Thomas Cook Reviews

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★★☆☆☆
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★★★☆☆

“Thomas Cooke rep was a lovely girl and did her job...”

Written on: 09/07/2008

Thomas Cooke rep was a lovely girl and did her job very professionally. She has a lovely attitude with the guests and goes out of her way to help people. Booked early and had it in writing I would be in Oura Praia in Albulfeira Portugal, but on arrival was put into the CPO building.
Manager of CPO informed me I couldn't be moved until four days and could sit in reception the four days if I wished to. Very arrogant. Only for my rep getting me moved to the Oura Praia I would have had to sit in… Read Full Review

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★☆☆☆☆

“”

Written on: 08/07/2008 by azzamem (1 review written)


Before taking our holiday we called their customer service number well in advance to ask if we had the hotel room all day on the day of departure since we did not leave the resort till 1.30am the following day.
We were told of course no problem etc by Thomas cook advisor!

However Come 2pm Monday the 30th we return from the beach after our last day of what had been a brilliant holiday only to be told we had to pay 50 extra Euros for the room we were staying in!

So basically in-between 12pm… Read Full Review

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☆☆☆☆☆

“Thomas Cook must be the worst tour operator in the...”

Written on: 04/07/2008 by golfsharpy (2 reviews written)

Thomas Cook must be the worst tour operator in the world. Their (lack of) Customer Service department leaves a lot to be desired. I booked a holiday to Cuba on-line with them in Jan 08 for travel in Oct 08 flying premium class. A couple of months ago I received a letter saying that the advertised 4" legroom difference was no longer applicable as they had reconfigured the seat pitch in the standard cabin to 33". Premium cabin is 34" so £169 per person for 1" extra legroom seems a bit steep. Two… Read Full Review

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Amyf's Response to golfsharpy's Review

Written on: 16/08/2008

I have had a similar experience with them. I booked in June and received a letter in July to say an overbooking had occurred and that they had moved us to another hotel - one which was miles from the resort centre and that had numerous steep steps between the pool and the beach. This was not suitable as my father has Parkinsons disease. A fact they were fully aware of. We telephoned the hotel and they told us they advised Thomas Cook to stop selling rooms at the end of May. When I confronted them about this, they either denied it saying the hotel staff dont speak good english (not the case at all) or that it was probably true but that they cannot control how long it takes their representative abroad to relay this informtaion back to their UK offices.<br/><br/>When I told them to backdate the price of any alternative accommodation I might find, I was told "the price will be at today's price" <br/>I have moved accommodation and paid the difference, but they made another mistake and charged the incorrect supplement and since sent out incorrect correspondence with regards to the room allocation. <br/>Their customer services in diabolical and they make continuous mistakes, both written and verbal. <br/>I have NEVER experienced such terrible customer relations as with Thomas Cook. I have spent hours on hold to their 0870 numbers, spoken to so many people I have lost count, these people are always in the wrong department and fob you off. <br/>I feel sick to my stomach about this holiday!

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☆☆☆☆☆

“We wasted our time telephoning Thomas Cook Customer...”

Written on: 28/06/2008 by Pauline Day (1 review written)

We wasted our time telephoning Thomas Cook Customer Services, the time we waited for a reply would probably cost us almost as much as a holiday. I listened to "What a difference a day makes" 23 times one day and then got cut off! I wrote a letter of complaint to TC on 14th February and didn't get a reply until 17th April and it seemed clear to me from their reply they hadn't bothered to read my original letter properly. Some of their staff were rude and arrogant with us, and told us misleading… Read Full Review

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☆☆☆☆☆

“I have just visited my local Thomascook agent to...”

Written on: 25/06/2008 by chippy3x (1 review written)

I have just visited my local Thomascook agent to complain about having my holiday to the Maldives cut short by a day. They also didn't seem to care that they would lose my booking & that I wouldn't be booking any more holidays with them. (previously spent around £15k over 5 years)
What a great company!… Read Full Review

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★☆☆☆☆

“Hotel staff friendly and mostly happy. Having...”

Written on: 19/06/2008 by bagpipe (1 review written)

Hotel staff friendly and mostly happy. Having travelled with Thomas cook on numerous occasions the brochure details for this accommodation regarding everything has let both them and us down, resulting in a very expensive, long awaited disappointing holiday for us. We feel this holiday would be ideal for families with very active children who will be well looked after by an excellent animation team; not for couples as per brochure looking to find peace and relaxation… Read Full Review

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★★★☆☆

“Well I was sceptical to begin with as we've heard...”

Written on: 29/05/2008 by carternm31 (82 reviews written)

Well I was sceptical to begin with as we've heard nothing good about Thomas cook, however they did find me a good deal, so I was willing to take the plunge, and now I kind of wish we hadn't.
When I entered the Thomas Cook shop I sat with the advisor and told him I wanted somewhere fully inclusive, anywhere but Spain (we go there every year!) and the resort must have a beach nearby that is sandy as that was where I would spend my entire holiday! As an extra preference, somewhere not child… Read Full Review

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★★★★☆

“The flight was great with Thomas Cook. My partner is...”

Written on: 29/05/2008

The flight was great with Thomas Cook. My partner is 6ft4" and always has uncomfortable flights but for once had LOADS of leg room which made both our flight much more comfortable (9hours to Florida).
Food was great. I was impressed with the flight as I has heard very bad reviews earlier this year so expecting the worst so was glad to be proved wrong! Flew out from Gatwick 10th May and returned from Sanford Orlando 24th landing 25th May
One thing that wasn't particularly great was when we… Read Full Review

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★☆☆☆☆

“We went to he hotel Caribe in Portaventura on 5/5/08...”

