Parcelforce Reviews

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★☆☆☆☆
1.2 / 5
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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★☆☆☆☆

“No-show and Terrible Customer Service”

Written on: 15/11/2015 by cristicbz (1 review written)

Ordered Express 24 service. They were supposed to deliver on Saturday and they didn't, the tracking history shows that they didn't even attempt delivery. The history was updated at 12:48, 18 minutes after the depot's closing time so I couldn't possibly call _them_. I called customer service and they confirmed that with a shrug and told me it would be delivered on Sunday. On Sunday, there was a "delivery attempted at 8:39". I was home, no card left, no buzzer buzzed. I called again, they… Read Full Review

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★☆☆☆☆

“Unfortunately I didn't read the reviews”

Written on: 12/11/2015 by DwayneDolan (1 review written)

Someone suggested I use Parcelforce to pick up an item I bought on Ebay, unfortunately I followed his advice without reading the reviews first. I thought being as well known as they are they can't be that bad ( I didn't even fathom that they could be bad at all). I booked the misleadingly called 48 hours service which isn't a 48 hours service if they pick up on a Thursday, they charge extra for Saturday delivery and don't deliver on Sundays at all. So If you book on a Thursday it is a 96… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 12/11/2015 by Benu1985 (1 review written)

Paid for 24 hr service, didn't arrive then wanting extra money for redelivery. Deliver at ridiculous times with no notice basically whenever they feel like...never leaving a card.....helpful. Company is a joke I will have to collect my large heavy package manually and pay for a taxi home as they are completely incompetent. Will never use again.... Unsuprised to see all the wonderful reviews haha… Read Full Review

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★☆☆☆☆

“Parcelforce are without doubt useless”

Written on: 10/11/2015 by AnabelleO'Grady450 (1 review written)

Parcelforce are without doubt useless, customer service is appalling, delivery times are not kept, for a service (joke !) that charges premium prices it delivers chronicle bad and 3rd world service throughout. The depot staff are rude and unhelpful, the computer system fails to give accurate locations and seldom are deliveries made as per the 24 or 48 hour CONTRACTED times. WASTE OF SPACE !!!! If this review site gave minus stars it would get -10/10… Read Full Review

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★☆☆☆☆

“Not fit for purpose”

Written on: 07/11/2015 by robertcairns (3 reviews written)

Driver did not deliver to local post office when I was not in. took back to Depot 40 miles away and expected me to collect. I phone and they said that they would phone me back, never did. still has not arrived after 9 weeks. Got my money back off sender for product but not the postage. Tis company is not geared up to customer service. Yodel and DPB will take all their business in due course I'm sure… Read Full Review

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★☆☆☆☆

“Worst delivery service ever”

Written on: 04/11/2015 by Mauri79 (1 review written)

Parcel Force fail in everything they should do to deliver a parcel to me! First I was waiting at home for the delivery when I saw on the track-trace page that it was delivered to someone I don't know at number 12 (I live at n.68!!!) I did phone the customer service and, after a little wait I was talking with a woman who probably didn't like to handle my problem so, she pass my phone call to a colleague of her without say a word to me (or to the colleague, in fact I have to start again from… Read Full Review

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★☆☆☆☆

“Paid a huge amount of money to send two packages...”

Written on: 04/11/2015 by Roche153 (1 review written)

Paid a huge amount of money to send two packages internationally with their Priority service which guarantees delivery in 3 days. My packages (sent separately) both eventually arrive 3 days late potentially costing me a job! You suck Parcelforce!… Read Full Review

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★☆☆☆☆

“NOT ENOUGH DRIVERS !”

Written on: 28/10/2015

DAY 1-WAITED IN ALL DAY FOR MY PARCEL TO BE DELIVERED ,NEVER ARRIVED DAY 2 - PHONED PARCEL FORCE WAS TOLD DRIVER 'RUN OUT OF HOURS'AND THIS QUITE OFTEN HAPPENS ,BUT PROMISED DELIVERY TODAY--- GUESS WHAT ENOTHER FAILED DELIVERY DRIVER RUN OUT OF HOURS AGAIN,SPENT OVER AN HOUR ON PHONE TO PARCEL FORCE, EVERY MEMBER OF STAFF HAD A COUND'T CARE LESS ATTATUTE ,EVEN HAD PHONE PUT DOWN ON ME .PROMISED AGAIN GUARANEED DELIVERY TOMORROW. DAY 3- STILL WAITING FOR DELIVERY! PARCELFORCE YOU HAVE… Read Full Review

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★☆☆☆☆

“One of the worst delivery services”

Written on: 28/10/2015 by rmCoyle227 (1 review written)

Waited all day for delivery,only to see on their website that somebody has apparently tried to deliver.I was at home all day so one big lie.We have caretaker,I asked him did he saw Parcelforce delivery anywhere,off course the answer was no.After I called them they told me that driver has left a card stating time he was here.I told them there was no card so he was not here.Day after that same card that he apparently left arrived in post???I am only sorry that I can`t choose delivery company when… Read Full Review

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★☆☆☆☆

“WORST DELIVERY EXPERIENCE EVER”

Written on: 28/10/2015 by nickelc (1 review written)

If I could give Parcel Force ZERO stars I would - the service is absolutely appalling!! First of all I paid for 48HR guarantee, took time off work and waited for my package - only to find out it wasn't EVEN ATTEMPTED within the 48HR time frame. When I called them they couldn't even give an answer as to why it wasn't attempted OR even a simple apology. After calling again they ensured it would be out for delivery the next morning for the am service and arrive to my door before 12 however… Read Full Review

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★☆☆☆☆

“Dreadful service!”

