Thomas Cook

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Latest Reviews

“Good quality at a good price”

★★★★☆

written by HUICHA on 06/12/2019

Can't ask for better. Thank you. chinaprinting4u.com is a professional manufacturer of various types of packaging and printing products, including book printing, catalogs printing,magazine printing,color paper boxes printing etc. Thank you very much.

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“Don't book your wedding with Thomas Cook !!”

★☆☆☆☆

written by Bailybubble19 on 09/05/2019

My daughter booked her wedding in Zante in June last year ,the wedding is meant to be in 5 weeks time . After waiting for a reply to her emails and phone calls , she found out yesterday that she will not be able to marry on the beach as she requested 11 months ago but that she needs to do to go the town hall before hand and marry or get married in this country first .She is still no closer to finding out about the extras on top of the wedding package. The Y F wedding planner has been totally useless and this has caused so much stress to us.Thomas Cook was very helpful when taking the money but now we are left wondering if the wedding ( which her father and I have paid lots of money for ,dresses ,outfits ,family travel to Zante ) will actually go ahead .Wish we had booked through ' Zante weddings '.

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“Unhelpful Staff”

★☆☆☆☆

written by Yandel372 on 23/04/2019

I booked with Thomas cook for a holiday and got easyjet flights. Two weeks before travel, still needed to book seats or upload passenger information.

 I have spoken to Thomas cook and been told for the last four days that they will call back. An email will be sent out later today. I know it's a bank holiday, but the information will be sent today. 

When I asked for an manager I was put on hold then the line went dead. Use any other holiday company as Thomas Cook won't help you when they are at fault.

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“Misadvertising accommodation by misleading photographs”

★☆☆☆☆

written by on 21/03/2019

***PLEASE BE WARY WHEN BOOKING HOLIDAYS THROUGH THOMAS COOK, YOU DON'T ALWAYS GET WHAT THEY ADVERTISE*** We have recently returned from a holiday booked through Thomas Cook after visiting their website and admiring lovely photographs of the accommodation. Upon arrival at the accommodation, our room looked nothing like the photographs on the website. Once we arrived home, I raised a complaint with Thomas Cook regarding them mis-advertising holidays and they have declined my complaint.

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“Outstanding customer service (Newcastle Gosforth Branch)”

★★★★★

written by Julietg75 on 21/03/2019

I cannot thank The person I dealt with and his team enough for the support, professionalism and efforts to rectify my mistake on booking my holiday. The Staff we really supportive helpful, going the extra mile for me, this is especially good as my istake was part of a symptom of a chronic illness (cognitive fog). n The person I dealt with at Gosforth Branch in has really gone the extra mile to ensure that my needs were met and that I was not penalised by my mistake. I would like to thank him personally for his support and efforts. I have not used Thomas Cook for many years and after a very disappointing holiday with TUI I was looking for a new Travel agency to work with. This person and his team have renewed my faith in agencies and I will certainly be using TC now for my future holidays. thank you

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“Vindictive Seating Allocations”

★☆☆☆☆

written by JohnNorthfield on 11/11/2018

Myself and my wife recently had a flight booked to fly to Las Palmas MT 1068 10th September 18 and returning 24th September 18 MT 1069 and the booking was made via Saga Holidays. We did not have pre-Booked seats but as only travelling as two persons man & wife did not dream of just how vindictive Thomas Cook Airlines lines would prove as on our flight out they refused us two seats together and on both our outbound and inbound flights we were allocated seats some ten rows apart,just unbelievable. On returning to the UK i complained to Thomas Cook Customer services and guess what three separate complaints via email and absolutely no response they simple don't care a fig.

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Petebenson's Response to JohnNorthfield's Review

Written on: 25/12/2018

Next time book a seat. If you fail to prebook your seats, don’t blame Thomas cook for the consequences.

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Johnnorthfield's reply to Petebenson's Comment

Written on: 28/12/2018

You have missed the point completely as any airline acting in a professional manner should always attempt to allocate a man and his wife seating together and at British Airways this is as their policy but as Thomas Cook is only motivated by profit before passenger consideration they wish to squeeze every extra pound out of their passengers every time regardless.

