Virgin Broadband Reviews - www.virginmedia.com

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★☆☆☆☆
1.2 / 5
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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★☆☆☆☆

“Can't stream iPlayer on max package”

Written on: 20/04/2013

Despite being on the maximum package we almost never get through an episode on iPlayer without it stopping. Grim. Glasgow Scotland … Read Full Review

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★☆☆☆☆

“Broadband lies”

Written on: 15/04/2013 by apatriotforme (1 review written)

Like many others we just upgraded to the 60MB broadband connection and have found our speeds worse than the previous connection and rarely about 4.5MB in the evenings. Adverts say 'up to' 60, so I don't expect it all the time, but there should be a 'minimum' of say, half that figure guaranteed at all times. And they don't respond promptly to online complaints of course - no doubt to take you over any 'cooling off' period so you can't cancel… Read Full Review

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★☆☆☆☆

“0.5mb at best.”

Written on: 10/04/2013 by chrisable (1 review written)

we pay for the 60mb package, for the last 2 weeks we have been getting upto 0.5mb from 11am-11pm which is the time we use it.... we have been told it will take 3 months to fix... wth VIRGIN SUCKS… Read Full Review

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Johnperrins's Response to chrisable's Review

Written on: 15/04/2013

ask for a refund and they will give you 50% refund - ONLY if you ask

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★☆☆☆☆

“Do not sign up with Virgin under any circumstances”

Written on: 09/04/2013

Always outing. Terrible customer service. So slow I cannot enen access their website… Read Full Review

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★☆☆☆☆

“Not reliable. Horrible support service”

Written on: 08/04/2013

After one year I still can't get my broadband working. Ever so often it looses connection. I've made enormous amount of calls to the Virgin support, they have wasted so much of my time. After me loosing my temper they somehow managed to fix it, but now it is broken again....I'm ready to pay a fee to break the contract. I will never deal with this company again!… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 28/03/2013

Just paid £180 to escape my contract. Moving homes became a nightmare, and customer service proved to be disastrous… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 27/03/2013

DO not buy this service, especially in Aberdeenshire ! … Read Full Review

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★☆☆☆☆

“Am I the only idiot to upgrade to 60MB ?”

Written on: 26/03/2013 by bravo.twozero (7 reviews written)

Well I upgraded to 60mbps and I don't see any difference between this and my 10mbps ! What a terrible company. Internet constantly drops and I look like a real idiot sitting with fiber optic broadband and still unable to load a 720p YouTube video. Maybe they should spend more money on their services than Usain bolt… Read Full Review

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★☆☆☆☆

“Virgin Broadband...slow at peak times...complete joke ”

Written on: 25/03/2013

just read virgin testing super fast broadband,think they should start by giving there exsisting customers something near to there speeds to witch they pay for,since changing over to 100mb i seem to be on the phone every 5mins now explaining that the speed is rubbish,last night at 5pm was getting 5mb. sure it speeds up during the day but then was never told that i could only acheive near the correct download speed during off peak hours. been told that there working on problem and wont be fixed… Read Full Review

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★☆☆☆☆

“Totally unsatisfied service”

Written on: 21/03/2013

Having Virgin broadband, telephone and tv package for nearly a year, I can safely say I'll be glad to get rid of it. Initially, I found dealing with a Indian call centre fustrating! Now my broadband is slow at best or broken down (usually), but can't deal with the service desk. Even though I pay for unlimited telephone usage, I still get charged (I tried resolving it in the begining with the call centre). It beggars belief, that I had less than 30mb download before and it was quicker than the… Read Full Review

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★☆☆☆☆

“They do not even deserve one star! Absolutely...”

Written on: 18/03/2013

They do not even deserve one star! Absolutely appalling service, I fail to see why people still sign up with them… Read Full Review

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★☆☆☆☆

“jsp”

Written on: 14/03/2013

absolute rubbish, yes- they promise you 50 mb/s, but in fact you get 6 mb/s..............also the internet speed is constantly jumping, going off and on again and again and again........complete dissappointment… Read Full Review

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★☆☆☆☆

“Rubbish 100mb unlimited: 8mb max, disconnected 10...”

