JD Sports Reviews

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★☆☆☆☆
1.4 / 5
9% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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JD Sports

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★☆☆☆☆

“Horrible delivery time!!!”

Written on: 07/04/2014 by EricaHall (1 review written)

JD SPORTS YOU ARE A WITCH! I ordered 2 pairs of Nike Air Force 1's and they didn't come until 6:30 and when I contacted jd sports customer service about this the man told me that if they do not come at 6pm I should contact him. I did and I got an automated message telling me that office has closed and to call Back later. This left me frustrated and angry as I had to wait with a friend for the entire day. JD Sports should stop using e-courier as it is a witch. You are all witches. … Read Full Review

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★☆☆☆☆

“WORST SERVICE”

Written on: 05/04/2014 by HaterOfJD (1 review written)

Jd are the worst when It comes to online shopping, I ordered two pairs of trainers plus the Saturday deliverey for £5.99 I had to wait till 6:37 for it to arrive but when I called the customer service they said it will arrive around 1-5 but really it was to arrive at 6. The person on the phone said that if it doesn't arrive I can call him at 6 but when I wanted to call him It said that the customer service lines closes at 5… Read Full Review

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★☆☆☆☆

“worst staff”

Written on: 02/03/2014 by halsyboy (1 review written)

one of the worst high street stores i have ever being in. took back burst trainers and they offered me £15 back the trainers cost £65 what a joke. Garry… Read Full Review

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★★★★★

“Excellent experience”

Written on: 27/02/2014 by alisakas (1 review written)

I made two online orders the last month and I didn't have any problem. It was an international order, it arrived in 4 days in a perfect condition and with free shipping. What else to request? Would recommend it to everyone!… Read Full Review

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★★★★★

“the best”

Written on: 27/02/2014

i got robbed there and i never got my stock back and they have 1179.98 of mine and i havent got any of it back but at the same time i feel like its my fault so i'll let them off with something like that… Read Full Review

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★☆☆☆☆

“Don't buy online!!!”

Written on: 24/02/2014 by Magda.sharma (1 review written)

Very poor customer service. I ordered tshirt to store and they have sent me an Email that my order is on the way and they will let me know after it'll reach to The store. I was waiting 2 weeks nd no email, no MSG. I have sent 2 email, no response at all!!! After few days I went to The store nd there was my order, they didn't inform me!! Ignorant ppl, don't buy there... It was my first and last time.. Be far away from that company!… Read Full Review

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★☆☆☆☆

“Absolute joke!!”

Written on: 24/02/2014 by k500kel (1 review written)

Ordered back in December,order arrived with items missing,said on my invoice they were out of stock but was in stock when I placed the order. However I overlooked that and placed another order on Friday 21st of February and paid the £5.99 for next day delivery on top of paying £209 for my order. It's now Monday the 24th and no order has arrived. Called customer service and was told there has been a delay with my order and they will 'TRY' to have it delivered within the next 2-3 days. Not a… Read Full Review

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★☆☆☆☆

“never again will i use this shop”

Written on: 11/02/2014 by TeeJayyC (1 review written)

just bought a pair of 120 pound nike air max 95 brave blue they just arrived...box totally destroyed looks like they have been playing football with it...the shoes have been worm it's like they just threw the store shoes in a box...they have marks all over them..glue marks on the material white paint marks on the navy worst shop i have ever used never again do not use this shop you will be disappointed for shoes over 100 pound i thought they would take care but nope they treated them like a 20… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 09/02/2014 by miss_annonymous (1 review written)

I liked how I could get some help by the employees in getting the right size for a shoe I preferred, however when I went to pay for it, the employee at the till had this 'look-down-on-everyone' kind of attitude. She sighed a few times. I thought, okay probably a bad day. But I returned a few days later to buy some gym gear and I received the same, if not worse customer service by a female employee. These people need to learn how to provide proper customer service. Also, there were no one in the… Read Full Review

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★☆☆☆☆

“worst service ive ever had from anywhere”

Written on: 06/02/2014 by staceyscrivener (1 review written)

I made an order with jd online as I have many times. my order came but unfortunately was unsuitable, my order for some reason did NOT have the order/returns form included so in order to return my items i had to contact jd. i did so using their online website form, I never got a reply so about a week later i tried again - conveniently this time i got a reply notifying me that they apparently (coinsidently) never recieved my first message and now they had receieved the second it was over the time… Read Full Review

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★☆☆☆☆

“No Refund”

