Europcar Reviews

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★☆☆☆☆
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★☆☆☆☆

“Overcharged and still not resolved”

Written on: 29/06/2014

Booked a car on line through economy car rentals and got a confirmation of deposit paid and balance to pay. Found out europcar took the booking so turned up in naples airport to get car at 10.30 at night, one italian person on desk with very poor english so i asked to get my 1099 euro excess down to zero, since found out they stung me for the whole package of insurances which i dint ask for. It wasnt until daylight and 100 miles away i saw the car had panel damage, 2 bald tyres. On invoice have… Read Full Review

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★☆☆☆☆

“BEWARE of this car hire - especially if you are US citizen”

Written on: 28/06/2014

This company is the WORST car hire company in the UK. Avoid them at all costs! Because it will cost you an arm and a leg when they tag on insurance which they will insist you must buy even though your credit card or personal insurance will suffice. Go direct to one of the big names and AVOID this company… Read Full Review

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★☆☆☆☆

“attempted rip-off”

Written on: 26/06/2014 by Gretchen37 (1 review written)

We hired a car from Europcar at London City Airport. EUROPCAR HIRE FROM LONDON CITY AIRPORT April 2014 We had a minor skirmish with a large stone in a grassy verge, which left slight damage on the front nearside bumper. We told Europcar City Airport about this when we returned the car and they took absolutely no interest in the damage and never even looked at it. We were then charged £1000 excess for the damage to the vehicle which was totally unreasonable. We asked for proof of the… Read Full Review

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★★☆☆☆

“could do better”

Written on: 25/06/2014 by glPritchard87 (1 review written)

Have used them before and generally found them Ok. Recent experience though was less than impressive. Gave me a car with only half a tank of fuel on pick up which I did not realise until the following day. Said the car was free of any damage and on walking out to the car with the staff member, there was a clear moderately large scratch and dent on 2 panels. After initially adding an extra driver, realised the following day that I did not need this but it couldn't be removed so had to pay 10… Read Full Review

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★☆☆☆☆

“Abandoned by Europcar late at night in super market...”

Written on: 25/06/2014 by nelsonboy (1 review written)

Horror story Arrived in Cancun Mexico party of seven to collect two cars from Europcar. collection point was like war zone angry people awaiting non existant rental cars. Finally managed to get some sence from manager basically no cars availble and no cars next dat either. Two hours later they decided to pack the seven of us and all luggage in to mini bus and dricve us the two and half hours to Tulum where we were staying. On arrival in Tulum were dumped on super market car park and left to… Read Full Review

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★☆☆☆☆

“The company that ignores!”

Written on: 22/06/2014 by Julias111 (1 review written)

We were diverted away from our destination at Perpignon due to poor weather and were bussed back to the airport which meant we picked up the car late and they had to stay open 25 minutes - they charged £25 for that. We have tried to also dispute the fact they claim we dropped off the car at 2.19pm when we actually left it at 9.59am and have photographic proof. As their desk was not open we left the keys in the box as we had been instructed to do (perhaps we should charge them £25 for not… Read Full Review

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★☆☆☆☆

“Beware US travellers Europcar or Alamo!!”

Written on: 21/06/2014 by Yaritzay348 (1 review written)

2013 rented car with Europcar. On return they said I had a nick on my tire wall (1cm long) charged me 200 dollars for news tire 2014 having learned my lesson I rented from Alamo instead. Oops , they are owned by Europcar! 2 HOUR WAIT!!! Rental was 30 pounds a day. INsurance was 80 pounds a day. At the end of transaction, they tried to upsell me Sat Nav which I declined. I then found that the car already had Sat Nav included. This is a criminal enterprise like Ryanair, literally trying to… Read Full Review

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★☆☆☆☆

“over charging”

Written on: 21/06/2014 by Oliviak442 (1 review written)

don't deserve even 1 star! received a penalty letter for driving in bus lane... I have been driven a Hyundai i30,but picture shows on penalty Vauxhall van ! charging £100 ! they seriously don't know what they doing… Read Full Review

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★☆☆☆☆

“EUROPCAR BE WARNED!!!”

Written on: 20/06/2014 by honestcustomer777 (1 review written)

Was given a gas guzzler that did 32 mpg ON THE MOTORWAY!!! Worst car hire service I have witnessed for over 15 years, the clowns in the Glasgow City centre branch don't have a clue. Waited just under 2 hours for my car, which wasn't cleaned properly, they inputted a incorrect departure time on my documents, charged Mr £20 for 3 litres of fuel even though the car was filled with petrol before being taken back, overall I wouldn't recommend this clown outfit to my enemies never mind my friends… Read Full Review

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★☆☆☆☆

“Marianna with ZERO customer service skills but 100%...”

