LateRooms.com Reviews - www.laterooms.com

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“Quick and Easy!”

Written on: 08/03/2013

I found the search for a Hotel in Belfast to be quick and easy. It definitely took a lot of stress away from the last minute trawl for Hotel. The was an excellent range of Hotels on offer from low/mid price to 5 star accommodation. Did not find anything to dislike about the process. would be happy to recommend to friends and family… Read Full Review

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“try and buy”

Written on: 08/03/2013

First time used and actually came across late rooms just by chance hadn't heard of it before but most impressed was simple and quick will def use again… Read Full Review

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“Very bad communication ”

Written on: 08/03/2013

I got hotel booked britannia hotel in wolverhampton for 7th march for 1 night 1 room.. The booking was confirm by LateRooms.com my booking confirm is 21635895R . I was booked on 13th February 2013 , at 20.46. On 7th march I have arrive in the hotel about 9.25pm . And I want to check in , the reception said that he don't have room for me cause I didn't booked it. Then I show them my confirmation from LateRooms then hen he try to put my reference number on but it's not have any… Read Full Review

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Laterooms.com's Comment

Written on: 11/03/2013

Hi, thanks so much for getting in touch and for bringing this to our attention. So sorry for the negative experience you've had. So we can investigate this further could you email hello@laterooms.com with your booking reference? Then we can see what we can do. Otherwise thanks a lot for your feedback and for taking time to leave a review (Adam)

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“Booking single night reservation for two”

Written on: 08/03/2013 by Tillowiz (1 review written)

Easy, stress-free, no problem operation. Done on line, it was withoput the nrequirement for interminable choices. Done in a few moments. Simply - no problem. Thanks… Read Full Review

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“Lets go girls!”

Written on: 08/03/2013 by veritywilliams50btinternet.com (1 review written)

the whole procedure was easy to navigate, I will definitely be booking with you in the future… Read Full Review

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“Disappointing from the Start”

Written on: 08/03/2013 by Sospanfawr (1 review written)

Booked for an overnight stay for work. Called the centre and they couldn't get through to the hotels. No problem, they took all my details so they could check and call me back first thing after the hotels opened. Waited till 1230. Called them back. No record if my details so had to hang up find the hotels again and ring back. Gets an average because the woman I spoke to eventually was efficient and polite. Put me off using them again due to rigmarole… Read Full Review

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Laterooms.com's Response to Sospanfawr's Review

Written on: 08/03/2013

Hey.

I'm really sorry to hear of the issues you experienced while trying to make a booking. Please email us your details so that we can investigate what happened and why you weren't called back.

Hopefully we can get to the bottom of things for you and turn a bad experience into a good one.

Kind regards,

Rich

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“Bristol ramada booking”

Written on: 08/03/2013

On the positive the person I spoke to was very helpful. The downside was having booked 3 rooms 2-3 months in advance I then receive a telephone call from the hotel direct less than 48 hours before arrival to tell me the rooms I had booked were not available!!! I had arranged a stag weekend with 8 men. Had twin rooms booked, then get a call to say there were only double rooms left! With less than 48 hours before arriving all other hotels in the city were fully booked! Hotel should honour my… Read Full Review

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Laterooms.com's Comment

Written on: 08/03/2013

Hey.

I'm really sorry to hear of the issues you experienced with your booking. This really shouldn't have happened. Please can you email us your details and your booking reference number to hello@laterooms.com so that we can investigate and try and get to the bottom of the issue.

Kind regards,

Rich

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“Cancelled on me”

Written on: 08/03/2013 by Jamesm87 (1 review written)

The landlord claimed that late rooms cancelled the booking. I had no contact of any sort!! Very annoyed. Im now heading for a weekend away with no place to stay! Not impressed at all… Read Full Review

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Laterooms.com's Response to Jamesm87's Review

Written on: 08/03/2013

Hey,


Thanks a lot for taking the time to leave this review and give us your feedback.

I am really sorry to hear that you have had issues with your booking. Please email us the full details (your details and and booking reference number) to hello@laterooms.com and we will what happened and get back to you ASAP.


Kind regards,

Rich

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“Call centre staff assistance.”

Written on: 08/03/2013 by Ecks (1 review written)

Had difficulty booking hotel in Clevedon on internet so rang call centre aprox 11.00. pm. Staff member [name removed] (who I believe comes from Manchester) took over my problem and made several calls on my behalf trying to get me booked in my requested accomodation, however there were no staff available to deal with and confirm my requested room, [name removed] and I discussed alternatives and after agreeing on a certain other hotel she very kindly booked for me, done and sorted you may think… Read Full Review

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“first class service”

Written on: 07/03/2013

simple straight forward to use could not ask for anything else… Read Full Review

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“Be specific”

Written on: 07/03/2013 by imillicit (1 review written)

Booking a place in/near Saltburn by Sea, there were locales nearby that weren't in my initial result set. After receiving a prompt from my friend whom I'm visiting, I also checked out Easington and Boulby - this was far closer to my mate's but his postal address is Saltburn. Distance from a specific postcode might have avoided this… Read Full Review

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“Why use anything else?”

