LateRooms.com Reviews - www.laterooms.com

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“NO ROOM AT THE INN ”

Written on: 25/03/2011

NO ROOM AT THE INN

Having booked a late deal on Thursday night we were all set to get off very early in the morning on Friday. I decided before we left to check my emails only to find the hotel had emailed me to inform the room I had booked was not available and the hotel was full. Thanks to laterooms and hotel I could have ended up travelling to the lake district with no hotel to say in. Both parties blamed each other and the service from late rooms was very poor and no gesture of goodwill… Read Full Review

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Guest's Comment

Written on: 07/07/2011

i see what you are trying to say but i as a late rooms user knows that it does not have all the information it needs to inform the hotel or person who is booking the room weather it is avalable, so to be honist dont blame to hotel because the get insuffictiant data from late rooms to say that you have booked a room, so the plas derwen were only doing thier job on informing you that there was no room avalabilities, so realy you should be thanking the plas derwen for informing you on this

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“The confirmation is meaningless, the hotel was not...”

Written on: 23/02/2011

The confirmation is meaningless, the hotel was not aware we had booked. Late rooms staff do not understand customer service and prefer to argue with you rather than deal with a complaint. Your complaint is ignored and there is no follow up.
Until they change their manner I suggest you use their site to find a hotel and book directly… Read Full Review

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Steveacer's Comment

Written on: 01/03/2011

Read the terms and conditions of the booking next time. You will clearly see that it is up to the hotel to accept the booking, laterooms are liable for the hotel not accepting the booking, the hotel is. It is upto the hotel to update their availability at all times.
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<br/>The public is so quick to blame laterooms when it isnt them its the hotel, and half the time when the customer says laterooms dont deal with the complaint you can be certain that the guest hasnt actually made a complaint the hotel themselves.

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“THIS COMPANY IS DREADFUL - YOU CANNOT RELY ON THEIR...”

Written on: 16/02/2011

THIS COMPANY IS DREADFUL - YOU CANNOT RELY ON THEIR "BOOKINGS" AND THEY DO NOT FOLLOW UP ON COMPLAINTS - WE HAD NO ROOM IN SPITE OF AN "EMAIL CONFIRMATION" -AVOID THEM AS MUCH AS YOU CAN AND JUST DO THE DEAL DIRECT WITH THE HOTEL ALSO CHECK REVIEWS ON THE HOTEL FIRST… Read Full Review

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Steveacer's Comment

Written on: 01/03/2011

Yet another person who has failed to rean the terms and conditions ... you will clearly see it is up to the hotel to accept the booking they are liable.
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<br/>http://www.laterooms.com/en/static/TermsOfUse.mvc.
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<br/>Laterooms clearly states reviews on properties, it is up to the public to read them, hence the whole reason they are there

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Guest's Comment

Written on: 26/05/2011

Do not stay at the beverley arms. It is dated smells of fags and chinese and is generally of very poor quality. A law should not allow late rooms to advertise like this whatever they say jane mcbride

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“What a great place to unwind and do a bit of...”

Written on: 08/02/2011 by michael kinnaird (1 review written)

What a great place to unwind and do a bit of sightseeing.We had a 3 day break at the Halfway house Wadebidge Cornwall booked through late rooms.The pub the room and the breakfast were first class.The owner and his wife friendly and helpful but not intrusive.Though you had a direct private entrance to your room from the guest car park you could also access the pub/restaurant through another door in your room so no need to go outside for your evening meal/night out which was useful..A word on the… Read Full Review

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“My husband and I booked a 5 night stay at the...”

Written on: 31/12/2010 by krugermaria (1 review written)

My husband and I booked a 5 night stay at the Commercial Hotel in Wishaw. The rooms were very clean, great value for money, staff were very friendly. Good food. The heating wasn't working properly and the General Manager got it sorted for us that morning. We loved this hotel for the close proximity to family. Would definately book into this hotel again… Read Full Review

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“i stayed at the ruthland hotel sheffield the room was...”

Written on: 22/12/2010

i stayed at the ruthland hotel sheffield the room was nice and service was great the young lady called toni doing brekfast was a star so friendly and very welcomming and thanks for the tips were too go excellent service tonis a credit to your hotel… Read Full Review

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“BEWARE: Laterooms do not always include a bad review...”

Written on: 21/12/2010

BEWARE: Laterooms do not always include a bad review in their Reviews of places.
Although I have used these before with no problems, I have had a horrible experience this time. We booked accomodation for 2 nights at 10pm the night before at the Moness Country Club in Abergaveny, Scotland. When we got there there was mud everywhere with ongoing building work, which had not been described in the review. The rooms were cold and no heating available. We expressed our unhappiness and were… Read Full Review

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“pretty nice website. good offers and deals. ”

Written on: 14/12/2010 by mhedeza (1 review written)

pretty nice website. good offers and deals.
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“Good website to navigate through, good search facality...”

Written on: 05/12/2010 by nottinghamfella (41 reviews written)

Good website to navigate through, good search facality to look for your required hotel or location. Cheap prices. Easy to cancel reservations via the internet but cancelling by telephone can involve a lengthy phone call.

