Europcar Reviews

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★☆☆☆☆

“Charged for previous damage & staff made rude comment ”

Written on: 15/04/2015

Europcar (Bristol Airport) On collection staff very polite until we refused the upgrade they were offering. Then turned rude. My husband had to carry car seat himself to car, along with our case, pram and travel cot! No help issued! We had to try to fit car seat ourselves with no instructions. Car very dusty and couldn't do proper inspection before we left. However, didn't appear to be any significant damage to car. Turned out make of car seats have been recalled due to safety being… Read Full Review

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★☆☆☆☆

“We made a trip to Europe which ends TODAY April 14,...”

Written on: 14/04/2015 by Valefras (1 review written)

We made a trip to Europe which ends TODAY April 14, 2015 We traveled from Frankfurt to Italy and back. Everything was WONDERFUL. Except our experience with EUROPCAR FRANKFURT AIRPORT. When we returned our car my husband forgot his camera under the seat. As we were staying in a hotel at the airport we immediately went back to retrieve the camera, confident of finding it. We were SADLY disspointed. The camera was nowhere to be found. And if we thought we would get good attention and service from… Read Full Review

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★☆☆☆☆

“South Africa Billing Problem ”

Written on: 12/04/2015 by Ryker178 (1 review written)

The car was fine, but the bill was not consistent with what was guaranted. So far, I have not received any resolution through customer service… Read Full Review

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★☆☆☆☆

“Avoid this company like the plague!”

Written on: 08/04/2015 by Holly1983 (1 review written)

Dreadful company beware of the excess, as they will not advise you until you collect the car that you have a £1000 excess unless you pay £11 extra per day! I unfortunately got caught speeding by a few miles per hour and europcar deducted money from my bank account 1 month after the hire ended without permission as a penalty for being caught speeding! Absolutely disgusting behaviour. They keep your bank details indefinitely and withdraw money when they see fit. A very angry customer who will… Read Full Review

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★☆☆☆☆

“Worst experience with Europcar”

Written on: 03/04/2015 by DiegoMcDowell1979 (1 review written)

I just had the most unpleasant experience ever with Europcar. I made a reservation for a rental car in Israel and I received a confirmation with the money I paid and the money that will have to be taken as deposit, which is the exact amount of 323.6 euros. When I got to their office in Israel, not only that I was attended by the most rude person ever, but they asked me to pay 400 euros for the deposit instead of the sum on the reservation. In the end they blocked more than 500 euros from my… Read Full Review

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Oldsculler's Comment

Written on: 03/04/2015

I had a similar experience but delivered with lots of blarney at Cork Airport last year. Essentially like you I had booked what I understood was an 'all-inclusive' car rental at a very good price. When I arrived at the desk the list of extras was significnat accompanied by the warnings that the merest hint of a scratch or cut to the tyres would result in a large excess being applied.

I had used Europhire lots of times in France and also in Scoptland without any of this hassle - which I suspect is driven by extra commission payments to the check-in staff. I will never use Europ Car again no matter how attractive the inital quote appears.

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★☆☆☆☆

“car hire”

Written on: 01/04/2015 by liberato (1 review written)

i hired a vauxhall zafira from europe car which seemed like a good deal, when i got back from holiday i found out they had charged me £100 on my credit card, when i checked my emails they had emailed me two days after i had gone away, they said we had ten days to respond but i was away!!, they said i had scratched the car charging me £62.00 and that i hadint filled up up the tank when in fact i had and i hadint scratched the car, their customer service people when i phoned up to complain were… Read Full Review

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★☆☆☆☆

“If you get fined during rental period...”

Written on: 27/03/2015 by adammekla (1 review written)

If you get fined during rental period Europcar will charge you administration fee (for posting your details back to council) which is £36 (more than days worth of their car hire and more than fine itself), but that's not all. If during period of hire you will receive more than one fine, Europcar will charge you for each of those fines. I went twice on bus lane in Reading during one day of hire and Europcar received two fines in one letter (member of their team has admitted that), so what… Read Full Review

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Tempestoso's Response to adammekla's Review

Written on: 04/04/2015

i just got ripped off by this company, go to trading standards

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★☆☆☆☆

“DO NOT HIRE FROM EUROPCAR!!!”

Written on: 24/03/2015 by tb1310 (1 review written)

BE VERY CAREFUL BEFORE HIRING A CAR FROM HERE! I hired a car from europcar Dartford, online had no trouble hiring and taking my money, then went to pick up and was told they would not accept an Indian driving licence, the team leader rather than apologising made excuses, we still do not have our deposit back, no where on their site does it state this, should this question should be asked when booking??? rather than letting you book and turning you down. The story goes on but, I then went to… Read Full Review

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★☆☆☆☆

“Don't hire with this company ”

Written on: 21/03/2015 by 135macabre135 (1 review written)

We hired a car in Italy and when we returned it there was a dent smaller than my fingernail in the side of the car. They told us it would cost €50 ish when in Italy. We received a bill 3 weeks later for £800+. Europcar uk have been useless and told us that we have to take it up with the Italian europcar and they're separate companies. We've taken this to the ombudsman but they can do nothing. The onus is on us to hire solicitors to take it up in Italy. They're a disgrace. They're… Read Full Review

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★☆☆☆☆

“EUROPCAR - The Kings of " additional charges " !”

