Parcelforce Reviews

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★☆☆☆☆
1.2 / 5
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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★☆☆☆☆

“24 hr delivery still waiting a week later ”

Written on: 07/04/2015 by Abbs1 (1 review written)

Terrible terrible service . Don't bother . I have been sent important documents via there 24 hr service . I was sent these on a weds it's now the following Tues eve and still no package . Spent hours on the phone on hold and being cut off only to get through to people who don't know 2 hat they are doing . Been told the driver must have run out of time twice . Even though 24 hr service has been paid for . Got through to some helpful people in the Poole depot but problem is my parcel is at… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 04/04/2015 by Cohenc306 (1 review written)

First time have had a parcel delivered by Parcel force Worldwide and will most certainly be the last. Ordered an item through a seller on Amazon. The first delivery date was within the estimate, good but that's where the positives finish. Not so good I had no idea of the day or any estimate of time (unlike DPD that will contact on delivery day to give you a 2 hour slot) so couldn't wait in in the hope that it turned up. So got a card saying it would be delivered again the next day, fair enough… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 02/04/2015 by Adan294 (1 review written)

I have enlisted Parcel Force to deliver refurbished Dyson vacuum cleaners after City Link failed. They have been by far the worst courier I have ever used. They smash the item to bits and use every excuse under the sun to not pay out. They even sent someone to check our packaging and agreed it was fine. Yet to date, they have rejected all my claims. DO NOT USE THIS COMPANY EVEN IF YOU ARE DESPERATE TO SEND AN ITEM OUT! … Read Full Review

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★☆☆☆☆

“Awful”

Written on: 01/04/2015 by Smithfn64 (1 review written)

Awful service! Avoid at all costs… Read Full Review

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★☆☆☆☆

“Shoddy poor quality service”

Written on: 01/04/2015 by scienceshopper (1 review written)

I am not generally a person who posts reviews but when I receive either excellent or very poor service I feel it warrants feedback. Sadly my review of Parcelforce is not of the positive variety. I have used their service recently on two occasions and neither have been good. On the first occasion I sent a suitcase within the UK to another address in the UK. After 3 days it arrived at its destination (all good I hear you think). But no - my pink flowery suitcase had mysteriously transformed… Read Full Review

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★☆☆☆☆

“Shoiiiite! ”

Written on: 28/03/2015 by Debimx (1 review written)

Awaiting a much needed next day delivery parcel, and on the website said my order was complete as obviously they had done there part. Parcel was out for delivery from 8am and at 7pm got returned to the depot?! My dad sat in all day waiting on it too. What a pile of p double o p I will be avoiding parcel force in future if I can and also when IF my parcel gets delivered tomorrow can be taken back as my cake decorations were needed for a cake delivery today. Hopefully the driver will make… Read Full Review

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★☆☆☆☆

“They Will Not Pay Out If They Lose Your Item!”

Written on: 27/03/2015 by Jaidyn232 (1 review written)

They Lost My Item Then Make Me Send Photo Proof And Everything Then Decline My Claim After I Paid Insurance. Note To Other People Don't Let Them Get Away With It. Step 1) Ring Paper Tell Them Your Story. Step 2) Take Them To Small Claims Court. Step 3) Keep All Your Proof Step 4) Tell Everyone About There Bad Service Over / Social Media Step 5) Give Them Bad Feedback Everywere You Can Step 6) Report All There Social Media Accounts Small claims dispute: It can be a dispute involving… Read Full Review

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★☆☆☆☆

“A waste of money.”

Written on: 26/03/2015 by 495Wallace (1 review written)

Package dispatched by Parcelforce express 24 delivery at 16:45, yesterday, at 06:30 today it arrived at the wrong delivery depot at the other side of the country and still sitting ther at 15:00 today. I could have driven there and back myself three times in that time. Fast? No! Reliable? No. A waste of money paying for express delivery? Absolutely… Read Full Review

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★☆☆☆☆

“Massively delayed delivery on urgent job, no action or...”

Written on: 13/03/2015 by alanduffy1 (1 review written)

We had an item being delivered from Ireland (PBIZ9124152001)on a tracked Express delivery. It was a very urgent delivery. Parecelforce initially failed to collect it from our supplier when available (wasting 24 hours). Parcelforce then collected it and lost it (wasting another 24 hours)by putting it on the incorrect lorry in the central hub in Coventry! We expected this to be delivered 9am Thursday. At least a 72 hour delivery (as still not got it), It was not Express as requested. The latest… Read Full Review

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★☆☆☆☆

“DOWN RIGHT CRUEL !!!”

