Virgin Broadband Reviews - www.virginmedia.com

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★☆☆☆☆
1.2 / 5
14% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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★☆☆☆☆

“Totally unsatisfied service”

Written on: 21/03/2013

Having Virgin broadband, telephone and tv package for nearly a year, I can safely say I'll be glad to get rid of it. Initially, I found dealing with a Indian call centre fustrating! Now my broadband is slow at best or broken down (usually), but can't deal with the service desk. Even though I pay for unlimited telephone usage, I still get charged (I tried resolving it in the begining with the call centre). It beggars belief, that I had less than 30mb download before and it was quicker than the… Read Full Review

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★☆☆☆☆

“They do not even deserve one star! Absolutely...”

Written on: 18/03/2013

They do not even deserve one star! Absolutely appalling service, I fail to see why people still sign up with them… Read Full Review

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★☆☆☆☆

“jsp”

Written on: 14/03/2013

absolute rubbish, yes- they promise you 50 mb/s, but in fact you get 6 mb/s..............also the internet speed is constantly jumping, going off and on again and again and again........complete dissappointment… Read Full Review

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★☆☆☆☆

“Rubbish 100mb unlimited: 8mb max, disconnected 10...”

Written on: 14/03/2013

Extremely poor service, very slow internet, frequent disconnect, and regular price increases to improve upon the service you would think you are already paying for. Robbers!… Read Full Review

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★☆☆☆☆

“Broadband worse than dial up !”

Written on: 13/03/2013

Recently moved to 60Mb Virgin Broadband in M29 area from a BT standard telephone line connection. When I was with BT I was getting 5 - 7 Mb constant with occasional outage of service. Now I am lucky to get 1Mb and most of the time its 0.2 - 0.8 Absloutely shocking. Worse move I ever made. Plus TiVo box is a nightmare of un-necessary functionality. Called to try and fix. Told it was over-suscribed in Warrington area but will be fixed by 6th April. Watch this space. I will definitely leave if not… Read Full Review

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Home8's Comment

Written on: 18/03/2013

I have tried leaving i have wrote a complaint letter and email still they have not replied. Told on the phone you cannot speak to a manager. Just waiting for the 28 days they as on the chaters and then will take the complaint further. Cant wait to leave.

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★☆☆☆☆

“Poor performance in SE15”

Written on: 12/03/2013

Paying for 100mb line getting an average of 4.78. Hardly usable at peak times. Latency is awful at worse so far is 108ms at best 16ms. Spent an entire evening on the phone to support both in India and UK without a resolution. Virgin sent a engineer to investigate, he advised me to use the virgin speedtest site rather than speedtest.net as this showed the connection was much faster. I then subscribed to Sam Knows and am now getting data that I actually trust. Virgins own speedtest site… Read Full Review

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★☆☆☆☆

“More spin from Virgin”

Written on: 11/03/2013

Does this sound familiar? Broadband goes down. Ring Virgin, after some discussion engineer is dispatched. He arrives late, last call of the day. Advises that it is a fault in Manchester (40 miles from me) and will be fixed in a couple of hours. He leaves. That was Friday. Now it is Monday. In the intervening days I call the Virgin customer service / technical / broadband help dept several times and endure several frustrating semi-conversations (can you call it a conversation when one… Read Full Review

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★☆☆☆☆

“Complete waste of time”

Written on: 26/02/2013

before you even think about signing up to Virgim media broadband , read there own forum pages and just look at all the complaints about them failing to supply the speeds they claim.Pay for upto 100meg lucky if you get upto 5 meg on a good day .There excuse is over utilisation which is only caused by them failing to upgrade the system and continuing to sign up new people . In the wa2 area there has been a fault for over 6 months where your lucky if you can use the internet any time of the day… Read Full Review

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★☆☆☆☆

“Paid for 100mb/s got 5mb/s - no improvement in sight!”

Written on: 26/02/2013 by radeter (1 review written)

Couldn't get anywhere near promised speed, even after "bedding-in period", technicians then said my compere was at fault (18-months old and I was getting 60mb/s at previous house). Tried to downgrade, Virgin wanted to charge me more for 20mb/s than 100mb/s. Got new computer, still only 5mb/s. Virgin has no idea when it will improve. Virgin unwilling to pay compensation w/o written complaint - done January 9th. Telephone response, Virgin will allow me to leave my contract, but unwilling to pay… Read Full Review

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★★★☆☆

“not bad in general, but wicked cancellation fee policy”

Written on: 21/02/2013 by alexykot (1 review written)

Overall for virgin is average - they're not too bad, but not so good also. However, I've faced a very unpleasant thing with them just now. I'm going to change from Virgin to other provider, and just found out that when I moved house a year ago - they have extended my contract for another mandatory 18 months, and now are charging me the early cancellation fee, while in fact I'm with them for 20 months already. Also, I'm moving away because their support service is not technical at all and they… Read Full Review

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★☆☆☆☆

“Irritating Service Provider”

