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Written on: 03/11/2011 by attard (1 review written)
I will NEVER book a Flight with Aer Lingus again, My Mother and Son were booked on a flight to Shannon, unfortunately for personal reasons they were unable to go. I contacted Aer Lingus by email to inform them of this, as my Mother made the booking with her Credit Card and she has been in hospital we were unable to check for a refund, I have since contacted their Customer Services (when they finally answered the phone) this is what transpired, out of a Charge of £475.86 she is entitled to… Read Full Review
Written on: 29/06/2011
After reading all these reviews, I was shocked that they were so bad. I can only say good things about this airline. My son & I were stuck in San Francisco for 8 hours, worried we would miss are flight leaving JFK via Aer Lingus (JFK had only one runway open due to high winds.) Aer Lingus texted me letting me know their flight would leave at 3:00 a.m due to the Volcanic cloud. We raced through JFK, greeted by a nice ticket agent and made our flight! Unbelievable! My son ate a dinner free… Read Full Review
Written on: 29/04/2011
Aer lingus is one of the bettter airlines to serve me… Read Full Review
Written on: 20/04/2011
After having to continually chase a refund for a cancelled business flight in Dec 2010 (snow) and being unable to contact them by email, waiting twice the indicated time to receive my refund and being told different stories by their call centre staff about the progress of my claim you would think I would have had the sense to give them a miss but like a fool I chose to travel with them to Rome recently.
I turned up with approved cabin luggage but an extremely unfriendly member of Aer Lingus… Read Full Review
Written on: 01/04/2011
3 months after the December weather chaos I have all but given up in my attempt to obtain fair compensation from Aer Lingus over the cancelled flight from Lon H to Malaga. I Never had such poor customer relations from a business in my life; no comms at time of cancellation , simply tell you to go online for all answers. They continue to "lose" hard copies of important documents sent by post (yes, you can only post to Aer Lingus, no e mails) . I have called on 20 occasions and they have not even… Read Full Review
Written on: 29/03/2011
In my opinion, the head management in Aer Lingus is terrible. After my mother was stopped by customs, she missed her flight. She was at the airport in plenty of time to get on the plane and should not have been held up for long but ended up missing her flight because of customs.
Although it was in NO WAY her fault that she missed the flight and she should not have been stopped, Aer Lingus did not refund her money or get her on the next flight. She is truly a very sweet person and did not… Read Full Review
Written on: 10/03/2011
Aer Lingus is possibly the worst airline I have had to deal with. I called the company probably four times before I booked my tickets to be 100% sure I could bring my pet on the flight. I called two weeks after booking my flight to get be sure of all documents, they then informed me that I wasn't allowed to bring my pet. After calling another 10 times they would redirect me to United Airways, because they thought United was the carrier. United DOESN'T service out of Madrid. None of the… Read Full Review
Written on: 23/02/2011
Very nice flight much better than the one that i took from American Airlines… Read Full Review
Written on: 14/02/2011
As an Australian flying many times, this airline is one of the worst, and they literaly have no customer service, use somone else… Read Full Review
Written on: 31/01/2011
In October I travelled from London to Cork with Aer Lingus. Sadly, during my trip I mislaid a pen that was rather precious to me. As I was not entirely sure where I had mislaid it I was forced to reconcile myself to the fact it was lost.
Imagine my delight then when John Clancy, Duty Manager at Cork airport, contacted me to say that my pen had been found. It seems John and his team had found the pen on my seat after I had left the plane and went to all the trouble of tracing who was in said… Read Full Review
Written on: 26/01/2011
NO REFUND - Have flown many times with Aer Lingus long haul and am Gold Circle member. Flight was cancelled pre-Christmas due to snow but still not been refunded my money. Also during cancellations the website continued to say that flight was going long after it was supposed to have gone and none of their staff came into work so they must have known that it was cancelled - didn't bother telling us! Phoned a few times and they just give another deadline for refund, very disappointed indeed… Read Full Review
Written on: 07/01/2011
Aerlingus == Ryanair, postal address - fax only for refunds… Read Full Review
Written on: 03/01/2011
Flight got cancelled and still no money back from this "airline" (4 weeks waiting time without even a short answert). That's not by accident, that the "Customer Care-Center" hasn't got a telephone number or E-Mail given on their website. You better pray that your flight experiences no problems... Strictly a NOT RECOMMENDED AIRLINE!
… Read Full Review
Written on: 23/12/2010
I wouldn't know what it is like to fly with AerLingus because our flight was cancelled and changed which was not suitable for a connection.
Have been promised a refund but after 8wks of waiting NO replies to emails or phone calls and NO REFUND. You tell me is this a rip off or what. This was not the ony AerLingus flights cancelled by them during our trip… Read Full Review
Written on: 04/12/2010
Terrible airline! I was really unhappy because they gave us options of a refund or a later flight when my flight was cancelled, however, i was meant to attend a very important function, and so asked if i could fly with an alternative airline, however, they said this was not an option.
I later found out that on their website, they are meant to give you an option of this (Outlined in Article 9.2, Cancellation, rerouting, delays etc.) and i was outraged!… Read Full Review
Written on: 30/11/2010
Very disappointed in their customer service. It was a total shambles boarding and I had a jacket dropped on the plane and found by the flight crew. They made a cursory effort to locate the owner before deciding to take it off the plane in Dublin. I didn't discover it was lost until arriving in London. After talking to the air crew in London I was told the jacket was in dublin and they would send over on the next flight. Since then no jacket and no-one knows a thing. After calling Customer… Read Full Review
Written on: 28/10/2010 by donlemc (1 review written)
Ive traveled with Aer Lingus for many years and always found the attendants to be friendly and helpful.I think if you got an attitude with these people its because you likely brought one with you. I remember in 2005 I was taken ill on the plane and kept quiet about it .Upon landing I could barely navigate on my own much less attend my luggage.These lovely ladies took over and helped me from the plane and attended to every detail.I got the same concern at customs and a friendly cup of tea and a… Read Full Review
Written on: 11/10/2010
Despite paying over $8,000 for 3 Business Class tickets from Glasgow to Boston the flight was the most stressful experience I have ever had travelling. It is now the end of my 2nd day in Boston and I still have no luggage and Aer Lingus Customer Services have still not returned my call. I have spent the evening in my hotel room alone waiting for a bag to be delivered while my husband and daughter have gone to the basketball without me. I know the bag is not coming. I was in Boston 3 weeks ago… Read Full Review
" Cheap and Cheerful " Read More
Written by Siwan3
" Poor customer service after being told about some road works " Read More
" Worst web site ever! " Read More
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Written by Vanessasabo
" Bad trip " Read More