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Written on: 15/08/2010
Nothing wrong with the cars: its the kids behind the counters that makes you feel like a fool for doing business with them.
As a frequent renter: out of the 16x I have rented: not once has a car been ready on time.....and we are talking hours late.....dont assume because you have a reservation for a certain time it means you are getting a car at even an approximately close time.
You call to confirm in the morning: you are told Oh Yes.....no problem
You call a half an hour before: OH YES, no… Read Full Review
Written on: 31/07/2010
We had arranged to hire a seven seater mini MPV from Enterprise when our Australian friends and their two teenage sons came to stay with us this summer.
The car that was prepared for us was a KIA and only just a seven seater. The seats were so badly stained that we were embarassed to take our friends out in it. The car was very hurriedly pressure washed while we were waiting so it was still dripping wet when we inspected the outside and neither the manager or myself noticed a mark on a door… Read Full Review
Written on: 20/07/2010
I have hired cars from Enterprise for a number of years. Booked this OK, was on a canal holiday so got collected and arrived at office. Was asked for Utility Bill - did not have one with me (Yes its burried in the small print under credit card payment thatg you need one - never used to be needed) They would not accept my son taking my Utiliy Bill into our local (to home) office for verification. Waste of time and money. Went to National with D Licence & C Card no trouble - Never Again… Read Full Review
Written on: 13/07/2010 by pidog1960 (1 review written)
My insurers arranged a car via Enterprise while my car was being repaired.
They supplied a Corsa which I was assured was better that I should have. This car stank of fumes, and I got headaches if I drove with the windows shut. I fould that an engine breather pipe was OBVIOUSLY split and this was the cause of the fumes. When I took the car back they swapped it saying "We are not mechanics"! The next car was taken from me by them, they said it needed a brake recall, this was a lie, I checked the… Read Full Review
Written on: 08/07/2010
Go elsewhere. I choose enterprise as they were abit cheaper then the airport car rentals (they are off site)The morning we arrived we were picked up and taken to office. Gave details everything went smoothly until we were told the price which was £80 dearer then online quote!! When we questioned this we were told it was excess insurance. We declined this extra insurance but were told they were not happy for us to take car without it. Although we declined several times it became clear we would… Read Full Review
Written on: 06/07/2010
Was given a hire car through insurance company. Car was slightly worse for wear, and shook quite badly when accelerating (not sure how dangerous this is!)
A couple of days after having it I noticed that it was missing a valid tax disc, phoned up to sort this out and was told that this would be fine and wouldn't cause any problems! A quick call to the DVLA confirmed that this was completely illegal.
The woman repeatedly asked me to drive to pick up the tax disc in the car, even though this was… Read Full Review
Written on: 05/07/2010
I have twice hired from the Wimbledon branch & would have no hesitation in doing do again. The first time my car was upgraded for no extra cost as they did not have the vehicle I had booked available. On both occasions the before/after inspections of the car for damage were carried out in front of me & I was asked if I was happy with their findings before having to sign anything. The staff were happy to go through the cars features with me before I drove it away & I did not feel rushed through… Read Full Review
Written on: 17/06/2010
ENTERPRISE CAR HIRE
My wife hired the car originally. Told they would ring back when car was ready. They didn't. 2 hours later....
The car was clean..ish but hardly any fuel.
We attempted to return the car the day before contract expiry (circa 5.55p.m)-the place completely locked up despite saying they were open until 6p.m. Rather than leave the car there overnight I returned the car the following morning.
I was then treated in the most bizarre patronising manner by a woman young enough… Read Full Review
Written on: 13/06/2010
I was picked up promptly from the airport, the driver was friendly and helpful, i had a brand new ford fiesta with 8000m on the clock, really smooth car, good gear box, 1.2 did the job. When i returned the car it was quick and I was promptly taken back to the airport straight away which was handy as i was in a rush, there was no ques they were all very friendly, the price was excellent compared to the others. top job!!!!!!… Read Full Review
Written on: 13/06/2010
I rented through Enterprise due to proximity of their Glasgow city branch and also was tempted by their 'we'll pick you up slogan'. However, when we tried to take them up on this, they told us that 10.30 am was their busiest time, and the were too busy to come and collect us - so really its 'we'll pick you up as and when we please' might be more accurate.
In the office - one staff member was helpful - the others rude and patronising.
They also require more ID than other renters e.g. license… Read Full Review
Written on: 04/06/2010
Warning!!!!!! Check vehicle thoroughly, take your time, don't expect the rental agent to note anything you don't point out to them. Don't let them distract you whilst appraising the car by telling you how wonderful it is. Trust me they will go over it in finite detail and sting you for the damage. Make sure the vehicle is moved so that you can inspect EVERY side in good light.
