Europcar Reviews

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★☆☆☆☆

“Awful experience hiring 3 cars for 1 week at Malaga...”

Written on: 30/10/2016 by Carmend162 (1 review written)

I booked 3 vehicles with Europcar and when I wanted to amend the bookings I was told I would have to cancel and rebook, I did this - although it took ages to return my original payments and when I wrote to query this, it took 4 days to get any sort of response at all. When we picked up the vehicles from Malaga airport on 22nd October - we queued for over 1.5hours, only to be told when we finally reached the desk that the third vehicle wasn't ready and we would have to wait for that also. We… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 28/10/2016 by TroyShields (1 review written)

Rip off. The price I booked online appeared cheap. When I got there they charged me 3 times more than my booking price. All hidden fees. The staff where very rude. They also don't accept specific credit cards to trick you to pay extra excess of 100 euros plus 200 euros for deposit. The car day rental was meant to be £10 but with all hidden charges ended up being £75. I will never use them again. Just warning other people… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 26/10/2016 by TroyShields (1 review written)

Rip off. The price I booked online appeared cheap. When I got there they charged me 3 times more than my booking price. All hidden fees. The staff where very rude. They also don't accept specific credit cards to trick you to pay extra excess of 100 euros plus 200 euros for deposit. The car day rental was meant to be £10 but with all hidden charges ended up being £50. I will never use them again. When I book online through othercar rental companies I will ensure that europcar are not operating… Read Full Review

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★★☆☆☆

“2 star service 5 star prices”

Written on: 21/10/2016 by maywalters231 (1 review written)

rented from Europcar before but decided to give them another chance, picked a car up from france ,(perpignan airport) noticed fuel was 3/4 full, policy is full to full, went back to office reported the issue, no problem, just bring back 3/4 full, its ok. fine after my holiday I returned the car 3/4 full as advised,4 days later had a letter/ bill for £25.00 for fuel… Read Full Review

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★☆☆☆☆

“Paphos Cyprus”

Written on: 21/10/2016 by Sloan132 (1 review written)

Preordered a Focus or Simular tried to give us a Nissan Note too small for 4 adults and luggage Too many extras to mention would never use again. Discount for second driver not given Spent hour at desk Kept telling us not on his screen Worst business experance ever… Read Full Review

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★☆☆☆☆

“Greece airport Ripoff”

Written on: 27/09/2016

Unbelievably rude staff that said would charge me for a scratch and a bump I never did. Mr. Theofilos Kesanidis told me maybe somebody did it while the car was parked...and that it was a misunderstanding I had to pay for. This may be the case for the scrath (though I doubt it) but is impossile for the bump. This is a sham and I am extremely outraged. Will escalate this shady procedures to the OCU and EU consumer's office as it is unacceptable. NEVER rent from Europcar again or kiss bye to the… Read Full Review

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★☆☆☆☆

“Queue of 300 people for car rental pickup (Europcar)”

Written on: 14/09/2016 by trochester (1 review written)

Notes Submitted to cartrawler.com at 13.00 on 06 Sep 2016. Sir, Ref: Car Rental Booking made through Jet2.com Reservation 27 August to 02 September; Nice Airport (South of France). Car Rental Booking NoSir, We made the above car rental booking, via Jet2.com, as part of a week’s holiday in the South of France. When we arrived at the car rental desk in Terminal 2, Nice Airport, around 11.00 on 27-Aug, we were confronted by a queue of around 300 people (This is NOT an exaggeration). I reckoned… Read Full Review

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★☆☆☆☆

“Real bad experience with Europcar in Vienna airport. ...”

Written on: 11/09/2016 by GideonLevinson (2 reviews written)

We were flying as family 4 adults and 2 children to Vienna with the intention to rent a car at the airport. We made our car reservation ahead a time to make sure we get a van that will fit our large group. We made similar car reservations in the past in worldwide location with no issues however in the Vienna Europcar we faced a very different situation. When we arrives at the front rental car desk we were surprised to find that our reservation was canceled, WOW, this is a very inconvenient… Read Full Review

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★☆☆☆☆

“Real bad experience with Europcar in Vienna airport. ...”

Written on: 11/09/2016 by GideonLevinson (2 reviews written)

We were flying as family 4 adults and 2 children to Vienna with the intention to rent a car at the airport. We made our car reservation ahead a time to make sure we get a van that will fit our large group. We made similar car reservations in the past in worldwide location with no issues however in the Vienna Europcar we faced a very different situation. When we arrives at the front rental car desk we were surprised to find that our reservation was canceled, WOW, this is a very inconvenient… Read Full Review

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★☆☆☆☆

“Horrendous customer service & complete lack of...”