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Fred990's Response to JohnNorthfield's Review

Written on: 01/06/2019

No, don't pre book your seats. The sooner everyone stops booking seats the better. It will cause them more hassle than it's worth. They are very petty and deserve to fail, there is absolutely no reason why airlines can't do this as part of the service. it should be stopped.

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“outstanding customer service”

★★★★★

written by on 02/10/2018

A Holiday to Cyprus that started with devastating news from my daughter that her partner had died. I was devastated, as was my husband ,I was numb and in floods of tears, so far away from home I didn't know who to turn to. They have a small son, how can she cope without his dad, I couldn't think straight. Enter your holiday rep at the airport. such a compassionate man. He went out of his way to help , gave both of us comfort and reassurance , arranged a Taxi to our Hotel, gave us his phone number for further assistance offered to arrange flights home if needed. kept in touch. He was absolutely brilliant we can't thank him enough. we were there for a family wedding. The next day my daughter assured me that her in laws were helping and that we needed to attend the wedding as that day would not happen again. We are am home in time for the funeral. I cannot thank him enough for his kindness. well done what an excellent representative for your company. We were staying at Golden Coast Hotel 19th September.

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“Cuba food”

★☆☆☆☆

written by Casey492 on 09/09/2018

We went to Cuba with Thomas Cook in March 2018 to the valedero resort. This was my daughter's wedding. During the first week we all had stomach problems. My husband was ill for four days had to have injections an medication off the doctor. We advised thereof who told us we should take faeces samples how we could do this I do not know. She said it would be recorded. We had a doctor's note but this was discarded by the room staff we then had to fight to get another copy. Three days prior to leaving I started to feel ill, on the journey home I struggled as I wanted to be sick, on the journey home I was sick. I went to my doctors who did blood tests which showed I had an infection. I spoke to the thomas cook complaints and was robbed off and told my husband and I did not have stool sales taken they were not taking our complaint any further. I lost a week from work due to my sickness. The moral of the story is get a stool sample taken if you are ill. All 9 of our party was ill throughout our holiday. I have never had this problem before and we have travelled extensively. I feel Thomas Cook are using fraudulent claims to enable them to accuse you of not telling the truth on genuine claims. I feel their customer service is appalling and will never use them again.

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“WORST AGENTS EVER WE WILL NEVER USE THIS COMPANY AGAIN”

★☆☆☆☆

written by MICHELLEofDudley on 05/09/2018

2 WEEKS BEFORE OUR SONS WEDDING IN CYPUS WE RECIVED A CALL FROM THOMAS COOK TELLING US THE HOTEL RE-DEVELOPMENT WAS NOT COMPLETE AND WE WOULD HAVE TO STAY IN ANOTHER HOTEL FOR 4 DAYS WE FELT LIKE THEY WERE NOT INTERESTED IN HOW WE FELT, THEY KNEW WE WAS NOT GOING TO CANCEL AS IT WAS A WEDDING PARTY,THEY ASSURED US IT WOULD BE FINISHED AS THEY WERE WORKING AROUND THE CLOCK. THE HOTEL THEY PUT US IN FOR THE 4 DAYS WAS BEAUTIFUL THEN ON ARRIVAL AT THE WEDDING HOTEL OMG IT WAS LIKE A BUILDING SITE. WE SHOULD OF HAD 7 RESTURANTS WE HAD 3,THERE WAS NO LIFTS WORKING, WE COULD NOT USE THE POOLS AS THERE WAS NAILS LEFT IN BY THE CONTRACTORS A FEW HOLIDAY MAKERS CUT THEIR FEET WHILST USING POOL AND WAS TOLD BY A MEMBER OF STAFF THE THE CONTRACTORS HAD ADVISED THESE SHOULD NOT BE OPENED, THE CHILDRENS PARK WAS TAPED OFF UNABLE TO USE.THE ROOM WAS SUPPOSED TO BE SUFFICIENT ENOUGH FOR 3 ADULTS AND 2 CHILDREN (WE WERE LIKE SARDINES IN A TIN)WE HAD TO LEAVE 3 SUITCASES FULL OF CLOTHES DUE TO NO CUPBOARD SPACE.MY PARTNER WAS RUSHED INTO THE HOSPITAL THAT DAY WITH CHEST PAINS HE ENDED UP IN INTENSIVE CARE FOR 8 DAYS (DOCTOR SAID THE STRESS COULD OF CRONTRIBUTED TO THIS)HE ALSO MISSED OUR SONS WEDDING. ON ARRIVAL BACK HOME WE COMPLAINED THEY DID OFFER COMPENSATION BUT WE FELT WE HAD PAID FOR A 5 STAR HOTEL AND THE WEDDING PARTY WOULD OF HAD BETTER FACILITIES IN A 2 STAR SO RE REJECT THIS. I SENT IN A DOCTORS LETTER ADVISING WHAT HAPPENED THERE COULD OF CONTRIBUTED TO MY PARTNERS ILLNESS BUT THEY REFUSED TO CHANGE THE COMPENSATION OFFER ON EXCEPTING THAT OFFER TODAY DUE TO THE FACT WE HAVE HAD ENOUGH OF THE STRESS OF IT ALL WITH THOMAS COOK WE HAVE FOUND OUT IT WILL TAKE 28 DAYS FOR THE COMPENSATION TO GO INTO OUR ACCOUNT I WILL NEVER USE THOMAS COOK AGAIN AS LONG AS I LIVE

