JD Sports Reviews

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★☆☆☆☆
1.4 / 5
9% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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JD Sports

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★☆☆☆☆

“Bad customer services in Victoria center ”

Written on: 26/10/2013

Bad customer services, those staff just don't bother to serve you, un-friendly attitude. I never go there again… Read Full Review

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★☆☆☆☆

“disgraceful I will never use jd again.”

Written on: 18/10/2013

Disgraceful customer service… Read Full Review

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★☆☆☆☆

“DISGRACEFUL CUSTOMER SERVICE”

Written on: 16/10/2013 by Giller (1 review written)

I ordered two items online at 17.45 on Sunday but accidentally duplicated order as there was a problem with my Internet connection. I rang Customer Services at 18.00 to cancel one order but office had closed. Would not accept cancellation email either. I rang Customer Services Monday at 8.00 and, after being kept in a queue for half an hour, I was told that I couldn't cancel order as cancellation has to be done one hour after placing order. How could I do this when there was no facility… Read Full Review

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★★☆☆☆

“Ohhhh Dear!”

Written on: 15/10/2013 by JoeTwiby (1 review written)

Went in for trainers with my daughter. Lady was very helpful but got them home only to realise that they were different sizes! A 7 and a 9! This would have been a simple mistake and would have been fixed easily but when i took them back, the cashier would not swap them! She said that it must have been something I had done! I think she eventually gave me a refund to stop me from causing a scene in the shop but she was rude and aggressive throughout! Never again… Read Full Review

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★☆☆☆☆

“Disgraceful customer service”

Written on: 09/10/2013

We purchased an England kit for my 3 year old son from JD Sports at Luton airport. When I got on the plane I unfolded the kit and found that the shirt had blue marker pen all over the bottom half of the shirt. We contacted JD customer service and were told to return the item. This was back in July. We received the kit back today with a curt letter saying that there are no manufacturing faults and as such we cannot get a refund. The kit has not been worn and still has all the labels attached… Read Full Review

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★★★★★

“GREAT SERVICE!!!”

Written on: 07/10/2013 by TiffPageB (5 reviews written)

I ordered two separate orders last week and they was the right size, good quality and came within the waiting time!! The things are great reasonable prices and i would defiantly order online again, it was also hassle free!:) Love JD… Read Full Review

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★☆☆☆☆

“What? No birthday present? JD and Citylink useless...”

Written on: 03/10/2013

Ordered a birthday present for my boyfriend on Monday and paid £5.99 for next day delivery using Citylink,its now Thursday my boyfriends birthday and no sign of his present. Phoned JD on Tuesday to be told by the customer service "i finish at 6 but i'll hand it over" yeh rite,phoned Wednesday to be told the supervisor would phone me, yeh rite, its now Thursday and still no joy! Courier company wont speak to you, JD are absolutely useless, will never enter a shop or purchase from JD again, as… Read Full Review

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★☆☆☆☆

“MANAGER SHOULD BE SACKED”

Written on: 23/09/2013

SOLD ME A FAULTY ITEM, WENT TO EXCHANGE IT AND MANAGER TRIES TO PUT BLAME ON ME, SHE KNEW IT WAS DAMAGED AND THEN REFUSED TO EXCHANGE IT FOR ME..WHEN I SEE HER I WILL SLAP THE STUPID WOMAN, DISGRACE TO CUSTOMER SERVICE… Read Full Review

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★☆☆☆☆

“Horrendous customer service”

Written on: 22/08/2013 by Dougy123 (1 review written)

Purchased a pair of Adidas zx750. After wearing them for the second time I realised the right shoe tongue was twisted. Returned to the store 10 days after purchase. The 1st staff member i spoke to told me that the shoe was supposed to be like it and because his pair of Nikes did the same he couldn't see what the problem was. I told him I wanted to speak to the manager. After a 10 minute wait (and for a Wednesday mid morning I really don't know what took so long) the manager appeared only… Read Full Review

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★☆☆☆☆

“Online Order mess up”

Written on: 19/08/2013

I ordered 5 items for my sun online and was very please when the parcel arrived in quick time. I opened the parcel to find only 4 items. 3 i did order and 1 i didn't, plus 2 other items i ordered not in the parcel at all. Yet the delivery note had all the items i ordered on. I phoned customer service which is an 0844 number. From a mobile is expensive. and spoke with a female who said she would issue me a missing parcel form which i had to complete and return for the matter to be looked… Read Full Review

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★☆☆☆☆

“worst customer service ever!!!!”

