Studio www.studio.co.uk Catalogue Reviews

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385
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“In answer to request for a review - I would not touch them”

Written on: 08/01/2016 by Ave3ry (2 reviews written)

We used Studio24 for very many years, always very pleased, until they were apparently taken over, whether at management level or a buy out, I don't know, but I do know this. Nothing would persuade me to use these people again. I don't know if what they do is legally dishonest, probably not, but to my mind their behavior is fundamentally dishonorable. Wrong stuff delivered, wrong price compared to advertised price, (guess how many times the incorrect price was in our favour and how many times… Read Full Review

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“Horendous service”

Written on: 05/01/2016 by gme1956 (2 reviews written)

I ordered items of furniture off these people, items came on two different dates, my husband assembled the wall unit and it was terrible so I immediately phoned them up and complained, days later one man turned up to pick up two items that I hadn't opened to return them, days later two men turned up to pick up the item my husband had assembled then packed it all away again, they took it away and left me a collection note for it, I was expecting a refund back on my card within 7 days but it… Read Full Review

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“disgusting customer service you never get your order”

Written on: 21/12/2015 by THYUIKMNYHG4567 (1 review written)

try and phone this company costs a fortune your left hanging on phone then they hang up on you you never get your right orders i order 5 items you only get 1 you end up getting a letter telling you other items will be with you on a date GUESS WHAT THEY NEVER COME STAY AWAY FROM THIS COMPANY REALY FED UP CUSTOMER… Read Full Review

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“Bad Service and Communication”

Written on: 19/12/2015 by MessiahNewton218 (1 review written)

I have been a customer for several years without any complaints until this year where they have twice changed my payment dates without warning and so charged me double my original minimum payment. I have had items just not show up and I have had to contact them to find out what is going on instead of them informing me of problems and changes like the package being sent back to them when my address could not be found for delivery. If you do contact them by email you are very lucky to get any… Read Full Review

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“Item not as described”

Written on: 14/12/2015 by 107Sparks (1 review written)

I received what was supposed to be 3ft pop up Christmas tree which was only 31inches tall. The package was scruffy, probably a returned item I emailed straight away, no response - and no response still, 9 days later. Had to return at my own expense. Would not use again… Read Full Review

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“Lost check”

Written on: 05/12/2015 by Smoothbob (1 review written)

Sent a cheque like I have the last five years (lost in post) now I have to pay charges Phoned and phoned Will not be using studio again Was not happy with the quality compared to other other years… Read Full Review

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“bad”

Written on: 30/11/2015 by hsWise139 (1 review written)

after waiting sometime for item it finely came and it was not the right item and it looked like someone else's item that had been returned after phoning the company and getting them to take it back I was still sent a bill and credit charge for something I did not have then after month still sent a bill with the price of two item and charge's more emails and phone calls I got the item I should have got a couple of days later they after more phone calls put the price of item credit to my account… Read Full Review

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“terrible customer service”

Written on: 28/11/2015 by jwMay359 (1 review written)

Have a been a customer for a number of years, I have been waiting for 5 nearly 6 months for 1 item of a solar and metal birdfeeder, having called them 3 times and they have gave me 3 different dates of when it will be in stock but to no avail still not got it, all i get is excuses. They really sting you on the interest if not paid off straight away. Do yourself a favour avoid and customer service is absolutely awful, not helpful and rude… Read Full Review

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“Awful customer service - avoid”

Written on: 13/11/2015 by pjMiranda1979 (1 review written)

Absolutely fed up. Been a customer for years. Placed an order - they emailed to say an item wouldn't come till 24th October. Another email - not till beginning November. Another email, not till end of November. Another email cancelled order. No explanations. In Response I have sent four emails to customer service asking for clarification of the date and the fact I've paid for the item, they gladly took my money - not one reply. Just rude. Won't be using them again and will spread the word… Read Full Review

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“Terrible service received, Mrs C. Norman Dagenham”

Written on: 03/11/2015 by NathalyCollins (1 review written)

Terrible service received, I have been a customer for over 30 Years, I placed an order at the beging of September, which wasent up to scratch. It took me 5 Phone calls to try and get the parcell collected. which it never was I was told i would be sent a Voucher for my inconveience which i have never received… Read Full Review

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Nessy81's Comment

Written on: 05/11/2015

i will send you a voucher to go back to school

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“Charged not delivered.”

