Reviews for Iberia Airlines Reviews
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From 14 ratings and 179 reviews
23% of users recommend this product
Iberia Airlines Reviews
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meg22 17th Jan 2009
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Iberia is now a budget airline - Couldn't even get a glass of water for free. I found it to be the worst customer service in the world. Never before have I been prompted to write a letter of complaint. My baggage was severely damage and now completely unusable. As instructed by Iberia service repr ...
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DRider 12th Jan 2009
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It took them 40 hours to get us from Gran Canaria to London, and during that time, they treated us -- and thousands of other passengers -- horribly. Once we landed in Madrid we were told that our connecting flight would be delayed. For how long? Who knows. Uninformative staff wouldn't tell anyone wh ...
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cbamberzn 12th Jan 2009
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I will NEVER fly Iberia again either!! Our flights were delayed both ways, the return journey being 5 hours! They left my boyfriends luggage in Madrid on the way to South Africa and both our luggage in Madrid on the way back to London! Its now been 3 days since I arrived back in London and I still c ...
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maximcc 5th Jan 2009
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We called Iberia for advice as I am 5 months pregnant and we were also taking our 11 month old son on our trip to Brazil for his christening. We were told to go early to the airport to book our seats as it could not be done on the Internet or over the phone. On the way to and from Brazil we followed ...
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DianaL 4th Jan 2009
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This is the first and last time we will fly with Iberia. This is by far the worst airline we've ever flown with. They had no entertainment systems that I know of. We were seated separately on both the outward and inbound trip and the queues to check-in were horrendous! They lost our bags and were un ...
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Guest 3rd Jan 2009
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We spent 3 days trying Iberia customer service numbers in 3 countries: consistently no answer, busy, or disconnected before talking to an agent.Tried to get customer service help in Madrid (in English), result was blank stares and random phrases that had no tie to the topic.
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Guest 2nd Jan 2009
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A big disappointment. On 15/12/08 our flight from Madrid to Buenos Aires 6843 had a delay of almost 6 hours from 1:45a.m. till 7:25 and Iberia did not give us a hotel room or any compensation. In 2006 they lost our luggage.
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Guest 16th Dec 2008
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The aircraft was not the right one for the trip. Food was pretty average. Lost of luggage no apologies or any suggestions about replacement. Items nearly 3 days later
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helenaig 15th Dec 2008
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I had a terrible experience with Iberia, flying from Madrid to Buenos Aires. First our flight was overbooked. We couldn't flight that night and they assured us the place in the next flight, transfer to the hotel and the airport and a cash compensation. We had to change flights (connections) and to b ...
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Guest 15th Dec 2008
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We went from Israel to Madrid & back. A Five hour flight, with no room to move, it was extremely hot (both ways) and their is absolutely nothing for entertainment. No music - nothing. It was so tight & packed that we now know what sardines feel like in a can. My back is still sore.From Madrid to N ...
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