Written on: 31/01/2014 by rgbrindley (1 review written)

we placed an order in december which never got delivered and was clearly returned to JD Sport, the first thing we had to do get a refund was provide the goods had been returned, We did this via thier courier company, after chasing and chasing for a refund we were told it would be in our account within 3 to 5 days. At time of wrtting (10 days after) stil no refund some 6 weeks later. Never ever use this company onlin or in the high street… Read Full Review

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★☆☆☆☆

“NIKE RUBBISH”

Written on: 29/01/2014

I brought my 15 year old son a Nike two piece tracksuit from the White Rose centre JD store at a cost of £80.00. After the first wash the bottoms shrunk and now the lettering is coming off the top!!!! I can not believe what poor quility these items are. Just a shame he's into named goods, as a single mum I'd of been better shopping at a cheaper store… Read Full Review

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★☆☆☆☆

“worst company I have ever dealt with!”

Written on: 09/01/2014

customer service is non-existent! had a pair of adidas gazelle trainers that tore on the inside of the heel after a few hours use, after returning them I was told it was not a manufacturing fault and they would not replace them. going to contact trading standards and see what can be done about it. I would advise nobody to use scotts or JD sports. it took two months to finally get a refund!!!!… Read Full Review

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★☆☆☆☆

“Terrible service - Avoid at all costs”

Written on: 08/01/2014 by Nicola2001 (1 review written)

Attempted to exchange a xmas gift for a larger size - a children football strip. Unfortunately did not have receipt although staff remembered my face, however told could not exchange. I was not looking for a refund simple an exchange Goods retained JD labels and barcode and store manager agreed this was his sock. However would not exchange. Branch managers attitude was more akin to NED Appears JD stores happy to pay no attention to common sense or customer satisfaction. Will never use this… Read Full Review

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★☆☆☆☆

“Returns”

Written on: 31/12/2013 by Tommycasper (1 review written)

I bought my son some expensive trainer/shoes from JD, as he had come over from abroad to see his family. They were too small, on Saturday 28th December I took them back to JD at Trafford Centre to be told By the manager we could not exchange in any way , apparently it had been advertised to customers that no Exchanges could be done between a certain date over the Christmas period. Ok I accept that but I only wanted another size as my son was flying home that same evening. This person I spoke to… Read Full Review

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★☆☆☆☆

“returns”

Written on: 27/12/2013 by poppies777 (1 review written)

I purchase a pair of adidas trainers before Christmas they were too small Took them back to the shop for a larger size assistant would not exchange company policy she said have to wait another 2 days due to xmas period. I explained I need them as I was going on holiday the next day for 2 weeks Would not exchange! Phoned customer service to explain the situation would not do anything! Eager to take my cash on the day I purchased them, didn't even want a refund just a larger size!!!! Very… Read Full Review

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★☆☆☆☆

“manager at whiterose store”

Written on: 21/12/2013 by dilemma79 (1 review written)

Been and collected my parcel from this store (great service from ordering online and pick up next day even at this time of year.) On way out saw some I candy headphones priced up at £15 buy one get one free. So take them to till to be changed £30. Told the girl she got the manager. Manager said no its £15 each. So I said you can clearly see both labels.the £15 one and the buy one get one free. She said no its been marked up wrong and wouldnt honour the labels. This is the second time… Read Full Review

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★☆☆☆☆

“In store collection took 3 weeks”

Written on: 21/12/2013

I ordered a shoe online to be delivered to my local store for store pick up. I waited for over 2 weeks and decided to check the status of my order only to find that the shoe had been delivered but no one scanned it at the store so no one notified me. If i hadn't checked, my order would have gone back and i would have ended up waiting forever. Very disappointed by the response from JD sports. It seems like its the norm in their company to not care about customers. I have decided never to get… Read Full Review

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★☆☆☆☆

“The worst experience ever!!!!”

Written on: 19/12/2013 by Viotam (1 review written)

Ordered a pair of trainers size 8. When parcel arrived surprise. One was size 8 indeed but the other 6. Shocking. As the stock was zero on their web shop I have sent them back asking for a refund. As they don't' bother to answer I sent and email to customer service. They emailed back saying that the item was received at their end and a refund is due to be issued within few working days. Well that was 14 days ago and still no money back from them. Sent another query email few days ago but they… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 18/12/2013 by vendetta64 (1 review written)

Never ever order online with this company firstly they said items would be delivered to there store to pick up on a certain day that never happened. Emailed customer services took 4 days to reply only to be told that the goods had not yet been sent all this after ringing that morning to be told the item will be there the same day we still have no idea where the items are time to use the distance selling regulation and cancel the order… Read Full Review

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