LateRooms.com Reviews - www.laterooms.com

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“booking”

Written on: 05/03/2013 by laneyjoy (1 review written)

my booking experience with Late rooms, was that I recieved very good customer service, I have used Late rooms before and was very happy, they were able to give me the booking that I wanted, at the time I wanted and also were clear and quick, I will certainly use Late rooms again and recommend Late rooms to my friends, the accommodation that I have booked which I have previously stayed at, is basic, clean, everything you need, and excellant value… Read Full Review

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“'Hotel details are clear and booking is easily done”

Written on: 05/03/2013 by Bedan (1 review written)

'Hotel details are clear and booking is easily done… Read Full Review

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“Cancellation Policy needs to be more prominently displayed”

Written on: 05/03/2013

I had just booked a three-night stay at the Copthorne Hotel in Sheffield for the Y-Prog Festival over the course of the weekend of 15th-17th March. Today I learned that the festival had been cancelled due to lack of advance ticket sales. Unfortunately my booking is non-refundable and non-tranferrable. While this was mentioned somewhere in the lengthy verbage of the cancellation policy, this was not highlighted. The overwhelming majority of bookings I have made through Laterooms are either… Read Full Review

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Laterooms.com's Comment

Written on: 06/03/2013


Hey,

Thanks a lot for taking the time to leave this review and give us your feedback. I am sorry to hear that you had issues and that your festival has been cancelled.

All our hotels set their own cancellation policy and it should be marked on the their page on our site along with if the room is advance payment or not.

I realise this doesn't help ease your frustration but if you do have any more feedback or would like to get in touch further, please email us at hello@laterooms.com.

Kind regards,

Rich

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“Pleasant welcome and a complimentary upgrade. ”

Written on: 05/03/2013

The room had a lovely view of the downs and grounds and seemed to have been recently painted. The concierge gave us a thorough run through the room facilities. A great break - and the pub down the road is good too although the Camellia Restaurant was also very pleasant… Read Full Review

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“Smooth as silk”

Written on: 05/03/2013 by Dickmac (1 review written)

Very easy, great choice and the assurance of dealing with a known brand… Read Full Review

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“Good Overall Rating”

Written on: 05/03/2013 by libretr (1 review written)

Having booked nearly all my hotels through Late rooms, I find the website informative, accurate and varied choices of accomodation to choose from. I only use this site for business at the moment but would use for weekend bookings for family visits. It is very easy to navigate your way around the site and payment is taken promptly, unless I've missed the options, I don't seem to find too many hotels with the option of bed & breakfast as mainly room only, much prefer B&B option… Read Full Review

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“i think late rooms are great booked loads of times...”

Written on: 05/03/2013

i think late rooms are great booked loads of times through them,would recommend anyone looking for a hotel to look here first… Read Full Review

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“easy to use,”

Written on: 05/03/2013

simple to understand and use,plenty of choice and all options explored.Hotels have been excellent and will not hesitate to recommend it to all my friends....already have infact and my daughter is using one of my choices later in the year. Enjoy the e-mail updates and ideas for future hotel breaks… Read Full Review

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“No marks for Geography”

Written on: 05/03/2013

I specifically wanted a hotel in Lewes as close to the centre as possible. I arranged the hotels in order of distance from my location. I was alarmed to discover that the Newmarket Inn was given as closest to my location and allegedly 0.1 mile from Lewes. In fact it is several miles outside Lewes on a main trunk road while both the Crown Inn and White Hart Hotel, which are both in the High Street of Lewes were given as being over 1 mile from my location. As location is the MAIN factor when I… Read Full Review

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Laterooms.com's Comment

Written on: 06/03/2013

Hey,

Thanks a lot for taking the time to leave this review and give us your feedback. I am sorry to hear that the location of this hotel wasn't as you'd expected / or had seen on our site.

I will pass on this feedback now to our hotels team and make sure this is corrected.

If you have any more feedback or would like to get in touch further, please email us at hello@laterooms.com.

