Review by
redredrich
on 7th Jan 2008
User Rating : 10
Respect :
0
When I had problems in paying an unexpectedly large bill that I had received BT managed to go that extra mile to sort out a payment plan that was fair, and I had soon paid off my rather large bill.
Highly rated due to the help and advice given to me when I was in trouble with payments
redredrich's full review | 59 words
Review by
Jorge Reynal
on 20th Dec 2007
User Rating : 0
Respect :
0
Every time I call BT is at least 20 min of waiting time. They ask me the phone number twice, my name another two for security purposes. Once you're done with interrogation, you ask for help and they transfer you to someone else.
They promised to get me the phone working in 10 freaking business day ...
Jorge Reynal's full review | 90 words
Review by
egill55
on 12th Dec 2007
User Rating : 0
Respect :
0
After poor, expensive service after my contract expired, I tried to change providers.
BT had my postcode incorrect in their system.
I tried to change this three times-clearly in their "master system", they had the incorrect postcode for my address. They even tried to tell me that I had the incorr ...
egill55's full review | 198 words
Review by
scouse surfer
on 4th Dec 2007
User Rating : 5
Respect :
0
I think the line rental is too high with BT. I do not use a land line for anything other than the internet and sky TV. I do not think I should pay them a line rental for just this.
scouse surfer's full review | 58 words
Review by
davidallgayer
on 2nd Dec 2007
User Rating : 0
Respect :
0
BT seem to tie you down in a contract and give you poor service (if any) after that. I am on the phone to them as I write this and am waiting in a queue for an hour now. Same thing yesterday and pretty much everyday of the week. My cooling-off period expired two days ago, but I just can't get in tou ...
davidallgayer's full review | 202 words
Review by
meenurajesh
on 30th Nov 2007
User Rating : 3
Respect :
0
I was with BT. Online billing always were good. Only now I a got problem with this subscriber. Once my landline number got changed. When I informed them they did not took my word for it. Still 1 week it was like that. It created so many problem for me. I got so many unwanted calls too. It troubled m ...
meenurajesh's full review | 81 words
Review by
dodtrev
on 18th Nov 2007
User Rating : 8
Respect :
0
A good phone line,prompt with any problems. Good online billing. easy to use.
dodtrev's full review | 20 words
Review by
tcsr205
on 2nd Nov 2007
User Rating : 2
Respect :
0
I had problems with Talk Talk so when I moved house recently I decided that I'd go back to BT because I thought that at least they are a reliable company. Oh how wrong I was. My experience of getting up and running with a phone line and broadband was about the worst consumer experience I have ever h ...
tcsr205's full review | 867 words
Review by
angrybear
on 18th Oct 2007
User Rating : 2
Respect :
0
This is the worst company I have ever dealt with. Trying to identify the reason behind the delay in my account being opened is impossible. I have spent countless hours in the phone queue on multiple occasions over the past month. I rarely get through to an operator before holding for an hour. Freque ...
angrybear's full review | 163 words
Review by
Bashaar
on 12th Oct 2007
User Rating : 0
Respect :
0
The worst company ever to have or deal with. It takes ages to get through to any live person. And when you get through to someone, you find out that its a wrong department and they transfer you and then you to wait another 1 hour before you speak to someone !
Bashaar's full review | 56 words
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