Parcelforce Reviews

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★☆☆☆☆
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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★☆☆☆☆

“Unbelievably poor!”

Written on: 19/10/2015 by StefanSchnetker (1 review written)

Where do I begin to describe 'Medway' Parcelforce in Kent? How about a list of words which sum up their performance? Abysmal, dire, appalling , disinterested, ignorant, rude; I could go on for hours but you get the idea. It seems that the telephone is something they are really struggling to get to grips with; poor souls. In fact they are so hopeless that in the recent past I had to drive a round trip of 100 miles to pick up a fishtank they were supposed to deliver as they couldn't even find… Read Full Review

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Dvszombie's Response to StefanSchnetker's Review

Written on: 19/10/2015

Whilst I haven't had the privilege of having something delivered by medway parcel force (mainly because they fail to accomplish such a mean feat) I am sure that their staff are hard working at hardly working. I am interested in hearing more about this cow pat theory however as cow pats provide a gathering place for flies they could be seen as somewhat useful. Therefore, might I suggest that a black hole system be substituted as it may be more in keeping with the service provided by the companies call centres....

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★☆☆☆☆

“poor customer service”

Written on: 05/10/2015 by BryannaBaldwin (1 review written)

was unable to track my item contacted customer service 3 times, but got no reply, why advertise a service which did not work for me? would not use again… Read Full Review

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★☆☆☆☆

“Unexceptably Poor Service”

Written on: 03/10/2015 by RRMROBERTS (1 review written)

This goes beyond poor customer service, after requesting a Saturday Delivery it is now 3 times they have failed to deliver my Parcel. I have called them several times and each time have been promised that it will be delivered, I have been promised that I would receive a call back from management but this did not happen. I would not recommend this service to anyone as this is undoubtedly the worst experience I have ever had and after seeing all the other complaints I am shocked that there are… Read Full Review

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★☆☆☆☆

“SHOCKING SERVICE”

Written on: 03/10/2015 by Reedmq280 (1 review written)

As a business customer of Parcelforce, (a small business - but does it matter?) I continue to be amazed at their terrible service! I will be leaving them asap. They loose parcels, don't care about that, don't communicate with the customer, don't collect on time (not even on the right day!) and still the account charges every time are for the expensive 24 hour service we use… Read Full Review

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★☆☆☆☆

“The worst company ”

Written on: 28/09/2015 by Gravesxz433 (1 review written)

Had lots of things delivered over a few weeks most thing damaged when you call it's not their problem even when it has all labels regarding glass or keep up right was told it's all down to the person who sent it never use this company if you want your good to be delivered with care and undamaged… Read Full Review

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★☆☆☆☆

“Utterly poor service.”

Written on: 28/09/2015

A parcel received at Nottingham Central at 15:42 on 23 September arrived at the Parcelforces depot in Inverness at 18:26 on the 25 September. I telephoned the Inverness depot to ask when I could expect my parcel and was told it will be delivered on Monday the 28 September. When I asked why not today I was told that a Saturday delivery is a premium service and costs extra. I pointed out to the man that my parcel was sent via Parcelforces 48 hour Express service a time well passed. The… Read Full Review

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★☆☆☆☆

“bloody useless”

Written on: 20/09/2015 by 82Mason (1 review written)

Ordered some new shoes on-line on 13 Sept. Got an email from the company on the 14 Sept stating item despatched. Then got an email from Parcelforce on the 15Sept, stating item received and would be delivered on the 17 Sept. Waited in all day. No show. Rang customer services. Nice lady said that the item was received in Plymouth depot on the 16 Sept. But for some reason, it was now in Coventry. I live in Cornwall… Read Full Review

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★☆☆☆☆

“Totally useless”

Written on: 18/09/2015 by AdityaThorpe459 (1 review written)

Good communication but poor delivery service. Their driver allegedly failed to locate the address twice on the day. Contacted the helpline, great we can get it to you tomorrow Am but Then I had to wait another day so missed the deadline with the fitter.As goods were ordered to finish a job before the weekend… Read Full Review

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★☆☆☆☆

“Hidden exclusions beware”

Written on: 17/09/2015 by kevinsilver (1 review written)

Parcelforce completely wrecked a highchair I sent with them, then had to direct me over the phone to a link which shows exclusions from compensation. Awful carrier and generally dreadful service… Read Full Review

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★☆☆☆☆

“Don't use EVER! !!”

