Europcar Reviews

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★☆☆☆☆

“Worst customer service...ruin our whole experience! ”

Written on: 06/02/2016 by Corbettiz368 (1 review written)

Not recomend at all...really chose a different rental agency… Read Full Review

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★☆☆☆☆

“No show collection”

Written on: 01/02/2016 by Regularhire (1 review written)

Hired a vehicle which was delivered and all went well! The vehicle needed to be collected from a residential address in Glasgow the following day. This did not happen and the driver then had to call the airport office spoke to a female staff member who was rude to him. The car hire company agreed to collect it from the residential address and had the drivers contact details so why was their no communication and there is absolutely no need for bad behaviour… Read Full Review

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★☆☆☆☆

“they filled in form AFTER i sighed it.”

Written on: 28/01/2016 by totenbo (1 review written)

THEY FILLED THE DAMAGE AFTER I HAVE SIGHED THE RETURN PAPER WORK. When I returned the car, I have sighed the page they presented to me. There was no writing except for hand written dates of start/end of rental. so I sighed it and off they went with the car. Then I have received £500+ estimate for a scratch, with the page that I have sighed but this time with some extra information like return mile and damage. How can I prove that they filled it in after I have sighed.. They didn't give me the… Read Full Review

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★☆☆☆☆

“Europecar equals big mistake!!”

Written on: 15/01/2016 by conneddriver (1 review written)

Despite buying the super cover when booking the car hire online and despite the person at the europe car desk knowing and stating that I already had additional cover and then not explaining any costs or terms it transpires I was billed for £389.92 for 14 days additional cover. Seemingly I had initialled the form. Be careful as to what you sign for and despite the queues behind you do not feel pressurised and read it carefully. I had purchased the car through auto europe who offered an… Read Full Review

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★☆☆☆☆

“complacent and uncaring service”

Written on: 14/12/2015

Europcar is popular because they are large and work at airports and cities with airlines like Easyjet and other companies and so have a ready market. We have found their disinterested attitude very annoying, particularly in Lisbon. We rarely get the car type that we booked. Last time the car supplied (Fiat 500) was more like a slow noisy bus than the small Peugot that we ordered. Not good for narrow cobbled streets and small country lanes. The staff really don't seem to care - or the Europcar… Read Full Review

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★☆☆☆☆

“bad service”

Written on: 06/12/2015 by Payton1962 (1 review written)

Our plane was going to be delayed. Rang ahead to advise europcar. To our surprise they said that we had already picked it up. Made numerous phone calls to sort it out. The phone calls came to almost $200.00 AUS. We requested that europcar reimburse some of the phone calls. They refused despite several phone calls and emails. They are hopeless and we will never go through them again. … Read Full Review

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★☆☆☆☆

“WHAT A RIP OFF, WAS GOING TO BE CHARGED £650.00 FOR A...”

Written on: 01/12/2015

I hired a car from weston super mare downtown, the car asked for was not available given a skoda octavia, when i ordered a small car. I went to a hospital and someone revered into the vehicle and put a 2" dent in the bodywork above the bumper. I took the car back and the rep apprised the damage and quoted me £250, for a 2" dent. I reluctantly paid this and wrote to head office in leicester and had correspondence with senior relations manager. He was very unhelpful and produced some paperwork… Read Full Review

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★☆☆☆☆

“My letter to the Europcar's Top Manager”

Written on: 24/11/2015 by alexeymatyna (1 review written)

Mr. Fenix, My name is Mr. Matyna. I'm a customer of Europcar for more than three years. That is not big time. But I supposed to use the service of Europcar for a long time till my last rental was happend a few days ago. I used the service of Europcar only. I was completely satisfied. I assume that Europcar was also happy with such client as me. As a result I received the card Privilege Executive a couple months ago. The subsequent events will show all bitter irony of the current… Read Full Review

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★☆☆☆☆

“St Pancras branch - Awful service and a complete ripoff”

Written on: 22/11/2015 by alibaba79 (1 review written)

Outrageous service by Europcar today. Got to the location to pick up the car at 11am to find the car wasn't there. Problem number one. it arrived later and then was not theone I had ordered but a HUGE ford transit people carrier which I did not want to drive (I had ordered a compact car) By this time I had already done all the paper work and paid the security deposit. The guy at the desk said I could change it tomorrow for another car on another location. NO GOOD for me as I am going away… Read Full Review

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★☆☆☆☆

“V. terrible customer service and they take unauthorise...”

Written on: 19/11/2015 by 425Sutherland (1 review written)

Europcar UK is a very bad company. I was charged over £600 because their staff incompetency. The customer service is poor and they give wrong information, they also lie. I was informed that a driver was on their way to pick up my car after the rental, no driver came and I was charged fee due to their fault. I tried to get the money back but no luck. Do not use this company or give them your card, unless you want to be charged for someone that is not under your control. I will not recommend… Read Full Review

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★☆☆☆☆

“Extra miles charged ”

Written on: 19/11/2015 by tracscott (1 review written)

I have just returned a car via the delivery and collection service, everything was fine, I picked a package with 2000 miles and I needed the car for 8 days as mine was written off. They came to collect the car 18.11.15 after I had to chase them to find out if they were picking it up. I made sure that the fuel was filled up to the top. I was shocked to get an invoice from them charging me for 1200 miles, so in 8 days they are saying that I have travelled 3200 miles, I commute 30 miles… Read Full Review

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★☆☆☆☆

“Do not hire a car with Europcar!”

