Thomas Cook Reviews

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★★☆☆☆
1.6 / 5
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★☆☆☆☆

“Booking seats with a partner Airline (Monarch)”

Written on: 17/06/2014

Having booked a package break to fly from Manchester I was informed it would be a Monarch flight but could expect the same service as from Thomas Cook; if only that were true! Essentially Thomas Cook wash their hands of you soon as they've taken the money as you're not flying with them & Monarch don't recognise you as you haven't booked direct with them! There is nothing on their website that assists or informs customers flying with partner airlines. Trying to find an e-mail address for… Read Full Review

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★☆☆☆☆

“Super horrible services”

Written on: 11/06/2014 by Addison110 (1 review written)

idiotic I made a booking with your Thomas cook agents on 2nd June along with the advance payment of Rs 2,50,000 for Hong Kong Macau trip for me and my family for 5. The whole week spent pleading the executives for confirmations and Itenary which were never given. Now after a week you people have the decency to call me up and say we are unable to book the same trip for the quoted price for some idiotic reasons of expensive flights. You guys should probably close this sham setup you have and… Read Full Review

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★☆☆☆☆

“rip off last minute deals”

Written on: 02/06/2014 by carlajane123 (6 reviews written)

due to myself and wife having unexpected 2 weeks off work decided to book last minute holiday to egypt thomas cook website offering 7 nights all inclusive £375 each decent price we thought lets book it pressed to book price goes up to £885 per person (stating due to popularity of holiday price has now increased) what a bunch of artists needless to say we wont be going with them have found better holiday for £400 ish we have used thomas cook for years even have good relationship with girl… Read Full Review

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★★★★★

“Awesome Europe Tour”

Written on: 29/05/2014 by baskaran.rajasekaran.71 (1 review written)

We have enjoyed a lot with thomas cook. this is the best way to visit number of countries at cheaper rates. Previous years we went on our own. Now we felt bad for that because we dint enjoy as we enjoyed this time. Thanx to Thomas Cook. Excellent hotels, bus, food, everything..................... Very friendly and cooperative tour manager - Puneet Excellent guidance and arrangements done by Mr.Gautham , branch sales officer, old mahabalipuram road, Chennai, Tamil nadu - DR.R.BASKARAN & Family … Read Full Review

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★☆☆☆☆

“Customer service non existent”

Written on: 28/05/2014

Purchased complete holiday package to H10 Salauris Palace in Salou on recommendation of Thomas Cook Newtownabbey, Abbeycentre, Northern Ireland, to cut a long story short this hotel should be recommended to no one as it is more like 2 star considering everything in total, i had two lovely white tops stolen from my case in room whilst staying there, the staff of Salauris Place treated me as if i had stolen them, their behavior and shouting down the phone at me was disgraceful. Having tried all… Read Full Review

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★☆☆☆☆

“worst experience”

Written on: 27/05/2014 by LindaMacDonald (1 review written)

Very bad experience with thomas cook on Europe fusion trip. No proper Indian food provide as said, no proper guidance given, no proper hotels given. Very annoying service and feedback from tour manager. Sadly we ver given separate beds room on our honeymoon. 11 days trip it's hardly 7 days that u actually see. No proper time for shopping is given and no call is given before leaving the tourist point irrespective u able to to reach or not. It would be better to go with some other travel… Read Full Review

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★★★★★

“u mad mum”

Written on: 23/05/2014

I like milfs. U mad? I had lots of fun in figi all the girls were there. even my mum was joining in. :D… Read Full Review

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★☆☆☆☆

“Welfare Dept - joke!!!”

Written on: 20/05/2014 by Taniak1983 (1 review written)

My son has coeliac, when trying to book our holiday in store the staff member phoned the welfare dept to ask them to contact the hotel to see if they could cater for him, the welfare dept said they only dealt with medical needs (coeliac is a medical condition) and that he should tell us to email the hotel - why should we be made to pay £3000 for a holiday and have to do this ourselves, the money paid covers the cost of Thomas Cooks service, so what exactly are we paying for, and before you say… Read Full Review

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★☆☆☆☆

“delay from goa to manchester”

Written on: 18/05/2014 by Maher293 (1 review written)

after traveling with them for years, i have decided that enough is enough,i wont step foot inside a thomas cook travel agents or use them ever again,they are the biggest --- merchants out there, i recently flew back from goa to manchester and there was a 3 to 4 hour delay, ive asked for compensation, they are blaming the staff at goa airport for a dispute, we all know because the staff told us that there was a mechanical problem with the plane, it even took sevaral attempts to start the plane… Read Full Review

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★☆☆☆☆

“DONT USE INSTORE INSURANCE ??????????????”

