Rochdale branch the staff were very helpful they went all the way to explain everything about the car we got, what more can I say except keep up the good work

I had a courtesy vehicle provided by Fix Auto who arranged a rental with Enterprise location in Bedfont. Enterprise delivered the vehicle to my address, and I parked in in the garage. The next day, I proceeded to take the vehicle to work, and I had some issues with the vehicle and was concerned with its safety. Issue #1: Rear windscreen was wasn't working, I was unable to clean the window at all. Issue #2: Front Window wipers were leaving streaks on the window during heavy rainfall and the visibility was difficult to see properly. Issue #3: When shifting to 3rd gear from 2nd gear or from 4th gear to 3rd gear, the gearbox was "grinding" causing me to have concerns for my safety. I contacted Enterprise Bedfont and explained the issues and was informed that they didn't have availability for another vehicle and to call around other locations. I called Swindon Enterprise - they didn't have availability. I called Heathrow Enterprise - they didn't have availability. I called 2 other locations, and they were also booked out. I finally called Enterprise Slough and they were able to assist. They provided me a replacement vehicle, however due to the car being brand new, it had no petrol at all in the tank. The vehicle I was originally provided by Enterprise had 3/4 of fuel in the tank and I had filled it up as I was planning on using it, so when the car was returned, it was returned with a FULL tank of gas. I proceeded to fill the tank up on the new vehicle completely costing me £80 as I had intended to be driving to work. The Branch Manager from Bedfont called me to talk about the issues and apologized. He stated that he would reimburse me the fuel for the car and to keep my receipts. I returned the vehicle today to the Bedfont branch and spoke with the branch manager and he has refused to reimburse the 1 1/4 tank of fuel that Enterprise has now gotten for free. I ended up arguing with him and asked him to call his manager. I told him I wasn't leaving until I got my money back - which he promised me over the phone. The branch manager also indicated that the 1st vehicle provided had no problems with it - essentially calling me a liar - which infuriated me even more. I proceeded to call Enterprise Customer services to raise a complaint and I was told by the branch manager who was still being argumentative to move the car as it was blocking his business. I told him that I couldn't legally drive the car as I was on the phone with Enterprise making a complaint. The branch manager ended up calling the Police saying I was causing a commotion within the location, and I was blocking his business with HIS car. He even told the police that I had threatened to spill fuel all over the floor which was untrue. Long story short - I was driven home by the Police as a courtesy and I have not gotten my money back from this location. AVOID AT ALL COSTS

rude staff when questioned about dangerous parking of a van on the footpath, endangering wheelchair or pushchair users.

I had an extremely disappointing experience with Enterprise Car and Van Rental at the Bath Road Slough branch. The staff's attitude was rude, treating customers as if they were doing them a favor. Despite renting vans three times in a week and consistently returning them with more fuel than taken, on the last occasion, they charged me £50 from my deposit for a 3-mile petrol shortage. I had to go back to refuel within half an hour, or face additional charges. It's unacceptable, and I intend to call and inquire, though I anticipate a rude response. I'll also involve my credit card company. The lack of a review link when expressing dissatisfaction is disheartening. It's a shame for a company of their size to treat customers so poorly.

Hi, I would like to express our sincere gratitude to one of your female Agents that served us at Nuremberg Airport around midday on Monday 27.11.23. She was polite and extremely helpful and noticed that my wife was in a mobility scooter. The Agent went out of her way to make our experience as easy and pleasant as possible. Thank you very much. This was the second time in a few months that we had used Enterprise, our last visit was in August at Tampa Airport and we would thoroughly recommend Enterprise Car Rentals. Both vehicles we hired were excellent, in very good condition and the staff were a pleasure to deal with.

