Thomas Cook Reviews

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★☆☆☆☆

“After saving up for more than a year for a honeymoon...”

Written on: 30/03/2009 by bdmhenderson (2 reviews written)

After saving up for more than a year for a honeymoon we decided to go with what we thought was a reputable travel company.
I found the after sales support is non-existent any problems encountered they don't want to know about and certainly can't be bothered to even look at solutions.

The flight times were changed 3 months before the holiday and we never knew anything till the tickets arrived. We then had a 20 wait from being put out our rooms till the transfers arrived.
Thomas Cook thought this… Read Full Review

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☆☆☆☆☆

“thomas cook debited my credit account twice for the...”

Written on: 09/03/2009 by patashton (1 review written)

thomas cook debited my credit account twice for the same holiday in december 2008 it is now march 2009 and i still have not got a refund i have rang 5 times and today i have been disconnected twice. i do not think i will book with thomas cook again… Read Full Review

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☆☆☆☆☆

“Spent over £15 in premium rate phone calls trying to...”

Written on: 06/03/2009

Spent over £15 in premium rate phone calls trying to sort out problems with the Thomas Cook website that crashed during the booking process, then when they finally issued the tickets they had no names on so they were useless! Every phone call involved waiting over 15 minutes to speak to someone on a 10p/minute phone line. Will never use this company again!… Read Full Review

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☆☆☆☆☆

“We're trying to pay balance of our hotel we booked...”

Written on: 17/02/2009 by ritamoore (1 review written)

We're trying to pay balance of our hotel we booked through Thomas Cook and cant get throught to the call centre at the moment! I Contacted our local office only to be told they cant take the money and we would have to wait in a queue on the phone to talk to customer services!… Read Full Review

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★★★★★

“Flew to the Dominican Republic in January from...”

Written on: 05/02/2009 by wrighty16 (1 review written)

Flew to the Dominican Republic in January from Manchester with Thomas Cook, paid extra for the premiun cabin which was well worth it. Both outbound and inbound flights were on time, we actually arrived home an hour early.
I would like to see the premiun cabin seats and inflight entertainment modernised… Read Full Review

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☆☆☆☆☆

“In September 2008 we were stranded in Turkey having...”

Written on: 28/01/2009 by debbswa (1 review written)

In September 2008 we were stranded in Turkey having booked a flight only holiday with XL Airlines. On arrival at Dalaman Airport to try and secure a flight home, Thomas Cook charged us 25% charges for booking a flight with them and putting it on a credit card. We were advised had we got cash the flight would have cost £300, we ended up having to pay £406.80 including their charges. No other company were making this extortionate charge but unfortunately this was the only flight we could get… Read Full Review

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☆☆☆☆☆

“Nielson(Thomas Cook) cancelled our ski holiday 8...”

Written on: 25/01/2009

Nielson(Thomas Cook) cancelled our ski holiday 8 weeks before we were due to go and 'generously' offered us any of their other holidays 'at no transfer cost'! No alternatives or explanation were given… Read Full Review

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☆☆☆☆☆

“We booked through Thomas Cook a few years ago and...”

Written on: 08/01/2009

We booked through Thomas Cook a few years ago and because of our awful experience we never went through an agent again, I stupidly thought that we would be staying in a beautiful room in a hotel overlooking Lake Garda, but no it was a bunker like room under the pool. The agent did not care or show any consideration at all. After that we did all our holidays online and were very careful about what we were booking… Read Full Review

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☆☆☆☆☆

“We booked our Thomas cook holiday to Cuba, just before...”

Written on: 02/01/2009 by Alan Oliver 15 (1 review written)

We booked our Thomas cook holiday to Cuba, just before Christmas, the flight was delayed 9 hours on the return journey, we missed all our connection and were stranded in Gatwick at 7.00 pm Christmas eve. no one there to help us, and no insurance that covers onward flights… Read Full Review

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★☆☆☆☆

“They didn't respond to complaints. I would not...”

Written on: 29/12/2008 by echad (1 review written)

They didn't respond to complaints. I would not recommend booking with Thomas cook. Appalling service… Read Full Review

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☆☆☆☆☆

“I booked a flight with Thomas cook to fly from work to...”

Written on: 21/12/2008

I booked a flight with Thomas cook to fly from work to my home in Thailand where I have resided for the last 7 years. I requested for a ticket that I could change the return date so I could return to work in the spring. But when I went to change the return date the airline told me this was a discount ticket and that I could not change the return date. I paid £733 for that ticket and it was the most expensive I have ever purchased. Certainly not a discount price. I have written confirmation from… Read Full Review

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★☆☆☆☆

“What a mistake!! Both me and my family checked the...”

