Parcelforce Reviews

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★☆☆☆☆
1.2 / 5
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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★☆☆☆☆

“Parcelforce worldwide delivery After sending a parcel...”

Written on: 11/12/2015 by Alina24 (1 review written)

Parcelforce worldwide delivery After sending a parcel on 9th december through Royal Mail choosing Parcel Force worldwide I called paypal and asked about a tranzaction wich they said doesn`t exist and the e-mail received from them is a fake one and that I need to stop this parcel immediately. I`ve lost today on 10 th december almost 2 hours to explain to the customer service that this is a crime and they need to stop the package wich is sent to Nigeria, immediately and return it to my address… Read Full Review

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★☆☆☆☆

“Didn't bother collecting”

Written on: 10/12/2015 by CarlosBruce271 (1 review written)

Paid for 48hr delivery with parcelforce, then waited in all day for them to collect my parcel between hours 10-5 and no one bothered to show up. So called their depot and was told the driver had finished his shift and they will collect tomorrow instead. So one this delivery is no longer 48hrs and has extended it by another few days as the weekends don't count in their delivery times and two i now have to wait in another day for someone to collect. Don't bother with parcelforce… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 10/12/2015 by Tk032012 (1 review written)

Not happy....received a slip stating where my parcel was left when I got home last night about 8pm, so I checked as stated (behind back bin) and the box 'left with neighbour' was ticked. So looked behind my bin and neighbours bins and nothing. So contacted parcel force this morning twice and both times they said someone will call back within an hour, called once at 8am then about 9.45am, up till 1pm no call back then get the courier at the door explaining where he left it. I explained I've had… Read Full Review

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★☆☆☆☆

“Really bad service and with lies all the day”

Written on: 07/12/2015 by 196Davies (1 review written)

I am really disapointed with you! I was specting a delivery for yesterday and apparently as on the system said someone came but didn`t left any card to let me know that have came, but on the website tracking my parcel was saying they did; so I reschedule to be delivered at home. I was all day working from home just waiting for the delivery. I called this morning and they told me that was on the van with a driver to be delivered before 5.30 even without the information update on the system… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 05/12/2015 by 118Compton (1 review written)

Sent texts for 2 days saying it would be delivered. Waited in both days as parcel had to be signed for. Nothing turned up until I got Selfridges to chase it up. Second time this has happened. Totally inefficient and caused a lot of stress… Read Full Review

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★★★★★

“Excellent Service - Very Impressed - West Horsley Area”

Written on: 02/12/2015 by 391Haynes (1 review written)

I would like to say that I have been very impressed with the service from Parcel Force today I was able to view tracking details as soon as my parcel was disptched from the supplier yesterday and today have receive two texts advising of the delivey time Pleased to say the item was delivered within the 1 hour slot by a very friendly driver Excellent Customer service, many thanks… Read Full Review

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★☆☆☆☆

“Ridiculous - they have wasted my money, time and energy”

Written on: 30/11/2015 by Ginta1 (1 review written)

Prepared a parcel for my sisters new born... You know special shipment to your family - everyone is eager to get it.... 1. I go to the Post office - pay the money, gave them my parcel with the address written on 2 sides of the box. I was not told anything that this is not a normal way to ship or that this company has a very bad track record. 2. Two weeks latter no sign of the parcel. - system shows that parcel has left the Post Office. - My sister goes to the Lithuanian post office. No sing… Read Full Review

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★☆☆☆☆

“worst courier service! incompetent & incapable”

Written on: 28/11/2015 by clare_c (1 review written)

I arranged to have a large package delivered on Friday. The package was a £250 4m x 3m chicken run which I was buying because the fox was after my chickens. I booked a day off work and arranged for 2 people to be here to assist me in building the run. Parcel force delivered 2 boxes on the Friday as planned, we tried to build the run to find half of the items were missing. Upon looking at the boxes it should have been a 3 part delivery but only 2 of 3 parts came. I rang parcel force who told… Read Full Review

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★☆☆☆☆

“Lazy - and known for it in the industry”

Written on: 26/11/2015 by River21 (1 review written)

Waited in all day for a delivery to find they had gone to the wrong address. The street name is similar but all the other delivery services get it right - the driver didn't bother to check the satnav. Complained to the company that booked them - they told me that ParcelForce generally don't make any effort if no-one answers the door straightaway. So that is now 2 companies I won't use again - ParcelForce and the people who book them knowing they give a poor service. … Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 26/11/2015 by qjDriscoll253 (1 review written)

My daughter is currently living in turkey so i sent her a suitcase on the 6th of november 2015 they said it would take 5-7 days! we are now on the 23rd and still no sign of bag. Company is totally useless. Couldnt care less that people dont just use there company for good of there health people need there parcels… Read Full Review

