Reviews for Virgin www.virgin.net Reviews

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Once Virgin and I guess all the other providers, have you on the fixed 12 month contract, they can do what they like in my opinion. I was lucky and got away from Tiscali, before they roped me in. Thats when I joined Virgin (fire , pan jump into, words that come to mind). I am totally fed up with Vi ...

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Customer service was unhelpful in my opinion! Their letters/emails are all standard letters with scripted copy paste inserts as far as I am concerned. They didnt relate to my individual situation.Once they got me on the 12 months contract, I felt they didnt care anymore. I had tried Tiscali, but aft ...

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Everything, They use premium telephone numbers for their tech support lines (25p p min), Their customer service, staff give the impression of being helpful, but once you respond to their copy/paste answer, they pass you on to other departments in my experience. Written responses to emails and letter ...

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I do not recommend virgin.net broadband internet. FUP leaves me throttled to less than 10kb/s in the evening with a customer services dept who refuse to investigate the issue and use a script to reply to queries but fail to answer your questions as far as I am concerned due to my experience.

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Between 18:30 and 20:00 download speeds drop to around 80kb/s (just 10KB/s).
Customer support is very expensive for me, has long waiting times, and I feel they think the fault is with me.
I am not happy with what NTL have done.
Status on site shows its there system says that the internet has been de ...

jeevandras's review has yet to be rated - Be the first!
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Just had my broadband for 6 months with this company. Deeply regretted it. Once my broadband went down for one week, it took them that long to realise that one of the connection in the local exchange was not fitted properly as far as I am concerned.In the last three weeks they kept capping my bandwi ...

virginsuck's review has yet to be rated - Be the first!
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Poor service (both customer and speed) in my opinion, capped a lot as far as I am aware, even if your not within the top 5% of leechers as far as I am concerned!

virginsuck's review has yet to be rated - Be the first!
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Very unhelpful customer service as far as I am concerned (sent 6 emails complaining about there service and as far as I am aware I have not yet got a reply), absolutely ridiculous speeds in my opinion too, slower than dialup after 4pm and I have a 8Mb/s connection (my line here supports 7mb/s). Ther ...

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I believe Virgin have probably become too popular and can't cope with the traffic. The management software has made the situation worse in my experiece. Pings are fast (30ms), upload speeds are OK (370Kbs) but download speed is slow or drops off (70bps). I do not recommend www.virgin.net.

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I have had Telewst broadband since it was first launched at 512 I have been paying £25 for years and was happy. But not now, I have had my download speed managed and over the last 3 month have an average speed of 1.5Mb/s. They have lost the art of customer service in my opinion. In the last ye ...