Aer Lingus Reviews

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★★☆☆☆
2.3 / 5
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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★☆☆☆☆

“Customer service.....Really?”

Written on: 29/06/2012 by DavyG (1 review written)

I have just returned from my trip to Spain.  I contacted aer lingus on the 17/05/12 to advise of a recent knee injury.  I was instructed by the airline to submit an incad form which I returned on the 22/05/12.  This was confirmed as having being received. I was told that I would be contacted when a decision had been made as to whether or not I would be allowed to fly. After going to the trouble of downloading the incad form, driving to Belfast (a 44 mile round trip) to get the doctor at the… Read Full Review

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★★★★★

“Great service, great trip”

Written on: 15/05/2012 by KViv (1 review written)

My husband and I with four friends enjoyed a fabulous vacation through Aer Lingus in Oct,2011. Customer service answered questions in advance, Dan Dooley car rental was great. As a matter of fact it was the first time we had no issues with renting a car in Europe. The Aer Lingus flight was perhaps the most comfortable we have had on our many trips to Europe. We stayed at Adare Manor, which was beautiful and provided a great base for day trips. Everything went smoothly on the trip and I have… Read Full Review

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★☆☆☆☆

“They are Big Liars!! Group of Irresponsible People!!”

Written on: 06/02/2012 by punky-chicken (1 review written)

Traveled with Aerlingus on the 14th of September 2011, Due to their mis-organisation, I was left with no hand luggage allowed onto the Plane with me, where i was meant to be entitled to one. I was then Insisted at the Check In Point that I Had to put my luggage into the hold. On the Spot, I told them that I had Fragile and valuable items in the hand luggage and asked them specifically to allow me to take one valuable out and they refused. They gave promise, in the title of Aer Lingus that my… Read Full Review

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★★★☆☆

“Food REALLY terrible”

Written on: 23/01/2012 by Celticgal (1 review written)

Now we all know that airline food is for the most part not gourmet but, I have to say that I would rather go without than east the food served on Aer Lingus. The best airline food I have ever tasted (and plenty of it) is Austrian Air - there bread is warn not prepackaged in a cello bag like Aer Lingus - food REALLY BAD!… Read Full Review

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Cfin's Response to Celticgal's Review

Written on: 12/02/2013

The worst i ever had was american airlines. A ham and cheese "sandwich" with an expiry date 2 years in the future. Grossssss

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★☆☆☆☆

“Appalling Customer Service at their London Heathrow...”

Written on: 18/11/2011

After being delayed in Singapore by our carrier we arrived in London too late for our Dublin connection. We had given ourselves over 3.5 hours to make the connection but our flight was 4 hours late. We were treated with contempt as we were told that we did not turn up for our flight so if we wanted to get on another flight we would have to purchase full fare tickets. At a new cost of over 550 pounds for 2 tickets we were finally allowed on the plane. The customer service was appalling as we… Read Full Review

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Lucy33's Comment

Written on: 27/01/2012

are you for real.

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Guest's Comment

Written on: 18/06/2012

Absolutely true. My husband and I travel a great deal and I can honestly say we have never flown with a more inept airline. Horrendous is the only way to describe our treatment.

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★☆☆☆☆

“Aer Lingus Rotten Customer Services”

Written on: 03/11/2011 by attard (1 review written)

I will NEVER book a Flight with Aer Lingus again, My Mother and Son were booked on a flight to Shannon, unfortunately for personal reasons they were unable to go. I contacted Aer Lingus by email to inform them of this, as my Mother made the booking with her Credit Card and she has been in hospital we were unable to check for a refund, I have since contacted their Customer Services (when they finally answered the phone) this is what transpired, out of a Charge of £475.86 she is entitled to… Read Full Review

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★★★★☆

“ Aer Lingus is still 1st choice”

Written on: 24/09/2011

Despite the awful food, I'd still choose Aer Lingus over the numerous other carriers I've used.I just know to bring my own now.I will continue to recommend them to fellow travelers… Read Full Review

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★★★☆☆

“Good Quality - not so bad”

Written on: 04/07/2011 by danieleav (3 reviews written)

Generally speaking, it is a good service. Not particulare comfort, but they do waht they say. … Read Full Review

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★★★★★

“Nicest Airline!”

Written on: 29/06/2011

After reading all these reviews, I was shocked that they were so bad. I can only say good things about this airline. My son & I were stuck in San Francisco for 8 hours, worried we would miss are flight leaving JFK via Aer Lingus (JFK had only one runway open due to high winds.) Aer Lingus texted me letting me know their flight would leave at 3:00 a.m due to the Volcanic cloud. We raced through JFK, greeted by a nice ticket agent and made our flight! Unbelievable! My son ate a dinner free… Read Full Review

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★★★★★

“Aer lingus is one of the bettter airlines to serve me.”