Having recently rented a van for the weekend on returning the vehicle the member of staff pointed out areas of damage, 2 chips on the windscreen and an alleged cut in the tyre. Luckily I’d taken pics of chips prior to leaving, and the alleged cut was on the main area of tread and appeared to be from normal use and not a cut. I showed the rep the pics of the windscreen and argued the alleged cut was just through normal use. The rep refunded the £200 deposit and I left. 2 hours later I received a damage report for £2000. This included what I had shown on the pics. The tyre could easily have been there on collection but on inspection was on the part of the tyre on the ground. Without removed all the tyres it would have been impossible to see. What is more concerning is that they had falsely written my signature onto the damage report. This was apparently signed 15 mins after I had purchased a bus ticket to the train station. The signature can clearly be seen to be fake. At the moment the are refusing to engage other than to threaten me with me paying for the alleged damage I was absolutely shocked they had written my signature onto an official document. I would never use this company again, and would warn others of the risks through using them and the tricks they try. I will be reporting them for attempted insurance fraud

My finance company searched the Internet for hire car while mine is 8n for repair. He found one for £217 so I booked it. On collection I was told I needed excess insurance of £25 pet day for the 7 days I need it for. My finance company are now looking into this and raising a complaint as they were paying for the hire due to me being a vulnerable customer. Enterprise pushing customers to take out expensive daily excess insurance cover

Can't provide the car which is booked and promised to be provided. Rubbish service

Hired a van for the weekend. The staff were great, very knowledgeable, friendly, polite. They made me feel welcome, offering me cups of coffee. They kept me well informed about the hire process. I would definitely recommend them to family and friends should they want to hire a vehicle and I will use them again should I need to hire a vehicle again.

This company is out of trust be my guest, if you want to be deceived by them. I rent a car for 2 days in Nuremberg, Germany airport I clearly told a cashier I will return the car back around 16:00 on Saturday 04/03/23 they rent me the car for €153.48 + €250 deposit, including full insurance and mileage. When I return back to uk I get another receipt from them for €230.21 it’s been 6 days and I still didn’t get my deposit back . when I called them, they told me the price I had wasn’t included the insurance after explanation she come up with another idea the extra charges because I return the car at 15:00 I always rent a car on my holidays this is the first time i used Enterprise, the worst experience ever, please be aware of this company. invoices attached you can check.

Only adding a second star because we rented a car successfully and the employee who rented us it was friendly and helpful. Unfortunately a few weeks after we hired the car we received a notice from Enterprise saying we have a traffic violation and they are charging us a £35 'admin fee' for passing the news on, but we would also hear directly from the people issuing the fine. The fine is for £0.00, so the only charge is the admin fee. When we looked into the time and place of the incident we were apparently fined for a parking violation while the car was still in the Enterprise bay 9 minutes after we had agreed to hire (based on their own timings they sent us). At that point we hadn't even driven the car yet and had absolutely not parked separately in the same area. We have tried contacting them but they are stonewalling us saying there is nothing they can do, even though if this charge is real it is them that parked the car illegally in the first place. We have not yet been contacted by any other company for a fine.

Hired a van for the day, Plympton folks were great, No problems and given a 5 star Service thank you girls.

BEWARE of the Enterprise Rental! In Moncks Corner, SC I rented a little Nissan Kicks thru my insurance while my car was being repaired in October from an accident. Insurance approved $30 per day for up to 18 days; but it only took 12 days for the repair for a total of $360. I was asked for my debit card to pay the "taxes", which I assumed to be sales tax. WRONG-they charged my account a little over $133 during the 2-week period I had the rental. I picked up a friend of mine after her rental car was dropped the day after I dropped mine off. She had a Nissan Rouge during the same time period for up to 30 days and her insurance paid $30 per day as well. She was not charged any extra money. Then they strung me along for a few weeks saying they would check into it only to give me the same old story about "taxes". Please don't fall this!

