ATS Euromaster Reviews

★★☆☆☆
1.7 / 5
18% of users recommend this
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★☆☆☆☆

“gaiter”

Written on: 23/03/2014

I went to ATS Euromaster for two front tyres which were fitted. I was offered a wheel alignment check as it appeared that the old tyres had wear on the outside of the tyre. The alignment check showed minimal adjustment was needed. However, I was informed that the adjustment should not be done until a split driveshaft gaiter was replaced. As the car had been serviced only one week previously I found this a little worrying. I took the car to my usual mechanic who replaced the gaiter. The "split… Read Full Review

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★☆☆☆☆

“MOT cheats”

Written on: 11/03/2014 by aabbbbcccc23 (1 review written)

I was lured in by the cheap MOTs offered at ATS euromaster, Cambridge. The car was fine, but they found the most tenuous reason to fail it, which should have only been an advisary note, if that. It was £30 and an extra hour waiting to 'mend' it, which involved clipping a brake hose back up, with a clip that was already there. The wheel didn't even need to be removed to do this. Never go there. … Read Full Review

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★☆☆☆☆

“Visited twice and still not had my brake pads replaced”

Written on: 10/03/2014 by 446Murray (1 review written)

Booked in for new brake pads after being told they were "Very low" whilst having a Tyre changed. So turned up having taken the morning off as was told job would take 2 hours. Left car came back 2 hours later to see car just going up on ramp, was then told they would not be able to do it as one of staff was leaving early. Re booked for following week again left and returned 2 hours later and car was out front....went to pay and was told again they had not done the job as one of the tools they… Read Full Review

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★☆☆☆☆

“Trading Standards will be informed of this...”

Written on: 02/03/2014 by Olivia88 (1 review written)

Booked my Subaru Legacy in to ATS Euromaster Carlisle to have a double cat fitted. Quoted by staff £256 fitted. Not a bad price. Dropped the car in to them at 3.15 this afternoon. About 4.20 received a call from staff to say there was a problem. Two lambda sensors contained within the part to be replaced had threaded while they were being extracted and could no longer be used. Cost to replace them - something over £300. So a job which was originally to cost £256 was now going to cost the… Read Full Review

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★☆☆☆☆

“Unacceptable Waiting Time”

Written on: 24/02/2014 by Maybe57 (1 review written)

Arrived at depot at 2:35pm requiring a puncture repair, was told it would be approx 40 minutes. 2 hours later they finally got around to starting. Then took them another 50 minutes to carry out the repair. I finally left at 5:30 as they were closing. During the time I was there, a further 4 people all came in wanting the same service, all got processed before me, all left before me. Not a word of apology for the wait. Will definitely NOT be using ATS ever again… Read Full Review

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★☆☆☆☆

“Incompetent rip off merchants”

Written on: 27/01/2014

I originally booked a wheel alignment, was naturally told it can't be done unless I bought two new tyres. I was then quoted an outrageous price for the tyres so I decided not to go ahead. Was then offered the manager's discount, a whopping £110 off. In other words they tried to screw me before offering me the fair market price. I regrettably decided to get the work done, new tyres fitted but the alignment was still off. I complained and was told to bring the car in again, second time round my… Read Full Review

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★☆☆☆☆

“Rip-off merchants.”

Written on: 24/01/2014 by Radialhead (1 review written)

Asked for two new tyres, & got invoiced extra for nitrogen inflation & a 'master service', neither of which I requested or wanted. In short, they'll try to screw as much money out of you as they can whilst hoping you don't notice. If you don't know about cars, avoid at all costs. If you do know about cars, make damn sure you check the invoice carefully before paying, & don't be afraid to refuse payment for things you didn't ask for… Read Full Review

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★☆☆☆☆

“Wrong disc's”

Written on: 08/01/2014

I've been done over!!!! My local branch of ATS quoted me for a fan belt and new discs £267.00. No excuses but I am a woman and the car belongs to my son so I just assumed that ATS were quoting me the fairest price. Well they weren't. Anyway I said to carry on (not knowing anything different) so the job was done. We left ATS and within 3 miles there was a terrible grinding noise.....took it back and lo and behold there was another problem, only this time they had to order the complete part and… Read Full Review

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★☆☆☆☆

“bad practice in stockport”

Written on: 02/01/2014

i went in to ats stockport who id used many times before for a puncture at begining of December I spoke to manager who said i would have to wait about 30-45 minuites to be seen to i said id call back in half an hour i was told it was a first come first serve basis so if i came back i would be back to end of queue so i said I would wait and went outside for a cigarette while there i watched manager who only appeared to sit playing on his mobile phone for 15mins so I decided to leave and went to… Read Full Review

Carlandleo's Comment

Written on: 04/01/2014

i had the similar experience with this manager so i know how u feel so i took my car some were else were i have 4 tyers and a service done and i will NOT be going back there to have any work done on any of my cars

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★☆☆☆☆

“ATS Morley Leeds”

Written on: 06/12/2013 by FranMellor (1 review written)

Stay well clear of this place, had a service done by them and was told it would be ready for 4.30pm. I arrived at 4.45pm to find them towing my car up and down the road. I went into there reception to find out what was happening to be told it won't start. The mechanic came in to tell his boss that he had got the shed started now. A total nightmare stay well clear PLEASE… Read Full Review

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★☆☆☆☆

“Unpleasant manager”