Written on: 20/02/2013

After a house move in 2011 I had no choice but to take Virgin's National ADSL2 Broadband service because fibre optic wasn't available. Prior to this I had been using NTL fibre optic broadband for 11 years. Virgin's National Broadband service is AWFUL. Read that again...AWFUL. It barely worked at all for the first 3 months. Phone call after phone call was needed just to get the engineers to make it even remotely stable. I frequently got through to people called [name removed] who would pass me… Read Full Review

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★☆☆☆☆

“The Worst broadband EVER”

Written on: 19/02/2013

Im writing this review because Virgin Broadband is terrible. If you are thinking of going on Virgin Broadband you are MAD!I am currently on Virgin and they have always got problems and everytime you try to find out what wrong with the connection they say" there is a problem in your area". This shows that there is something wrong with Virgin Broadband connection. Its the same answer over and over again! Recently they give me the tivo box WOW I thought but its always doing updates what shuts down… Read Full Review

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★☆☆☆☆

“SUPERSLOW Broadband with no customer services.”

Written on: 11/02/2013 by gbazza (1 review written)

SUPERFAST? try SUPERSLOW this is the worst broadband provider ive ever had, my ipad on 02 loads up quicker and if you like indian call centres then this is the provider for you. If i were you just burn the money you would get more satisfaction.. I spent a year with engineers and customer services which i use in the loosest term possible. all you get from anyone is your signal is low, read up on forums before you get this, trust me they have so many customers they just cant cope with the… Read Full Review

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★★★★★

“Virgin Media doesnt provide the amount they advertise.”

Written on: 02/02/2013

i have virgin media for about 2 years now feel virgin media getting worst than improving i think they are failing more instead of telling me the truth that they are fixing the problem .. all the lie they talk when i contacted customer service they said they will send someone to repair next week and that wasn't true the person who was gonna fix the problem came 2 weeks later.. im a professional gamer in Hero Of Newerth Latin & Counter Strike but sometimes i just get mad because the amount of… Read Full Review

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★★★★★

“great customer service”

Written on: 16/01/2013 by sherry.nn (1 review written)

i wasnt not getting full signals on most parts of the house cuz of recent extra house extension adding more rooms, i bought TP-Link range extender i got full signals then but the speed was very slow from 60Mb to 2MB with TP-Link signlas, i returned the tplink, and called to virgin CS, and they agreed to move the access point from the corner of the house to the middle and free of cost, i was so happy with this, now am getting full signlas and full speed in the whole house, so i decided to write… Read Full Review

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★☆☆☆☆

“Constant outage problems”

Written on: 13/01/2013 by Largeholt (1 review written)

I joined Virgin media a year and a half ago and primarily use it for online gaming as I thought having a 60MB BB speed would be adequate, how wrong was I. The only game I play, regularly is Battlefield 3 and it is unplayable due to constant lag. I am unable to join European servers and the American severs are not much better. You tube does not download properly and I cannot watch the iplayer through the PS3 due to constant buffering. This is all due to an outage problem - too many subscribers… Read Full Review

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★☆☆☆☆

“7 months of hell .... ”

Written on: 11/01/2013 by RRSinclair01 (1 review written)

I have been a Vigin Customer on the unlimited 60mg package for 7 months. In that time I have had engineers around almost monthly as I can see the wireless signal on all my devices, but it is so slow I cannot even run a speed test!!! This is intermittent and happens most evenings and afternoons - we sometimes get what we are supposed to be paying for. We are fortunate enough to be able to work from home occasionally, which helps to reduce our childcare costs. We can't do this now and thus… Read Full Review

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★☆☆☆☆

“Over priced increase”

Written on: 08/01/2013

This company have increased the price once again, they say if your not happy about this then tuff, there is a clause where you can get out the contract without early disconnection fees applied. If you hear HIGH UTILISATION, that means over subscribed in the area where you wont ever get the full use of the service. Broadband will be very slow. New superhub is not ready for the proper speeds, check virgin superhub reviews. You have till end Jan to cancel. Remember the customer services are… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever!!!”

Written on: 03/01/2013 by tonyproth (2 reviews written)

After weeks of my youngest son's torture I decided to give in and change our broadband provider to Virgin Fiber Optic package with TV and Phone line (i have to say it was very cost efficient). I believe this was the worst decision I could have made. After going through the whole application process and verification that Fiber optics can be installed at our home (i checked online and called them) i completed the order and informed our old supplier that we require termination. After waiting the… Read Full Review

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Lanarkshireguy's Response to tonyproth's Review

Written on: 08/01/2013

things will get worse, i Used to work for this company, so glad im out of there, get the customer off the phone asap so we keep costs down, double speed supposed to be free, but its not, your price is going up whether the customer likes it or not, a lot of people will bite their lips, the over priced increase means you can cancel the service without early disconnection fees applied, i know i would and have, robbers and NO value for the money, Always has faults where they cant fix.

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★☆☆☆☆

“movies old rubbish”

Written on: 02/01/2013 by deanbmw (1 review written)

I've "up-graded" to the top movie package and what a load of rubbish it is. it's being cancelled in the morning. as all films programmed and on demand are decade's old. I might as well go to Netflix or lovefilm for a fraction of what it's cost me. disgusting to think that I have films on the hard drive from film 4 ie black hawk down and is on sky on demand, what I'm paying top dollar for. never again… Read Full Review

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