Good Points: Good website to navigate, reasonable prices, good reviews with pictures, Quidco commission available.

Bad points: cancelling by telephone can involve a lengthy phone call. Watch out for hotel cancellation policy when you make your reservation… Read Full Review

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“Hotel Roma in Sliema, Malta should not have 3 stars...”

Written on: 30/11/2010

Hotel Roma in Sliema, Malta should not have 3 stars Although the room was spacious the bathgroom was small and had a shower with a plastic curtain around! Breakfast was dull - two types of cereal and cheese,ham and bread. The plug for the kettle was broken and no tea, coffee or milk was provided. The balcony had a nice sea view but was right over a busy road, so noisy. There was an ominous looking crack in the balcony wall. The cold water stopped two evenings running so you could not even flush… Read Full Review

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“my wife and i stayed for two nights atWELLINGTON INN...”

Written on: 26/11/2010 by whickham wandererbmwfalcon (1 review written)

my wife and i stayed for two nights atWELLINGTON INN DARLEY YORKSHIRE ON24and25 november 2010.we found the service ,food qality ,cleanliness all to be 1st class.booking via late rooms was painless.thank you… Read Full Review

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“"Lovely place to stay" ”

Written on: 30/10/2010 by jullia (1 review written)

"Lovely place to stay"
We stayed here earlier in the summer for a short break, it's a very good base if you want to explore Lockerbie and surrounding area.
Our room was delightful, tastefully decorated and equipped with everything we needed.
We had an immensely warm welcome and the great hospitality continued throughout our short stay.
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“The owners are friendly and serve a great breakfast in...”

Written on: 17/10/2010 by agata1974 (1 review written)

The owners are friendly and serve a great breakfast in the morning. All in all, it was a very enjoyable stay.
The room was very spacious and the bed comfortable
If you are looking for something nice in the area, I would definately reccomend.
I highly recommend the Crown hotel for those who need a place to stay in the Lockerbie area. I had a very positive experience and look forward to staying at Crown hotel again should the need arise… Read Full Review

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“THIS COMPANY IS DREADFUL - YOU CANNOT RELY ON THEIR...”

Written on: 28/09/2010

THIS COMPANY IS DREADFUL - YOU CANNOT RELY ON THEIR "BOOKINGS" AND THEY DO NOT FOLLOW UP ON COMPLAINS - TWICE I HAVE HAD NO ROOM IN SPITE OF AN "EMAIL CONFIRMATION" - JUST DO THE DEAL DIRECT WITH THE HOTEL… Read Full Review

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“Excellent Hotel ideally situated if your on a course...”

Written on: 26/09/2010

Excellent Hotel ideally situated if your on a course in Sophia Gardens as its just around the corner. Great breakfast, lovely clean rooms, friendly and helpfull staff. Excellent value for money. About 10-15minute walk from the station but taxi was about £4. Would reccommend to anyone looking for excellent value for money hotel… Read Full Review

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“We used Laterooms.com to book two nights at The Tom...”

Written on: 30/08/2010

We used Laterooms.com to book two nights at The Tom Mogg Hotel near Bridgewater. When we arrived, we were told that there were no vacancies and that Laterooms.com were "always doing this."
Contacting Laterooms.com revealed that it was "not our problem." They are just the middle men and any contract would be between ourselves and the hotel. Since the hotel knew nothing of our booking there was no contract with them either.
So what do Laterooms.com actually do? They might put you in… Read Full Review

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“After a long drive our stay at Lynebank House Hotel,...”

Written on: 24/08/2010 by sulzer (1 review written)

After a long drive our stay at Lynebank House Hotel, Carlisle was wonderful staff very friendly abd helpful. The room was very comfortable and exceptionally clean. The breakfast was superb and very filling. I would recommend any one visiting this area to stay in this hotel… Read Full Review

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“Booked a stay through LateRooms last month which...”

Written on: 07/08/2010

Booked a stay through LateRooms last month which didn't go according to plan as they never sent our booking through to the hotel.

I complained to LateRooms on the day I returned and since then I have waited nearly a month for a response, and I am yet to receive one. I have re-contacted them but still nothing.

Seems they are more than happy to take your money from you, but as soon as you complain they aren't interested… Read Full Review

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“I made a hotel booking with laterooms.com and received...”

Written on: 05/08/2010 by jhms (2 reviews written)

I made a hotel booking with laterooms.com and received confirmation on the booking web page and, a few minutes later, by email.
About 10 minutes later the hotel manager phoned and said he had no rooms - laterooms.com usually checks with the hotel before confirming a booking, but didn't this time, and he was phoning me because he couldn't get through to laterooms.com.
So, I phoned laterooms.com and after a long wait got through to one of their agents. I explained what had happened. He seemed… Read Full Review

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“the whtehouse hotel whitby gave us anexcellent...”

Written on: 22/07/2010 by pollyrogers (1 review written)

the whtehouse hotel whitby gave us anexcellent wellcome - all the staff were friendly - we will go back again

graham rogers… Read Full Review

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Jhms's Response to pollyrogers's Review

Written on: 05/08/2010

I found this review not helpful because... it is about the hotel, not about LateRooms.com

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