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★★★★★

“Only complaints never thanks”

Written on: 26/11/2015 by Broussardxi350 (1 review written)

As a Parcelforce driver I am shocked that the only customers who write a review are those with a complaint. On average 60 percent of the customers we deliver to are out but none of these take the time to thank us for knocking on numerous neighbours doors in an attempt to take in their parcel. If everyone was in when we called half the day wouldn't be wasted and deliveries failed. Do people go out when they order a cab or a takeaway… Read Full Review

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★☆☆☆☆

“Completely hopeless - wish I could give them zero stars”

Written on: 25/11/2015 by MalcF (1 review written)

Didn't even turn up to collect the parcel booked on Express24...not just on the original booking, but again on the rescheduled date… Read Full Review

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★☆☆☆☆

“Late, Unhelpful, Passing the buck!!!”

Written on: 20/11/2015 by cassm (1 review written)

With the exception of a lady in the Edinburgh Office I have found the Parcelforce experience to be unreliable and unhelpful. Such is the poor service they provide it inconveniences both the customer receiving goods and I have no doubt tarnishes the reputation of small business who decide to opt for this company. Although my parcel was picked up from the seller on Mon 16 Nov 15 (Parcelforce48) I eventually received the delivery at 1140 today 20 Nov15. I attempted to contact the contact number… Read Full Review

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★☆☆☆☆

“No-show and Terrible Customer Service”

Written on: 15/11/2015 by cristicbz (1 review written)

Ordered Express 24 service. They were supposed to deliver on Saturday and they didn't, the tracking history shows that they didn't even attempt delivery. The history was updated at 12:48, 18 minutes after the depot's closing time so I couldn't possibly call _them_. I called customer service and they confirmed that with a shrug and told me it would be delivered on Sunday. On Sunday, there was a "delivery attempted at 8:39". I was home, no card left, no buzzer buzzed. I called again, they… Read Full Review

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★☆☆☆☆

“Unfortunately I didn't read the reviews”

Written on: 12/11/2015 by DwayneDolan (1 review written)

Someone suggested I use Parcelforce to pick up an item I bought on Ebay, unfortunately I followed his advice without reading the reviews first. I thought being as well known as they are they can't be that bad ( I didn't even fathom that they could be bad at all). I booked the misleadingly called 48 hours service which isn't a 48 hours service if they pick up on a Thursday, they charge extra for Saturday delivery and don't deliver on Sundays at all. So If you book on a Thursday it is a 96… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 12/11/2015 by Benu1985 (1 review written)

Paid for 24 hr service, didn't arrive then wanting extra money for redelivery. Deliver at ridiculous times with no notice basically whenever they feel like...never leaving a card.....helpful. Company is a joke I will have to collect my large heavy package manually and pay for a taxi home as they are completely incompetent. Will never use again.... Unsuprised to see all the wonderful reviews haha… Read Full Review

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★☆☆☆☆

“Parcelforce are without doubt useless”

Written on: 10/11/2015 by AnabelleO'Grady450 (1 review written)

Parcelforce are without doubt useless, customer service is appalling, delivery times are not kept, for a service (joke !) that charges premium prices it delivers chronicle bad and 3rd world service throughout. The depot staff are rude and unhelpful, the computer system fails to give accurate locations and seldom are deliveries made as per the 24 or 48 hour CONTRACTED times. WASTE OF SPACE !!!! If this review site gave minus stars it would get -10/10… Read Full Review

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★☆☆☆☆

“Not fit for purpose”

Written on: 07/11/2015 by robertcairns (3 reviews written)

Driver did not deliver to local post office when I was not in. took back to Depot 40 miles away and expected me to collect. I phone and they said that they would phone me back, never did. still has not arrived after 9 weeks. Got my money back off sender for product but not the postage. Tis company is not geared up to customer service. Yodel and DPB will take all their business in due course I'm sure… Read Full Review

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★☆☆☆☆

“Worst delivery service ever”

Written on: 04/11/2015 by Mauri79 (1 review written)

Parcel Force fail in everything they should do to deliver a parcel to me! First I was waiting at home for the delivery when I saw on the track-trace page that it was delivered to someone I don't know at number 12 (I live at n.68!!!) I did phone the customer service and, after a little wait I was talking with a woman who probably didn't like to handle my problem so, she pass my phone call to a colleague of her without say a word to me (or to the colleague, in fact I have to start again from… Read Full Review

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★☆☆☆☆

“Paid a huge amount of money to send two packages...”

Written on: 04/11/2015 by Roche153 (1 review written)

Paid a huge amount of money to send two packages internationally with their Priority service which guarantees delivery in 3 days. My packages (sent separately) both eventually arrive 3 days late potentially costing me a job! You suck Parcelforce!… Read Full Review

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