The Company excels at misRepresentation and deserves to be avoided. No where on its website does it detail the swinging insurance that I was only advised of on vehicle collection. I went back and studied teh website after returning the vehicle, it was not even hidden and the video that explains why they have an excess never mentions the figures, or how limited the cover is if you don't take tehir over-priced insurance up-sell. If you don't take their over-priced excess cover, from other reviews on trustpilot and here on review center it does seem that you should expect to be billed £££. It was obvious that when I came to check that van back in they were going to be looking for damage, and even the smallest most trivial chip to the paint might cost mega bucks. their £1750 excess policy is per scratch spotted, not per rental, something emphasized by the rep, but never mentioned on the website. Once I realized it was possible to be billed as much as £10k and still be below the "cover excess" I realised that there was no choice but to cancel a job (not an option) or take their excessively expensive excess cover. Okay, take their excess insurance - but at £35/day it is excessive, it added £70 to a rental that was quoted to me at £140 odd. No where on their website does it state that the supposedly fully comp insurance does not exist - its not even mentioned in the video about the excess amount. If you do not take their cover you could be liable for £10_000,'s. The £1750 excess limit is per scratch etc. Suppose you had a small knock, if the car bodywork got scratched, the Tyre was damaged (not necessary burst, just scuffed), the front light broken along with the wing mirror broken, and the windscreen got cracked you could be charged up to £1750 per item - on the above the limit it could be as much as £8 750.

Expensive rental. They also charged me 2 x €25 admin fees for 2 parking tickets I received. I payed to the authorities €70 straight away. Then Enterprise emailed me with €50 total admin fees, FOR WHAT! Forwarding me some e-mails. What a joke. Avoid this company. There was also a 30 minute wait to collect my car in an un air conditioned hot little building, even though I had pre booked.

I rented a car from Enterprise Paphos airport on 5/10/22. The car had numerous dents and scratches which I photographed + had 114,000Km on clock and was 10 yrs old.. After a couple of days the car developed several faults 1. The tyre pressure alarm came on. 2. the headlight glass was clouded as if it was sand blasted. Worst of all there was shuddering from brake pedal when braking. When I phoned the company expressing my concerns about the safety of the car I was told the car was safe to drive???. Later that day the car was replaced with another with only 100,000km on the clock and fewer dents and scratches and was 8 yrs old. It drove ok for the remainder of the rental period When the car was returned on 12/10/2022, I was informed that there was nothing wrong with the first car and the following reasons given. 1. The tyre pressure warning came on because of the high temperatures experienced in Cyprus( Are they serious!!). 2. The sun 'bleaches' the headlight glass(haha) 3. No explanation was given for the shuddering from brake pedal. The reason for having high milage cars is of course Covid.(Haha). They of course had no opportunity to replace their already old car pre covid. In summary a company to avoid.

Stay away from this unprofessional organisation. They charged me £200 for a very small crack in an old worn out tire with 1.6mm of tread on it (barely legal minimum in the UK) despite their own policy which says all cars must have at least 3mm of tread. As I only travelled 550miles the tyres could not have possibly been accurately checked prior to renting to me. The crack in the tyre (which is quite normal for worn out tyres at the end of its life) appears to have been there for some time - well before my hire. This was a targeted, unscrupulous, penny pinching exercise because I refused their expensive 'tyre and windscreen' insurance with no reasonable grounds. Be aware - be very careful.

Whatever you do try every other van rental company before committing to Enterprise, you get quoted one price but god help you if your just someone wanting to move some furniture. On pick up day they come in for the kill, have you thought about the extra insurance * If you get a chip on the windscreen = £1000 * any scuffs = £1000 * If you have a puncture = £1000 So yes I paid the extra insurance of £30 a day, we hired the va Fri to Monday, I felt totally blackmailed into buying the insurance. You then get pestered into giving a five star review with the salesman saying he is monitored by head office. I said I couldn’t fill the survey in and didn’t. Enterprise advertise on social media and if you complain they say private message with ever detail under the sun. “You’re wasting your time” I’ve been waiting going on 4 weeks with plenty of reminders. Would absolutely not recommend Enterprise to anyone