Parcelforce Reviews

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★☆☆☆☆
1.3 / 5
9% of users recommend this
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  • Value For Money

Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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★☆☆☆☆

“Do NOT use Parcelforce!!!”

Written on: 11/01/2014

Each time I use Parcelforce there is always a big issue with delivery. Once, send a parcel to China and it was lost for 4 months. All of the sudden it was found and returned to me once I made a claim. I also tried Parcelforce to send a very important documents to Europe (with guarantee next day delivery). It came late - after 3 days. Quite expensive mistake - cost approx £50 to send it. Now, I've been expecting my parcel that was send from Europe and no one has idea where it is???!!!… Read Full Review

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★☆☆☆☆

“Terrible, terrible service”

Written on: 06/01/2014

The worst shipping company I have ever worked with. Shipping was very expensive and my parcel arrived weeks late. The service they provide does not reflect the prices they charge. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Terrible steer clear!!!”

Written on: 28/12/2013

I thought I would give them a shot, knowing they had a not so great reputation but I thought they had cleaned their act up hearing a few people saying they were ok now. Paid for a premium service, 48hr international delivery (priority) as the item I was sending was valuable, fragile and had a time limit on getting to it's destination (an RMA of some expensive electronics). I read the blurb, and it sounded good on their site, paid extra for insurance and off it went. Well, two weeks later, and… Read Full Review

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★☆☆☆☆

“CHEATERS”

Written on: 27/12/2013

They were supposed to deliver 2 luggages from the UK to Spain and the luggages desappeared. They "lost" them. When i called to ask about my luggages they were rude, unpolite and useless. I WOULD NOT RECOMMEND THIS COMPANY EVEN TO MY WORST ENEMY… Read Full Review

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★☆☆☆☆

“Unreliable - appalling service”

Written on: 24/12/2013

I recently moved from UK to Germany and organised the shipment of all my belongings with Parcelforce. I was asked to stay at home for a full day to wait for the courier to arrive and pick up my parcels. At 4pm the courier still hadn't arrived and I phoned up P2P to check whether the courier was still on his way. I was assured that was the case and that he would drop by before EOD. Needless to say, that wasn't the case and I had to reschedule the whole thing. Again I was asked to stay at home… Read Full Review

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★☆☆☆☆

“This company should be out of business”

Written on: 23/12/2013 by Bexton875 (1 review written)

We were sent Xmas parcel from our son in USA. Chased up from USA after it didn't arrive, said they couldn't deliver and left note. No note was left. They said we had to pay excess duty but would only deliver if we could sign for it, we are therefore having to drive to manchester from Derbyshire to collect parcel on Christmas Eve, having waited for it to be delivered for weeks. What is the point of paying delivery charges of around £60. We won't be using the service again and I will… Read Full Review

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★☆☆☆☆

“UNRELIABLE AND EXPENSIVE - find another courier and...”

Written on: 21/12/2013 by car11 (2 reviews written)

I opted for the Express-48 service and paid an extortionate £22.46. However, I was unable to track the item, so emailed Parcel Force. They replied the day before the item was due to be delivered and told me that it wasn't due to be delivered for another 'four days', meaning a 120-hour service. I am still waiting for an apology and compensation. … Read Full Review

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★☆☆☆☆

“Soulless incompetents-hell awaits them”

Written on: 19/12/2013

I wish I had known about Incompetence Worldwide before I came to the UK--I mailed 5 boxes containing valuable items from NY to UK when I left the States to come here. Two arrived, but not the other three--after 7 weeks(!) and repeated emails and phone calls, in which they could tell me nothing because I didn't have the tracking numbers PF assigned them (because they never notified me of delivery or arrival), in fact telling me they "were not in the UK yet", I finally got a customs invoice for a… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 19/12/2013 by billyliar (1 review written)

lost my parcel within the hour . only weighed 19kg and was 120cm long hardly something you could miss, reason label might have come off , label was printed by parcelforce themselves. already cost me a fortune in time and phone calls talking to people who dont seem to care. all you get is give me your details we will check . never get back . i would not advise anybody to use this company… Read Full Review

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★☆☆☆☆

“worst service ive used”

Written on: 18/12/2013 by fghdfhdt (1 review written)

i have used this service on 2 occasions, first delivery was ment to be next day signed for delivery, I received it 3 days later. thinking it was a once off thing I tried again, once again using next day delivery, sent it off on a Friday, it is now Wednesday and still no delivery. this is the worst service ive ever used. defiantly wouldn't recommend it… Read Full Review

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★☆☆☆☆

“non existent customer service”

