Reviews for Virgin www.virgin.net Reviews

Guest's review has yet to be rated - Be the first!
Report this review

Please anyone reading this take the advice do not join virgin broadband absolutely appalling do your homework if you like online gaming its a no no, i'm on 2mb fixed and tonite my latency hasn't been under 149 VIRGIN DISGRACEFUL service wouldn't have it free i wish i had a megaphone would tell every ...

Guest's review has yet to be rated - Be the first!
Report this review

1. Initial connection took five separate visits even though the cable had already been installed by a previous tenant. They didn't turn up for two of the visits, for which I was offered £20 compensation.2. Telephone customer service is appalling.3. Speed is nothing like 4Mb/s advertised. I w ...

Guest's review has yet to be rated - Be the first!
Report this review

20mbit connection - ive been using Virgin since the takeover of blueyonder, and ive had excellent customer service and top connection speeds, understanding during the day i get on average download of 1500kbps, at night i can max out at 2,400kbps download and uploading at 85kb/s, connection has only ...

Guest's review has yet to be rated - Be the first!
Report this review

I pay for an 8mb service and received about 0.2mbps for the first few months (when I got any connection). This has improved to around 2mbps recently however I'm still paying for an 8meg service, I receive no response when I inquire about whether I could pay for the 2meg package instead as that's wha ...

Guest's review has yet to be rated - Be the first!
Report this review

Went for just a basic broadband service from virgin which cost 14.99 a month. When the service was working I was pretty good but these times are very rare. The vast majority of the time the service was either off or crawling at a snails pace. Dial up used to be quicker than this. Just glad I was not ...

DODGEYDECCER19's review has yet to be rated - Be the first!
Report this review

All the reviews that do not recommend Virgin Cable make me laugh because the amount of people who have problems with BT provisioning lines cease lines ect are about 90% in my opinion. Its not virgins fault if you get disconnected by BT and have to wait up to 5 days to be reconnected thats BT for you ...

calculuscat's review has yet to be rated - Be the first!
Report this review

Personally did not like the website, and the bits that work are jumbled and personally find difficult to use, web based correspondence is non-existent, call centres based abroad make for slow and unreliable customer service in my opinion. Therefore I do not recommend virgin.net.

On average, people found this review very helpful
Report this review

I do not recommend virgin.net. Slower than dial-up during peak hours for me as I feel it barely passes for broadband the rest of the time which I thought was supposed to be unlimited downloads. Unhelpful customer services in my experience too...

knockout25's review has yet to be rated - Be the first!
Report this review

Replies to my emails to the help desk are inconsistent in my opinion from my experience -Told I have not been cappedIf I was capped I would be emailed to let me knowI was cappedThere is no procedure for informing users that they are reaching or have reached the download limitI have spent a lot of ti ...

Guest's review has yet to be rated - Be the first!
Report this review

Expensive for me and what it is in my opinion, speeds are never what I actually get as far as I am concerned (when I've run tests the download is closer to 10 MB and the upload - often just 300KB!). Going with Be who are supposedly 4x faster. I do not recommend this internet provider.