Written on: 02/12/2013

The new manager at the stockport depot is the most unfriendly and arrogant person I have every had the unpleasant to do business with the manner in which he speaks to customers it's a wonder if u have any left.safe to say I will never use them again whilst this ignorant person is in charge… Read Full Review

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★☆☆☆☆

“" What ever needs doing...just do it"”

Written on: 21/11/2013

NEVER EVER GO TO ATS EUROMASTER AND SAY THAT!!!! Your receipt will look something like this ()- not visible to customer 2 x Michelin Tyres ( Most Expensive & ats owned by Michelin ) 2 x valves 4 x wheel balance ( 2 done ) 2 x scrap disposal 4 x nitrogen ( not done ) 1 x wheel alignment ( not done ) 2 x shock absorbers ( old ones still ok ) 2 x brake discs 1 x brake pads 1 x brake fluid change ( not done ) 1 x cat converter ( old one still ok )… Read Full Review

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★☆☆☆☆

“puncture repair ripoff”

Written on: 13/10/2013

Simple job to fix a puncture but they tried to sell me two new tires despite the excellent condition of them. Told them just wanted a repair but they wernt interested. I was warned about this company before I went but because I was passing I went anyway. Do not go anywhere near this company. Honesty is NOT their policy… Read Full Review

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★☆☆☆☆

“Not good ”

Written on: 28/09/2013 by dancamo (1 review written)

Changed the tyre ok, but found them to be rude. Had a call from a chap who was obviously new and was getting instructions from his boss, as he told me the ALLOY was not repairable. WHAT, i thought, how could I have damaged the alloy. " I meant the punture" ... he said. When I went to collect the wheel ( had dropped it off the night before as they too busy to fit it then), I found the guy to be not very customer friendly. To sum up the job, i went to drive the car away and ..... NO… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 20/09/2013 by alipasa (1 review written)

Had MOT done for my Peugeot 107 knowing I only neede one tyre replacing to pass test, they called me and said we recommend you replace all tyres, I asked how much they said we can only get branded tyre at ££87 each. I said you recommend but how many needs changing to pass test? Answer ONE. I said ok get me one budget tyre they got back to me and said they could only get mid range tyres at £60 and I would have to have 2 if I didn't on the same day they couldn't do a retest for a nother… Read Full Review

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★☆☆☆☆

“Wheel bearing redone twice in less than a month....”

Written on: 05/09/2013 by Bmw116i (1 review written)

I wish I read all these reviews before ever driving into the cambridge branch. First bmw cambridge diagnosed my car with both rear wheel bearing which needed replacement and it was a fault I could notice as well while driving. Took it to ATS and I was told only driver side rear wheel bearing needed changing. Agreed to that even though I was pretty sure both needed replacement. Agreed to the work and had to collect my car same day. Took them over 24 hours to get it fixed. Got phone call next… Read Full Review

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★☆☆☆☆

“X”

Written on: 02/09/2013

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★☆☆☆☆

“How long does it take to fit a battery?”

Written on: 28/08/2013 by VCliff (1 review written)

I took my car into ATS Cambridge at 10.30 this morning with a flat battery. This had been identified at a service the day before but was left so I could get the repair under guarantee. After 2 hours of dealing with useless Hyundai dealerships I took my car to ATS as I had used them many times before always with good results and thought this would be the easiest way to get my car running quickly and at a reasonable price. I was planning to leave on a trip at 10 this morning but had to postpone… Read Full Review

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★☆☆☆☆

“Deceptive practice?”

Written on: 25/08/2013 by GuyGadbois (1 review written)

Deceptive practice, unnecessary part replacement diagnosed. Exhaust simply required a clamp and not a new cat convertor and lambda sensor as suggested. In fact repair was so minor it was effected free of charge and in under five minutes by another garage- ATS wanted £235 for a cat and £118 for sensor! Incompetence?- this kind of false description of goods and services is a criminal offence; I will be contacting Trading Standards with a view to them inspecting this matter on my behalf… Read Full Review

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★★★★★

“The Pople on here are MAD!!!!!!! - ATS are the...”

Written on: 24/08/2013 by Spire (1 review written)

I seriously think the people on here are MAD!!!! I have a fleet car and two private family cars which all go to various ATS centres in the Staffordshire and Birmingham area. I have got to say that ATS are the best by far ......there always helpful, Honest. Professional, look smart and even when I have had chance to complain once due to a small error (human error) the area manager was on the phone in hours to resolve my issue with the Lichfield centre - The staff from Area manager down are… Read Full Review

Cjnvh's Response to Spire's Review

Written on: 14/03/2014

WHAT EVREYONE ELSE IS IN CAHOOTS?

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Browser2001's Response to Spire's Review

Written on: 11/05/2014

Read the majority of comments, ATS are poor at best! This is clearly some one who has shares in ATS!! They're terrible, incompetent, unhelpful...... Read the majority of reviews for yourself!!

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Shannecat's reply to Browser2001's Comment

Written on: 12/08/2014

I have to say I've read the comments on here and am very surprised! Unfortunately, I believe EVERY negative comment. I honestly believe that it depends on where you live and which ATS you are using in that area. I can't fault ATS in Cheylesmore, Coventry. I have visited a number of times and after being quoted over £100 for blocked windscreen wiper tubes by BMW, I went along to ATS and they got some sort of pressure machine on it and presto, unclogged pipes free of charge. Also when you get the nitro air once and pay the first visit, it's free every other visit...well it is at the ATS I use. I would also like to add that I have nothing whatsoever to do with ATS and am just a customer and a satisfied one at that.

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