Written on: 27/05/2008

We went to he hotel Caribe in Portaventura on 5/5/08 for 2 weeks we were very board not a lot to do. It rained a lot but when it rains they close all the food places and places to get ice creams so you have to go hungry. The rep was just a wast of space. Coach home was a joke first it was not our coach they got to round about and decided she had another sheet and it was our coach so had to come back for us. We then went to every hotel to pick people up but when they got to last hotel pickup… Read Full Review

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★★★★★

“3 hour delay. Didn't help with the 4.5 hour flight.”

Written on: 23/05/2008

3 hour delay. Didn't help with the 4.5 hour flight.
Meal on plane was great. Cabin Crew were very speedy with things. Hotel staff were very informative and also very quick with things.
Will definitley fly with Thomas Cook again… Read Full Review

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★★★★★

“Flight was delayed for 1.5hrs but staff were helpful,...”

Written on: 23/05/2008

Flight was delayed for 1.5hrs but staff were helpful, aircraft was clean enough, staff friendly, loved my plane meal! Pilot assured us throughout turbulence, rep at hotel was very helpful, cannot fault the company… Read Full Review

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★★★☆☆

“I used thomas cook premier to fly to Sanford, the leg...”

Written on: 21/05/2008

I used thomas cook premier to fly to Sanford, the leg was reduced to about 2inches more than ecomony, there was a comfort back on outward journey but none inward, apparently economy received comfort packs anyway we had 2 free drinks!
Not worth the extra £200!… Read Full Review

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☆☆☆☆☆

“Truly dreadful customer service. Since Thomas Cook...”

Written on: 16/05/2008 by becsw (1 review written)

Truly dreadful customer service. Since Thomas Cook took over My Travel they have completely made a mess of our booking - downgraded our room, sent out 3 incorrect invoices and still no tickets as the invoices state. We are still due to pay when we paid in full in March. Every time you phone them you get a different person and have to go through the whole story again and then they promise they will sort it out and then they don't and you go through the same process again and again and again -… Read Full Review

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★★★★★

“The Thomson Celebration cruise I went on from 11th -...”

Written on: 15/05/2008

The Thomson Celebration cruise I went on from 11th - 18th April 2008 was fantastic ..the service was 110%, The staff were the best. The food was amazing. Entertainment ...out of this world. The Captain was a darling. Oh and I so want to go back! Thank you all at Thomson. I'm saving up already for the next cruise.

I would so recommend a Thomson Cruise to everyone.

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☆☆☆☆☆

“Waited for 30 mins to speak to call centre, gave up. ...”

Written on: 15/05/2008 by clive46 (1 review written)

Waited for 30 mins to speak to call centre, gave up. Worst call centre I have tried to contact in years. Good points none… Read Full Review

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☆☆☆☆☆

“I booked a holiday for my family and friends a year...”

Written on: 13/05/2008 by trudyamartin (2 reviews written)

I booked a holiday for my family and friends a year ago and am due to fly in 4weeks time. I got a phones call from Thomas Cook saying that they no longer use the hotel and have offered us a replacement. I went in and saw the replacement was very tatty and worth less that what we had paid for. I mentioned another hotel I would like to stay at (I have a 16month old son so need to make sure hotel is suitable) and they said they couldn't offer us the hotel as its £70 extra. This is there fault… Read Full Review

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★★☆☆☆

“Our beautiful holiday to Jamaica, has been spoiled for...”

Written on: 05/05/2008

Our beautiful holiday to Jamaica, has been spoiled for me, and my daughter and son, we had the receipts and all documents, to fly on the 4th of May 08 and we went to the Manchester airport at 5am to check in and then, they said that we unable to travel because of date error. Id spoken to the travel operators on the 3rd to confirm when we were to check in as it was an early flight. So the operators could have told me that there was a problem when I had phoned to inquire about the holiday. I had… Read Full Review

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☆☆☆☆☆

“Will never fly with them again. Truly awful. Well, we...”

Written on: 30/04/2008 by teacher1234 (2 reviews written)

Will never fly with them again. Truly awful. Well, we got vegetarian meals even though we'd booked them but they had no record of this on board. Cramped. Rude cabin crew. After 8 hour delay in airport they took 2 hours to get drinks to some passengers. Meal was served after 3 and a half hours. Off hand attitude. Will never fly with them again. Truly awful… Read Full Review

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☆☆☆☆☆

“We booked our holiday in Nov 07 and prior to us paying...”

Written on: 25/04/2008

We booked our holiday in Nov 07 and prior to us paying 9 weeks before we found out that our holiday to Cuba has dropped by £600 (not as a cancellation or sale) the company said nothing can be done. So it is now time to pay the remainder of the holiday. I've had two letters asking me to pay but I cant get through, I've been cut off countless times, I've left 7 messages and e-mails that are being ignored!! am I going on holiday in 7 weeks? I don't know, I do know though that I am going to ABTA… Read Full Review

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★★☆☆☆

“Flight now has a block on it and it could be...”

Written on: 16/04/2008 by Taffy45 (5 reviews written)

Flight now has a block on it and it could be cancelled, departure airport changed, flight date changed, carrier changed - all currently unknown. All I want is confirmation flight is okay or opportunity to cancel and cannot get either from Thomas Cook which means I cannot alter my holiday as I am not prepared to fly with Monarch and will only fly Thomson or First Choice. I asked if I cancel today and you don't refund my deposit however you cancel or amend the flight in 2 months time will you… Read Full Review

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