Written on: 19/06/2014 by Edd76 (1 review written)

Made a reservation a day before pick up. Received an email confirmation of reservation but on day off pick up no van available. Allegedly someone tried to call me the once to advise of non availability. Went through missed calls on my phone in front of rep but nothing. No email or text even sent to advise of matter yet to send the confirmation of booking they had that information. Wasted my whole day and plans down the drain. The worse thing of all was the manner in which I was treated by a… Read Full Review

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★★☆☆☆

“fuel charge”

Written on: 18/06/2014 by anjo129 (1 review written)

Returned vehicle with full tank, checked by staff all OK. Got credit card invoice for agreed amount. Few days later received invoice for new amount claimed vehicle needed refilling. Several emails with customer service who are very slow to respond,saying its up to me to prove I filled the tank, even though there staff said it was. AVOID… Read Full Review

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★☆☆☆☆

“tried to sell me double excess damage waiver”

Written on: 18/06/2014

I booked a car online with Alamo through rentalcars.com. I chose to pay the (quite hefty) daily extra to cover my excess damage waiver, and it was clearly stated on the bottom of my confirmation that I'd paid for it. The car was actually provided by Europcar at York Station, and I was very angry to discover that they tried 'company policy' apparently to sell my exactly the same thing again. Someone more gullible (or possibly foreign, who didn't quite understant what they'd paid for) might be… Read Full Review

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★☆☆☆☆

“Oversold at Heathrow ”

Written on: 17/06/2014 by mcobby (1 review written)

Had an awful experience with Europcar at Heathrow in May 2014. I have used Europcar for many years and made an online reservation prior to arrival. Full size vehicle for under 200 pounds. When I arrived at the desk the attendant told me he had some great deals on larger vehicles that I should consider. That it would cost me only a little to upgrade for a much nicer car. He kept telling me that could rent a great SUV for only 20 pounds per day. So this sounded great. He had me initial the 20.00… Read Full Review

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★☆☆☆☆

“ripped off in ibiza”

Written on: 16/06/2014 by KaiyaNapier (1 review written)

boy had wish i found this forum before renting with Europcar. Hired a car online, pick was ok, car was ok, returned car to airport with no damage, totally full of fuel, [took photos to cover any argument] left keys in box as directed due to early hour return flight. Checked credit card following day only to find £ 121.50 racked up for extra day hire & re-fueling, trying to talk to Europcar is difficult, to get an answer in nigh impossible, the case continues. One thing is for sure, I… Read Full Review

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★☆☆☆☆

“Europcar-ripped off be aware of extras & read your...”

Written on: 13/06/2014 by notonyournelly (1 review written)

We rented a car with Europcar at Bristol airport on may 7th for 21 days had good deal on the internet we went to the desk and they made a comment about how cheap we got the car they were talking to my husband and said everything fully covered but we were not told of the extra charges just sign here so he did we did not notice the extra charges until we received the rental agreement on line, we always pay for zero excess but they charged 21 days at £7 for personal and baggage cover we are… Read Full Review

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★☆☆☆☆

“Europcar - watch out for cons”

Written on: 09/06/2014 by Sullivanlc56 (1 review written)

We got a fantastic deal through Argus by searching and booking and paying in full - basically qualified for early bird special. We got the car we wanted - a large family auto transmission with plenty of boot space and the second driver for free - at a reasonable price given the value of the dollar against the pound. We were also able to book one way car hire, pick up in Heathrow and drop off in Edinburgh. Sadly this deal was with a car provided by Europcar. When we arrived at the Europcar… Read Full Review

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Somearesothick's Comment

Written on: 17/06/2014

Green Motion £20.00 for a tank of fuel ehh??? no wonder they went bust!!!!

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★☆☆☆☆

“Review of Europcar”

Written on: 09/06/2014 by 256Day (1 review written)

We got a fantastic deal through Argus by searching and booking and paying in full - basically qualified for early bird special. We got the car we wanted - a large family auto transmission with plenty of boot space and the second driver for free - at a reasonable price given the value of the dollar against the pound. We were also able to book one way car hire, pick up in Heathrow and drop off in Edinburgh. Sadly this deal was with a car provided by Europcar. 

When we arrived at the Europcar
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★☆☆☆☆

“WARNING DO NOT USE!!”

Written on: 07/06/2014 by Lostalot (1 review written)

WARNING Do not use this company. EUROPCAR HARLOW. I booked a van on a Tuesday for an important job on Saturday for 3 days. Had 2 confirmation emails and payment was taken from my bank. On Friday at 2.30pm they emailed me with a booking cancellation. Then when I rang THEM about it was told sorry nothing they could do about it but to ring central reservations and make another booking.(I needed the van at 10am the next day) Rude staff who were hard to understand and lacked basic English, but… Read Full Review

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★☆☆☆☆

“Europcar France”

Written on: 06/06/2014 by Rubblebag (2 reviews written)

My experience of Europcar in France hasn't been good. We were given a brand new Renault Scenic on a Friday for a family 4 day break. On the second day it broke down. Europcar sent a mechanic who took one look at it and said it needed to go to the garage and wouldn't be fixed until Monday i.e. when we were due to return to the airport. Europcar were unable to provide a replacement car on the Saturday - there was nothing available locally and then they were suggesting I might have to travel up to… Read Full Review

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★☆☆☆☆

“Dodgy not to be trusted”

Written on: 05/06/2014 by Schaeferfr141 (1 review written)

We hired a van for 1 day and returned it in exactly the same condition and today four days later we discover £400 on the credit card. Phoned europcar who claim we have damaged the front wing of the van?! Nobody contacted us at all before taking the money. We will now have to fight to get the money back for something we did not do. Will never use them again and recommend they are avoided as basically criminals… Read Full Review

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