Thomas Cook Reviews

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★☆☆☆☆

“Thomas Cook Holidays SUCKS and Customer Service is...”

Written on: 16/11/2015 by 115Foster (1 review written)

Had decided to take a 7D/6N Domestic Holiday to Rajasthan with Thomas cook before entrusting them and going on a Overseas Holiday. And Thanks Goodness for that. The Domestic holiday experience to Rajasthan was so pathetic and the Post Trip Customer Service response also sucked. The problems were 1. There were Direct Flights available between Hyderabad-Jaipur and Ahmadabad-Hyderabad. Still we were made to suffer by booking flights that were highly inconvenient and tiresome, and took similar time… Read Full Review

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★☆☆☆☆

“Pathetic company ”

Written on: 07/11/2015 by 218Timmons (1 review written)

A pathetic company, always full of excuses. Went to Belek, not a rep in sight for ten days… Read Full Review

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★☆☆☆☆

“First and LAST time we'll ever fly with Thomas Cook.”

Written on: 22/10/2015 by StoddHaribo (1 review written)

Okay, so if you're planning a long haul flight, be sure to ask several questions to the travel agent BEFORE paying. Please read on for those questions... and sorry in advance for the essay. Me and my Fiance have been back from Las Vegas for a week now and we're finally settling back in to normality, however, this isn't what this is about. In October 2014, we wanted an experience of a lifetime which was to go to Las Vegas to in October 2015. At the time, we was told we would be on the 'new'… Read Full Review

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★☆☆☆☆

“WORST AIRLINE I HAVE EVER USED”

Written on: 21/10/2015 by O'Reillynv391 (1 review written)

(I was forced to give "1 star" but that's been very generous). Please read the complaint sent to Thomas Cook customer services on August 19th 2015. They replied back after THREE MONTHS , basically saying "sorry...but we don't really care". Dear Sir/Madam RE: Booking reference xxxxx In relation to the above holiday booking, this is a formal written complaint expressing my dissatisfaction with the inflight experience, information provided, the duplicitous way in which money was extracted… Read Full Review

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★☆☆☆☆

“travel money rip off”

Written on: 17/10/2015 by inPennington349 (1 review written)

Just bought someone euros from Thomas Cook expecing to get the same euro to pound exchang rate as advertised on the website but ended up with 50 euros less not happy the advertised rate should be the same as the shop so either order online but do not buy dire from shop you get well and truly ripped off… Read Full Review

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★☆☆☆☆

“Poor communication from Thomas Cook ”

Written on: 13/10/2015 by Stoughton1966 (1 review written)

First holiday my children went on with there young children , travelling out was fine coming back I was told my son didn't have a seat or family on coach so I let my daughter In law get on with kids I went in taxi with my son, after kept getting told the computers were down for over one half hour at airport we where swapped from Thomas Cook to easy jet it was not easy with all of us when getting on plane we was all over the place my grandchildren were next to strangers and we was not sitting… Read Full Review

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★☆☆☆☆

“Zero Custmer satisfaction”

Written on: 09/10/2015 by Roy486 (1 review written)

We flew with Thomas Puke on 14th Aug 2015 for a two week stay In the Smartline Vela Hotel in Icmeler in Turkey, may I add that this was all inclusive,I will start with the flights, we paid for seat choice on the outward and return flights seats in row 3 , but on the return flight we were given seats in row 34 as the seats in row 3 had been already allocated to some one else after we had paid for them. Now the hotel, not a bad little hotel except for the food which was diabolical tasteless and… Read Full Review

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★★★★☆

“end of the year”

Written on: 05/10/2015 by Mariana338 (1 review written)

The hotel was lovely,downside were all the steps if some-one bad on the legs certainly wouldn't have suited Food great,we also were upgraded to a super posh room with out asking with a sea view. Down side didn't know it was the last week before shutting down,no entertainment,no rep after the first 2 days!!! Weather wasn't great but that wasn't Thomas Cook fault The staff were lovely and very help ful in all it was a lovely holiday. My Husband was ill on the flight home and had to have an… Read Full Review

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★★★★★

“Credit where it's due”

Written on: 05/10/2015 by NicholasDonnelly150 (1 review written)

Flew Thomas Cook to Turkey from Bham and was surprised at the new spacious plane including an in flight film which I haven't had before on a medium haul flight such as this. Unfortunately, the flight home was delayed due to a fault with the aircraft- one of those things. The Thomas Cook representative visited the check in queue four times to keep us all updated as to why they could not open check in (the plane hadn't left the UK)I don't mind a delay as long as I'm well informed. We were offered… Read Full Review

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★☆☆☆☆

“still waiting for response to my complaint 4 weeks ago”

Written on: 04/10/2015 by BlaineFrost69 (1 review written)

the complaints department hasn't dealt with my complaint about a holiday, I have asked for their policy on complaints and for an answer about their timescale for answering complaints. my email was not replied to. It is poor customer service. maybe they hope that if they delay and stonewall customers they will give up. … Read Full Review

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★★★☆☆

“the rep billy”

