LateRooms.com Reviews - www.laterooms.com

★★★★☆
4.4 / 5
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★☆☆☆☆

“Complaint ignored ”

Written on: 23/11/2012 by Iceycold (1 review written)

I have used laterooms many times before without problems however on my last stay I contacted the hotel to let them no I was going to be a little late they had no record of my booking from laterooms and they ad no beds left however the hotel put me up on a floor bed which I really appreciated. I contacted laterooms when I got back to complain about the poor communication I was told it would be investigated no one from late rooms as got back to me with answers I am far from impressed with the low… Read Full Review

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★★★★★

“Very Good Service”

Written on: 23/11/2012 by BubalueYve (1 review written)

We use laterooms as lot as it is a very easy, convienient way to book accomodation, and have had no problems with bookings on arrival. I don't think the savings are as good as they use to be as it is now such a popular site, but the convienience makes up for this… Read Full Review

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★★★★☆

“Happy with LateRooms.com”

Written on: 23/11/2012 by MKGould (1 review written)

I've been using LateRooms.com for quite a while now and I am very happy with it. This is the only site I use when booking accommodation. The search options are good and I like the fact that there's a 'pets allowed' option available. The customer service is excellent. I was once overcharged by a B&B and so I complaint to LateRooms. They responded very quickly and got me a refund within a few days. The only thing I don't like is the fact that some of the bookings cannot be cancelled online… Read Full Review

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★★★★☆

“Soos Voows”

Written on: 23/11/2012

Booking straightforward and variety of hotels available is wide - impressed so far… Read Full Review

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★★★★★

“Always what I need when travelling”

Written on: 23/11/2012 by Justintime4t (1 review written)

I have been using laterooms for 4 years, with a mixture of work and pleasure, UK and Europe. I have probably used laterooms over 100 times during this period. It's very easy, very simple and with the clear deals/cancellation policy you know what you are getting. The filters are great, (ie gym, free wifi etc) I have never had a problem with either laterooms or the hotels that they use. Ocassionally I have used other booking companies if travelling late or in areas of poor coverage (outside… Read Full Review

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★★★★★

“Hotel review options very limited”

Written on: 23/11/2012 by realtelford (1 review written)

I like booking through this site but their review process is very limited. For example, "would you book this hotel again, Yes or No", is over simplistic. A 'maybe' would be a good extra option. Also there is no option to state whether all advertised facilities were available. For example some hotels do not always keep their restaurant, swimming pool, or even tea making facilities available all year. I like the search function and the good choice of hotels across Europe. I do not like the over… Read Full Review

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★★★☆☆

“In The Past I've Used Late Rooms Quite A lot...”

Written on: 23/11/2012 by gobuddygo (1 review written)

But recently discovered Booking.com and '02 Priorities' and they seem to be cheaper and have a more realistic room prices tariff than Late Rooms. London hotels especially aren't cheap and there is little saving - if any - to be had from booking via the hotel's own websites. What's most annoying is are the hotels who insist on a two night stay or more in order to secure the advertised room rate - Hiked up at weekends. If Late Rooms want to remain my first booking choice company - Then that is… Read Full Review

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★★★★★

“Never any problems - first class”

Written on: 23/11/2012 by c-cofi (1 review written)

Never any problems with reservations when I arrive at the hotel. Many of the hotels do not require advance payment so I can book several weeks in advance and use my credit card as guarantee. Laterooms rates are usually very competitive in comparison to other websites. The booking process is easy and straightforward. Laterooms also features on Quidco, so get cashback on bookings. Never used phone booking system - I always book on line. … Read Full Review

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★★★★☆

“great, first place to search”

Written on: 23/11/2012

I always look here first for accommodation and to date it has never failed to find me a bed for the night at the right price. I have also phoned to book rooms when am very late at booking and the staff at laterooms are fab. I've only had one issue and that was i didn't know the location of where i was staying or have access to a map so i was totally dependent on the adviser using a postcode. Of course 5 miles doesn't seem far but it is 1hr across a busy city. I can only ask that maybe the… Read Full Review

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★★★★★

“I especially appreciate the ability to store my...”