Written on: 17/05/2014 by LCORPS (1 review written)

BOOKED INSTORE AND GOT THOMAS COOK TRAVEL INSURANCE AT THE SAME TIME 3 MONTHS LATER HAVE BEEN TOLD I HAVE TO HAVE A SMALL OP AND I NOW FIND OUT I AM NOT INSURED BUT TOLD BOTH THOMAS COOK STAFF AND THE INSURANCE COMPANY THAT I NOT TO HOSPITAL UNTIL A FEW DAYS AGO WAS TOLD I COULD STILL PAY THE £2100 BALANCE AND TRAVEL WITH NO INSURANCE COVER SO ITS LOSE MY £500 DEPOSIT AND STAY AT HOME SAFE OR PAY THE BALANCE AND TRAVEL ABROAD WITH NO COVER AND AGAINST DOCTORS ORDERS SOME CHOICE… Read Full Review

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★☆☆☆☆

“Worst Arrogant unorganised service ”

Written on: 15/05/2014 by Kaiya367 (1 review written)

I have booked my Europe tours with Thomas Cook 6 days remaining I am yet to here from them about my visa and itinerary. When I called they are alway busy they never call.once you have done half payment they will forget and you should also forget they have still not applied for visa. I did a big mistake by trusting there name. Never ever in my lifetime I will choose Thomas Cook too arrogant unorganised service… Read Full Review

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★☆☆☆☆

“Service or employees are Dramatic”

Written on: 14/05/2014

I spoke to a customer care executive who took my details and told me that they would send all details. But then there was no response. I called them up again and then they gave me a contact who works in the local office. But again when I called up this person he/she said they would return back and again no response. Again I had to call them up and this time, it was heights : The person pretended as though he/she cannot hear my voice. The actual reason was that they did not have any… Read Full Review

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★☆☆☆☆

“horrible service all round”

Written on: 08/05/2014 by ElliottHardy20 (1 review written)

I have been on hold 2 hours to get advice as found out i am pregnant and wont be able to travel On net it says you can do name changes at50.00pp in brochure it says you cant one original person has to remain on booking and its 60.00pp I am still on hold as writing this. i am so annoyed i call their customer services who again put me on hold as long as they have your money there is no after care rude staff, even more rude customer services at head office even worse the music is enough to… Read Full Review

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★☆☆☆☆

“Avoid like a plague”

Written on: 29/04/2014 by Kailas244 (1 review written)

Booked Holiday with Thomas Cook for Disneyland Paris, after they received our final payment (in March for Holiday in June 2014) They have still not upon repeated requests sent us e tickets, Disneyland paris park tickets, details of airport transfers. They do not respond to emails on time unless you threaten to complain to HMRC for not issuing the invoices / payment receipts. Avoid this company like a plague. I will now contact trading standards to take the matter further… Read Full Review

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★☆☆☆☆

“Bad Experience at the Beginning”

Written on: 06/04/2014 by DeepakHirani (1 review written)

Visited Thomas cook , Fort, Mumabi on 4th of April at around 6:30 P.M. First of all I was made to wait for 20 minutes even though All the agents were free and chit chatting later on when I interrupted , someone attended me, I made sure to him that I will finalize in a couple of days whether to tour with Sotc or Thomas cook for USA , earlier I have travelled with Sotc to Australia and New Zealand which was a satisfactory trip, and we discussed the deal and ask him to revert back me with a good… Read Full Review

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★★☆☆☆

“Flight change at last minute”

Written on: 28/03/2014 by Follywood (1 review written)

We arrived at Gatwick South Terminal with plenty of time. After waiting at the check in desk were told we were not booked onto our flight TCX1638 to Hurghada as stated on our ticket. We were asked to stand to the side like two naughty children, and after several frantic phones calls with two different supervisors we were told we were flying with Thomsons and should be at the north terminal. We found this very stressful as we had never flown via the North Terminal before. We then had to get… Read Full Review

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★★★★☆

“Fantastic China Trip”

Written on: 28/02/2014 by ldFox309 (1 review written)

Tour organized by Thomas cook was great. They received us at the airport and took us around in comfortable coaches. The tour guides were very fluent with languages and could communicate well with all of us. The tour was well planned and we explored most of china Japan and Hong Kong. The hotels were beautiful, and they provided me with veg food which I am very grateful for. Great wall of china was breathtaking! I loved the visit to hong kong Especially the Ocean park and Aberdeen Harbour. The… Read Full Review

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★★☆☆☆

“There not very good ”

Written on: 24/02/2014 by Limak72 (1 review written)

Just returned from turkey this is the 2nd time I have flown with thomas cook now and to be honest for what they charge I dont think there very good! Check in going out was smooth enough although it did take quite a while to board and we did take off slightly later than anticipated. Waiting for our luggage to come round was absolutely ridiculous; it took over an hour which is completely unacceptable!!! Coming back was outrageous! An hour and 20 minutes it took to check us in I have never… Read Full Review

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★☆☆☆☆

“Expensive Cattle Market”

Written on: 20/02/2014 by Yari-Red (2 reviews written)

We travelled with Thomas Cook, the route being new to this airline. This was to be a 10hr flight, as the journey outward was via Antigua. On board this flight we presumed the drinks would have been included in the price of the holiday as with Virgin, however we were astonished when the drinks/snacks trolley came round & we were expected to pay the extortionate prices they charge on board!! The in-flight entertainment was very poor with only a handful of very old programmes to watch & the films… Read Full Review

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★★☆☆☆

“Disney Land Paris”

Written on: 18/02/2014

I have always booked all my holidays myself online, I decided to take my two young girls to disney land paris and wanted it to be special for them so decided to go to a Thomas Cook travel agency WHAT A MISTAKE I made!! Thomas cook didn't send us out our transfer vouchers little did I know I needed them, the guy who drove the transfer bus rang around a lot to try and get me and my children on and luckily after standing in the freezing cold (January) in paris waiting if wee could get on we… Read Full Review

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