Thomas Cook Reviews

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★★☆☆☆
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★☆☆☆☆

“Why do you punish your customers for supporting you?”

Written on: 23/09/2015 by Alta_Botha (1 review written)

Had a very bad experience recently on a special holiday to celebrate my 60th birthday. We traveled with Easy Jet from London Stansted to Dalaman, where we had the first leg of our holiday cruising round the coast of Marmaris. For the second half of our trip we boarded a ferry for a few days on Rhodes Island. We had a scheduled flight with Thomas Cook from Rhodes back to Stansted. I did not realize that there was such a vast difference between the various airlines for cabin baggage allowance… Read Full Review

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Alta_Botha's Response to Alta_Botha's Review

Written on: 24/09/2015

By the way, I omitted the fact, the this flight was delayed as well - at least half an hour
Alta Botha

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★★☆☆☆

“Baggage”

Written on: 22/09/2015 by 423O'Brien (1 review written)

Website prices a joke and misleading Baggage and transfers has to be added at a disgusting price on the booking page Should not be described as a package holiday … Read Full Review

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★☆☆☆☆

“Never again”

Written on: 12/09/2015

Just returned from a holiday in tenerife booked through the thomas cook shop. Plane leaveing gatwick was delayed i had pre booked seats and then our family was still split up on then plane. Overall good hotel but the thomas cook rep had as much intrest in his customers as a dead dog. We got more information from the thompson reps. Never again thomas cook have a lot to learn about customer service… Read Full Review

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★☆☆☆☆

“NEVER EVER AGAIN”

Written on: 11/09/2015 by KamariSuarez76 (1 review written)

My sister and I are both in our sixties, traveled with Thomas Cook to Pressia, Santorini from 01/09/2105 to 08/09/2015, we stayed at 9 Muses hotel, we had several problems during our one week stay. Firstly: Our Hotel was given a 5 star rating, NO WAY is this true by any means, we had booked a suite at the hotel for more comfort, on arrival we were taken to a room that was definitely not a suite, we asked to be moved, which the hotel was very obliging and moved us to a room more applicable to… Read Full Review

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★☆☆☆☆

“I recently flew with Thomas Cook to Corfu and the...”

Written on: 10/09/2015 by Emmyu1978 (1 review written)

I recently flew with Thomas Cook to Corfu and the service from the flight attendants was appalling. First off they didn't have any lf the drinks we asked for. Then they were extremely rude when we joked about a discount on another drink they had Available. The attendant was very rude saying she could take this further if we liked and she had said this in a rude threatening manor knowing she had an advantage as we did not want to cause a scene on a plane knowing how disrupting this can be when… Read Full Review

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★☆☆☆☆

“VIP transport and lounge at Holguin airport Cuba”

Written on: 10/09/2015 by DulceJohnson268 (1 review written)

We booked the VIP lounge and seats together with the Thomas Cook rep on site. He told us we would have VIP check in, sit in an air conditioned lounge where we could enjoy complimentary food and drink. He also assured us that we would all be in the same row if we paid for seats together. The total cost for the VIP lounge for the 7 of us was 256 US dollars which I paid by credit card. I paid for the seats together in Local currency. We were picked up from the hotel at 11.15, 1.5 hours earlier… Read Full Review

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★★☆☆☆

“Unhelpful at airport”

Written on: 06/09/2015 by DanteEvans293 (1 review written)

Myself and my family flew with Thomas Cook on 22nd August 2015 from Newcastle to Palma. Flight and service at Newcastle was very good. Arrived in resort after a very early start - baggage came off very quickly. We proceeded to go to two Thomas Cook reps who were within the baggage reclaim area who told us to leave via area C and turn right and the reps would be waiting to tell us which coaches we needed to get. Two trolleys, two children set off in search of these reps - we walked the full… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 01/09/2015 by Petersonwk493 (1 review written)

AFTER THE RECENT PHONE CALL FROM THOMAS COOK IT SEEMS THEY NEED NOT HAVE BOTHERED AS THE COMPLAINTS WERE ALREADY COVERED BY THE FULL AND FINAL SETTLEMENT, A PRIORITY CHECK IN GIVEN TO ME BY THE REP IN MAJORCA WHO DID NOT STATE THIS TO ME. IF YOU EVER HAVE A COMPLAINT WHILE ABROAD ,DO NOT ACCEPT ANYTHING FROM THE REPS,WAIT TILL YOU GET HOME ,THAT WAY YOU MAY HAVE A VERY SMALL CHANCE OF GETTING SOME SATISFACTION. THE LAST FEW TIMES I HAVE BEEN ABROAD ,I HAVE ALWAYS USED COOKS BUT AFTER THIS LAST… Read Full Review

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★★★★☆

“Customer Service on APD”

Written on: 29/08/2015 by Jayli79 (2 reviews written)

For once and surprise that I have to praise the officer who dealt with my request for a APD refund. I did not expect the helpful response and expected to be told to go to the travel company that I had booked my holiday with, instead after confirming that I had a paid for a child's ticket, I was given a refund for the duty paid for a child's ticket. Thank you Thomas Cook… Read Full Review

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★★★☆☆

“eftalia resort hotel”

Written on: 28/08/2015 by larainefrommanchester (1 review written)

me and my daughter have just come back from eftalia resort hotel in turkey the hotel was very clean but the food was only catered for european people and for english people there was chicken nuggets and chips every night the entertainment was dull and we had a two hour transfere each way from the airport which was supposed to take an hour and a half but the coach driver stops at their friends shops each way wasting time we didnt see a rep all week the rep didnt come from the airport with us we… Read Full Review

