Kuoni Reviews

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Latest Reviews

“Amazing Costa Rica ”

★★★★★

written by Thekelsey56 on 07/12/2022

We have just returned from an amazing two week guided small group tour of Costa Rica. Everything went like clockwork. Great accommodation and trips. A big thanks to our guide Paulo. Also to the Bluewater store for all her help organizing the trip.

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“Incredible personal, professional service”

★★★★★

written by Gilliam243 on 04/04/2022

The Kuoni Travel Expert in Reading John Lewis has gone way beyond the levels of service we expected. The agent spent countless hours assisting with different enquiries and concerns we had about different honeymoon destinations. This has been very tricky for us with countries' approaches to lockdowns. The agent worked with us constantly as we changed our minds a number of times, and help us with a vast number of questions we had about our different destinations. The agent had good knowledge of local customs and destinations. Where the agent did not know, they did not pretend - they went away to research and discuss with contacts in those countries to find the answers. I cannot recommend Kuoni enough. If you are looking for a luxury holiday - do not hesitate. A world apart from other travel agents we dealt with.

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“be aware that any money you pay wont be refunded. ”

★☆☆☆☆

written by 143Putnam on 11/03/2021

Very poor customer service. We had to cancel our wedding and subsequent honeymoon last year due to the coronavirus pandemic. When we contacted Kuoni they advised that we would lose our deposit (over £600), after a number of emails asking for a refund they reluctantly gave a voucher for use up until end of 2021. We now have no plans to have a honeymoon so asked for the deposit to be refunded, this request was refused again and we were told we should have asked for this last year. When I explained we did ask for this last year they said there was nothing they could do. I would seriously avoid using Kuoni especially with all the uncertainty due to the pandemic, be aware that any money you pay wont be refunded.

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“Terrible Experience - Essential Japan with Kuoni”

★☆☆☆☆

written by on 20/01/2020

We have had Essential Japan Tour with Kuoni in October 2019. We are very disappointed about the holidays and that we have wasted our money. Those were quite expensive holidays and we have expected much more from Kuoni in regards of tour itinerary, our guide and level of services in general: As we lost some lunches and activities due to weather disrupts, after long and humiliating haggling, we were given welcome replacement lunch on last day of our tour (at the expense of sightseeing at castle Nijo in Kyoto, time for which was drastically shortened). As for Kamakura and Pirate Ship Cruise on Lake Ashi, no alternative activities were provided and no reimbursement offered (the funds must have been allocated for this Kuoni, which were not spent by them and which we have paid for within our holiday package price). We were supposed to have “Welcome Lunch”. Kuoni’s idea of welcome lunch was to hand each one of us in the group ¥ 2000.00 in cash while we were in Tokyo city center and to tell us to go and find ourselves some place to eat on our own. That was done in the time when we were supposed to see Harajuku district, effectively taking away all the time allocated for this. Whole travelling by trains and busses was arranged in a way that it happened during the best sightseeing hours, which resulted in coming to all objects and places 1-2 hours before they were closed and then rushing through them. The guide was unable or unwilling to provide any cultural or historic information about the places we were visiting. We had to persuade her to provide even basic information. Lunch was too early in general, i.e. 11am or 11:30am, which is unusual, this was mostly because the guide was always rushing through the daily agenda to leave us with “free afternoon” with nothing to do or see. Opur quide was quite inept in regards of taking care of people she was responsible for. There were no procedures in place for embarking and disembarking while using public transport. We never knew when to disembark and where to gather afterwards and where we were going next and what our final station was.

This reckless approach reached culmination in Kyoto, where one member of our group fallen asleep in the train and was not informed by our guide that we were supposed to disembark on next station. On our last day, we were supposed to see Nijo Castle in Kyoto. According to information displayed at the castle, recommended sightseeing tour should take 2 hours. Our guide decided that 45 minutes was more than enough and this was further shortened as we had replacement lunch. 
 Summing up: What was supposed to be dream holidays with Kuoni, turned out to be a nightmare 10 days with inept Kuoni and their unprofessional guide. We have paid close to £10.000 (£5000 per person) for those holidays and being happy with Kuoni before (we did China tour and Seychelles holidays with you), we expected the same level of service and attention to sightseeing and cultural experience. Japan in amazing and beautiful country and does not deserve to be presented to tourists in a way that was done by Kuoni.

