Thomas Cook Reviews

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★★☆☆☆
1.6 / 5
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★☆☆☆☆

“Never got the extra charge on the way out only got...”

Written on: 08/11/2007 by mintyman (1 review written)

Never got the extra charge on the way out only got stung on the way back... was told I could not fly unless i paid 70 euros then i made up some hand luggage and managed to reduce the sting to 40 euros offered my card for payment was told no cards only cash enquired about cash machines was told to get some cash and come back. Cash machine out of order only had 20 euros check in assistant decided to let me fly for 18 euros. But here is the best bit check in assistant pulled my change from an… Read Full Review

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★☆☆☆☆

“Arrived in Antalya, Turkey and there were no Reps...”

Written on: 07/11/2007 by bannermaf (1 review written)

Arrived in Antalya, Turkey and there were no Reps visible when coming out of the airport. After dragging our bags around the car park for a time, we finally spotted a Rep across the street. She was the grumpiest woman alive and looked as though she needed a good night's sleep. She looked like she would rather be anywhere but with us, and she only grunted in conversation with people. She told us to go to bus 9, and after dragging our bags up and down the car park a few times, we realised… Read Full Review

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★★☆☆☆

“Booked our honeymoon through Thomas Cook on the high...”

Written on: 27/10/2007 by jg2007 (1 review written)

Booked our honeymoon through Thomas Cook on the high street (made them price match their own website which was a couple of hundred quid cheaper than the shop quoted price!!!!) Staff in the shop were helpful. Tried to pre-book seats via Thomas Cook's website which kept crashing; tried to ring them up but never got past position 16 in the queue!!! They opened flight check-in at the airport an hour early (was ok for us as we were already there and 2nd in queue), but despite this our seats on… Read Full Review

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★★☆☆☆

“Travelling with Thomas Cook Airlines was bad! Jammed...”

Written on: 17/10/2007 by mikegurney (1 review written)

Travelling with Thomas Cook Airlines was bad! Jammed into the seats for 4 1/2 hours with no room to move. Blood supply just about stopped. Never again.
Athena Beach Hotel has small, rocky beach not suitable for children.
Stood for an hour waiting for a coach for a boat trip which never arrived as trip had been cancelled (?) but Thomas Cook rep unaware of this. We arrived at Hotel early Monday am (0130) and Thomas Cook Welcome party was held at 1100 that same morning. At the meeting everybody… Read Full Review

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★☆☆☆☆

“We booked for the first time to fly with Thomas Cook. ...”

Written on: 07/10/2007 by LornaG (1 review written)

We booked for the first time to fly with Thomas Cook. We knew the hotel we were going to as we had been before so that wasn't a problem. However when we stepped on to the plane it was a different story. I am 4' 11" and even I found the seating very cramped. Most of the men were sitting with their knees under their chin for the whole flight. On the way out the aircraft had little tiny screens that popped down every so often so didn't see any films as couldn't see the one on the front of row… Read Full Review

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★★★★★

“Booked through Thomas Cook in Bangor, North Wales...”

Written on: 02/10/2007 by Malchester (7 reviews written)

Booked through Thomas Cook in Bangor, North Wales after being let down by Olympic Holidays when they cancelled our booking in Rhodes and offered us sub standard accommodation with no refund. Thomas Cook staff were excellent and found a better quality hotel package in Rhodes for £300 less than Olympic were charging and than we were quoted by First Choice in Llandudno. Brenda was excellent, friendly, helpful and knowledgeable… Read Full Review

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★★★★☆

“In the main a great holiday had in The Algarve, Praia...”

Written on: 24/09/2007 by CWARD (1 review written)

In the main a great holiday had in The Algarve, Praia Da Rocha staying in the Villa Rosa.
Indeed the hotel reception is 24hrs a day but wasn't as helpful as one traveller on TripAdvisor claimed. To be honest the room we were given fell seriously short of the usual Thomas Cook standards and I can only guess that TC Staff don't inspect the rooms before we weary travellers arrive. In their favour it was spotless, but even for me the smell of bleach was overpowering, anyways I digress it would… Read Full Review

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★☆☆☆☆

“We were delayed for 10 hours flying out. Once boarded,...”

Written on: 08/09/2007 by missh2007 (1 review written)

We were delayed for 10 hours flying out. Once boarded, we were then told we would be flying to Manchester (from London Gatwick) to pick up cabin crew; adding a further 45 minutess to the already delayed journey to Heraklion, Crete.

The coach transfer to the resort was fine, although the coach transfer back to the airport at the end of the week was possibly more unbearable than the flight out. For an hour and a half we were harrassed by, and unfortunately sandwiched between, a group of about… Read Full Review

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★★★★★

“Would recommend to others the Gran Ventana beach...”