Written on: 21/03/2015 by brandstaetterhans (1 review written)

Over Christmas and new year my wife booked a rental car in the Northern Territory with " EUROPCAR ". The price was very reasonable. The problems arose a while later. ( Not the almost immediate extra charges by " EUROPCAR " though - that went like lightning ! ). Fact 1 : When we returned the rentall car to the airport depot of " Europcar ", it showed that we returned the car with LESS mileage than we picked it up. An administrative error must have been made by " EUROPCAR ". The attendant… Read Full Review

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★☆☆☆☆

“Never again europcar”

Written on: 16/03/2015 by McGuireky1956 (1 review written)

I book a car through airline e__ with their partner europcar in London Gatwich airport, cheap price at booking but the chaet me with extra insurance (+150%) Never again europcar - I have learn my lesson… Read Full Review

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★☆☆☆☆

“unjustified charges”

Written on: 09/03/2015 by Bria62 (1 review written)

I redeemed a replacement car FIAT PANDA 4X4 diesel 1300, provided by EUROPCAR at the cost of my insurance. I had read the reviews on the forum, and then, when checking out I checked the lock, glass, interior upholstery, presence spare wheel, roof antenna, and clocked the rental various scratches present on the body. Routes over 1000 km in seven days, all ok. When checking in I demanded that the clerk occur that the tank was full and there was no damage after a few days, unlocked the… Read Full Review

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★☆☆☆☆

“europcar san javier airport”

Written on: 09/03/2015 by martinhandy1131 (3 reviews written)

Avoid hiring a car through airline e_____t with their partner europcar in murcia airport,cheap price at booking looks good but total rip off with extra insurance at the airpirt desk,which is compulsory or sod off attitude, if you dont like it,no matter what you think of england our cust services are superb ,most people I find go with goldcar,so lesson learnt.AVOID EUROPCAR AT YOUR PERIL IN SPAIN, MARTIN… Read Full Review

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★☆☆☆☆

“europcar san javier airport”

Written on: 09/03/2015 by martinhandy1131 (3 reviews written)

Avoid hiring a car through airline e_____t with their partner europcar in murcia airport,cheap price at booking looks good but total rip off with extra insurance at the airpirt desk,which is compulsory or sod off attitude, if you dont like it,no matter what you think of england our cust services are superb ,most people I find go with goldcar,so lesson learnt.AVOID EUROPCAR AT YOUR PERIL IN SPAIN, MARTIN… Read Full Review

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★☆☆☆☆

“What a load of rubbish!”

Written on: 24/02/2015 by bazcar29 (1 review written)

Europcar is a load of tripe! They delivered us a van for no reason and now we are stuck in our house and cant get off our drive. Next time we will get a Herz car… Read Full Review

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★★★☆☆

“Robbed”

Written on: 24/02/2015 by James5827 (1 review written)

i hired a car out of Glasgow airport the car was great the staff were friendly, but these people have your credit card details and a few days after I had returned the car I was still getting charged. I called from Canada and was told it was for various charges £60or $100, left me feeling robbed. Like most people's I will never let that happen again. Never hiring a car from Europcar and never hiring from an airport… Read Full Review

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★☆☆☆☆

“Hidden charges, watch out theyse guys CHARGE!!”

Written on: 12/02/2015 by Harrington346 (1 review written)

I arranged to pick up a car from Biarritz airport at the price of 70, booked through www.carrentals.com. I was informed that I would have to pay 55.05 euros + VAT to return it to a different location in Montpellier. Howeveer, I did not read the small print that I was liomited to 500km for the 2 days which would make it impossible to do the journey with such a reservation, Montpellier being 540 miles away. Two days after returning the car, I was surprised to see they had helped themselves to a… Read Full Review

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★☆☆☆☆

“Horrendous service, car, price, location”

Written on: 10/02/2015 by ArmaniCraig (1 review written)

1) Outside airport – not the usual distance. They never mention this and they charge airport extra tax. There are three locations of car rental cars: across the road from the landing reception area (with all the short stay cars); inside the airport but shuttle distance; outside the airport in a place called airport city. This is outside, where traffic can be a problem, they claim. Europcar is the farthest away – will never mention it anywhere. They say it is 3 minutes shuttle. In fact on… Read Full Review

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★☆☆☆☆

“Europcar's sales tactics and additional charges”

Written on: 08/02/2015 by Jeanine1 (1 review written)

We booked car thru Rentalcar and they chose Europcar as the best price. At the time of booking 6 months before our holiday we opted for the small accident cover. When we arrived after an 18 hr flight, 13/12/14, exhausted and rather overwhelmed we were face faced with a sales agent that would not relent. We explained that we had taken the additional insurance and not require further cover. She just kept on talking and pushing a product eventually we just signed, frustrated and rather furious… Read Full Review

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★★☆☆☆

“dont get caught”

Written on: 25/01/2015 by chappy12 (1 review written)

Hired a 5 seater, wound up with a 4, also charged 21 euros airport tax, 61 euros for a tank of petrol, the car at best would fill with 25 euros. Fuel gauge went to last bar so put 6 euros in and it half filled!!! this was a citroen c1, sounds like a hair dryer. Only plus side is its great on fuel. If I'd had 2 I could put one on each foot and used them as roller skates. Not recommended for large people or if you have luggage… Read Full Review

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