Europcar Reviews

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★☆☆☆☆

“unjustified charges”

Written on: 09/03/2015 by Bria62 (1 review written)

I redeemed a replacement car FIAT PANDA 4X4 diesel 1300, provided by EUROPCAR at the cost of my insurance. I had read the reviews on the forum, and then, when checking out I checked the lock, glass, interior upholstery, presence spare wheel, roof antenna, and clocked the rental various scratches present on the body. Routes over 1000 km in seven days, all ok. When checking in I demanded that the clerk occur that the tank was full and there was no damage after a few days, unlocked the… Read Full Review

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★☆☆☆☆

“europcar san javier airport”

Written on: 09/03/2015 by martinhandy1131 (3 reviews written)

Avoid hiring a car through airline e_____t with their partner europcar in murcia airport,cheap price at booking looks good but total rip off with extra insurance at the airpirt desk,which is compulsory or sod off attitude, if you dont like it,no matter what you think of england our cust services are superb ,most people I find go with goldcar,so lesson learnt.AVOID EUROPCAR AT YOUR PERIL IN SPAIN, MARTIN… Read Full Review

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★☆☆☆☆

“europcar san javier airport”

Written on: 09/03/2015 by martinhandy1131 (3 reviews written)

Avoid hiring a car through airline e_____t with their partner europcar in murcia airport,cheap price at booking looks good but total rip off with extra insurance at the airpirt desk,which is compulsory or sod off attitude, if you dont like it,no matter what you think of england our cust services are superb ,most people I find go with goldcar,so lesson learnt.AVOID EUROPCAR AT YOUR PERIL IN SPAIN, MARTIN… Read Full Review

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★☆☆☆☆

“What a load of rubbish!”

Written on: 24/02/2015 by bazcar29 (1 review written)

Europcar is a load of tripe! They delivered us a van for no reason and now we are stuck in our house and cant get off our drive. Next time we will get a Herz car… Read Full Review

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★★★☆☆

“Robbed”

Written on: 24/02/2015 by James5827 (1 review written)

i hired a car out of Glasgow airport the car was great the staff were friendly, but these people have your credit card details and a few days after I had returned the car I was still getting charged. I called from Canada and was told it was for various charges £60or $100, left me feeling robbed. Like most people's I will never let that happen again. Never hiring a car from Europcar and never hiring from an airport… Read Full Review

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★☆☆☆☆

“Hidden charges, watch out theyse guys CHARGE!!”

Written on: 12/02/2015 by Harrington346 (1 review written)

I arranged to pick up a car from Biarritz airport at the price of 70, booked through www.carrentals.com. I was informed that I would have to pay 55.05 euros + VAT to return it to a different location in Montpellier. Howeveer, I did not read the small print that I was liomited to 500km for the 2 days which would make it impossible to do the journey with such a reservation, Montpellier being 540 miles away. Two days after returning the car, I was surprised to see they had helped themselves to a… Read Full Review

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★☆☆☆☆

“Horrendous service, car, price, location”

Written on: 10/02/2015 by ArmaniCraig (1 review written)

1) Outside airport – not the usual distance. They never mention this and they charge airport extra tax. There are three locations of car rental cars: across the road from the landing reception area (with all the short stay cars); inside the airport but shuttle distance; outside the airport in a place called airport city. This is outside, where traffic can be a problem, they claim. Europcar is the farthest away – will never mention it anywhere. They say it is 3 minutes shuttle. In fact on… Read Full Review

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★☆☆☆☆

“Europcar's sales tactics and additional charges”

Written on: 08/02/2015 by Jeanine1 (1 review written)

We booked car thru Rentalcar and they chose Europcar as the best price. At the time of booking 6 months before our holiday we opted for the small accident cover. When we arrived after an 18 hr flight, 13/12/14, exhausted and rather overwhelmed we were face faced with a sales agent that would not relent. We explained that we had taken the additional insurance and not require further cover. She just kept on talking and pushing a product eventually we just signed, frustrated and rather furious… Read Full Review

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★★☆☆☆

“dont get caught”

Written on: 25/01/2015 by chappy12 (1 review written)

Hired a 5 seater, wound up with a 4, also charged 21 euros airport tax, 61 euros for a tank of petrol, the car at best would fill with 25 euros. Fuel gauge went to last bar so put 6 euros in and it half filled!!! this was a citroen c1, sounds like a hair dryer. Only plus side is its great on fuel. If I'd had 2 I could put one on each foot and used them as roller skates. Not recommended for large people or if you have luggage… Read Full Review

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★☆☆☆☆

“Tantamount to theft!”

Written on: 23/01/2015 by vonnykent (1 review written)

I rented a car for 1 week between 10-17 January 2015 from Bristol Airport. My first problem was when I went and queued at the counter. I was wondering why the two people at the counter in front of me were being what appeared to be 'rude' to the staff. When I got to the front I discovered why. The time it was taking and the questions they were asking. Yes I understand that they need clarification on some things which is fine, but surely when you order a car you choose the car you want and… Read Full Review

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★☆☆☆☆

“What constitutes a full tank?”

