LateRooms.com Reviews - www.laterooms.com

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“Travel Plaza Hotel Kettering & Laterooms saga”

Written on: 15/10/2015 by MartinW1207 (1 review written)

I had made a booking for a romantic night out at the travel plaza hotel, near desborough Kettering, unfortunately my partner had a miscarriage and lost twins, this was obviously devastating so I tried to cancel, after all a romantic night out was the last thing she'd want under these circumstances, I called Laterooms.com as under consumer law my contract is with them, they said I'd have to cancel with the hotel as it was the hotel who had my money and would be responsible for refunding me, I'd… Read Full Review

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Laterooms.com's Response to MartinW1207's Review

Written on: 14/01/2016

Hi,

Firstly, I'm sorry to know about what happened and for the late response. I can only imagine the upset and stress this has caused you. Please be advised though that on your email confirmation there is a note stating that once the booking was made the contract is now between you and the hotel. Please understand that as much as we would like to cancel the booking without charges we too are bounded by the hotel's cancellation policy. As your booking agent, we did try to ask for a waiver, unfortunately the hotel was strict to their policy and was not able to provide any waiver on this occasion.

I do understand that this is something you didn't ask for, however, the hotel's decision is something we cannot control. I hope despite what happened you and your partner is now okay.

Kind regards,

Samantha

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“Poor Booking from Late Rooms”

Written on: 12/10/2015 by Boxie (1 review written)

I booked through Late Rooms into the Regency Hotel in Bristol & the site crashed me out mid-booking. There's no way I would have booked a room with a shared bathroom, but thanks to the crash, that's exactly what I got. £221 for three nights is excessive for a room with shared facilities. The bathroom itself is very basic and the shower can only be used if you are 3ft tall. Aso, there is no lift and the room is on the top floor. But the bathroom issue is riduculous. … Read Full Review

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Laterooms.com's Response to Boxie's Review

Written on: 14/10/2015

Hi,

I'm sorry to hear about your disappointment about your stay at the hotel with the shared bathroom facilities. Can you please reply here with your booking reference number so I can check on it?

Thank you.

Germilyne

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“old ram coaching inn, ipswich road, norwich”

Written on: 12/10/2015

Warning!!Don't even bother coming here. Stayed here 10/10/15, £60 for room, does not even include breakfast which cost £8. The bed in the room was lumpy and uncomfortable, the lighting in bed and bathroom was very dim, if you are not too agile then it is a task opening heavy door and then up dangerous steps to room.The beer garden looks awful and neglected.Most importantly when you have spent around £160 on room, food and drink you would expect customer service, but members of staff were… Read Full Review

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Laterooms.com's Comment

Written on: 14/10/2015

Hello,

I can appreciate this wasn't a pleasant experience for you and I'm sorry you have to go through all these. If you can reply here with your booking reference number, I can look into it and passed on your comment to the hotel for their discretion.

Cheers,

Germilyne

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“Bed and breakfast stay”

Written on: 06/10/2015

We arrived at our accommodation in the dark and had to show ourselves into our room the front door was open and we went up the stairs where our room was en a d the key in the door.we could ring the owner if there were problems which I did a Cole of times as there were problems with the room.I would not stay here again though the view of the downs was quite nice and the shower and bathroom were good.it was not clean enough and I like to be able to go to reception with sny problems and to ask for… Read Full Review

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Laterooms.com's Comment

Written on: 14/10/2015

Hi there,

I'm sorry to hear about the lack of amenities in the room and the other issues you have encountered, I'd love to passed on your comments to the hotel so they'll be aware this problem and have the chance to make it right for you. Kindly reply here with your booking reference number.

Looking forward to hear from you.

Many thanks,

Germilyne

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“Great place to stay ”

Written on: 05/10/2015 by Jools0000hi (1 review written)

We stayed here 3rd October and would like to say what a great place this was .Parking was easy and safe within the hotel car park .We stayed in a superior room it was very clean ,tidy and warm . The staff were friendly but not in your face.We had a very good nights sleep .The breakfast was included in the room price and was very good .We will stay again next time we are in the area… Read Full Review

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“Staying at Arinza Hotel, Ilford”

Written on: 04/10/2015 by 210O'Sullivan (1 review written)

When we got there, The receptionist was nice and friendly, Got to our room, Key wouldn't work, Fire Escape door left open with broken window beside it. Had room 7, Even though small for one night it did the job an was clean but for a non-smoking hotel you could smell that cigarettes had been smoked in the room. When it came to settling down for the night, Initially quiet then a drone from the air condition unit that was on the roof right above our room and kept coming on all through the… Read Full Review

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Laterooms.com's Comment

Written on: 05/10/2015

Hi,

I'm sorry to know about what happened. If you can reply with your booking reference number so I can have this noted against the hotel's record.

