LateRooms.com Reviews - www.laterooms.com

★★★★☆
4.4 / 5
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“Late Rooms.com”

Written on: 03/03/2013

Used laterooms.com to book a hotel in Wakefield when I had no success on other sites. Process was straight forward and I received immediate confirmation on the site and by email. Very happy with the process and would use again… Read Full Review

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“horrendous ”

Written on: 03/03/2013 by ophelia1 (1 review written)

I checked into this hotel, to find that there was an error on the system where we had been booked in for two nights instead of one. The man on the reception desk tried to charge us for both nights until my husband found the email which laterooms had sent confirming one night. He then insisted that instead of the rate of £64.00 per night which late rooms had quoted he in fact charged us £74.99 which he never gave myself or my husband a receipt of this payment either! After we checked in at… Read Full Review

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Laterooms.com's Response to ophelia1's Review

Written on: 04/03/2013

Hey.

I'm really sorry to hear of the issues you experienced with your booking and this hotel.

Please can you email us your details, booking reference number and details of the hotel to hello@laterooms.com - so that we can investigate what happened?



Kind regards,

Rich


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“The hotel was lovely couldnt fault anything with it...”

Written on: 03/03/2013 by Alisha123 (1 review written)

The hotel was lovely couldnt fault anything with it was probs one of th nocest hotels we have stayed in however when we got there the lady behind the desk told me i had already paid i asked her if it had gone out this week because i had withdrawn all my money and had the cash to pay she said no when i got home on th monday i checked my bank it was fine then on the weds i went to the bank and i was 340 overdrawn i couldnt pay my phone bill, car insurance or my finance i then ran my phone bill up… Read Full Review

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Laterooms.com's Response to Alisha123's Review

Written on: 04/03/2013

Hey.

I'm really sorry to hear of the issues you experienced with your booking. When rooms are advance payment they are clearly marked on the site but if you could please email us your details and your booking reference number to hello@laterooms.com, we'll investigate what happened.

Kind regards,

Rich

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“why i dislike your site”

Written on: 03/03/2013 by pinchyinch (1 review written)

When I search to stay in a town for two nights it lists prices, then i click and it offers me accomidation with a 3 night minimum stay, this seams to become a bigger problem on your site, as prices are not real and you can not make bookings, i like serviced appartments and prefer other sites who do not do this as you do, a shame. Paul… Read Full Review

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“Dead Easy!”

Written on: 03/03/2013 by Pheat (1 review written)

I wanted somewhere in a hurry and needed to book without hassle on a site that a chimp could master. Laterooms was a doddle to use, it didn't mess me about and the booking was completed in nothing flat! What's not to like?… Read Full Review

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“problem checking booking with customer advisor on...”

Written on: 03/03/2013

I was booking on line but when I finally clicked to complete the booking it just buffered and I was not sure if the booking had gone through as I had completed all my bank details. I called Late Rooms.com to ask if the booking had been made and the chap on the phone couldn't tell me if it had but he just seemed to keep me on the phone asking me questions, eg had I entered all my bank details. I asked again if the booking had been made and he told me he would have to contact the hotel direct to… Read Full Review

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Laterooms.com's Comment

Written on: 04/03/2013

Hey.

I'm really sorry to hear of the issues you experienced while trying to make a booking. Please email us your details so that we can investigate what happened and why you weren't called back.

Hopefully we can get to the bottom of things for you and turn a bad experience into a good one.

Kind regards,

Rich

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“Late Rooms is to be avoided in future”

Written on: 03/03/2013 by disgruntledofsouthampton (1 review written)

I used to be OK with using late rooms because they just did what they are supposed to. Booked you are room, sent an email and that was it. Now even before I have stayed in the hotel, I have been pestered 3 times to write a review. The booking process was OK but until I know how the hotel stands up I can't leave a review. If the hotel turns out to be carp then no matter how the booking process was does not matter a toss - the experience would have been bad. Fortunately there are other room… Read Full Review

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“What is all the fuss about?”

Written on: 03/03/2013 by AdrianEagle (2 reviews written)

The booking experience was no worse or better than any other on-line booking service I have used. What I don't appreciate is being asked to do surveys just to satisfy the ego of the Company through ho I booked! My opinion of the quality of the accommodation and service experienced is what is important to me… Read Full Review

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“Rugby Weekend in Edinburgh.”

