Written on: 18/02/2008 by Lenoil (1 review written)
We should be traveling to Hurghada tomorrow and were just leaving for the airport hotel when the phone rang. It was an independent travel agent saying Thomas Cook had moved us from the Mamlouk Palace to the Holiday Resort Hotel. There was no negotiation it was this hotel or nothing. We chose nothing and now look forward to two weeks of cold not the warmth we were expecting. I went into Thomsons travel agent later and the hotel we were offered was starred in red on their computer as not very… Read Full Review
Written on: 18/02/2008 by claire w (1 review written)
We flew with Thomas Cook from Gatwick to the Dominican Republic TCX65k 28/01/08. The plane on the outbound flight was dirty, there was chocolate on the seats, bits of food down the sides of the seats, the magazines were few and far between and the ones we did have were old, grubby and covered in greasy food stains. Being a long haul flight we were advised to drink plenty of water of which wasn't offered and when we asked for it we were charged ££1.50 for a small bottle of water. On previous… Read Full Review
Written on: 13/02/2008 by sara969 (1 review written)
Booked a holiday with them to later discover that the prices for the time we are booked to go are not even out yet and Disney Paris are not bringing new prices out until May!
When confronted them they told me I was charged last years prices!!! I am not happy and have contacted Trading Standards, Thomas Cook Direct still don't want to know and refused to let me speak to a manager, my phone calls keep getting fobbed off and promises to call back to solve the issue have been broken.
I would have… Read Full Review
Written on: 10/02/2008
I booked my holiday with Manos but then they got taken over by Thomas Cook and I was told I would be getting a new invoice and booking reference. I phoned loads of times and every time was told it would be sent it never did arrive and now I have received a letter changing the flights by 2 days.
I will never book with Manos or Thomas Cook again… Read Full Review
Written on: 28/01/2008 by amiamug (1 review written)
After been charged for my holiday twice to Ibiza ,the 4 star hotel we were staying had no record of us booking, we were moved across the island to a 3 star hotel and told that there was no chance of us getting into our original hotel. We rang customer service and were told we would just have to get on with it. I rang my Daughter back in England and had to ask her to try and sort it out for us, 3 days later we were moved back to the original hotel but it had caused us a lot of stress and money… Read Full Review
Written on: 20/01/2008 by Dave Parcell (1 review written)
We recently flew with Thomas Cook to join a cruise ship in the Caribbean,the flight from hell. Ten hours like Sardines in a tin.. They say in thier web site that they have changed the seat configuration for added comfort on the A330 Airbus,its gone from 2/4/2 to 3/3/3 one extra seat in the width and the narrowest possible pitch. The flight was part of a package with Princeess Cruises who we have cruised with many times but, never again if we have to fly with Thomas Cook… Read Full Review
Written on: 10/01/2008 by Neiljones500 (1 review written)
We booked our wedding through thomas cook to get married in Bali, all info seemed good, good price and extras. Turned out they messed everything up and we are waiting to see if we really will get married in Bali in march. Thomas cook are the worst holiday company weve ever used, especially when it is a most important event for us.
Never again, would not recommend any holidays with these people.
Cheers … Read Full Review
Written on: 12/12/2007 by lynnc79 (1 review written)
my husband suffers with epilepsy so sitting together a must told we had to pay extra, hotel was fine except a problem with a nest of ants which bit me ended up with hospital treatment for a solid seven days couldn't go out in the sun,hotel changed our room, but Thomas Cook did not believe hospital reports or my own GP's notes, any excuse like clothes food drugs, even the photos they said was black dots on the floor. Coming back problem at check in they wanted extra money for baggage and we had… Read Full Review
Written on: 08/12/2007 by sarrie83 (10 reviews written)
Booked an amazing dream holiday through Thomas Cook. The advisor was able to provide excellent knowledge and gave us loads of great advice. The ability to pay as and when was also a great positive… Read Full Review
Written on: 08/11/2007 by mintyman (1 review written)
Never got the extra charge on the way out only got stung on the way back... was told I could not fly unless i paid 70 euros then i made up some hand luggage and managed to reduce the sting to 40 euros offered my card for payment was told no cards only cash enquired about cash machines was told to get some cash and come back. Cash machine out of order only had 20 euros check in assistant decided to let me fly for 18 euros. But here is the best bit check in assistant pulled my change from an… Read Full Review
Written on: 07/11/2007 by bannermaf (1 review written)
Arrived in Antalya, Turkey and there were no Reps visible when coming out of the airport. After dragging our bags around the car park for a time, we finally spotted a Rep across the street. She was the grumpiest woman alive and looked as though she needed a good night's sleep. She looked like she would rather be anywhere but with us, and she only grunted in conversation with people. She told us to go to bus 9, and after dragging our bags up and down the car park a few times, we realised… Read Full Review
Written on: 27/10/2007 by jg2007 (1 review written)
Booked our honeymoon through Thomas Cook on the high street (made them price match their own website which was a couple of hundred quid cheaper than the shop quoted price!!!!) Staff in the shop were helpful. Tried to pre-book seats via Thomas Cook's website which kept crashing; tried to ring them up but never got past position 16 in the queue!!! They opened flight check-in at the airport an hour early (was ok for us as we were already there and 2nd in queue), but despite this our seats on… Read Full Review
Written on: 17/10/2007 by mikegurney (1 review written)
Travelling with Thomas Cook Airlines was bad! Jammed into the seats for 4 1/2 hours with no room to move. Blood supply just about stopped. Never again.