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“Absolutely distraught”

★☆☆☆☆

written by Masona129 on 02/09/2018

I have never in my life had such an awful excperience with booking a holiday. The hotel my friend and i was due to fly out to in 8 days is CLOSED. IT IS A BUILDING SITE. I had to contact Thomas Cook 6 times to finally find out that the hotel was not ready - they waited for me to contact them! I had paiud the full holiday off and Thomas Cook did not offer me any type of compensation and i simply had to pay more money to get transferred to another hotel all because it was late notice. I must clarify that Thomas Cook knew that this hotel was a building site for months before i finally got it out of them. I am devastated. Loss of money and complete loss of faith due to this company.

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“no response ”

★☆☆☆☆

written by angiecas on 17/08/2018

we had an awful experience with Thomas cook which spoilt our much needed holiday, the reps were totally uninterested in any of us and were no support at all. On our return I have written to Thomas cook 4 times also the flight delay claim team who gave me the completely wrong address to write to. I have tried different addresses and sent recorded delivery letters and I have not even had my letters acknowledged I said I would go to press with the way we were treated some of which was recorded on mobile phones and ive had enough of being ignored so that is my next step,if they weren't the cheapest option I doubt anyone would use them more than once

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“Smartline hotel Paphos, Cyprus”

★★★★★

written by Tigger439 on 09/08/2018

We had a 11 night stay at the Smartline Hotel, Paphos in Cyprus. What a amazing holiday we had. The hotel was clean and tidy and the staff were friendly and helpful. The meals were lovely and they catered for everyone's needs. Plenty of choice with theme nights. The pool area was nice and clean with a no reservation of sun beds policy, which was good as i did not have to get up at the crack of dawn to save one. The staff worked very hard to make everyone's holiday a happy one. For the children we had the Animation team who worked so hard at keeping the children happy and busy with fun and activities. Our room was kept clean and tidy and towels were changed daily. I would recommend this hotel and we have all ready booked to go back there next year.

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“Friendly, Willing to help, Welcoming staff. Rep so helpful”

★★★★★

written by Junesim on 01/07/2018

Booked our holiday last year online, had to go into local store a few times for advice. Such friendly helpful staff, Nothing any bother for the staff to assist us with. Have already booked again for 2019 with Thomas cook again. Would recommend anyone to use Thomas cook. Our rep at the resort was also very friendly and so cheery. Did not need to speak to her much as hotel was fantastic . That's the reason we are going back. Had a wonderful holiday in crete, hense the reason we are going back. Thank you Thomas cook for all your help and friendly faces

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“Do not use (bluewater)”

★☆☆☆☆

written by kentbowler on 15/06/2018

Do nit pay for your visa they want to charge you £20 I received 3 e-mails saying I would land at Gatwick, 4 e-mail said heathrow. Asked for 4 veggi meals for my 4 flights plane said none have been booked 18 hours each way no food. All I asked was Thomas cook to book flights I gave them flight times I wanted and they stull made a mess of my booking.

