Europcar Reviews

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★★☆☆☆

“Europcar Kennington”

Written on: 11/07/2014 by Maldonado1993 (1 review written)

I changed the time of my hire to one hour earlier and got confirmation over the phone. I arrived at the place and the car wasn't ready. The alternative car they offered wasn't great, but they offered me an upgrade for £30 extra a day. It was only when I got my credit card receipt that I realised they meant £30 BEFORE VAT. It didn't make a huge difference but adds up each day. I decided to complain but got pretty short shrift from Europcar. Basically, it is a budget place with little… Read Full Review

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★☆☆☆☆

“Europcar Amsterdam Schipol airport”

Written on: 10/07/2014 by Kiwitravellers (1 review written)

Helpful staff member checked us out with the car and said that any changes we wanted to make....just call or email. Wrong!! We emailed with one weeks notice saying we wanted to bring the car back one day early as we couldnt get a flight out the day the car was hired until. No way was the reply. You booked on line so you cant get a refund. If we had asked to extend for a day....do you think it would have been a problem taking our money!! And on return, not even a days refund for the GPS. Bet it… Read Full Review

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★☆☆☆☆

“Santorini Airport Italy”

Written on: 09/07/2014 by Mead345 (1 review written)

When renting, one of the two Georges rushes you around that car, hands you the keys, and you're off. Later, when returning the car, the "boss", or supervisor slowly checks every detail of the car. They dinged us for the cost of a rear windshield wiper, which they claimed was missing. Said, it must have been stolen, so you the renter are responsible. We know for a fact, that this did not happen, and are 99% certain a rear wiper was never on the car to begin with. But, without proof, you have no… Read Full Review

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★☆☆☆☆

“Excess Insurance”

Written on: 08/07/2014 by richwilko8796 (1 review written)

I hired a car from Europcar through CarTrawler for my trip in Ireland. I picked the car up in Dublin, when I was going through the booking procedure, I was charged £250 which I thought was the security deposit, however this was for excess insurance. I was not told this was for the excess insurance, therefore please be aware Europcar try and cover this up and charge you extra money for excess insurance. I have been ripped off by this company, STAY AWAY… Read Full Review

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★☆☆☆☆

“Overseas Visitors Beware of Online Offers ”

Written on: 08/07/2014 by GeraldCaldwell (1 review written)

Do not book online the offers they advertise do not exist. .Arrived at Manchester Airport to find no car in the category I had booked well in advance. Offered a 7 seater people mover for 2 retired pensioners in a more expensive category. I was told no other cars available, this was the only vehicle they had left in any catergory. Declined people mover and then miraculously they find a car in a cheaper category than I had booked. The price on the agreement was slightly less then agreed booking… Read Full Review

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★☆☆☆☆

“Fail in Australia”

Written on: 08/07/2014 by AnnaVWB (1 review written)

I made a booking through their central booking number to pick up a car this morning. When making a booking I was asked to confirm that I've held a license for at least a year and that I was over 25 years of age. I went to pick up the car this morning in Alexandria, NSW and was informed that I couldn't book a car on a provisional 2 license. I explained that this was not communicated to me over the phone and their representative in Alexandria rudely told me to ring the central number and speak to… Read Full Review

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★☆☆☆☆

“they have taken the money without a car!!!”

Written on: 06/07/2014 by jwZiegler132 (1 review written)

Poor service! I have booked a car on 23.06.14 but the car wasn't available, you didn't have any cars in your stock on that day and nobody didn't let me know about this. I have spoken with a lady from Warrington office and she said that she will cancel the order because of that (nobody didn't care that you should ring me and let them know that if you haven't got a car in your stock!) I have asked to cancel my order in. The order hasn't been cancelled for some reason! I've rung 2 days after when… Read Full Review

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★☆☆☆☆

“Foreigner's Beware”

Written on: 06/07/2014 by Aguirregy166 (1 review written)

I rented through an affiliate of Europcar, Alamo, this spring [2014]. We picked up in Edinburgh and returned in Glasgow. We took pictures of the car and all the rest. No problems. Car was good, clean, etc., However, as soon as we got home I checked my bank account. I noticed a charge from Europcar [not Alamo, like the first charge] for nearly double the original! I called and then emailed Alamo to try to get an explanation. Nobody there knew why Europcar charged me. I tried to call Europcar… Read Full Review

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★☆☆☆☆

“Terrible service and inaccurate internet booking”

Written on: 05/07/2014 by RebeccaShoemaker178 (1 review written)

I'm glad I called before pick up or I would have had my pockets picked and likely been royally hosed! I had booked a rental online and the day of pick up I called to confirm everything. I thought I was gettin the best available pricing just to find that they wanted another 35 euro to "delivery" to the pick up location. Nothing was listed and there was no mention of this fee when booking. When I resisted it took me 7 call to finally cancel the booking. I was hung up on 4 times, transferred… Read Full Review

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★☆☆☆☆

“Bad business ethics”