Written on: 16/10/2015 by Sims112 (1 review written)

After 4 weeks I was charged for full order. One item never received, after 7 weeks had a letter saying it would be delivered in 3 weeks time. 3 weeks after that date still had not arrived. I telephoned. Cancelled item told my account will be credited in 5 days. I do not want my account to be in credit . I will not order from them ever again. Bank transfers take minutes not days and want it in my bank, not still in that company account. … Read Full Review

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“Terrible company. Avoid at all costs!!!”

Written on: 06/10/2015 by PiperJamison208 (1 review written)

Placed an order online and never heard again which I believe was because we never wanted credit, only cash. Pathetic rubbish company. I don't know how they get away with it!… Read Full Review

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“words fail me!”

Written on: 27/09/2015 by Choate386 (1 review written)

I had a studio account for several years. In june 2014 I separated from husband and moved house.Around September i wanted to order from Studio but didn't hsve any paper work with my account number on as left it at previous address. I rang studio after exhausting looking through old emails to try and find something from Studio that may of had my account number on. They advised me to open a new account as due to data protection they couldn't give me my account number! I opened a new account and… Read Full Review

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“no catalogue”

Written on: 26/09/2015 by tyCox294 (1 review written)

sent me a catalogue, so rang ordered 40 pounds of orders, said I wanted to pay cash, not possible got have credit, now been told cant place order as of credit, I have no credit cards, loans, or anything outstanding so guess couldn't check credit (which I don't want) oh well their loss, if this how treat customers glad got turned down… Read Full Review

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“I recently ordered 2 items that were advertised on the...”

Written on: 16/09/2015 by babylon67676767 (1 review written)

I recently ordered 2 items that were advertised on the leaflet i received through the post as qualifying for free postage if i spent £20 or more...I duly did this yet received a bill with £4.99 postage added, which i am finding impossible to get removed....The only contact numbers for this company are chargeable 0344 or 0371 numbers, and you will be kept waiting in a queue for a long time....Ive emailed customer service on numerous occasions explaining the issue and have had only 1 reply in 7… Read Full Review

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“rubbish”

Written on: 21/06/2015 by Spearslq407 (1 review written)

Not very helpful won't be using this company again and won't recommend this to nobody I would tell people not to use… Read Full Review

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“waste of time”

Written on: 05/06/2015 by 406Sullivan (1 review written)

I did not find this company very user friendly tried ordering on line what a hassle and stress shall not be bothering again with Studio would have been quicker to make the items myself the time it took me to go through the forms don't have problems with any other orders on line. I did not like anything about it… Read Full Review

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“Wish I had read these reviews first”

Written on: 24/04/2015 by MaximGarner474 (1 review written)

Summary of my most recent correspondence: I contacted them on the 19th April 2015 to complain about a faulty clothes airer. I was then contacted on the 20th April 2015 to confirm that a collection had been arranged and it would take one working day. I waited in all day on the 21st April 2015 and nobody came to collect the parcel. Therefore on the 21st April 2015, I contacted them again and the response was that the goods would be collected by the 23rd April 2015. I waited in again all day for… Read Full Review

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Knowurrights's Comment

Written on: 24/05/2015

They use myhermes for delivery's / collections you can see on this site how good they are, as for studio well if they are ignoring you perhaps its time to go elsewhere and ignore them, how they expect to grow and develop there sales as this is not a good way to go, and word is soon spreading about all these company's they seem to think they are still in the 90's where bad customer service can hardly be spread they do not realise it only takes a few mins on sites like this to publicly shame them!

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“worst company ever”

Written on: 24/03/2015

This company has to be one of the worst i have dealt with, i ordered 4 items 2 where not in stock and then they would not let me cancel the order. if you have the same issue this advice may help there current terms and condition under cancelation is: You may withdraw your order at any time prior to despatch. Once an item has been despatched, you must take delivery of it but you may still return it as set out below. You have the right to cancel your order within 14 days of receipt. however… Read Full Review

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Knowurrights's Comment

Written on: 26/03/2015

update, 22/3 they did not respond but refunded postage 23/03 good came - 24/03 refunded the price of the goods,

not contacted me in direct answers to my questions, just quiet refunded me and hope i go away and don't report them to trading standards, clearly i will not be bought off for a £11 quid order all in

report to trading standards will follow they know the law, and they clearly have issues in sticking too them

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“poor service”

Written on: 27/02/2015 by McDonough217 (1 review written)

"Delivery within 7 working days"......24 days later, we're still waiting. After reading these reviews, I won't waste my time phoning. This will be the last time I deal with them. Terrible at best… Read Full Review

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