21 Reviews for Carphone Warehouse Mobile Phone Insurance Reviews

ndt's review has yet to be rated - Be the first!
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Poor.
Made a claim in full honesty, explaining the full details.
Adhering to their request and guess what decline, declined.
So, folks, watch out.

gunes32's review has yet to be rated - Be the first!
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When my phone went missing while I was at work, I went to the local police station and reported it. after getting all the information needed to make a claim, I called Carphone Warehouse and they said they are waiting for it to be authorised. They told me after I called up and said the claim was unau ...

Europa's review has yet to be rated - Be the first!
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I have had 5 business phones registered with Lifeline insurance for over 3 years - I just recently upgraded my phone and was checking on the level of policy on the other 4 phones when I was told that they had all been cancelled. When I queried it - the manager at the Carphone Warehouse (who along wi ...

Trevor7's review has yet to be rated - Be the first!
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I have written emails, phoned, been to their shops and by the way I'm not normally a 'Moaner' but it's ridiculous, still haven't received it. I am just about to cancel my policy. Also when I did make a claim for a damaged phone, the replacement phone was the worst mobile I have ever seen - you would ...

On average, people found this review very helpful
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Myself and my fiance will never go with them again.

On average, people found this review very helpful
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Customer service is awful. Should replace the handset, no question about it!

On average, people found this review very helpful
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At no point did this company send me any information about my mobile phone insurance. After paying them for 2 years I contacted them and they told me that if I had made a claim they wouldn't have paid me as I had upgraded to another model of phone with someone else (someone not associated with the C ...

lineman's review has yet to be rated - Be the first!
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I purchased my Carphone Warehouse Mobile Phone Insurance policy, and a week later my wife bought one for my daughter. A year later when I tried to cancel mine by phone, I was told it was in my wife's name and they could only speak to her. I informed them that I had all the paperwork in front of me w ...

cockerell's review has yet to be rated - Be the first!
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I lost my mobile on a Sunday afteroon, imediately CPW processed my claim. All I had to do was go to my nearest Carphone Warehouse to pick up my phone and sim. Pretty good compared to most other insures who make you tell them all your details then send you a form, so you have to fill in all those det ...

kitteykat's review has yet to be rated - Be the first!
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I dropped my mobile and smashed the screen. I called the insurance number and they said just to take it in store. In store they somehow entered into the system that my phone had faulty software. The "system" in store then said I had to wait 72hrs for a written reply - a wasted journey. Then I receiv ...