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Written on: 27/08/2008
I am Irish and have always had made a point of flying the "national carrier" whenever possible. But no longer. Aer Lingus is just too cumbersome, bureaucratic and not focused on customer service. Here is one of a number of examples I have experienced.
Aer Lingus does not accept unaccompanied minors. While I knew that at the time I booked the flight, Aer Lingus refused to provide a "gate pass" to allow me to take my young son to the gate. They originally said "it's TSA regulations", but after… Read Full Review
Written on: 20/08/2008 by mrpurple (2 reviews written)
I have just recently flown Dublin-JFK with Aer Lingus and I have to say that the quality of this long haul service was a disgrace. The flights cost me 1,500 euros (for my wife and me) yet on boarding I found the plane to be pretty old and shhabby with uncomfortable seats. There was no personal entertainment system, all that was available was some romantic comedy on a communal screen situated ten feet from my seat. A seven hour flight with no entertainment is unreal in this day and age. The food… Read Full Review
Written on: 02/08/2008
I have flown Aer Lingus on several occasions, of those, it has never been on time and I've never had the customer service I'd expect. It has to be the worst airline ever!… Read Full Review
Written on: 25/07/2008
Aer Lingus Damaged my case November 2008 after several letter, phone calls, faxes it is now July 2008 and I have not received any payment. Not good… Read Full Review
Written on: 13/07/2008
I think Aer Ligus are the worst airline for constant delays, my flights have never been on time and the cabin crews have been disappointing. I have travelled with Ryanair on, say around 50 flights and I can tell you they are never delayed Ryanair are the best they beat Aerlingus by leaps and bounds in every aspect… Read Full Review
Written on: 07/06/2008
I am a Ryanair Fan just because the experience i have had with Aer Lingus is constant delays. They are the worst airline always delayed and If ound the cabin crew to be rude, i have been on around 50 flights with Ryanair and they have never been delayed at that is the truth . Aer Lingus are rubbish… Read Full Review
Written on: 04/06/2008
Come on Aer Lingus - run on time. 3 evening flight from Glasgow to Dublin. All of them late. The last time we flew our 40 min flight was 2 hours late. Then they lost our car seat for the baby and it took 2 days to get it back… Read Full Review
Written on: 31/03/2008
I flew a direct flight from LAX to Dublin and back. When I arrived at LAX, the terminal had experienced a major computer glitch a few hours before (not unusual), and there were people everywhere. Despite the stress and the angry travelers, the desk staff at Aer Lingus was friendly, attentive and clearly doing everything in their power to help the customers. We ended up flying out pretty much on time as a result. The flight itself seemed much shorter than it actually was, and the crew was… Read Full Review
Written on: 31/03/2008
I fly Air Lingus regularly, including transatlantic business (east coast USA) but only when I have no reasonable alternative, which is too often for my liking. Aircraft to the US are old, seats and attached equipment often malfunction. The seat cushioning has worn so it is often like sitting on a wooden board (tip: put folded blankets on seat). (I hear newer aircraft to US west coast are better). Food is variable - medium to downright bad. (Recently outgoing to NYC we got a dried lump of… Read Full Review
Written on: 12/03/2008 by jaes (1 review written)
We ended up getting to the airport early and asked if they had room on the earlier flight if we could change, and were told that yes they had room but it would cost us quite a bit of money to change. It didn't matter much to us so we didn't change, but since it would have cost them nothing to change us since they had room, and they may have been able to sell our seats on a later flight, it didn't make sense to me. We flew them on a British Airways ticket (connecting flight), but wouldn't… Read Full Review
Written on: 11/03/2008
The seats were comfortable, with good leg room. The flight staff were relaxed and helpful. Being a nervous flyer in the past, I can honestly say I was totally chilled out .
I will most certainly make this my first choice in choosing an airline… Read Full Review
Written on: 18/01/2008 by AL LHR (1 review written)
Flying Heathrow - Belfast one of the newest Aer Lingus routes that started just this week. The fare was only £52 return so great value and much cheaper than Bmi. Flight boarded on time and the cabin crew were very friendly and welcoming. I sat in row six and noticed how clean the aircraft was, it was also very comfortable with leather seat. Departed on time and the cabin went through the cabin with food and drink to buy, the selection was very good and prices were reasonable. Landed on time and… Read Full Review
Written on: 17/01/2008
Aer Lingus is a low cost carrier so if you are more worried about the price then the comfort then choose this airline… Read Full Review
Written on: 03/01/2008 by vickyo1 (1 review written)
I always used to prefer Aer Lingus in the past due its Heathrow hub but I will definitely will think of travelling with Ryanair in the future due to the poor customer service and delays I have suffered over the past few years. Aer Lingus used to be a very caring service… Read Full Review
Written on: 22/08/2007 by jordi (2 reviews written)
Overall we did not have a good flight with Aer Lingus. We booked to go from Heathrow to Washington via Dublin as this was the deal we got with Lastminute.com. Never again. Started with a ridiculous scenario at Heathrow where we were informed that after flying from Heathrow to Dublin, we could not get, at Heathrow, our boarding passes for our Washington flight. We then had the absolutely ridiculous situation of having to come out through baggage claim and customs to then queue up again to get… Read Full Review
Written on: 01/06/2007 by macphee70 (5 reviews written)
Fly with someone else, I have taken only 2 flights with Aer Lingus both of these where 2 hours late, 100% dissatisfaction. In future I will go Ryanair, they are cheaper and usually on time in my experience… Read Full Review
Written on: 29/05/2007 by hankc (1 review written)
The ticketing agents at Shannon need to be retrained. I had a reservation for a 7am flight from Shannon to Dublin, which I needed to pay for before checking in. I got on the reservation line at 5:45. A blue-jacketed man, I believe air crew, cut the line about 5 minutes later, right in front of my wife and myself, without any reason nor any remorse/guilt. We were the only people on line, we could have been there for an hour but he decided to walk right up to the desk, although it was not… Read Full Review
Written on: 21/05/2007 by SnnResident (2 reviews written)
As shown before my major disappointment with Aer Lingus is their stubborn refusal to increase the number of destinations from Shannon. It is a long time belief here that when the open skies policy comes in that the airline will not hesitate to pull out of Shannon.
I am all for supporting my own but that has to go both ways. Aer Lingus has to support the whole of the country and not just Dublin and Cork. Dublin especially.
Until this happens I have no hesitation in using alternative airlines… Read Full Review
Written on: 10/05/2007 by Tembo1 (2 reviews written)
Aer Lingus management still won't service Canada, so we are forced to travel from Toronto via the UK or Amsterdam. For many Canadians, the Aer Lingus service via the USA is not an option due to US Immigration.
Canadian visitors to Ireland are never documented as such when they fly via the UK. Therefore the real number is much higher than reported.
Travellers from Canada to Ireland are generally not through ticketed and as such are not counted. In fact Canadian visitors actually help to… Read Full Review