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“Worst worst worst experience. ”

★☆☆☆☆

written by AmyaWallace on 17/01/2018

Dirty premium house boat provided at Alllepy. Lunch was served in dirty broken dishes ants were in the dish. Ice served contain dirt. We could not eat lunch in the house boat. We booked a boat to stay overnight but due the condition of the boat we decided to come back. We requested for another neat and clean boat. They could not provide. They could provide hotel in Kochi without dinner. Though in the tour package lunch and dinner was included. We stayed hungry for lunch and paid from our own pocket for dinner. We wrote to them for the compensation. They denied for that. I would not recommend this company to anyone. Bad bad bad.

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“the worst company for ripping peopleoff”

★☆☆☆☆

written by nannyelvis on 02/11/2017

we booked a holiday and it got cancelled by Thomas cook because one of their shops deny what was arranged with them so now they have kept the money we paid and has caused a great deal of stress to us because we cannot afford to pay for another holiday, I work in a hospital and look forward to our holiday but I don't think they should of kept our money because we could of put it towards another holiday so now I am seeking legal advice.All we want is our money back we paid

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“Worst Travel Agent ”

★☆☆☆☆

written by Darwin19 on 12/10/2017

This is the worst travel agent in history of my travels and I haven’t even gone on my holiday as of yet. I am flying with Thomas on Tuesday 17th October as part of my all inclusive package I booked with them back in March. Since then there has been three changes to my booking, after receiving the latest email yesterday with another change I decided to call them as per their email. I spent 2hrs on the phone waiting for someone to answer when I finally got through the advisor on the phone could not give a crop because apparently they are too busy to deal with my query. Now this is not how you deal with your customers if your employees are having a bad day they should leave that at home and be professionals when they get to work. I will never book another holiday with you guys and I will ensure my friends and family don’t either. Thomas cook should know what they are advertising as well as selling on their websites this is misleading and they should be investigated.

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“Shambolic corporate disorganisation”

★☆☆☆☆

written by territhecook1 on 24/09/2017

NEVER believe what a Thomas Cook Rep says to you. Check, check and check again. They are here to SELL holidays !! Nothing else matters to them. We booked a quiet hotel in Limassol via Thomas Cook Southport office with an option for gluten free food. Thomas Cook sent us to a very noisy family hotel which was overrun with children (mainly from Russia). At least 50% pf the hotel clientele were children under 10 At one point there were so many inflatable blow-up toys around the main pool you couldn't get in. Quiet ?? I've heard more quiet at a Man Utd football game. Gluten free ?? What a laugh - the restaurant staff didn't even know the meaning of the phrase. Here's how it works ... the T-C rep will say to you "This is a nice quiet hotel. I've never been there but my colleague has and she says it is wonderful. Unfortunately she is not in today or she would tell you". Sound familiar ?? This hotel did not even have a Rep service. We were abandoned at 2AM outside the hotel with no check-in assistance and did not see a Rep in our entire 10 day stay. SHAME ON YOU THOMAS COOK FOR THE UNPROFESSIONAL, UNCARING AND UNACCEPTABLE SERVICE. Next time we book with another company. We are in the process of writing out our formal compalint and involving ABTA & ATOL

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“Just not interested ”

★☆☆☆☆

written by on 20/09/2017

Hi Just to let anybody booking with Thomas cook please be aware when thing go wrong they are not interested. I booked to go to a hotel in Zante this year with a family of 7 ages 13 to 62, we booked last year September time for to arrive on the 21st August this year, When we got to the hotel Meridian ( Featured in the Thomas cook book ) We where told no rooms available we had paid £4000 for 3 rooms for this family holiday. We got moved to a totally different resort and then we had to move again at the end of the holiday ( 3 times in 13 days ) I cant tell you how bad it was to be honest But what the main problem throughout this hell of a holiday that no one from Thomas cook Management team have ever spoken to me or email me we never had contact with any rep on the Island. I currently trying to sort this out but be aware they are not interested they have are money now. So the message is don't THOMAS COOK IT you will regret it when it goes wrong ...and the only reason I am writing this review is so it will not happen to you

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“The true experience of Callas Del Mallorca - Spain”