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★★★★☆

“El treblol Costa teguise ”

Written on: 17/08/2015 by Davisgs367 (1 review written)

Holiday 2nd August. Good hotel. Food mostly good, something for everyone. Entertainment cheesy but fun for kids. Some bickering between entertainers evident. Kids club excellent. Our kids loved it especially the lady who also escorted us to rancho which was really good day out for kids. Don't like towels reserving sun beds. Sometimes those reserving them didn't appear for hours, literally. Area nice and beach lovely, only 10 mins walk. Would return… Read Full Review

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★☆☆☆☆

“flight okay, lots of waiting”

Written on: 14/08/2015

Small print made us confused on which terminal we were leaving from so went to the wrong one at Gatwick. At prime time with lots of Thomas cook flights there was only one member of staff to check us in so we had to wait for 1 hour 15 minutes this then pushed us from time and couldn't have lunch. Appalling that there was only one lady checking in bags with the queue not moving and getting very long. Only positive is we were spoken too by representatives in gran Canaria. Then the flight left 45… Read Full Review

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★☆☆☆☆

“Charges hidden in 12 pages of small print”

Written on: 13/08/2015 by 248Peck (1 review written)

very disappointed experience with Thomas cook sport, I was directed to use TBA as I did not know the name of the person I was booking for and then when I called TC to add name, apart from a 50min wait on the phone I was then told it would be £40. never to be used again.... … Read Full Review

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★★★★☆

“Very Good Exp”

Written on: 09/08/2015 by AlexiaNash (1 review written)

THis is new reviw Very Good Exp with thomas cook… Read Full Review

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★★★★☆

“Ficos Hotel Lanzarote spain”

Written on: 30/07/2015

Having just spent 7 days at this hotel, which was very nice, clean and good food! I would like to make sure two members of staff get recognised... Stuart and Katy (2 reps from Thomas Cook!) These two worked from morning until night time and didn't stop. I know some people don't want to play water polo bingo or even play darts but Stuart and Katy kept everyone entertained. Please make sure these two are recognised well. Stuart told us about 2/3 trips (the girl who books the trips was never… Read Full Review

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★☆☆☆☆

“Duty of Care? Thomas Cook Just Don't Care!”

Written on: 28/07/2015 by johnb2 (1 review written)

On Saturday night (25th July), at approx. 10.05pm local time, I was collected by car (with my partner) from Club Letoonia in Turkey. Our rep had said a mini bus would collect us, take us to a Hotel in Fethiye where we would meet the coach transporting us to Dalaman airport ready for our flight back to the UK The car sent to collect us was unmarked, had nothing to say it was booked by Thomas Cook, and the driver could speak no English. He did have a slip of paper with my name on it.

We tried to
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Saintchristopher's Response to johnb2's Review

Written on: 05/08/2015

Hiya.
It's easier to book your own hotel/flight/transfer/car parking etc. and you could save up to £500. Try it next time. If things go wrong on this basis you only have yourself to blame.
Independent Traveller -SaintChristopher

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Simonatkins's Response to johnb2's Review

Written on: 10/08/2015

Thanks for the update I would never use ThomasCook Again after the way they handled the deaths of those poor children, and this just goes to show they have not changed.

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★★★★★

“Brilliant, could not fault them ”

Written on: 26/07/2015 by Danilouise1192 (1 review written)

Thomas Cook were brilliant, they did over and above what they needed to. Me and my partner booked a holiday to Tunisia and obviously due to the circumstances we wanted to change our destination. The women spent an hour and a half trying to find us another holiday, she gave us advice on the places to go and even spoke to us about places to visit in certain areas, she found us a lovely holiday and we are so happy we were able to change and with ease. I know many people had problems changing but… Read Full Review

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★☆☆☆☆

“WORST EXPERIENCE EVER!!”

Written on: 09/07/2015 by Kyanq325 (1 review written)

I was offered a work experience placement on thomas cooks. You'd expect a very well reputed company to have some knowledge on how to deal with temporary members of staff even if it is just for 2 weeks! I was briefly shown around by the manager after first walking in and then never seen the managers face again! She sat me behind a desk with no work whatsoever so from 10am to 5.50pm o was sat behind a desk looking into blank space! No staff spoke to me or acknowledged me! No one spoke to me… Read Full Review

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★☆☆☆☆

“Complaint ”

Written on: 07/07/2015 by Hayleywright (1 review written)

I would like to make a complaint on the assistance I received from the assistant manager and the Colchester Thomas Cook branch. I called the Colchester branch to find out how much I would get back if I cancelled myself of the holiday that was booked in my friends name she confirmed it would be around the 500 mark, I said are you sure because I need to cancel this holiday to add onto a different one I need to make sure I have enough money, she said its round about 500 or closest to, she told… Read Full Review

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★☆☆☆☆

“Thomas Cook Won't Accept Their Own Travellers Cheques”

Written on: 04/07/2015 by tonyquinn52 (2 reviews written)

We came across some travellers cheques we had bought from Thomas Cook (admittedly quite some time ago). They were TCs own brand cheques in US Dollars ($870 worth). Since we now both OAPs it's unlikely that we'll visit the USA again because the travel insurance is prohibitive. No problem you'd have thought, just take them back to TC and change them back to pounds especially since on the back of the folder there's a statement saying that TC will buy back any unused cheques commission free! Just… Read Full Review

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