Written on: 23/11/2012 by LOL2 (1 review written)

I especially appreciate the ability to store my information in my account, and find my bookings all in one place. I use LR a lot for work and it's particularly good when I'm going somewhere for the first time and don't have a particular hotel already in mind. … Read Full Review

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★★★★☆

“Always good prices ”

Written on: 23/11/2012 by Tubz (1 review written)

Used laterooms majority of the time as it always has had the same or cheaper priced hotels when comparing prices online and you also get access to any promotions on at various hotels. One unbeatable site booking.com has flash deals if laterooms had access or took part in this promotion somehow it would be the best by far… Read Full Review

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★★☆☆☆

“Disappointing service - rude people - premium line contact”

Written on: 23/11/2012 by Fidus (1 review written)

Used late rooms a lot and recently had bronchitis and was disappointed with level of service when needing to cancel bookings The "savings" are usually fantasy too. Don't plan to use again… Read Full Review

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Laterooms.com's Response to Fidus's Review

Written on: 23/11/2012

Hi, really sorry to hear about this, especially as you say you've been a loyal customer in the past. We obviously take matters regarding customer service very seriously, so if you get chance and if you haven't already would you be prepared to send some more details of your negative experience to hello@laterooms.com? This way we can have a chance to learn and correct some issues and areas where you haven't been fully satisfied with our service. Thanks again for letting us know in the meantime. (Adam)

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★★★★★

“value for me”

Written on: 23/11/2012

Have used Late Rooms a number of times, and find navigating from "start" point through to where we want to stay very easy. Have not had any problems finding out sufficient info before booking. Always mention to family / friends that is how we found accomodation… Read Full Review

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★★★★★

“Late Rooms are BRILL!!!”

Written on: 23/11/2012

It is so easy to book and hassle free its great you dont have to pay upfront. It is so easy to change or even cancell a booking and Late Rooms are always my first choice. To be honest there is nothing I can find fault with and they make it so easy… Read Full Review

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★★★★☆

“Regular port of call”

Written on: 23/11/2012 by Tim404 (1 review written)

working around the country it is good to have access to a variety of levels of accommodation in or around where the work is to be.Straightforward booking system and always seems well liked by the actual 'providers' of the accommodation. I have been using them now for in excess of three years and not had any problems. … Read Full Review

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★★★★★

“QUITE SIMPLY .... THE BEST!”

Written on: 23/11/2012 by timwil (2 reviews written)

I have used Laterooms for many years. Their website is so very easy to use and provides all the information about a hotel that you could possibly need. Laterooms also attach the hotel's cancellation policy to each room category. This means that there is absolutely no confusion about when the booking is payable. If you need a hotel don't hesitate in using Laterooms.com… Read Full Review

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★★★★★

“Fantastic”

Written on: 23/11/2012 by DaveCerqua (1 review written)

I do all my business bookings on-line through LateRooms.com and over the 5 or so years to-date I have never been let down. The service I have received has been second to none and I completely trust (and certainly read) all of the customer reviews before finally making my choice of places to stay. Although I accept that my main travel arrangements are business trips, I would certainly recommend LateRooms.com for my personal leisure stays - but I'm afraid I have no say in that as "my… Read Full Review

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★★★☆☆

“not totally reliable”

Written on: 23/11/2012 by stephenklek (1 review written)

I agree with most of the good comments others make about using Late Rooms; my only gripe is the odd occasion when my booking is taken and I arrive to find the hotel is full; or in one case when booking a room for a wedding some time in advance, the hotel didn't let me know until a short time before the arrival date that they couldn't fulfill it… Read Full Review

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★★★★★

“Booking with Late Rooms”

Written on: 23/11/2012 by philmfg (1 review written)

Laterooms has become my default booking portal as I need decent, well priced hotels , sometimes getting away from big brands and finding nice food and accommodation. It's very intuitive to book , links to hotels are great , clearly priced and plenty of choice. I've not had a single problem with booking . The only part that feels strange is after you have made your booking and have the option to print confirmation. It feels like they finished developing after that as there are no options other… Read Full Review

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★★★★★

“Valueable booking tool”

Written on: 23/11/2012

I started using Late Rooms 12 months ago and have found the facility to be first rate. they are able to offer great rates at a range of different hotels to suit my budget. I had alway used the direct hotel method but now think twice since discovering Late Rooms… Read Full Review

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