Aer Lingus Reviews

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★★☆☆☆
2.3 / 5
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★☆☆☆☆

“Treat this airline like the plague, STAY AWAY FROM IT!”

Written on: 15/09/2013

Wow! In this day and age to have such a diabolical airline with such diabolical service is beyond belief. You are lured by an exceptional price offer, only to find out that is not the price AT ALL...... You pay your ticket, then you pay for your baggage (20 euro per piece) THEN and this is the real funny part, you have to PAY FOR YOUR SEAT! (5 euros extra). Of course you don't know about this until it comes time to check in online etc etc..... If you want to use a second credit card for… Read Full Review

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★☆☆☆☆

“Don't do it”

Written on: 11/06/2013 by Weimieowner (1 review written)

Aer Lingus sucks! 3 out of the 4 flights were late. Only one was boarded on-time. Absolutely zero customer service. Flight attendants and crew lied about delay times. One of our flights had to be diverted to get more fuel. This caused high the flight to miss connections, When we asked the flight crew for some info about the connections, all they would say is they have no info until we land in Dublin. On top of that, Aer Lingus rebooked folks on wrong flights. Instead of rebooking for… Read Full Review

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★★☆☆☆

“Baggage fight.”

Written on: 11/05/2013 by Jody2222 (1 review written)

Passengers should fight airlines charges on baggage and should demand a refund on the weight that they are not using. For example today I submitted my bag which weighted about 13 kilos, when I had paid for 20 kilos and I asked for a refund. Reasoning with the service person that they would charge me more if I was overweight so it's not unreasonable to ask for a refund when one is underweight. A creaking door gets oiled, so this will be my mantra from now on and I would advise other passengers… Read Full Review

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★★★★★

“i have flown with aerlingus about 20 times now,and...”

Written on: 28/04/2013

i have flown with aerlingus about 20 times now,and would recommend them to anyone,iv never experienced delalys,the staff are always very friendly and pleaseant,as being a nervous flyer the crew have always been extremely helpful and reassuring,of all the airlines iv travelled with aerlingus are amazing and great for travelling with children,iv always had pleasant experiences travelling with them… Read Full Review

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★☆☆☆☆

“THE WORST AIRLINE SERVICE!!!!”

Written on: 23/04/2013

Beware about this airline service, Aer Lingus the worst airline I've ever dealt with. I booked a ticket to Paris from NY a month before my trip and got the booking confirmation and final itinerary by email. On my day of trip, I went to the airport to check-in and they told me my ticket has been canceled because they had some issue with my credit card. They told me I should buy the ticket that day in order to get on the plane. The original price I paid for was around $800 but they were asking… Read Full Review

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★★★★★

“Super service!”

Written on: 20/02/2013

Was going to Dublin but my luggage got stolen on the way to the airport. Couldn't board the flight obviously, so I asked the staff to change my ticket even though I hadn't paid a cancellation fee. After a few calls they changed my outward ticket for a fee of 75 euros, and whished me Happy New Year. They really went out of their way to help me! Would recommend Aer Lingus to anyone… Read Full Review

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Danwize's Comment

Written on: 20/11/2013

Wow, that is not the experience I had. I was "late" for my flight even though I was there an hour before. The sold my seats, and charged me $1042 for my wife and I to fly home the next day, on our honeymoon.

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★★★★★

“As good as it gets with airlines although issues remain. ”

Written on: 12/02/2013 by cfin (2 reviews written)

There will be issues, but its much better than most airlines. TV on every seat with your own remote in coach is great. Food is great, service is good. Just keep in mind that this is not an american airline so if you call the US customer service center they take forever to get to you. That's the worst thing about them. Other than that, you may notice all the complaints are from people who want a flying palace. All airlines have issues especially related to weather and NO, they cannot fly you… Read Full Review

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★☆☆☆☆

“What service?”

Written on: 10/12/2012 by PearlPearl (1 review written)

What an attitude this airline is starting to have! Talk about Ryanair's little brother, Hesse guys have overstepped Ryanair in he attitude front… Read Full Review

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★☆☆☆☆

“Left in Boston”

Written on: 30/11/2012 by morro41 (1 review written)

After the hurricane in the United States, my wife and I were returning to the U.S. from Dublin, via Boston with a final destination of Phoenix, AZ. After arriving at the counter for our flight transfer in Boston, the agent told us the flight was cancelled to Phoenix with the next available flight out 5 days later. Needless to say this was beyond a reasonable amount of time. We were encouraged to book another flight with another airline. We got home via Southwest airlines from Boston to… Read Full Review

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★☆☆☆☆

“Refund problems”

Written on: 30/11/2012 by Peter_Johansson (1 review written)

I was supposed to fly to New York with AerLingus but My flight got cancelled because of the hurricane on the east cost. I requested a refund for the tickets but still after 1 month have not received any money. Have send 3 emails (ccc@aerlingus.com) during last week but no answer yet. Completely unprofessional. … Read Full Review

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Morro41's Response to Peter_Johansson's Review

Written on: 30/11/2012

See 'Left in Boston'. I spoke with them and according to their customer service, leaving a person 2000+ miles from the final destination does not recommend a refund. Good luck...