Looking forward to your reply.

Kind regards,

Samantha

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Hantsnothappy's Comment

Written on: 05/10/2015

Hi, The booking reference was 30612335R

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“Winelodge Oulton Broad”

Written on: 28/09/2015 by hilaryturner (1 review written)

Having booked to stay at Winelodge in Oulton Broad, Lowestoft, I arrived to find that Winelodge was closed down and up for sale, on finding a door at the back of the building I found a sign redirecting me to Bar and Canteen, a different establishment but owned by the same company. The rooms were round the back, up a rusty metal fire escape by the bins, all very unsavoury! The security light on the stairs only came on when you were three quarters of the way down the steps, so it was really… Read Full Review

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Laterooms.com's Response to hilaryturner's Review

Written on: 05/10/2015

Hi,

I'm sorry to know about what happened. If you can reply with your booking reference so we can check this for you further.

Kind regards,

Samantha

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Hilaryturner's reply to Laterooms.com's Comment

Written on: 05/10/2015

My booking reference was 30523416R

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“Welcoming and friendly!”

Written on: 22/09/2015 by JulieMichael (1 review written)

After a warm friendly welcome we were shown to a comfortable room, tastefully decorated and clean. Thoughtful additions to the refreshments tray in the room were delightful; a jar of biscuits and wine glasses were available. The included breakfast was well cooked, plentiful and very tasty. The only negative I can think of is that more power points would have been useful. We thoroughly enjoyed our stay and would definitely stay again… Read Full Review

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“The Snooty Fox Nr Looe Cornwall ”

Written on: 13/09/2015

This is the first b&b we have used , in which you have to PAY for the sort of breakfast that is normally included in the price! The "continental breakfast " is a joke , there is no bar , no local eateries , the restaurant facility is only open on Sunday lunchtime , the room was clean , but the walls very thin , and even softly spoken conversation could be heard ,. All in all this establishment is VERY POOR value for money , and we certainly will not be using it again… Read Full Review

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Laterooms.com's Comment

Written on: 05/10/2015

Hi,

I'm sorry to know about the dispappointment you've had with the hotel. If you can reply with your booking referenec, so I can check this for you further.

Kind regards,

Samantha

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“dont return money even when they say they will”

Written on: 11/09/2015 by egmedo (1 review written)

I spoke to one of their advisors somewhere abroad who made a right mess of my booking. Once I realized I called straight away and inform them that this is not what I booked for. after number of calls back and forth they admitted that they did a mistake and that they have modified my booking as originally requested. they said that I have to pay the full bill at the hotel although it was their fault but then upon return I will have to email them the invoice so they can refund me the difference… Read Full Review

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Laterooms.com's Response to egmedo's Review

Written on: 05/10/2015

Hi,

Firstly, I would like to apologise for what happened and for the delay. If you still have not received your refund, then please reply with your booking reference and I will personally check this for you.

Looking forward to your reply.

Kind regards,

Samantha

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“ammonite b&b carfe castle dorset uk”

Written on: 07/09/2015 by ericchris (1 review written)

small friendly ,excellent accommodation,little extras provided eg milk water in fridge.felt like visiting a friend. would recommend highly… Read Full Review

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“Incorrect information provided by laterooms staff”

Written on: 06/09/2015 by SharonBaker (1 review written)

After arriving at the Chumleigh Lodge Hotel, Nether Street, Finchley, London at 19.30om 03/09/15 there was no one on reception, I did eventually find my key in an envelope. The hotel was under renovation, the room was awful and certainly not worth the £75.00 room only charge. I contacted Laterooms and I was informed that due to my circumstances and the fact no-one was at the hotel, the reservation would be cancelled and I would not be charged the late cancellation fee. I was incorrectly… Read Full Review

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Laterooms.com's Response to SharonBaker's Review

Written on: 05/10/2015

Hi,

Firstly, I would like to apologise for what happened and for the delay. If you can reply with your booking reference number so I can check this for you.

Looking forward to your reply.

Samantha

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Sharonbaker's reply to Laterooms.com's Comment

Written on: 05/10/2015

Hi

My Booking Reference Number was: 30256875R.

I look forward to hearing from you soon.

