Parcelforce Reviews

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★☆☆☆☆
1.2 / 5
953
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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★★★★★

“Welldone”

Written on: 15/01/2016 by AriellaHorton83 (1 review written)

Sent parcel on Friday to USA at 10-30 am delivered 10-40 am Tuesday in St Louis well done parcel force only downside it cost me £70 pound to send way to much it was in the cargo hold it did not have its own seat… Read Full Review

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★☆☆☆☆

“Wrong adress ”

Written on: 13/01/2016 by IbrahimWhitaker15 (1 review written)

They delivered to the wrong adress,and to the wrong person with out asking for id. … Read Full Review

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★☆☆☆☆

“abysmal service”

Written on: 08/01/2016 by kevinsbest (1 review written)

ordered from ebay, got my phone number put on the parcel just in case, waited in for 2 days, got tracking number which said there had been 2 attempted deliveries, impossible, no knock, no card, no telephone call, use this useless company at your own peril, you have been warned… Read Full Review

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★☆☆☆☆

“Parcelfarce”

Written on: 07/01/2016 by Susanamullard (1 review written)

Ridiculous service. Lied 48h express service has so far taken 8 days and still not delivered. They lied about an attempted delivery and then lied about re attempting the delivery. 5 phone calls and continuosly fobbed off with we will guarantee this goes through. The parcel as i type is still sitting at the depot! Furious and will never use parceforce again. Parcelforce parcelfarce!!!… Read Full Review

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★☆☆☆☆

“Parcel-patheti”

Written on: 02/01/2016 by 218McCall (1 review written)

Parcel was loaded for delivery at 06:40a.m. Despite frequent checking throughout the day for updates on the tracking system (hehe - one of their better jokes), I finally checked at 15:30hrs to find about 4 updates had been added, including the last one, "Address issues - parcel back in Newport Depot", which is where it started from. When I contacted Newport, the level of concern shown was only obvious by it's complete absence; could not care less about the Customer on the other end. I was told it… Read Full Review

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★☆☆☆☆

“Dodgy Company”

Written on: 02/01/2016 by Powers219 (1 review written)

Never use this dodgy company, police are blaming me for taking neighbors parcel that i never took it because they left the card with neighbor "that i took it and sign it for them" i am never going to use parcelforce anymore in my life and i will spread the word. they are liers they know how to put innocent people in trouble… Read Full Review

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★☆☆☆☆

“Rubbish Service”

Written on: 01/01/2016 by Debacle (1 review written)

I ordered a Christmas Gift from US through USPS with priority mail guaranteed for 22nd December. The parcelforce tracking showed it was out for delivery on 23rd December so I was delighted. I waited in for the parcel which did not show up. I looked again at the tracking which now said the parcel was in customs. I contacted parcelforce on 30th Dec as the tracking showed there was customs duty to pay I had already paid 70 dollars for postage. I was speaking to the rep and making the payment when… Read Full Review

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★☆☆☆☆

“Parcelforce have taken our Christmas! Abolutely Useless!”

Written on: 23/12/2015 by cpwoody (1 review written)

A package was posted to me using USPS Priority Service on the 8th December 2015. It was guaranteed to be delivered within 10 days. It has been in the UK since the 12th December 2015 and Parcelforce have been holding it. This was to be a Christmas present, they have ruined that! This is a copy of an email I sent to their Customer service department: "Please can you tell me why this consignment has not been delivered? Why you have failed to contact me, if there is a problem with it? This… Read Full Review

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★☆☆☆☆

“Avoid this company,”

Written on: 22/12/2015 by Valentinv55 (1 review written)

after 15 days still waiting for my item, took a day off from work to wait for this, nobody show up. Even so, in their system says that nobody was at home. Never found a card in the mail box. I contacted the seller to get the tracking number. Do you believe this: 10/12/2015 19:05 Coventry Depot Parcel returned to/received in depot 10/12/2015 19:00 Coventry Depot Delivery attempted Took them 5 min from Warwick to Coventry. Impressive isn't it? Have a look on google maps, usually 40 min with… Read Full Review

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★☆☆☆☆

“Complete waste of time and money”

Written on: 22/12/2015 by LizG247 (1 review written)

I used ParcelForce thinking that I would be getting a dependable reliable and trustworthy service. How wrong I was! I used the Express 24 collection courier service, the item was extremely well packaged in a double walled box with packing material and clearly labelled as fragile with lots of fragile marked tape. Item was received broken, having paid for the enhanced insurance policy I was confident it would be covered. I was wrong the list of exclusions is ridiculous it just about exempts… Read Full Review

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★☆☆☆☆

“Do yourself a favour and use a different courier service”

