Parcelforce Reviews

Click here if this is your business
★☆☆☆☆
1.2 / 5
798
8% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
? Ask our helpful community of experts about this product or company
Parcelforce - Ask a question now

Media Gallery for Parcelforce

Parcelforce
Parcelforce
Parcelforce
Parcelforce

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“monkeys are smarter”

Written on: 08/01/2015 by whatever11111 (1 review written)

these guys are idk want to say they liers cheats and thiefs this is not my 1st or 2ed or 3ed etc complaint nothing ever on time wait days over the delivery date poor email and net serves people on the phone like to repeat they self like talking to a dog looking and u with head turn to the side. this time i payed tax after they hold it for some stupid reason every other company send it then u pay to save time but parcel force are dumb. they told me i get it today take the day off to get… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“a very unrelaiable service ”

Written on: 07/01/2015 by kittykat772 (1 review written)

i waited a a full day for parcelforce not to turn up with my delivery. the following day it came at 2pm. dismal customer service. from a unhappy customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling Delivery Service”

Written on: 06/01/2015

It has taking my mothers parcel to arrive in the Caribbean 1 month so far. I wouldn't mind a slight delay, if necessary over Xmas, but the package included her medication. I paid over £105 for no more than 6 days of a delivery service! Shocking! The parcel is lost somewhere in Port of Spain, I route that is not necessary for the package to take. NO-ONE can tell me where the parcel is once it left London.In the meantime, my mother goes without her medication, Xmas and birthday… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst!!!”

Written on: 05/01/2015 by Leesh25 (1 review written)

There isnt much to say since Parcelforce never picked up the parcel. I phoned 15 minutes before closing to see where they were but was told to wait till closing to see if they do pick up the parcel. It didnt make sense then and still doesn't. I honestly would not recomend this company to pick up anything… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst delivery service I've ever had”

Written on: 05/01/2015 by Alexuk2 (1 review written)

Was sent a parcel from E. Europe and it should have arrived right after Christmas. It's almost 6 days into the new year and the package is still not here. Checking the track and trace, I can see it was held a few days in the International Hub and nowt that it was "Held - damage recorded". Coming here I see it's the WORST parcel service in UK's history, ranked 63 out of 63. They break everything they get their hands on, is there a way to make sure international airmail doesn't get handled by… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“one wasted Christmas eve”

Written on: 31/12/2014 by Chace81 (1 review written)

Spent Christmas eve waiting for 2 parcels to turn up as the tracking on both parcels was saying they was loaded for delivery 0751 on 24/12/14 all advice I found said that if it was out for delivery tho it was Christmas eve they will be delivered I waited till 2030 before giving up! Now its the 29/12/14 and my parcel says loaded for delivery at 0751 and so the wait continues. One of my parcels contains a mobile phone I hope its not been left in a cold damp van over Christmas whats the point of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor compared to other couriers”

Written on: 30/12/2014 by MaciRandall (1 review written)

Express 24 service is a joke. No notification of my parcel being taken back to the depot because time ran out for the driver. Maybe just maybe they are stuck in the snow we haven't had yet...! Maybe it's one long delivery and it's still on the road winging its way to me. What Parcel Force need is a proper customer tracking system. If DPD can do it where you can see you parcel on an online map then why can't Parcel Force...? I understand that this is a busy time of the year but your customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rubbish”

Written on: 26/12/2014 by fsRoberts377 (1 review written)

Terrible phone staff, not helpful at all. My parcel signed for by some stranger. No card left in door so I assume it has been taken or lost by the driver!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fragile Parcel Handled Really Well”

Written on: 26/12/2014 by CaraOrtiz205 (1 review written)

Used express 24 to ship a delicate painting. The package arrived on time and in perfect order. The tracking website works really well… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Parcel Force.. What Parcel what force”

Written on: 22/12/2014 by CaraBaker48 (1 review written)

Waited in all day for a parcel to be delivered. Tracking said it left the depot that morning so it should be with me soon. Mid afternoon came and no parcel, then saw a card in my letterbox saying the called but I wasn't in. No ring of the door bell or knock just the card. Phoned the depot and said I would pick it up next day. First thing next morning the tracking tab was still open on my PC so I refreshed it, it said my parcel was out for delivery. I was going to pick it up. Anyway I caught the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very angry!”

