Europcar Reviews

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★☆☆☆☆

“DO NOT RENT from this company!! Be warned espcially of...”

Written on: 15/11/2010

DO NOT RENT from this company!! Be warned espcially of their London Kings cross branch whose staff & managment are beyond awful. It is hard to believe this company are employing such ignorant and rude staff and put a man in charge who could not even move out of his office chair or had anything postive to say or show ability to deal with a complaint. A 3rd party hire company agreed on a recorded phone conversation that they have had a number of complaints regarding this particular branch… Read Full Review

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★☆☆☆☆

“The website is misleading and the staff a the...”

Written on: 10/11/2010

The website is misleading and the staff a the Nottingham Branch are either uninformed or unhelpful. I have added poor to the condition of the vehicle and choice of vehicle however this only because I had to give an option as we cancelled the hire of the car before we got it. Due to the lack of communication, the difficulty of getting through to anyone on the phone and then the unhelpful approach of the sales team… Read Full Review

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★☆☆☆☆

“Slight scratch on the side door. ”

Written on: 10/11/2010

Slight scratch on the side door.
Charged FULL excess of $2893 and still no refund. They have been so bad with customer service. NEVER call you back. Ive called every 2nd day. Ive been chasing this for OVER a month now and they keep giving me excuses and blaitent lies. NEVER again Europcar. NEVER! They have not even had the car assessed for the damage and in the mean time they have rented the car out numerous times! What a joke. I also left the GPS in the glove box but called them immediately… Read Full Review

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★☆☆☆☆

“This review is only for Europcar in Italy. I've used...”

Written on: 09/11/2010

This review is only for Europcar in Italy. I've used other Europcars around the globe and have not encountered any problems before.
Problems:
1) Made to sign a contract which is in Italian, when I don't speak or read Italian
2) No advice given on driving around Italy and their rip off penalty notices
3) Charged £2.50 for a reflector jacket, when this should already be included in the package (what next, charging customers for first aid boxes, triangles etc) got my money back in the end.
4)… Read Full Review

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★☆☆☆☆

“STAY AWAY AT ALL COSTS. ”

Written on: 05/11/2010

STAY AWAY AT ALL COSTS.

Hired a car over the phone to get my husband home from a course he was on with his job. When speaking to the reservation team not a problems to get the car delivered to him as he could not get to the office and to be collected the from the same place in 3 days. Only to get a phone call 4 hours before the car was due to be delivered to him to say that they could not drop the car to him as it was not his home address.
Phoned customer services to ask why they had taken my… Read Full Review

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★★★★★

“We were really nervous about using this company to...”

Written on: 29/10/2010

We were really nervous about using this company to rent a car while we were in Croatia because of all the bad reviews, but our experience was perfect! The car was in great condition, we were charged the amount they said we would be charged and there were no hidden fees. We're very happy we used them! It was so much cheaper than the other companies. The staff we encountered were business like if not overly friendly. They were flexible with our return date too! I would certainly rent from them… Read Full Review

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★★☆☆☆

“Just returned from a week in Crete, we used Europcar...”

Written on: 27/10/2010

Just returned from a week in Crete, we used Europcar as we had thought it a good hire car company, we were wrong, the car was a 10 year old renault clio with 85000klm on it, one bald tyre, it leaked oil on the drive of the villa we stayed at, it rained one night and found the next morning the back seat was soaking, rotted window rubbers seamed to be the blame. In my opinion use another company, i know i will be doing. 1 out of 10… Read Full Review

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★☆☆☆☆

“I would never ever use this company again. I had the...”

Written on: 26/10/2010

I would never ever use this company again. I had the car booked for 10am but due to a recent policy change I didnt leave their office till 3:15pm. The staff were ignorant and very unhelpful all gave me a different answer as to why i couldnt get a car and kept changing the rules. They told me i was meant to return the car to Manchester when i had booked to say i was returning it in Wales. I had an option of 4 cars in the carpark and all had quite a bit of damage to them. I would never recommend… Read Full Review

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★☆☆☆☆

“Here is a brief synopsis of my car rental experience...”

Written on: 25/10/2010 by zarpe77 (1 review written)

Here is a brief synopsis of my car rental experience with Europcar in Gerona Spain. Before writing this warning I asked Europcar for their take on my experience. In order to be fair I will include it in this email but note that the only issue it addresses is that I picked up the car after 12


I arrived at your rental office at the Gerona Rail Station a little after 12 noon to pick up a vehicle I had reserved online earlier that morning. The person who is working today.. he told me his name was… Read Full Review

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★☆☆☆☆

“I made two bookings with Europcar on our recent trip...”