Written on: 04/10/2015 by jvJohnston129 (1 review written)

we where at Paradise Island hotel lanzarote and it was the 5th holiday with Thomas cook well we would not go back again as the rep billy did not care at all if you where a couple only interested if you had children ,we went to the brief but was very dissapointed as she did not tell us about the local market in fact we told about 10 people that did not know about it ,we did not see her much the whole holiday ,and when we did she did not talk ,as i said if you had children this hotel and the… Read Full Review

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★★☆☆☆

“Don't book their airport transfers”

Written on: 27/09/2015 by KodyWatson (1 review written)

I have been to holidays in Oludeniz in Turkey, flying from London Stansted to Dalaman Airport. All (hotel + flights + transfer) we booked from Thomas Cook. I was extremely dissapointed with their airport transfers, and also by how impolite were their travel representatives. Our travel representative from Thomas Cook (that we've met at Dalaman Airport) did not know the details about our return airport transfer. We have been told to call Thomas Cook office 48h before the departure to arrange the… Read Full Review

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★☆☆☆☆

“shocking stuff ”

Written on: 26/09/2015 by Mathew445 (1 review written)

I am not happy with what I have been put through trying to print off my fathers ticket, going round in circles, not by any means a simple click and you're done, please for the life of you do not use this service I am truly gobsmacked, never again Thomas cook. yours sincerely… Read Full Review

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★☆☆☆☆

“Why do you punish your customers for supporting you?”

Written on: 23/09/2015 by Alta_Botha (1 review written)

Had a very bad experience recently on a special holiday to celebrate my 60th birthday. We traveled with Easy Jet from London Stansted to Dalaman, where we had the first leg of our holiday cruising round the coast of Marmaris. For the second half of our trip we boarded a ferry for a few days on Rhodes Island. We had a scheduled flight with Thomas Cook from Rhodes back to Stansted. I did not realize that there was such a vast difference between the various airlines for cabin baggage allowance… Read Full Review

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Alta_Botha's Response to Alta_Botha's Review

Written on: 24/09/2015

By the way, I omitted the fact, the this flight was delayed as well - at least half an hour
Alta Botha

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★★☆☆☆

“Baggage”

Written on: 22/09/2015 by 423O'Brien (1 review written)

Website prices a joke and misleading Baggage and transfers has to be added at a disgusting price on the booking page Should not be described as a package holiday … Read Full Review

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★☆☆☆☆

“Never again”

Written on: 12/09/2015

Just returned from a holiday in tenerife booked through the thomas cook shop. Plane leaveing gatwick was delayed i had pre booked seats and then our family was still split up on then plane. Overall good hotel but the thomas cook rep had as much intrest in his customers as a dead dog. We got more information from the thompson reps. Never again thomas cook have a lot to learn about customer service… Read Full Review

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★☆☆☆☆

“NEVER EVER AGAIN”

Written on: 11/09/2015 by KamariSuarez76 (1 review written)

My sister and I are both in our sixties, traveled with Thomas Cook to Pressia, Santorini from 01/09/2105 to 08/09/2015, we stayed at 9 Muses hotel, we had several problems during our one week stay. Firstly: Our Hotel was given a 5 star rating, NO WAY is this true by any means, we had booked a suite at the hotel for more comfort, on arrival we were taken to a room that was definitely not a suite, we asked to be moved, which the hotel was very obliging and moved us to a room more applicable to… Read Full Review

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★☆☆☆☆

“I recently flew with Thomas Cook to Corfu and the...”

Written on: 10/09/2015 by Emmyu1978 (1 review written)

I recently flew with Thomas Cook to Corfu and the service from the flight attendants was appalling. First off they didn't have any lf the drinks we asked for. Then they were extremely rude when we joked about a discount on another drink they had Available. The attendant was very rude saying she could take this further if we liked and she had said this in a rude threatening manor knowing she had an advantage as we did not want to cause a scene on a plane knowing how disrupting this can be when… Read Full Review

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★☆☆☆☆

“VIP transport and lounge at Holguin airport Cuba”

Written on: 10/09/2015 by DulceJohnson268 (1 review written)

We booked the VIP lounge and seats together with the Thomas Cook rep on site. He told us we would have VIP check in, sit in an air conditioned lounge where we could enjoy complimentary food and drink. He also assured us that we would all be in the same row if we paid for seats together. The total cost for the VIP lounge for the 7 of us was 256 US dollars which I paid by credit card. I paid for the seats together in Local currency. We were picked up from the hotel at 11.15, 1.5 hours earlier… Read Full Review

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★★☆☆☆

“Unhelpful at airport”

Written on: 06/09/2015 by DanteEvans293 (1 review written)

Myself and my family flew with Thomas Cook on 22nd August 2015 from Newcastle to Palma. Flight and service at Newcastle was very good. Arrived in resort after a very early start - baggage came off very quickly. We proceeded to go to two Thomas Cook reps who were within the baggage reclaim area who told us to leave via area C and turn right and the reps would be waiting to tell us which coaches we needed to get. Two trolleys, two children set off in search of these reps - we walked the full… Read Full Review

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