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“spanish holiday”

Written on: 06/09/2015 by Kennyt144 (1 review written)

got a great price through late rooms! had a good time in mallorca… Read Full Review

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“Airport Inn Hotel Gatwick ( Part of Britannia Hotel)”

Written on: 19/08/2015 by Holy001 (1 review written)

On 29/07/15 (under laterooms ) I paid £167 for 3 days plus fees for parking,but there were issues with the rooms on offer, there was no other choice but to find another Hotel to stay, when i asked for refund, i was told that laterooms that i booked through would pay me back (even though it was Airport Inn Gatwick Hotel that charged my card), Laterooms later told me differently, laterooms told me that the amount charged has nothing whatsoever to do with laterooms that I should go back to the… Read Full Review

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“Good facilitator ”

Written on: 12/08/2015

very good facility provided by the hotel. booked through the site wonderful experience with them very helpful customer service good pricing recommend to all… Read Full Review

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“Very good staff ”

Written on: 10/08/2015 by Caleb333 (1 review written)

The room was clean and staff where very friendly and went out of there way to accommodate me Ideal if your looking for a cheap place to stay would come back… Read Full Review

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“Disgusting treatment by LateRooms.com left my sons...”

Written on: 08/08/2015 by 1984Morse (1 review written)

DISGUSTING TREATMENT AND ABSOLUTE LACK OF CARE AND REGARD FOR THEIR CLIENTS LEFT MY SONS STRANDED. 1.THIS WAS BOOKED BY 08:13 GMT. 2.NO ONE ADVISED A PROBLEM WITH THE BOOKING UNTIL AFTER I CALLED TO CHECK AT 12:06 GMT. 3.I THEN WAS MISLED AND LIED TO UNTIL 17:42 GMT. 4."LATE ROOMS" HAVE, IN MY OPINION, SHOWN A COMPLETE LACK OF CARE AND PROFESSIONALISM. WHAT ABOUT DUTY OF CARE GUYS? 5.MY SONS HAVE NOWHERE TO STAY TONIGHT AND MAYBE FOR THE WHOLE WEEK AND ARE "SLEEPING ROUGH" THANKS TO "LATE… Read Full Review

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Laterooms.com's Comment

Written on: 22/08/2015

Hi!

I'm sorry to hear your disappointment with the service you received from one of our Customer Care Advisors. I can understand the frustration you've felt for the circumstances of your sons and for being away from them and unable to smooth things up for them. Please know that each of the hotels we advertise adds and updates all their details online including but not limited to their rates and room allocations. We regret that having your booking confirmed based on the availability advertised by the hotel on your requested period and for us passing the details of the reservation on to the hotel, they're still unable to honour your booking and didn't help to relocate your sons. I apologize for the inconvenience caused and I do hope that despite of the initial hassle, your sons were able to find alternative accommodation for the entire duration of their stay in Ibiza.

Germilyne

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“Never Again!!!!”

Written on: 06/08/2015 by A.Flavius (1 review written)

Booked a hotel for my family to happen 8/8/15. Yesterday called to cancel as change of plans spoke to someone who informed me that the system was down took details and would call that day....nothing. called this morning to hear same rubbish was asked to hold while he go through to hotel which I feel was a lie came straight back saying he can't get through n gave me number to call knowing full well hotel would not cancel. Called hotel git through straight away but they couldn't as I expected… Read Full Review

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Laterooms.com's Response to A.Flavius's Review

Written on: 19/08/2015

Hi,

I'm sorry to know about what happened. I believe you called us last 04th or 05th of August. We were having intermittent system issues that day due to the upgrade we are having. I'm sorry to know that the agents that handled your call was not able to call you back. If you can reply with your booking reference so I can check this further.

Samantha

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“Trip to Yorkshire”

Written on: 05/08/2015 by 62Silva (1 review written)

I used LateRooms.com for the very first time to book 3 seperate places to stay in Yorkshire in July and was very impressed with the website and more importantly, the 3 different types of accommodation. The first night, 14 July, was enjoyed at the lovely Red Lion Hotel and Manor House in By the Bridge Burnsall, Skipton. The food was superb and the double en-suite room, comfortable. We then stayed in York at the Newington Hotel on 15 July. Room was very nice, although located up in the attic, so… Read Full Review

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“The groves,Knaresborough”

Written on: 28/07/2015 by Laci218 (1 review written)

just had a weekend stay ,found Knaresborough to be lovely.cant say the same about the groves where we stayed.landlady was very unsociable,our room/bathroom needed a good clean,towels not changed every day,no shower gel etc in bathroom,television didn't work.breakfast poor.wouldnt stay there again… Read Full Review

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Laterooms.com's Comment

Written on: 31/07/2015

Hi,

I'm sorry to know about the experienced you've had with the hotel. If you can reply with your booking reference, so that I can check this for you further.

Looking forward to your reply.

Kind regards,

Samantha

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