Kind regards,

Rich

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“TOTALLY DISGRACEFUL”

Written on: 05/03/2013 by HAWORTH (1 review written)

I BOOKED 4 NIGHTS AT THIS PLACE AND ONLY ONCE AND NO MORE, I DECIDED TO BOOK HERE AS THE PRICE WAS OK AND PICTURES, DESCRIPTION..ETC SOUNDED FINE. BECAUSE I HAVE TO GO TO MORECAMBE QUAITE OFTEN FROM KNOW I WOULD HAVE LIKED TO GET A DECENT ACCOMODATION FOR REGULAR VISITS TO THIS AREA, BEDROOM ABSOLUTLY HORRIBLE, IT WAS LIKE AN OLD AND DIRTY BOX,NO BREADFAST AT ALL AT 7.30 IN THE MORNING, EVEN NO POSSIBILITY TO GET WARM MILK,,,,,,, TO BE HONEST, DO NOT WAIST YOUR MONEY OUT IN SUCH AS MISERABLE… Read Full Review

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Laterooms.com's Response to HAWORTH's Review

Written on: 06/03/2013

Hey,


Thanks a lot for taking the time to leave this review and give us your feedback. I am sorry to hear that you had issues with the hotel you were staying in - we have noted this feedback and will investigate the hotel in question.

Hopefully you found our site quick and easy to use but
If you have any more feedback or would like to get in touch further, please email us at hello@laterooms.com.

Kind regards,

Rich

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“Finding Hotels”

Written on: 05/03/2013

You know how it is, dates aren't firmed up until the last moment; out & back in a day isn't feasible. Used Laterooms to identify options & had 4 choices. Reviews meant 2 were suitable & the 1 chosen was exactly as described - and what I wanted. I couldn't ask for more!… Read Full Review

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“request for a review”

Written on: 05/03/2013

as far as I can recall, I did not experience any problems with this booking it seemed straightforward and my reqirements were met… Read Full Review

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“Booking with Late Rooms”

Written on: 05/03/2013 by Jasperselwyn (3 reviews written)

Booking is very easy. You can sort hotel lists by several criteria, and there is plenty of information about each place. If you log in you do not have to enter address or credit card details to make the booking. They always ask you for a review after every stay, so there should be plenty to look at (though sometimes there are not). I find reviews very helpful in deciding whether to stay somewhere, and being aweare of any problems… Read Full Review

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“awkward”

Written on: 05/03/2013 by jimmythesaint (1 review written)

easy to book. impossible to make a cancelation. when enquired (giving 4 days notice) i was informed they would cancel it but id still have to pay the full amount. never recommeding to anyone… Read Full Review

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Laterooms.com's Response to jimmythesaint's Review

Written on: 06/03/2013

Hey,

Thanks a lot for taking the time to leave this review and give us your feedback. I am sorry to hear that you had issues trying to cancel your booking.

Hotels do set their own cancellation policies and we would always advise checking these before you book.

I realise this doesn't really help you at the moment but If you do have any more feedback or would like to get in touch further, please email us at hello@laterooms.com.

Kind regards,

Rich

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“Business Traveller”

Written on: 05/03/2013 by bill.siviter (1 review written)

The site is easy to navigate, with maps of the locations as well as a list of hotels available if required. Prices are good, and the booking process systematic. The site is useful for both business travellers like myself, or for people wishing to find a short break or holiday location. One drawback is that the map locations sometimes disappear as prices, and you have to press the back button and start again… Read Full Review

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“Fairly straight forward and simple booking process...”

Written on: 05/03/2013

Fairly straight forward and simple booking process though confused that Laterooms took the payment on booking after stating they wouldn't. When I queried this with Laterooms and the hotel, the hotel agreed that the room was paid for, though Laterooms replied to advise they hadn't taken a payment, and I would have to settle the bill at the hotel… Read Full Review

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“Great way to book a room!”

Written on: 05/03/2013 by TheAnalyser (1 review written)

Only ever used this website the once and was impressed with how easy and quick it was for the whole process. I would recomend them to anyone!… Read Full Review

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“booking a hotel”

Written on: 05/03/2013 by Steph.M (1 review written)

when looking to book a hotel in the area I'm looking for I've found the most easiest site to use is late rooms .com. They seem to have a better understanding of what your needs are and what type of hotel your looking for. I have used their site on many occasions and never had any problems. The only problems I've had are with the some of the Hotels I've stayed at, which I've given my review for on their site and taken it up with them. I would properly like to know about the hotel and if parking… Read Full Review

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“Good service”

Written on: 05/03/2013

Recently I was booking a hotel in Glasgow for my colleagues. Late room booking system is good and their customer service is good as well. They changed my typo mistake very quick. Room rate is reasonable… Read Full Review

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“booking”

Written on: 05/03/2013

very easy very helpful and pleasant customer adviser… Read Full Review

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