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★☆☆☆☆

“Aer Lingus treats passengers with contempt”

Written on: 31/10/2012

I was booked to fly back from Dublin to Bristol on Aer Lingus. We got on the bus to go to the plane (after passing security etc.) only to be told that the flight was cancelled because of bad weather. We rang Bristol and were told that the weather was just a bit drizzly but the visibility was fine. Aer Lingus had just cancelled the flight for operational; reasons but said it was the weather because they did not want to pay out the EU compensation. We were told we could try for a flight to… Read Full Review

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★☆☆☆☆

“Customer service-what a joke ”

Written on: 24/10/2012

I recently missed my fathers removal as I was 5 minutes late arriving at Aer Lingus's transfer desk in Heathrow terminal one after flying into terminal three from Dubai and as a result was not allowed to board my scheduled flight . Even when I explained the circumstances and why I needed to be on that particular flight I received no understanding and was essentially ignored by Aer Lingus staff. Is it any wonder they are a mickey mouse airline… Read Full Review

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★★☆☆☆

“Rude,disinterested staff”

Written on: 03/10/2012 by marouine (1 review written)

Connecting flight from DUS to DUB and DUB to DUS, no business class available even when booked for the whole flight to BOS, that means no lounge in DUS. Female Personnel on board from DUB / DUS (not on the terminal) was disinterested to rude, the word please was unknown. The passenger next to me in Row 1 was kicked in the foot, so he should take this out of the aisle. The staff was busy on both flights immediately after the start of to prepare coffee and sandwiches for their needs and to eat… Read Full Review

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★☆☆☆☆

“Aer Lingus worst air line in the world”

Written on: 29/09/2012

Flew into Gatwick 7:30am 27th with Virgin from USA connecting flight to Dublin with Aer Lingus cancelled Aer Lingus left us and rest of passengers to make our own arrangements finally sent to Heathrow by bus and given flight to Belfast 12 hrs late and to wrong destination as boarding stopped and told sorry the manager a lady called Gwano had cancelled our tickets as we where Aer Lingus Gatwicks problem and not Aer Lingus Hearhrows problem some elderly passengers whom I had taken under my wing… Read Full Review

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Aerlingussucks's Comment

Written on: 03/10/2012

what cheats, charging me for drinks i did not order, calling me names, such borish scttish irish manners, they still think they are vikings, no one i know will ever come to ireland scotland, i certainly will not return, this is by far the worst treatment, tours are horrific , but not in your face cheats.

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★☆☆☆☆

“bad customer service”

Written on: 12/09/2012 by dzfam02 (1 review written)

On every front they are lacking. To start my flight, they wouldn't provide me with seats together with my 5 and 7 year old children on an international flight. A flight attendant finally worked it out, but that's a bit late. Then they lost my luggage for two days and were not forth coming with information and very difficult to contact. I actually had to return to the airport to get information and was told that it had just arrived. The attendant only referred me to the website to get… Read Full Review

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Cfin's Response to dzfam02's Review

Written on: 12/02/2013

To be honest, you should have arranged your seats beforehand.

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★☆☆☆☆

“Online check in a RIP OFF.”

Written on: 10/09/2012

I wasnt interested in 'purchasing' a seat so I left it until 28 hours before my flight heathrow to dublin because when I did that on previous occasions there was no charge. The website informed me that "its too close to departure time" and did not allow online check in. So I now have to travel to gatwick earlier than planned. This is the kind of thing the dreadful Ryanair specialises in and are pilloried in the media. About time the media put Aer Lingus in the same catagory. Very poor service… Read Full Review

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★☆☆☆☆

“$37 to check a 40 pound bag for a 50 min flight!!!!”

Written on: 05/09/2012

Never before have I been ripped off as much as this. The flight itself was very expensive but the checked bag fee was ridiculous. FLY ANY OTHER AIRLINE!!!!!!!!!!!!!!!!!!… Read Full Review

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Cfin's Comment

Written on: 12/02/2013

Never? Thats just silliness. All airlines charge

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★☆☆☆☆

“Worst airline to fly with”

Written on: 04/09/2012 by omsaundy (1 review written)

Flew from Boston to London with KLM. Fantastic experience from staff to actual journey. Car crash in London on Sept 3 rd at 4pm while trying to get to the airport for 7pm giving myself plenty so time to catch the flight. Arrived late at 6.55pm airhostess extremely aggressive and explained that I could not bored the flight to Belfast. Offered another flight to Dublin at 8.10pm but had to pay 60 pound sterling . The airhostess gave me the ticket but it was like dealing with a robot instead of a… Read Full Review

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★★★☆☆

“Mediocre business class”

Written on: 22/08/2012

Had a perfectly fine flight flying from JFK to Dublin two weeks ago but can't say the same for return flight yesterday. at 5.10 PM Considering there were 2 flight attendants covering 24 seats in business class it was very casual, sloppy service. A male flight attendant was friendly but "absentminded"...forgot requests....they rarely checked to see if anyone needed refills on drinks...a lot of people had empty water glasses. The female flight attendant lacked any charm and was quite… Read Full Review

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★☆☆☆☆

“Horrible customer service”

Written on: 18/07/2012 by laram0727 (1 review written)

I recently returned from my holiday on an Aer Lingus flight and found my entire experience the least customer friendly experience I have ever had with an airline. My biggest concern is that I had some belongings stolen from my checked bag. Another complaint I have is that I received an email from them less than two weeks before my return to the US informing me that I was required to enter my passport information into the system 72 hours before my flight. I then attempted to complete this… Read Full Review

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