Virgin Broadband Reviews - www.virginmedia.com

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★☆☆☆☆
1.2 / 5
14% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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★★★★★

“great service provider”

Written on: 10/11/2012

Have been a VM customer for years (TV and BB). Service has almost always been reliable and as advertised. Speed almost always within 10% of advertised. When I had a speed issue two years ago, response was swift, issue identified as an area issue. Took about 10 days to fix, but as compensation given two months free service. Never had a complete failure of supply in all the years I have had their service (same applies to TV and phone). The only single 'complaint' I could raise is the foreign call… Read Full Review

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★☆☆☆☆

“I had to put a star for them now i feel terrible”

Written on: 08/11/2012 by RickyHatesVirgin (1 review written)

This internet is the most s-c-u-m-bag steve internet ever, dont ever go for this internet because all it does is troll you, go for bt infinity, he's a good guy greg internet. internet… Read Full Review

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★☆☆☆☆

“Virgin is not listening”

Written on: 08/11/2012

I ve been a Virgin consumer for years now , but recently the broadband service as become terribly slow. I ve called and no improvement so far… Read Full Review

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★☆☆☆☆

“What a rip off”

Written on: 06/11/2012

I have been with virgin media now for two years, broadband is slow TV is always freezing and the phone works sometimes. This has all happened in the last 8 months, i complain about the slow broadband an engineer comes round fixes the problem, stating that for some reason i have been downgraded in the junction box. About a week later i see a virgin engineer in the junction box and low behold my speed is again as fast as dial up. Try and get hold of someone is a joke. As soon as my contract… Read Full Review

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★☆☆☆☆

“conning me”

Written on: 06/11/2012

i cant understand what people are saying to me.i have been with virgin for years.i want to speak to someone i can understand… Read Full Review

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★☆☆☆☆

“Virgin Fibre is rubbish”

Written on: 06/11/2012

I have a 100mb and Im not happy. I have nightly image freeze and it sure doesnt feel like 100mb. Its rubbish. I wish I joined BT instead… Read Full Review

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Arron79's Comment

Written on: 11/11/2012

I left BT to come to Virgin seriously do not even go there for the so called BT Infinity fibre optic ,you think virgin is bad offft I have been with BT, Sky, Plusnet now virgin I hate to say but they are way better,

Regarding your connection I started with them on the 10th of September had nothing but faults 4 engineers later and many remote accesses it got fixed on the 20th October mind you 3 superhubs later fault on street and a manger technician visit got it sorted. If you can call during the day (week) you'll get someone over here.

They will eventually fix it

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★☆☆☆☆

“Unreliable at the best of times, now down for over a week!”

Written on: 02/11/2012

I've been with Virgin Media for two years now, sure, it's fast - when it's actually working! Often I find this isn't the case, requiring router restarts and lots of calls to VM, resulting in a lot of downtime. This past week, however, VM's terrible service has angered me so much I came on here to write a review! The internet has been down in large areas of Cambridge for almost a week now. A whole week. Both their call centres and 'service status' webpage have been completely useless and… Read Full Review

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★☆☆☆☆

“Do not fall for marketing hype. Broadband quality...”

Written on: 01/11/2012

I've been with VM for around 3 years. For the last year the service has become unusable during evenings and weekends (when you want to use the service really). My speed should be 20Mb download. I've been receiving speeds of only 0.15Mb at these times and packet loss is running at around 20%. Pingtest.net rates my connection as an F. I can't even watch a video on YouTube! So what are VM doing about this problem that is affecting hundreds of subscribers in my city - well not a lot when it comes… Read Full Review

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★☆☆☆☆

“so disappointed! ”

Written on: 31/10/2012 by SJream (1 review written)

I am the most patient human being you will meet. I only wanted to talk to someone about my bill. I have never been so wound up that I am close to tears!. Not one who I spoke to could speak my language! I have spent the last hour being transferred from one Cal centre to the next with out actually getting anywhere. I would have thought Brandson more than anyone would understand what its like to not be understood. Yet he puts his customers in the hands of people who obviously do not care… Read Full Review

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★☆☆☆☆

“It doesn't get any worse than this!”

Written on: 29/10/2012 by mr_thomson (1 review written)

I have been with Virgin since the days of Blueyonder when the service was excellent! However over the last 12 months during the day I get speeds as low as 0.01 (on a 60mb connection) and havn't seen over 1mb during peak hours for a long time. Simple things like streaming a video on youtube is impossible! Checking e-mails can be an absolute nightmare and forget trying to download anything or play any serious online games on the PC! Huge lag spikes and disconnects mid-game are the norm. During… Read Full Review

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★☆☆☆☆

“it doesn't work”

Written on: 28/10/2012 by sage12 (1 review written)

it doesn't work, you can't stream takes ages to load a page. have upgraded it still won't work. have talked to virgin and they have done nothing. disgusting how this company can get away with selling this service and then not providing what they have promised… Read Full Review

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★☆☆☆☆

“Must be the worst there is”