Written on: 04/09/2007 by luv 2 holiday (1 review written)

Would recommend to others the Gran Ventana beach resort in the Dom rep… Read Full Review

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★☆☆☆☆

“In my opinion Thomas Cook need to sort out their staff. ”

Written on: 29/08/2007 by sophiec74 (1 review written)

In my opinion Thomas Cook need to sort out their staff.

Seating on planes terrible.

Customer service poor… Read Full Review

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★☆☆☆☆

“We have been holidaying abroad for over thirty years,...”

Written on: 26/08/2007 by Johnh2007 (2 reviews written)

We have been holidaying abroad for over thirty years, but, until August 2007, we hadn't traveled with Thomas Cook before.
We will NEVER travel with them again!
We had booked with them months before we flew. Our tickets had arrived a few days before the holiday and we just carried on packing as normal the evening before departure. When checking everything was in order, we noticed that their baggage limit was a miserly 15kgs as everywhere else is 20kg! As a normal adult suitcase holds about… Read Full Review

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★☆☆☆☆

“There logo "Obsessed with Customer Service" is a...”

Written on: 02/08/2007 by richardbarker (1 review written)

There logo "Obsessed with Customer Service" is a complete joke. I have used Thomas Cook four times but will never use them again. They are clearly obsessed with the bottom line and couldn't care a hoot about customer service… Read Full Review

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★☆☆☆☆

“Went to Ayia Napa in Cyprus in June07, booked through...”

Written on: 26/07/2007 by delswell (1 review written)

Went to Ayia Napa in Cyprus in June07, booked through Thomas Cook staying at the Nestor Hotel. When we arrived we were informed that there was a fault with the baggage hold and luggage would be forwarded to our hotel that evening or next morning at the latest - "Guaranteed".

Whilst sceptical about this there was nothing else we could do, especially as Thomas Cook staff made it clear that they had completed their job by informing us of this.

Luggage eventually took 3 full days to reach us… Read Full Review

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★★★★☆

“Hotel and overall holiday was very good. The reps were...”

Written on: 16/07/2007 by blondie048 (1 review written)

Hotel and overall holiday was very good. The reps were really helpful and chatty, always up for a laugh. Just sometimes when we needed the rep we couldn't find him for 4 days, he wasn't always where he was meant to be… Read Full Review

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★★★★☆

“People in the shop were very nice. we booked two days...”

Written on: 13/06/2007 by rebeccacockburn (1 review written)

People in the shop were very nice. we booked two days before and the staff were very helpful with finding airport parking and currency. During our stay, I had to have medical treatment for an infected bite. They were very nice and refunded our money for a trip we could not attend with out hassle. Over all I was very pleased with Thomas Cook and would travel with them again… Read Full Review

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★☆☆☆☆

“Travelled in May to Majorca with Thomas Cook. ”

Written on: 06/06/2007 by mintygit (2 reviews written)

Travelled in May to Majorca with Thomas Cook.

When we arrived at the hotel we were told by the hotel reception staff that they were overbooked and we had to go over to their sister hotel. No Thomas Cook rep had travelled with us on the coach, so we had nobody to help us out, I believe the rep did not come with us on the coach because they knew this would happen.

There were no contact details for Thomas Cook in the hotel so we could not phone anyone, the hotel staff knew of no contacts.

On… Read Full Review

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★★★★☆

“We booked our holiday over the Thomas Cook website....”

Written on: 22/05/2007 by AlisonS (2 reviews written)

We booked our holiday over the Thomas Cook website. Our flight times were not great but the flight left on time. We were greeted at the airport by a really friendly lady who explained that the transfer would take three hours but we had read this on the holiday information.

We were left at the hotel and the two brothers who owned it showed us to our rooms, which were basic but clean. The next morning we did go to the welcome meeting and booked some excursions.

We went on three excursions… Read Full Review

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★★★★☆

“I have built a relationship with my high street Travel...”

Written on: 17/05/2007 by grahamh (3 reviews written)

I have built a relationship with my high street Travel Agent and search on their website for bargains or quality and then go into the shop and ask for a match, I have always got it. You get the security of a person to deal with, rather than a screen or a phone… Read Full Review

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★★★★★

“Nothing wrong with Thomas Cook! I felt it was time to...”

Written on: 17/05/2007 by heatherstevenson1 (1 review written)

Nothing wrong with Thomas Cook! I felt it was time to add a positive review amongst all this moaning!… Read Full Review

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★☆☆☆☆

“Poor communication, shoddy treatment of customers,...”

Written on: 27/04/2007 by peteukmcr (1 review written)

Poor communication, shoddy treatment of customers, poor customer service when trying to contact the call centre, breaking promises made in replying to queries. I will post a review of the actual holiday upon our return that will include the outbound flights, on board service and comfort, transfer to resort, accommodation and return flights… Read Full Review

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