Written on: 27/10/2015 by reivew1 (1 review written)

Pure red tape. Their online redelivery system does not work and they never get back to you. You pay all this money for delivery and then you still need to go pick up from their depot if you are unfortunate enough to not be there at an unscheduled time. Totally unwilling to redeliver as well… Read Full Review

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★☆☆☆☆

“Bad Service”

Written on: 23/10/2015 by Aaravo301 (1 review written)

I ordered an item from a website and parcelforce were supposed to be delivering it. I used their online tracker and saw that 2 days later (yesterday) it said that they had attempted a delivery at my address but I was home at the time they allegedly called and nobody knocked on the door, nor did they leave a card. I checked that I had entered the correct address on the website which I had so I phoned the company up yesterday and they said that the driver had gone to the wrong address by mistake… Read Full Review

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★☆☆☆☆

“very poor service”

Written on: 22/10/2015 by Dannyw21 (1 review written)

I recently had the misfortune to be on the receiving end of a delivery from parcel force. They put a card through the door advising me that my parcel was left at my local post office which turned out to be one and a half miles away, although I have a post office within walking distance of my home. No other option had a box ticked. They never attempted a redelivery, apparently you only get one shot, and if you're out - tough! I tried to organise redelivery on the phone (automated) was told that… Read Full Review

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★☆☆☆☆

“Unbelievably poor!”

Written on: 19/10/2015 by StefanSchnetker (1 review written)

Where do I begin to describe 'Medway' Parcelforce in Kent? How about a list of words which sum up their performance? Abysmal, dire, appalling , disinterested, ignorant, rude; I could go on for hours but you get the idea. It seems that the telephone is something they are really struggling to get to grips with; poor souls. In fact they are so hopeless that in the recent past I had to drive a round trip of 100 miles to pick up a fishtank they were supposed to deliver as they couldn't even find… Read Full Review

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Dvszombie's Response to StefanSchnetker's Review

Written on: 19/10/2015

Whilst I haven't had the privilege of having something delivered by medway parcel force (mainly because they fail to accomplish such a mean feat) I am sure that their staff are hard working at hardly working. I am interested in hearing more about this cow pat theory however as cow pats provide a gathering place for flies they could be seen as somewhat useful. Therefore, might I suggest that a black hole system be substituted as it may be more in keeping with the service provided by the companies call centres....

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★☆☆☆☆

“poor customer service”

Written on: 05/10/2015 by BryannaBaldwin (1 review written)

was unable to track my item contacted customer service 3 times, but got no reply, why advertise a service which did not work for me? would not use again… Read Full Review

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★☆☆☆☆

“Unexceptably Poor Service”

Written on: 03/10/2015 by RRMROBERTS (1 review written)

This goes beyond poor customer service, after requesting a Saturday Delivery it is now 3 times they have failed to deliver my Parcel. I have called them several times and each time have been promised that it will be delivered, I have been promised that I would receive a call back from management but this did not happen. I would not recommend this service to anyone as this is undoubtedly the worst experience I have ever had and after seeing all the other complaints I am shocked that there are… Read Full Review

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★☆☆☆☆

“SHOCKING SERVICE”

Written on: 03/10/2015 by Reedmq280 (1 review written)

As a business customer of Parcelforce, (a small business - but does it matter?) I continue to be amazed at their terrible service! I will be leaving them asap. They loose parcels, don't care about that, don't communicate with the customer, don't collect on time (not even on the right day!) and still the account charges every time are for the expensive 24 hour service we use… Read Full Review

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★☆☆☆☆

“The worst company ”

Written on: 28/09/2015 by Gravesxz433 (1 review written)

Had lots of things delivered over a few weeks most thing damaged when you call it's not their problem even when it has all labels regarding glass or keep up right was told it's all down to the person who sent it never use this company if you want your good to be delivered with care and undamaged… Read Full Review

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★☆☆☆☆

“Utterly poor service.”

Written on: 28/09/2015

A parcel received at Nottingham Central at 15:42 on 23 September arrived at the Parcelforces depot in Inverness at 18:26 on the 25 September. I telephoned the Inverness depot to ask when I could expect my parcel and was told it will be delivered on Monday the 28 September. When I asked why not today I was told that a Saturday delivery is a premium service and costs extra. I pointed out to the man that my parcel was sent via Parcelforces 48 hour Express service a time well passed. The… Read Full Review

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★☆☆☆☆

“bloody useless”

Written on: 20/09/2015 by 82Mason (1 review written)

Ordered some new shoes on-line on 13 Sept. Got an email from the company on the 14 Sept stating item despatched. Then got an email from Parcelforce on the 15Sept, stating item received and would be delivered on the 17 Sept. Waited in all day. No show. Rang customer services. Nice lady said that the item was received in Plymouth depot on the 16 Sept. But for some reason, it was now in Coventry. I live in Cornwall… Read Full Review

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