written by HUICHA on 06/12/2019
Can't ask for better. Thank you. chinaprinting4u.com is a professional manufacturer of various types of packaging and printing products, including book printing, catalogs printing,magazine printing,color paper boxes printing etc. Thank you very much.
written by Bailybubble19 on 09/05/2019
My daughter booked her wedding in Zante in June last year ,the wedding is meant to be in 5 weeks time . After waiting for a reply to her emails and phone calls , she found out yesterday that she will not be able to marry on the beach as she requested 11 months ago but that she needs to do to go the town hall before hand and marry or get married in this country first .She is still no closer to finding out about the extras on top of the wedding package. The Y F wedding planner has been totally useless and this has caused so much stress to us.Thomas Cook was very helpful when taking the money but now we are left wondering if the wedding ( which her father and I have paid lots of money for ,dresses ,outfits ,family travel to Zante ) will actually go ahead .Wish we had booked through ' Zante weddings '.
written by Yandel372 on 23/04/2019
I booked with Thomas cook for a holiday and got easyjet flights. Two weeks before travel, still needed to book seats or upload passenger information.
written by on 21/03/2019
***PLEASE BE WARY WHEN BOOKING HOLIDAYS THROUGH THOMAS COOK, YOU DON'T ALWAYS GET WHAT THEY ADVERTISE*** We have recently returned from a holiday booked through Thomas Cook after visiting their website and admiring lovely photographs of the accommodation. Upon arrival at the accommodation, our room looked nothing like the photographs on the website. Once we arrived home, I raised a complaint with Thomas Cook regarding them mis-advertising holidays and they have declined my complaint.
written by Julietg75 on 21/03/2019
I cannot thank The person I dealt with and his team enough for the support, professionalism and efforts to rectify my mistake on booking my holiday. The Staff we really supportive helpful, going the extra mile for me, this is especially good as my istake was part of a symptom of a chronic illness (cognitive fog). n The person I dealt with at Gosforth Branch in has really gone the extra mile to ensure that my needs were met and that I was not penalised by my mistake. I would like to thank him personally for his support and efforts. I have not used Thomas Cook for many years and after a very disappointing holiday with TUI I was looking for a new Travel agency to work with. This person and his team have renewed my faith in agencies and I will certainly be using TC now for my future holidays. thank you
written by JohnNorthfield on 11/11/2018
Myself and my wife recently had a flight booked to fly to Las Palmas MT 1068 10th September 18 and returning 24th September 18 MT 1069 and the booking was made via Saga Holidays. We did not have pre-Booked seats but as only travelling as two persons man & wife did not dream of just how vindictive Thomas Cook Airlines lines would prove as on our flight out they refused us two seats together and on both our outbound and inbound flights we were allocated seats some ten rows apart,just unbelievable. On returning to the UK i complained to Thomas Cook Customer services and guess what three separate complaints via email and absolutely no response they simple don't care a fig.
Written on: 01/06/2019
No, don't pre book your seats. The sooner everyone stops booking seats the better. It will cause them more hassle than it's worth. They are very petty and deserve to fail, there is absolutely no reason why airlines can't do this as part of the service. it should be stopped.
written by on 02/10/2018
A Holiday to Cyprus that started with devastating news from my daughter that her partner had died. I was devastated, as was my husband ,I was numb and in floods of tears, so far away from home I didn't know who to turn to. They have a small son, how can she cope without his dad, I couldn't think straight. Enter your holiday rep at the airport. such a compassionate man. He went out of his way to help , gave both of us comfort and reassurance , arranged a Taxi to our Hotel, gave us his phone number for further assistance offered to arrange flights home if needed. kept in touch. He was absolutely brilliant we can't thank him enough. we were there for a family wedding. The next day my daughter assured me that her in laws were helping and that we needed to attend the wedding as that day would not happen again. We are am home in time for the funeral. I cannot thank him enough for his kindness. well done what an excellent representative for your company. We were staying at Golden Coast Hotel 19th September.
