Parcelforce Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
9.1% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
? Ask our helpful community of experts about this product or company
Parcelforce - Ask a question now

Media Gallery for Parcelforce

Parcelforce
Parcelforce
Parcelforce
Parcelforce

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“This company should be out of business”

Written on: 23/12/2013 by Bexton875 (1 review written)

We were sent Xmas parcel from our son in USA. Chased up from USA after it didn't arrive, said they couldn't deliver and left note. No note was left. They said we had to pay excess duty but would only deliver if we could sign for it, we are therefore having to drive to manchester from Derbyshire to collect parcel on Christmas Eve, having waited for it to be delivered for weeks. What is the point of paying delivery charges of around £60. We won't be using the service again and I will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“UNRELIABLE AND EXPENSIVE - find another courier and...”

Written on: 21/12/2013 by car11 (2 reviews written)

I opted for the Express-48 service and paid an extortionate £22.46. However, I was unable to track the item, so emailed Parcel Force. They replied the day before the item was due to be delivered and told me that it wasn't due to be delivered for another 'four days', meaning a 120-hour service. I am still waiting for an apology and compensation. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Soulless incompetents-hell awaits them”

Written on: 19/12/2013

I wish I had known about Incompetence Worldwide before I came to the UK--I mailed 5 boxes containing valuable items from NY to UK when I left the States to come here. Two arrived, but not the other three--after 7 weeks(!) and repeated emails and phone calls, in which they could tell me nothing because I didn't have the tracking numbers PF assigned them (because they never notified me of delivery or arrival), in fact telling me they "were not in the UK yet", I finally got a customs invoice for a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“waste of time”

Written on: 19/12/2013 by billyliar (1 review written)

lost my parcel within the hour . only weighed 19kg and was 120cm long hardly something you could miss, reason label might have come off , label was printed by parcelforce themselves. already cost me a fortune in time and phone calls talking to people who dont seem to care. all you get is give me your details we will check . never get back . i would not advise anybody to use this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst service ive used”

Written on: 18/12/2013 by fghdfhdt (1 review written)

i have used this service on 2 occasions, first delivery was ment to be next day signed for delivery, I received it 3 days later. thinking it was a once off thing I tried again, once again using next day delivery, sent it off on a Friday, it is now Wednesday and still no delivery. this is the worst service ive ever used. defiantly wouldn't recommend it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“non existent customer service”

Written on: 17/12/2013

My wife was waiting on urgent medical supplies from a new provider who use Parcel force (should that be farce?)Despite them having the parcel on Thursday and the parcel being 24hr express delivery it didn't arrive until Sunday. Attempts to contact Parcel Force by both the medical supplier and myself on the Friday came to nothing (they obviously don't answer the phone that day). Spoke to them on Saturday and assured the parcel had been loaded onto van and would be delivered prior to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Does what it says”

Written on: 13/12/2013 by bengeo1 (2 reviews written)

Out when delivery attempted. Collected from convenient local office, no queue, no phone/web hassle. Fine… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Extremely poor service”

Written on: 12/12/2013 by papavi (1 review written)

Parcelforce service is absolutely rubbish!!! I booked a collection of a parcel online to send a parcel abroad. Before finishing the booking the website went to their home page and i never received a tracking number, confirmation of order, email...NOTHING I tried to phone the to get confirmation and they told me that if i hadnt been given a refference number then the order hadnt gone through. So... i booked another more efficient courrier to deliver my parcel. The next day a parcelforce driver… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DELIVERED TO AN ABANDONED HOUSE?!”

Written on: 11/12/2013 by simoncoldbeck (1 review written)

I paid for express delivery and my Sony home theatre system was meant to arrive on the 9th. Finally on the 11th the van pulled up in front of my house and I went to open the door to find that he'd driven away without attempting to knock, and he didn't leave a note. An hour later I rang up parcel force to ask what had happened and I'm given a number for the Central London depot (I live in Manchester), who laughed at me and gave me the Manchester number. I am then told that someone living in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid parcel force!”