I recently had a enterprise vehicle whilst my car was in the bodyshop having a scratch repaired. All normal… Read Full Review
Written on: 28/05/2010
The car we were given broke down within a few miles of collecting it. We then found there is no spare tyre in case of puncture. There is a puncture repair kit that can only be used by AA so you have to wait for an AA repair man to arrive. Really shoddy service. Would never hire from them again… Read Full Review
Written on: 25/05/2010
VERY POOR SERVICE UNHELPFULL STAFF THEY LOST MY NUMBER 3TIMES WHEN FIRST COMING TO PICK ME UP MADE 10 CALLS THROUGH THE DAY THE CAR WAS GIVEN AT LAST WHICH BROKE DOWN NO REPLACEMENT WAS GIVEN UNTIL NEXT DAY VERY POOR CUSTOMER SERVICE TOOK NO BLAME OF FAULTY - THIS WAS GIVEN TO TO ME VIA MY INSURANCE COMPANY BECOUSE MY CAR WAS TAKEN FROM ME AT GUN POINT ENTERPRISE HAD NO SYMPATHY THEY DONT CARE WHATS HAPPENED - DONT RENT FROM ENTERPRISE'HIRE FROM HERTZ CAR RENTAL BETTER SERVICE… Read Full Review
Written on: 23/05/2010 by nednoolde (3 reviews written)
I have hired a more than 10 times from Enterprise in Plymouth and find them the best car hire company that I have used in Plymouth. They pick you up and drop you off, prices are usually cheapest (for 3/4 day hire over weekend) and I have always found the staff very professional and helpful. They always try to help but don't make false promises. I haven't had any problems with the cars I have hired from them. The only thing I don't like about them is that they charge £150 deposit to your… Read Full Review
Written on: 21/05/2010 by arnikefi (2 reviews written)
Enterprise Rent-A-Car -
Walked In off the street to an Enterprise Car Rental Location in Elk River in the Mid-West as my car was in the repair shop and told by Brian that their cheapest rental was $85 a day - KIA Spectra!
Thought that sounded expensive but assumed that was the going rate so eccepted.
After a prolonged rental due to ongoing repair problems with my own vehicle I checked the price on the web and find that the car should be no more than $40 - $45 a day so I call customer… Read Full Review
Written on: 20/05/2010
Agree!Absolute bunch of rip-off merchants. Lesson: check all scrathes from all sides, top to bottom, every inch of the way! Missed to do that being a first time renter. Lo, the first thing they checked upon return was the area below the bumper, area I totally missed out to look. I insisted it was an old scratch but...still billed me huge! Totally ripped off!… Read Full Review
Written on: 17/05/2010
this lot where entrusted with providing car hire after an accident.not my fault.easier to meet elvis than get a car off this lot 5 days.they could not organise a drinking contest in a brewery.when i did get a car it was fine.but what a lot of messing.seen the tv add we will pick you up.(when it suits them)… Read Full Review
Written on: 08/05/2010 by Hunterlaar (1 review written)
Ok, i had only just passed my test, and i needed some transport for a weekend i phoned around various car hire rentals only to find that Enterprise were the only one who rented to drivers who had just passed there driving test (less than a year) my case a few weeks.
After reading many reviews on the company on this site and others and seeing such a poor rating i was worried with using them in case i would be stuck with some hefty bill for god know what at the end of it, but because i had… Read Full Review
Written on: 06/05/2010
What an absolute bunch of complete rip-off merchants. Snide, rude, officious, try to rob your money as a result of 'malicious damage' that was reported three times with no response other than 'take it to a garage if it's that bad'.
DO NOT, I REPEAT, DO NOT!!! THRICE FOR EFFECT! DO NOT!!!!! UNDER ANY CIRCUMSTANCES USE THIS COMPANY! THEY ARE ABSOLUTELY THE BIGGEST BUNCH OF TNUCS ON PLANET EARTH!
AND YOU CAN QUOTE ME ON IT FREELY!!!!!… Read Full Review
Written on: 06/05/2010
They ask for more id than you need to leave or arrive into the country or to open a bank account and even if you used them before you still need to produce it again. You cant return a vehicle from 12pm Saturday until Monday morning, but they charge you to keep it until monday even if you dont want or use it??? They bought out one car one, they should of kept some of there policies. I would never use them again or reccomend!! Do not use these, they are another bog company that has given up on… Read Full Review
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Written by uggias