Written on: 21/03/2010
The food is excellent,Umberto is a tad moody, but the main objection is the refusal to serve tap water.This has been reported several times,but clearly has no effect.
In these days, when we are being encouraged not to drink bottled water, Umberto needs to drag himself into the 21st century, and consider environmental issues. Also, if someone is paying an average of £20 per head, it is rather insulting to refuse tap water, especially since most people would refuse a bottle anyway, on... (read more)
Written on: 03/03/2010
Terrible service, waitress wouldnt serve water in a jug claiming they only sell bottled water, when questioned she explained that when you own the restaurant you can do what you want! Our table was booked but not ready when we arrived. Food was good but evening spoilt by a lack of understanding of what a customer is. Half expected Basil Fawlty to jump out and hit one of the waiters, they could have benefited from a good beating! (read more)
Written on: 25/01/2010
As visitors to Norwich \i tried Umbertos as I wanted to eat Italien. We booked a table for 9:15 and arrived on time but table was not ready. When ordering we requested wine and a jug of water only to be told no tap water available! Only bottled water. The waitress explained that when you own the restaurant you can do what you want. I think she may have been the owners wife. Most likely needs a good seeing to. We were also asked why we were eating so late! Generally service was very poor and... (read more)
Written on: 24/11/2009
Would we recommend this restaurant to a friend? Emphatically no, for one simple reason, that they do not serve tap water. When we asked why, we were told that 'the water in Norfolk is very bad,you know, full of limescale and we wouldn't want to poison anyone'! A ridiculous excuse and our request was ungraciously handled. They need to realise that times have changed and that the customer is sometimes right! (read more)
Written on: 07/11/2009
It was our first time at umbertos and it will be our last.
The waitress was brusk and curt, when i asked for a jug of tap water she said they only provide bottled water. The wine we had was thin and tasteless and she also seated us in the window with a board across it so couldnt see out and it felt very hemmed in.
Overall a pretty negative experience which i feel could have been prevented with a cuteous waitress and better seating arrangements. (read more)
Written on: 12/10/2009
I went here for a 65th birthday meal on a Saturday night.
Service: OK and attentive, although don't recall coming over and asking if everything was ok. Also, if we wanted any pepper which for an Italian is very strange.
Presentation: The resertaunt could do with a facelift, saying it has a retro feel would be diplomatic.
Food: I enjoyed the food but thought it pretty average in comparisons to many other italian resteraunts given the cost (Which still though isn't excessive).
Drink: Wine... (read more)
Written on: 13/07/2009
The good quality food did not make up for the appalling service.
We booked a table for 7.30 pm and were served the main course at around 9pm. A simple request for a jug of iced water was refused by a grumpy old waiter who had all sorts of ridiculous excuses for the slowness of service.
There maybe some favoured customers who get treated well but this is no way to run a restaurant.
Fortunately there is no shortage of good quality Italian food available in Norwich so there will be no need to... (read more)
Written on: 15/01/2009 by krustovsky
Friendly service, cosy resteraunt with excellent food. Have been dining here on special occasions for nearly 10 years and have NEVER had anything to complain about. Always happy to book here as we know that the food is real italian food with no added flavours, what you order is what you get. Mr umberto knows our faces and will always welcome us in a friendly manner when we arrive and bid us goodnight when leaving, I can not understand the negative comments left on here, those people must not... (read more)
Written on: 14/12/2008 by buffyvampire
I've been going to Umberto's for 12 years, its like a little Italian oasis in the middle of Norwich. the restaurant makes you feel like you are sitting in a restaurant in Italy. The food is even better cooked by Umberto himself! You will find it criminal to pay for food anywhere else after tasting this food. 10 out of 10 and easily Norwich's best food.
You haven't tasted Italian food until you've been here.
Try the pizza bianca... (read more)
Written on: 29/12/2007 by Michael Iakovidis (2 reviews written)
I would recommend Umberto's in Norwich to anyone who wanted to try the specific taste of Umberto's cuisine, but not for the overall quality of the restaurant.
Umberto's restaurant should emphasise in the future more on customer service (changing the old-fashioned music, redecorating the interior design etc.).
Anyway, we have seen only couples of 40+ and maybe this could be in accordance with the abovementioned.
Overall, good. (read more)
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