JD Sports Reviews

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★☆☆☆☆
1.4 / 5
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JD Sports

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★☆☆☆☆

“Refused to exchange little boys xmas present ”

Written on: 12/01/2013 by rachellena (1 review written)

I just want everyone to know how disgusting JD sports are treating customers!!! We have 2 pair of trainers that were bought as I present for Jonah 18mth old at Xmas. They are too small. We have tired to exchange today with boxes and receipt to find we only had till the 6th!!!! No one is prepared to offer an exchange...customer services didn't want to know. All they say is its our policy. Mmmm maybe but we are not abusing the returns policy. We want a bigger size!!! No money lost to JD sports… Read Full Review

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Heunis's Response to rachellena's Review

Written on: 21/01/2013

I could not agree with you more. See my review on the very very very poor returns policy of JD Sport. Very cynical and very aware of the fact that once they have sold you an item you have virtually no chance especially over the Christmas period to return the item for an exchange or refund. It will cost JD Sports dearly over the long run - I for one will NEVER do business with them again.

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★☆☆☆☆

“Someone Elses Order Received”

Written on: 11/01/2013

I placed an order for some trainers online, was informed that my ordfer had been delivered and left in my shed. When i got home i discovered that JD has mixed up the order and that i had not received my £95 Air Max trainers but i had received someone elses £3 Arsenal hat & £3 Arsenal scarf. I immediately phoned JD sports to inform them of the error and was told that I could not have my order resent or receive a refund until I had returned the £6 worth of goods received in error. After… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 09/01/2013

After ordering a Christmas present over two weeks before Christmas I have just received my refund. Jd sports have been awful to deal with. Their customer services department is clueless, responding to emails only to completely miss the point "where is my order!". On more than two occasions I pointed out that the name they had responded to was actually their colleague! My delivery was showing as out for delivery, yet I had to complete a form to say I hadn't received it, even thought it was… Read Full Review

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★☆☆☆☆

“A complete Joke - Online order”

Written on: 09/01/2013 by Abbomum1 (1 review written)

Got an email saying item had arrived - no item. I have rung 4 times now and have been told that someone will call me back. No one has ever called me back. And more insulting.... you have to pay to speak to their brain dead 'customer service' reps. "Nah & yeah" are their favorite phrases. Wrote an email complaint via their online form submission - they replied saying would get back to me within 48 hours.... and guess what - no one has responded. I have not received my item and I am out of pocket… Read Full Review

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★☆☆☆☆

“Woeful courier, and customer service teams who simply lie.”

Written on: 07/01/2013

A few days before christmas, I saw an advert for JD Sports offering FREE guaranteed next day delivery on all purchases. Now I'm not usually a customer of JD Sports, but I did happen to need some new gym gear at the time, and they had a few decent trainers at half price which would make excellent gifts. Great, I thought. Not so. I received a confirmation email almost immediately stating that I had ordered a completely different set of items to that which I had. I called JD to confirm that the… Read Full Review

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★☆☆☆☆

“THE WORST. COMPANY ONLINE EVER”

Written on: 04/01/2013 by Jdrubbish (1 review written)

JD SPORTS IS A DISASTER I ORDERED FROM THEM NEXT DAY DELIVERY TOOK A DAY OFF WORK GOODS NEVER CAME AND THEN I WAITED 2 WEEKS WHICH THEN I CALLED THEM AND THEY TOLD ME THEY HAVE LOST MY PARCEL, THIS IS THE SECOND TIME THEY HAVE LOST MY PARCEL AND THE COURIER COMPANY THEY USE IS CALLED MY HERMES IS ABSOULUTE RUBBISH THEY LOOSE PARCELS AND THEY DON'T HAVE NO NUMBERS TO CALL TO TALK TO ANY1. BOTTOM LINE IS A COMPANY LIKE JD SHOULD CARE FOR ITS CUSTOMERS AND USE PROPER COURIER COMPANY'S LIKE PARCEL… Read Full Review

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★★★☆☆

“annie”