Written on: 14/03/2013

Extremely poor service, very slow internet, frequent disconnect, and regular price increases to improve upon the service you would think you are already paying for. Robbers!… Read Full Review

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★☆☆☆☆

“Broadband worse than dial up !”

Written on: 13/03/2013

Recently moved to 60Mb Virgin Broadband in M29 area from a BT standard telephone line connection. When I was with BT I was getting 5 - 7 Mb constant with occasional outage of service. Now I am lucky to get 1Mb and most of the time its 0.2 - 0.8 Absloutely shocking. Worse move I ever made. Plus TiVo box is a nightmare of un-necessary functionality. Called to try and fix. Told it was over-suscribed in Warrington area but will be fixed by 6th April. Watch this space. I will definitely leave if not… Read Full Review

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Home8's Comment

Written on: 18/03/2013

I have tried leaving i have wrote a complaint letter and email still they have not replied. Told on the phone you cannot speak to a manager. Just waiting for the 28 days they as on the chaters and then will take the complaint further. Cant wait to leave.

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★☆☆☆☆

“Poor performance in SE15”

Written on: 12/03/2013

Paying for 100mb line getting an average of 4.78. Hardly usable at peak times. Latency is awful at worse so far is 108ms at best 16ms. Spent an entire evening on the phone to support both in India and UK without a resolution. Virgin sent a engineer to investigate, he advised me to use the virgin speedtest site rather than speedtest.net as this showed the connection was much faster. I then subscribed to Sam Knows and am now getting data that I actually trust. Virgins own speedtest site… Read Full Review

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★☆☆☆☆

“More spin from Virgin”

Written on: 11/03/2013

Does this sound familiar? Broadband goes down. Ring Virgin, after some discussion engineer is dispatched. He arrives late, last call of the day. Advises that it is a fault in Manchester (40 miles from me) and will be fixed in a couple of hours. He leaves. That was Friday. Now it is Monday. In the intervening days I call the Virgin customer service / technical / broadband help dept several times and endure several frustrating semi-conversations (can you call it a conversation when one… Read Full Review

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★☆☆☆☆

“Complete waste of time”

Written on: 26/02/2013

before you even think about signing up to Virgim media broadband , read there own forum pages and just look at all the complaints about them failing to supply the speeds they claim.Pay for upto 100meg lucky if you get upto 5 meg on a good day .There excuse is over utilisation which is only caused by them failing to upgrade the system and continuing to sign up new people . In the wa2 area there has been a fault for over 6 months where your lucky if you can use the internet any time of the day… Read Full Review

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★☆☆☆☆

“Paid for 100mb/s got 5mb/s - no improvement in sight!”

Written on: 26/02/2013 by radeter (1 review written)

Couldn't get anywhere near promised speed, even after "bedding-in period", technicians then said my compere was at fault (18-months old and I was getting 60mb/s at previous house). Tried to downgrade, Virgin wanted to charge me more for 20mb/s than 100mb/s. Got new computer, still only 5mb/s. Virgin has no idea when it will improve. Virgin unwilling to pay compensation w/o written complaint - done January 9th. Telephone response, Virgin will allow me to leave my contract, but unwilling to pay… Read Full Review

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★★★☆☆

“not bad in general, but wicked cancellation fee policy”

Written on: 21/02/2013 by alexykot (1 review written)

Overall for virgin is average - they're not too bad, but not so good also. However, I've faced a very unpleasant thing with them just now. I'm going to change from Virgin to other provider, and just found out that when I moved house a year ago - they have extended my contract for another mandatory 18 months, and now are charging me the early cancellation fee, while in fact I'm with them for 20 months already. Also, I'm moving away because their support service is not technical at all and they… Read Full Review

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★☆☆☆☆

“Irritating Service Provider”

Written on: 20/02/2013

After a house move in 2011 I had no choice but to take Virgin's National ADSL2 Broadband service because fibre optic wasn't available. Prior to this I had been using NTL fibre optic broadband for 11 years. Virgin's National Broadband service is AWFUL. Read that again...AWFUL. It barely worked at all for the first 3 months. Phone call after phone call was needed just to get the engineers to make it even remotely stable. I frequently got through to people called [name removed] who would pass me… Read Full Review

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