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Written on: 04/06/2008
Come on Aer Lingus - run on time. 3 evening flight from Glasgow to Dublin. All of them late. The last time we flew our 40 min flight was 2 hours late. Then they lost our car seat for the baby and it took 2 days to get it back… Read Full Review
Written on: 31/03/2008
I flew a direct flight from LAX to Dublin and back. When I arrived at LAX, the terminal had experienced a major computer glitch a few hours before (not unusual), and there were people everywhere. Despite the stress and the angry travelers, the desk staff at Aer Lingus was friendly, attentive and clearly doing everything in their power to help the customers. We ended up flying out pretty much on time as a result. The flight itself seemed much shorter than it actually was, and the crew was… Read Full Review
Written on: 31/03/2008
I fly Air Lingus regularly, including transatlantic business (east coast USA) but only when I have no reasonable alternative, which is too often for my liking. Aircraft to the US are old, seats and attached equipment often malfunction. The seat cushioning has worn so it is often like sitting on a wooden board (tip: put folded blankets on seat). (I hear newer aircraft to US west coast are better). Food is variable - medium to downright bad. (Recently outgoing to NYC we got a dried lump of… Read Full Review
Written on: 12/03/2008 by jaes (1 review written)
We ended up getting to the airport early and asked if they had room on the earlier flight if we could change, and were told that yes they had room but it would cost us quite a bit of money to change. It didn't matter much to us so we didn't change, but since it would have cost them nothing to change us since they had room, and they may have been able to sell our seats on a later flight, it didn't make sense to me. We flew them on a British Airways ticket (connecting flight), but wouldn't… Read Full Review
Written on: 11/03/2008
The seats were comfortable, with good leg room. The flight staff were relaxed and helpful. Being a nervous flyer in the past, I can honestly say I was totally chilled out .
I will most certainly make this my first choice in choosing an airline… Read Full Review
Written on: 18/01/2008 by AL LHR (1 review written)
Flying Heathrow - Belfast one of the newest Aer Lingus routes that started just this week. The fare was only £52 return so great value and much cheaper than Bmi. Flight boarded on time and the cabin crew were very friendly and welcoming. I sat in row six and noticed how clean the aircraft was, it was also very comfortable with leather seat. Departed on time and the cabin went through the cabin with food and drink to buy, the selection was very good and prices were reasonable. Landed on time and… Read Full Review
Written on: 17/01/2008
Aer Lingus is a low cost carrier so if you are more worried about the price then the comfort then choose this airline… Read Full Review
Written on: 03/01/2008 by vickyo1 (1 review written)
I always used to prefer Aer Lingus in the past due its Heathrow hub but I will definitely will think of travelling with Ryanair in the future due to the poor customer service and delays I have suffered over the past few years. Aer Lingus used to be a very caring service… Read Full Review
Written on: 22/08/2007 by jordi (2 reviews written)
Overall we did not have a good flight with Aer Lingus. We booked to go from Heathrow to Washington via Dublin as this was the deal we got with Lastminute.com. Never again. Started with a ridiculous scenario at Heathrow where we were informed that after flying from Heathrow to Dublin, we could not get, at Heathrow, our boarding passes for our Washington flight. We then had the absolutely ridiculous situation of having to come out through baggage claim and customs to then queue up again to get… Read Full Review
Written on: 01/06/2007 by macphee70 (5 reviews written)
Fly with someone else, I have taken only 2 flights with Aer Lingus both of these where 2 hours late, 100% dissatisfaction. In future I will go Ryanair, they are cheaper and usually on time in my experience… Read Full Review
Written on: 29/05/2007 by hankc (1 review written)
The ticketing agents at Shannon need to be retrained. I had a reservation for a 7am flight from Shannon to Dublin, which I needed to pay for before checking in. I got on the reservation line at 5:45. A blue-jacketed man, I believe air crew, cut the line about 5 minutes later, right in front of my wife and myself, without any reason nor any remorse/guilt. We were the only people on line, we could have been there for an hour but he decided to walk right up to the desk, although it was not… Read Full Review
Written on: 21/05/2007 by SnnResident (2 reviews written)
As shown before my major disappointment with Aer Lingus is their stubborn refusal to increase the number of destinations from Shannon. It is a long time belief here that when the open skies policy comes in that the airline will not hesitate to pull out of Shannon.
