Studio www.studio.co.uk Catalogue Reviews

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1.4 / 5
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“Charged not delivered.”

Written on: 16/10/2015 by Sims112 (1 review written)

After 4 weeks I was charged for full order. One item never received, after 7 weeks had a letter saying it would be delivered in 3 weeks time. 3 weeks after that date still had not arrived. I telephoned. Cancelled item told my account will be credited in 5 days. I do not want my account to be in credit . I will not order from them ever again. Bank transfers take minutes not days and want it in my bank, not still in that company account. … Read Full Review

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“Terrible company. Avoid at all costs!!!”

Written on: 06/10/2015 by PiperJamison208 (1 review written)

Placed an order online and never heard again which I believe was because we never wanted credit, only cash. Pathetic rubbish company. I don't know how they get away with it!… Read Full Review

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“words fail me!”

Written on: 27/09/2015 by Choate386 (1 review written)

I had a studio account for several years. In june 2014 I separated from husband and moved house.Around September i wanted to order from Studio but didn't hsve any paper work with my account number on as left it at previous address. I rang studio after exhausting looking through old emails to try and find something from Studio that may of had my account number on. They advised me to open a new account as due to data protection they couldn't give me my account number! I opened a new account and… Read Full Review

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“no catalogue”

Written on: 26/09/2015 by tyCox294 (1 review written)

sent me a catalogue, so rang ordered 40 pounds of orders, said I wanted to pay cash, not possible got have credit, now been told cant place order as of credit, I have no credit cards, loans, or anything outstanding so guess couldn't check credit (which I don't want) oh well their loss, if this how treat customers glad got turned down… Read Full Review

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“I recently ordered 2 items that were advertised on the...”

Written on: 16/09/2015 by babylon67676767 (1 review written)

I recently ordered 2 items that were advertised on the leaflet i received through the post as qualifying for free postage if i spent £20 or more...I duly did this yet received a bill with £4.99 postage added, which i am finding impossible to get removed....The only contact numbers for this company are chargeable 0344 or 0371 numbers, and you will be kept waiting in a queue for a long time....Ive emailed customer service on numerous occasions explaining the issue and have had only 1 reply in 7… Read Full Review

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“rubbish”

Written on: 21/06/2015 by Spearslq407 (1 review written)

Not very helpful won't be using this company again and won't recommend this to nobody I would tell people not to use… Read Full Review

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“waste of time”

Written on: 05/06/2015 by 406Sullivan (1 review written)

I did not find this company very user friendly tried ordering on line what a hassle and stress shall not be bothering again with Studio would have been quicker to make the items myself the time it took me to go through the forms don't have problems with any other orders on line. I did not like anything about it… Read Full Review

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“Wish I had read these reviews first”

Written on: 24/04/2015 by MaximGarner474 (1 review written)

Summary of my most recent correspondence: I contacted them on the 19th April 2015 to complain about a faulty clothes airer. I was then contacted on the 20th April 2015 to confirm that a collection had been arranged and it would take one working day. I waited in all day on the 21st April 2015 and nobody came to collect the parcel. Therefore on the 21st April 2015, I contacted them again and the response was that the goods would be collected by the 23rd April 2015. I waited in again all day for… Read Full Review

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Knowurrights's Comment

Written on: 24/05/2015

They use myhermes for delivery's / collections you can see on this site how good they are, as for studio well if they are ignoring you perhaps its time to go elsewhere and ignore them, how they expect to grow and develop there sales as this is not a good way to go, and word is soon spreading about all these company's they seem to think they are still in the 90's where bad customer service can hardly be spread they do not realise it only takes a few mins on sites like this to publicly shame them!

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“worst company ever”

Written on: 24/03/2015

This company has to be one of the worst i have dealt with, i ordered 4 items 2 where not in stock and then they would not let me cancel the order. if you have the same issue this advice may help there current terms and condition under cancelation is: You may withdraw your order at any time prior to despatch. Once an item has been despatched, you must take delivery of it but you may still return it as set out below. You have the right to cancel your order within 14 days of receipt. however… Read Full Review

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Knowurrights's Comment

Written on: 26/03/2015

update, 22/3 they did not respond but refunded postage 23/03 good came - 24/03 refunded the price of the goods,

not contacted me in direct answers to my questions, just quiet refunded me and hope i go away and don't report them to trading standards, clearly i will not be bought off for a £11 quid order all in

report to trading standards will follow they know the law, and they clearly have issues in sticking too them

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“poor service”

Written on: 27/02/2015 by McDonough217 (1 review written)

"Delivery within 7 working days"......24 days later, we're still waiting. After reading these reviews, I won't waste my time phoning. This will be the last time I deal with them. Terrible at best… Read Full Review