Written on: 12/09/2015 by Whitedog85 (1 review written)

Compared to other delivery companies Parcel Force are unreliable, unprofessional and shoddy. They provide an inadequate service from my experience and I will not use them again or recommend them. Highly in need of a shake up… Read Full Review

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★☆☆☆☆

“apalling”

Written on: 11/09/2015 by nrMalloy378 (1 review written)

I waited in all day for a delivery of fresh meat. The tracking showed in progress. It never arrived.I phoned parcel force who could not explain why it was not delivered but said they would phone me back. No call received. They also said they would deliver the next day. When I pointed out it was fresh meat which had been carried around in a warm van all day only to be returned to the depot for delivery the next day, the person I spoke to did not seem to find that a problem. I do feel sorry for… Read Full Review

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★☆☆☆☆

“Not even worthy of a half star”

Written on: 10/09/2015 by Chris.smith1979 (1 review written)

Driver will only deliver to the post office as carnt find my house but hasn't been past yet as he will meet me at 4 at the post office which is 500 yards from my house total lies you will never win when your drivers don't care… Read Full Review

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★☆☆☆☆

“Bad company”

Written on: 08/09/2015 by 67McDaniel (1 review written)

5 hours waiting for my package... I send 2 email without receive response! I call to principal office and the agent cut my call! Very bad company… Read Full Review

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★☆☆☆☆

“Waited in for delivery - They left 'delivery' note NOT...”

Written on: 06/09/2015 by Hayesws325 (1 review written)

Ordered mobile phone for next day delivery - Saturday stayed in waiting No KNOCK on door NO DOOR BELL - and delivery centre closes at noon - I found out after finding a small DELIVERY NOTE -9.30 AM - not in !!!!!!!!!!!!!!!!!!!! I WAS AT HOME AND THERE WERE THREE CARS ON THE DRIVE - SO ANNOYED - what is the point in NEXT DAY DELIVERY - NEXT DELIVERY IS TUESDAY WHEN i AM not home - but at work - so now I have to pay £1 to have it delivered to local Post office - WELL WHY DIDN'T THEY LEAVE IT… Read Full Review

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★☆☆☆☆

“Express 24 Laughable !!!”

Written on: 06/09/2015

I was suppose to receive parcel early afternoon on the Friday,I thought I would have Saturday AM as a fall back (how silly of me !). Really needed parcel for the weekend and ready for work first thing Monday morning.Rang customer service at 09.00 on Sunday morning and was told I cannot collect parcel and it would be sent out Monday! Parcelforce 24 EXPRESS is really Parcelforce 90+ SLOW in reality. DO NOT USE AND WOULD NOT RECOMMEND !… Read Full Review

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★☆☆☆☆

“Ordered not delivered - lost? Noone can tell”

Written on: 05/09/2015 by Gilbertoz206 (1 review written)

Useless customer service, no one can tell me when is my order!… Read Full Review

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★☆☆☆☆

“Unbelievable ”

Written on: 04/09/2015 by JaylynChaney226 (1 review written)

please do not waste your time with them, they make promise after promise that they cannot keep, my parcel has been in their depot a week now, I've just checked and apparently it's been delivered, yet I'm at the delivery address, they even have a copy of a signature which I haven't signed. Parcel force more like parcel farce if you ask me… Read Full Review

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★★★★★

“great service”

Written on: 04/09/2015

had a parcel sent to USA.Post Office had wrong address bar-coded but with a deal of emails,they managed to deliver correctly and on time.have used twice and am very pleased with service… Read Full Review

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★☆☆☆☆

“terriblllee”

Written on: 03/09/2015 by ArjunHoward324 (1 review written)

This is the worst service I have ever experienced in my world. The people that answer the calls are extremely unqualified and inexperienced. My delivery was meant to be here 2 days ago but the driver hasn't turned up yet. I will be sure to never use this service EVER or tell anyone sending items to use these incompetent people. I will surely spread the word because they have really got to my last nerve. Will make sure anyone I know or strangers that I hear that want to send or receive items… Read Full Review

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★☆☆☆☆

“THE WORST COURIER I HAVE EVER DEALT WITH.”

Written on: 02/09/2015 by duncylam (1 review written)

TWO DAYS OF WASTED TIME AND MONEY WAITING FOR DELIVERY.I HAVE NOW INSTRUCTED SENDER TO RETRIEVE THE PARCEL FROM THE COURIER AND PROVIDE A FULL REFUND TO ME. AVOID THIS COMPANY… Read Full Review

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