Written on: 22/10/2010

I made two bookings with Europcar on our recent trip to Nice, as we were breaking our holiday with a week in Corsica. On both occasions a VW Golf was selected. The first car we were given was a Ford Focus, which was fine. However, when we went to collect our second car I was not satisfied with what I was offered. It was a Renault Mode, I think, and had an engine of 1100cc which was always labouring on the motorway. It was rubbish. In any case I returned to the office and explained that I had… Read Full Review

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★☆☆☆☆

“I hired a car from Europcar at Tarbes/Lourdes airport...”

Written on: 21/10/2010

I hired a car from Europcar at Tarbes/Lourdes airport in France in
September. When I returned it the man at the desk didn't want to
examine the car, so I insisted that he signed the rental agreement to
confirm that there was no damage and that it was full of fuel.

I was very surprised then to find that they charged my credit card with
another £32 a few days later. I phoned Europcar and had a surreal
conversation with someone called Joe in Customer Services. He said that
they had no… Read Full Review

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★☆☆☆☆

“I am currently on assignment overseas and work in the...”

Written on: 18/10/2010 by Sailor83 (1 review written)

I am currently on assignment overseas and work in the private yacht sector as a navigation officer. I had to return to the UK in April 2010 and wanted to hire a car. I booked for an economy vehicle through the company "Auto Europe" for the period 1st May 2010 to 1st June 2010 and this booking was then subcontracted to Europcar. The collection and drop off point was set to be Leeds Bradford International airport. For this rental, I was charged 510.38 GBP which shows on my credit card 29th April… Read Full Review

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★☆☆☆☆

“Again - they would get a zero if possible, but one...”

Written on: 16/10/2010

Again - they would get a zero if possible, but one star is minimum!
I rent cars in various locations (USA/UK/Europe) around once a month, and several years ago made a conscious decision not to use Europcar because of what I considered to be their fraudulant techniques to raise additional revenue. This decision was made after a rental at Glasgow Airport when on returning the car after a one day rental I was accused of damaging a tyre as it had a cut the size of a fingernail in the sidewall… Read Full Review

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★☆☆☆☆

“300 Euros taken from our card once we returned home. ...”

Written on: 15/10/2010 by gaynordriscoll (1 review written)

300 Euros taken from our card once we returned home. Complained about this and was told it was for damamge to the car. No damage was caused. DO NOT HIRE FROM THIS COMPANY. Unable to give a Zero rating… Read Full Review

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★☆☆☆☆

“Didn't get the type of car reserved, wasn't full of...”

Written on: 07/10/2010

Didn't get the type of car reserved, wasn't full of fuel, charged Eu46 plus tax for being delayed, charged for fuel when the car was returned full. The worse car hire company I have ever dealt with… Read Full Review

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★☆☆☆☆

“Eurocar Brisbane Airport were too busy to come and...”

Written on: 06/10/2010

Eurocar Brisbane Airport were too busy to come and check the car with us when we collected it but said it was fine for us to take (silly us). On returning the car to Maroochydore airport 6 days later, no one was there to take the car from us even though we arrived on our designated time. We checked the car and went off in serch of the office to give the keys back. No one was in the office at the airport either just a sign saying 'leave keys in this slot'. As we needed to take our flight we had… Read Full Review

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★☆☆☆☆

“I would strongly advise people to stay away for Europcar. ”

Written on: 06/10/2010

I would strongly advise people to stay away for Europcar.
We was quoted £239 for a weeks hire and when we it appeared on my card statement the price was £312.56.

Customer services promised to respond with 7 days,got a e-mail after 10/11 days.

Stay away from them
Andrew Stow,Gainsborough,UK… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER!!!!! Do not rent a car from this...”

Written on: 06/10/2010

WORST COMPANY EVER!!!!! Do not rent a car from this company! They screwed me while on my Italian vacation. I requested to have a GPS and they didn't have it for me. They said it's "very easy" to get around, which it wasn't. Had to end up spending money on public transportation. Now, they won't respond to my email. Can't even get a person on the phone. Does anyone have a number that works for this company???… Read Full Review

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★☆☆☆☆

“I am visiting from the USA, my auto rental was...”

Written on: 05/10/2010 by Talus77 (1 review written)

I am visiting from the USA, my auto rental was received at the airport. The rental process was simple and the car seemed rather nice for my needs. My needs were travel through mountainous island areas .... Including the volcano region. While stopped in a town called Cialos which is way up in the mountains along some white knuckle roads, I noted the front left was low on air. A closer inspection revealed the steal radial bands were protruding. The other side was equally bad. I have waited 2… Read Full Review

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★☆☆☆☆

“I will never rent a car from this company again. The...”

Written on: 04/10/2010

I will never rent a car from this company again. The staff at the desk in newcastle airport were the rudest people i have ever met in my life. There was no car for us but the details of our bookings were sitting on the shelf in full view. We were told they operate on a first come first served basis and they had no cars left. We received no apology. We had elderly parents with us, one in a wheel chair. I wrote a letter of complaint and did not receive a reply. Unbelievably apauling customer… Read Full Review

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