Written on: 23/01/2015 by Miss_McLaughlin (1 review written)

Here's the rub... I hire a car from Standsted Airport with no pre-hire check summary and the tank is only 7/8 full. So I get to my destination in Hamilton (one way hire) and fill up to the same level. When I get my credit card bill, there's an extra £40 on my 'invoice'. They charged me for 11 litres of fuel at £2.80 a litre. I'm still waiting on a call from a manager.... Won't be holding my breath. Just thought I'd take the time to warn other people about this rip- off. Give them a wide… Read Full Review

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Vonnykent's Response to Miss_McLaughlin's Review

Written on: 23/01/2015

This is pretty much what has happened to me in Bristol only I took the trouble to fill it up within 3-4 miles of the airport and they've charged me 6 litres at £2.31 per litre! It's not the amount it's the principle! Do they have some kind of scheme running?

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Miss_Mclaughlin's reply to Vonnykent's Comment

Written on: 23/01/2015

Looks like it... They get their pound of flesh.

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Tempestoso's Response to Miss_McLaughlin's Review

Written on: 04/04/2015

this happened to me in march they charged me an extra £38.00 im writing to trading standards, they seem to have a lot of bad reviews

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★★★★☆

“Good Company for car rental but beware of what you...”

Written on: 20/01/2015 by Glenne_n (2 reviews written)

I usually use Europcar for one way airport rentals from Derby to Heathrow and the return journey after our vacation. I don't usually have a problem as I normally read the fine print careful before signing anything. On this rental I prepaid for a 7 seater or similar for both legs of the journey at a base price of 90 GBP for each leg. I paid a further premium for an additional driver and to reduce the 1000 GBP excess to zero. The vehicle supplied was a 8 seater Fiat Skudo which was ideal for 5… Read Full Review

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★☆☆☆☆

“ Dirty Car”

Written on: 14/01/2015

we were delivered a Vauxhall Astra after our own car had been damaged in an accident. The car was dirty on reciept. We were told to inspect the car for for damage despite it being both dirty and dark.The fuel level was not full but the operative claimed it was when he left the depot? The car itself functioned properly but after its collection from our neighbours the company wrote to us two weeks later requesting a further £9.50 for fuel shortage. The car had been topped before return and no… Read Full Review

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★☆☆☆☆

“Other car hire companies are available”

Written on: 04/01/2015 by JonNC (1 review written)

We hired a vehicle From Europcar at Basel airport on 29 December. After a few miles on the auto route we found that the screen washers weren't working. Road conditions weren't good, it was snowing and this was settling on the outside lane of the motorway, which is unusual in Switzerland. We stopped at the next services to buy screen wash, but when we tried to fill the washer reservoir we found it was already full - of frozen water. So we limped across Switzerland stopping every 20 miles to… Read Full Review

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★★★☆☆

“Cheap but be careful”

Written on: 03/01/2015 by StinkyBoo (1 review written)

I use Europcar because the price is so cheap, especially if you book through a third party comparison site. I've rented a few times and not had any issues. The latest car I rented had quite a bit of damage. All four rims were scraped, there was front bumper damage, a cracked wing mirror and some other minor damage. I looked over the car and although it had the noted damage, it had been cleaned/buffed to look pretty good and I couldn't see any undocumented damage. As always, I took photos… Read Full Review

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★☆☆☆☆

“Rent cheap but regret it”

Written on: 30/12/2014 by Alisman (1 review written)

To save you the trouble of reading this review, just don't book with this company. If you are interested: Booked through a third party and go an excellent rate, but that's where it ended. Reservation staff at Heathrow added insurance and recovery despite me explaining that I didn't need them, and handed over my contract saying that the only charge to my card would be the refundable deposit. Unfortunately I signed, and ended up paying for £160 for cover I didn't need at four times the cost of… Read Full Review

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★★☆☆☆

“Really Poor Service”

Written on: 29/12/2014 by Barrie.g (1 review written)

Arrived at Heathrow Europe car coach pick up point at 10.45pm on a cold December night and waited well over 30 minutes for a minibus to arrive. Whilst at the bus stop 2 x Hertz and 2 x Enterprise minibuses came and went with still none from Europe car. On the Enterprise second visit to the bus stop the driver asked if we would like to wait in the warm on his bus as we'd been there so long. On our eventual arrival at the Europe car office there were only two members of staff working with a… Read Full Review

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★☆☆☆☆

“PLEASE DO NOT USE THIS COMPANY”

Written on: 28/12/2014 by jqWentworth493 (1 review written)

They try to extract every penny they can out of you, change rental price as and when they want and contradict themselves in doing so and are really bad with customer service do yourself a favour, they are no good … Read Full Review

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★★☆☆☆

“Dissapointing”

Written on: 10/12/2014 by MartinVeenstra (1 review written)

Europcar Thessaloniki, Greece: Unlike the other car rental companies, Europcar is reached by shuttle. We needed to wait for the other people who had booked with Europcar. Another downside of the shuttle is that the people that we waited for, got out first and got served first. So all together a bit of a delay in starting our vacation. The rental car never broke down, so that is why I will not give it one star. However.. The car looked horrible. Dents, scratches, and it was dirty. Quite… Read Full Review

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★★★☆☆

“Prepaid car, got hit with 200% more fees upon return”

Written on: 10/12/2014 by capnhairdo (1 review written)

Booked a Hyundai i20 for a trip from Brisbane to Sydney, Australia, through RentalCars. The car was fine, and we picked it up and returned it without incident, full of gas. The issue was with all the hidden and downplayed fees. We prepaid $198 for this rental. I was aware that there was a $227 charge for returning the car to a different location, which RentalCars.com refused to include in the prepaid cost and said would have to be paid at the depot. Fine. But buried in their terms &… Read Full Review

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