Written on: 03/03/2013

Just managed to secure tickets for Scotland V Wales, next hurdle was somewhere to stay for the weekend. First stop, Late Rooms . com. Some hotels are commanding silly money, but booked a nice apartment, reasonably priced, in a nice part of town and very modern with all you could possibly need,according to the description on your web site. Will let you know if it's any different!… Read Full Review

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“Great value for money”

Written on: 03/03/2013 by loopy_lamb (1 review written)

Friendly staff, was allowed early check in and late check out for free! Accomodation was clean, apartment was bigger than we expected. Would definitely stay again… Read Full Review

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“Excellent service and most helpfull stafff. ”

Written on: 03/03/2013 by Antkate (1 review written)

We stayed at this hotel a couple of times and always enjoyed our stay. The staff has always been excellent and helpfull. Breakfast and Restaurant evening meals were pleasant with a very good choice. The service was very good. We always managed to get good value for the times we stayed in this Hotel… Read Full Review

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“Booking Hotels in Singapore and Kuala Lumpur”

Written on: 03/03/2013

Easy to navigate and use the booking site. Confirmation came back quickly. First class site… Read Full Review

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“Easy peasy”

Written on: 03/03/2013

Good descriptions.reviews. Easy to book Good maps useful information… Read Full Review

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“Hotel location searching really adds to the website”

Written on: 03/03/2013

I have booked several rooms over the last few years via LateRooms.com. I have never had an issue with the booking not been given to the hotel or the price that I was quoted at the time. The site offers may filter feature on a given location which helps when I only want to be in the city centre. I always go by the user reviews, star rating don't really give a feel for the current state of hotel a review last week does! The site is usually competitive on the price when I have shopped about… Read Full Review

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“Quick and Easy”

Written on: 03/03/2013 by wpage (1 review written)

I had a problem with my booking and had to contact the Booking Office. It was easy, I quoted the reference on screen, the call taker accessed my booking and completed it for me, he also contacted the hotel to check that it wasn't double-booked. Very helpful and very pleased… Read Full Review

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“Online booking issues”

Written on: 03/03/2013 by Harsolola (1 review written)

Went through the online booking procedure and at the final step was told it had problems so to call instead. Had to go through entire process again over phone. However, the guy who took the booking was very helpful. Just a pain doing it twice… Read Full Review

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Laterooms.com's Response to Harsolola's Review

Written on: 04/03/2013

Hey,

Thanks a lot for taking the time to leave this review and give us your feedback.

I am sorry to hear that you had issues with the booking you were trying to make. Hopefully this was only a temporary glitch but If you do have any more feedback or would like to get in touch further, please email us at hello@laterooms.com.

Kind regards,

Rich

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“Best in Marbella”

Written on: 03/03/2013 by michaeldavis (1 review written)

The whole process was straightforward and easy.It was our special Wedding Anniversary and I was worried about getting everything right but it was a dram hotel and the room was better than expected,the staff were really helpful and the whole hotel was new and clean.Thanks to Late Rooms it was a perfect weekend… Read Full Review

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“Happy with this useful service”

Written on: 03/03/2013 by NyssaBackhouse (1 review written)

I like the fact it gives you dates before and after your night specified - it often tempts you to etend your stay as you see that the rate is cheaper on a previous or following day. I also like the miles from destination as this helps you decides not just on price but convenience too… Read Full Review

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“All was ok until I noted that the arrival time at the...”

Written on: 03/03/2013

All was ok until I noted that the arrival time at the Guesthouse was 1400 in the final resume. I tried to correct it to my intended later arrival time of 2100 - at which the computer put me back to the absolute beginning!! So,I had to go through everything again - most frustrating, and yes, it still said 1400 in he final resume but I'd asked the Guesthouse to note a time of 2100 in the additional notes space. So I hope things will be ok… Read Full Review

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“Good for Dubai”

Written on: 03/03/2013

This site was helpful for finding a room in Dubai--lots of choices and many of the choices were good for what we needed to do. It also allowed us to customize the search in various ways so we could narrow down to the 10 or so options that fit our budget and needs. Didn't see much not to like about it--we saved a good deal of money this way… Read Full Review

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