Enterprise Car Rental Reviews

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★★☆☆☆
1.9 / 5
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Enterprise Car Rental
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★☆☆☆☆

“Took rental car back to Enterprise after two weeks...”

Written on: 13/11/2009 by eric0549 (1 review written)

Took rental car back to Enterprise after two weeks rental and the representative said 'no problems we will refund your 150 GBP' as there was no damage to the vehicle. Two weeks later I called them (from my home in Australia) and asked about my deposit. They then claimed that 30 minutes after I dropped off the vehicle the rear tyre was flat and had to be replaced as it was so badly damaged. They said they tried to call me later during the same day but I have no record of any call. Still waiting… Read Full Review

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★☆☆☆☆

“The accident damage scam happened to us also. ”

Written on: 01/10/2009

The accident damage scam happened to us also.
Hired a one way rental, was shown round car with particular emphysis on the scrape the full length of the car.
When we returned the car the person checking it in discovered a minor dent to the bodywork high up which could ony be seen when the sun shone accross it.
We were told we would have to pay for its repair from the £100 deposit even though we had not done the damage, car driven straight home then into the garage.
Said we were not happy with… Read Full Review

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★☆☆☆☆

“ ”

Written on: 23/09/2009


Arranged car hire 3 days ago, following an accident,Enterprise failed to pick me up, only had a A class car left, forced to take to get home.

Having to take time off work because i just will not drive the car out of my drive, although it might be safe, i just don't feel safe.

Petrol tank empty, car has scratches, wheeltrims have seen better days and its a new car. quirky clutch, can't find the brake pedal with my size of feet.

Very unhappy, will update again when I start shouting tomorrow. … Read Full Review

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★☆☆☆☆

“Wish it were possible to give a no stars rating. ”

Written on: 21/08/2009

Wish it were possible to give a no stars rating.

Having to wait for two hours in their office for another customer to return the car we had booked should have told me that Enterprise Ireland is not the same as Enterprise US.

Four days into a ten-day family trip I hit a rock that jutted into a small country lane and flattened a tire (a very common occurance I've since learned). After unloading gear we found that there was no spare tire. Calling Enterprise got us several hours of runaround… Read Full Review

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★☆☆☆☆

“Shaddy business!!!, insurance is a scam, claim...”

Written on: 05/08/2009

Shaddy business!!!, insurance is a scam, claim department will never answer phone calls!!! Been in a accident and they just elude my phone calls unbelievable. Enterprise will not pay for the damage even you are insured with them!!!… Read Full Review

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☆☆☆☆☆

“I have been renting cars from Enterprise since last...”

Written on: 23/06/2009 by CMTUK (1 review written)

I have been renting cars from Enterprise since last four years from their Romford branch.
I have got no complaints what so ever with that particular branch as they have been brilliant every time I have hired a car with them.

The staff have been brilliant and I have seen few staff change during the period but all of them have been excellant.

I had tried previously once three years back to get a car from their walthamstow branch which as always I booked online couple of weeks in advance… Read Full Review

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★☆☆☆☆

“I will never rent from Enterprise again. I returned a...”

Written on: 15/06/2009

I will never rent from Enterprise again. I returned a car with a slight scratch on the bumper and I was told that it would not cost more than £60 to fix. After 36 days waiting when I returned the vehicle, my £100 bond was kept and without my knowledge an extra £280 was taken from my account. I asked Enterprise to contact me on the price and not once in the 36 days was I contacted as to what was happening, all I had seen was the money taken from my account without my knowledge. I have tried to… Read Full Review

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★★★☆☆

“I've used Enterprise Car Rental in Chatham many times...”

Written on: 15/05/2009

I've used Enterprise Car Rental in Chatham many times and always found the service very good. The weekend specials are very cheap - around £12 per day for a small car (check online - but you have to ask to make sure you're getting the special price).

However, the last time I hired the car ended up with a very small dent in the front wing. I always check the car very thoroughly before hiring (go over it with a fine tooth comb - this is essential!) and have to admit it wasn't there when I… Read Full Review

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★★★★☆

“There are, and have been varying reports about...”

Written on: 13/05/2009 by Davev (1 review written)

There are, and have been varying reports about Enterprise Car Rental. This may depend to a large extent on the particular branch of Enterprise one uses. For my part I went to their Chichester, Hampshire, UK branch and received excellent service. There was a full explanation of all the costs involved and a Corsa was ordered, but at the actual time of picking up the car it had turned into a Toyota Prius and there was no extra cost. The car was clean and proved excellent. It was their automatic… Read Full Review

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☆☆☆☆☆

“Rented car from Enterprise Car Rental in the US. ”

Written on: 11/05/2009

Rented car from Enterprise Car Rental in the US.
Web site stated CDW insurance $11 per day ,would not take booking on site .When picked up car told min price $14.99per day.
Asked to be picked up at 9am arrived at 10am.
My car had been given to someone else. No choice of cars.
Had to wait untill return was cleaned.
Car tatty.
Overall cost higher than Quoted… Read Full Review

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★★★★★

“Very friendly, very reasonably priced service at...”