written by Casey492 on 09/09/2018
We went to Cuba with Thomas Cook in March 2018 to the valedero resort. This was my daughter's wedding. During the first week we all had stomach problems. My husband was ill for four days had to have injections an medication off the doctor. We advised thereof who told us we should take faeces samples how we could do this I do not know. She said it would be recorded. We had a doctor's note but this was discarded by the room staff we then had to fight to get another copy. Three days prior to leaving I started to feel ill, on the journey home I struggled as I wanted to be sick, on the journey home I was sick. I went to my doctors who did blood tests which showed I had an infection. I spoke to the thomas cook complaints and was robbed off and told my husband and I did not have stool sales taken they were not taking our complaint any further. I lost a week from work due to my sickness. The moral of the story is get a stool sample taken if you are ill. All 9 of our party was ill throughout our holiday. I have never had this problem before and we have travelled extensively. I feel Thomas Cook are using fraudulent claims to enable them to accuse you of not telling the truth on genuine claims. I feel their customer service is appalling and will never use them again.
written by MICHELLEofDudley on 05/09/2018
2 WEEKS BEFORE OUR SONS WEDDING IN CYPUS WE RECIVED A CALL FROM THOMAS COOK TELLING US THE HOTEL RE-DEVELOPMENT WAS NOT COMPLETE AND WE WOULD HAVE TO STAY IN ANOTHER HOTEL FOR 4 DAYS WE FELT LIKE THEY WERE NOT INTERESTED IN HOW WE FELT, THEY KNEW WE WAS NOT GOING TO CANCEL AS IT WAS A WEDDING PARTY,THEY ASSURED US IT WOULD BE FINISHED AS THEY WERE WORKING AROUND THE CLOCK. THE HOTEL THEY PUT US IN FOR THE 4 DAYS WAS BEAUTIFUL THEN ON ARRIVAL AT THE WEDDING HOTEL OMG IT WAS LIKE A BUILDING SITE. WE SHOULD OF HAD 7 RESTURANTS WE HAD 3,THERE WAS NO LIFTS WORKING, WE COULD NOT USE THE POOLS AS THERE WAS NAILS LEFT IN BY THE CONTRACTORS A FEW HOLIDAY MAKERS CUT THEIR FEET WHILST USING POOL AND WAS TOLD BY A MEMBER OF STAFF THE THE CONTRACTORS HAD ADVISED THESE SHOULD NOT BE OPENED, THE CHILDRENS PARK WAS TAPED OFF UNABLE TO USE.THE ROOM WAS SUPPOSED TO BE SUFFICIENT ENOUGH FOR 3 ADULTS AND 2 CHILDREN (WE WERE LIKE SARDINES IN A TIN)WE HAD TO LEAVE 3 SUITCASES FULL OF CLOTHES DUE TO NO CUPBOARD SPACE.MY PARTNER WAS RUSHED INTO THE HOSPITAL THAT DAY WITH CHEST PAINS HE ENDED UP IN INTENSIVE CARE FOR 8 DAYS (DOCTOR SAID THE STRESS COULD OF CRONTRIBUTED TO THIS)HE ALSO MISSED OUR SONS WEDDING. ON ARRIVAL BACK HOME WE COMPLAINED THEY DID OFFER COMPENSATION BUT WE FELT WE HAD PAID FOR A 5 STAR HOTEL AND THE WEDDING PARTY WOULD OF HAD BETTER FACILITIES IN A 2 STAR SO RE REJECT THIS. I SENT IN A DOCTORS LETTER ADVISING WHAT HAPPENED THERE COULD OF CONTRIBUTED TO MY PARTNERS ILLNESS BUT THEY REFUSED TO CHANGE THE COMPENSATION OFFER ON EXCEPTING THAT OFFER TODAY DUE TO THE FACT WE HAVE HAD ENOUGH OF THE STRESS OF IT ALL WITH THOMAS COOK WE HAVE FOUND OUT IT WILL TAKE 28 DAYS FOR THE COMPENSATION TO GO INTO OUR ACCOUNT I WILL NEVER USE THOMAS COOK AGAIN AS LONG AS I LIVE
written by Masona129 on 02/09/2018
I have never in my life had such an awful excperience with booking a holiday. The hotel my friend and i was due to fly out to in 8 days is CLOSED. IT IS A BUILDING SITE. I had to contact Thomas Cook 6 times to finally find out that the hotel was not ready - they waited for me to contact them! I had paiud the full holiday off and Thomas Cook did not offer me any type of compensation and i simply had to pay more money to get transferred to another hotel all because it was late notice. I must clarify that Thomas Cook knew that this hotel was a building site for months before i finally got it out of them. I am devastated. Loss of money and complete loss of faith due to this company.
