. On rental however I would have like to have been given the option to take out a total excess waiver, which did not happen. On return of the vehicle the agent checked the car by himself which I believe is also wrong, I should have been present to be shown any damage to the vehicle. Not being funny but the agent could do anything with the car when I am not looking. I was then told that the there was a dent in the wheelarch. My partner and myself disputed… Read Full Review

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★☆☆☆☆

“No problems with car, but still trying to get deposit...”

Written on: 19/11/2009

No problems with car, but still trying to get deposit back. Lots of excuses ranging from its got lost in the post, postal strike, its on the desk waiting to be posted etc etc… Read Full Review

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Eric0549's Comment

Written on: 24/11/2009

Looks as if your experience was similar to mine - contacted Enterprise again and they claim they didn't have my address to send my refund - surely if I paid via credit card they should be able to refund the card? Or perhaps this is too difficult.

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★☆☆☆☆

“Took rental car back to Enterprise after two weeks...”

Written on: 13/11/2009 by eric0549 (1 review written)

Took rental car back to Enterprise after two weeks rental and the representative said 'no problems we will refund your 150 GBP' as there was no damage to the vehicle. Two weeks later I called them (from my home in Australia) and asked about my deposit. They then claimed that 30 minutes after I dropped off the vehicle the rear tyre was flat and had to be replaced as it was so badly damaged. They said they tried to call me later during the same day but I have no record of any call. Still waiting… Read Full Review

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★☆☆☆☆

“The accident damage scam happened to us also. ”

Written on: 01/10/2009

The accident damage scam happened to us also.
Hired a one way rental, was shown round car with particular emphysis on the scrape the full length of the car.
When we returned the car the person checking it in discovered a minor dent to the bodywork high up which could ony be seen when the sun shone accross it.
We were told we would have to pay for its repair from the £100 deposit even though we had not done the damage, car driven straight home then into the garage.
Said we were not happy with… Read Full Review

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★☆☆☆☆

“ ”

Written on: 23/09/2009


Arranged car hire 3 days ago, following an accident,Enterprise failed to pick me up, only had a A class car left, forced to take to get home.

Having to take time off work because i just will not drive the car out of my drive, although it might be safe, i just don't feel safe.

Petrol tank empty, car has scratches, wheeltrims have seen better days and its a new car. quirky clutch, can't find the brake pedal with my size of feet.

Very unhappy, will update again when I start shouting tomorrow. … Read Full Review

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★☆☆☆☆

“Wish it were possible to give a no stars rating. ”

Written on: 21/08/2009

Wish it were possible to give a no stars rating.

Having to wait for two hours in their office for another customer to return the car we had booked should have told me that Enterprise Ireland is not the same as Enterprise US.

Four days into a ten-day family trip I hit a rock that jutted into a small country lane and flattened a tire (a very common occurance I've since learned). After unloading gear we found that there was no spare tire. Calling Enterprise got us several hours of runaround… Read Full Review

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★☆☆☆☆

“Shaddy business!!!, insurance is a scam, claim...”

Written on: 05/08/2009

Shaddy business!!!, insurance is a scam, claim department will never answer phone calls!!! Been in a accident and they just elude my phone calls unbelievable. Enterprise will not pay for the damage even you are insured with them!!!… Read Full Review

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☆☆☆☆☆

“I have been renting cars from Enterprise since last...”

Written on: 23/06/2009 by CMTUK (1 review written)

I have been renting cars from Enterprise since last four years from their Romford branch.
I have got no complaints what so ever with that particular branch as they have been brilliant every time I have hired a car with them.

The staff have been brilliant and I have seen few staff change during the period but all of them have been excellant.

I had tried previously once three years back to get a car from their walthamstow branch which as always I booked online couple of weeks in advance… Read Full Review

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★☆☆☆☆

“I will never rent from Enterprise again. I returned a...”

Written on: 15/06/2009

I will never rent from Enterprise again. I returned a car with a slight scratch on the bumper and I was told that it would not cost more than £60 to fix. After 36 days waiting when I returned the vehicle, my £100 bond was kept and without my knowledge an extra £280 was taken from my account. I asked Enterprise to contact me on the price and not once in the 36 days was I contacted as to what was happening, all I had seen was the money taken from my account without my knowledge. I have tried to… Read Full Review

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★★★☆☆

“I've used Enterprise Car Rental in Chatham many times...”

Written on: 15/05/2009

I've used Enterprise Car Rental in Chatham many times and always found the service very good. The weekend specials are very cheap - around £12 per day for a small car (check online - but you have to ask to make sure you're getting the special price).

However, the last time I hired the car ended up with a very small dent in the front wing. I always check the car very thoroughly before hiring (go over it with a fine tooth comb - this is essential!) and have to admit it wasn't there when I… Read Full Review

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★★★★☆

“There are, and have been varying reports about...”

Written on: 13/05/2009 by Davev (1 review written)

There are, and have been varying reports about Enterprise Car Rental. This may depend to a large extent on the particular branch of Enterprise one uses. For my part I went to their Chichester, Hampshire, UK branch and received excellent service. There was a full explanation of all the costs involved and a Corsa was ordered, but at the actual time of picking up the car it had turned into a Toyota Prius and there was no extra cost. The car was clean and proved excellent. It was their automatic… Read Full Review

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