Written on: 25/10/2012 by Pablonesta (1 review written)

I have to work from home a few days a month. I connect to my office by VPN so got the 30mb package. Since day one it is rubbish. If the broadband is even on it's slow and unusable. On an evening it's hit and miss during the day it is almost non existent. I have just run a checker and my download is 183kb - on a 30mb package. I can't even retrieve my mail. I have just got off the phone to their helpline and was told the problem is due to over utilization in my area. He says the engineers have… Read Full Review

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★☆☆☆☆

“100Mbps lol don't make me laugh”

Written on: 23/10/2012

Been on cable for 11 years, originally with NTL which had its problems but was great 90% of the time. The service has got worse over time, and now its Virgin media, it is at an all time low. I was on a 50Mbps service, which was reasonably stable, but since the double speed upgrade to 100Mbps, it has become terrible. I am not in a huge city (lincoln), but in the evenings and especially weekends, I can see my speeds drop to below 1Mbps, with long pings and constant jitter and dissconnections. The… Read Full Review

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Jazp's Comment

Written on: 23/11/2012

I have made mistakes in my life, but the biggest mistake i will ever regret always is getting into a contract with Virginmedia. This company is so rubbish it is so unbelieveable. The worst home phone and broadband provider in this 21st Century. I have had all problems too mentioned in all previous comments on here. When you complain the customer service agents don't care. They would rather argue back and make you look like your a liar. The hidden charges, the none contact about changes or charges the list goes on. How this company is getting away with such theft, customer abuse, illegal practices, lies etc.

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★★☆☆☆

“Solving the problem - it's the 'Super Hub' router!”

Written on: 19/10/2012

I have had a torrid time recently with Virgin Media. Customer Service has been largely unhelpful and I have had the same problem as many have had with non-existent service for large parts of the day and when the connection does become active, getting frustratingly slow speeds (slower than dial-up in fact). Had 2 engineer visits which did nothing to solve the problem, so I resorted to the only tactic that works - Do It Yourself. The main problem isn't related to the internet connection, but… Read Full Review

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★☆☆☆☆

“If you live in Bristol stay clear of Virgin Media...”

Written on: 17/10/2012 by itsallbadhere (1 review written)

So many areas in Bristol are experiencing non-existent service in the evenings and at weekends due to over-subscription of the network by Virgin. It will reveal what truely dreadful performance you will receive. … Read Full Review

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★☆☆☆☆

“Unreliable connection at best”

Written on: 11/10/2012

Been a customer since Telewest. Which was fantastic, service has degraded unbelievably over the last few years. From May 2011 to Mar 2012 had constant issues. Support gave constant fix dates, and these were all passed with no resolution. I would be told it would be fixed by Friday, the next week it would be a fix a week later, and then months later. Essentially they are massively oversubscribed and cannot cope with demand. Problems with connection have now come back again. The support… Read Full Review

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★☆☆☆☆

“The worst Broadband service there's ever been.”

Written on: 11/10/2012

Constant outages, long periods when it alternates between being slower than dialup and not loading pages at all, many hours of hanging on the phone waiting for their appalling customer services in India, only to be lied to when I get through (if I get through) and that is only part of it. One of the commonest ones I've had is that they will give me a refund to compensate for my numerous losses of service, then when I check my account there is no refund. I've also had the standard "I can't hear… Read Full Review

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★☆☆☆☆

“The worst company I have ever had to deal with in 65...”

Written on: 05/10/2012

I am currently seeking legal advice against this company avoid Virgin media at all costs. I decided to switch to them from sky as they were slighley cheaper, I can honestly say that was one of the worst decision I have ever made in my entire life… Read Full Review

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Abbiebuk's Comment

Written on: 08/10/2012

I agree. Everything possible they could have got wrong - they have got wrong. They were meant to call Friday 5th October at 6pm. Am still waiting !

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★☆☆☆☆

“Very poor download speeds - not the promised increase :(”

Written on: 05/10/2012 by Budfrog (1 review written)

OK so I don't regularly test the actual speed using bespoke websites - I can tell just by browsing that the service is abysmal. I am supposed to be getting 30Mb but pages hang and take forever to open - it is so frustrating that I often use my mobile now instead of my PC or LT. Just did a speed test 0.76Mb - that is truly pathetic! Virgin just don't look after existing customers and leave them with out of date equipment - UNTIL THEY THREATEN TO LEAVE - I think I will do more than threaten ;)… Read Full Review

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★☆☆☆☆

“SK95NG area worst VIRGIN MEDIA EXPERIENCE EVER”

Written on: 03/10/2012

I like most was sucked into the fastest possible connection speed adverts, once i purchased the deal, had great performance, well for about a week. Since then it has got that bad that my 3G phone downloads are quicker. After complaining over 10 times in the past 5 months i have decided to STOP paying my bill and let them take me to court. NEVER buy the sales that there the best, a total load of rubbish and a complete load of idiots in customer care… Read Full Review

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