LateRooms.com Reviews - www.laterooms.com

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“Hotel closed down”

Written on: 25/03/2013

The hotel I booked into and paid money to had closed down. I called the ownwers who honored the room but did not provide breakfast as I was the only guest. Room was not up to the standard described.No facilities described on the website were available (e.g. iron etc). Booking experience was easy, but what is the point if inaccurate information is provided? Won't be using laterooms again in a hurry!… Read Full Review

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Laterooms.com's Comment

Written on: 25/03/2013

Hi, really sorry to read about your disappointment. So we can investigate this further could you email hello@laterooms.com with your booking reference? Then we can see what we can do. Otherwise thanks a lot for your feedback and for taking time to leave a review (Adam)

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“patient and went at length to get me the right deal”

Written on: 25/03/2013

overall lucie, was professional , polite, and went out her way to get me the best deal.communication skills was excellent, and took into consideration my requierments… Read Full Review

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“On 16th and 17th March your system would not allow me...”

Written on: 25/03/2013

On 16th and 17th March your system would not allow me to book a hotel in Eastbourne, which was fustrating. Your system allowed me to book on 18th March. I have used you in the past and will continue in the future… Read Full Review

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“Easy to do - no hassle. Looking forward to our stay.”

Written on: 25/03/2013

Easy to do - no hassle. Looking forward to our stay… Read Full Review

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“- Please add extra detail to your review; all reviews...”

Written on: 25/03/2013

- Please add extra detail to your review; all reviews must be over 50 characters in length… Read Full Review

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“Ideal if not fussy”

Written on: 25/03/2013

Fine for a 1 or 2 night stay especially if your over for a match, relatively cheap although if your travelling in and out to Manchester by buses taxis etc it becomes a dearer place to stay, breakfast could be better… Read Full Review

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“Quick easy and a great deal”

Written on: 25/03/2013

I was on the fence about spending the night in Cambridge or Ipswich for a work trip and found late rooms very useful in comparing prices in the two cities. I found a fantastic deal on a 3* hotel in Ipswich which for less than the budget hotels that I had originally been looking for. Great! Booking was quick and easy… Read Full Review

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“Very straightforward”

Written on: 25/03/2013

Clear instructions for a novice to computers as I am. Goo d selection. Service good… Read Full Review

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“quick n easy”

Written on: 25/03/2013

Found a hotel perfect for us very quickly with the android app, its a little shame that you cant enlarge the pictures much on the app but no big deal. Mostly it was brilliant and will use again… Read Full Review

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“Excellent as usual. Please ditch sliders”

Written on: 25/03/2013

Use the site a lot, always has a nice large choice of hotels and b and b's. On a pc, it's fine. On a tablet, and a phone, the sliders are hard to use as it's not obvious which one you are moving till it's moved. Please add in some boxes to select values for rating and distance… Read Full Review

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“very easy to book and check out good site.”

Written on: 25/03/2013

this site was so easy to use and do a booking with everyone was so help full… Read Full Review

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“late rooms service”

Written on: 25/03/2013

I found the whole expierence quick and easy I have used Late rooms before and them easy to deal with.. I would reccomend the service to friends and family… Read Full Review

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“Simpe to follow and easy to understand. As it happens,...”

Written on: 25/03/2013

Simpe to follow and easy to understand. As it happens, we had to cancel our booking and we were particularly grateful that that experience was equally easy… Read Full Review

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“Don't bother calling”

Written on: 25/03/2013

Needed to modify my booking but couldn't do it online. Had to ring the 0844 number which costs God knows how much. On hold for 15 minutes without actually speaking to a human being. Hung up and contacted the hotel directly and they sorted me out in 5 minutes flat, no problem… Read Full Review

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Laterooms.com's Comment

Written on: 25/03/2013

Hi, really sorry to read about the issues you've had. I'll be sure to escalate your feedback to the relevant departments here. If you have any more comments about this you can always email hello@laterooms.com to reach our Customer Care team. In the meantime thanks very much for taking the time to leave a review (Adam)

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“Excellent service”

Written on: 25/03/2013

Booked hotel with late rooms, really easy. Then due to circumstance beyond my control, had to rearrange date. Late rooms were really helpful, and changed our booking with no extra cost. Had a lovely stay at The Liner in Liverpool. Would recommend Late Rooms and The Liner Hotel… Read Full Review

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“Simple easy quick”

Written on: 25/03/2013

Booking with late rooms was very simple easy and quick once we had sorted the hotel in a mater of minutes the booking was taken and a reminder to let me no the date we were to be going… Read Full Review

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“Bloomsbury park booking palava”

Written on: 25/03/2013

I booked a room (twin) at the above hotel on late rooms. I received the pre book pay on booking advance booking rate (great so far). Upon arrival, the room I was presented with was a double. I was also asked for twice the price of the room I had booked and was told that the advance booking pre pay actually meant that you pay when you are at the hotel. As I was under the impression that I had. Already been charged, this was irritating. I had to produce my cooking email to prove what I had booked… Read Full Review

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Laterooms.com's Comment

Written on: 25/03/2013

Hi, really sorry to read about the issues you've had. I'll be sure to escalate your feedback to the relevant departments here. If you have any more comments about this you can always email hello@laterooms.com to reach our Customer Care team. In the meantime thanks very much for taking the time to leave a review (Adam)

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“Fast efficient service”

Written on: 25/03/2013

Fast & Efficient service Covered every detail ie=Breakfast Parking and Best price Available Highly Recommend Will use again… Read Full Review

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“Book was so easy like 123”

Written on: 25/03/2013

Not too good on tinterweb but found it ok phoned them to check and they were really helpful so tnx will use you every time… Read Full Review

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“Whole process was simple, efficient & straightforward...”

Written on: 25/03/2013

Whole process was simple, efficient & straightforward and so we keep coming back to LateRooms.com… Read Full Review

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