Written on: 16/11/2015 by eileenmwilson (1 review written)

I was charged for "roadside assistance" when I didn't ask for it and was not informed by staff of this charge. It is in the small print - when you collect the car and sign a document this charge is there, but, when I originally booked the car hire over the phone the adviser told me this was the "total cost" of hiring the car. They are very underhand, if not dishonest. I tried to get a refund through customer services, but they wouldn't budge - so much for customer services! I will never hire a… Read Full Review

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★☆☆☆☆

“3 hours waiting for NOTHING”

Written on: 09/11/2015 by Gentry397 (1 review written)

Shame on #Europcar Express Assistance Service. After +3h nobody appeared! I waste my day to finally leave the car on the side of the street, still worst I lost my flight connection thanks to this ad infinitum time in such a suspicious "express" for a nonsense assistance… Read Full Review

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★☆☆☆☆

“Rude Staff ”

Written on: 08/11/2015 by JaxsonBell (1 review written)

Cannot believe how rude the lady at the counter was on Sat 7th Nov 2015,West Quay Southampton. She actually made my daughters friend cry, should be ashamed of herself. I was not actually renting a car on this day, but on their premises with a friend. Europcar will not be on my list of rental companies in the future. … Read Full Review

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★☆☆☆☆

“Europcar Belfast International Airport Customer Service”

Written on: 02/11/2015 by RodMc1955 (1 review written)

I am from Australia and booked and paid for a luxury car for 17 days hire at Belfast International Airport. The Mercedes I booked was not available and a Jeep was substituted. I reluctantly accepted the car, unseen of course and expected a new and very flash 4 wheel drive Jeep. In the carpark the Jeep somehow turned into a Hyundai front wheel drive manual, with genuine fake leather. I was ussured everything would be addressed by the helpful staff. I have now written 3 letters without response… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 01/11/2015 by Alana63 (1 review written)

I booked the car hire online through Expedia and was quoted $330 CAD for the duration and approximately $180 for insurance although they couldn't book the insurance. I thought great & booked it. When we arrived at London Heathrow & started processing the booking, the Europcar staff was saying the rate (including insurance which was of course compulsory) was nearly 700 GBP. That is 3 times what I was quoted & agreed to! I finally managed to get them down to about 570 GBP but that was it. The… Read Full Review

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★★★★★

“Europcar Palma Airport”

Written on: 11/10/2015

have just returned from holiday in Mallorca where I used Europcar for 7 days. I remembered the 2-2.5 Hour journey to our hotel in Paguera, so I did not want a coach transfer for a 30 min car journey., nor did I want to pay for a taxi both ways. Good friendly staff at the checkin desk. However, coming down the arrivals hall the first Europcar desk turned out not to be the one I needed. Mine was"around the back" the otherside. Not a real problem but this side was busier. Did the paperwork, was… Read Full Review

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★☆☆☆☆

“Appalling Customer Relations and Lousy After Sales Exp”

Written on: 10/10/2015 by BryanTimber (1 review written)

Firstly, it took Europcar more than a month to give me a response on my authorisation charge inquiry, despite me calling and emailing on 3 separate occasions. I had to chase Europcar for an answer. Secondly, Europcar's process of placing an authorisation charge on customers' credit card is ridiculous. When I picked up the car at Perth Airport on 18 Aug 15, a charge of AUD1,410.74 was made to my credit card. This was the deposit plus GPS and additional driver charges. But, the very next day on… Read Full Review

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★☆☆☆☆

“Impossible to contact”

Written on: 05/10/2015

I had a problem with goods left in my car at Europcar Santander Airport. I am trying to arrange collection but the phone line is either engaged or rings with no answer. My courier company requires an e-mail address but it is impossible to find one for their branch in the airport. Their customer service dept in Spain does not speak English. Customer service in the UK did not respond to my e-mail. I resorted to sending an Air Mail Letter requesting they contact me by e-mail so that I can recover… Read Full Review

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★☆☆☆☆

“Unsafe shocking customer service ”

Written on: 30/09/2015 by Bronsonf268 (1 review written)

SECURITY AT EUROPCAR MARSEILLE AIRPORT FRANCE My parents (in their 70's) have just returned to the UK after hiring a car at Aeroport de Marseille, Provence, 13700 Marignane- Ref Contact de location 2087852817, collection Lot -50. They were given a Description des dommaages document, when he had submitted the necessary items. He was given the keys and was told where the car was to be found- Lot 50. The car had obviously not been checked as my parents found additional damage in areas 3… Read Full Review

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