Written on: 22/12/2014 by Cailynf1958 (1 review written)

I had an email from the sender to say my package was being delivered that day, the a text from Parcelforce asking where to leave it if I was out, when a card would be left for me. Nothing delivered so next day tracked it only to see 'someone' had signed for it! No one has knocked or rung my door bell and there was no card left so I had no idea where it was! Eventually Parcelforce told me it had been delivered to a post office but not which one! I now have to go to the post office and wait… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“This is the worst experience I ever had in my life”

Written on: 21/12/2014 by Barrynz143 (1 review written)

My visa documents were shipped from UK through this service and they charged heavily around 52 grand for it. I was expecting them atleast in 1-2 days...for now it's almost a week and don't even know where it is. I spend lot of money for my visa fees and without these I can't proceed for a visa. They don't have a international tracking system. once the package leaves UK they don't even have a track of it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor service”

Written on: 19/12/2014 by Kirkland328 (1 review written)

It seems to me that Parcel Force likes to take the deliveries back to their depot which is about 40 miles away from me. How they manage to survive with this service is anyone's guess. They could - it appears - leave the parcel with the local post office, but they don't. They could leave the parcel with the neighbours but they don't even try (all the other curriers do). They could send you a warning to say the parcel will be with you on such and such a date... yep you guessed it. In 9 out of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful service, no ability to adjust delivery. Never use.”

Written on: 19/12/2014 by MacLean384 (1 review written)

A 19th century service, completely inadequate for people who work. There is no ability to adjust delivery, and the staff are incapable of writing legibly! I shall be contacting the original vendor to advise them to change or at least offer alternative delivery arrangements. I would pay extra for it NOT to be ParcelForce. It would improve the ParcelForce service immeasurably if your got amazon or anyone else to do the job for them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ Incompetent”

Written on: 18/12/2014 by Mireandy (1 review written)

I Waited 4 days for what was suppose to be an express delivery- they wasted my time ,the parcel left the depot every morning and went back in the evening-. They Only work 9-5 five days a week - they have never heard of peak period like Xmas , and have never thought of adding extra vans and working longer hours.. When you phone they tell stories and get all defensive - this is not the way to behave in this competitive world.-sorry this is just not good enough-… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Should shut down”

Written on: 17/12/2014 by Crunch123 (1 review written)

company needs to close down and big company's need to stop using avoid avoid this company will take sweets from kids… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I would give it a 0 star if I could!”

Written on: 16/12/2014 by s.o.1. (1 review written)

I ordered from a company in america and parcelforce was the delivery service used,on their behalf, if I could have chosen which company to deliver I would definitely not have chosen parcelforce!!) I ordered before from the same company in america and a different courier was used. This time parcelforce was used and my package was held for DAYS due to custom checks, well I paid the custom charges etc, and then waited several more days to receive my item! I received my item which had been… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“very bad service ”

Written on: 13/12/2014 by Sladen500 (1 review written)

they posted my item to a different address 5 miles away and they didnt care i went to that address to collect it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NO card left to say WHERE they left my parcel !!!!!!!”

Written on: 13/12/2014 by suekosmalski (1 review written)

A message was left on my sons tracking advice to say his parcel had not been delivered as no one answered the door at 5.32pm 9.12.14.and it should be collected. No information about where it was!!! No clue who the company were that had been trusted to deliver!!! But l was at home and there no one had been, No card had been left and i checked our outside cupboard, nothing. After a WEEK of running all over the place trying to trace a package that should have been delivered on 9.12.14, I finally… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The Worst Company EVER”

Written on: 11/12/2014 by Abdullah27 (1 review written)

they fail, over and over. I have absolutely zero faith in any aspect of their business. These numbers mean absolutely nothing: 24. 48. What do they refer to, days? No. The parcel never gets delivered on time. And until it actually arrives at its destination there is no knowing where it might be. Compared to other couriers in the UK Parcelforce is easily the worst. And no wonder they receive such low reviews all over the internet. They are careless, useless, frustrating and they have no internal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview