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Written on: 01/04/2011
3 months after the December weather chaos I have all but given up in my attempt to obtain fair compensation from Aer Lingus over the cancelled flight from Lon H to Malaga. I Never had such poor customer relations from a business in my life; no comms at time of cancellation , simply tell you to go online for all answers. They continue to "lose" hard copies of important documents sent by post (yes, you can only post to Aer Lingus, no e mails) . I have called on 20 occasions and they have not even… Read Full Review
Written on: 29/03/2011
In my opinion, the head management in Aer Lingus is terrible. After my mother was stopped by customs, she missed her flight. She was at the airport in plenty of time to get on the plane and should not have been held up for long but ended up missing her flight because of customs.
Although it was in NO WAY her fault that she missed the flight and she should not have been stopped, Aer Lingus did not refund her money or get her on the next flight. She is truly a very sweet person and did not… Read Full Review
Written on: 10/03/2011
Aer Lingus is possibly the worst airline I have had to deal with. I called the company probably four times before I booked my tickets to be 100% sure I could bring my pet on the flight. I called two weeks after booking my flight to get be sure of all documents, they then informed me that I wasn't allowed to bring my pet. After calling another 10 times they would redirect me to United Airways, because they thought United was the carrier. United DOESN'T service out of Madrid. None of the… Read Full Review
Written on: 23/02/2011
Very nice flight much better than the one that i took from American Airlines… Read Full Review
Written on: 14/02/2011
As an Australian flying many times, this airline is one of the worst, and they literaly have no customer service, use somone else… Read Full Review
Written on: 31/01/2011
In October I travelled from London to Cork with Aer Lingus. Sadly, during my trip I mislaid a pen that was rather precious to me. As I was not entirely sure where I had mislaid it I was forced to reconcile myself to the fact it was lost.
Imagine my delight then when John Clancy, Duty Manager at Cork airport, contacted me to say that my pen had been found. It seems John and his team had found the pen on my seat after I had left the plane and went to all the trouble of tracing who was in said… Read Full Review
Written on: 26/01/2011
NO REFUND - Have flown many times with Aer Lingus long haul and am Gold Circle member. Flight was cancelled pre-Christmas due to snow but still not been refunded my money. Also during cancellations the website continued to say that flight was going long after it was supposed to have gone and none of their staff came into work so they must have known that it was cancelled - didn't bother telling us! Phoned a few times and they just give another deadline for refund, very disappointed indeed… Read Full Review
Written on: 07/01/2011
Aerlingus == Ryanair, postal address - fax only for refunds… Read Full Review
Written on: 03/01/2011
Flight got cancelled and still no money back from this "airline" (4 weeks waiting time without even a short answert). That's not by accident, that the "Customer Care-Center" hasn't got a telephone number or E-Mail given on their website. You better pray that your flight experiences no problems... Strictly a NOT RECOMMENDED AIRLINE!
… Read Full Review
Written on: 23/12/2010
I wouldn't know what it is like to fly with AerLingus because our flight was cancelled and changed which was not suitable for a connection.
Have been promised a refund but after 8wks of waiting NO replies to emails or phone calls and NO REFUND. You tell me is this a rip off or what. This was not the ony AerLingus flights cancelled by them during our trip… Read Full Review
Written on: 04/12/2010
Terrible airline! I was really unhappy because they gave us options of a refund or a later flight when my flight was cancelled, however, i was meant to attend a very important function, and so asked if i could fly with an alternative airline, however, they said this was not an option.
I later found out that on their website, they are meant to give you an option of this (Outlined in Article 9.2, Cancellation, rerouting, delays etc.) and i was outraged!… Read Full Review
Written on: 30/11/2010
Very disappointed in their customer service. It was a total shambles boarding and I had a jacket dropped on the plane and found by the flight crew. They made a cursory effort to locate the owner before deciding to take it off the plane in Dublin. I didn't discover it was lost until arriving in London. After talking to the air crew in London I was told the jacket was in dublin and they would send over on the next flight. Since then no jacket and no-one knows a thing. After calling Customer… Read Full Review
Written on: 28/10/2010 by donlemc (1 review written)
Ive traveled with Aer Lingus for many years and always found the attendants to be friendly and helpful.I think if you got an attitude with these people its because you likely brought one with you. I remember in 2005 I was taken ill on the plane and kept quiet about it .Upon landing I could barely navigate on my own much less attend my luggage.These lovely ladies took over and helped me from the plane and attended to every detail.I got the same concern at customs and a friendly cup of tea and a… Read Full Review
Written on: 11/10/2010
Despite paying over $8,000 for 3 Business Class tickets from Glasgow to Boston the flight was the most stressful experience I have ever had travelling. It is now the end of my 2nd day in Boston and I still have no luggage and Aer Lingus Customer Services have still not returned my call. I have spent the evening in my hotel room alone waiting for a bag to be delivered while my husband and daughter have gone to the basketball without me. I know the bag is not coming. I was in Boston 3 weeks ago… Read Full Review
Written on: 07/09/2010
BHX-Dublin-Orlando-Dublin-BHX. Very impressed with quick check-in at BHX, short flight to Dublin left on time and arrived early. Pleasant airport to hang around in while waiting for connection. Again, very impressed with flight to Orlando, food quality and quantity was very good as was the seat-back inflight entertainment - our 2 children were kept very happy! Arrived 40 minutes early even after re-route to avoid a storm. Return journey the same, food not quite as good, but still very… Read Full Review
Written on: 03/09/2010
I wrote a review last night 2nd September 2010 and it seems to have disappeared. It was unfavourable.
I have been unable to book the latest offers - prices come in much higher
e.g. am being charged taxes and charges when your add say that they are included. Does this come in under false/misleading advertising? Ad not transparent if there is only a few available at advertised price. Aerlingus Please explain. Since I didnt get on this flight - my ratings shown above are based on other recent… Read Full Review
Written on: 01/08/2010
One of the worst airlines ever and very rude customer service. To get to the customer service it will take 45 minutes. If you are traveling in economy you are screwed, you have no options to get your returns. If you plan to change your ticket you will be charged 95 GBP / ticket.
Also another stupidity is, you have to pay for changings your seats in the place you like, I'm not sure why do they charge for the tickets then.
After all this for this airline, if you look at the flight service it… Read Full Review
Written on: 08/07/2010
Had to fly economy as this was only option available on what was considered a short haul flight, even though we were traveling from the United States in/out of Dublin. Had to pay excess luggage fees that cost more than our tickets as well as more than four nights at a five star hotel! I thought only EasyJet and Ryannair played this sort of scam. Note to U.S. Based travelers flying to Europe: Do Not Fly Aer Lingus! Where I able to, I would give ZERO stars… Read Full Review
Written on: 28/06/2010
The flight was very uncomfortable due to the extreme low temperature-It was FREEZING.
Despite many requests to increase the heat- no response, no blankets available. The flight attendants could not care less- I was told it was cold spot on the plane and to grin and bear it… Read Full Review
Written on: 25/06/2010
Not Bad. While the seats were a bit small, I'm a tall guy so I understand - being stuck between two big guys didn't help. However, service was wonderful as all the FA's were pleasant and good-humored. The in-flight entertainment was good and there were a large number of options, though the pilot seemed to love interrupting with inane babble. The food was passable, but decent by airline standards. While the flight wasn't great, the service was truly outstanding and these days that counts… Read Full Review