Virgin Broadband Reviews - www.virginmedia.com

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★☆☆☆☆
1.2 / 5
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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★☆☆☆☆

“Terrible”

Written on: 05/06/2013

Virgin media are absolutely terrible for gaming, high ping, high jitter and when trying to get hold of support you get put through to someone in Malaysia or India that goes through their "script" each time you call, effectively getting you nowhere and wasting your money on the call. On my second support call (which took an hour of ping and trace route testing) I was told there was a problem and it would get escalated to "the second tier" and would be called the following day to get the… Read Full Review

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★★★★★

“Works for me”

Written on: 31/05/2013 by sarahbob (3 reviews written)

I have had Virgin broadband now for 18 months and I have to say it has worked flawlessly for me, running at 60mb, with wireless router it supports three of us in the house continuously throughout the day and evening. I have never experienced an outage in that time or felt the effects of slowing. Almost embarrassed to say given others experiences but I would strongly recommend, much better than the old BT copper and the fibre cabinet that never materialised in our area. I pay for the line rental… Read Full Review

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★☆☆☆☆

“Virgin broadband slow (60mb package) with constant outages”

Written on: 30/05/2013

Paying for 60mb package and very lucky to get half of that at best of times. Constant outages experienced and customer support really bad. Would not recommend… Read Full Review

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★★★★★

“Excellent media experience”

Written on: 29/05/2013 by ken.webb (8 reviews written)

Since switching to Virgin 3 years ago they have been excellent. Broadband is fast, tv package excellent and great value compared to the one up there^. Recently phoned to renew my contract with them and told them I was thinking of leaving, they upgraded me to Vivo and installed it free, plus fitted the old box in my bedroom, again free! So now I have Vivo, multiroom, doubled speed for downloads, weekend phone calls, tv channels to suit the whole family, all for less than I was paying last… Read Full Review

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★★★★☆

“I pay for what I get”

Written on: 28/05/2013

My current phone/broadband package is more expensive than previous companies I have used but in all honesty it more than pays for itself. I have been with previous (cheaper) providers only to notice substantial and daily drops in connection and extremely slow speeds usually at times when I really needed it. The internet is important to our family having relatives we need to keep in touch with across the world. In the 2 years we have had a service with Virgin I can count the number of times we… Read Full Review

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★★★☆☆

“Hyped Advertising. Disappointing service. ”

Written on: 28/05/2013

I heard about Virgin Media on the TV. How they talk about being the best and everything so I thought I'd try them out. I've been a faithful Sky customer for a good few years now and so I ended the contract prematurely with Sky because I was led to believe that the Virgin media Collections package were better. I chose the premium collection which included: 5MB/s fibre optic broadband XL Tivo package with 200+ channels M Landlines package with free weekends The installation took way longer… Read Full Review

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★☆☆☆☆

“Student contracts for 9 months are false!”

Written on: 12/05/2013 by stevemilw (1 review written)

I signed up for a student contract for 9 months, upon phoning them up after 7 months in they told me its a 12 month contract! I phoned back another time to inquire and i was put on hold for her to tell me 'oh yes, theres a 'note' on your account telling me that it is for 9 months'. So what does this mean? You get signed up to a 12 month package unless you inquire about it? So much conflicting advice from support. I have also been told that i can pay the full amount upfront next year (probably… Read Full Review

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Stevemilw's Response to stevemilw's Review

Written on: 12/05/2013

Also id like to add that they charge you £5 if you pay by any other means than direct debit. If your direct debit is canceled (not enough money in the account) they will charge you £10.
And they take the bills out mid month, so its not at pay day. They know that theres a greater chance they will default if they take money out at this time, so they can make money off the fines.