★★★☆☆

written by on 16/09/2017

We stayed at the Calls De Mallorca for 10 days as a last minute break and it was not quite what we are used to. To serve chips, have chocolate fountains at breakfast, lunch and dinner, bowls of jelly sweets, food sitting in grease and the variety of pork, chicken, veal and fish that was overcooked, thank goodness for the varied salad vegetables, pickles and cold meat that you buy out of a packet here!! The Hotel rooms are very clean although we arrived on the Thursday and our beds got changed on the Saturday and then that was it until we left on the following Sunday..go figure!! The hotel is very centred around children with their entertainment as the adult entertainment was nil unless you went over to their sister hotel but you would have to pay for drinks there. The pools were loaded with inflatables of all shapes and sizes. Parents were quite happy to sit back soak up the sun and drink while their kids were doing their own thing.It was funny to see people going down in the dark to put their towels on sunbeds then turn up to use them many hours later and these were British people, bit sad really. I cannot remember the Thomas Cook Reps name apart from he was the only guy but I specifically asked him if there was many steps etc on the trip to the caves as I have walking issues and he said No you have a boat ride which we discovered was not entirely true at all as you have to climb the steps to get out after you have went walked all the way down, watched the wee show, cue to have a short boat ride if you want to then you have to climb those stairs. Horrendous!!I really feel that Thomas Cook have to take a better look at how they advertise this hotel as we paid over £2000 and feel we got a raw deal. We have always went long haul with Thomas Cook and the standards have been fantastic but this was a complete let down. The hotel offers a Gold package which to be honest is a complete waste of money as you don't really get much more than anyone else for choice. This hotel is a money pit and you certainly do not get what you pay for. It's been an expensive memorable holiday but not in the right way. So disappointed as we could have just stayed here and spent that kind of money!!

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Asked by christineryde on 22nd August 2017 Report this content
Hi we have booked to go to Gambia for Christmas this year,is it ok to go at the moment?  Also my passport runs out June 2018 will l have to renew before we travel.thank you.

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Asked by JaneyReaper on 16th March 2017 Report this content
Have there been issues with those who had booked to go to Gambia early 2017 where holidays were rebooked by Thomas Cook?

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Asked by DaveWarren1968 on 23rd September 2016 Report this content
How much does it cost to change accomodation oa holiday booked for Aug 2017 in Orlando if I booked it as a package for a family of 4?

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Asked by filly99 on 22nd June 2015 Report this content
I have just booked an All Inclusive Holiday online after being informed the hotel is 4 star. I have done extensive research the hotel is 3 star. We fly in a week, can I have my accommodation changed? I am so upset.

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Answers (1)
Report this content bobbyj Written on: 23/06/2015
I have absolutely no faith in Thomas Cook and I suspect they will say the 4 star rating is their assessment which can be different to others. It's then a matter of conjecture as to who is right but I would advise to take the holiday and hopefully you will be pleasantly surprised. Should the quality of the accommodation not reach what you would expect of a 4 star then issue a formal complaint detailing the faults and of most importance take photos. Hopefully though you will have a good holiday.
Asked by abhijeetsharma181 on 10th March 2015 Report this content
I am from Delhi and planning a Europe (Paris+Switzerland) trip in the next month. This would be my first abroad trip and spending my savings in that. I am about to finalise a package with Thomas Cook. But I got confused from reviews available on Google for this company. As this would be our (me and my wife) first trip and I am spending a lot on this, I am concerned about the travel company. Can anyone please share their thoughts about Thomas Cook or any travel operator which would be best for this trip? Thanks.

