Thomas Cook Reviews

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★★☆☆☆
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★★★★☆

“My family and I stayed at the Isla Paraiso in June...”

Written on: 12/07/2009 by DCJOWREY (1 review written)

My family and I stayed at the Isla Paraiso in June 2009 for 14 nights. Contrary to previous reports of the reps disappearing or just not being around. My Thomas Cook rep was available as scheduled. Although the acutal holiday did not meet my expectations she gave me and my family some very good ideas for keeping us occupied… Read Full Review

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☆☆☆☆☆

“I recently dislocated my knee on a Thomas Cook flight...”

Written on: 09/07/2009 by chumble (1 review written)

I recently dislocated my knee on a Thomas Cook flight to Kos. My leg became trapped under the seat in fron of me due to the total lack of space. The plane was diverted to Manchester so I could receiev urgent medical attantion. Following my treatment, the airline refused to allow me to fly the next day, and left my wife and I stranded 150 miles away from home in Manchester airport. They refused to help us get home, despite the injury I'd suffered on board their aircraft. My advice to all is… Read Full Review

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☆☆☆☆☆

“We haven't even been on our holiday yet with Thomas...”

Written on: 03/07/2009

We haven't even been on our holiday yet with Thomas Cook, and all ready we have had the worst customer service ever experienced. We've booked a cruise with them on an NCL cruise. Thomas Cook have failed from start to finish to face up to their responsibilities as an ABTA registered travel agent. NCL haven't been too good at responding either. We have contacted Thomas Cook's supposed customer service line countless times, to either be lied too, patronised or in one particular case shouted at! We… Read Full Review

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★★★★★

“i booked our Egypt Holiday with Thomas Cook through...”

Written on: 30/06/2009 by imccaffery (4 reviews written)

i booked our Egypt Holiday with Thomas Cook through our Travel Agent, Our Rep in Resort was Very Helpful at all times and was costantly checking up on you making sure you were ok or if you needed anything which unusual for Holiday Reps as they usually hide away… Read Full Review

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★★★★★

“Party of 5 at the Royal Alba Hotel Colakli Turkey 9...”

Written on: 28/06/2009 by cornwall09 (1 review written)

Party of 5 at the Royal Alba Hotel Colakli Turkey 9 Jun to 23 Jun 2009.
Where to start and what to say with the limited space available, here goes.
Wow factor of 110%. A well run and presented hotel. Should be 5*+
On arrival we were greeted by very helpful reception and porter service who after checking our booking escorted us to our rooms on the ground floor. The rooms were perfect with everything ready and extremely well presented. Having arrived in the early hours, food was available but… Read Full Review

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★★☆☆☆

“I have a dispute going on at the moment with Thomas...”

Written on: 22/06/2009 by sexydexy (1 review written)

I have a dispute going on at the moment with Thomas Cook as they have informed me of building work taking place next to our hotel. I have been told that I can change my holiday to another accomadation or destination or have a full refund, TC told me this on Friday, I have called them today and they now tell me the opposite and insist I have been wrongly informed, we have spent hours researching other options and decided on Turkey as we found a hotel with reviews as good as the one we had booked… Read Full Review

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☆☆☆☆☆

“Thomas Cook have no right to claim they have a...”

Written on: 19/06/2009

Thomas Cook have no right to claim they have a customer services department!. When you eventually get through to someone - and that can take a long time - they are arrogant, ignorant and totally unhelpfull. I have been blatantly lied to by members of their staff in an attempt to get me to drop my claim. As an example of the lies they have been telling I received a letter saying that they didn't have a contract with hotel at the time I was in resort. I complain and all of a sudden they don't… Read Full Review

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☆☆☆☆☆

“I tried for over an hour to pay the balance on my ...”

Written on: 17/06/2009 by carole1301 (1 review written)

I tried for over an hour to pay the balance on my Thomas Cook holiday using the telephone numbers on the letter, only to be left on hold .. or for the other end to 'clear' the line!!

I guess they want everyone to default on their balance in order to cancel and resell the holidays ... pocketing the already paid balance to boot

there are lots of choice words I could use about the so-called customer service, but I won't
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★★☆☆☆

“My husband and I went on the glorious west excorted...”

Written on: 04/06/2009 by carolev37 (1 review written)

My husband and I went on the glorious west excorted tour in may whith thomas cook.Excellent door to door pick up drivers very friendly.Tour manager was very poor she was only interested in you if you book all her tours which she pushed one day into the tour and got people to hand over there cash.No refunds if you changed your mind alot of people who booked the tours wish they hadnt.she made people feel small for not booking them and read out a graph of how much people had spent on her tours… Read Full Review

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☆☆☆☆☆

“This is the first and absolute last time I book...”