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“Shocking service”

Written on: 23/02/2015 by BeckhamHenry305 (1 review written)

Awful service, ordered an item on Jan 3rd, Yodel say they have not received the item and as such it has not / can not be delivered. For some reason, even though Yodel, the delivery company employed by 24Studio​ say it has not been delivered, I need to also sign a declaration that I have not received the item and return it (which I have done, but they have 'apparently' not received) before it can even start to be investigated and my money refunded or item finally sent out. Avoid… Read Full Review

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“Poor Customer Service”

Written on: 20/02/2015

I used to love shopping in studio catalogue but never again I purchased a fibre optic tree which was used for approx 3-4 weeks It was then stored in original box in loft till next christmas when it went up again but i noticed it was only lighting up red i checked the bulb but it was welded in so i contacted studio and got no reply for 4 weeks so emailed again took 3 more weeks to reply then they informed me it was over 12 months old so non returnable THATS WHY THEY DELAYED REPLYING TO FIRST… Read Full Review

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“None performers ,No customer service”

Written on: 18/02/2015 by Evec220 (1 review written)

Until recently I was a long standing customer. They don't bother to answer emails nor do they read them. I eventually got a reply after 12 days. By then it was too late. I placed an order that was estimated to arrive in 4 weeks,but within 2-3 days of the order being charged to my account there it sat for a further 10 days "Awaiting Despatch". I cancelled the order before it could be delivered then it turned up so I sent it back unopened. They then charged me the postage. The final nail in the… Read Full Review

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“If I could give Zero Stars, I would. STAY AWAY FROM...”

Written on: 17/02/2015 by Mahoneycu310 (1 review written)

This company is poor, Poor, POOR. Stay away at all costs. I returned a faulty toaster, at my own expense, without informing them first. This led to a delay in processing the return, me underpaying and them not being bothered to tell me that what I'd paid was incorrect. End result - I have ended up with a debt showing on the Credit Reference Agencies all because they cannot answer e-mails for weeks on end. And we're talking about £8 here, and due to a misunderstanding. Their excuse is that… Read Full Review

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“ive never had a problem with the studio ”

Written on: 10/02/2015 by zfMaxwell455 (1 review written)

I have been with the studio for about a year now and i bought a few items for xmas and the house and i must say that I have never had a problem with them. They stock well and delivery is good they even increased my credit after a few payments im soo surprised at all these negative reviews … Read Full Review

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Sayitasitis2012's Comment

Written on: 02/06/2015

you are so very lucky.
I note that this is your first review and that you have been with them for about a year.
is that as an employee?

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“Still awaiting delivery!”

Written on: 24/01/2015 by nbBender107 (1 review written)

Ordered a Chiminea set earlier this month and got an email on 5th stating that my parcel had been dispatched and would be with me by latest 9th January. Husband stayed in everyday…nothing. Tracked my delivery and have found it was sitting in a Service Centre in Northampton and had been delayed!!!! Have been able to do the live chat with Yodel twice…the first time they said someone would email asap….nothing and the second said " sorry your order has been sent to the wrong place"….still… Read Full Review

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“I can't believe what I'm reading here.”

Written on: 17/01/2015 by qmEwing253 (1 review written)

I have used this company many times and the parcels arrive on time and I pay up online after delivery and never a problem. So why all the negative ?… Read Full Review

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“Lost parcel and Bill”

Written on: 09/01/2015 by Mitchellcw323 (1 review written)

Ordered a Xmas garland which was not delivered. Have phoned and cannot get through, put on hold, tried email no response. Have been billed for the missing item so phoned again, finally got through and was told they would send me a form to fill in, over a week later still waiting. They emailed about customer satisfaction, emailed back about bill, still cannot get through and they are still expecting payment. I have used this company in the past and have been satisfied but will not be using it in… Read Full Review

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“So Slow”

Written on: 06/01/2015 by annoyed65 (6 reviews written)

I have had an account with studio for a few months now but increasingly the delivery is getting slower and slower .An order placed almost 2 weeks ago hasn't been processed yet !!!! It will be the last order i place with them… Read Full Review

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“DO NOT USE THIS COMPANY”

Written on: 06/01/2015 by Hobbs54321 (1 review written)

I first heard about this company from a friend who had just moved house, he got a great deal on some pots & pans, so I thought I would order them to! He did warn me that the customer service wasn't very responsive and the delivery times were much longer than what he was told, reviews had already told him this but I ordered anyway thinking nothing of it. I ordered beginning of October 2014, I still have not received anything from this company, they said they have delivered my items and told… Read Full Review

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