Written on: 17/12/2013

My wife was waiting on urgent medical supplies from a new provider who use Parcel force (should that be farce?)Despite them having the parcel on Thursday and the parcel being 24hr express delivery it didn't arrive until Sunday. Attempts to contact Parcel Force by both the medical supplier and myself on the Friday came to nothing (they obviously don't answer the phone that day). Spoke to them on Saturday and assured the parcel had been loaded onto van and would be delivered prior to… Read Full Review

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★★★★★

“Does what it says”

Written on: 13/12/2013 by bengeo1 (2 reviews written)

Out when delivery attempted. Collected from convenient local office, no queue, no phone/web hassle. Fine… Read Full Review

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★☆☆☆☆

“Extremely poor service”

Written on: 12/12/2013 by papavi (1 review written)

Parcelforce service is absolutely rubbish!!! I booked a collection of a parcel online to send a parcel abroad. Before finishing the booking the website went to their home page and i never received a tracking number, confirmation of order, email...NOTHING I tried to phone the to get confirmation and they told me that if i hadnt been given a refference number then the order hadnt gone through. So... i booked another more efficient courrier to deliver my parcel. The next day a parcelforce driver… Read Full Review

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★☆☆☆☆

“DELIVERED TO AN ABANDONED HOUSE?!”

Written on: 11/12/2013 by simoncoldbeck (1 review written)

I paid for express delivery and my Sony home theatre system was meant to arrive on the 9th. Finally on the 11th the van pulled up in front of my house and I went to open the door to find that he'd driven away without attempting to knock, and he didn't leave a note. An hour later I rang up parcel force to ask what had happened and I'm given a number for the Central London depot (I live in Manchester), who laughed at me and gave me the Manchester number. I am then told that someone living in… Read Full Review

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★☆☆☆☆

“Avoid parcel force!”

Written on: 09/12/2013

Maybe I am a slow learner, but now for the 4th time in recent weeks I am sitting waiting for a parcel force delivery which has yet to arrive. None of the last 3 arrived on the day specified, having sat all day waiting. On each occasion thee website said "loaded onto vehicle for delivery" for 3 days before it actually arrived and on one occasion the website was not working at all and today it does not recognise the number at all, despite double checking it on my part. My advice in future would… Read Full Review

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★☆☆☆☆

“delivery”

Written on: 07/12/2013 by madar1963 (1 review written)

Steer clear of this company great arc Consignment and use the other companies of its kind. I've been waiting for a packet of two weeks, and every day there were problems with the delivery, everything was exactly as described, I called to the site every day and the courier had a problem with readings address and correct address was on the package. When after two weeks finally managed to get not even heard the word sorry just turned and walked away, so be warned if possible ... NO MORE OF… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 07/12/2013

Took a day off work and waited in all day for my parcel to arrive as it was on the next day delivery guarantee. Guess what, did not arrive. Phoned and eventually spoke to someone at the depot who gave no excuse as to why it wasnt loaded on the truck, it just wasnt loaded that day. Useless! Emailed and got the usual rubbish that we take the complaint seriously and will look at it to improve service in future. What about some compensation for wasting my day!!… Read Full Review

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★☆☆☆☆

“Parcel force are beyond the rating scale ”

Written on: 06/12/2013 by pearlnoix (1 review written)

the company shouldn't exist! A suggestion would be to change their name to " Postponed force"! Category : boxes + things in envelopes + thinking delayed = unreliable services! My parcel was supposed to arrive yesterday but went to the wrong depot ,are animals working for this company?!! I should imagine the OX and cart will turn up... eventually with my parcel. … Read Full Review

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★☆☆☆☆

“Lost piece of furniture!”

Written on: 02/12/2013 by ma7nas (1 review written)

Parcelforce managed to lose a piece of furniture that I ordered from made.com, even though it was supposedly a guaranteed 48 hour delivery time from receipt at their hub. After numerous phone calls to different people I was told a different story each time, and they don't seem to keep any record of conversations that have been had previously so the whole story needs to be regurgitated over and over each time you call. The online tracking was useless and inaccurate. Still no sign of the… Read Full Review

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★☆☆☆☆

“Parcelforce-Hopeless!”

Written on: 30/11/2013 by mike.lax (1 review written)

How can they be allowed to stay in business? Like other reviewers, I was in when they claim to have called. They sent a letter by post- not thru the letterbox as would have done if they truly had called-telling me my parcel was in a depot many miles away. There is a post office depot much closer to where I live. The frustrating thing is that we can't do much about it. People still use them for some reason… Read Full Review

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