Written on: 15/08/2013 by jennifer84 (1 review written)

staff are rude,ignorant and generally unhelpful, they arent interested what so ever! they lie about delivery of orders, when my order finally did come in they wouldnt hand over my shoes as i didnt have identification on me, although i had the full receipt!and obviously knew my own name which they were under! but just incase id found the receipt, guessed the purchasers full name and address, payment method, described the shoe inc size, they couldnt give me them! if it werent for my son having… Read Full Review

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★☆☆☆☆

“Dumb daft store manager in jd ”

Written on: 06/08/2013 by Sarwar25 (1 review written)

I went to jd to get partner some trainer the staff wer full of rubbish saying they had the item in and as u do u wait half an hour went and I gt told they wer coming there after 30 mins after gt told they didn't even have a size 9 ????? I mean is that about at this point very upset I said I was nt happy within the way o wer treated and wanted something done about all the false information I wer given I then went to store manager who didn't no her ass to her elbow she looked at me in the face… Read Full Review

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★☆☆☆☆

“bad publicity”

Written on: 05/08/2013 by fedupcustomeriam (1 review written)

i have just sent watchdog an email about jds shoddy treatment towards customers and would ask all of you to do the same… Read Full Review

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★☆☆☆☆

“Awful experience”

Written on: 03/08/2013

For a recent holiday i bought my son a pair of canvas sneakers from jd sports costing £55. While wearing on holiday i noticed that they where fading, obviously from the sun. They are navy blue but by the time we got home they where completely faded and looked old and tatty. My nearest jd store is 20 miles from from my home. I travelled to the store with the receipt stating that these sneakers where bought just over 2 weeks ago. The store manager refused a refund and said he had to send them… Read Full Review

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★☆☆☆☆

“very poor customer service ”

Written on: 01/08/2013 by disappointediam (1 review written)

i will never order from jd sports again my delivery is 2 days late and all customer services have to say is the order has been lost and to guarantee my order being here for my sons birthday on saturday i have to pay again and wait a week for my first payment to be refunded really poor customer service in my opinion so be aware people if you are thinking of ordering anything online these problems are real… Read Full Review

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★☆☆☆☆

“EXTREMELY RUDE STAFF”

Written on: 27/07/2013 by Rumaana18 (1 review written)

I went to JD on saturday 27th july to ask if they have any vacancies. I was mean't to check out some trainers but he till was empty when I walked in so I though I'd ask about the job vacancies first. A girl replied extremely rudely and it seems she was just having a laugh with her colleagues feel extremely offended I walked straight out of the store without even buying the trainers i wanted to buy. SUCH RUDE STAFF!! Will never go JD again!… Read Full Review

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★☆☆☆☆

“Security excuse”

Written on: 13/06/2013

Cancelled my online order without bothering to tell me, when asking them they said it was down to security reaons. How can buying a Nike top be a security threat?! Such poor customer service… Read Full Review

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★☆☆☆☆

“100% it will be next shop to fail!”

Written on: 10/06/2013 by Belfastboy37 (1 review written)

I bought Lacoste trainers for my girlfriend from Boucher Road, Belfast JD Sport 5 months ago. She only wears them few times o month, saturdays, sundays. The trainers had start to come apart on the side, they still look like new. I was told they have to send them for an inspection, cause it's over 3 months. I was waiting over 3 weeks to be told I can stick them in somewhere, £35 down the toilet. 100% it will be next shop to fail! I would never recommend anyone to buy trainers from JD… Read Full Review

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★☆☆☆☆

“Stupid store and extremely bad customer services”

Written on: 31/05/2013 by osmalsv (1 review written)

They didn't ship my order for 2 weeks until I contacted them! After I finally received the order - it was not what I ordered! They never answered to my emails... Never ever again!… Read Full Review

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★☆☆☆☆

“JD sports never shop there again”

Written on: 31/05/2013

Bought a converse track suit, hoody and bottoms. Wore the bottoms only and washed them once. All the dye came out of them, leaving reddish patches. Took them back to shop, 2 days out of the 28 day receipt policy. They refused exchange or refund and would only send them off for inspection. Nearly two weeks later on returning to store as I had heard nothing, there they were, hadn't received a phone call. Along with my faulty track suit bottoms was a letter saying that I had not followed washing… Read Full Review

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