Written on: 07/03/2013 by Drhodes56 (1 review written)

We are not ver regular travellers, but when we do travel, I use Laterooms as a matter of course. It is very easy to use, the facility to sort possible hotels by price, distance or best discount is great, as is being able to read lots of independent reviews. I have probably used the site a dozen times to book places and have always been pleased with the result. Nothing I don't like about it… Read Full Review

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“Rigid cancellation policies can amount to sharp practice”

Written on: 07/03/2013 by ArthurOMalley (1 review written)

I recently booked a room through lateroom.com for the London82hotel near Paddington in London. Within minutes I realised that another booking had already been made for me that weekend and I contacted the hotel to cancel the reservation I had made. They hotel said they would not return my payment of more than £140 and the best efforts of laterooms.com staff to intercede on my behalf ended in failure. I know that the rules concerning the reservation I made entitle the hotel to act as they did… Read Full Review

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Laterooms.com's Response to ArthurOMalley's Review

Written on: 08/03/2013


Hey,


Thanks a lot for taking the time to leave this review and give us your feedback.

I am sorry to hear that you had issues with the hotel you were supposed to be staying in.
We have noted this feedback but if you'd like to get in touch further or have any more feedback, you can reach us at hello@laterooms.com.

Kind regards,

Rich

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Arthuromalley's reply to Laterooms.com's Comment

Written on: 08/03/2013

Thanks,

I tried sending a mail just now but got this reply:


The following message to < hello@laterooms> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 550-'5.1.1 < hello@laterooms>: Recipient address rejected: User unknown in local recipient table'

Best regards,

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“Good Budget Hotel”

Written on: 07/03/2013 by bdow (1 review written)

Good budget hotel, no frills but what you would expect for the price… Read Full Review

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“easy to book and look for fab rooms in great places .”

Written on: 07/03/2013

great rooms plenty of choices to suit many different people ,travel alot to see my family so iam always looking for great places to stay for my husband and myself lateRooms is so easy and always has what we are looking for… Read Full Review

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“Whitehall - Darwen”

Written on: 07/03/2013

Easy, simple procedures. Got the Hotel I wanted, at a reasonable price ... A room in the 'Wedding Reception Hotel' is great, and not often achievable for Guests who are not close family members… Read Full Review

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“Research Your Products”

Written on: 07/03/2013

Book a short trip to Leipzig Guesthouse, which boasted being in the heart of Leipzig, with views across the city. Not exactly what we got. No views across the city, unless you call the tram line outside the window a view!! No curtains in the kitchen, which wasn't very nice, hardly any bedding, so freezing during the night, and the satelite TV as stated..... well a French news channel in English is not what I would call satelite TV. Had no idea who to contact if there was a problem, apparently… Read Full Review

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Laterooms.com's Comment

Written on: 08/03/2013

Hey,


Thanks a lot for taking the time to leave this review and give us your feedback.

I am sorry to hear that you had issues with the hotel you were staying in. We have noted this feedback but if you could email us your full details, booking reference number and details of the hotel to hello@laterooms.com we will investigate and see if we can get to the bottom of things.


Kind regards,

Rich

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“WELLDONE”

Written on: 07/03/2013

WHOLE EXPERIENCE REALLY GOOD ABLE TO BOOK WHAT I WANTED STRAIGHT AWAY… Read Full Review

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“liverpool city centre best friend's 40th birthday”

Written on: 07/03/2013 by lyni (1 review written)

I went on the website typed in Liverpool hotels and your page came up and so i had a look and there was plenty of places to look at! i found the best offer at the Adelphi hotel so i phoned late rooms up and and i booked it! The guy on the end of the phone was really friendly,polite and really helpful. He answered all of my questions and was very helpful. I would recommend late rooms to anyone who wants a great deal. I will definately use them again x Lyn from Freckleton,Lancashire… Read Full Review

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“Once I found a Hotel that was in walking distance I...”

Written on: 07/03/2013

Once I found a Hotel that was in walking distance I wanted to find if they had rooms to suit my travel times. This was soon achived with just a few detail supplied. The cost was a great bonus, so I booked the return with you .Thanks for the help… Read Full Review

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