Parcelforce Reviews

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★☆☆☆☆
1.3 / 5
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  • Value For Money

Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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★☆☆☆☆

“Have just paid £12.92 for the cheapest way parcel...”

Written on: 26/02/2014 by Votedwithfeet (1 review written)

Have just paid £12.92 for the cheapest way parcel inland and the find out I could have sent it for a fiver at the local parcelshop , really sick and tired of their extortionate rates and from now on have decided to boycott the post office altogether… Read Full Review

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★☆☆☆☆

“Extortionists”

Written on: 24/02/2014 by equinoxed88 (1 review written)

Having just paid ParcelForce's 'Clearance Fee' of £8, on an imported item worth just over £8, I will never be using them again. The fee is for a service I neither requested nor agreed to. In extorting this payment from me, under the threat of not releasing the item, they have cost themselves all further business… Read Full Review

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★☆☆☆☆

“Disgusting company!”

Written on: 19/02/2014 by absolutelynick (1 review written)

In November I paid for the recorded and signed delivery of a sold item to my ebay buyers address. I did this at my local post office. I was then contacted by the buyer of my item one week later to say that they still did not have it. My buyer had spoken to the owner of the house where the laptop was signed for, and the owner of that house does not know of any delivery and has said that they do not have the item. This to me showed an undelivered item or lost item that the parcelforce driver… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 15/02/2014

Oh parcelforce, the service that no one wants! So far i've been lucky: nothing has been lost or given away to complete strangers, (sorry, 'delivered to neighbours' according to ParcelFarce, even though they don't check that that's the case)though i have had a few crushed packets in my time, and a 24 hour delivery which took four days. Zero apologies or compensation, of course. Good luck contacting them too! You're held a long time on the phones and don't even bother with e-mail, it'll get you… Read Full Review

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★☆☆☆☆

“Parcel arrived in depot 4 days ago and not been delivered ”

Written on: 15/02/2014

Had the same thing happen before ,will not use any company that uses Parcelforce to deliver there goods again… Read Full Review

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★☆☆☆☆

“APPALLING SERVICE - DO NOT USE”

Written on: 11/02/2014 by DaveCymruAmByth (1 review written)

Paid £45 for GUARANTEED NEXT DAY DELIVERY to Ireland.Sent on Wednesday with tickets for Wales V Ireland rugby.To cut long story short , I tracked it :- Thursday at sorting office. Not seen again until Thursday 2am then Friday 5am where it was delayed , no explaination. At 7pm Friday still no movement nobody to ring , closed until Monday! Saturday arrived in Dublin 3pm ( game half played ).Not delivered to address just sent to Paris??? via Coventry. Monday 10am arrived at destination via Dublin… Read Full Review

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★☆☆☆☆

“Horrible customer service”

Written on: 26/01/2014

Parcel Force had to deliver my parcel in 24h. They had it loaded in the truck ready for deliver on Friday but they didn´t bring it on Saturday. After to spend all my telephone credit and 4 calls I managed to speak with an operator. She said that I had to pay almost 15 pounds extra if I wanted it on Saturday. They offered me to bring it on Monday. I informed them that I wouldn´t be at home because I had to work so they said I could collect my parcel in the post office. When I went in the post… Read Full Review

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★★★★★

“No problems and friendly service”

Written on: 25/01/2014

I've used Parcelforce a few times to ship guitars. Always picked up promptly and found service to be safe and secure for delicate instruments. They once managed to deliver next day to the Isle of Lewis… Read Full Review

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★☆☆☆☆

“RUBBISH ”

Written on: 21/01/2014 by SAXY1 (2 reviews written)

Parcel force website to book collection or drop off at post office service rubbish. Beware if you pay online for your parcel to drop off at post office after printing you labels off website. website can shutdown before you print,leaving you with no labels,yet taking your payment. with no way of getting back in to site and printing. post office will not accept your parcel without those lables,and theres nothing they can do. Try ring customer services ,and you get fobbed off and told to contact… Read Full Review

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★★☆☆☆

“Unreliable delivery”

Written on: 18/01/2014

Using the website I requested and received a conformation number for my package to be delivered to my local post office (this service was free and automatic for convenience but now comes with a £1 charge). I waited the specified two days until the collection date I requested and the package wasn't at the post office. I called parcelforce and the package was still at the depot with no plans on delivering it to the post office. They were unable to deliver on the specified date which is… Read Full Review

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★☆☆☆☆

“do not use.”

