Parcelforce Reviews

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★☆☆☆☆
1.2 / 5
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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★☆☆☆☆

“No Show. ”

Written on: 29/02/2016

Waited in 9am to 6 pm (with my 3year old) on a precious day off and day with her. Kept tracking website. All apparently ok, according to the website. Phoned at 4pm and said local depot would call me. They never did. Driver never showed. Customer service truly awful. Very flippantly said it was out for delivery tomorrow on an all day slot and no they wouldn't give me a time window for delivery. Would not recommend. Awful and frustrating service. If I could rate a zero I would… Read Full Review

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★☆☆☆☆

“Incompetent and rude staff”

Written on: 27/02/2016 by White483 (1 review written)

I was waiting for a parcel that was due to be delivered on a Saturday morning, day that I specifically chose because I knew I would be at home. As I did not receive it, I tracked it and... surprise! It was apparently delivered to my neighbour because I "wasn't at home". My neighbour denied having received any parcel at all, so I called customer service after deciding to make an official complaint. When I stated that I find unacceptable that a parcel is delivered to someone else without my… Read Full Review

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★☆☆☆☆

“Parcel Force sucks”

Written on: 26/02/2016 by Andersonfm1959 (1 review written)

This company should never be able to advertise or do business anywhere in the World. False promises and cheating they never deliver any parcel according to what they advertise… Read Full Review

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★☆☆☆☆

“Express 24!!! Rubbish. Could've delivered quicker...”

Written on: 24/02/2016 by roydally (1 review written)

I posted 2 guitars to eBay customers on Friday at 11.15, I was told at the post office that the items wouldn't arrive until Monday (which I knew so that was fine) On Monday I looked on the website to find that I there was no information on the tracking numbers until 1.30pm when it stated that the items had only just been collected so I emailed ParcelFarce and complained. They did not respond until today! The guitars were delivered yesterday and thankfully my customers were ok about the delivery… Read Full Review

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★☆☆☆☆

“smash the items being delivered”

Written on: 18/02/2016 by urBlevins19 (1 review written)

not a penny of compensation or remorse or even returning the postage.nevert ever again.iwould give no stars if possible… Read Full Review

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★☆☆☆☆

“Entertaining - that's all you can say”

Written on: 17/02/2016 by Carpenter22 (1 review written)

After some months searching I found a supplier of certain items in the USA and paid 66 dollars to have the shipped International Priority. The package went into Customs Inspection. As soon as I found out the goods had been inspected and had been passed to parcelforce. I spoke to Customs I pleaded with them to take the package back and ensure it was repackaged securely. I feared that I would never see the goods again. Customs said 'no chance'. I repeatedly telephoned parcelforce, I written to… Read Full Review

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★☆☆☆☆

“Terrible service !!!!! DONT USE THEM TO SEND ANYTHING !”

Written on: 13/02/2016 by ptByrne84 (1 review written)

Someone send me a parcel for 48h delivery, it was o 8.02.2016 and parcelforce just get a dispatched and still 11.02.2016 not delivered. Terrible service !!! Im very confused because my parcel is important for me. They dont respect people !!!!! DONT USE THEM, you can find better service . PARCELFORCE IS RUBBISH !!!!!!… Read Full Review

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★★★★★

“very satisfied”

Written on: 07/02/2016 by Maryq303 (1 review written)

Sent a guitar from Wigan on 3rd Feb at 12.11pm, arrived Norwich next day 4th Feb at 12.53pm. Packaging was in tact and guitar in the perfect condition it left. Price was reasonable. Couldn't ask for better service… Read Full Review

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★☆☆☆☆

“Christmas gifts removed from parce”

Written on: 22/01/2016

I sent a parcel just after Christmas from Edinburgh to arrive in Corfu for our arrival there. Inside were three bottles of after shave (Armani, Cacherel and Eternity). I have been advised they were prohibited items and no liquids can be sent. Fair enough, but did they ask for an address in the UK to forward them to. No. On enquiry we were advised that they had destroyed them, if u please!.also in the box was a box of hair dye, a 750ml bottle of leather cleaner and a 500ml bottle of skin cream… Read Full Review

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★☆☆☆☆

“Where???????????”