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“Dream Holiday comes True”

★★★★★

written by Roy1467 on 21/05/2019

Our three centre holiday, including a three day excursion to Elephant Hills culminating in a week at Krabi was absolutely fabulous. Only two small hiccups along the way, which weren't sufficient to spoil an amazing holiday. The Thai people were wonderful, honest and helpful adding to our fabulous experience, as was the food, weather and scenery. 75% of our accommodation was first class and the transfers for the most part were well organised and ran smoothly. Alternative hotel locations and more local information would have been a great asset to us, but overall Thank you very much Kuoni, you'll be seeing us again soon.

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“Excellent Travel Agent, very efficient and helpful ”

★★★★★

written by Piawallington on 21/05/2019

Very efficient and helpful service from time of booking through assistance on resort. Very easy to go through the booking process and very good updates and information at all times. Excellent rep on site very willing to help. Telephone service very quick and efficient.

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“Superb professional advice”

★★★★★

written by on 09/10/2018

Lovely telephone interaction with a representative from the local Kuoni centre. Helpful, professional and friendly - was a delight to book. A top notch agency and highly recommended !

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“Kuoni offers a great service”

★★★★★

written by MarissaMooney96 on 13/06/2017

We booked our holiday to the Centara Grand Ko Samui with Kuoni and the member of staff who helped us definitely went the extra mile to ensure we had the flights we wanted, the hotel, and she found the best prices possible. The holiday was lovely, the hotel and its position are just idyllic. It was quite expensive to eat in the hotel, but there are many many restaurants of all types within walking distance. The breakfast and the service in the hotel were second to none. It is one of my favourite places in the world. Thank you Kuoni.

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“Excellent tour with Kuoni”

★★★★☆

written by on 11/06/2017

We have recently enjoyed an excellent tour of Sri Lanka which we booked through Kuoni. We were impressed with the efficient service we received when we booked our holiday and the high standard of the accommodation, guide and driver on our tour. We liked the fact we were able to arrange an appointment to visit the travel agent, having already e-mailed our requirements, which meant we were seen immediately and avoided having to wait around. The holiday was tailored to our individual preferences and we were able to change our flights and extend it by an extra five days. We would have liked a breakdown of the cost of the holiday on our invoice rather than one final total amount.

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“Friendly and efficient.”

★★★★★

written by Ramscote on 11/06/2017

We like to have a personal adviser with whom we can plan our trips. The help and advice has always been useful and informative.

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“Best holiday of our lives!”

★★★★★

written by MikeandEm on 04/06/2017

We went to Kuoni in John Lewis in Birmingham because we wanted a special holiday for our 10th wedding anniversary and had no idea where in the world to go. The agent skillfully asked questions about our interests and what was important to us. Based on this he recommended a private escorted tour of Sri Lanka followed by a week in a luxury beach resort. What followed was the most incredible two weeks of our lives. We visited temples, went on safari, saw wild elephants, more monkeys than I could count and experienced top level service and warmth everywhere. We were so impressed with Kuoni that just weeks after our return from Sri Lanka we visited again and booked a second holiday for my 40th birthday. Again we had little idea of where to go but this time it was a shorter duration and therefore we wanted a shorter flight. So now we are looking forward to a week in Abu Dhabi in September. I can't wait until we can visit Kuoni again and book another holiday. I would highly recommend Kuoni not just because of the excellent holidays they have on offer but also because of their friendly and talented agents who can match you to your dream holiday.