Written on: 12/01/2014

I sent a parcel before Christmas using Parcel force 24 hour signed for service to a place 5 miles from Swansea.The parcel was correctly packaged as per their packaging guidelines and correctly labelled with their own printed label. On arrival at their Swansea depot the parcel for some unknown reason was delivered to Amazon which is also based in Swansea.The parcel was eventually retrieved and delivered to the correct address 3 days late and damaged. I filed a claim for damage and late delivery… Read Full Review

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★☆☆☆☆

“Do NOT use Parcelforce!!!”

Written on: 11/01/2014

Each time I use Parcelforce there is always a big issue with delivery. Once, send a parcel to China and it was lost for 4 months. All of the sudden it was found and returned to me once I made a claim. I also tried Parcelforce to send a very important documents to Europe (with guarantee next day delivery). It came late - after 3 days. Quite expensive mistake - cost approx £50 to send it. Now, I've been expecting my parcel that was send from Europe and no one has idea where it is???!!!… Read Full Review

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★☆☆☆☆

“Terrible, terrible service”

Written on: 06/01/2014

The worst shipping company I have ever worked with. Shipping was very expensive and my parcel arrived weeks late. The service they provide does not reflect the prices they charge. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Terrible steer clear!!!”

Written on: 28/12/2013

I thought I would give them a shot, knowing they had a not so great reputation but I thought they had cleaned their act up hearing a few people saying they were ok now. Paid for a premium service, 48hr international delivery (priority) as the item I was sending was valuable, fragile and had a time limit on getting to it's destination (an RMA of some expensive electronics). I read the blurb, and it sounded good on their site, paid extra for insurance and off it went. Well, two weeks later, and… Read Full Review

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★☆☆☆☆

“CHEATERS”

Written on: 27/12/2013

They were supposed to deliver 2 luggages from the UK to Spain and the luggages desappeared. They "lost" them. When i called to ask about my luggages they were rude, unpolite and useless. I WOULD NOT RECOMMEND THIS COMPANY EVEN TO MY WORST ENEMY… Read Full Review

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★☆☆☆☆

“Unreliable - appalling service”

Written on: 24/12/2013

I recently moved from UK to Germany and organised the shipment of all my belongings with Parcelforce. I was asked to stay at home for a full day to wait for the courier to arrive and pick up my parcels. At 4pm the courier still hadn't arrived and I phoned up P2P to check whether the courier was still on his way. I was assured that was the case and that he would drop by before EOD. Needless to say, that wasn't the case and I had to reschedule the whole thing. Again I was asked to stay at home… Read Full Review

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★☆☆☆☆

“This company should be out of business”

Written on: 23/12/2013 by Bexton875 (1 review written)

We were sent Xmas parcel from our son in USA. Chased up from USA after it didn't arrive, said they couldn't deliver and left note. No note was left. They said we had to pay excess duty but would only deliver if we could sign for it, we are therefore having to drive to manchester from Derbyshire to collect parcel on Christmas Eve, having waited for it to be delivered for weeks. What is the point of paying delivery charges of around £60. We won't be using the service again and I will… Read Full Review

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★☆☆☆☆

“UNRELIABLE AND EXPENSIVE - find another courier and...”

Written on: 21/12/2013 by car11 (2 reviews written)

I opted for the Express-48 service and paid an extortionate £22.46. However, I was unable to track the item, so emailed Parcel Force. They replied the day before the item was due to be delivered and told me that it wasn't due to be delivered for another 'four days', meaning a 120-hour service. I am still waiting for an apology and compensation. … Read Full Review

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★☆☆☆☆

“Soulless incompetents-hell awaits them”

Written on: 19/12/2013

I wish I had known about Incompetence Worldwide before I came to the UK--I mailed 5 boxes containing valuable items from NY to UK when I left the States to come here. Two arrived, but not the other three--after 7 weeks(!) and repeated emails and phone calls, in which they could tell me nothing because I didn't have the tracking numbers PF assigned them (because they never notified me of delivery or arrival), in fact telling me they "were not in the UK yet", I finally got a customs invoice for a… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 19/12/2013 by billyliar (1 review written)

lost my parcel within the hour . only weighed 19kg and was 120cm long hardly something you could miss, reason label might have come off , label was printed by parcelforce themselves. already cost me a fortune in time and phone calls talking to people who dont seem to care. all you get is give me your details we will check . never get back . i would not advise anybody to use this company… Read Full Review

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