Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Haven't flown AerLingus in years because of bad service, but recently booked flights for my children - 14 and 11 - to visit family for the summer in Ireland. Just as I completed reservation I saw that they weren't going to allow my youngest to fly unaccompanied (Continental does allow this). I immediatley called Aer Lingus to cancel the ticket (literally 2 minutes after processing) and was told by the agent "gee, I guess you have a problem." I said this couldn't have even been ticketed yet… Read Full Review
Called Aer Lingus 8 different times. Each time the sale fare was available up until they went to book the names. What a scam of an airline. I will never take this airline. Horrible customer service reps. Most could barely speak english… Read Full Review
Written on: by euroflyer (1 review written)
I fly Aer Lingus very frequently and have done so for many years. I find their product to be 100% consistent.
Flight attendants are always professional, and to be honest, amongst the friendliest I have come across on any airline.
Pilots always keep passengers updated on flight status.
I see many people complaining about punctuality. Out of the approximate 30 flights I've taken with Aer Lingus over the past 18 months, only one was delayed. Delay was 2 hours, I was informed at check-in in Dublin… Read Full Review
I regularly fly london to Ireland &back and have used Aer Lingus many times. They are always delayed( it may be better early in the day but the later flights are rarely close to time) All I care about on a 50 minute or so flight is punctuality and they are absolutely useless no sincere apologies ever given as they simply don't care… Read Full Review
Written on: by Ley30 (2 reviews written)
Flew from Gatwick to Malaga on the 24th April - quick and easy check in (less than 5 minutes). A bit sceptical about Aer Lingus at first but there was no need to be. Planes are fine for a short trip (2.5 hours) and the staff were very friendly. Flight back left 10 minutes early and arrived back 20 minutes ahead of schedule. Would recommend and use again… Read Full Review
I called customer service prior to booking a flight for me & my husband. My husband has surgical implants that require a bulk head seat. I have Md. papers , medical cards etc. Aer Lingeus was cold , did there best not to give me a reassurance that they could possibly help us… Read Full Review
Written on: by 12GO (1 review written)
A very comfortable flight between Heathrow and Belfast, staff on the ground and in the air were very friendly and the flights were cheaper than the likes of Bmi and Easyjet who also have flights from London to Belfast. One problem I find with Aer Lingus is the delays in Heathrow, seems they always end up delayed there. Apart from that the experience when flying them is always nice and I never hesitate to book with Aer Lingus… Read Full Review
As i travel quite a lot with work i like to be able to relax while on board my flight,ive being flying Aer Lingus for many years and always being happy with them but myself and other of my staff have noticed how bad the airline has become in the last year from there time keeping,how clean the aircrafts are and mainly the staff they employ these days.the class there cabin crew once has seems to be disappearing more and more… Read Full Review
Written on: by gavan123 (1 review written)
As a regular flyer, my flight to Frankfurt with Aer Lingus is always on time and crew have always been very friendly in my experience. Check-in and boarding is always efficent and the airbus A320 is always in tip top condition… Read Full Review
As Aer Lingus offers very frequent flights to the US and German cities, it is often my airline of choise. That said, doesn't mean I am always happy with them, especially the food is horrible on long haul flights, either something with chicken or beef and always this horrible scones thing for breakfast....
… Read Full Review
Maybe is a combination of weather and airport. Overall this experience definitely leave a question that should I fly with Aerlingus again just because the great prices they offer?… Read Full Review
Aer Lingus, very nice staff. On time. Classy. They are very clean, on-time, everything you'd want from an airline. I fly with them everytime! Bad points, nothing… Read Full Review
Written on: by KelDen (1 review written)
Flew round-trip from San Francisco to Dublin - 10-11 hour flights. I was very concerned about the duration of the flights, but once we got in the air, they were great! They served meals and tea/soft drinks very frequently, and I found the quality of the food to be very good. Flight crew was very attentive, and pilot kept us informed when we were delayed in SFO due to weather… Read Full Review
Written on: by daisytilly (1 review written)
I flew on the 1st August with Aerlingus from Cork to Birmingham. As I was an unaccompanied passenger I thought that the airline was a pretty good one to choose. They checked on me throughout the flight to see if I was ok. The crew were lovely to everyone and when the flight was only delayed by about 5 minutes the captain explained to us why the flight was delayed. If anyone is thinking about flying with Aerlingus I would recommend you to fly with them… Read Full Review
I am Irish and have always had made a point of flying the "national carrier" whenever possible. But no longer. Aer Lingus is just too cumbersome, bureaucratic and not focused on customer service. Here is one of a number of examples I have experienced.
Aer Lingus does not accept unaccompanied minors. While I knew that at the time I booked the flight, Aer Lingus refused to provide a "gate pass" to allow me to take my young son to the gate. They originally said "it's TSA regulations", but after… Read Full Review
Written on: by mrpurple (2 reviews written)
I have just recently flown Dublin-JFK with Aer Lingus and I have to say that the quality of this long haul service was a disgrace. The flights cost me 1,500 euros (for my wife and me) yet on boarding I found the plane to be pretty old and shhabby with uncomfortable seats. There was no personal entertainment system, all that was available was some romantic comedy on a communal screen situated ten feet from my seat. A seven hour flight with no entertainment is unreal in this day and age. The food… Read Full Review
I have flown Aer Lingus on several occasions, of those, it has never been on time and I've never had the customer service I'd expect. It has to be the worst airline ever!… Read Full Review
Aer Lingus Damaged my case November 2008 after several letter, phone calls, faxes it is now July 2008 and I have not received any payment. Not good… Read Full Review
I think Aer Ligus are the worst airline for constant delays, my flights have never been on time and the cabin crews have been disappointing. I have travelled with Ryanair on, say around 50 flights and I can tell you they are never delayed Ryanair are the best they beat Aerlingus by leaps and bounds in every aspect… Read Full Review
I am a Ryanair Fan just because the experience i have had with Aer Lingus is constant delays. They are the worst airline always delayed and If ound the cabin crew to be rude, i have been on around 50 flights with Ryanair and they have never been delayed at that is the truth . Aer Lingus are rubbish… Read Full Review