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Answers (4)
Report this content bobbyj Written on: 11/03/2015
I had a bad experience with their internet service that I wouldn't wish on anyone but you can read the same negative reviews about any travel company. All I can recommend is go for the price and service that is right for you and make sure you check everything and have all the documents in your possession before travelling ie. don't rely on the Internet services. Good luck
Report this content Stevekz007 Written on: 16/03/2015
Hi there, as with most things in the world the internet is the best source of feedback from genuine buyers of services. Our experience was poor with Thomas Cook and many others will make similar comments. Without this sort of Website there's nothing forcing change with these big companies? That said it's probably worth noting that many will have had much better experiences but not left + feedback online? If you stick with the major players or highly regarded smaller ones you'll be fine and cheapest isn't always best. (Most are now owned by TUI anyway!) Just keep an eye out for the scammers and watch out for pickpockets in Paris! That said it is a truly amazing city and you'll LOVE it. Enjoy your trip to Europe and welcome to the wonderful world of travel. :-D
Report this content daveovacik Written on: 14/04/2015
My view of Thomas Cook is poor. The way our Maldive holiday was handled can only be described as appalling and Thomas Cooks arrogance is breathtaking. I would not recommend TC at all. My preferred holiday / travel company is First Choice as most of my dealings with this company have been satisfactory. I will be only too pleased to offer more information reference my dealings with Thomas Cook if you require. Regards
Report this content daveovacik Written on: 14/04/2015
My view of Thomas Cook is poor. The way our Maldive holiday was handled can only be described as appalling and Thomas Cooks arrogance is breathtaking. I would not recommend TC at all. My preferred holiday / travel company is First Choice as most of my dealings with this company have been satisfactory. I will be only too pleased to offer more information reference my dealings with Thomas Cook if you require. Regards
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Asked by hazelmacphail on 28th February 2015 Report this content
I booked a holiday to Florida for one week then a cruise for week two. We got a deal where all tips and a drinks package were paid for on the cruise saving us about £500 hence the reason we booked. When I started to look into getting transfers to the airport cheap enough but to the port it was a different story. Turns out it's a 3/4 hour journey and all transfers are costing in the region of £1,200/1,400. I was not informed that this port was so far away and would be expensive to get to or I would never have booked it there are 4 of us going so the cost is halved but the saving we have made from cruise is just going to get taking up with the transfer none of us drive. The travel agent keeps saying we told you all this but I know they never did because I would never have booked it knowing it was going to cost a fortune.  Does anyone have any advice?

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Answers (5)
Report this content monty.b Written on: 02/03/2015
I am sorry to hear about your experience. I have had a bad experience with them and I have not booked with them anymore. Because they are not doing well, they do change things, I go with Thompsons now. Try and cancel, if it does not cost much, £1200/£1400 is a lot more to pay. The trouble is, we are too Trusting. I now ask them for the whole cost of the holiday. I know the type of holiday you booked, it does not mention transfers, it just give you the cost of the holiday, unless you read the small print, which most of us do not. I myself would cancel, and go with someone else
Report this content arnoldthefrog Written on: 03/03/2015
first off. Have you booked using a credit card? If so, you can go straight to the card company and ask for a refund under "section 75 of the consumer credit act" (you must quote this to them as they may try to fob you off). They are equally liable for the mis-selling of goods or services and you DO NOT have to approach TC beforehand. It would be worth finding out where the information you say you wern't given by Thomas Cook by going through the booking process. If it is hidden and you have to search for it, you could have a case. Don't bother with TCs customer service or abta they are not working for your interests. Bear in mind if you decide to go on the holiday now, you will have virtually no comeback as you are now informed of the situation. I refused to go on our holiday and received all my court costs, a full refund and £1000 compensation because we didn't go. If you do want to fight it remember you will have to do a lot of legwork to take it through to court.
Report this content ClaLiaCiocirlia Written on: 06/03/2015
How many tourists’ (clients) of Thomas Cook are embracing the sustainable tourism ? … 1 out 3 1 out 5 1 out 10 1 out 15 1 out 20 1 out 25 1 out 35 1 out 50 More 1 out 100
Report this content Stevekz007 Written on: 16/03/2015
Hi, I assume you've costed the transfers independently? Contact some Taxi Co's directly online as you're in no way forced to take Thomas Cook's Transfers. We're seasoned Cruisers and always book our own add-ons. (My best friends' wife is a top cruise seller with Thomas Cook so we get good free advice). Public transport is also really good in Florida? Email a few transfer companies you may even get a limo' for a fraction of the cost. (Just don't miss the boat!) Good luck.
Report this content daveovacik Written on: 14/04/2015
My view of Thomas Cook is poor. The way our Maldive holiday was handled can only be described as appalling and Thomas Cooks arrogance is breathtaking. I would not recommend TC at all. My preferred holiday / travel company is First Choice as most of my dealings with this company have been satisfactory. I will be only too pleased to offer more information reference my dealings with Thomas Cook if you require. As for your issue with TC then you will get nowhere I am afraid to say as TC will quote the small print as their get out card. The only way any of us will get compensated is take TC to court and this is where the problem for us starts....money it cost more than most can afford and TC know this. My only suggestion is to put his down to experience and avoid TC like the plague. I know this is not what you wanted to hear but false hope and lies are not good either...Good luck my friend you are not alone by any stretch
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Asked by StrandedInbangkok on 16th February 2014 Report this content
Booked a holiday on Thomas cook website to chaing mai Thailand yesterday and guess what it turns out to be with flexitrips. Then found out our flights only go to bangkok, it's about 600 miles away from chaing mai. Anybody else have problems like us?