Written on: 01/05/2009 by malte (2 reviews written)

Very friendly, very reasonably priced service at Enterprise Car Rental. There were no hidden caveats, everything was just as advertised. I was sceptical at first but it was actually that good… Read Full Review

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★★★★★

“Enterprise Car Rental have Professional and friendly...”

Written on: 26/03/2009 by mhumes65 (1 review written)

Enterprise Car Rental have Professional and friendly staff. Everything in order with no problems. Reserved car in Slough and returned to Inverness. Staff at both locations professional and friendly. Car was ready, and everything was as expected. No problems… Read Full Review

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★★★★☆

“Having used four different Enterprise branchs in the...”

Written on: 05/03/2009

Having used four different Enterprise branchs in the UK over the last couple of months I have had no bad experiences. They were all quite happy to pick me up and drop me off.

The cars were always clean and tidy and there were never any unexpected charges at a later date. The deposit was always paid back the day the car was returned.

I always phoned the branch direct to make the booking and found the staff to be very helpful and pleasant. Pick up and drop off was always speedy and efficient… Read Full Review

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☆☆☆☆☆

“Really poor procedure that lost them our business. ...”

Written on: 04/03/2009 by redninja13 (4 reviews written)

Really poor procedure that lost them our business. How can Enterprise expect me to pay to be insured, when I can't even drive the car! Can't complain on their website, without creating an account with them… Read Full Review

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☆☆☆☆☆

“I made a reservation via the net. Within 20mins...”

Written on: 20/01/2009

I made a reservation via the net. Within 20mins someone called to asked if I still wanted the car. I said yes that's why I just booked it. Great booked for 9:30.

The buses were on strike that morning so I called and asked for a pick up. They said they could not guarantee one until between 10:30 and 11:00. So obviously I made my way there on foot.

When I got there I was then informed that I would need 2 proofs of address not more than 3 months old in addition to my full UK drivers licence… Read Full Review

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★★★★★

“When I dropped the car off, they returned me to the...”

Written on: 12/12/2008

When I dropped the car off, they returned me to the garage where my car was being repaired (the other side of town!). They were competitively priced and very helpful and friendly. Our car broke down and had to get a hire car in a rush. We used the Enterprise branch in Nottingham on Meadow lane. The service was great and I would certainly use them again… Read Full Review

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★☆☆☆☆

“Pleasant service when booking the car. I would not...”

Written on: 08/12/2008 by Ardara24 (1 review written)

Pleasant service when booking the car. I would not recommend you rent a one way hire with enterprise car rental. They overcharged me, despite being assured when I dropped off the car at LAX that they would correct the mistake. I emailed both their customer services and the branch manager directly and never received a reply… Read Full Review

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★☆☆☆☆

“I twice drove in to Enterprise at Yeovil to change...”

Written on: 06/11/2008 by Richard Waller (1 review written)

I twice drove in to Enterprise at Yeovil to change over a vehicle and they had no vehicle available. They took £500 for a small dent and after prompting several time Enterprise paid back only £167 on what was probably a £50 repair. I had rented from Enterprise for 4 months and had an agreement with Enterprise at Yeovil that my final month would be free of charge because they had not paid the compensation. I then discover they had taken amounts totalling several hundred pounds from my debit… Read Full Review

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★☆☆☆☆

“I only wish I had read these reviews before. Have the...”

Written on: 23/09/2008 by Spear2 (2 reviews written)

I only wish I had read these reviews before. Have the same story, hired vehicle for a couple of days, on return alleged damage to vehicle (small dents on bonnet). Argued with representative but colleague who checked vehicle prior stated they weren't there and I had signed to say that I had checked vehicle over as un-marked. Had to pay a set damage charge of £50.00. Had decided never to use them again.
I would not recommend hiring a vehicle from this company… Read Full Review

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★☆☆☆☆

“We needed someone to change our tire so we called...”

Written on: 15/09/2008

We needed someone to change our tire so we called enterprise roadside assistance. They dispatched a company in the location where we were currently living and stated they would arrive in approximately 45 minutes. 45 minutes past and the company sent a reminder via their automated service stating that assistance should have arrived, but it had not. I called the company back, and they said it would be another 20 minutes. After 20 minutes, assistance still had not arrived. I called back again… Read Full Review

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