Parcelforce Reviews

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★☆☆☆☆
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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★☆☆☆☆

“No parcel, no card through the door”

Written on: 04/10/2013 by PygmyWarrior (2 reviews written)

Parcelforce have delivered my parcel somewhere but I have no idea where and they failed to put a card through the door. They are one of the more expensive services out there so you would hope to get value for money. The card only takes 20 seconds to write and post yet this sort of cutting corners is taking me days to sort out for what was supposed to be a 24 hour delivery service… Read Full Review

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★☆☆☆☆

“Insurance misselling”

Written on: 03/10/2013

Parcelforce have an long list of items they exclude from enhanced compensation claims. In my case, I sent a musical instrument and paid extra for enhanced compensation to cover the full value of the item. It arrived with considerable damage to both the packaging and the item itself. Parcelforce refused my claim for compensation. When I sent the item, I specifically asked whether the enhanced compensation was valid for a musical instrument. There was nothing in writing listing the exclusions… Read Full Review

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★★★★★

“Superb”

Written on: 03/10/2013 by kookaburra717 (4 reviews written)

I have to write as there are so many negative reviews here and I would like to give my experience. It was first class. I had two rather large parcels to send from London to Bournemouth - one was 30kg and the other 25kg. I did everything online and paid for next day delivery. The total cost was £81. There was a cheaper option available. The parcels were picked up at midday the day following my evening order online. I could see by tracking when they arrived at the hub late afternoon… Read Full Review

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★☆☆☆☆

“do not take chance”

Written on: 03/10/2013 by joybobin (1 review written)

Please forget them. they are useless. not helpful when you need the most. I lost an important business because of them. I am a contract customer not a retail. I did lot of transactions with them previously that wasn't so important so I didn't care. But this time I wanted a good service from them but they couldn't do it. I arranged a collection from my address and specially instructed to collect before 1pm (wednesday). Because we closed at 1pm and do not reopen until next day… Read Full Review

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★☆☆☆☆

“Tracking webpage doesn't work”

Written on: 01/10/2013

When you input your tracking number on the Parcelforce website all that happens is the page refreshes, prompting you to input your tracking number again. Why? Why produce a website that doesn't work? Why not have no website at all?… Read Full Review

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★☆☆☆☆

“PARCEL FORCE, A SPENT FORCE”

Written on: 30/09/2013

I have been in business over 25yrs , and some things never change, you can never rely on Parcel force for delivery. Had a card posted through the office door saying an attempt had been made to deliver a parcel, this is despite lights being on and other doors open to the office.. I rang up and told them within seconds of hearing a knock at the door, we came to answer it and found no one there. Parcel force said they spend minutes on a delivery , that I can assure you is not the case, within 15… Read Full Review

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★☆☆☆☆

“24hr service takes 3 days and still going”

Written on: 26/09/2013

26-09-2013 10:02 Manchester Piccadilly Depot Loaded to vehicle for delivery 26-09-2013 01:37 Manchester Piccadilly Depot Loaded to vehicle for delivery 25-09-2013 22:15 Manchester Piccadilly Depot Redelivery scheduled 25-09-2013 22:15 Manchester Piccadilly Depot Held in depot for redelivery 25-09-2013 09:58 Manchester Piccadilly Depot Loaded to vehicle for delivery 25-09-2013 03:40 Manchester Piccadilly Depot Loaded to vehicle for delivery 24-09-2013 23:30 Manchester Piccadilly… Read Full Review

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★☆☆☆☆

“Driver doesn't attempt delivery”

Written on: 25/09/2013

Every since our local parcel force driver reversed into our wall which we claimed compensation for our parcels occasionally do not arrive. Why I gave the compensation money to a charity shop I do not know, turns out karma doesn't work. Anonymous Leicester… Read Full Review

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★☆☆☆☆

“disgusting service”

Written on: 24/09/2013

i have just waited another Tuesday on my only day off for a delivery firstly i paid extra to get a Tuesday to be sure i get it there was two thumps at my door last Tuesday, i opened my door to find two lots of what i ordered on my door mat, i thought the courier was getting the other parcel, nothing i called the company i ordered the qute home from who were great and setup a redelivery for today also i paid a overseas charge for something else i just got it arranged to be delivered today… Read Full Review

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★☆☆☆☆

“do not deliver”