Written on: 20/12/2008

What a mistake!! Both me and my family checked the reviews on this site and still booked, being told my friends the flight was fine and they had no delays yet here I am!! Delayed for eighteen hours!! with a 6 pound voucher for food or drink (non alcholic) in the airport where a drink costs almost as much! We were at checkout 3 hours early because Thomas Cook couldn't guarantee that myself and my family couldn't sit together on the ten and half hour flight (when we get on it) to Cuba!!! I read… Read Full Review

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★★★★★

“The entire service I received was fantastic from start...”

Written on: 04/12/2008 by srwlml23 (2 reviews written)

The entire service I received was fantastic from start to finish, the staff were very helpful and friendly at both ends of the holiday Thomas Cook had friendly staff, all very helpful and polite, they gave us a comfortable and clean journey, no problems with flight times delays or set backs, all was up and running on time, staff were there on the other side to greet us from our flight and point us in the right direction which was most useful! Our rep was always there to answer any questions we… Read Full Review

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☆☆☆☆☆

“Thomas Cook sell holidays with the reassurance of a...”

Written on: 03/12/2008 by justalexander (1 review written)

Thomas Cook sell holidays with the reassurance of a great Customer Service. In my experience Thomas Cook customer service does not exist and is basically tinsel on a Christmas Tree. I could not get through on the phone and was kept waiting in a line till they bored me to leave.
I would say many people posting in this site are aware of this and its fair… Read Full Review

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☆☆☆☆☆

“Worst travel company I have ever travelled with! ...”

Written on: 26/11/2008

Worst travel company I have ever travelled with! Apartments terrible, holiday rep useless, complained but may as well stuck my head in the sand just like the rep!! Seats on a/c so close I felt like a battery hen!! Just AWFUL!!… Read Full Review

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☆☆☆☆☆

“Booked Caribbean cruise x 2 weeks. Specifically asked...”

Written on: 24/11/2008 by oldagetraveller (1 review written)

Booked Caribbean cruise x 2 weeks. Specifically asked first about baggage allowance - I bag up to 30Kg or 2 x 20 Kg. or 2 x 23 Jg depending on airline. (Medical reasons for needing this allowance). Turns out we have 1 x 20Kg. They took two deposits as cruises were 'back to back' and we have had to cancel and lose £400 to T. Cook. Customer services non-existent.
Morale don't believe anything they tell you on the phone, get it in writing first… Read Full Review

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★☆☆☆☆

“I booked a cruise online through Thomas Cook, paid on...”

Written on: 17/11/2008 by mountdurand (2 reviews written)

I booked a cruise online through Thomas Cook, paid on time in shop as advised I could in my letter and because no-one answering at call centre although I was paying 10p per minute to hold on and they lost my payment for 8 weeks leaving me stressed and wondering where the £9000 I had paid had gone. Pushed from online to shop and back again lots of times. Finally resolved when I consulted a lawyer but still waiting for a reply from customer relations, which is a joke. I will never use them again… Read Full Review

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★☆☆☆☆

“I booked a holiday on the 21st August 2008 it cost...”

Written on: 17/11/2008

I booked a holiday on the 21st August 2008 it cost £1,199.60 when I checked my bank statement I noticed Thomascook charged for my holiday twice it is now the 16th November and I am still waiting for my money to be refunded. ps someone help or no christmas this year!!… Read Full Review

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☆☆☆☆☆

“What an appalling company!!!! I complained to their...”

Written on: 04/11/2008 by Derek Tweddle (1 review written)

What an appalling company!!!! I complained to their customer services dept, waited 28 days for first reply then they said another 28 days !!! I sent them another mail which was not nice I must say (but the truth). They have totally ignored me. I re sent the message again but no reply again. Holiday was in June. They had a problem with their flights on the way home so reduced our holiday by 10 hours and put us on a budget airline (Gadair!) WHO ARE THEY you are wondering, so did we. The Gadair… Read Full Review

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☆☆☆☆☆

“I wrote to the customer service department when I...”

Written on: 03/11/2008

I wrote to the customer service department when I returned from my holiday - the end of August - and so far all I have received (last week) was an acknowledgment of my letter - no I'm sorry that's not quite true I did receive a letter in September saying 'Welcome back - did you have a good time". They're quick enough to get these stupid letters out but when it comes to explaining to me why I didn't get the beach holiday that I wanted and paid a lot of money for after 2 months I still have… Read Full Review

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