written by angiecas on 17/08/2018
we had an awful experience with Thomas cook which spoilt our much needed holiday, the reps were totally uninterested in any of us and were no support at all. On our return I have written to Thomas cook 4 times also the flight delay claim team who gave me the completely wrong address to write to. I have tried different addresses and sent recorded delivery letters and I have not even had my letters acknowledged I said I would go to press with the way we were treated some of which was recorded on mobile phones and ive had enough of being ignored so that is my next step,if they weren't the cheapest option I doubt anyone would use them more than once
written by Tigger439 on 09/08/2018
We had a 11 night stay at the Smartline Hotel, Paphos in Cyprus. What a amazing holiday we had. The hotel was clean and tidy and the staff were friendly and helpful. The meals were lovely and they catered for everyone's needs. Plenty of choice with theme nights. The pool area was nice and clean with a no reservation of sun beds policy, which was good as i did not have to get up at the crack of dawn to save one. The staff worked very hard to make everyone's holiday a happy one. For the children we had the Animation team who worked so hard at keeping the children happy and busy with fun and activities. Our room was kept clean and tidy and towels were changed daily. I would recommend this hotel and we have all ready booked to go back there next year.
written by Junesim on 01/07/2018
Booked our holiday last year online, had to go into local store a few times for advice. Such friendly helpful staff, Nothing any bother for the staff to assist us with. Have already booked again for 2019 with Thomas cook again. Would recommend anyone to use Thomas cook. Our rep at the resort was also very friendly and so cheery. Did not need to speak to her much as hotel was fantastic . That's the reason we are going back. Had a wonderful holiday in crete, hense the reason we are going back. Thank you Thomas cook for all your help and friendly faces
written by kentbowler on 15/06/2018
Do nit pay for your visa they want to charge you £20 I received 3 e-mails saying I would land at Gatwick, 4 e-mail said heathrow. Asked for 4 veggi meals for my 4 flights plane said none have been booked 18 hours each way no food. All I asked was Thomas cook to book flights I gave them flight times I wanted and they stull made a mess of my booking.
written by AmyaWallace on 17/01/2018
Dirty premium house boat provided at Alllepy. Lunch was served in dirty broken dishes ants were in the dish. Ice served contain dirt. We could not eat lunch in the house boat. We booked a boat to stay overnight but due the condition of the boat we decided to come back. We requested for another neat and clean boat. They could not provide. They could provide hotel in Kochi without dinner. Though in the tour package lunch and dinner was included. We stayed hungry for lunch and paid from our own pocket for dinner. We wrote to them for the compensation. They denied for that. I would not recommend this company to anyone. Bad bad bad.
written by nannyelvis on 02/11/2017
we booked a holiday and it got cancelled by Thomas cook because one of their shops deny what was arranged with them so now they have kept the money we paid and has caused a great deal of stress to us because we cannot afford to pay for another holiday, I work in a hospital and look forward to our holiday but I don't think they should of kept our money because we could of put it towards another holiday so now I am seeking legal advice.All we want is our money back we paid
written by Darwin19 on 12/10/2017
This is the worst travel agent in history of my travels and I haven’t even gone on my holiday as of yet. I am flying with Thomas on Tuesday 17th October as part of my all inclusive package I booked with them back in March. Since then there has been three changes to my booking, after receiving the latest email yesterday with another change I decided to call them as per their email. I spent 2hrs on the phone waiting for someone to answer when I finally got through the advisor on the phone could not give a crop because apparently they are too busy to deal with my query. Now this is not how you deal with your customers if your employees are having a bad day they should leave that at home and be professionals when they get to work. I will never book another holiday with you guys and I will ensure my friends and family don’t either. Thomas cook should know what they are advertising as well as selling on their websites this is misleading and they should be investigated.