Written on: 10/03/2015 by Whitego358 (1 review written)

Returning, for a refund, an unsuitable brand new £700.00 worth disability chair from a mentally and physically impared lady. Gladly accepted by parcelforce to arrive with all packaging removed and in appalling condition. Rightly no refund given. Parcelforce says this item is excluded from compensation, you can appeal or ask local ombudsman but it wont get you anywhere. Should the item qualified for compensation I bet £700.00 it would have arrived with a ribbon on it. I should imagine… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 10/03/2015 by Bethanyr62 (1 review written)

These guys are hopeless. I have been sent two parcels, neither of which has been delivered to the correct address. The second was signed on delivery and they seem to have delivered it to some random and had them signed for it!!! So if you are thinking of using the services of these guys and expect them to complete the service you are paying for, forget it. Customer service advise 24-48 hours to contact their courier to determine what they did with the parcel and there is nothing than can or… Read Full Review

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★☆☆☆☆

“Not good company ”

Written on: 10/03/2015 by Schmitt223 (1 review written)

I ordered for 250 £ And I did get the item and showing in the system has been delivered to my address!!! And the costumer service not doing any thing!!! I'm not going to use it again and adivece friend to use it Almously… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 09/03/2015 by jothis29 (1 review written)

I was expecting a parcel from London to Edinburgh,suppose to be delivered on 5th Thursday under 24 hour express delivery but the person came and leaving card Thursday and Friday even 3people were at home a the time. These man doesn't have time to knock on the door and to wait one minute if someone is there or not. Atlast today 9th of march I decided to stand beside window to catch my parcel.he knocked and walking back so I have to run to his van to get my parcel. what a terrible service oh… Read Full Review

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★☆☆☆☆

“compensation”

Written on: 04/03/2015 by MackenzieReeves18 (1 review written)

All I can say is AVOID ROYAL MAIL and especialy PARCEL FORRCE of all costs !!! Dirty tricks über alles ! There is no ROYAL at all!!!… Read Full Review

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★☆☆☆☆

“Delayed Delivery”

Written on: 28/02/2015 by AliGordon (1 review written)

Package posted from Jamaica on the 3rd February 2015 sent Express Mail finally reached me on Tuesday 24 February. The sender put the incorrect Bracknell postcode on and all though the delivery address x Butler Drive Bracknell was correct the courier that took it out on the 10th February for delivery ticked the envelope section marked incorrect/insufficient address and returned it to the Basingstoke depot where it stayed until I rang on Sat 21 February trying to track it. I was advised that it… Read Full Review

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★☆☆☆☆

“Global Express Total Failure”

Written on: 27/02/2015

Total and utter incompetents, left me stranded for 5 days waiting for a passport to be delivered! Customer services abysmal. Parcel Force, I accuse you as a company of total and utter incompetence, an absolute lack of ability to recover from a failure and a non caring, laissez faire, nonchalant attitude toward failure, you should be ashamed of yourselves and you as a company richly deserve both these comments and in my opinion to go out of business. I will never use your services ever… Read Full Review

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★☆☆☆☆

“I WISH THERE WAS A ZERO AS THEY DON'T DESERVE EVEN ONE...”

Written on: 20/02/2015 by 1977Graham (1 review written)

I had an item returned into UK from an EU address on the 11th of Feb'15 but I'd forgotten to add my return address to parcel (yes, a stupid mistake on my part), but having phoned Parcelforce straight away on the same day it arrived back in the country to get them to add my address to package, the message didn't seem to get through to anyone. Finally, on the 15th after 5 days and seeing zero progress on the tracking info the case was escalated, but the person dealing with the case was… Read Full Review

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★☆☆☆☆

“took a day off work, never got my parcel”

Written on: 15/02/2015 by SophieCarey486 (1 review written)

After 3 failed deliveries (though I doubt 3rd one even happened: my neighbour was supposed to get it for me, but noone ever turned up, and no attempted delivery card!), I arranged redelivery for today and took a day off work so I could be in (I got a confirmation number for that). After two phone calls (the first one took my number and said they'd call back, which they didn't), my parcel hasn't left the depot, and won't be delivered today. Looks like the online redelivery service is hit and… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 05/02/2015 by lgMaloney82 (1 review written)

We've had 3 parcels delayed in the last 2 months - Calling the customer service center led to promises of someone chasing parcels up and calling us back with information but this has never happened. Will never use them again and would not recommend anyone else does. … Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 04/02/2015 by McCullough447 (1 review written)

After waiting in all day for my parcel and many tweets later my parcel was not deliverd .even though it was loaded for delivery over 12 hrs ago at the depot wich is only 20 mins away from my house .i will not use a company who use parcel force again !!!!!!… Read Full Review

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