Written on: 05/09/2016 by HJZF2016 (1 review written)

Having planned on renting a car to drive to the Cairngorms from Newcastle our trip was ruined 2 days in because of a faulty car and terrible customer service. Having only driven 250 miles in a supposedly brand new car we were on our was to the Cairngorms when we got a flat tyre. Having call customer services they tried to sting us for more cash at every possible corner, I had to explicitly ask multiple times about extra costs of all the services I was offered including roadside assistance and… Read Full Review

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★☆☆☆☆

“we will contact you in 7 days”

Written on: 01/09/2016 by digster459 (1 review written)

Been promised a call 4 times with my initial complaint regarding their diabolical services. Everytime i am told i will receive a reply in 7 working days. 2 months on... im still waiting for those calls. … Read Full Review

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★☆☆☆☆

“Very expensive options”

Written on: 22/08/2016 by Strickland1970 (1 review written)

The staff are friendly but very aggressive about upgrades, must be on commission. Told upgrade would cost 570 in total instead of 300, not told that would be added to the original 300 for a total of 870+ Asked for Saturday to Saturday got phone call on Friday and said I was late, another 100+. Check the small print and read everything twice. Better still use someone else!… Read Full Review

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★☆☆☆☆

“Stay clear from Europcar....Shady bussiness”

Written on: 21/08/2016 by Grazia63 (1 review written)

Rented on line to receive 5% discount. Car was totally paid for before my arrival( 1400.00). Received new card from my bank day before leaving for Italy. Had old card with me to prove it. Europcar refused to honor my contract. They said i would be receiving a refund and they drew up a new contract. They of course didn't have the car I originally booked, charged me significantly more (2800.00)I have returned from my trip and still don't see the refund....asked a representative to contact me… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH EUROPCAR! ”

Written on: 17/08/2016 by Calic338 (1 review written)

I'm a travel agent and I will never book Europcar anymore! Had a really bad experience...rented a car only for a day with 2 colleagues and paid for premium insurance to avoid any surprise! When returned the car at London Heathrow branch they refused to check the car in front of me...as result being charged £60 for a vehicle cleaning with no reasons. Money taken but not even an email sent from Europcar. Wrote a complaint to customer service the day after. Being told smoke occurred in the… Read Full Review

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★☆☆☆☆

“No Good”

Written on: 15/08/2016

Funny reading this as had an experience a few years ago on our honeymoon of all things. Hired a car through Thomas cook and paid all upfront with the paperwork to prove it. On arrival they asked for a £150 deposit. We thought this odd but paid in good faith. At the end they refused to give it back saying we had not paid a deposit and took no notice of our receipt. After phoning Thomas cook there and then they promised to refund our money straight away so we left it at that. We were lucky I… Read Full Review

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★☆☆☆☆

“Do not use this shameless company”

Written on: 13/08/2016 by AspenWhite56 (1 review written)

avoid at all costs, we got all the documents they requested and more but when we tried to collect our car they said we had to pass a security test which was 3 questions on our credit score............ one was what bank account did you open 13 years ago??? we have changed banks many times so who knows. they refused to hire us a car and would not give a refund. These guys are idiots and avoid at all costs never trust a company who operates a premium rate number as a complaints line … Read Full Review

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★☆☆☆☆

“downgraded, overcharged, wrong fees applied, no cust...”

Written on: 10/08/2016 by GrantGauthier162 (1 review written)

No stars would be my rating. Never before had had such a bad experience with a car rental company (and I rent car quiet often). Arrived in Paris and they did not have the type car I had paid for. After a 4 hour wait, was downgraded to a much much smaller car and was not reimbursed for the gross cost difference - plus all the poor treatment. Had to travel France in a mini 2 door compact car with a family of 4 + suitcases for 3 weeks - no leg space for anyone. Tried to switch/upgrade cars is 2… Read Full Review

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★☆☆☆☆

“Beware of hard sell to upgrade”

Written on: 09/08/2016

We were strongly advised at Europcar (Manchester airport) to upgrade to a diesel car at pounds 15 per day plus VAT on the basis diesel was much cheaper than petrol and we would save lots of money on efficiency also over a 12 day hire. This proved to be totally inaccurate and, in our opinion, dishonest. On return home we finally managed to contact Europcar (this was difficult) and eventually received a terse reply copying the contract we had signed. We accept we were naive about the relative… Read Full Review

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★☆☆☆☆

“On the booking Europcar stated to bring the Credit or...”

Written on: 09/08/2016 by JohnnyAck (1 review written)

On the booking Europcar stated to bring the Credit or Debit card the car was booked with when picking up. At Beauvais airport Europcar said I HAD to buy the extra insurance because I was paying with a Credit card. Complaining to Europcar they say I signed the form (which was in French) with the extra cost… Read Full Review

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★☆☆☆☆

“Always extra to pay with insurance”

Written on: 08/08/2016 by Troyw341 (1 review written)

I hired a car from Kingston upon thames. Booked online. when I went to collect car I was advised to take out better insurance which was virtually the cost of the car. I was told I could return the car earlier which I did by 3 days but having paid £250 for the cheapest car I only saved £20!! The couple before had booked online and paid extra insurance but they were advised to pay more to cover tyres and windscreen. To me this insurance is a money maker for them. I will not use Europcar ever… Read Full Review

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