Written on: 03/06/2009

This is the first and absolute last time I book something through Thomas Cook. I'm due to go to my stag do in Prague on the 17th June and booked through them for (what I stupidly believed) convenience. The tickets came through but one of the passenger names was incorrect. Not our fault I might add, as we gave all the correct info at the time of the booking and by their own admission his details were correct on everything else. So far I have gone to their local branch 5 times to try and get it… Read Full Review

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☆☆☆☆☆

“Just been on Thomas Cook holiday. It was awful they...”

Written on: 02/06/2009 by katcheshire (1 review written)

Just been on Thomas Cook holiday. It was awful they are rude unhelpful and do little to resolve problems except add to the cost of the holiday, call you a liar and insult you!! Never again and would advise you not to go on holiday with them as their service is shoddy and not what you would expect from them… Read Full Review

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★★★★☆

“Where do I start, although we had a slight delay due...”

Written on: 31/05/2009 by Ceridwen (1 review written)

Where do I start, although we had a slight delay due to still loading on cargo, we arrived at Pueto Plata on time. On our return journey we were due depart 30 minutes earlier, but again through no fault of Thomas Cook we did not depart until the scheduled time and again made up for this by arriving half an hour earlier. The cabin staff were attentive on both flights and as for the meals they were better than I have experienced before. Love the seat back TV and the pilot actually switched the… Read Full Review

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☆☆☆☆☆

“I have spent many a lovely holiday via Thomas cook,...”

Written on: 25/05/2009

I have spent many a lovely holiday via Thomas cook, but it is always OK until you want something else! after paying for a flydrive back in August 08, I saw a holiday including accomodation for just 380.00 I tried to amend my booking and spent 5 hours over 3 nights on the phone being put through to various unhelpful Departments, and then being cut off at 8pm. I was even told i would have to cancel my booking and lose 90% of my money just to get the alternative holiday, to include accomodation!!… Read Full Review

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★☆☆☆☆

“What a shambles. Having just been on Holiday with...”

Written on: 25/05/2009

What a shambles. Having just been on Holiday with Thomas Cook, I have to say that their standards have declined significantly in the last few years… Read Full Review

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☆☆☆☆☆

“WARNING: 16 HOUR DELAY AND THEY COULD NOT CARE LESS”

Written on: 10/05/2009 by fitzyblue (1 review written)

WARNING: 16 HOUR DELAY AND THEY COULD NOT CARE LESS

Thomas Cook flight to Las Palmas was delayed several times at intervals of half an hour before announcing that our flight would not leave until the next morning at 7.00am. We were accommodated at an airport hotel for a few hours, to leave at 5.00am. This then changed to 7.00am for a 9.15am departure, which a TC member of staff described as being a positive as it meant "an longer lie-in for us". Having had very little sleep, all the passengers… Read Full Review

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★☆☆☆☆

“Thomas Cook Holidays, 10p per minute premium call...”

Written on: 02/05/2009 by leonmoomin (1 review written)

Thomas Cook Holidays, 10p per minute premium call rates! Made me wait for ages and didn't call me back when they said they would, now I know why they are not bothered by their call waiting times. No warning that it was a premium rate number. 40 minutes waiting = £4
Have done many flights and holidays with Thomson, much better than Thomas Cook!… Read Full Review

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Bruce Tigger's Response to leonmoomin's Review

Written on: 13/07/2009

I agree with this review because...this has been my experience as well

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☆☆☆☆☆

“Missed the final payment deadline on our holiday due...”

Written on: 28/04/2009

Missed the final payment deadline on our holiday due to not being able to get through to a customer service advisor!
Constantly on hold for up to an hour at a time, my friend has been trying to get through on and off for the last 3 months. Its an 0870 number so with the amount of time we have spent on hold I doubt the phone bill will be a cheap one!
Not impressed with the service AT ALL its an absolute joke! My friend went into the store to be told she could not pay in store or online only… Read Full Review

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☆☆☆☆☆

“Thomas Cook have appalling customer service, we will...”

Written on: 27/04/2009

Thomas Cook have appalling customer service, we will never book with them again,
i am holding the phone listening to their stupid music( 25 mins now,) while writing this… Read Full Review

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★★★☆☆

“SRI LANKA TOUR -Booked a 2 centre holiday - tour of...”

Written on: 27/04/2009

SRI LANKA TOUR -Booked a 2 centre holiday - tour of Sri Lanka followed by a week in the Maldives. The brochour stated we would have an air conditioned mini bus with a driver and English speaking guide. Arrived at the airport to be greeted by an elderly gentleman who escorted us into a Taxi. After driving for half an hour I asked if we were nearly at the hotel to meet up with the other guests on the tour and pick up the mini bus. The man muttered something but didn't really understand me… Read Full Review

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★★☆☆☆

“omg. Do they even have anyone at the other end of the...”

Written on: 17/04/2009

omg. Do they even have anyone at the other end of the phone? Tried for 30mins trying to call the Thomas Cook customer service and the line was dropped on 5 occasions. Their website call back feature doesnt even work also. Have now been waiting 3 days for a ring back. Not recommended, sorry… Read Full Review

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