Written on: 22/12/2015 by Kimhancock (1 review written)

This collection has been a farce from start to finish. I had arranged and paid for this box to be collected between 9-5 Thursday 17th December. The driver turned up and said he had no room on his van for the box. (Baring in mind I paid extra for a large box courier service and gave all weight and dimensions when booking it). The driver left and said he would return for it later, leaving no card or time details or anything. He did not return. Many phone calls ensued speaking to various people… Read Full Review

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★☆☆☆☆

“DO NOT USE PARCEL FORCE AND TELL EVERYONE HOW BAD THEY ARE”

Written on: 21/12/2015

This is the worst service you can imagine - also the post office are still selling this service and do not warn you - please tell everyone just how bad Parcel Force are . They should not be in business. DO NOT USE PARCEL FORCE AND TELL EVERYONE JUST HOW BAD THEY ARE. Also just forget the customer service centre - rude rude rude and covering their slippery backs the whole way… Read Full Review

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★☆☆☆☆

“Pick up from Deeside when I live on Anglesey - what!”

Written on: 18/12/2015 by GarrettMalloy408 (1 review written)

Why would any company who appreciates satisfied customers choose to use parcel force is beyond comprehension! They are undoubtedly the most inflexible service in the UK. People who shop online do so because they work and are therefore highly unlikely to be home when delivery is attempted! Please get your heads around this parcel force! Companies insisting on signature and delivery firms too inflexible to deliver to neighbor houses are doomed to fail in this increasingly cut throat industry… Read Full Review

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★☆☆☆☆

“useless”

Written on: 13/12/2015

I ordered something from Selfridges not realising who they used to deliver. I left a note on the door asking for the parcel to be left in the shed & signed it, as I was out at work all day, like most people! The parcel was not delivered, instead taken back to the depot. When I rang them it was stated that they needed an electronic signature. When I asked for it to be delivered to the post office they said it was too big... it's not that big, but bigger than a she box. They said they don't leave… Read Full Review

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★☆☆☆☆

“Parcelforce worldwide delivery After sending a parcel...”

Written on: 11/12/2015 by Alina24 (1 review written)

Parcelforce worldwide delivery After sending a parcel on 9th december through Royal Mail choosing Parcel Force worldwide I called paypal and asked about a tranzaction wich they said doesn`t exist and the e-mail received from them is a fake one and that I need to stop this parcel immediately. I`ve lost today on 10 th december almost 2 hours to explain to the customer service that this is a crime and they need to stop the package wich is sent to Nigeria, immediately and return it to my address… Read Full Review

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★☆☆☆☆

“Didn't bother collecting”

Written on: 10/12/2015 by CarlosBruce271 (1 review written)

Paid for 48hr delivery with parcelforce, then waited in all day for them to collect my parcel between hours 10-5 and no one bothered to show up. So called their depot and was told the driver had finished his shift and they will collect tomorrow instead. So one this delivery is no longer 48hrs and has extended it by another few days as the weekends don't count in their delivery times and two i now have to wait in another day for someone to collect. Don't bother with parcelforce… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 10/12/2015 by Tk032012 (1 review written)

Not happy....received a slip stating where my parcel was left when I got home last night about 8pm, so I checked as stated (behind back bin) and the box 'left with neighbour' was ticked. So looked behind my bin and neighbours bins and nothing. So contacted parcel force this morning twice and both times they said someone will call back within an hour, called once at 8am then about 9.45am, up till 1pm no call back then get the courier at the door explaining where he left it. I explained I've had… Read Full Review

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★☆☆☆☆

“Really bad service and with lies all the day”

Written on: 07/12/2015 by 196Davies (1 review written)

I am really disapointed with you! I was specting a delivery for yesterday and apparently as on the system said someone came but didn`t left any card to let me know that have came, but on the website tracking my parcel was saying they did; so I reschedule to be delivered at home. I was all day working from home just waiting for the delivery. I called this morning and they told me that was on the van with a driver to be delivered before 5.30 even without the information update on the system… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 05/12/2015 by 118Compton (1 review written)

Sent texts for 2 days saying it would be delivered. Waited in both days as parcel had to be signed for. Nothing turned up until I got Selfridges to chase it up. Second time this has happened. Totally inefficient and caused a lot of stress… Read Full Review

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★★★★★

“Excellent Service - Very Impressed - West Horsley Area”

Written on: 02/12/2015 by 391Haynes (1 review written)

I would like to say that I have been very impressed with the service from Parcel Force today I was able to view tracking details as soon as my parcel was disptched from the supplier yesterday and today have receive two texts advising of the delivey time Pleased to say the item was delivered within the 1 hour slot by a very friendly driver Excellent Customer service, many thanks… Read Full Review

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