written by territhecook1 on 24/09/2017
NEVER believe what a Thomas Cook Rep says to you. Check, check and check again. They are here to SELL holidays !! Nothing else matters to them. We booked a quiet hotel in Limassol via Thomas Cook Southport office with an option for gluten free food. Thomas Cook sent us to a very noisy family hotel which was overrun with children (mainly from Russia). At least 50% pf the hotel clientele were children under 10 At one point there were so many inflatable blow-up toys around the main pool you couldn't get in. Quiet ?? I've heard more quiet at a Man Utd football game. Gluten free ?? What a laugh - the restaurant staff didn't even know the meaning of the phrase. Here's how it works ... the T-C rep will say to you "This is a nice quiet hotel. I've never been there but my colleague has and she says it is wonderful. Unfortunately she is not in today or she would tell you". Sound familiar ?? This hotel did not even have a Rep service. We were abandoned at 2AM outside the hotel with no check-in assistance and did not see a Rep in our entire 10 day stay. SHAME ON YOU THOMAS COOK FOR THE UNPROFESSIONAL, UNCARING AND UNACCEPTABLE SERVICE. Next time we book with another company. We are in the process of writing out our formal compalint and involving ABTA & ATOL
written by on 20/09/2017
Hi Just to let anybody booking with Thomas cook please be aware when thing go wrong they are not interested. I booked to go to a hotel in Zante this year with a family of 7 ages 13 to 62, we booked last year September time for to arrive on the 21st August this year, When we got to the hotel Meridian ( Featured in the Thomas cook book ) We where told no rooms available we had paid £4000 for 3 rooms for this family holiday. We got moved to a totally different resort and then we had to move again at the end of the holiday ( 3 times in 13 days ) I cant tell you how bad it was to be honest But what the main problem throughout this hell of a holiday that no one from Thomas cook Management team have ever spoken to me or email me we never had contact with any rep on the Island. I currently trying to sort this out but be aware they are not interested they have are money now. So the message is don't THOMAS COOK IT you will regret it when it goes wrong ...and the only reason I am writing this review is so it will not happen to you
written by on 16/09/2017
We stayed at the Calls De Mallorca for 10 days as a last minute break and it was not quite what we are used to. To serve chips, have chocolate fountains at breakfast, lunch and dinner, bowls of jelly sweets, food sitting in grease and the variety of pork, chicken, veal and fish that was overcooked, thank goodness for the varied salad vegetables, pickles and cold meat that you buy out of a packet here!! The Hotel rooms are very clean although we arrived on the Thursday and our beds got changed on the Saturday and then that was it until we left on the following Sunday..go figure!! The hotel is very centred around children with their entertainment as the adult entertainment was nil unless you went over to their sister hotel but you would have to pay for drinks there. The pools were loaded with inflatables of all shapes and sizes. Parents were quite happy to sit back soak up the sun and drink while their kids were doing their own thing.It was funny to see people going down in the dark to put their towels on sunbeds then turn up to use them many hours later and these were British people, bit sad really. I cannot remember the Thomas Cook Reps name apart from he was the only guy but I specifically asked him if there was many steps etc on the trip to the caves as I have walking issues and he said No you have a boat ride which we discovered was not entirely true at all as you have to climb the steps to get out after you have went walked all the way down, watched the wee show, cue to have a short boat ride if you want to then you have to climb those stairs. Horrendous!!I really feel that Thomas Cook have to take a better look at how they advertise this hotel as we paid over £2000 and feel we got a raw deal. We have always went long haul with Thomas Cook and the standards have been fantastic but this was a complete let down. The hotel offers a Gold package which to be honest is a complete waste of money as you don't really get much more than anyone else for choice. This hotel is a money pit and you certainly do not get what you pay for. It's been an expensive memorable holiday but not in the right way. So disappointed as we could have just stayed here and spent that kind of money!!
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As rated by our community of reviewers
Petebenson's Response to JohnNorthfield's Review
Written on: 25/12/2018
Next time book a seat. If you fail to prebook your seats, don’t blame Thomas cook for the consequences.
Johnnorthfield's reply to Petebenson's Comment
Written on: 28/12/2018
You have missed the point completely as any airline acting in a professional manner should always attempt to allocate a man and his wife seating together and at British Airways this is as their policy but as Thomas Cook is only motivated by profit before passenger consideration they wish to squeeze every extra pound out of their passengers every time regardless.