Written on: 03/01/2013

When I brought the trainers I was in dated with staff wanting to help me in fact over board but lease there was a lot of staff around for the size of the store which is in Cramlington Northumberland I brought trainers as a gift but got wrong size my fault but on returning them missed laid my receipt,so had problem exchanging them as needed receipt so went off to bank to get something to say i had brought them the bank give me a copy and even signed it to vertify it was mine so back to shop to… Read Full Review

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★☆☆☆☆

“Bad onile service”

Written on: 31/12/2012 by jdonline (1 review written)

got email saying my order was ready for collection, got into car drove 20 miles. excited to get my trainers on nye, dont think so.. the girl never heard of me or my trainers and told me to come back in 2 days, rang customer services and they said it was in the store. and she prompted that some lazy person in the store forgot to scan them. no good for me, i will b requesting a refund in 2 days. So b advised stay away from jd online store, until they can sort out simple collection service, peace… Read Full Review

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★☆☆☆☆

“Worst service and highly priced of all high streets stores”

Written on: 27/12/2012

Worst customer service and overly priced stock compared to other retailers like sportsdirect. When asked for required size they didn't even care to tell if they have stock available or not, and the answer I got was "wait until someone tells you ( cannot guarantee that some one will answer even after waiting for 30mins ) or go for another store". Doesn't even recommend for window shopping… Read Full Review

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★☆☆☆☆

“Please don't order from JD Sport - still awaiting delivery”

Written on: 22/12/2012 by Allie77 (1 review written)

Spent £90 - no next day delivery as promised - can't track my order online and it is impossible to get a truthful response from their customer service line. It seems they take your money and run. No idea how a company survives operating like this. Please please don't use them. Horrendous service, useless. Doesn't seem I'll ever get my order or my money returned if it doesn't come. They've literally stolen my money and wasted my time (a full day taken off work awaiting the delivery, and several… Read Full Review

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Eck180's Response to Allie77's Review

Written on: 30/12/2012

I SPENT £136 ON THE 11TH OF DECEMBER AND AM STILL WAITING FOR DELIVERY AFTER SEVERAL IGNORED E-MAILS I PHONED CUSTOMER SERVICES ( IF THAT IS WHAT YOU CAN CALL IT) WAS TOLD ITEM WAS OUT OF STOCK WHEN CLEARLY IT WAS NOT AS I WAS TRACKING IT ONLINE ON HERMES DELIVERY SITE, STAFF OBVIOUSLY DO NOT HAVE A CLUE WHAT THEY ARE DOING. SECOND PHONE CALL TWO DAYS LATER WAS TOLD ITEM HAD BEEN RETURNED EVEN WHEN NO ATTEMPT WAS MADE TO DELIVER IT TO MY ADDRESS AND THEY WOULD REFUND ME,WAS REALLY ANGRY AS MY NEAREST SPORTS SHOP WAS A 65 MILE ROUND TRIP AND A XMAS TIME IS REALLY INCONVENIENT THAT IS THE WHOLE POINT OF SHOPPING ONLINE SO YOU DO NOT HAVE TO GO TO THE SHOPS, WAS THEN INFORMED THAT THEY ARE LOOKING INTO REPLACING HERMES WITH A MORE RELIABLE COURIER COMPANY SO THAT IS ONE GOOD THING AT LEAST. BUT I AM STILL WAITING FOR MY REFUND THOUGH.WILL DEFINATELY NOT SHOP HERE AGAIN.

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★☆☆☆☆

“POLICY RE RETURNS WORST EVER”

Written on: 19/12/2012 by CRUELLA (1 review written)

Ordered items online on Dec 3rd. Spent £125, next day delivery. Sure enough parcel came addressed to me, however items were for a customer in Scotland. Of course telephoned and was told they would send out label to post back. Waited ten days from 4th Dec. Didnt arrive, rang again well you cant have your parcel till we get ours back. Took it back to Hempstead Valley . To be fair staff tried to help, I was kept waiting 40mins, then was told I couldnt leave it there. In the end they printed the… Read Full Review

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★☆☆☆☆

“PayPal problems”

Written on: 15/12/2012

I ordered £150 worth of sportswear and used PayPal to pay. Their website doesn't warn you that if you pay by PayPal you cannot return to store for refund or even exchange. I was forced to post items back to the depot which cost a fortune, but as I couldn't get to the store within 14 days I had to get an exchange. You have to spend the exact money too as you cannot pay any additional money. It's cost me money, inconvenience and trouble. I contacted them to explain my troubles to get an email… Read Full Review

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★☆☆☆☆

“Still haven't refunded me for out of stock item!”

