Written on: 23/02/2011
Very nice flight much better than the one that i took from American Airlines (read more)
Written on: 14/02/2011
As an Australian flying many times, this airline is one of the worst, and they literaly have no customer service, use somone else. (read more)
Written on: 31/01/2011
In October I travelled from London to Cork with Aer Lingus. Sadly, during my trip I mislaid a pen that was rather precious to me. As I was not entirely sure where I had mislaid it I was forced to reconcile myself to the fact it was lost.
Imagine my delight then when John Clancy, Duty Manager at Cork airport, contacted me to say that my pen had been found. It seems John and his team had found the pen on my seat after I had left the plane and went to all the trouble of tracing who was in... (read more)
Written on: 26/01/2011
NO REFUND - Have flown many times with Aer Lingus long haul and am Gold Circle member. Flight was cancelled pre-Christmas due to snow but still not been refunded my money. Also during cancellations the website continued to say that flight was going long after it was supposed to have gone and none of their staff came into work so they must have known that it was cancelled - didn't bother telling us! Phoned a few times and they just give another deadline for refund, very disappointed indeed.... (read more)
Written on: 07/01/2011
Aerlingus == Ryanair, postal address - fax only for refunds (read more)
Written on: 03/01/2011
Flight got cancelled and still no money back from this "airline" (4 weeks waiting time without even a short answert). That's not by accident, that the "Customer Care-Center" hasn't got a telephone number or E-Mail given on their website. You better pray that your flight experiences no problems... Strictly a NOT RECOMMENDED AIRLINE!
Written on: 23/12/2010
I wouldn't know what it is like to fly with AerLingus because our flight was cancelled and changed which was not suitable for a connection.
Have been promised a refund but after 8wks of waiting NO replies to emails or phone calls and NO REFUND. You tell me is this a rip off or what. This was not the ony AerLingus flights cancelled by them during our trip. (read more)
Written on: 04/12/2010
Terrible airline! I was really unhappy because they gave us options of a refund or a later flight when my flight was cancelled, however, i was meant to attend a very important function, and so asked if i could fly with an alternative airline, however, they said this was not an option.
I later found out that on their website, they are meant to give you an option of this (Outlined in Article 9.2, Cancellation, rerouting, delays etc.) and i was outraged! (read more)
Written on: 30/11/2010
Very disappointed in their customer service. It was a total shambles boarding and I had a jacket dropped on the plane and found by the flight crew. They made a cursory effort to locate the owner before deciding to take it off the plane in Dublin. I didn't discover it was lost until arriving in London. After talking to the air crew in London I was told the jacket was in dublin and they would send over on the next flight. Since then no jacket and no-one knows a thing. After calling... (read more)
Written on: 28/10/2010 by donlemc (1 review written)
Ive traveled with Aer Lingus for many years and always found the attendants to be friendly and helpful.I think if you got an attitude with these people its because you likely brought one with you. I remember in 2005 I was taken ill on the plane and kept quiet about it .Upon landing I could barely navigate on my own much less attend my luggage.These lovely ladies took over and helped me from the plane and attended to every detail.I got the same concern at customs and a friendly cup of tea and... (read more)
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