Athena Beach Hotel has small, rocky beach not suitable for children.
Stood for an hour waiting for a coach for a boat trip which never arrived as trip had been cancelled (?) but Thomas Cook rep unaware of this. We arrived at Hotel early Monday am (0130) and Thomas Cook Welcome party was held at 1100 that same morning. At the meeting everybody… Read Full Review
Written on: 07/10/2007 by LornaG (1 review written)
We booked for the first time to fly with Thomas Cook. We knew the hotel we were going to as we had been before so that wasn't a problem. However when we stepped on to the plane it was a different story. I am 4' 11" and even I found the seating very cramped. Most of the men were sitting with their knees under their chin for the whole flight. On the way out the aircraft had little tiny screens that popped down every so often so didn't see any films as couldn't see the one on the front of row… Read Full Review
Written on: 02/10/2007 by Malchester (7 reviews written)
Booked through Thomas Cook in Bangor, North Wales after being let down by Olympic Holidays when they cancelled our booking in Rhodes and offered us sub standard accommodation with no refund. Thomas Cook staff were excellent and found a better quality hotel package in Rhodes for £300 less than Olympic were charging and than we were quoted by First Choice in Llandudno. Brenda was excellent, friendly, helpful and knowledgeable… Read Full Review
Written on: 24/09/2007 by CWARD (1 review written)
In the main a great holiday had in The Algarve, Praia Da Rocha staying in the Villa Rosa.
Indeed the hotel reception is 24hrs a day but wasn't as helpful as one traveller on TripAdvisor claimed. To be honest the room we were given fell seriously short of the usual Thomas Cook standards and I can only guess that TC Staff don't inspect the rooms before we weary travellers arrive. In their favour it was spotless, but even for me the smell of bleach was overpowering, anyways I digress it would… Read Full Review
Written on: 08/09/2007 by missh2007 (1 review written)
We were delayed for 10 hours flying out. Once boarded, we were then told we would be flying to Manchester (from London Gatwick) to pick up cabin crew; adding a further 45 minutess to the already delayed journey to Heraklion, Crete.
The coach transfer to the resort was fine, although the coach transfer back to the airport at the end of the week was possibly more unbearable than the flight out. For an hour and a half we were harrassed by, and unfortunately sandwiched between, a group of about… Read Full Review
Written on: 04/09/2007 by luv 2 holiday (1 review written)
Would recommend to others the Gran Ventana beach resort in the Dom rep… Read Full Review
Written on: 29/08/2007 by sophiec74 (1 review written)
In my opinion Thomas Cook need to sort out their staff.
Seating on planes terrible.
Customer service poor… Read Full Review
Written on: 26/08/2007 by Johnh2007 (2 reviews written)
We have been holidaying abroad for over thirty years, but, until August 2007, we hadn't traveled with Thomas Cook before.
We will NEVER travel with them again!
We had booked with them months before we flew. Our tickets had arrived a few days before the holiday and we just carried on packing as normal the evening before departure. When checking everything was in order, we noticed that their baggage limit was a miserly 15kgs as everywhere else is 20kg! As a normal adult suitcase holds about… Read Full Review
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