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Answers (3)
Report this content daveovacik Written on: 17/02/2014
Hello my friend, well my experience with Thomas Cook is not the same as yours but I can tell you this much, Thomas Cook do not care one iota about you the customer and will do nothing to compensate or even apologies for the dilemma you find yourself in. My personal experience with the atrocious Thomas Cook was this. My partner and I booked a holiday to the Maldives and we were delayed one full 24hrs. Thomas Cook when challenged on this straight away blamed Monarch who were the airline Thomas Cook utilized. Alongside this the lies we were told and the avoidance of responsibility by Thomas Cook can only be described as disgraceful. We were told lies like: if we (Thomas Cook)had a spare aircraft we would have flown the flight there ourselves...the problem with this lie was that Thomas Cook did not have a license to fly to the Maldives hence the use of Monarch. It also transpired that our seats were being taken by the previous evenings flight as they were delayed too. The other lies were: Our aircraft had received damage in flight and had to be repaired and another that there were storms in America that needed extra aircraft to fly holiday makers home, utter and total lies. When I pointed out to Thomas Cook it was they to whom we purchased our holiday from and not Monarch they came back with the small print, oh yes the good old get out card, the small print. All I can say to you is that I am sorry to hear of your troubles my friend and good luck to you with your dealings with Thomas cook.
Report this content Marzipanfruits Written on: 18/02/2014
Not had this problem but I am in the middle of legal case against Thomas Cook (since August 2012).You need firstly to contact TCook to try to rectify the problem.If you get nowhere, you may have a couple of different options available.Firstly, as you booked the holiday over the internet, you may have a very short period in which to cancel the holiday, without charge.I do not know this for certain but there are laws which grant you the ability to cancel purchases and services ordered over the internet within a set number of days (the distance-selling regulations give 7 days for most purchases, financial services often have a longer 'cooling off' period, but holidays may have different rules).Clearly you will need to act fast if you wish to look into this option.Consumer Direct would be the best place to clarify the length of time, if any, you have to cancel.Also, consider how the holiday was paid for.If you paid by Credit Card then the Credit Company must take part legal responsibility for the purchase of the holiday. You will have to try to rectify the problem with TCook first but should then be able to refer the problem to the Credit Card company if it looks like Thomas Cook have not given all the relevant information when you booked. Don't be fobbed off - they have a legal duty to help you if TCook have acted unfairly.Lastly, I think TCook are members of ABTA, a regulatory body, so you could try contacting them for advice or intervention (if not, try TTA or The Global Travel Group).Failing this, seek advice from Consumer Direct.Good luck!
Report this content arnoldthefrog Written on: 20/02/2014
Hi. I'm not surprised by what you are receiving from Thomas Cook. I successfully sued them in April last year 2013 because of an "act of gross misrepresentation", the judges words, not mine. Thomas cook had hidden the information needed at the bottom of the page and then given me a button that enabled me to bypass the information that was so important. Clicking on this button then removed the one chance I had (and this is the important wording) "to make an informed decision". The judge agreed and I received the full cost of the holiday, all court costs and £1000 for the loss of the holiday. This was because I refused to go. If we had gone we would have received the difference between what we expected and what we got, probably the difference between 4* and 3*. Distance selling rules DO NOT apply to package holidays, so once you have paid you are at the mercy of the tour operator. First thing to do is write to Thomas Cook. Don't bother with the customer service cos' the computer will say NO. Write to the CEO.  Explain clearly what the problem is and how you want it to be resolved. Do not bother with ABTA they are there to represent the tour operators interests not yours. If you have paid for the holiday using a credit card, then you can ask them to look into it. You do not have to approach Thomas Cook before you approach you bank. They are both equally and jointly liable for acts of misrepresentation so do not be fobbed of by them either. Take screen shots of everything to prove your case
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