Written on: 18/09/2013 by ricardo2421 (1 review written)

rubbish company ,totally damaged my goods. they said it was not protected enough. even if it was it would have still been damaged. no respect whatsoever. avoid them at all cost!… Read Full Review

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★★★★★

“Shipment of 7 boxes to France”

Written on: 17/09/2013

I chose a door to door collection and was very surprised at first to give all my boxes without signing anything and became a little bit worried. After checking this website and seeing the quantity of poor reviews, it became worse. Eventually, I am glad to say that my 7 boxes arrived right on time: paid for 3 days+ delivery and it was received on the third day in the morning. Shipment from UK to France… Read Full Review

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★☆☆☆☆

“aggressive driver and posting a card without ny...”

Written on: 17/09/2013

Following my telephone calls to the Manchester Parcel Force depot and return call by the manager I am writing to inform as many people as possible about a signed for tracked delivery today. The front door of the delivery address was left wide open from 9am. (Left open on purpose as we expected a delivery). There was a workman working on the windows who knew I was in and I was round the rear working on a raised decking area which can easily be seen from the road. Instead of questioning anyone… Read Full Review

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★☆☆☆☆

“Worst delivery company ever”

Written on: 10/09/2013

I have used Parcelforce multiple times to send items & often to receive items when I purchase things online. Parcelforce have been at least 24 hours late in almost EVERY case I've used them. Utterly useless & wouldn't recommend them to anyone. Completely dire service!!! I sit here now waiting on a parcel that was "garnteed" to arrive today - But it's over 400 miles away in London still... useless… Read Full Review

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★☆☆☆☆

“No stars they don't even deserve one, avoid this service”

Written on: 10/09/2013

Unreliable do not use, should be called Parcelfarce… Read Full Review

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★☆☆☆☆

“Worse than first class delivery.”

Written on: 02/09/2013 by tankmc (3 reviews written)

After waiting for my own all day that the tracker said was out for deliver at 6am this morning, I am still without a parcel. I have called your customer services three times, and was hung up on twice. I even changed phones after being hung up on the first time. The lady on the phone could only say "You have to to wait till 6" and "we can't gaurentee delivery". Want a total joke! After waiting from 7am till 6pm I am now furious and will be passing my complaint onto the retailer about your poor… Read Full Review

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★☆☆☆☆

“Parcelforce Never again! At best incompetent, at worst...”

Written on: 01/09/2013

I shipped an item with a value of £425 with Parcelforce 48 on 14/8/13, taking it to my local post office. I took out additional insurance to it's full value and it cost me around £26 to ship. As it is a 48 hour service, I was expecting delivery on the 16/8/13, but upon checking their site it showed a delivery signature on the 15/8/13 so I assumed all was well. On the evening of the 16/8/13 the consignee called me to say he still hadn't received the parcel. The signature was not his name… Read Full Review

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★☆☆☆☆

“Do NOT use this service!”

Written on: 30/08/2013

I arranged for a delivery to be picked up on a Wednesday and be delivered by Friday, the parcel was not collected on Wednesday but was on Thursday. As I had only paid for the 48 service it was not delivered until Monday!! 3 days later than I needed my parcel, NOT acceptable!… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 29/08/2013

Simple really, had five packages to be delivered from IKEA via parcelforce, one turned up. The driver asked me if I'd seen the other packages. I said no, he said "Oh well, they didn't leave the depot on my van." WHY did you not think to put all the parcels on one van? Called the customer unservice line and was fobbed off with excuses. In summary, they have no idea how many parcels I'm supposed to have, how many they've delivered, how many they've yet to deliver. On the bright side, the parcel… Read Full Review

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★☆☆☆☆

“DO NOT USE!!”

Written on: 16/08/2013

Under NO CIRCUMSTANCES put your faith in this company to deliver on time. THEY WILL LET YOU DOWN!! … Read Full Review

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★☆☆☆☆

“Unprofessional and unreliable”

Written on: 12/08/2013

Last week I ordered from a company a sofa bed and agreed to be delivered to my home address on a specific day and time; the reason being was my unstable working hours. Therefore, I arranged for Saturday morning delivery, paid the extra £15.00 extra charge and was waiting for my sofa bed. Waited and waited and nothing. As I left the house to go to work I found the card the driver had left saying that nobody was at home so they returned the parcel to the depot. Today, Monday morning I have been… Read Full Review

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