Written on: 29/04/2011

Aer lingus is one of the bettter airlines to serve me… Read Full Review

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★★☆☆☆

“After having to continually chase a refund for a...”

Written on: 20/04/2011

After having to continually chase a refund for a cancelled business flight in Dec 2010 (snow) and being unable to contact them by email, waiting twice the indicated time to receive my refund and being told different stories by their call centre staff about the progress of my claim you would think I would have had the sense to give them a miss but like a fool I chose to travel with them to Rome recently.
I turned up with approved cabin luggage but an extremely unfriendly member of Aer Lingus… Read Full Review

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Guest's Comment

Written on: 02/08/2011

I had the same nightmare experience with them last December, I have since flown with EJ, BA, Monarch, Ryanair and Iberia to and from UK , and whilst not all flights were on time etc, at least there were decent communications. you have my sympathy

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Guest's Comment

Written on: 02/08/2011

I had the same nightmare experience with them last December, I have since flown with EJ, BA, Monarch, Ryanair and Iberia to and from UK , and whilst not all flights were on time etc, at least there were decent communications. you have my sympathy

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★☆☆☆☆

“3 months after the December weather chaos I have all...”

Written on: 01/04/2011

3 months after the December weather chaos I have all but given up in my attempt to obtain fair compensation from Aer Lingus over the cancelled flight from Lon H to Malaga. I Never had such poor customer relations from a business in my life; no comms at time of cancellation , simply tell you to go online for all answers. They continue to "lose" hard copies of important documents sent by post (yes, you can only post to Aer Lingus, no e mails) . I have called on 20 occasions and they have not even… Read Full Review

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★☆☆☆☆

“In my opinion, the head management in Aer Lingus is...”

Written on: 29/03/2011

In my opinion, the head management in Aer Lingus is terrible. After my mother was stopped by customs, she missed her flight. She was at the airport in plenty of time to get on the plane and should not have been held up for long but ended up missing her flight because of customs.

Although it was in NO WAY her fault that she missed the flight and she should not have been stopped, Aer Lingus did not refund her money or get her on the next flight. She is truly a very sweet person and did not… Read Full Review

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Guest's Comment

Written on: 23/09/2011

How is any of this the Airlines fault?

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★☆☆☆☆

“Aer Lingus is possibly the worst airline I have had to...”

Written on: 10/03/2011

Aer Lingus is possibly the worst airline I have had to deal with. I called the company probably four times before I booked my tickets to be 100% sure I could bring my pet on the flight. I called two weeks after booking my flight to get be sure of all documents, they then informed me that I wasn't allowed to bring my pet. After calling another 10 times they would redirect me to United Airways, because they thought United was the carrier. United DOESN'T service out of Madrid. None of the… Read Full Review

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★★★★☆

“Very nice flight much better than the one that i took...”

Written on: 23/02/2011

Very nice flight much better than the one that i took from American Airlines… Read Full Review

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★☆☆☆☆

“As an Australian flying many times, this airline is...”

Written on: 14/02/2011

As an Australian flying many times, this airline is one of the worst, and they literaly have no customer service, use somone else… Read Full Review

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★★★★★

“In October I travelled from London to Cork with Aer...”

Written on: 31/01/2011

In October I travelled from London to Cork with Aer Lingus. Sadly, during my trip I mislaid a pen that was rather precious to me. As I was not entirely sure where I had mislaid it I was forced to reconcile myself to the fact it was lost.

Imagine my delight then when John Clancy, Duty Manager at Cork airport, contacted me to say that my pen had been found. It seems John and his team had found the pen on my seat after I had left the plane and went to all the trouble of tracing who was in said… Read Full Review

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★☆☆☆☆

“NO REFUND - Have flown many times with Aer Lingus long...”

Written on: 26/01/2011

NO REFUND - Have flown many times with Aer Lingus long haul and am Gold Circle member. Flight was cancelled pre-Christmas due to snow but still not been refunded my money. Also during cancellations the website continued to say that flight was going long after it was supposed to have gone and none of their staff came into work so they must have known that it was cancelled - didn't bother telling us! Phoned a few times and they just give another deadline for refund, very disappointed indeed… Read Full Review

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★☆☆☆☆

“Aerlingus == Ryanair, postal address - fax only for...”

Written on: 07/01/2011

Aerlingus == Ryanair, postal address - fax only for refunds… Read Full Review

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★☆☆☆☆

“Flight got cancelled and still no money back from this...”

Written on: 03/01/2011

Flight got cancelled and still no money back from this "airline" (4 weeks waiting time without even a short answert). That's not by accident, that the "Customer Care-Center" hasn't got a telephone number or E-Mail given on their website. You better pray that your flight experiences no problems... Strictly a NOT RECOMMENDED AIRLINE!
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