I am all for supporting my own but that has to go both ways. Aer Lingus has to support the whole of the country and not just Dublin and Cork. Dublin especially.
Until this happens I have no hesitation in using alternative airlines… Read Full Review
Written on: 10/05/2007 by Tembo1 (2 reviews written)
Aer Lingus management still won't service Canada, so we are forced to travel from Toronto via the UK or Amsterdam. For many Canadians, the Aer Lingus service via the USA is not an option due to US Immigration.
Canadian visitors to Ireland are never documented as such when they fly via the UK. Therefore the real number is much higher than reported.
Travellers from Canada to Ireland are generally not through ticketed and as such are not counted. In fact Canadian visitors actually help to… Read Full Review
Written on: 30/03/2007 by MaryPB (1 review written)
I flew from Dublin to New York, JFK on the morning of 16th March 2007. I'm a very nervous flyer so flying with Aer Lingus was great. I cried before I got on the plane and the lady at the desk, just before I got on the plane, was very nice and asked if I wanted to wait until the rest of the people got on the plane. Took off on time, the food came along about 30 minutes or so into the plane journey, it was lovely, just what I needed. I was given two free drinks because one of the Air Hostesses… Read Full Review
Written on: 30/12/2005 by martinconnor (1 review written)
I flew Aer Lingus from Heathrow to Dublin and Dublin to Chicago during the busy period of Christmas 05. I arrived very early and was assisted through the electronic check in which was very straight forward. Disappointed not to have this facility at Chicago on my return. All flights were full, but left the gate on time on every leg, and arrived early on both long haul trips. Minor issue with in flight service on the return trip, as the staff served the tea and coffee so soon after the food… Read Full Review
Written on: 12/07/2005 by geovanni666 (1 review written)
It was ok overall the stewardesses on Aer Lingus weren't very friendly but the food was good and they actually heat up the roll unlike some other airlines. The flight has almost always been on time when I have travelled with this airline and it would be a pleasure to fly with them again… Read Full Review
Written on: 22/04/2005 by wingcommander (40 reviews written)
This was the Glasgow-Dublin-Boston Aer Lingus flight on 5/4/2005. The first leg 8am from Glasgow ran like clock work and arrived in Dublin on time (no food mind you). Strange at Dublin you need to go through arrivals - out and back in through passport control and security again, which I thought was a bit of a bother especially with two kids.
How drab is Dublin airport as well!
After a big Dublin breakfast in one of the cafes on the mezzanine floor (not worth the money) we waited for 3 hours… Read Full Review
Written on: 13/09/2004 by cp rua (8 reviews written)
The transformation to low fare airline has been handled quite well. But fares will have to fall further to compensate for the loss of the TAB frequent flyer system.
Almost always on time. Usually fly the Dublin -London route, but have also flown to Amsterdam and Frankfurt - Very good and friendly service… Read Full Review
Written on: 17/11/2003 by riptack (1 review written)
Constantly late with poor customer service especially on flights to Cork. I have flown the Heathrow - Cork route several times with them recently and the flight was delayed each time and cancelled one time. While alternative arrangements were made the staff were rude and unhelpful. When flying from Dublin to Cork I also had my flight cancelled recently and instead had a 4 hour bus journey. What was once a fantastic airline for customer service and reliability is now a national disgrace… Read Full Review
" GREAT ASSISTANCE! " Read More
" Appalling Customer Service " Read More
" Other Airlines treat their customers with respect--not AA " Read More
" WORST FLIGHT EXPERIENCE EVER!!!! " Read More
" Never Again " Read More