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“Namibia solo adventure ”

★★★★★

written by Paul_Lancaster_uk on 04/06/2017

I had a full month ofl leave to take in January/February this year. I'd visited Zambia & South Africa in 2016 with kuoni and went to them with confidence in arranging travel to Namibia and South Africa this year. The Namibia element was a bit of a gamble - I'd done some research and knew that the wet season wouldn't be best for game viewing. However, it turned out to be an amazing experience in this understated destination. Kuoni had an itinerary that ideally suited an independent traveller - minimum support needed while there but I wanted absolute confidence in quality of accommodation and flight arrangements. I got precisely that. It left me to enjoy the challenge of navigating my way around the Namibian gravel road network without any worry that the next stopover would be less enjoyable than the last. Everything was as promised - no exaggeration or false claims. The country is stunning and the people I met were accommodating, friendly and helpful. I hope this was because of my attitude to them - I felt it a privilege to be able to share their country for a brief period and told them so. Sighting game was opportunistic, as expected. This made it all the more valuable and memorable. My photographs help to relive the experience. The second half of my holiday was back in South Africa - revisiting the western cape, mostly. Kuoni were happy to arrange flights around my own arrangements (I booked my own accommodation mostly). Everything went without a hitch - 3 x car hires, 7 flights, 16 places to stay (I booked 5 of these myself). Best thing was speed of booking - I knew what I wanted in mid-December and I flew out on January 20th. No issues at all!

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“Kuoni are an excellent travel company.”

★★★★★

written by Brett454 on 04/06/2017

Have been travelling long haul regularly to the Far East and Indian Ocean for the past 15 years and have never had a bad experience. The service they provide is excellent both prior to travelling and while on holiday. The hotels they offer are very good standard and in great locations. The staff are professional and friendly.

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“Mardi Gras ”

★★★★☆

written by xzBishop353 on 03/06/2017

A bespoke holiday for us everything we asked for. The whole holiday was as we expected and some.thank you

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“Wonderful experience ”

★★★★★

written by Woodard282 on 03/06/2017

From the moment you walk into the Kuoni store you know you are going to have the best holiday ever.

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“If you want the best.”

★★★★★

written by JaneHubbard on 03/06/2017

If you want the perfect no trouble holiday go to Kuoni, we clelibrated our golden wedding with a trip to Antigua, upgraded flights, private transfer and best room at hotel all arranged by Kuoni. Best holiday ever.

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“My first Kuoni holiday ”

★★★★★

written by Geovanni270 on 03/06/2017

Following many years of booking and arranging holidays myself and being convinced there was no advantage in an upmarket holiday Travel agent I was shocked when the cruise and trips etc I had arranged all went belly up because the cruise line went bust. I was persuaded to go with Kouni for the replacement holiday once the atoll money came through and its totally changed my views. So easy , so secure and such a weight of my mind to know all was secure and when I arrived I realised I had really got the best and that I had been wasting my time all these years. Holiday = no stress, no hassle= Kuoni for me from now on.

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“Terrible_money for nothing”

★☆☆☆☆

written by 6Kidd on 02/06/2017

On telephone employee of Kuoni told me that I will pay fee for the offer when I will take it and when it will suite me, they send me the terrible offer and after this I have to pay for their work, but they did not do anything!!!! After this I've got a letter where they wrote me that I must pay as they maid offer. It means that no matter how this offer was terrible, you must pay!!!!!

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“Service & Quality”

★★★★★

written by MarquiseGarrison on 02/06/2017

The team in Bristol are excellent. They have expert knowledge of the destinations and look for the best deals. They e mail the resorts with special requests and events and follow up on the holiday experience when we get back. Overall it's a pleasure to book holidays with you.

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“Very good service and advice”

★★★★★

written by 189Sinclair on 02/06/2017

Very good service and advice

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Asked by dastur on 24th October 2015 Report this content
I am having a bad time with Kuoni India. They have taken our deposit and now do not respond to legitimate queries asking us to provide itinerary etc. The service seems useless unlike Kuoni Uk with whom we were very happy in the past. I am told that Kuoni UK and Kuoni India are two different companies so UK cannot help. Has anyone had a similar experience?

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Answers (1)
Report this content DustyD Written on: 26/10/2015
Hi! I'm so sorry that you've had such a bad time with Kuoni India. I didn't know they were different companies as I've only dealt with Kuoni UK who were brilliant. I really hope you get somewhere, have you tried ABTA to see if they can help? Hope you are successful, sorry I can't help further. DustyDee
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