Written on: 03/07/2014 by 81Morse (1 review written)

When hiring from europecar they should be very clear about how to return a car to the centre of a city and point out one way systems. They also should give the correct address and postcode. We spent an hour trying to find the entrance to Bilbao station. Also we were not told that there are no petrol stations in this city, and then they charge an exorbitant refilling charge. And finally, what is the point in complainting when you arrive frazzled and are charged a lot on top of the price… Read Full Review

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★☆☆☆☆

“Surprise charges on credit card”

Written on: 02/07/2014 by jdPage214 (1 review written)

Stay away from this company. Rented a car from Edinburgh to Inverness for a day. When I returned the car at the airport, the attendant confirmed that everything was in order and that no issues with the car or return. When we came back from the holidays, I realised that they have charged additional £89 without any invoice/billing/explanation.  I should have read the reviews of other people. The fine print gives them the right to charge whatever they want as soon as you turn your back after… Read Full Review

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★☆☆☆☆

“Europcar France”

Written on: 02/07/2014

Have you delayed flight? That is your problem. You pay us 75 euro for pick up later. Welcome in France - your Europcar. You do not use this company - it is dangerous for your soothe !!!!!… Read Full Review

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★☆☆☆☆

“Europcar France”

Written on: 02/07/2014

Have you delayed flight? That is your problem. You pay us 75 euro for pick up later. Welcome in France - your Europcar. You do not use this company - it is dangerous for your soothe !!!!!… Read Full Review

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★☆☆☆☆

“Sharp business practice or a scam?”

Written on: 01/07/2014 by ttPalmer88 (1 review written)

Just got an invoice for 3 days hire last week from Stansted, on top of the hire charge was a damage excess and a fuel charge. Prior to taking the vehicle I was given a small vehicle condition slip and told that there was no damage to the car. I carefully went over the car and found some damage and got the reluctant attendant to note the damage and sign my slip of paper. On returning the vehicle before 0500 I knew there would be no staff and just a key drop off box - I was also aware that… Read Full Review

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★★★★☆

“Ok renting”

Written on: 30/06/2014 by gbRussell219 (1 review written)

I was renting one way in UK, starting at Edinburgh airport and ending in Manchester airport. When i booked it online and got voucher that sayd Alamo/Europcar i read reviews and was a bit scared. But for me everything went well, they did offer me a bigger car when i arrived and I excepted it ( so its my own fault that i payed them a bit more :)) I did take 0 excess insurance because it was my first time driving "wrong side". We got a almost new Astra, that had only 300 miles and we did drive… Read Full Review

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★☆☆☆☆

“Rented a car in Rome. Had damage on car when I picked...”

Written on: 29/06/2014 by Ihateeuropcar (1 review written)

Rented a car in Rome. Had damage on car when I picked it up and took photos. Returned car 6 weeks later with no incremental damage. They charged me $700 for previous damage even though I showed them photos. This company is the worst lying, cheating extortion company ever. They charge over and over for the same damage. Never every rent with them… Read Full Review

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★☆☆☆☆

“Overcharged and still not resolved”

Written on: 29/06/2014

Booked a car on line through economy car rentals and got a confirmation of deposit paid and balance to pay. Found out europcar took the booking so turned up in naples airport to get car at 10.30 at night, one italian person on desk with very poor english so i asked to get my 1099 euro excess down to zero, since found out they stung me for the whole package of insurances which i dint ask for. It wasnt until daylight and 100 miles away i saw the car had panel damage, 2 bald tyres. On invoice have… Read Full Review

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★☆☆☆☆

“BEWARE of this car hire - especially if you are US citizen”

Written on: 28/06/2014

This company is the WORST car hire company in the UK. Avoid them at all costs! Because it will cost you an arm and a leg when they tag on insurance which they will insist you must buy even though your credit card or personal insurance will suffice. Go direct to one of the big names and AVOID this company… Read Full Review

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★☆☆☆☆

“attempted rip-off”

Written on: 26/06/2014 by Gretchen37 (1 review written)

We hired a car from Europcar at London City Airport. EUROPCAR HIRE FROM LONDON CITY AIRPORT April 2014 We had a minor skirmish with a large stone in a grassy verge, which left slight damage on the front nearside bumper. We told Europcar City Airport about this when we returned the car and they took absolutely no interest in the damage and never even looked at it. We were then charged £1000 excess for the damage to the vehicle which was totally unreasonable. We asked for proof of the… Read Full Review

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★★☆☆☆

“could do better”

Written on: 25/06/2014 by glPritchard87 (1 review written)

Have used them before and generally found them Ok. Recent experience though was less than impressive. Gave me a car with only half a tank of fuel on pick up which I did not realise until the following day. Said the car was free of any damage and on walking out to the car with the staff member, there was a clear moderately large scratch and dent on 2 panels. After initially adding an extra driver, realised the following day that I did not need this but it couldn't be removed so had to pay 10… Read Full Review

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