Written on: 09/12/2013

Maybe I am a slow learner, but now for the 4th time in recent weeks I am sitting waiting for a parcel force delivery which has yet to arrive. None of the last 3 arrived on the day specified, having sat all day waiting. On each occasion thee website said "loaded onto vehicle for delivery" for 3 days before it actually arrived and on one occasion the website was not working at all and today it does not recognise the number at all, despite double checking it on my part. My advice in future would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“delivery”

Written on: 07/12/2013 by madar1963 (1 review written)

Steer clear of this company great arc Consignment and use the other companies of its kind. I've been waiting for a packet of two weeks, and every day there were problems with the delivery, everything was exactly as described, I called to the site every day and the courier had a problem with readings address and correct address was on the package. When after two weeks finally managed to get not even heard the word sorry just turned and walked away, so be warned if possible ... NO MORE OF… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rubbish service”

Written on: 07/12/2013

Took a day off work and waited in all day for my parcel to arrive as it was on the next day delivery guarantee. Guess what, did not arrive. Phoned and eventually spoke to someone at the depot who gave no excuse as to why it wasnt loaded on the truck, it just wasnt loaded that day. Useless! Emailed and got the usual rubbish that we take the complaint seriously and will look at it to improve service in future. What about some compensation for wasting my day!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Parcel force are beyond the rating scale ”

Written on: 06/12/2013 by pearlnoix (1 review written)

the company shouldn't exist! A suggestion would be to change their name to " Postponed force"! Category : boxes + things in envelopes + thinking delayed = unreliable services! My parcel was supposed to arrive yesterday but went to the wrong depot ,are animals working for this company?!! I should imagine the OX and cart will turn up... eventually with my parcel. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lost piece of furniture!”

Written on: 02/12/2013 by ma7nas (1 review written)

Parcelforce managed to lose a piece of furniture that I ordered from made.com, even though it was supposedly a guaranteed 48 hour delivery time from receipt at their hub. After numerous phone calls to different people I was told a different story each time, and they don't seem to keep any record of conversations that have been had previously so the whole story needs to be regurgitated over and over each time you call. The online tracking was useless and inaccurate. Still no sign of the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Parcelforce-Hopeless!”

Written on: 30/11/2013 by mike.lax (1 review written)

How can they be allowed to stay in business? Like other reviewers, I was in when they claim to have called. They sent a letter by post- not thru the letterbox as would have done if they truly had called-telling me my parcel was in a depot many miles away. There is a post office depot much closer to where I live. The frustrating thing is that we can't do much about it. People still use them for some reason… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad Bad Bad Service!!!!!”

Written on: 27/11/2013

After waiting in all day for a parcel to be delivered (and having to cancel a hospital appointment in order to do so) at approx 15:00 I checked on the status of my parcel online to be told that Parcelforce had attempted to deliver the parcel and I now had to pick it up from my local post office. I live in a VERY small flat with a VERY loud buzzer and I therefore know that absolutely no attempt was made to deliver the parcel. I also know that the buzzer is working as me and my fiancé tested it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Package never arrived and I received NO compensation”

Written on: 26/11/2013

Rather than deal with getting a load of heavy books to the airport, I decided to ship them home from the UK to the US. I used Parcelforce's Global Economy service and paid 58GBP for shipping. The package never arrived. Or at least it hasn't yet and I've been waiting FOUR MONTHS. Tried to file a compensation claim and apparently I didn't purchase an expensive enough shipping plan to qualify to file for compensation for loss. I'm not even entitled to a refund of the shipping cost! Seriously… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Parcel FARCE.”

Written on: 25/11/2013

I ordered something on the Friday night with the express 24 service believing it would be with me on Monday as I needed it on that day. Monday night and no parcel. Tracking information was useless, so I rang them up and they said they hadn't even picked it up from the supplier. Why state 24 hour service if you can't deliver? ...Useless!!! Will definitely avoid Parcel Force from now on and will advise as many people to do so too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Incompetent LIARS”

Written on: 21/11/2013

Another significantly annoyed ParcelFarce customer here. Bought something off eBay, paid for Parcelfarce 48Hr delivery, and waited indoors ALL day for its arrival while following the tracking on their website. At around 5:40PM I thought things were looking a little grim, so decided to phone Parcel force customer service - the relevant local depot; The helpful customer service advisor instructed me that the Van's are out until circa 6PM, but my parcel would show up. Come 6:15PM still no sign… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Courier Never Came”

Written on: 16/11/2013

Waited in for 2 days for a parcel and it never arrived. Online tracking showed delivery had been attempted. Item was taken to local post office. Asked Manchester base to check GPS signal of the van and it proved the courier had never been to my house instead took parcels straight to post office. Waiting on parcel force's reply to this as extremely disatified and wonder if this is how parcel force operate!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mixin's Comment

Written on: 21/11/2013

I had a similar result, and have posted in my above reviews.
Seems like Manchester Piccadilly is riddled with lazy liars.
I was home ALL day and had a "delivery attempted" according to the tracking.
No "sorry you weren't in" card, either, which further compounds the fact nobody even tried.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview