JD Sports Reviews

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★☆☆☆☆
1.4 / 5
223
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  • Quality of service

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  • Value For Money

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JD Sports

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★☆☆☆☆

“NIKE RUBBISH”

Written on: 29/01/2014

I brought my 15 year old son a Nike two piece tracksuit from the White Rose centre JD store at a cost of £80.00. After the first wash the bottoms shrunk and now the lettering is coming off the top!!!! I can not believe what poor quility these items are. Just a shame he's into named goods, as a single mum I'd of been better shopping at a cheaper store… Read Full Review

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★☆☆☆☆

“worst company I have ever dealt with!”

Written on: 09/01/2014

customer service is non-existent! had a pair of adidas gazelle trainers that tore on the inside of the heel after a few hours use, after returning them I was told it was not a manufacturing fault and they would not replace them. going to contact trading standards and see what can be done about it. I would advise nobody to use scotts or JD sports. it took two months to finally get a refund!!!!… Read Full Review

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★☆☆☆☆

“Terrible service - Avoid at all costs”

Written on: 08/01/2014 by Nicola2001 (1 review written)

Attempted to exchange a xmas gift for a larger size - a children football strip. Unfortunately did not have receipt although staff remembered my face, however told could not exchange. I was not looking for a refund simple an exchange Goods retained JD labels and barcode and store manager agreed this was his sock. However would not exchange. Branch managers attitude was more akin to NED Appears JD stores happy to pay no attention to common sense or customer satisfaction. Will never use this… Read Full Review

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★☆☆☆☆

“Returns”

Written on: 31/12/2013 by Tommycasper (1 review written)

I bought my son some expensive trainer/shoes from JD, as he had come over from abroad to see his family. They were too small, on Saturday 28th December I took them back to JD at Trafford Centre to be told By the manager we could not exchange in any way , apparently it had been advertised to customers that no Exchanges could be done between a certain date over the Christmas period. Ok I accept that but I only wanted another size as my son was flying home that same evening. This person I spoke to… Read Full Review

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★☆☆☆☆

“returns”

Written on: 27/12/2013 by poppies777 (1 review written)

I purchase a pair of adidas trainers before Christmas they were too small Took them back to the shop for a larger size assistant would not exchange company policy she said have to wait another 2 days due to xmas period. I explained I need them as I was going on holiday the next day for 2 weeks Would not exchange! Phoned customer service to explain the situation would not do anything! Eager to take my cash on the day I purchased them, didn't even want a refund just a larger size!!!! Very… Read Full Review

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★☆☆☆☆

“manager at whiterose store”

Written on: 21/12/2013 by dilemma79 (1 review written)

Been and collected my parcel from this store (great service from ordering online and pick up next day even at this time of year.) On way out saw some I candy headphones priced up at £15 buy one get one free. So take them to till to be changed £30. Told the girl she got the manager. Manager said no its £15 each. So I said you can clearly see both labels.the £15 one and the buy one get one free. She said no its been marked up wrong and wouldnt honour the labels. This is the second time… Read Full Review

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★☆☆☆☆

“In store collection took 3 weeks”

Written on: 21/12/2013

I ordered a shoe online to be delivered to my local store for store pick up. I waited for over 2 weeks and decided to check the status of my order only to find that the shoe had been delivered but no one scanned it at the store so no one notified me. If i hadn't checked, my order would have gone back and i would have ended up waiting forever. Very disappointed by the response from JD sports. It seems like its the norm in their company to not care about customers. I have decided never to get… Read Full Review

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★☆☆☆☆

“The worst experience ever!!!!”

Written on: 19/12/2013 by Viotam (1 review written)

Ordered a pair of trainers size 8. When parcel arrived surprise. One was size 8 indeed but the other 6. Shocking. As the stock was zero on their web shop I have sent them back asking for a refund. As they don't' bother to answer I sent and email to customer service. They emailed back saying that the item was received at their end and a refund is due to be issued within few working days. Well that was 14 days ago and still no money back from them. Sent another query email few days ago but they… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 18/12/2013 by vendetta64 (1 review written)

Never ever order online with this company firstly they said items would be delivered to there store to pick up on a certain day that never happened. Emailed customer services took 4 days to reply only to be told that the goods had not yet been sent all this after ringing that morning to be told the item will be there the same day we still have no idea where the items are time to use the distance selling regulation and cancel the order… Read Full Review

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★☆☆☆☆

“Scams”

Written on: 18/12/2013

I had same problem as many customers - ordered online in November two track suits which were main presents for my two children. Money was taken immediately and then last week when no product arrived I emailed and heard nothing. Phoned numerous times and you cannot get through then eventually got through to be told no stock and money will be refunded - so they had my money in their bank two weeks multiply that by everyone on here and that's a nice way to make money from customers. Why was money… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: 16/12/2013

Ordered a pair of trainers on dec 4th 2013. 3 phone calls later after buying told lies that they had problems in the warehouse, now told on the 16th of dec that my trainers were out of stock! Do not use this company, jd stands for joking disaster! Oh yes took my money day after order, interesting to see if the cash gets back into my account! FUMING!… Read Full Review

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★☆☆☆☆

“Puma suedes.”

Written on: 16/12/2013

I am not happy due I got a email saying that my order was in store as I went to pick it up the shoes wernt there. as I need them for a Christmas present I didn't even get a email saying that they wernt in stock. Now I have to find another pair for my daughter before Christmas… Read Full Review

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★☆☆☆☆

“Disgusting Customer Service, Will Never Use Again!!”

Written on: 14/12/2013

Last weds place an order online for a t.shirt and trainers to be delivered next day, 2 days later the t.shirt arrives but no sign of the trainers! apparently these are out of stock, after ringing and emailing and chasing with no help and now being told they are in stock. 8 days later still no trainers or refund! just written a formal complaint absolutely fuming!!… Read Full Review

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★☆☆☆☆

“late delivery”

Written on: 10/12/2013 by azba786 (1 review written)

I placed an order on 29/11/2013 its 10/12/2013 i have recived an email of confirmed order but nothing on mobile or email when the order will be in store to collect, when you ring customer service waiting time is 10 minuites. too bad service… Read Full Review

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★☆☆☆☆

“Not going by the agreement ”

Written on: 10/12/2013

Right first of all I have just looked at my orders tracking and I found out that my trainers are on the way, but the reason that I am disgusted is by the fact that I ordered the shoes last Friday at 15:00 bst and I paid that few extra pound for a Saturday delivery, JD clearly stated that if the order was sent before 16:00 bst then the trainers would arrive the next day, 4 days later and I'm only just about to receive them, it's ridiculous, I know it's only a few extra pound but I paid that… Read Full Review

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★☆☆☆☆

“Order was cancelled and the never bothered to let me know”

Written on: 05/12/2013

I placed an order online and my payment was processed and I received a confirmation email. This email told me how they processed orders really quickly. After 3 to 4 working days (and a weekend in the middle of these) I went on to my account to check the delivery status. I could not find my order. After contacting customer services I found out that they had cancelled my purchase. Thanks so much for letting me know and offering an alternative product! How can your order be cancelled after payment… Read Full Review

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★☆☆☆☆

“Fuming!”

Written on: 26/11/2013

Ordered some chinos that were too big and sent back via Yodel. I paid via Paypal and noticed that after tracking the item back to JD Sports warehouse that they hadn't refunded me. 2 emails later and no response I called their Customer Service to be told that I would not be getting a refund due to there being pet hair on the trousers! I told them how cross I was and asked if it could not be rollered off. They told me they were unsellable. I find this very hard to believe - I packed these… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 19/11/2013 by LEW71 (1 review written)

Placed ordered for a birthday present order with next day delivery. Chased order 5 days later only to find out they haven't really got the item in stock but they have already refunded me ( nice ) but don't generally tell people this information! Going to wait for the goods to come back into stock in John Lewis ( they are the same price and you get free next day delivery) good customer service goes a long way… Read Full Review

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★☆☆☆☆

“Very bad customer services in store and on head...”

Written on: 14/11/2013

I was unable to collect a cap I had ordered on line due to ill health. Sent my husband to collect and he explained I was unwell. They point blank refused to let him have the cap He had the order number and explained he had paid with his pay pal account, even went to car to fetch my disabled badge to prove he was my husband. He was told to phone customer services, which he did and found the person he spoke to rude and patronizing. He asked to speak to a superior and was told that was not… Read Full Review

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★★★★★

“Amazing :) ”

Written on: 13/11/2013

Absolutely amazing, free delivery, ordered it and was with me the next day. Brought trainers for the man for bday, brilliant! Highly recommended… Read Full Review

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