Written on: 22/01/2016 by pinklippy (1 review written)

Sir/Madam Can you tell me why my parcel has been at your national hub for 2 days now. When it is a 24 Express Service. These are replacement plants for the last ones that arrived damaged beyond repair, which also took more time to deliver then they should, and were delivered by Royal Mail, when they should have been delivered by you… Read Full Review

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★☆☆☆☆

“absolutely useless and unbothered”

Written on: 19/01/2016 by Landonj158 (1 review written)

So I originally ordered a package from the US through USPS with 3-5 priority delivery on the 3rd of Jan. After the package arrived in the UK 7 days later I got charges for £23 for fees at customs. The parcel got handed over to parcel force and I had to pay the charges through them, after doing this I was told it would be sent out immediately for next day delivery. 3 DAYS LATER I call them and they said "oh sorry it wasn't released for delivery, we'll send it out tomorrow" it's now the 19th of… Read Full Review

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★★★★★

“Welldone”

Written on: 15/01/2016 by AriellaHorton83 (1 review written)

Sent parcel on Friday to USA at 10-30 am delivered 10-40 am Tuesday in St Louis well done parcel force only downside it cost me £70 pound to send way to much it was in the cargo hold it did not have its own seat… Read Full Review

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★☆☆☆☆

“Wrong adress ”

Written on: 13/01/2016 by IbrahimWhitaker15 (1 review written)

They delivered to the wrong adress,and to the wrong person with out asking for id. … Read Full Review

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★☆☆☆☆

“abysmal service”

Written on: 08/01/2016 by kevinsbest (1 review written)

ordered from ebay, got my phone number put on the parcel just in case, waited in for 2 days, got tracking number which said there had been 2 attempted deliveries, impossible, no knock, no card, no telephone call, use this useless company at your own peril, you have been warned… Read Full Review

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★☆☆☆☆

“Parcelfarce”

Written on: 07/01/2016 by Susanamullard (1 review written)

Ridiculous service. Lied 48h express service has so far taken 8 days and still not delivered. They lied about an attempted delivery and then lied about re attempting the delivery. 5 phone calls and continuosly fobbed off with we will guarantee this goes through. The parcel as i type is still sitting at the depot! Furious and will never use parceforce again. Parcelforce parcelfarce!!!… Read Full Review

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★☆☆☆☆

“Parcel-patheti”

Written on: 02/01/2016 by 218McCall (1 review written)

Parcel was loaded for delivery at 06:40a.m. Despite frequent checking throughout the day for updates on the tracking system (hehe - one of their better jokes), I finally checked at 15:30hrs to find about 4 updates had been added, including the last one, "Address issues - parcel back in Newport Depot", which is where it started from. When I contacted Newport, the level of concern shown was only obvious by it's complete absence; could not care less about the Customer on the other end. I was told it… Read Full Review

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★☆☆☆☆

“Dodgy Company”

Written on: 02/01/2016 by Powers219 (1 review written)

Never use this dodgy company, police are blaming me for taking neighbors parcel that i never took it because they left the card with neighbor "that i took it and sign it for them" i am never going to use parcelforce anymore in my life and i will spread the word. they are liers they know how to put innocent people in trouble… Read Full Review

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★☆☆☆☆

“Rubbish Service”

Written on: 01/01/2016 by Debacle (1 review written)

I ordered a Christmas Gift from US through USPS with priority mail guaranteed for 22nd December. The parcelforce tracking showed it was out for delivery on 23rd December so I was delighted. I waited in for the parcel which did not show up. I looked again at the tracking which now said the parcel was in customs. I contacted parcelforce on 30th Dec as the tracking showed there was customs duty to pay I had already paid 70 dollars for postage. I was speaking to the rep and making the payment when… Read Full Review

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★☆☆☆☆

“Parcelforce have taken our Christmas! Abolutely Useless!”

Written on: 23/12/2015 by cpwoody (1 review written)

A package was posted to me using USPS Priority Service on the 8th December 2015. It was guaranteed to be delivered within 10 days. It has been in the UK since the 12th December 2015 and Parcelforce have been holding it. This was to be a Christmas present, they have ruined that! This is a copy of an email I sent to their Customer service department: "Please can you tell me why this consignment has not been delivered? Why you have failed to contact me, if there is a problem with it? This… Read Full Review

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★☆☆☆☆

“Avoid this company,”

Written on: 22/12/2015 by Valentinv55 (1 review written)

after 15 days still waiting for my item, took a day off from work to wait for this, nobody show up. Even so, in their system says that nobody was at home. Never found a card in the mail box. I contacted the seller to get the tracking number. Do you believe this: 10/12/2015 19:05 Coventry Depot Parcel returned to/received in depot 10/12/2015 19:00 Coventry Depot Delivery attempted Took them 5 min from Warwick to Coventry. Impressive isn't it? Have a look on google maps, usually 40 min with… Read Full Review

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