Parcelforce Reviews

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★☆☆☆☆
1.2 / 5
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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★☆☆☆☆

“Hopeless”

Written on: 10/03/2015 by Bethanyr62 (1 review written)

These guys are hopeless. I have been sent two parcels, neither of which has been delivered to the correct address. The second was signed on delivery and they seem to have delivered it to some random and had them signed for it!!! So if you are thinking of using the services of these guys and expect them to complete the service you are paying for, forget it. Customer service advise 24-48 hours to contact their courier to determine what they did with the parcel and there is nothing than can or… Read Full Review

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★☆☆☆☆

“Not good company ”

Written on: 10/03/2015 by Schmitt223 (1 review written)

I ordered for 250 £ And I did get the item and showing in the system has been delivered to my address!!! And the costumer service not doing any thing!!! I'm not going to use it again and adivece friend to use it Almously… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 09/03/2015 by jothis29 (1 review written)

I was expecting a parcel from London to Edinburgh,suppose to be delivered on 5th Thursday under 24 hour express delivery but the person came and leaving card Thursday and Friday even 3people were at home a the time. These man doesn't have time to knock on the door and to wait one minute if someone is there or not. Atlast today 9th of march I decided to stand beside window to catch my parcel.he knocked and walking back so I have to run to his van to get my parcel. what a terrible service oh… Read Full Review

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★☆☆☆☆

“compensation”

Written on: 04/03/2015 by MackenzieReeves18 (1 review written)

All I can say is AVOID ROYAL MAIL and especialy PARCEL FORRCE of all costs !!! Dirty tricks über alles ! There is no ROYAL at all!!!… Read Full Review

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★☆☆☆☆

“Delayed Delivery”

Written on: 28/02/2015 by AliGordon (1 review written)

Package posted from Jamaica on the 3rd February 2015 sent Express Mail finally reached me on Tuesday 24 February. The sender put the incorrect Bracknell postcode on and all though the delivery address x Butler Drive Bracknell was correct the courier that took it out on the 10th February for delivery ticked the envelope section marked incorrect/insufficient address and returned it to the Basingstoke depot where it stayed until I rang on Sat 21 February trying to track it. I was advised that it… Read Full Review

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★☆☆☆☆

“Global Express Total Failure”

Written on: 27/02/2015

Total and utter incompetents, left me stranded for 5 days waiting for a passport to be delivered! Customer services abysmal. Parcel Force, I accuse you as a company of total and utter incompetence, an absolute lack of ability to recover from a failure and a non caring, laissez faire, nonchalant attitude toward failure, you should be ashamed of yourselves and you as a company richly deserve both these comments and in my opinion to go out of business. I will never use your services ever… Read Full Review

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★☆☆☆☆

“I WISH THERE WAS A ZERO AS THEY DON'T DESERVE EVEN ONE...”

Written on: 20/02/2015 by 1977Graham (1 review written)

I had an item returned into UK from an EU address on the 11th of Feb'15 but I'd forgotten to add my return address to parcel (yes, a stupid mistake on my part), but having phoned Parcelforce straight away on the same day it arrived back in the country to get them to add my address to package, the message didn't seem to get through to anyone. Finally, on the 15th after 5 days and seeing zero progress on the tracking info the case was escalated, but the person dealing with the case was… Read Full Review

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★☆☆☆☆

“took a day off work, never got my parcel”

Written on: 15/02/2015 by SophieCarey486 (1 review written)

After 3 failed deliveries (though I doubt 3rd one even happened: my neighbour was supposed to get it for me, but noone ever turned up, and no attempted delivery card!), I arranged redelivery for today and took a day off work so I could be in (I got a confirmation number for that). After two phone calls (the first one took my number and said they'd call back, which they didn't), my parcel hasn't left the depot, and won't be delivered today. Looks like the online redelivery service is hit and… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 05/02/2015 by lgMaloney82 (1 review written)

We've had 3 parcels delayed in the last 2 months - Calling the customer service center led to promises of someone chasing parcels up and calling us back with information but this has never happened. Will never use them again and would not recommend anyone else does. … Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 04/02/2015 by McCullough447 (1 review written)

After waiting in all day for my parcel and many tweets later my parcel was not deliverd .even though it was loaded for delivery over 12 hrs ago at the depot wich is only 20 mins away from my house .i will not use a company who use parcel force again !!!!!!… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 01/02/2015 by Katrina427 (1 review written)

Waited in all day for my parcel. Got a text to say it was on its way. Finally phoned the parcel force team to find out when they closed as I was still waiting, only to find it had gone back to depot. Local depot did not answer phone. I sent an email of complaint as we had paid for quick delivery. No reply till parcel eventually delivered and then only to say parcel has been delivered. NO APOLOGY. Won't use them again … Read Full Review

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★☆☆☆☆

“dodgy rip offs”

Written on: 30/01/2015 by aliy77 (1 review written)

Rebooked a delivery for a Saturday as I work they decide to leave it unroll the day before to leave me a voice mail asking for a payment of £12 for Saturday delivery despite the card states free to same address and no mention of this on the website when I booked the Saturday delivery delivery or no mention of the fee when they sent me the confirmation email either this sounds very dodgy to me. They need to make this clear and contact people in time for them to pay or 're book if needed… Read Full Review

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★☆☆☆☆

“Parcel Farce”

Written on: 28/01/2015 by Sickov_Anti-service (31 reviews written)