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★★★★☆

“Works for me”

Written on: 10/05/2013

I've been a Virgin broadband customer for around two and a half years now, initially as a cabled customer, and then, when I moved to a new home as a national customer. From the outset Virgin have been fast and efficient. (My first modem was delivered before I even took possession of my apartment), and even my home move and change of service to national, went smoothly. There has been no noticeable drop in speeds since switching from cabled, though once in a while I may suffer a dropped… Read Full Review

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★☆☆☆☆

“Pathetic is the only way to describe Virgin Broadband”

Written on: 08/05/2013

After using Virgin Broadband for almost four years I'm happy to say I'm leaving and want to try other providers. I'm on 120MB and can't manage to watch a movie on Netflix without it stopping like 10 times. Talking about Youtube, you will be lucky to watch the whole clip without it buffering mid way through. Internet browsing is just so slow dont know how to describe it.Their customer service in India is so pathetic, all the countless times I've been in touch they try to take control of my… Read Full Review

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★☆☆☆☆

“Bank Holiday Weekend = SLOW broadband”

Written on: 06/05/2013 by martynelvis (1 review written)

I am getting 0.2 mb BROADBAND... well I would not call it broadband... it is terrible. earlier I could not even get on the internet. I should have 20MB What the hell is wrong with Virgin? I am going to move to another provider because this is a joke!… Read Full Review

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★☆☆☆☆

“Very slow not worth the $$$$$$”

Written on: 06/05/2013

I am extremely disappointed. It takes me a really long time to get on the internet. Once on the internet, it takes forever to do anything. It was a waste of my money. I just got it and will switch next month… Read Full Review

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★☆☆☆☆

“Absolutely disgraceful service. All the way to the top! ”

Written on: 27/04/2013

Taken me over a year and a half to try and get invoices sent to me monthly. Despite complaining to and receiving (empty) promises from the Chief Executive office, still no joy. Absolutely unbelievable that they can't do something as simple as this! Bunch of total amateurs. I'm looking for alternative provider right now. Leave them well alone - if the company can't fix your problem then you've no chance! … Read Full Review

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★☆☆☆☆

“Can't stream iPlayer on max package”

Written on: 20/04/2013

Despite being on the maximum package we almost never get through an episode on iPlayer without it stopping. Grim. Glasgow Scotland … Read Full Review

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★☆☆☆☆

“Broadband lies”

Written on: 15/04/2013 by apatriotforme (1 review written)

Like many others we just upgraded to the 60MB broadband connection and have found our speeds worse than the previous connection and rarely about 4.5MB in the evenings. Adverts say 'up to' 60, so I don't expect it all the time, but there should be a 'minimum' of say, half that figure guaranteed at all times. And they don't respond promptly to online complaints of course - no doubt to take you over any 'cooling off' period so you can't cancel… Read Full Review

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★☆☆☆☆

“0.5mb at best.”

Written on: 10/04/2013 by chrisable (1 review written)

we pay for the 60mb package, for the last 2 weeks we have been getting upto 0.5mb from 11am-11pm which is the time we use it.... we have been told it will take 3 months to fix... wth VIRGIN SUCKS… Read Full Review

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Johnperrins's Response to chrisable's Review

Written on: 15/04/2013

ask for a refund and they will give you 50% refund - ONLY if you ask

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★☆☆☆☆

“Do not sign up with Virgin under any circumstances”

Written on: 09/04/2013

Always outing. Terrible customer service. So slow I cannot enen access their website… Read Full Review

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★☆☆☆☆

“Not reliable. Horrible support service”

Written on: 08/04/2013

After one year I still can't get my broadband working. Ever so often it looses connection. I've made enormous amount of calls to the Virgin support, they have wasted so much of my time. After me loosing my temper they somehow managed to fix it, but now it is broken again....I'm ready to pay a fee to break the contract. I will never deal with this company again!… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 28/03/2013

Just paid £180 to escape my contract. Moving homes became a nightmare, and customer service proved to be disastrous… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 27/03/2013

DO not buy this service, especially in Aberdeenshire ! … Read Full Review

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★☆☆☆☆

“Am I the only idiot to upgrade to 60MB ?”

Written on: 26/03/2013 by bravo.twozero (7 reviews written)

Well I upgraded to 60mbps and I don't see any difference between this and my 10mbps ! What a terrible company. Internet constantly drops and I look like a real idiot sitting with fiber optic broadband and still unable to load a 720p YouTube video. Maybe they should spend more money on their services than Usain bolt… Read Full Review

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