Written on: 12/12/2012

I am so disappointed to be treated the way I have by such a well established company. I orded several items from JD sports and the parcel arrived promptly, one item was missing and this was acknowledged on the invoice, however trying to get my money/refund back for this one item that was out of stock is a whole other story! After many ignored emails I finally went to PayPal and created a dispute to get my money back. I will never shop with JD sports again, they have extremely poor customer care… Read Full Review

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★☆☆☆☆

“Paid for 2 items, only 1 recieved”

Written on: 12/12/2012 by fiorellini84 (1 review written)

I paid for 2 items online and when my parcel arrived at the end of November it contained just the one. I rang customer services and they said that they deliver items together and therefore the item must be lost. I was informed that I simply needed to wait for a 'declaration' form to be sent out (supposedly first class mail),which I needed to return requesting a refund or exchange. Sounds simple enough....yet here I am writing this review as I still haven't recieved a letter within TWO WEEKS! I… Read Full Review

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★☆☆☆☆

“No item and no refund from Aug-12 (it's now Dec-12)”

Written on: 10/12/2012

Ordered item in Jun-12 for store delivery & paid by paypal. Noticed these were the wrong size before I went to the store. I called and explained. I was told I could either go to the store collect the item & PAY for them to be returned or I could wait 30days and the store would return to the Depot and I would get full refund. It’s now Dec-12. After multiple phone calls and an e-mail through their website I still don’t have a refund. They keep saying that it’s been done (it hasn’t), they… Read Full Review

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★☆☆☆☆

“JD sports sucks!”

Written on: 28/11/2012 by Vagelis (1 review written)

I`m from Greece and I made two orders! They canceled both orders due to security reasons! In fact the reason was really stupid. The thing is that they had already charged my VISA but I got my refund after 2-3 days. The thing is that for the first order of 119,67 euro I got a refund 117,01 and for the second order of 128,71 I got a refund of 124,58. In fact I lost 6,79 euro for their stupidity. Maybe it`s a bank issue that 6,79 but I don`t really care cause it would never happen if they had just… Read Full Review

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★★★★★

“JD Sports Middlebrook Bolton”

Written on: 11/11/2012

I was in the store yesterday, its clean and very tidy. The young lady on the fitting rooms was lovely very helpful and genuine. Asked if I needed anything at all whilst always smiling even when the store was busy. I asked if she'd worked their long and she said only a week, well done JD employing someone who actually cares about customers. I bought the goods I tried on and left feeling happy thoroughly enjoyed my shopping experience… Read Full Review

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★☆☆☆☆

“Still waiting ....”

Written on: 02/11/2012

I ordered a gift for my nephew's Birthday way before the date ... Birthday's past and gone and I am still waiting for the notification email that I should have received 3 to 5 days after my order. I called Customer Service this morning ... no luck! I sent a message asking for an update re my order, and I received an email back saying that: "We usually respond to emails within 48 hours, although sometimes this can be longer. We ask that you please allow up to 7 days for a response before… Read Full Review

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★☆☆☆☆

“completely dreadful company!!!”

Written on: 31/10/2012

purchased a pair af adidas trainers, they said they were in stock at the time,so i purchased them online. i waited 11 days for delivery!!!!! phoned them up ( watch what number you use (£1.53 minute)) they said there was a computer error,and the goods were never in stock. they said they would refund that day and that was 3 weeks ago and still not had a refund terrible terrible company,do not deal with at all. £25.00 pounds worth of fiesta through the head office front door might make my… Read Full Review

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★★☆☆☆

“Ordered an item then it is said out of stock but”

Written on: 25/10/2012

I ordered an Adidas product three days ago and I today, recieved an email saying it is out of stock yet in the time I ordered it, it was and I just checked out the jacket on the website and it is in stock so I don't know what's happening, it is a mistaken email or they're just saying it's out of stock when it isn't. Either way, I'm not happy with it. I'm gonna phone in later on and I hope I get some service judging by the reviews… Read Full Review

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