That they are still in business beggars belief. Here is the tracking for my parcel that should have been delivered today (28th): 27/1/2015 23:58 North Essex Depot Loaded to vehicle for delivery 27/1/2015 17:45 North Essex Depot Parcel returned to/received in depot 27/1/2015 11:26 North Essex Depot Address problem - insufficient address 27/1/2015 2:36 North Essex Depot Loaded to vehicle for delivery 'Insufficient Address'???????????????? But it was sufficient to put it back on the… Read Full Review

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Sickov_Anti-Service's Response to Sickov_Anti-service's Review

Written on: 02/02/2015

Update!
The very helpful Toolstation contacted said imbeciles to update them on the address. This was done last Thursday (29th).
But imbeciles stated that no one was available to sign (it's a business that sends and receives goods all day, everyday).
They have sent it back to their depot...in Chelmsford.

Here's the 'tracking':
29/1/2015 19:22 North Essex Depot Address problem - unable to locate premises
29/1/2015 17:52 North Essex Depot Parcel returned to/received in depot
29/1/2015 14:00 North Essex Depot Address problem - insufficient address
28/1/2015 23:18 North Essex Depot Loaded to vehicle for delivery
28/1/2015 18:32 North Essex Depot Parcel returned to/received in depot
28/1/2015 16:37 North Essex Depot Address problem - insufficient address
27/1/2015 23:58 North Essex Depot Loaded to vehicle for delivery
27/1/2015 17:45 North Essex Depot Parcel returned to/received in depot
27/1/2015 11:26 North Essex Depot Address problem - insufficient address
27/1/2015 2:36 North Essex Depot Loaded to vehicle for delivery
27/1/2015 1:03 North Essex Depot Received at delivery depot

What's that? you want me to come and collect??? Go f00k yourselves.

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★☆☆☆☆

“They make me so angry”

Written on: 28/01/2015 by SamanthaFrost (1 review written)

I was expecting a delivery today. The website updated to say 'delivery attempt made' .. I called right away and was told they attempted to deliver and could redeliver in 3-5 days! I had paid for a next day service and now being told I have to wait up to 5 days. They never did attempt to deliver, the website updated and 10 minutes later I called them . I've been sitting here all day, no one called and no card was left. Absolute liars, cheats and really horrible people. I refuse from now on… Read Full Review

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Sickov_Anti-Service's Comment

Written on: 28/01/2015

I feel your pain,
I too have suffered the same from these incompetent imbeciles. But it seems to be the norm these days that the customer is made to suffer by most of the 'delivery attempt' companies.

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★☆☆☆☆

“The WORST deserves negative stars”

Written on: 27/01/2015 by Londonshipping (1 review written)

Sent two packages for my daughter ahead of her arrival to University from the US. Paid close to $200 for expedited delivery. One package was delivered no problem. The other was held at customs and an additional fee was added. I tried to pay the fee online but they did not provide on the online site the number that they assign once a package arrives in their hub, this number for some reason is different than the tracking number ??????. Soooooo I called a local post office in London and they gave… Read Full Review

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★☆☆☆☆

“Damaged goods and extortionate customs handling charges”

Written on: 26/01/2015 by Cook322 (1 review written)

First of all had a laptop arrived where the box had very obviously been attempted to be opened from both sides. When I asked the driver, he just shrugged and insinuated if I did not like it, the item can go back. How do they even allow a parcel through to the customer when it has clearly been broken into from not one but two sides. Second instance, I have a small item coming in which is not valuable, and when waiting for ages I check the tracking only to find it says "attempted to be… Read Full Review

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★☆☆☆☆

“worst service ever!!!!!”

Written on: 26/01/2015 by lauren.91 (1 review written)

My father sent me a parcel from belfast to Glasgow. Waited in the full morning for the status to change to attempted delivery when no one came to my door!! Then the woman from the Glasgow depot spoke as if she couldn't have a care in the world. Yes I stay in flats but there is a lift for quick access! If you don't want to go to peoples doors no matter what house your delivering too then don't become a courier driver!!! So angry a day wasted for nothing… Read Full Review

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★☆☆☆☆

“Without doubt the worst service in Uk”

Written on: 24/01/2015

Without doubt the worst parcel delivery companies in the UK I posted a framed picture just before Christmas by Parcelforce 48 hours it arrived with the frame smashed in half and damaging the print. They used the glass clause to not pay any compensation, even though I wasn’t claiming for the glass. So don’t bother putting a fragile sticker on it will be totally ignored and may even make it a target for vandalism. I may use Parcelforce again, If and when they become more responsible for… Read Full Review

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★☆☆☆☆

“Never use this company (parcelforce)”

Written on: 24/01/2015 by Kamron423 (1 review written)

Online tracking says the parcel went out for delivery, but after waiting till 15:50, it was returned back to depot for no reason. I cannot see any evidence that a delivery attempt was made. Now I've to wait in a second day. I won't be using them again and would advise others to stay clear off them also!Where is the parcel?! Rip off Britain should investigate this company, guys here is the link to make a complain, This company needs to be exposed… Read Full Review

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★☆☆☆☆

“Missed 24hr delivery”

Written on: 23/01/2015 by 281Malloy (1 review written)

Missed my 24 hour delivery, apparently loaded into the wrong van. Online tracking says different to the person over the phone. Worst courier company every… Read Full Review

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